Jul <var data-var='date'> 7</var>, <var data-var='time'>18:36</var> UTC Resolved - All pending rewards have been successfully processed and disbursed to affected accounts. Balances should now accurately reflect these distributions. We appreciate your patience while we resolved this issue. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ----------------------- Los rendimientos pendientes han sido procesados y distribuidos con éxito a las cuentas afectadas. Los saldos ya deberían reflejar con precisión estas distribuciones. Agradecemos su paciencia mientras resolvíamos este problema. Si necesita ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/. ----------------------- Todas as recompensas pendentes foram processadas e distribuídas com sucesso para as contas afetadas. Os saldos já devem refletir com precisão essas distribuições. Agradecemos a sua paciência enquanto corríamos atrás para resolver este problema. Se você tiver alguma dúvida ou precisar de assistência, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com/. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:18</var> UTC Identified - We are currently investigating an issue causing lower-than-expected weekly payout calculations for users enrolled in USDT Earnings during the regular Monday disbursement run. No funds have been lost. Affected users will automatically receive their remaining missing earnings balance as a secondary deposit, and we expect this issue to be fully resolved today, Tuesday. We apologize for the inconvenience and will provide another update as soon as the reprocessing schedule is confirmed. ----------------------- Estamos investigando un problema que afectó el cálculo de los rendimientos semanales de los usuarios inscritos en USDT Earnings durante la distribución habitual de los lunes. No se ha perdido ningún fondo. Los usuarios afectados recibirán automáticamente el saldo restante de sus rendimientos mediante un segundo depósito, y esperamos que este problema quede completamente resuelto hoy martes. Pedimos disculpas por los inconvenientes causados y compartiremos una nueva actualización en cuanto se confirme el cronograma del procesamiento. ----------------------- Estamos investigando um problema que afetou o cálculo dos rendimentos semanais dos usuários inscritos no USDT Earnings durante a distribuição regular de segunda-feira. Nenhum valor foi perdido. Os usuários afetados receberão automaticamente o saldo restante dos seus rendimentos por meio de um segundo depósito, e a expectativa é que este problema seja totalmente resolvido hoje, terça-feira. Pedimos desculpas pelos transtornos e traremos uma nova atualização assim que o cronograma de reprocessamento for confirmado.

USDT Earnings Calculation Discrepancy

Jul <var data-var='date'> 7</var>, <var data-var='time'>00:57</var> UTC Resolved - SPEI deposits and withdrawals have been fully restored following the completion of Banxico's daily operative day change. All queued transactions are being processed. We have identified that this disruption lasted longer than expected due to a secondary database issue on our payment infrastructure. We are taking steps to prevent recurrence. Thank you for your patience. --- Los depósitos y retiros vía SPEI han sido completamente restaurados tras la finalización del cambio de día operativo de Banxico. Las transacciones en cola están siendo procesadas. Identificamos que la interrupción duró más de lo esperado debido a un problema secundario en la base de datos de nuestra infraestructura de pagos. Estamos tomando medidas para prevenir que se repita. Gracias por su paciencia. Jul <var data-var='date'> 7</var>, <var data-var='time'>00:25</var> UTC Investigating - We are currently experiencing a disruption affecting SPEI deposits and withdrawals. This is related to Banxico's daily change of operative day processing, which occurs every evening at 6:00 PM CST. What is affected: •   SPEI MXN withdrawals are temporarily paused •   SPEI MXN deposits may be delayed •   Juno users: SPEI redemptions are also affected What is not affected: •   Crypto deposits and withdrawals •   USD operations •   Account balances and trading Our team is actively working to restore service. We expect operations to resume once the reconnection to Banxico is completed. We will provide an update as soon as service is restored. We apologize for the inconvenience. ---- Actualmente estamos experimentando una interrupción que afecta los depósitos y retiros vía SPEI. Esto está relacionado con el cambio de día operativo de Banxico, que ocurre diariamente a las 6:00 PM CST. Qué está afectado: •   Los retiros SPEI en MXN están temporalmente pausados •   Los depósitos SPEI en MXN pueden presentar demoras •   Usuarios de Juno: las redenciones vía SPEI también están afectadas Qué NO está afectado: •   Depósitos y retiros de criptomonedas •   Operaciones en USD •   Saldos de cuenta y trading Nuestro equipo está trabajando activamente para restaurar el servicio. Esperamos reanudar las operaciones una vez completada la reconexión con Banxico. Publicaremos una actualización en cuanto el servicio sea restaurado. Nos disculpamos por los inconvenientes.

SPEI Deposits & Withdrawals — Temporary Disruption | Depósitos y Retiros SPEI — Interrupción Temporal

Jun <var data-var='date'>30</var>, <var data-var='time'>19:40</var> UTC Resolved - This incident has been resolved. ------------------ Este incidente ha sido resuelto. ------------------ Este incidente foi resolvido. Jun <var data-var='date'>30</var>, <var data-var='time'>19:06</var> UTC Monitoring - The issue causing delays has been resolved, and withdrawals have been fully re-enabled for the following networks: Our engineering team is monitoring performance closely to ensure everything continues to process smoothly. Deposits, trading, and withdrawals across all networks are operating normally. Thank you for your patience and support while we resolved this. ------------------ El inconveniente que causaba los retrasos ha sido resuelto y los retiros se han vuelto a habilitar por completo para las siguientes redes: Nuestro equipo de ingeniería está monitoreando el rendimiento de cerca para garantizar que todo siga procesándose sin problemas. Los depósitos, el trading y los retiros en todas las redes están operando normalmente. Agradecemos su paciencia y apoyo mientras resolvíamos esto. ------------------ O problema que causava os atrasos foi resolvido e os saques foram totalmente reabilitados para as seguintes redes: Nossa equipe de engenharia está monitorando o desempenho de perto para garantir que tudo continue sendo processado normalmente. Os depósitos, as negociações (trading) e os saques em todas as redes estão operando normalmente. Agradecemos sua paciência e apoio enquanto resolvíamos isso. Jun <var data-var='date'>30</var>, <var data-var='time'>18:49</var> UTC Update - To ensure the safety of your transactions while our engineering team investigates, we have temporarily disabled withdrawals for the following networks: * Polygon * ETH * ERC-20 tokens ------------------ Para garantizar la seguridad de sus transacciones mientras nuestro equipo de ingeniería investiga, hemos desactivado temporalmente los retiros para las siguientes redes: * Polygon * ETH * Tokens ERC-20 ------------------ Para garantir a segurança das suas transações enquanto nossa equipe de engenharia investiga, desativamos temporariamente os saques para as seguintes redes: * Polygon * ETH * Tokens ERC-20 Jun <var data-var='date'>30</var>, <var data-var='time'>17:59</var> UTC Investigating - We are currently experiencing delays with crypto withdrawals. Deposits and trading are functioning normally. Our engineering team is actively investigating the root cause. All user funds remain entirely safe and secure. We apologize for the delay and will provide updates here as the situation progresses. ------------------ Actualmente estamos experimentando retrasos en el procesamiento de retiros en crypto. Los depósitos y el trading están funcionando normalmente. Nuestro equipo de ingeniería está investigando activamente la causa raíz. Todos los fondos de los usuarios permanecen completamente seguros. Pedimos disculpas por la demora y proporcionaremos actualizaciones aquí a medida que avance la situación. ------------------ No momento, estamos enfrentando atrasos com cryptos saques. Os depósitos e as negociações (trading) estão funcionando normalmente. Nossa equipe de engenharia está investigando ativamente a causa raiz. Todos os fundos dos usuários permanecem totalmente seguros. Pedimos desculpas pelo atraso e forneceremos atualizações aqui conforme a situação progredir.

Crypto Withdrawal Delays

Jun <var data-var='date'>27</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>15:21</var> UTC Scheduled - On June 27th, 2026 starting at 11:00 UTC, one of our third-party providers will perform scheduled maintenance that will impact stock-related services. The maintenance is expected to last 2 hours. During this period, stock-related services will be temporarily disabled. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------------------------------------- El 27 de junio de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores externos realizará un mantenimiento programado que afectará los servicios relacionados con acciones. Se espera que el mantenimiento dure 2 horas. Durante este período, los servicios relacionados con acciones estarán deshabilitados temporalmente. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Scheduled Maintenance impacting Stock Services

Jun <var data-var='date'>27</var>, <var data-var='time'>12:40</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>17:56</var> UTC Scheduled - Banxico will conduct scheduled maintenance on Jun 27th, 2026, from 12:30 to 12:40 UTC. During this planned activity, deposits and withdrawals for MXN will be unavailable. We expect the services to resume normal operations immediately following the completion of the maintenance. We appreciate your understanding. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ---------------------------------------------------------- Banxico realizará un mantenimiento programado el 27 de junio de 2026, de 06:30 a 06:40 CST. Durante este período, no se podrán realizar depósitos ni retiros de MXN. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Agradecemos su comprensión. Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento. Si necesita más ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

Banxico SPEI (MXN) maintenance | Jun 27th, 2026

Jun <var data-var='date'>25</var>, <var data-var='time'>20:27</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>20:27</var> UTC Update - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>19:41</var> UTC Monitoring - As informed by Base, the root cause for this halt has been found and they are verifying a fix to ensure it cannot recur. --------------------------------------- Según lo informado por Base, ya se identificó la causa raíz de esta interrupción y están verificando una solución para garantizar que no vuelva a ocurrir. --------------------------------------- Conforme informado pela Base, a causa raiz dessa interrupção foi identificada e eles estão verificando uma correção para garantir que isso não volte a ocorrer. Jun <var data-var='date'>25</var>, <var data-var='time'>16:57</var> UTC Investigating - The Base mainnet block production is currently unhealthy. Due to this issue, Base deposits and withdrawals are temporarily unavailable. We are monitoring the status. For more information, refer to the Base status page: https://status.base.org/incidents/5c4gm1wzbjs4 --------------------------------------- La producción de bloques en la red principal de Base (Base Mainnet) está presentando inestabilidades en este momento. Debido a este problema, los depósitos y retiros de Base no están disponibles temporalmente. Estamos monitoreando la situación. Para más información, puedes consultar la página de estado de Base: https://status.base.org/incidents/5c4gm1wzbjs4 --------------------------------------- A produção de blocos na rede principal da Base (Base Mainnet) está apresentando problemas no momento. Devido a esse inconveniente, os depósitos e saques da rede Base estão temporariamente indisponíveis. Estamos monitorando a situação. Para mais informações, consulte a página de status da Base: https://status.base.org/incidents/5c4gm1wzbjs4

Base Network Intermittencies

Jun <var data-var='date'>13</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:26</var> UTC Scheduled - On June 13th, 2026 starting at 11:00 UTC, one of our third-party providers will perform scheduled maintenance that will impact stock-related services. The maintenance is expected to last 3 hours. During this period, stock-related services will be temporarily disabled. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------------------------------------- El 13 de junio de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores externos realizará un mantenimiento programado que afectará los servicios relacionados con acciones. Se espera que el mantenimiento dure 3 horas. Durante este período, los servicios relacionados con acciones estarán deshabilitados temporalmente. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Jun <var data-var='date'>13</var>, <var data-var='time'>01:49</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>00:10</var> UTC Investigating - Some customers may be experiencing failures or delays when processing ARS withdrawals. This is due to issues in the services of one of our third-party providers. Our engineering team is actively following up with the provider to resolve the issue as quickly as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. --------------- Algunos clientes podrían estar experimentando fallas o demoras al procesar retiros en ARS. Esto se debe a problemas en los servicios de uno de nuestros proveedores externos. Nuestro equipo de ingeniería está dando seguimiento activamente con el proveedor para resolver la situación lo antes posible. Tus fondos están seguros. Actualizaremos esta página tan pronto como tengamos más información. Lamentamos los inconvenientes ocasionados y agradecemos tu paciencia.

ARS withdrawals outage | June 12th, 2026.

Jun <var data-var='date'>12</var>, <var data-var='time'>20:44</var> UTC Resolved - All queued ARS withdrawals have been successfully processed and services are operating normally. We apologize for the inconvenience caused earlier today and thank you for your patience. --------------- Todos los retiros en ARS que se encontraban pendientes han sido procesados exitosamente y los servicios están operando con normalidad. Lamentamos los inconvenientes ocasionados el día de hoy y agradecemos su paciencia. Jun <var data-var='date'>12</var>, <var data-var='time'>19:57</var> UTC Investigating - Earlier today, some customers experienced delays in the processing of ARS withdrawals due to degradation in one of our banking partners' infrastructure. Our banking partner has restored normal operations. We are currently processing the backlog of queued withdrawals and actively monitoring until all pending transactions are completed. Your funds remain secure. We will update this page once all withdrawals have been fully processed. We apologize for the inconvenience and thank you for your patience. --------------- El día de hoy, algunos clientes experimentaron demoras en el procesamiento de retiros en ARS debido a una degradación en la infraestructura de uno de nuestros socios bancarios. Nuestro socio bancario ya ha restablecido la normalidad en sus operaciones. Actualmente nos encontramos procesando el historial de retiros acumulados en la fila y monitoreando activamente la situación hasta que se completen todas las transacciones pendientes. Tus fondos están seguros. Actualizaremos esta página una vez que todos los retiros hayan sido procesados en su totalidad. Lamentamos los inconvenientes ocasionados y agradecemos su paciencia.

ARS Withdrawal Delays

Jun <var data-var='date'>10</var>, <var data-var='time'>17:04</var> UTC Update - Due to current market conditions, the Humanity Protocol (H) token is experiencing significant price volatility. To protect our customers, buying the token has been halted, but selling via conversions remain operational. We advise you to exercise caution when trading or converting $H at this time. All systems are operating normally, and your funds remain completely safe. We are actively monitoring the situation and will provide updates as needed. ----------------------------------------------------- Debido a las condiciones actuales del mercado, el token Humanity Protocol (H) está experimentando una volatilidad de precio significativa.Para proteger a nuestros clientes, se ha suspendido la compra del token, pero la venta a través de conversiones sigue operativa. Te recomendamos actuar con precaución al operar o convertir H en este momento. Todos los sistemas funcionan con normalidad y tus fondos permanecen completamente seguros y protegidos. Estamos monitoreando activamente la situación y proporcionaremos actualizaciones según sea necesario. ----------------------------------------------------- Devido às condições atuais do mercado, o token Humanity Protocol (H) está apresentando uma volatilidade de preço significativa. Para proteger nossos clientes, a compra do token foi suspensa, mas a venda por meio de conversões permanece operacional. Recomendamos cautela ao negociar ou converter H neste momento. Todos os sistemas estão funcionando normalmente, e seus fundos permanecem completamente seguros e protegidos. Estamos monitorando ativamente a situação e forneceremos atualizações conforme necessário. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:45</var> UTC Investigating - Due to current market conditions, the Humanity Protocol (H) token is experiencing significant price volatility. While conversions remain fully enabled, we advise you to exercise caution when trading or converting H at this time. All systems are operating normally, and your funds remain completely safe and secure. We are actively monitoring the situation and will provide updates as needed. ----------------------------------------------------- Debido a las condiciones actuales del mercado, el token de Humanity Protocol (H) está experimentando una volatilidad de precios significativa. Aunque las conversiones permanecen completamente habilitadas, te recomendamos proceder con precaución al operar o convertir H en este momento. Todos los sistemas están funcionando con normalidad y tus fondos permanecen completamente seguros. Estamos monitoreando activamente la situación y proporcionaremos actualizaciones según sea necesario. ----------------------------------------------------- Devido às condições atuais do mercado, o token da Humanity Protocol (H) está passando por uma volatilidade de preços significativa. Embora as conversões permaneçam totalmente ativadas, recomendamos que você tenha cautela ao negociar ou converter H no momento. Todos os sistemas estão operando normalmente e seus fundos permanecem completamente seguros. Estamos monitorando ativamente a situação e forneceremos atualizações conforme necessário.

H (Humanity Protocol)

Jun <var data-var='date'> 7</var>, <var data-var='time'>12:13</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 7</var>, <var data-var='time'>11:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 7</var>, <var data-var='time'>11:41</var> UTC Investigating - We are currently experiencing degraded performance with deposits and withdrawals for the assets listed below due to an issue with one of our third-party integration providers. Our team is actively working with the provider to restore full service as quickly as possible. During this period, deposits and withdrawals for the affected assets may be delayed or temporarily unavailable. Affected assets by network: • Cardano: ADA • Polkadot: DOT • Dogecoin: DOGE • Solana: SOL, WIF, BONK, RENDER, POPCAT, RAY, USDC • Algorand: ALGO • Stellar: XLM • NEAR: NEAR • Avalanche: AVAX • Ethereum: ETH, BAL, OMG, QNT, CRV, LRC, GRT, SUSHI, ENJ, SNX, YFI, COMP, UNI, GALA, AXS, LINK, AAVE, APE, SAND, CHZ, BAT, TUSD, MANA, SHIB, USDT, PAXG, USDC, EUROC, MXNB, PEPE, LDO, RLUSD, FLOKI, NEIRO, PYUSD, FET, ONDO, VIRTUAL, SKY, USDS, PENDLE • Chiliz 2.0: BAR, PSG, TIGRES • Cosmos Hub: ATOM • Polygon: POL, WETH, USDT, BRL1 • Arbitrum: ETH, ARB • Tron: TRX, USDT • Optimism: ETH • Hedera: HBAR • Sonic: S • TON: TON • dYdX Chain: dYdX • Base: ETH, USDC We will provide updates as the situation progresses. We apologize for any inconvenience. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

Degradation on crypto deposits and withdrawals | June 7th, 2026.

Jun <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:07</var> UTC Scheduled - On June 6th, 2026 starting at 11:00 UTC, one of our third-party providers will perform scheduled maintenance that will impact stock-related services. The maintenance is expected to last 3 hours. During this period, stock-related services will be temporarily disabled. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------------------------------------- El 5 de junio de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores externos realizará un mantenimiento programado que afectará los servicios relacionados con acciones. Se espera que el mantenimiento dure 3 horas. Durante este período, los servicios relacionados con acciones estarán deshabilitados temporalmente. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Jun <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:03</var> UTC Scheduled - On June 6th, 2026 starting at 00:00 UTC, one of our third-party providers will perform scheduled maintenance that will impact stock-related services. The maintenance is expected to last 30 minutes. During this period, stock-related services will be temporarily disabled. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------------------------------------- El 5 de junio de 2026 a partir de las 18:00 MXT, uno de nuestros proveedores externos realizará un mantenimiento programado que afectará los servicios relacionados con acciones. Se espera que el mantenimiento dure 30 minutos. Durante este período, los servicios relacionados con acciones estarán deshabilitados temporalmente. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Jun <var data-var='date'> 3</var>, <var data-var='time'>00:35</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:35</var> UTC Investigating - We are currently investigating an issue affecting the Portfolio Profit & Loss chart. You may be seeing an incorrect drop in your portfolio value. This is a display error only. Your actual balance and funds are not affected. Trading and all transactions continue to work normally. We are working on a fix and will provide updates as we make progress. We apologize for the concern this may have caused. ------------ Actualmente estamos investigando un inconveniente que afecta al gráfico de Pérdidas y Ganancias (P&L) de la cartera. Es posible que vea una caída incorrecta en el valor de su cartera. Esto es únicamente un error de visualización. Su saldo y fondos reales no se ven afectados. Las operaciones y todas las transacciones siguen funcionando con normalidad. Estamos trabajando en una solución y proporcionaremos actualizaciones a medida que avancemos. Le pedimos disculpas por la preocupación que esto haya podido causar. ------------ Estamos investigando um problema que afeta o gráfico de Lucros e Perdas (P&L) do Portfólio. É possível que você veja uma queda incorreta no valor do seu portfólio. Trata-se apenas de um erro de exibição. Seu saldo e fundos reais não foram afetados. As negociações e todas as transações continuam funcionando normalmente. Estamos trabalhando em uma correção e traremos atualizações à medida que avançarmos. Pedimos desculpas por qualquer preocupação que isso possa ter causado.

Portfolio Profit & Loss Display Issue

Jun <var data-var='date'> 2</var>, <var data-var='time'>20:04</var> UTC Resolved - Following a period of close monitoring, we can confirm that deposit performance is completely stable and processing times have returned to normal. Consequently, this incident has been resolved. Thank you once again for your patience and support throughout this process! ---------------- Tras el período de monitoreo, podemos confirmar que el rendimiento de los depósitos es completamente estable y los tiempos de procesamiento han vuelto a la normalidad. En consecuencia, este incidente ha sido resuelto. ¡Agradecemos una vez más su paciencia y apoyo a lo largo de este proceso! Jun <var data-var='date'> 2</var>, <var data-var='time'>18:10</var> UTC Monitoring - A fix has been successfully implemented for the processing delays affecting ARS deposits. Deposits are now flowing as usual, and our team is actively monitoring the system to ensure everything remains stable. Thank you again for your patience and understanding while we resolved this issue! ---------------- Se ha implementado con éxito una solución para los retrasos en el procesamiento que afectaban a los depósitos en ARS. Los depósitos se están procesando con normalidad, y nuestro equipo está monitoreando activamente el sistema para garantizar que todo se mantenga estable. ¡Agradecemos nuevamente su paciencia y comprensión mientras resolvíamos este inconveniente! Jun <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> UTC Update - Our team is continuing to work toward a resolution for the processing delays affecting ARS deposits. We have isolated the cause and we are currently developing and testing solutions to resolve this safely and effectively. We understand the frustration this causes and sincerely apologize for the extended delay. ---------------- Nuestro equipo continúa trabajando para resolver los retrasos en el procesamiento que afectan a los depósitos en ARS. Hemos aislado la causa y actualmente estamos desarrollando y probando soluciones para resolver esto de manera segura y efectiva. Entendemos la frustración que esto causa y les pedimos una sincera disculpa por la prolongada demora. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:36</var> UTC Identified - We have identified the root cause of the processing delays affecting ARS deposits, and our team is currently implementing a fix. ---------------- Hemos identificado la causa raíz de los retrasos en el procesamiento que afectan a los depósitos en ARS, y nuestro equipo ya está implementando una solución. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:51</var> UTC Investigating - We are currently experiencing processing delays that are affecting ARS deposits. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. ARS withdrawals remain operational. Your funds are entirely safe. We sincerely apologize for the inconvenience and will provide regular updates here as we make progress. ---------------- Actualmente estamos experimentando demoras de procesamiento que afectan a los depósitos en ARS. Nuestro equipo está investigando activamente la causa raíz y trabajando para resolver el problema lo antes posible. Los retiros en ARS permanecen completamente operativos. Sus fondos están totalmente seguros. Pedimos disculpas sinceramente por los inconvenientes y proporcionaremos actualizaciones periódicas aquí a medida que avancemos.

ARS Deposits: Delayed

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>11:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:48</var> UTC Investigating - We have identified an issue causing degradation or slowness in processing deposits and withdrawals for MXN, ARS, and BRL. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible. We apologize for the inconvenience and will provide further updates shortly. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. --------------------------- Hemos detectado un problema que está causando degradación o lentitud en el procesamiento de depósitos y retiros para MXN, ARS y BRL. Nuestro equipo de ingeniería ya está investigando y trabajando en una solución para restablecer la funcionalidad completa lo antes posible. Lamentamos los inconvenientes y compartiremos más información pronto. Ten la seguridad de que tus fondos permanecen seguros en todo momento. Si necesitas asistencia adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/. --------------------------- Identificamos um problema que está causando degradação ou lentidão no processamento de depósitos e saques para MXN, ARS e BRL. Nossa equipe de engenharia já está investigando e trabalhando em uma solução para restabelecer a funcionalidade completa o mais rápido possível. Pedimos desculpas pelo transtorno e enviaremos novas atualizações em breve. Fique tranquilo: seus fundos permanecem seguros em todos os momentos. Caso precise de suporte adicional, entre em contato com nossa equipe de Atendimento ao Cliente em https://support.bitso.com/.

Service degradation affecting deposits and withdrawals for MXN, ARS, and BRL.

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>20:26</var> UTC Scheduled - We will conduct scheduled maintenance on Tuesday, June 2nd, 2026, from 11:00 to 12:00 UTC (05:00 to 06:00 CST). During this window, deposits and withdrawals for SPEI will be unavailable. We expect services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ------------------------------------------------------------------------------------------- Realizaremos tareas de mantenimiento programadas el martes 2 de junio de 2026, de 11:00 a 12:00 UTC (de 05:00 a 06:00 CST). Durante este periodo, no estarán disponibles los depósitos ni los retiros de SPEI. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecen protegidos en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

SPEI (MXN) maintenance | June 2nd, 2026

Jun <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>17:47</var> UTC Scheduled - On Jun 2nd from 07:00 to 10:00 UTC, we will be performing a scheduled infrastructure upgrade to optimize our platform's performance and security. During this window, withdrawals for the following assets will be temporarily disabled: - Bitcoin (BTC) - Ripple (XRP) - Litecoin (LTC) - Bitcoin Cash (BCH) Deposits, trading, fiat operations, and all other crypto assets will continue to function normally. As always, all user funds remain completely safe and secure during this routine upgrade. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our platform. If you need any assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------- El 2 de junio comenzando a las 01:00 CST | 02:00 COT | 04:00 ART, llevaremos a cabo una actualización de infraestructura programada para optimizar el rendimiento y la seguridad de nuestra plataforma. Este procedimiento tiene una duración estimada de 3 horas. Durante este período, los retiros para las siguientes monedas estarán deshabilitados temporalmente: - Bitcoin (BTC) - Ripple (XRP) - Litecoin (LTC) - Bitcoin Cash (BCH) Los depósitos, el trading, las operaciones con moneda fiat y todos los demás criptoactivos seguirán funcionando con normalidad. Como siempre, todos los fondos de los usuarios permanecerán completamente seguros durante esta actualización de rutina. Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos tu paciencia mientras trabajamos para mejorar nuestra plataforma. Si necesitas ayuda, por favor ponte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com/. -------------------- No dia 2 de junho, das 04:00 às 07:00 BRT, realizaremos uma atualização programada de infraestrutura para otimizar o desempenho e a segurança da nossa plataforma. Durante esse período, os saques dos seguintes ativos estarão temporariamente desativados: - Bitcoin (BTC) - Ripple (XRP) - Litecoin (LTC) - Bitcoin Cash (BCH) Os depósitos, o trading, as operações com moeda fiduciária e todos os outros criptoativos continuarão funcionando normalmente. Como sempre, todos os fundos dos usuários permanecerão totalmente seguros durante esta atualização de rotina. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua paciência enquanto trabalhamos para melhorar a nossa plataforma. Se precisar de ajuda, entre em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com/.

Scheduled Maintenance: temporary BTC, LTC, BCH & XRP withdrawals pause | Jun 2, 2026

May <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>16:07</var> UTC Scheduled - Base will perform an upgrade on May 28th, at 18:00 UTC for 2 hours. During that period, the network might experience intermittences, affecting USDC/Base and ETH/Base. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ---------------------------------------------- Base realizará una actualización el 28 de mayo a las 12:00 MXT | 13:00 COT | 15:00 durante 2 horas. Durante ese período, la red podría experimentar intermitencias, afectando a USDC/Base y ETH/Base. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com. ---------------------------------------------- A rede Base realizará uma atualização no dia 28 de maio, às 15:00 BRT, com duração de 2 horas. Durante esse período, a rede poderá apresentar instabilidades, afetando USDC/Base e ETH/Base. Fique tranquilo, seus fundos permanecerão seguros em todos os momentos. Se precisar de ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Base Azul Upgrade (possible disruption)

May <var data-var='date'>27</var>, <var data-var='time'>23:15</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>19:10</var> UTC Scheduled - On Wednesday, May 27, 2026 starting at 23:00 UTC, one of our third-party providers will perform scheduled maintenance that may impact stock-related services. The maintenance is expected to last 15 minutes. During this period, new stock orders may not be processed and users may temporarily be unable to view their current stock positions. We recommend avoiding placing new orders during this time. We will actively monitor the situation and update the Status Page if the impact changes or the maintenance is completed early. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ----------------------------- El miércoles 27 de mayo de 2026, comenzando a las 17:00 MXT | 20:00 ART, uno de nuestros proveedores realizará un mantenimiento programado que podría afectar a los servicios relacionados a acciones. Se espera que el mantenimiento dure 15 minutos. Durante este periodo, es posible que no se procesen nuevas órdenes y que los usuarios no puedan ver temporalmente sus posiciones de acciones actuales. Recomendamos evitar realizar nuevas órdenes durante este tiempo. Estaremos monitoreando activamente la situación y actualizaremos esta página si el impacto cambia o si el mantenimiento finaliza antes de lo previsto. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita asistencia adicional, no dude en ponerse en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Scheduled Maintenance - Potential Impact to Stock Services | May 27th, 2026

May <var data-var='date'>27</var>, <var data-var='time'>17:21</var> UTC Resolved - This incident has been resolved. ------------------------------------------------ Este incidente ha sido resuelto. ------------------------------------------------ Este incidente foi resolvido. May <var data-var='date'>27</var>, <var data-var='time'>16:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>14:59</var> UTC Investigating - We are currently experiencing intermittences with our API Docs (docs.bitso.com) pages. Our engineers are working on this. We apologize for any inconvenience this may cause and thank you for your patience. ------------------------------------------------ Actualmente estamos experimentando intermitencias en nuestras páginas de API Docs (docs.bitso.com). Nuestros ingenieros ya están trabajando en esto. Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. ------------------------------------------------ No momento, estamos enfrentando instabilidades em nossas páginas do API Docs (docs.bitso.com). Nossos engenheiros já estão trabalhando nisso. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua paciência.

Intermittences with our API Docs (docs.bitso.com) pages

May <var data-var='date'>26</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>25</var>, <var data-var='time'>17:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>17:09</var> UTC Scheduled - Please note that today, due to a US holiday, conversions above certain thresholds may be degraded. Normal activity is expected to resume tomorrow at 14:00 UTC. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------- El día de hoy, debido a un día festivo en los EE. UU., las conversiones que superen ciertos límites podrían verse afectadas. Se espera que la actividad normal se reanude mañana a las 8:00 CST | 09:00 COT | 11:00 ART. Si necesita ayuda, no dude en ponerse en contacto con nuestro equipo de atención al cliente en https://support.bitso.com. ------------------- Hoje, devido a um feriado nos EUA, as conversões acima de determinados limites podem ser afetadas. Espera-se que a atividade normal seja retomada amanhã às 11:00 BRT. Se precisar de ajuda, não hesite em entrar em contato com a nossa equipe de atendimento ao cliente em https://support.bitso.com.

US Holiday Notice: Potential Conversion Delays

May <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>06:18</var> UTC Scheduled - On Saturday, May 23rd, 2026 starting at 11:00 UTC, one of our third-party providers will perform scheduled maintenance that may impact stock-related services. The maintenance is expected to last one hour. During this period, new stock orders may not be processed and users may temporarily be unable to view their current stock positions. We recommend avoiding placing new orders during this time. We will actively monitor the situation and update the Status Page if the impact changes or the maintenance is completed early. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. -------------------------------------------------------------------------------------------- El sábado 23 de mayo de 2026 a partir de las 11:00 UTC, uno de nuestros proveedores externos realizará tareas de mantenimiento programadas que podrían afectar a los servicios relacionados con las acciones. Se estima que el mantenimiento durará una hora. Durante este periodo, es posible que no se procesen nuevos pedidos de acciones y que los usuarios no puedan consultar temporalmente sus posiciones actuales. Le recomendamos evitar realizar nuevos pedidos durante este tiempo. Estaremos monitoreando la situación y actualizaremos la página de estado si la situación cambia o si el mantenimiento finaliza antes de lo previsto. Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento. Si necesita más ayuda, no dude en ponerse en contacto con nuestro equipo de atención al cliente en https://support.bitso.com.

Scheduled Maintenance - Potential Impact to Stock Services | May 23rd, 2026

May <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>16:24</var> UTC Scheduled - The Polygon blockchain is scheduled to undergo a network upgrade on May 21st, at 14:00 UTC. To ensure the safety of your funds during this network-wide disruption, we will temporarily pause deposits and withdrawals for the following assets starting at 14:00 UTC: - Polygon Ecosystem Token (POL) - Wrapped Ethereum (WETH) - Tether (USDT) - BRL1 (BRL1) Operations will be automatically resumed as soon as the Polygon network stabilizes and its nodes finish upgrading. We estimate this window will last approximately 1 hour, but we will keep you updated on the progress here. Thank you for your patience and understanding while we work to keep our systems aligned with the latest blockchain updates. If you require any assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. --------------------- La blockchain de Polygon tiene programada una actualización de red el 21 de mayo comenzando a las 08:00 CST | 09:00 COT | 11:00 ART. Para garantizar la seguridad de tus fondos durante esta interrupción en la red, durante este período, pausaremos temporalmente los depósitos y retiros de los siguientes activos: - Polygon Ecosystem Token (POL) - Wrapped Ethereum (WETH) - Tether (USDT) - BRL1 (BRL1) Las operaciones se reanudarán automáticamente tan pronto como la red de Polygon se estabilice y sus nodos terminen de actualizarse. Estimamos que esta ventana de tiempo durará aproximadamente 1 hora, pero te mantendremos informado sobre el progreso aquí. Agradecemos tu paciencia y comprensión mientras trabajamos para mantener nuestros sistemas alineados con las últimas actualizaciones de la blockchain. Si necesitas ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com. --------------------- A blockchain Polygon está programada para passar por uma atualização de rede no dia 21 de maio, às 11:00 BRT. Para garantir a segurança dos seus fundos durante esta interrupção na rede, pausaremos temporariamente os depósitos e saques dos seguintes ativos a partir das 11:00 BRT: - Polygon Ecosystem Token (POL) - Wrapped Ethereum (WETH) - Tether (USDT) - BRL1 (BRL1) As operações serão retomadas automaticamente assim que a rede Polygon se estabilizar e a atualização dos seus nós for concluída. Estimamos que esta janela de tempo dure aproximadamente 1 hora, mas manteremos você atualizado sobre o progresso por aqui. Agradecemos a sua paciência e compreensão enquanto trabalhamos para manter os nossos sistemas alinhados com as últimas atualizações de blockchain. Se precisar de ajuda, não hesite em entrar em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Polygon Network Upgrade | May 21, 2026

May <var data-var='date'>20</var>, <var data-var='time'>18:49</var> UTC Resolved - We are pleased to inform you that the Hedera Mainnet has stabilized. Consequently, HBAR deposits and withdrawals have been fully re-enabled on our platform. Thank you for your patience and understanding while our team monitored the situation. As a reminder, your funds remained completely safe throughout this brief disruption. If you have any remaining questions or need assistance with a transaction, please reach out to our Customer Support team at https://support.bitso.com/. ---------------------------------------------- Nos complace informar que la red principal de Hedera (Hedera Mainnet) se ha estabilizado. Por lo tanto, los depósitos y retiros de HBAR han sido completamente rehabilitados en nuestra plataforma. Agradecemos tu paciencia y comprensión mientras nuestro equipo monitoreaba la situación. Te recordamos que tus fondos permanecieron completamente seguros durante esta breve interrupción. Si tienes alguna duda o necesitas asistencia con una transacción, por favor ponte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com/. ---------------------------------------------- Temos o prazer de informar que a rede principal da Hedera (Hedera Mainnet) já se estabilizou. Consequentemente, os depósitos e saques de HBAR foram totalmente reativados em nossa plataforma. Agradecemos a sua paciência e compreensão enquanto a nossa equipe monitorava a situação. Lembramos que os seus fundos permaneceram totalmente seguros durante esta breve interrupção. Se você tiver alguma dúvida ou precisar de assistência com alguma transação, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com/. May <var data-var='date'>20</var>, <var data-var='time'>18:30</var> UTC Investigating - Hedera Mainnet is currently experiencing issues. Due to this, HBAR deposits and withdrawals are temporarily disabled. Rest assured that your funds remain secure at all times. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ---------------------------------------------- La red principal de Hedera (Hedera Mainnet) está experimentando problemas en este momento. Debido a esto, los depósitos y retiros de HBAR están deshabilitados temporalmente. Ten la seguridad de que tus fondos permanecen seguros en todo momento. Si necesitas ayuda, ponte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com/ ---------------------------------------------- A rede principal da Hedera (Hedera Mainnet) está apresentando problemas no momento. Por este motivo, os depósitos e saques de HBAR estão desativados temporariamente. Fique tranquilo, seus fundos permanecem seguros em todos os momentos. Se precisar de ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Is Bitso down?

Bitso status is UP

Lastest published events

USDT Earnings Calculation Discrepancy

SPEI Deposits & Withdrawals — Temporary Disruption | Depósitos y Retiros SPEI — Interrupción Temporal

Crypto Withdrawal Delays

Bitso Services, Components and Regions

Recent Bitso events

USDT Earnings Calculation Discrepancy

SPEI Deposits & Withdrawals — Temporary Disruption | Depósitos y Retiros SPEI — Interrupción Temporal

Crypto Withdrawal Delays

Scheduled Maintenance impacting Stock Services

Banxico SPEI (MXN) maintenance | Jun 27th, 2026

Base Network Intermittencies

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Is Bitso down?

Bitso status is UP

Lastest published events

USDT Earnings Calculation Discrepancy

SPEI Deposits & Withdrawals — Temporary Disruption | Depósitos y Retiros SPEI — Interrupción Temporal

Crypto Withdrawal Delays

Bitso Services, Components and Regions

Recent Bitso events

USDT Earnings Calculation Discrepancy

SPEI Deposits & Withdrawals — Temporary Disruption | Depósitos y Retiros SPEI — Interrupción Temporal

Crypto Withdrawal Delays

Scheduled Maintenance impacting Stock Services

Banxico SPEI (MXN) maintenance | Jun 27th, 2026

Base Network Intermittencies

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