THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>12:30</var> - <var data-var='time'>13:00</var> UTCApr <var data-var='date'> 1</var>, <var data-var='time'>05:12</var> UTC Scheduled - Banxico will conduct scheduled maintenance on April 11th, 2026, from 12:30 to 13:00 UTC. During this planned activity, deposits and withdrawals for MXN will be unavailable We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------------------------------------------------- Banxico realizará un mantenimiento programado el 11 de abril de 2026, de 12:30 a 13:00 UTC. Durante este período, no se podrán realizar depósitos ni retiros de MXN. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento. Si necesita más ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

Banxico SPEI (MXN) maintenance | April 11th, 2026

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>06:00</var> - <var data-var='time'>09:00</var> UTCApr <var data-var='date'> 2</var>, <var data-var='time'>14:36</var> UTC Scheduled - Banxico will conduct scheduled maintenance on April 11th, 2026, from 6:00 to 9:00 UTC. During this planned activity, our SPEI infrastructure services might present degradation, impacting the transaction completion time. We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------------------------------------------------- Banxico realizará un mantenimiento programado el 11 de abril de 2026, de 00:00 a 3:00 CST. Durante este período, nuestros servicios de infraestructura en SPEI podrían presentar degradación impactando los tiempos para completar las transacciones. Se espera que los servicios se reanuden con normalidad inmediatamente al finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento. Si necesita más ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>23:30</var> UTC &nbsp;-&nbsp; Apr <var data-var='date'>9</var>, <var data-var='time'>00:00</var> UTCApr <var data-var='date'> 7</var>, <var data-var='time'>23:19</var> UTC Scheduled - We will conduct scheduled maintenance on April 8th at 20:30 ART with a duration of 30 mins. During this time, you may experience degradation in our Argentinian pesos (ARS) deposit and withdrawal services. We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ----------------------------- Realizaremos tareas de mantenimiento programadas el 8 de abril comenzando a las 20:30 ART y con una duración de 30 minutos. Durante este período, es posible que experimentes degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS). Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones. Tus fondos permanecerán seguros en todo momento. Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Maintenance on ARS Currency - Deposits & Withdrawals | April 8th, 2026

Apr <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>20:31</var> UTC Scheduled - We will conduct scheduled maintenance on Tuesday, April 7th, 2026, from 11:00 to 12:00 UTC (05:00 to 06:00 CST). During this 60-minute window, deposits and withdrawals for SPEI will be unavailable. We expect services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. --------------------------------- Realizaremos un mantenimiento programado el martes 7 de abril de 2026. Para su referencia, la ventana de mantenimiento de 60 minutos se llevará a cabo en los siguientes horarios locales: México: 05:00 – 06:00 (CST) Colombia: 06:00 – 07:00 (COT) Argentina / Brasil: 08:00 – 09:00 (ART/BRT) Horario Global: 11:00 – 12:00 (UTC) Durante este periodo, los depósitos y retiros vía SPEI no estarán disponibles. Una vez completada la actividad, los servicios volverán a operar con normalidad de manera inmediata. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

SPEI (MXN) maintenance | April 7th, 2026

Apr <var data-var='date'> 7</var>, <var data-var='time'>06:43</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>05:31</var> UTC Monitoring - SPEI transactions are flowing normally and we are monitoring.Apr <var data-var='date'> 7</var>, <var data-var='time'>04:06</var> UTC Investigating - We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause.

Delays with SPEI MXN transactions

Apr <var data-var='date'> 7</var>, <var data-var='time'>02:14</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>00:44</var> UTC Identified - We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.

Apr <var data-var='date'> 7</var>, <var data-var='time'>00:35</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>00:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 6</var>, <var data-var='time'>20:43</var> UTC Identified - We are currently experiencing delays with USDC deposits specifically utilizing the USDC Transfer Protocol on the Circle network. Transactions via this specific method are currently appearing as Pending. Please note that deposits via other networks are unaffected and operating normally. Our engineering support is in direct contact with the third party provider to resolve this. We are monitoring the situation. Apologies for the inconvenience.

Degraded performance on USDC deposits via circle

Apr <var data-var='date'> 6</var>, <var data-var='time'>18:32</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> UTC Update - We are pleased to inform you that the issue affecting our wallet conversion service has been fully resolved. All systems are now operating normally. We appreciate your patience while our team worked on the fix. As a reminder, your funds remained secure throughout this process. If you encounter any further issues or have questions, please reach out to our Customer Support team at https://support.bitso.com/. ------------------------------ Nos complace informarte que el problema que afectaba nuestro servicio de conversión de balances ha sido solucionado. Todos nuestros sistemas están operando con normalidad. Agradecemos tu paciencia mientras nuestro equipo trabajaba en la solución. Te recordamos que tus fondos permanecieron seguros en todo momento. Si presentas algún inconveniente adicional o tienes dudas, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/. ------------------------------ Temos o prazer de informar que o problema que afetava nosso serviço de conversão de saldos foi totalmente resolvido. Todos os sistemas já estão operando normalmente. Agradecemos pela sua paciência enquanto nossa equipe trabalhava na solução. Vale lembrar que seus fundos permaneceram seguros durante todo o processo. Caso encontre qualquer outra dificuldade ou tenha dúvidas, entre em contato com nossa equipe de Atendimento ao Cliente em https://support.bitso.com/.Apr <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results. --------- Hemos implementado una solución; estamos monitoreando los resultados. --------- Uma correção foi implementada e estamos monitorando os resultados.Apr <var data-var='date'> 6</var>, <var data-var='time'>16:26</var> UTC Investigating - We have identified an issue affecting our wallet conversion service. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible. We apologize for the inconvenience and will provide further updates shortly. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ------------------------------ Hemos detectado un problema que afecta nuestro servicio de conversión de balances. Nuestro equipo de ingeniería ya está investigando y trabajando en una solución para restablecer la funcionalidad completa lo antes posible. Ten la seguridad de que tus fondos permanecen seguros en todo momento. Lamentamos los inconvenientes y compartiremos más información pronto. Si necesitas asistencia adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/. ------------------------------ Identificamos um problema que está afetando nosso serviço de conversão de saldos. Nossa equipe de engenharia já está investigando e trabalhando em uma solução para normalizar o serviço o mais rápido possível. Fique tranquilo: seus fundos permanecem seguros em todos os momentos. Pedimos desculpas pelo transtorno e enviaremos novas atualizações em breve. Caso precise de suporte adicional, entre em contato com nossa equipe de Atendimento ao Cliente em https://support.bitso.com/.

Wallet conversion service error | April 6th, 2026.

Apr <var data-var='date'> 1</var>, <var data-var='time'>22:58</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>20:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. ------------------ Foi implementada uma correção e estamos monitorando os resultados.Apr <var data-var='date'> 1</var>, <var data-var='time'>19:36</var> UTC Identified - We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels. We apologize for the inconvenience and appreciate your patience. ---------------------- Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação. Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

BRL (PIX) withdrawals service degradation

Mar <var data-var='date'>31</var>, <var data-var='time'>06:12</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>05:03</var> UTC Monitoring - Transactions are flowing normally again and we are monitoring.Mar <var data-var='date'>31</var>, <var data-var='time'>03:03</var> UTC Identified - We have detected an issue that is causing service degradation for MXN transactions, our engineering team is already working on this. An update will be shared once new information is available. We apologize for the inconvenience. ------------------------------- Hemos detectado degradación en el servicio de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio. Lamentamos el inconveniente.

MXN transactions service degraded

Mar <var data-var='date'>26</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>20:13</var> UTC Scheduled - Polygon, one of Ethereum’s leading scaling solutions, has upgraded its ecosystem. As part of this transition, the Polygon network’s native token has evolved from MATIC to POL. This upgrade marks Polygon’s evolution into an aggregated blockchain network and introduces a new emissions model. POL now serves as the staking, governance, and gas token across the expanded Polygon ecosystem. Due to this migration, on March 26th, 2026, at 13:00 UTC, your MATIC tokens will be redenominated to POL. Migration reflected in your Transaction History: As part of the Polygon migration, your current tokens will seamlessly move to their migrated versions on Bitso: MATIC → POL at a ratio of 1 MATIC = 1 POL In your transaction history, you’ll notice a "Swap" transaction converting your MATIC tokens into POL. This confirms the migration happened successfully. Your new tokens will be available automatically, and no action is needed from your side. During the migration: Service Pause: Deposits, withdrawals, and trading for MATIC and POL will be temporarily paused to ensure a secure transition. Open Orders: Any open orders involving MATIC or POL will be automatically cancelled. Once the migration is completed: Automatic Conversion: Your MATIC balance will be converted to POL, and your new balance will appear after the migration is completed. Portfolio Update: MATIC will no longer appear in your portfolio or be available on Bitso. No Action Needed: Your POL tokens will be available automatically; however, if you do not want your tokens to be migrated, you must withdraw your MATIC before the migration takes place. If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com --------------------------------------------------------------- Polygon, una de las principales soluciones de escalabilidad de Ethereum, ha actualizado su ecosistema. Como parte de esta transición, el token nativo de la red Polygon ha evolucionado de MATIC a POL. Esta actualización marca la evolución de Polygon hacia una red de blockchain agregada e introduce un nuevo modelo de emisiones. POL ahora funciona como el token de staking, gobernanza y gas en todo el ecosistema expandido de Polygon. Debido a esta migración, el 26 de marzo de 2026, a las 07:00 MXT | 08:00 COT | 10:00 ART, tus tokens MATIC serán redenominados a POL. La migración reflejada en tu Historial de Transacciones: Como parte de la migración de Polygon, tus activos actuales se moverán automáticamente a su versión actualizada en Bitso: MATIC → POL a una tasa de 1 MATIC = 1 POL En tu historial de transacciones, verás una transacción de "Swap" (intercambio) convirtiendo tus tokens MATIC en POL. Esto confirma que la migración se realizó con éxito. Tus nuevos tokens estarán disponibles automáticamente y no se requiere ninguna acción de tu parte. Durante la migración: Pausa de servicios: Los depósitos, retiros y el trading de MATIC y POL se pausarán temporalmente para garantizar una transición segura. Órdenes abiertas: Cualquier orden abierta que involucre MATIC o POL será cancelada automáticamente. Una vez completada la migración: Conversión automática: Tu balance de MATIC se convertirá a POL y tu nuevo balance se verá reflejado después de que se complete la migración. Actualización de portafolio: MATIC ya no aparecerá en tu portafolio ni estará disponible en Bitso. Sin acciones requeridas: Tus tokens POL estarán disponibles automáticamente; sin embargo, si no deseas que tus activos sean migrados, debes retirar tus MATIC antes de que comience la migración. Si necesitas asistencia adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com --------------------------------------------------------------- A Polygon, uma das principais soluções de escalabilidade da Ethereum, atualizou seu ecossistema. Como parte desta transição, o token nativo da rede Polygon evoluiu de MATIC para POL. Essa atualização marca a evolução da Polygon para uma rede blockchain agregada e introduz um novo modelo de emissões. O POL agora serve como token de staking, governança e gás em todo o ecossistema expandido da Polygon. Devido a esta migração, no dia 26 de março de 2026, às 10:00 BRT, seus tokens MATIC serão redenominados para POL. Migração refletida em seu Histórico de Transações: Como parte da migração da Polygon, seus tokens atuais serão movidos automaticamente para suas versões migradas na Bitso: MATIC → POL na proporção de 1 MATIC = 1 POL Em seu histórico de transações, você notará uma transação de "Swap" (troca) convertendo seus tokens MATIC em POL. Isso confirma que a migração foi concluída com sucesso. Seus novos tokens estarão disponíveis automaticamente e nenhuma ação é necessária de sua parte. Durante a migração: Pausa nos serviços: Depósitos, saques e negociações (trading) de MATIC e POL serão pausados temporariamente para garantir uma transição segura. Ordens abertas: Quaisquer ordens abertas envolvendo MATIC ou POL serão canceladas automaticamente. Assim que a migração for concluída: Conversão automática: Seu saldo de MATIC será convertido para POL e seu novo saldo estará disponível após a conclusão da migração. Atualização do portfólio: O MATIC não aparecerá mais em seu portfólio nem estará disponível na Bitso. Nenhuma ação necessária: Seus tokens POL estarão disponíveis automaticamente; no entanto, caso você não queira que seus ativos sejam migrados, deverá sacar seus MATIC antes que a migração ocorra. Se precisar de mais ajuda, não hesite em contatar nossa equipe de Suporte ao Cliente em https://support.bitso.com

MATIC to POL Migration

Mar <var data-var='date'>24</var>, <var data-var='time'>19:13</var> UTC Resolved - This incident has been resolved. ------------------------------ Este incidente ha sido resuelto. ------------------------------ Este incidente foi resolvido.Mar <var data-var='date'>24</var>, <var data-var='time'>17:57</var> UTC Monitoring - We have implemented a fix for the technical issue affecting Two-Factor Authentication (2FA) display and enablement on our web platform. Users should now see their correct security status and be able to complete transactions as usual. Our engineering team is closely monitoring system stability to ensure full functionality is maintained for all users. We appreciate your patience while we resolved this incident. ------------------------------ Hemos implementado una solución para el problema técnico que afectaba la visualización y activación de la Autenticación de Dos Factores (2FA) en nuestra plataforma web. Los usuarios ya deberían ver su estado de seguridad correcto y poder completar transacciones con normalidad. Nuestro equipo de ingeniería está monitoreando de cerca la estabilidad del sistema para asegurar que el servicio funcione correctamente para todos los usuarios. Agradecemos su paciencia durante la resolución de este incidente. ------------------------------ Implementamos uma correção para o problema técnico que afetava a visualização e ativação da Autenticação de Dois Fatores (2FA) em nossa plataforma web. Os usuários já devem visualizar o status de segurança correto e conseguir realizar transações normalmente. Nossa equipe de engenharia está monitorando de perto a estabilidade do sistema para garantir que o serviço funcione corretamente para todos os usuários. Agradecemos sua paciência durante a resolução deste incidente.Mar <var data-var='date'>24</var>, <var data-var='time'>17:17</var> UTC Investigating - We are currently investigating a technical issue where some users are seeing their Two-Factor Authentication (2FA) as "disabled" on our web platform, even if it was previously enabled. Additionally, users might be unable to enable 2FA at this time. This may prevent affected users from completing certain transactions that require 2FA verification. Our engineering team is working with high priority to identify the root cause and restore full functionality. * Note: API operations remain functional. We will provide an update as soon as more information is available. ------------------------------ Actualmente estamos investigando un problema técnico en nuestra plataforma web donde algunos usuarios visualizan su Autenticación de Dos Factores (2FA) como "desactivada", incluso si estaba previamente habilitada. Además, es posible que los usuarios no puedan activar el 2FA en este momento. Esto podría impedir que los usuarios afectados completen ciertas transacciones que requieren verificación de 2FA. Nuestro equipo de ingeniería está trabajando con alta prioridad para identificar la causa raíz y restaurar la funcionalidad completa. * Nota: Las operaciones vía API siguen siendo funcionales. Proporcionaremos una actualización tan pronto como haya más información disponible. ------------------------------ Estamos investigando um problema técnico em nossa plataforma web onde alguns usuários estão visualizando a Autenticação de Dois Fatores (2FA) como "desativada", mesmo que estivesse previamente ativada. Além disso, os usuários podem não conseguir ativar o 2FA neste momento. Isso pode impedir que os usuários afetados concluam certas transações que exigem verificação de 2FA. Nossa equipe de engenharia está trabalhando com alta prioridade para identificar a causa raiz e restaurar a funcionalidade completa. * Nota: As operações via API permanecem funcionais. Forneceremos uma atualização assim que mais informações estiverem disponíveis.

Issues with 2FA status and enablement

Mar <var data-var='date'>18</var>, <var data-var='time'>18:03</var> UTC Resolved - This incident has been resolved. ---------------------------------------------------------------------- Este incidente ha sido resuelto. ---------------------------------------------------------------------- Este incidente foi resolvido.Mar <var data-var='date'>18</var>, <var data-var='time'>16:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>18</var>, <var data-var='time'>16:33</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>18</var>, <var data-var='time'>14:13</var> UTC Update - We are still investigating the login issues affecting part of our users. We apologize for the inconvenience. ---------------------------------------------------------------------- Continuamos investigando los problemas de inicio de sesión que afectan a una parte de nuestros usuarios. Lamentamos los inconvenientes. ---------------------------------------------------------------------- Continuamos investigando os problemas de login que afetam uma parcela de nossos usuários. Pedimos desculpas pelo inconveniente.Mar <var data-var='date'>18</var>, <var data-var='time'>13:51</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>18</var>, <var data-var='time'>13:44</var> UTC Investigating - We are currently experiencing an issue affecting users login to Bitso.com. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. ---------------------------------------------------------------------- Actualmente estamos experimentando un problema que afecta el inicio de sesión de los usuarios en Bitso.com. Nuestro equipo de ingeniería está trabajando activamente para identificar la causa raíz y restaurar la funcionalidad completa lo antes posible. ---------------------------------------------------------------------- No momento, estamos enfrentando um problema que afeta o login dos usuários no Bitso.com. Nossa equipe de engenharia está trabalhando ativamente para identificar a causa raiz e restaurar a funcionalidade total o mais rápido possível.

Bitso login issue

Mar <var data-var='date'>17</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident has been resolved. --------------------------------- Este incidente ha sido resuelto. --------------------------------- Este incidente foi resolvido.Mar <var data-var='date'>17</var>, <var data-var='time'>19:28</var> UTC Monitoring - We are pleased to inform you that the issues affecting the Solana network have been resolved by our provider. Withdrawals for Solana (SOL) and Solana-based tokens are now fully re-enabled. Our team has confirmed that transaction processing is flowing as expected. We will continue to monitor the stability of the network closely. Thank you for your patience. --------------------------------- Nos complace informarles que los problemas que afectaban a la red Solana han sido resueltos por nuestro proveedor. Los retiros de Solana (SOL) y tokens basados en la red Solana ya se encuentran totalmente habilitados. Nuestro equipo ha confirmado que el procesamiento de transacciones está funcionando con normalidad. Continuaremos monitoreando de cerca la estabilidad de la red. Agradecemos su paciencia. --------------------------------- Temos o prazer de informar que os problemas que afetavam a rede Solana foram resolvidos pelo nosso provedor. Os saques de Solana (SOL) e tokens baseados na rede Solana já estão totalmente reativados. Nossa equipe confirmou que o processamento de transações está operando conforme o esperado. Continuaremos monitorando de perto a estabilidade da rede. Agradecemos pela sua paciência.Mar <var data-var='date'>17</var>, <var data-var='time'>19:21</var> UTC Investigating - We are currently experiencing technical difficulties with Solana (SOL) and Solana-based token withdrawals. Our primary provider is reporting an ongoing incident affecting their transaction processing infrastructure for the Solana network. To protect our users' funds and prevent stuck transactions, we have temporarily disabled withdrawals for all Solana network assets. Deposits and trading remain unaffected. Our engineering team is closely monitoring the situation and the provider's progress. We will provide further updates as soon as more information becomes available or the service is restored. --------------------------------- Actualmente estamos experimentando dificultades técnicas con los retiros de Solana (SOL) y tokens basados en la red Solana. Nuestro proveedor principal reporta un incidente en curso que afecta su infraestructura de procesamiento de transacciones para la red Solana. Para proteger los fondos de nuestros usuarios y evitar transacciones bloqueadas, hemos deshabilitado temporalmente los retiros para todos los activos de la red Solana. Los depósitos y el trading no se han visto afectados. Nuestro equipo de ingeniería está monitoreando de cerca la situación y el progreso del proveedor. Proporcionaremos más actualizaciones tan pronto como haya más información disponible o se restablezca el servicio. --------------------------------- No momento, estamos enfrentando dificuldades técnicas com saques de Solana (SOL) e tokens baseados na rede Solana. Nosso principal provedor está relatando um incidente em andamento que afeta sua infraestrutura de processamento de transações para a rede Solana. Para proteger os fundos de nossos usuários e evitar transações travadas, desativamos temporariamente os saques para todos os ativos da rede Solana. Depósitos e negociações (trading) permanecem inalterados. Nossa equipe de engenharia está acompanhando de perto a situação e o progresso do provedor. Forneceremos novas atualizações assim que mais informações estiverem disponíveis ou o serviço for restabelecido.

Solana Withdrawals Temporarily Disabled

Mar <var data-var='date'>17</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>17</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>17:39</var> UTC Scheduled - We will conduct scheduled maintenance on March 17th, 2026, from 12:00 to 13:00 UTC. During this planned activity, deposits and withdrawals for MXN will be unavailable We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------- Realizaremos un mantenimiento programado el 17 de marzo de 2026, de 06:00 a 07:00 MXT. Durante la ventana de mantenimiento, los depósitos y retiros en MXN no estarán disponibles. Una vez completada la actividad de mantenimiento, los servicios volverán a operar con normalidad. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la calidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

SPEI (MXN) maintenance | March 17th, 2026

Mar <var data-var='date'>16</var>, <var data-var='time'>10:38</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>10:17</var> UTC Investigating - We are currently facing an issue with BTC , BCH and LTC withdrawals due to ongoing problem at third party provider end therefore withdrawals have been temporarily disabled for BTC , BCH and LTC . Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

Issue with BTC , BCH and LTC withdrawals

Mar <var data-var='date'>14</var>, <var data-var='time'>14:21</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>14</var>, <var data-var='time'>13:21</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 6</var>, <var data-var='time'>18:53</var> UTC Scheduled - On Saturday, March 14, 2026 starting at 13:00 UTC, one of our third-party providers will perform scheduled maintenance that may impact stock-related services. The maintenance is expected to last 2 hours. During this period, new stock orders may not be processed and users may temporarily be unable to view their current stock positions. We recommend avoiding placing new orders during this time. We will actively monitor the situation and update the Status Page if the impact changes or the maintenance is completed early. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ----------------------------- El sábado 14 de marzo de 2026, comenzando a las 07:00 MXT, uno de nuestros proveedores realizará un mantenimiento programado que podría afectar a los servicios relacionados a acciones. Se espera que el mantenimiento dure 2 hora. Durante este periodo, es posible que no se procesen nuevas órdenes y que los usuarios no puedan ver temporalmente sus posiciones de acciones actuales. Recomendamos evitar realizar nuevas órdenes durante este tiempo. Estaremos monitoreando activamente la situación y actualizaremos esta página si el impacto cambia o si el mantenimiento finaliza antes de lo previsto. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita asistencia adicional, no dude en ponerse en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Scheduled Maintenance - Potential Impact to Stock Services | Mar 14th, 2026

Mar <var data-var='date'>13</var>, <var data-var='time'>05:07</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>02:31</var> UTC Identified - We are experiencing intermittence in our overnight stocks transactions. Our engineering team is actively working to reenable the service. Please be advised that all user funds are fully segregated and remain secure. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

Stock Pricing Discrepancy

Mar <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>17:57</var> UTC Scheduled - One of our service providers will conduct scheduled maintenance on Mar 9th at 00:00 ART with a duration of 2 hours. During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services. We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ----------------------------- Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 9 de marzo comenzando a las 00:00 ART y con una duración de 2 horas. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS). Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones. Tus fondos permanecerán seguros en todo momento. Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Maintenance on ARS Currency - Deposits & Withdrawals | Mar 9th, 2026

Mar <var data-var='date'> 8</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 7</var>, <var data-var='time'>05:51</var> UTC Scheduled - One of our providers will be undergoing maintenance on March 7th at 22:30 COT for approx. 4 hours. This may cause intermittency or delays in COP deposit services. We recommend planning your transactions outside of this window. If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. Thank you for your patience! --------------------------- Uno de nuestros proveedores realizará un mantenimiento programado el 7 de marzo a las 22:30 COT, con una duración aproximada de 4 horas. Esto podría ocasionar intermitencias o retrasos en los servicios de depósito en pesos colombianos (COP). Te recomendamos programar tus transacciones fuera de este horario para evitar inconvenientes. Si necesitas asistencia adicional, no dudes en contactar a nuestro equipo de Soporte en https://support.bitso.com. ¡Gracias por tu paciencia!

Possible intermittency or delays for COP deposits | Mar 7, 2026

Mar <var data-var='date'> 3</var>, <var data-var='time'>02:59</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>01:31</var> UTC Identified - We have identified a technical issue that is preventing many users from completing crypto deposits. What began as a localized error for specific assets has grown into a broader issue affecting multiple cryptocurrencies. This is currently impacting deposit functionality and the creation of new network addresses for our users. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ---------------------------------- Hemos identificado un problema técnico que impide a muchos usuarios completar sus depósitos de criptomonedas. Lo que comenzó como un error localizado para activos específicos se ha convertido en un problema más amplio que afecta a múltiples criptomonedas. Actualmente, esto está afectando a la funcionalidad de los depósitos y a la creación de nuevas direcciones de red para nuestros usuarios. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

Disruption to Crypto Deposits and Address Generation

Mar <var data-var='date'> 2</var>, <var data-var='time'>15:40</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>15:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 2</var>, <var data-var='time'>14:52</var> UTC Investigating - We are currently facing delays for SPEI Transactions. Our engineering team is already working on it and we will keep you posted. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. --------------------------------------------------------------- Estamos experimentando demoras en depósitos de MXN. Nuestro equipo de ingeniería se encuentra trabajando para resolver la situación a la brevedad. Queremos asegurarte que tus fondos están seguros. Lamentamos los inconvenientes que esto pueda ocasionar.

Delays on MXN deposits

Mar <var data-var='date'> 2</var>, <var data-var='time'>12:15</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>23:51</var> UTC Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'>24</var>, <var data-var='time'>12:00</var> UTC Scheduled - We will conduct scheduled maintenance on March 2nd, 2026, from 12:00 to 12:15 UTC. During this planned activity, deposits and withdrawals for MXN will be unavailable We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------- Realizaremos un mantenimiento programado el 2 de marzo de 2026, de 06:00 a 06:15 MXT. Durante la ventana de mantenimiento, los depósitos y retiros en MXN no estarán disponibles. Una vez completada la actividad de mantenimiento los servicios volverán a operar con normalidad. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la calidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

SPEI (MXN) maintenance | March 2nd, 2026

Mar <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>19</var>, <var data-var='time'>14:56</var> UTC Scheduled - Polygon network will perform an upgrade on Mar 1st at 10:00 UTC. The upgrade will be completed once the network's nodes finish upgrading. During this activity, deposits and withdrawals for POL | WETH | USDT | BRL1 on the Polygon network will be temporarily disabled. Therefore, we suggest that you plan your transactions accordingly. Rest assured, your funds will remain secure throughout the process. If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. --------------------------------------------------------- La red Polygon realizará una actualización el 1° de marzo comenzando a las 04:00 MXT | 05:00 COT | 07:00 ART. La actualización se completará una vez que los nodos de la red finalicen el proceso. Durante esta actividad, los depósitos y retiros de POL | WETH | USDT | BRL1 en la red Polygon serán temporalmente deshabilitados. Por lo tanto, te sugerimos planificar tus transacciones con anticipación. Ten la seguridad de que tus fondos permanecerán seguros durante todo el proceso. Si necesitas ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com. --------------------------------------------------------- A rede Polygon realizará uma atualização em no dia 1º de março às 07:00 BRT. A atualização será concluída assim que os nós da rede terminarem o processo. Durante esta atividade, os depósitos e saques de POL | WETH | USDT | BRL1 na rede Polygon serão temporariamente desativados. Por isso, sugerimos que você planeje suas transações de acordo com este aviso. Fique tranquilo, seus fundos permanecerão seguros durante todo o processo. Se precisar de mais ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Blockchain Polygon disrupted | Mar 1, 2026

Feb <var data-var='date'>28</var>, <var data-var='time'>16:59</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>28</var>, <var data-var='time'>13:02</var> UTC Investigating - We are currently facing an issue identified with USDT/POLYGON withdrawals getting stuck in pending status . Our team is working diligently to resolve this situation as quickly as possible. We appreciate your patience and understanding. We will keep you posted on further updates.

Is Bitso down?

Bitso status is UP

Lastest published events

SPEI (MXN) maintenance | April 7th, 2026

Delays with SPEI MXN transactions

Delays with SPEI MXN transactions

Bitso Services, Components and Regions

Recent Bitso events

Banxico SPEI (MXN) maintenance | April 11th, 2026

Banxico SPEI (MXN) maintenance | April 11th, 2026

Maintenance on ARS Currency - Deposits & Withdrawals | April 8th, 2026

SPEI (MXN) maintenance | April 7th, 2026

Delays with SPEI MXN transactions

Delays with SPEI MXN transactions

Get your FREE account now,
5 monitors included!

Is Bitso down?

Bitso status is UP

Lastest published events

SPEI (MXN) maintenance | April 7th, 2026

Delays with SPEI MXN transactions

Delays with SPEI MXN transactions

Bitso Services, Components and Regions

Recent Bitso events

Banxico SPEI (MXN) maintenance | April 11th, 2026

Banxico SPEI (MXN) maintenance | April 11th, 2026

Maintenance on ARS Currency - Deposits & Withdrawals | April 8th, 2026

SPEI (MXN) maintenance | April 7th, 2026

Delays with SPEI MXN transactions

Delays with SPEI MXN transactions

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!