May <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>06:18</var> UTC Scheduled - On Saturday, May 23rd, 2026 starting at 11:00 UTC, one of our third-party providers will perform scheduled maintenance that may impact stock-related services. The maintenance is expected to last one hour. During this period, new stock orders may not be processed and users may temporarily be unable to view their current stock positions. We recommend avoiding placing new orders during this time. We will actively monitor the situation and update the Status Page if the impact changes or the maintenance is completed early. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. -------------------------------------------------------------------------------------------- El sábado 23 de mayo de 2026 a partir de las 11:00 UTC, uno de nuestros proveedores externos realizará tareas de mantenimiento programadas que podrían afectar a los servicios relacionados con las acciones. Se estima que el mantenimiento durará una hora. Durante este periodo, es posible que no se procesen nuevos pedidos de acciones y que los usuarios no puedan consultar temporalmente sus posiciones actuales. Le recomendamos evitar realizar nuevos pedidos durante este tiempo. Estaremos monitoreando la situación y actualizaremos la página de estado si la situación cambia o si el mantenimiento finaliza antes de lo previsto. Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento. Si necesita más ayuda, no dude en ponerse en contacto con nuestro equipo de atención al cliente en https://support.bitso.com.

Scheduled Maintenance - Potential Impact to Stock Services | May 23rd, 2026

May <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>16:24</var> UTC Scheduled - The Polygon blockchain is scheduled to undergo a network upgrade on May 21st, at 14:00 UTC. To ensure the safety of your funds during this network-wide disruption, we will temporarily pause deposits and withdrawals for the following assets starting at 14:00 UTC: - Polygon Ecosystem Token (POL) - Wrapped Ethereum (WETH) - Tether (USDT) - BRL1 (BRL1) Operations will be automatically resumed as soon as the Polygon network stabilizes and its nodes finish upgrading. We estimate this window will last approximately 1 hour, but we will keep you updated on the progress here. Thank you for your patience and understanding while we work to keep our systems aligned with the latest blockchain updates. If you require any assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. --------------------- La blockchain de Polygon tiene programada una actualización de red el 21 de mayo comenzando a las 08:00 CST | 09:00 COT | 11:00 ART. Para garantizar la seguridad de tus fondos durante esta interrupción en la red, durante este período, pausaremos temporalmente los depósitos y retiros de los siguientes activos: - Polygon Ecosystem Token (POL) - Wrapped Ethereum (WETH) - Tether (USDT) - BRL1 (BRL1) Las operaciones se reanudarán automáticamente tan pronto como la red de Polygon se estabilice y sus nodos terminen de actualizarse. Estimamos que esta ventana de tiempo durará aproximadamente 1 hora, pero te mantendremos informado sobre el progreso aquí. Agradecemos tu paciencia y comprensión mientras trabajamos para mantener nuestros sistemas alineados con las últimas actualizaciones de la blockchain. Si necesitas ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com. --------------------- A blockchain Polygon está programada para passar por uma atualização de rede no dia 21 de maio, às 11:00 BRT. Para garantir a segurança dos seus fundos durante esta interrupção na rede, pausaremos temporariamente os depósitos e saques dos seguintes ativos a partir das 11:00 BRT: - Polygon Ecosystem Token (POL) - Wrapped Ethereum (WETH) - Tether (USDT) - BRL1 (BRL1) As operações serão retomadas automaticamente assim que a rede Polygon se estabilizar e a atualização dos seus nós for concluída. Estimamos que esta janela de tempo dure aproximadamente 1 hora, mas manteremos você atualizado sobre o progresso por aqui. Agradecemos a sua paciência e compreensão enquanto trabalhamos para manter os nossos sistemas alinhados com as últimas atualizações de blockchain. Se precisar de ajuda, não hesite em entrar em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Polygon Network Upgrade | May 21, 2026

May <var data-var='date'>20</var>, <var data-var='time'>18:49</var> UTC Resolved - We are pleased to inform you that the Hedera Mainnet has stabilized. Consequently, HBAR deposits and withdrawals have been fully re-enabled on our platform. Thank you for your patience and understanding while our team monitored the situation. As a reminder, your funds remained completely safe throughout this brief disruption. If you have any remaining questions or need assistance with a transaction, please reach out to our Customer Support team at https://support.bitso.com/. ---------------------------------------------- Nos complace informar que la red principal de Hedera (Hedera Mainnet) se ha estabilizado. Por lo tanto, los depósitos y retiros de HBAR han sido completamente rehabilitados en nuestra plataforma. Agradecemos tu paciencia y comprensión mientras nuestro equipo monitoreaba la situación. Te recordamos que tus fondos permanecieron completamente seguros durante esta breve interrupción. Si tienes alguna duda o necesitas asistencia con una transacción, por favor ponte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com/. ---------------------------------------------- Temos o prazer de informar que a rede principal da Hedera (Hedera Mainnet) já se estabilizou. Consequentemente, os depósitos e saques de HBAR foram totalmente reativados em nossa plataforma. Agradecemos a sua paciência e compreensão enquanto a nossa equipe monitorava a situação. Lembramos que os seus fundos permaneceram totalmente seguros durante esta breve interrupção. Se você tiver alguma dúvida ou precisar de assistência com alguma transação, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com/. May <var data-var='date'>20</var>, <var data-var='time'>18:30</var> UTC Investigating - Hedera Mainnet is currently experiencing issues. Due to this, HBAR deposits and withdrawals are temporarily disabled. Rest assured that your funds remain secure at all times. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ---------------------------------------------- La red principal de Hedera (Hedera Mainnet) está experimentando problemas en este momento. Debido a esto, los depósitos y retiros de HBAR están deshabilitados temporalmente. Ten la seguridad de que tus fondos permanecen seguros en todo momento. Si necesitas ayuda, ponte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com/ ---------------------------------------------- A rede principal da Hedera (Hedera Mainnet) está apresentando problemas no momento. Por este motivo, os depósitos e saques de HBAR estão desativados temporariamente. Fique tranquilo, seus fundos permanecem seguros em todos os momentos. Se precisar de ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Hedera Mainnet Issues

May <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:05</var> UTC Scheduled - The COELSA network will undergo scheduled maintenance on May 17th from 02:00 to 04:00 ART. During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services. We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------------------------------------------ La red COELSA estará realizando un mantenimiento programado el 17 de mayo desde las 02:00 hasta las 04:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS). Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones. Tus fondos permanecerán seguros en todo momento. Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

COELSA Network Maintenance impacting ARS transactions | May 17, 2026

May <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:03</var> UTC Scheduled - The COELSA network will undergo scheduled maintenance on May 13th from 00:00 to 04:00 ART. During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services. We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------------------------------------------ La red COELSA estará realizando un mantenimiento programado el 13 de mayo desde las 00:00 hasta las 04:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS). Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones. Tus fondos permanecerán seguros en todo momento. Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

COELSA Network Maintenance impacting ARS transactions | May 13, 2026

May <var data-var='date'>12</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>12:37</var> UTC Update - The SPEI (MXN) maintenance is taking longer than initially anticipated. Our team is working to restore full functionality as quickly as possible. Your funds remain safe and no action is required on your part. We will notify you as soon as the upgrade is complete. Thank you for your continued patience! --------------------- El mantenimiento de SPEI (MXN) está tomando más tiempo de lo previsto originalmente. Nuestro equipo está trabajando para restaurar la funcionalidad completa lo más rápido posible. Tus fondos permanecen seguros y no es necesario que realices ninguna acción. Te notificaremos tan pronto como la actualización se haya completado. ¡Gracias por tu paciencia! --------------------- A manutenção do SPEI (MXN) está demorando mais do que o previsto inicialmente. Nossa equipe está trabalhando para restaurar a funcionalidade total o mais rápido possível. Seus fundos permanecem seguros e nenhuma ação é necessária da sua parte. Notificaremos você assim que a atualização for concluída. Agradecemos pela sua paciência! May <var data-var='date'>12</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>04:40</var> UTC Scheduled - We will conduct scheduled maintenance on Tuesday, May 12th, 2026, from 11:00 to 13:00 UTC (05:00 to 07:00 CST). During this window, deposits and withdrawals for SPEI will be unavailable. We expect services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ------------------------------------------------------------------------------------------- Realizaremos tareas de mantenimiento programadas el martes 12 de mayo de 2026, de 11:00 a 13:00 UTC (de 05:00 a 07:00 CST). Durante este periodo, no estarán disponibles los depósitos ni los retiros de SPEI. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecen protegidos en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

SPEI (MXN) maintenance | May 12th, 2026

May <var data-var='date'> 9</var>, <var data-var='time'>13:07</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>11:37</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 9</var>, <var data-var='time'>11:36</var> UTC Scheduled - On Saturday, May 9th, 2026 starting at 11:00 UTC, one of our third-party providers will perform scheduled maintenance that may impact stock-related services. The maintenance is expected to last two hours. During this period, new stock orders may not be processed and users may temporarily be unable to view their current stock positions. We recommend avoiding placing new orders during this time. We will actively monitor the situation and update the Status Page if the impact changes or the maintenance is completed early. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

Scheduled Maintenance - Potential Impact to Stock Services | May 9th, 2026

May <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 8</var>, <var data-var='time'>15:48</var> UTC Update - The upgrade for the PSG, BAR, and TIGRES smart contracts is taking longer than initially anticipated. Our team is working to restore full functionality as quickly as possible. Your funds remain safe and no action is required on your part. We will notify you as soon as the upgrade is complete. Thank you for your continued patience! --------------------- La migración de los contratos inteligentes de PSG, BAR y TIGRES está tomando más tiempo de lo previsto. Nuestro equipo está trabajando para restablecer la funcionalidad completa lo antes posible. Tu saldo permanece seguro y no es necesario que realices ninguna acción. Te notificaremos en cuanto la migración haya finalizado. ¡Gracias por tu paciencia! --------------------- A migração dos contratos inteligentes de PSG, BAR e TIGRES está demorando mais do que o previsto. Nossa equipe está trabalhando para restabelecer a funcionalidade total o mais rápido possível. Seus fundos continuam seguros e não é necessário realizar nenhuma ação. Notificaremos você assim que a migração for concluída. Obrigado pela sua paciência! May <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>20:02</var> UTC Scheduled - On May 8th from 14:00 to 16:00 UTC, we will be performing a technical upgrade to the PSG, BAR, and TIGRES smart contracts. Your funds are safe, and no action is required on your part. Impact during the maintenance window: - Deposits and withdrawals: these services will be temporarily unavailable for these specific tokens during this window. - Trading: buying, selling, and converting these tokens will continue to operate normally. - Bitso Transfer: transfers between Bitso users are unaffected. We will notify you once services are back up. Thank you for your patience! For further assistance, please contact our Customer Support team at https://support.bitso.com/ --------------------- El 8 de mayo comenzando a las 08:00 CST | 09:00 COT | 11:00 ART y con una duración de 2 horas, estaremos realizando una migración de los Fan Tokens BAR, PSG y TIGRES hacia sus nuevos contratos inteligentes. Tu saldo está seguro y no es necesario que realices ninguna acción. Impacto durante la ventana de mantenimiento: - Depósitos y retiros: estos servicios no estarán disponibles temporalmente para estos tokens específicos. -Trading: La compra, venta y conversión de estos tokens seguirá operando con normalidad. - Bitso Transfer: las transferencias entre usuarios de Bitso no se verán afectadas. Te notificaremos en cuanto los servicios se restablezcan. ¡Gracias por tu paciencia! En caso de requerir asistencia, no dudes en contactarte con nuestro Equipo de Atención al Cliente en https://support.bitso.com/ --------------------- No dia 8 de maio, começando às 11:00 BRT e com uma duração de 2 horas, realizaremos uma migração dos Fan Tokens BAR, PSG e TIGRES para seus novos contratos inteligentes. Seus fundos estão seguros e não é necessário realizar nenhuma ação. Impacto durante a janela de manutenção: - Depósitos e saques: esses serviços estarão temporariamente indisponíveis para esses tokens específicos. - Trading: a compra, venda e conversão desses tokens continuarão operando normalmente. - Bitso Transfer: as transferências entre usuários da Bitso não serão afetadas. Notificaremos você assim que os serviços forem restabelecidos. Obrigado pela sua paciência! Caso precise de assistência, não hesite em entrar em contato com nossa Equipe de Atendimento ao Cliente em https://support.bitso.com/

Fan Tokens (BAR, PSG, TIGRES) V2 Migration

May <var data-var='date'> 8</var>, <var data-var='time'>09:04</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>04:44</var> UTC Investigating - We're currently experiencing intermittent issues with the conversions feature due to an outage with one of our providers. Some conversions may fail or take longer than usual to complete. Our team is actively working to restore full service. We apologize for any inconvenience this may cause and appreciate your understanding. For further assistance, please contact our Customer Support team at https://support.bitso.com/

Issues with Conversions

May <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>04:13</var> UTC Scheduled - One of our providers will perform a PIX infrastructure maintenance on May 7th from 01:00 to 05:00 BRT. During this time, PIX (BRL) withdrawals will be temporarily disabled however deposits , PIX key management and Dynamic QR codes might experience degraded performance. We apologize for any inconvenience this may cause and appreciate your understanding. To minimize potential impact, please plan your transactions accordingly. Be assured that the security of your funds remains our top priority at all times. For further assistance, please contact our Customer Support team at https://support.bitso.com/ ---------------------------------------------------------------------------------------------------- Um de nossos provedores realizará uma manutenção na infraestrutura PIX no dia 7 de maio, das 01:00 às 05:00 (horário de Brasília). Durante esse período, os saques em PIX (BRL) serão temporariamente desativados, enquanto os depósitos, o gerenciamento de chaves PIX e os códigos QR dinâmicos poderão apresentar desempenho reduzido. Pedimos desculpas por qualquer inconveniente causado e agradecemos a sua compreensão. Para minimizar o impacto, planeje suas transações de acordo. Garantimos que a segurança dos seus fundos continua sendo nossa principal prioridade. Para obter mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

PIX Infrastructure Maintenance

Apr <var data-var='date'>28</var>, <var data-var='time'>20:08</var> UTC Resolved - This incident has been resolved. --------------------------- Este incidente ha sido resuelto. --------------------------- Este incidente foi resolvido. Apr <var data-var='date'>28</var>, <var data-var='time'>18:29</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results. ----------- Se ha implementado una corrección y estamos monitoreando los resultados. ----------- Uma correção foi implementada e estamos monitorando os resultados. Apr <var data-var='date'>28</var>, <var data-var='time'>00:40</var> UTC Identified - We are currently performing essential maintenance on our Litecoin (LTC) infrastructure to resolve a synchronization delay. As a result, deposits are temporarily paused. Your funds remain safe. Standard service will resume as soon as the node data is verified. ---------------------- Actualmente estamos realizando tareas de mantenimiento esenciales en nuestra infraestructura de Litecoin (LTC) para solucionar un problema de sincronización. Por este motivo, los depósitos están temporalmente suspendidos. Sus fondos permanecen seguros. El servicio habitual se reanudará en cuanto se verifiquen los datos del nodo. ---------------------- Estamos realizando manutenção essencial em nossa infraestrutura Litecoin (LTC) para resolver um atraso de sincronização. Como resultado, os depósitos estão temporariamente suspensos. Seus fundos permanecem seguros. O serviço normal será retomado assim que os dados do nó forem verificados. Apr <var data-var='date'>25</var>, <var data-var='time'>21:11</var> UTC Investigating - Following a recent Litecoin network event, we have temporarily increased the confirmations requirement for Litecoin (LTC) deposits. This means LTC deposits may take slightly longer than usual to be credited to your account. Your funds remain fully secure. No action is required on your part. We will update you when standard confirmation times are restored. Thank you for your patience. --------------------------- Tras un reciente evento en la red de Litecoin, hemos aumentado temporalmente el requisito de confirmaciones para los depósitos de Litecoin (LTC). Esto significa que los depósitos de LTC pueden tardar un poco más de lo habitual en acreditarse en su cuenta. Sus fondos permanecen totalmente seguros. No se requiere ninguna acción por su parte. Les informaremos cuando se restauren los tiempos de confirmación estándar. Gracias por su paciência. --------------------------- Após um evento recente na rede Litecoin, aumentamos temporariamente a exigência de confirmações para depósitos de Litecoin (LTC). Isso significa que os depósitos de LTC podem levar um pouco mais de tempo do que o normal para serem creditados em sua conta. Seus fundos permanecem totalmente seguros. Nenhuma ação é necessária de sua parte. Atualizaremos você assim que os tempos de confirmação padrão forem restaurados. Agradecemos a sua paciência.

Delays on Litecoin (LTC) deposits

Apr <var data-var='date'>28</var>, <var data-var='time'>15:54</var> UTC Resolved - We have resolved an incident that affected COP withdrawals between 9:08 and 10:14 AM COT. Withdrawals are now processing normally. Your balance and assets remain completely safe and unaffected. We apologize for any inconvenience this may have caused. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. -------------- Hemos resuelto un incidente que afectó los retiros en COP entre las 9:08 y las 10:14 AM COT. Los retiros ya se están procesando con normalidad. Tu saldo y activos permanecen completamente seguros y no se han visto afectados. Lamentamos las molestias que esto pudo haber causado. Si necesitas ayuda adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Resolved – COP Withdrawals Disruption | April 28th, 2026.

Apr <var data-var='date'>27</var>, <var data-var='time'>14:14</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>13:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>10:37</var> UTC Update - We are continuing to investigate this issue and will keep you posted. We apologize for any inconvenience this may cause. Apr <var data-var='date'>26</var>, <var data-var='time'>18:39</var> UTC Investigating - We are currently experiencing issues on MXN withdrawals. Due to this, MXN withdrawals are temporarily disabled. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. --------------------------------------------------- Actualmente estamos experimentando problemas con los retiros en MXN. Debido a esto, los retiros en MXN están desactivados temporalmente. Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restaurar el procesamiento normal lo más rápido posible. Lamentamos cualquier inconveniente que esto pueda causar.

MXN withdrawals temporarily disabled

Apr <var data-var='date'>27</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>20:04</var> UTC Scheduled - We will conduct a planned maintenance on April 27th, 2026, from 11:00 to 12:00 UTC. During this activity, deposits and withdrawals for MXN will be unavailable We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------- Realizaremos un mantenimiento programado el 27 de Abril de 2026, de 05:00 a 06:00 MXT. Durante la ventana de mantenimiento, los depósitos y retiros en MXN no estarán disponibles. Una vez completada la actividad de mantenimiento los servicios volverán a operar con normalidad. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la calidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

SPEI (MXN) maintenance | April 27, 2026

Apr <var data-var='date'>26</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>20:40</var> UTC Scheduled - On Sunday, April 26th, between 08:00 and 12:00 UTC, one of our providers will be conducting technical maintenance on the crypto infrastructure. During this four-hour window, crypto deposits & withdrawals will remain active, but you may experience delays in transaction confirmations and completion times. We appreciate your patience and understanding. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ——————————— El domingo 26 de abril, comenzando a las 02:00 CST | 03:00 COT | 05:00 ART y con una duración de 4 horas, uno de nuestros proveedores realizará un mantenimiento en la infraestructura cripto. Durante esta ventana, los depósitos y retiros de criptomonedas permanecerán activos; sin embargo, es posible que experimentes demoras en los tiempos de procesamiento de las transacciones. Agradecemos tu paciencia y comprensión. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si necesitas asistencia adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/. ——————————— No domingo, 26 de abril, entre 05:00 e 09:00 BRT, um de nossos provedores realizará uma manutenção na infraestrutura de cripto. Durante este período de quatro horas, os depósitos e saques de criptomoedas permanecerão ativos, mas você poderá enfrentar atrasos nas confirmações e nos tempos de conclusão das transações. Agradecemos sua paciência e compreensão. Fique tranquilo, pois seus fundos permanecerão seguros em todos os momentos. Se precisar de mais ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/.

Crypto deposits and withdrawals maintenance | Apr 26, 2026

Apr <var data-var='date'>20</var>, <var data-var='time'>18:07</var> UTC Resolved - This incident has been resolved. -------------------- Este incidente ha sido resuelto. -------------------- Este incidente foi resolvido. Apr <var data-var='date'>20</var>, <var data-var='time'>17:47</var> UTC Monitoring - Our provider has implemented a fix and we are no longer seeing any errors in our systems. Service has been fully restored, and withdrawals should now be processing normally. We will continue to monitor the situation to ensure stability. Thank you for your patience. -------------------- Nuestro proveedor ha implementado una solución y ya no detectamos errores en nuestros sistemas. El servicio se ha restablecido por completo y los retiros deberían procesarse con normalidad. Continuaremos monitoreando la situación para garantizar la estabilidad. Agradecemos su paciencia. -------------------- Nosso provedor implementou uma correção e não estamos mais detectando erros em nossos sistemas. O serviço foi totalmente restaurado e os saques devem ser processados normalmente agora. Continuaremos monitorando a situação para garantir a estabilidade. Agradecemos a sua paciência. Apr <var data-var='date'>20</var>, <var data-var='time'>17:39</var> UTC Investigating - We are currently investigating an issue with one of our crypto service providers. Users may experience delays or failures when withdrawing crypto assets. We currently expect deposits to remain unaffected, but we are monitoring this closely. Our team is monitoring the provider's progress and will provide an update as soon as more information is available. We appreciate your patience and understanding. -------------------- Actualmente estamos investigando un problema con uno de nuestros proveedores de servicios cripto. Los usuarios podrían experimentar retrasos o fallas al retirar criptoactivos. Por el momento, prevemos que los depósitos no se verán afectados, pero estamos monitoreando la situación de cerca. Nuestro equipo está dando seguimiento al progreso del proveedor y proporcionaremos una actualización en cuanto haya más información disponible. Agradecemos su paciencia y comprensión. -------------------- No momento, estamos investigando um problema com um de nossos provedores de serviços cripto. Os usuários podem enfrentar atrasos ou falhas ao realizar saques de criptoativos. No momento, nossa expectativa é que os depósitos não sejam afetados, mas estamos monitorando a situação de perto. Nossa equipe está acompanhando o progresso do provedor e forneceremos uma atualização assim que houver mais informações disponíveis. Agradecemos a sua paciência e compreensão.

Issues with Crypto withdrawals

Apr <var data-var='date'>17</var>, <var data-var='time'>16:59</var> UTC Completed - This maintenance will be postponed. We will inform you once a new date is available. Apr <var data-var='date'>13</var>, <var data-var='time'>16:47</var> UTC Scheduled - On April 17th, starting at 17:00 UTC, we are conducting scheduled maintenance on our Lightning Network integration with an estimated duration of 1 hour. During this window, our provider will be upgrading the node with performance improvements, spec updates, and bug fixes. BTC deposits and withdrawals via the Lightning Network may present degraded performance during maintenance. All other Bitso services, including trading and transactions via other rails, will not be affected. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ---------------- El 17 de abril, a partir de las 11:00 MXT (México) / 12:00 COT (Colombia) / 14:00 ART (Argentina), realizaremos un mantenimiento programado en nuestra integración con la Red Lightning, con una duración estimada de 1 hora. Durante esta ventana, nuestro proveedor llevará a cabo mejoras de rendimiento, actualizaciones de especificaciones y corrección de errores en el nodo. Los depósitos y retiros de BTC a través de la Red Lightning podrían presentar un rendimiento degradado durante el mantenimiento. Los demás servicios de Bitso, incluyendo operaciones y transacciones por otros medios, no se verán afectados. Si necesitas asistencia adicional, no dudes en contactar a nuestro equipo de Atención al Cliente en https://support.bitso.com. ---------------- No dia 17 de abril, a partir das 14:00 BRT, realizaremos uma manutenção programada em nossa integração com a Rede Lightning, com duração estimada de 1 hora. Durante essa janela, nosso provedor realizará melhorias de desempenho, atualizações de especificações e correções de bugs no nó. Depósitos e saques de BTC via Rede Lightning poderão apresentar desempenho degradado durante a manutenção. Os demais serviços da Bitso, incluindo negociações e transações por outros canais, não serão afetados. Caso precise de assistência adicional, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Lightspark Lightning Network | April 17th, 2026

Apr <var data-var='date'>16</var>, <var data-var='time'>11:54</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>11:37</var> UTC Monitoring - ARS transactions are now flowing normally and we are monitoring. Apr <var data-var='date'>16</var>, <var data-var='time'>11:05</var> UTC Investigating - We are having a degraded performance for ARS transactions . Our team is investigating the issue to get it fixed as soon as possible. We apologize for the inconvenience and will provide further updates shortly. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

Issue with ARS transactions

Apr <var data-var='date'>16</var>, <var data-var='time'>04:37</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:53</var> UTC Scheduled - On April 16th, 2026, from 03:00 to 05:55 UTC, we will be performing scheduled maintenance on our core authentication server to improve system stability and performance. While our core systems will remain active, users accessing Bitso via Web and the Mobile App will experience temporary service interruptions. During this 2-hour and 55-minute window, the following functions will be temporarily unavailable on Bitso Web and the Bitso Wallet App (iOS & Android): Logins & Logouts: users will be unable to start or end sessions. Token refresh: active web/app sessions may expire and will not automatically renew. Step-up authentication: any action requiring secondary verification (2FA) will be paused. Identity verification: self-service credential resets and liveness checks will be offline. Your balance and assets remain completely safe and unaffected. Since logins will be disabled, users will be unable to initiate manual withdrawals via the interface during this window so we suggest to plan urgent transfers accordingly. Incoming transfers will continue to be processed and credited normally. *Important note for API users: API operations, including automated deposits, withdrawals, trading will not be affected by this maintenance. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------ Realizaremos un mantenimiento programado en nuestro servidor de autenticación para mejorar la estabilidad y el rendimiento del sistema. El proceso iniciará el 15 de abril a las 21:00 MXT | 22:00 COT, y el 16 de abril a las 00:00 ART. Aunque nuestros sistemas centrales permanecerán activos, los usuarios que accedan a Bitso a través de la Web y la App experimentarán interrupciones temporales en el servicio. Durante esta ventana de 2 horas y 55 minutos, las siguientes funciones no estarán disponibles temporalmente en Bitso Web y la App Bitso (iOS y Android): Inicios y cierres de sesión: los usuarios no podrán iniciar ni finalizar sesiones. Renovación de tokens: es posible que las sesiones activas en la web o la app caduquen y no se renueven automáticamente. Autenticación secundaria: cualquier acción que requiera verificación secundaria (2FA) será pausada. Verificación de identidad: los restablecimientos de credenciales y verificaciones biométricas estarán deshabilitados. Tu saldo y tus activos permanecen completamente seguros y no se verán afectados. Debido a que los inicios de sesión estarán deshabilitados, los usuarios no podrán realizar retiros manuales a través de la interfaz durante este periodo, por lo que sugerimos planificar sus transferencias con antelación. Las depósitos seguirán procesándose y acreditándose con normalidad. *Nota importante para usuarios de API: las operaciones vía API, incluidos los depósitos y retiros automáticos, así como el trading, no se verán afectados por este mantenimiento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com. ------------------------------ No dia 16 de abril de 2026, das 00:00 às 02:55 BRT, realizaremos uma manutenção programada em nosso servidor de autenticação principal para melhorar a estabilidade e o desempenho do sistema. Embora nossos sistemas centrais permaneçam ativos, os usuários que acessarem a Bitso via Web e App enfrentarão interrupções temporárias no serviço. Durante este intervalo de 2 horas e 55 minutos, as seguintes funções ficarão temporariamente indisponíveis na Bitso Web e no App Bitso (iOS e Android): Logins e logouts: os usuários não conseguirão iniciar ou encerrar sessões. Renovação de tokens: as sessões ativas na web ou no app podem expirar e não serão renovadas automaticamente. Autenticação secundária: qualquer ação que exija verificação secundária (2FA) será pausada. Verificação de identidade: as redefinições de credenciais e verificações biométricas estarão desativadas. Seu saldo e seus ativos permanecem completamente seguros e não serão afetados. Como os logins estarão desativados, os usuários não poderão realizar saques manuais pela interface durante este período, por isso sugerimos planejar suas transferências com antecedência. Os depósitos continuarão sendo processados e creditados normalmente. *Nota importante para usuários de API: as operações via API, incluindo depósitos e saques automáticos, bem como o trading, não serão afetadas por esta manutenção. Se precisar de ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Core Authentication Server Scheduled Maintenance

Apr <var data-var='date'>14</var>, <var data-var='time'>00:36</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>00:24</var> UTC Identified - We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.

SPEI MXN transactions service degraded

Apr <var data-var='date'>11</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>05:12</var> UTC Scheduled - Banxico will conduct scheduled maintenance on April 11th, 2026, from 12:30 to 13:00 UTC. During this planned activity, deposits and withdrawals for MXN will be unavailable We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------------------------------------------------- Banxico realizará un mantenimiento programado el 11 de abril de 2026, de 12:30 a 13:00 UTC. Durante este período, no se podrán realizar depósitos ni retiros de MXN. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento. Si necesita más ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

Banxico SPEI (MXN) maintenance | April 11th, 2026

Apr <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>14:36</var> UTC Scheduled - Banxico will conduct scheduled maintenance on April 11th, 2026, from 6:00 to 9:00 UTC. During this planned activity, our SPEI infrastructure services might present degradation, impacting the transaction completion time. We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------------------------------------------------- Banxico realizará un mantenimiento programado el 11 de abril de 2026, de 00:00 a 3:00 CST. Durante este período, nuestros servicios de infraestructura en SPEI podrían presentar degradación impactando los tiempos para completar las transacciones. Se espera que los servicios se reanuden con normalidad inmediatamente al finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento. Si necesita más ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

Apr <var data-var='date'>10</var>, <var data-var='time'>05:34</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>04:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>00:47</var> UTC Identified - We have identified an issue with the mobile app that is currently causing the portfolio tab to appear as a blank screen for users on app versions older than 4.13. Our engineering team is actively working to resolve this. We apologize for the inconvenience caused. ---------------------------------------- Hemos identificado un problema en la aplicación móvil que está causando que la pestaña de portafolio aparezca en blanco para los usuarios con versiones anteriores a la 4.13. Nuestro equipo de ingeniería está trabajando activamente para resolverlo. Lamentamos los inconvenientes causados.

Mobile app | Portfolio tab unavailable

Apr <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>23:19</var> UTC Scheduled - We will conduct scheduled maintenance on April 8th at 20:30 ART with a duration of 30 mins. During this time, you may experience degradation in our Argentinian pesos (ARS) deposit and withdrawal services. We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ----------------------------- Realizaremos tareas de mantenimiento programadas el 8 de abril comenzando a las 20:30 ART y con una duración de 30 minutos. Durante este período, es posible que experimentes degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS). Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones. Tus fondos permanecerán seguros en todo momento. Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Maintenance on ARS Currency - Deposits & Withdrawals | April 8th, 2026

Apr <var data-var='date'> 8</var>, <var data-var='time'>22:19</var> UTC Resolved - The issue affecting our withdrawal service has been fully resolved, all withdrawal routes—including MXN, PIX, ARS, have been re-enabled and are now fully operational. Our team has verified end-to-end transactions across all platforms, and monitoring shows that service levels have returned to normal. We apologize for the inconvenience and appreciate your patience. ----------------------------------- El problema que afectaba nuestro servicio de retiros ha sido completamente resuelto. Tras la estabilización de nuestros sistemas de bases de datos, todas las rutas de retiro —incluyendo MXN, PIX, ARS y Lightning Network— han sido reactivadas progresivamente y operan con normalidad. Nuestro equipo ha verificado transacciones de extremo a extremo en todas las plataformas y el monitoreo confirma que los niveles de servicio se han normalizado. Lamentamos los inconvenientes y agradecemos su paciencia. ----------------------------------- O problema que afetava nosso serviço de saques foi totalmente resolvido. Após a estabilização de nossos sistemas de banco de dados, todas as rotas de saque — incluindo MXN, PIX, ARS e Lightning Network — foram reativadas progressivamente e agora estão totalmente operacionais. Nossa equipe verificou as transações de ponta a ponta em todas as plataformas e o monitoramento mostra que os níveis de serviço retornaram ao normal. Lamentamos o inconveniente e agradecemos a sua paciência. Apr <var data-var='date'> 8</var>, <var data-var='time'>20:40</var> UTC Update - We are continuing to investigate the issue. As a precautionary measure, we are temporarily disabling MXN, PIX, ARS, and Lightning Network withdrawals. ------------------------------------- Continuamos investigando el problema. Como medida de precaución, estamos desactivando temporalmente los retiros de MXN, PIX, ARS y Lightning Network. ------------------------------------- Continuamos investigando o problema. Como medida de precaução, estamos desativando temporariamente os saques de MXN, PIX, ARS e Lightning Network. Apr <var data-var='date'> 8</var>, <var data-var='time'>20:06</var> UTC Investigating - We are currently investigating an issue affecting the our withdrawal service. Users are experiencing failures when attempting to initiate withdrawals across all currencies and payment methods. We apologize for the inconvenience and will provide another update as soon as we have more information or a timeline for recovery. ------------------------------------- Actualmente estamos investigando un problema que afecta a nuestro servicio de retiros. Los usuarios están experimentando fallas al intentar iniciar retiros en todas las criptomonedas y métodos de pago. Pedimos disculpas por los inconvenientes y proporcionaremos una nueva actualización tan pronto como tengamos más información o un cronograma para la recuperación del servicio. ------------------------------------- Estamos investigando um problema que afeta o nosso serviço de saques. Os usuários estão enfrentando falhas ao tentar iniciar saques em todas as moedas e métodos de pagamento. Lamentamos o inconveniente e forneceremos uma nova atualização assim que tivermos mais informações ou uma previsão de normalização.

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Scheduled Maintenance - Potential Impact to Stock Services | May 23rd, 2026

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Scheduled Maintenance - Potential Impact to Stock Services | May 23rd, 2026

Polygon Network Upgrade | May 21, 2026

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COELSA Network Maintenance impacting ARS transactions | May 17, 2026

COELSA Network Maintenance impacting ARS transactions | May 13, 2026

SPEI (MXN) maintenance | May 12th, 2026

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Is Bitso down?

Bitso status is UP

Lastest published events

Scheduled Maintenance - Potential Impact to Stock Services | May 23rd, 2026

Polygon Network Upgrade | May 21, 2026

Hedera Mainnet Issues

Bitso Services, Components and Regions

Recent Bitso events

Scheduled Maintenance - Potential Impact to Stock Services | May 23rd, 2026

Polygon Network Upgrade | May 21, 2026

Hedera Mainnet Issues

COELSA Network Maintenance impacting ARS transactions | May 17, 2026

COELSA Network Maintenance impacting ARS transactions | May 13, 2026

SPEI (MXN) maintenance | May 12th, 2026

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5 monitors included!