THIS IS A SCHEDULED EVENT Oct <var data-var='date'>20</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> UTC Sep <var data-var='date'>30</var>, <var data-var='time'>19:21</var> UTC Scheduled - On October 20th, 2026 starting at 00:00 UTC, Banxico will perform a scheduled maintenance on their systems. This maintenance is expected to last 2 hours, during which SPEI MXN transactions will be temporarily unavailable. We recommend completing any pending SPEI operations before the maintenance window begins. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. --- El 19 de octubre de 2026, a partir de las 18:00 MXT, Banxico realizará un mantenimiento programado en sus sistemas. Se espera que este mantenimiento dure 2 horas, durante las cuales las transacciones SPEI (MXN) estarán temporalmente deshabilitadas. Te recomendamos completar cualquier operación pendiente de SPEI antes de que comience la ventana de mantenimiento. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.

Scheduled Maintenance impacting MXN SPEI Services

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>11:00</var> - <var data-var='time'>12:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>02:01</var> UTC Scheduled - On October 10th, 2026 starting at 11:00 UTC, Alpaca will perform a scheduled maintenance on their Sandbox and Production systems. This maintenance is expected to last 1 hour, during which stock-related services will be temporarily unavailable on the Bitso platform. We recommend completing any pending stock operations before the maintenance window begins. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. --- El 10 de octubre de 2026 a partir de las 05:00 MXT, Alpaca realizará un mantenimiento programado en sus sistemas de Sandbox y Producción. Se espera que este mantenimiento dure 1 hora, durante las cuales los servicios relacionados con acciones estarán temporalmente no disponibles en la plataforma de Bitso. Te recomendamos completar cualquier operación pendiente relacionada con acciones antes de que comience la ventana de mantenimiento. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.

Alpaca Scheduled Maintenance impacting Stock Services

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>11:00</var> - <var data-var='time'>13:00</var> UTC Sep <var data-var='date'>25</var>, <var data-var='time'>16:39</var> UTC Scheduled - On October 8th, 2026 starting at 11:00 UTC, Bitso will perform a scheduled maintenance on its SPEI (MXN) payment rails. This maintenance is expected to last approximately 2 hours (until ~13:00 UTC). During this window: - MXN deposits via SPEI will be temporarily unavailable. - MXN withdrawals via SPEI will be temporarily unavailable. We recommend completing any pending SPEI operations before the maintenance window begins. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. --- El 8 de octubre de 2026 a partir de las 05:00 MXT, Bitso realizará un mantenimiento programado en sus rieles de pago SPEI (MXN). Se espera que este mantenimiento dure aproximadamente 2 horas (hasta las ~07:00 MXT). Durante esta ventana: - Los depósitos en MXN vía SPEI estarán temporalmente no disponibles. - Los retiros en MXN vía SPEI estarán temporalmente no disponibles. Te recomendamos completar cualquier operación pendiente de SPEI antes de que comience la ventana de mantenimiento. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.

SPEI (MXN) maintenance | October 8th, 2026 — 11:00 UTC — 2 hours

Oct <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>15:30</var> UTC Scheduled - On October 3rd, 2026 starting at 11:00 UTC, one of our third-party service providers will perform a scheduled maintenance on their systems. This maintenance is expected to last 3 hours, during which stock-related services will be temporarily disabled on the Bitso platform. We recommend completing any pending stock operations before the maintenance window begins. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. --- El 3 de octubre de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores de servicios externos realizará un mantenimiento programado en sus sistemas. Se espera que este mantenimiento dure 3 horas, durante las cuales los servicios relacionados con acciones estarán temporalmente deshabilitados en la plataforma de Bitso. Te recomendamos completar cualquier operación pendiente relacionada con acciones antes de que comience la ventana de mantenimiento. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.

Scheduled Maintenance impacting Stock Services

Oct <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>22:37</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>22</var>, <var data-var='time'>22:37</var> UTC Scheduled - On October 1st, 2026 starting at 12:00 UTC, Bitso will begin a scheduled migration of Brazilian customer balances as part of our Brazil wind-down process. This maintenance is expected to last through October 6th, 2026 at 23:00 UTC. During this period, Brazilian customers that opted in for the migration to Mercado Bitcoin will temporarily lose access to: Deposit and withdrawal ramps (fiat and crypto) Trading and conversions Your funds remain safe. Once the migration is complete, balances will be reflected in your Mercado Bitcoin account. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. ------------------------------------------------ El 1 de octubre de 2026 a partir de las 06:00 MXT, Bitso iniciará una migración programada de los saldos de clientes retail de Brasil como parte de nuestro proceso de cierre de operaciones en el país. Se espera que este mantenimiento se extienda hasta el 6 de octubre de 2026 a las 17:00 MXT. Durante este período, los clientes de Brasil que eligieron hacer la migración a Mercado Bitcoin perderán acceso temporalmente a: Rampas de depósito y retiro (fiat y cripto) Trading y conversiones Tu saldo permanece seguro en todo momento. Una vez completada la migración, los saldos se verán reflejados en tu cuenta de Mercado Bitcoin. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de Soporte en https://support.bitso.com. ------------------------------------------------ Em 1º de outubro de 2026, a partir das 9:00 BRT, a Bitso vai começar a migração programada dos saldos de clientes pessoa física do Brasil como parte do nosso processo de encerramento de operações no país. A previsão é de que a manutenção se estenda até 6 de outubro de 2026, às 20:00 BRT. Durante esse período, os clientes do Brasil que decidiram migrar para o Mercado Bitcoin perderão acesso temporariamente a: Depósitos e saques (fiat e cripto) Trading e conversões Seu saldo permanece seguro durante esse período. Após a conclusão da migração, os saldos serão refletidos na sua conta do Mercado Bitcoin. Se tiver alguma dúvida ou precisar de ajuda, entre em contato com nossa equipe de Suporte em https://support.bitso.com.

Scheduled Maintenance — Brazil Balance Migration

Sep <var data-var='date'>29</var>, <var data-var='time'>12:55</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>15:13</var> UTC Scheduled - [English] On September 29th, 2026 starting at 10:00 UTC, Bitso will perform a scheduled maintenance upgrade on its authentication systems. This maintenance is expected to last approximately 2 hours and 55 minutes, during which login services will be temporarily unavailable on the Bitso platform (web and mobile apps). Deposits and withdrawals will not be affected; however, users will be unable to log in or initiate manual withdrawals during the maintenance window. We recommend completing any pending operations before the maintenance window begins. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. [Spanish] El 29 de septiembre de 2026 a partir de las 04:00 MXT, Bitso realizará un mantenimiento programado en sus sistemas de autenticación. Se espera que este mantenimiento dure aproximadamente 2 horas y 55 minutos, durante las cuales los servicios de inicio de sesión estarán temporalmente no disponibles en la plataforma de Bitso (web y apps móviles). Los depósitos y retiros no se verán afectados; sin embargo, los usuarios no podrán iniciar sesión ni iniciar retiros manuales durante la ventana de mantenimiento. Te recomendamos completar cualquier operación pendiente antes de que comience la ventana de mantenimiento. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.

Core Authentication Server Scheduled Maintenance

Sep <var data-var='date'>27</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>23:08</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>21</var>, <var data-var='time'>23:05</var> UTC Scheduled - [English] On September 26th, 2026 starting at 11:00 UTC, one of our third-party service providers will perform a scheduled maintenance on their systems. This maintenance is expected to last 2 hours, during which stock-related services will be temporarily disabled on the Bitso platform. We recommend completing any pending stock operations before the maintenance window begins. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. [Spanish] El 26 de septiembre de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores de servicios externos realizará un mantenimiento programado en sus sistemas. Se espera que este mantenimiento dure 2 horas, durante las cuales los servicios relacionados con acciones estarán temporalmente deshabilitados en la plataforma de Bitso. Te recomendamos completar cualquier operación pendiente relacionada con acciones antes de que comience la ventana de mantenimiento. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.

Sep <var data-var='date'>23</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>16:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>15:26</var> UTC Investigating - We are currently experiencing issues affecting BTC, BCH, and LTC withdrawals. Due to this, withdrawals for these assets are temporarily unavailable. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------ Actualmente estamos experimentando problemas que afectan a los retiros de BTC, BCH y LTC. Debido a esto, los retiros de estos activos no están disponibles temporalmente. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.

BTC, BCH & LTC Withdrawals: Temporarily Unavailable

Sep <var data-var='date'>23</var>, <var data-var='time'>13:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>18:40</var> UTC Scheduled - [English] On September 23rd from 11:30 to 13:30 UTC, we will be performing a scheduled infrastructure upgrade to optimize our platform's performance and security. During this window, withdrawals for the following assets may experience a brief interruption while nodes are restarted: BTC, XRP, LTC, BCH. This pause is expected to last only a few minutes and will not span the entire maintenance window. Deposits, trading, fiat operations, and all other crypto assets will continue to function normally. All user funds remain completely safe and secure during this routine upgrade. We apologize for any inconvenience and appreciate your patience. If you need assistance, please contact our Customer Support team at support.bitso.com. [Spanish] El 23 de septiembre comenzando a las 05:30 CST | 06:30 COT | 08:30 ART, llevaremos a cabo una actualización de infraestructura programada para optimizar el rendimiento y la seguridad de nuestra plataforma. Este procedimiento tiene una duración estimada de 2 horas. Durante este período, los retiros de los siguientes activos podrían experimentar una breve interrupción mientras se reinician los nodos: BTC, XRP, LTC, BCH. Esta pausa se espera que dure solo unos minutos y no abarcará toda la ventana de mantenimiento. Los depósitos, el trading, las operaciones con moneda fiat y todos los demás criptoactivos seguirán funcionando con normalidad. Como siempre, todos los fondos de los usuarios permanecerán completamente seguros. Pedimos disculpas por cualquier inconveniente y agradecemos tu paciencia. Si necesitas ayuda, contacta a nuestro equipo de Soporte al Cliente en support.bitso.com. [Portuguese] No dia 23 de setembro, das 08:30 às 10:30 BRT, realizaremos uma atualização programada de infraestrutura para otimizar o desempenho e a segurança da nossa plataforma. Durante esse período, os saques dos seguintes ativos poderão sofrer uma breve interrupção durante a reinicialização dos nós: BTC, XRP, LTC, BCH. Essa pausa deve durar apenas alguns minutos e não se estenderá por toda a janela de manutenção. Os depósitos, o trading, as operações com moeda fiduciária e todos os outros criptoativos continuarão funcionando normalmente. Todos os fundos dos usuários permanecerão totalmente seguros. Pedimos desculpas por qualquer inconveniente e agradecemos a sua paciência. Se precisar de ajuda, entre em contato com a nossa equipe de Suporte ao Cliente em support.bitso.com.

Scheduled Maintenance impacting Crypto Services (BTC, XRP, LTC, BCH Withdrawals)

Sep <var data-var='date'>23</var>, <var data-var='time'>13:11</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>12:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>22</var>, <var data-var='time'>12:54</var> UTC Investigating - Our third-party provider for the Cosmos network is currently undergoing scheduled maintenance. As a result, ATOM deposits and withdrawals are temporarily unavailable. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. -------------------------------------------- Nuestro proveedor externo para la red de Cosmos se encuentra actualmente en un mantenimiento programado. Como resultado, los depósitos y retiros de ATOM no están disponibles temporalmente. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.

ATOM | Cosmos Deposits & Withdrawals Temporarily Unavailable

Sep <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>20:17</var> UTC Scheduled - One of our service providers will conduct scheduled maintenance on Sep 22nd at 05:00 UTC with a duration of 4 hours. During this time, Argentinian pesos (ARS) withdrawals will be temporarily disabled. We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------------------------ Uno de nuestros proveedores de servicios realizará un mantenimiento programado el 22 de septiembre a las 02:00 ART con una duración de 4 horas. Durante este período, los retiros de pesos argentinos (ARS) estarán deshabilitados temporalmente. Ofrecemos disculpas por los inconvenientes que esto pueda causar y agradecemos tu comprensión. Recomendamos planear tus transacciones con anticipación para evitar interrupciones. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Maintenance on ARS Currency - Withdrawals | Sep 22nd, 2026

Sep <var data-var='date'>20</var>, <var data-var='time'>16:34</var> UTC Identified - We are aware of a security incident affecting the WMTX token, which has caused significant price volatility. As a precaution, we have paused WMTX trading — only sell conversions are currently available. No other assets or account functions are affected. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. --- Estamos al tanto de un incidente de seguridad que afecta al token WMTX, el cual ha causado una volatilidad significativa en su precio. Como medida de precaución, hemos pausado el trading de WMTX — solo las conversiones de venta están disponibles por el momento. Ningún otro activo ni función de cuenta se ve afectado. Nuestro equipo de ingeniería está dando seguimiento para restablecer el servicio lo antes posible. Sus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos su paciencia.

WMTX buy conversions disabled

Sep <var data-var='date'>16</var>, <var data-var='time'>15:18</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:18</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:17</var> UTC Scheduled - To ensure a secure, high-quality trading experience, Bitso periodically reviews listed assets based on liquidity and market quality. As a result, Bitso will stop ACX (Across Protocol) trading on September 16. Here's what you need to know: ACX purchases have been unavailable since September 2nd. You can sell your balance until September 16. A 5.25 USD sell minimum applies. If your balance is below that amount, you don't need to do anything, it will convert to USD automatically. If you don't sell in time, your balance will convert to USD automatically. Given ACX's low liquidity, the amount you get may be lower than expected. What you can do now: Sell: Sell your ACX balance on Bitso before September 16, if you'd like to control the timing yourself.

Important update: ACX (Across Protocol) will be delisted

Sep <var data-var='date'>12</var>, <var data-var='time'>22:31</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>21:57</var> UTC Investigating - We are currently investigating an issue on our third-party provider that is affecting our Stocks services while placing Buy Orders. To ensure a consistent experience, we have temporarily disabled new stock transactions. Our team is working to restore full functionality. We apologize for the inconvenience and will provide further updates as soon as they are available. ----------------------------------- Actualmente estamos investigando un problema con nuestro proveedor externo que está afectando nuestros servicios de Acciones al realizar órdenes de compra. Para garantizar una experiencia consistente, hemos deshabilitado temporalmente las nuevas transacciones con acciones. Nuestro equipo está trabajando para restablecer la funcionalidad completa. Ofrecemos disculpas por los inconvenientes y proporcionaremos más actualizaciones tan pronto como estén disponibles.

Issues placing Buy Orders | Stocks

Sep <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:22</var> UTC Scheduled - ---- On September 12th, 2026 starting at 11:00 UTC, one of our third-party service providers will perform a scheduled maintenance on their systems. This maintenance is expected to last 1.5 hours, during which stock-related services will be temporarily disabled on the Bitso platform. We recommend completing any pending stock operations before the maintenance window begins. If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com. ---- El 12 de septiembre de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores de servicios externos realizará un mantenimiento programado en sus sistemas. Se espera que este mantenimiento dure 1.5 horas, durante las cuales los servicios relacionados con acciones estarán temporalmente deshabilitados en la plataforma de Bitso. Te recomendamos completar cualquier operación pendiente relacionada con acciones antes de que comience la ventana de mantenimiento. Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.

Sep <var data-var='date'> 9</var>, <var data-var='time'>12:28</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>20:51</var> UTC Investigating - The Cosmos network is currently experiencing an outage and block production has stalled. Due to this external network issue, ATOM deposits and withdrawals are temporarily unavailable. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------ La red de Cosmos está experimentando una interrupción en este momento y la producción de bloques se ha detenido. Debido a este problema externo de la red, los depósitos y retiros de ATOM no están disponibles temporalmente. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia. ------------------------------------------ A rede Cosmos está enfrentando uma interrupção no momento e a produção de blocos foi paralisada. Devido a esse problema externo na rede, os depósitos e saques de ATOM estão temporariamente indisponíveis. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

Cosmos Network Issues | ATOM Deposits & Withdrawals

Sep <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:43</var> UTC Scheduled - One of our service providers will conduct scheduled maintenance on September 8th at 14:00 UTC with a duration of 1 hour. During this period, both BTC deposits and withdrawals via Lightning network will be temporarily disabled. We apologize for any inconvenience this may cause. Please plan your transactions accordingly to avoid service disruption. Rest assured that your funds remain secure at all times. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ---------------------------- Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 8 de septiembre comenzando a las 08:00 MXT | 09:00 COT | 11:00 ART y con una duración estimada de 1 hora. Durante este periodo, tanto los depósitos como retiros de BTC a través de la red Lightning estarán temporalmente deshabilitados. Disculpa las molestias que esto pueda ocasionar. Sugerimos planear tus transacciones con anticipación para evitar interrupciones en el servicio. Tus fondos permanecerán seguros en todo momento. Para más información o ayuda, contáctanos a través de nuestro equipo de Atención al Cliente en https://support.bitso.com/ ---------------------------- Um de nossos provedores de serviços realizará uma manutenção programada no dia 8 de setembro, às 11:00 BRT, com duração de 1 hora. Durante esse período, os depósitos e saques de BTC via rede Lightning ficarão temporariamente desativados. Pedimos desculpas por qualquer inconveniente que isso possa causar. Recomendamos planejar suas transações com antecedência para evitar interrupções no serviço. Fique tranquilo, seus fundos permanecem seguros em todos os momentos. Se precisar de ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Maintenance for BTC Lightning | September 8th

Sep <var data-var='date'> 3</var>, <var data-var='time'>17:04</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:04</var> UTC Investigating - One of our service providers is experiencing system issues affecting PSE transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en PSE. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em PSE. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

Issues affecting PSE operations

Sep <var data-var='date'> 1</var>, <var data-var='time'>20:15</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>19:37</var> UTC Investigating - We are currently investigating an issue affecting MXN deposits and withdrawals. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está afectando los depósitos y retiros de MXN. Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.

SPEI MXN transactions service degraded

Aug <var data-var='date'>31</var>, <var data-var='time'>16:12</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>15:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>31</var>, <var data-var='time'>14:02</var> UTC Investigating - One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência. No components were marked as affected by this incident.

Issues affecting COP operations

Aug <var data-var='date'>29</var>, <var data-var='time'>19:13</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>23:53</var> UTC Investigating - One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

Aug <var data-var='date'>28</var>, <var data-var='time'>21:23</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>19:10</var> UTC Investigating - One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

Aug <var data-var='date'>21</var>, <var data-var='time'>14:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>14:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>13:35</var> UTC Investigating - We are experiencing issues with withdrawals in Argentine Pesos (ARS). Some withdrawal requests may fail or be delayed. We are aware of the issue and actively investigating. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------ Estamos experimentando problemas con los retiros en Pesos Argentinos (ARS). Algunas solicitudes de retiro podrían fallar o demorarse. Estamos al tanto del problema y trabajando activamente en su investigación. Tus fondos están seguros. Actualizaremos esta página tan pronto como tengamos más información. Lamentamos los inconvenientes ocasionados y agradecemos tu paciencia.

Issue with ARS Withdrawals

Aug <var data-var='date'>21</var>, <var data-var='time'>12:55</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>15:53</var> UTC Scheduled - On August 21st, 2026, from 10:00 to 12:55 UTC, we will be performing scheduled maintenance on our core authentication server to improve system stability and performance. While our core systems will remain active, users accessing Bitso via Web and the Mobile App will experience temporary service interruptions. During this 2-hour and 55-minute window, the following functions will be temporarily unavailable on Bitso Web and the Bitso Wallet App (iOS & Android): Logins & Logouts: users will be unable to start or end sessions. Token refresh: active web/app sessions may expire and will not automatically renew. Step-up authentication: any action requiring secondary verification (2FA) will be paused. Identity verification: self-service credential resets and liveness checks will be offline. Your balance and assets remain completely safe and unaffected. Since logins will be disabled, users will be unable to initiate manual withdrawals via the interface during this window so we suggest to plan urgent transfers accordingly. Incoming transfers will continue to be processed and credited normally. *Important note for API users: API operations, including automated deposits, withdrawals, trading will not be affected by this maintenance. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------ Realizaremos un mantenimiento programado en nuestro servidor de autenticación para mejorar la estabilidad y el rendimiento del sistema. El proceso iniciará el 21 de agosto a las 04:00 MXT | 05:00 COT | 07:00 ART, el cual tendrá una duración de 2 horas 55 minutos. Aunque nuestros sistemas centrales permanecerán activos, los usuarios que accedan a Bitso a través de la Web y la App experimentarán interrupciones temporales en el servicio. Durante esta ventana de 2 horas y 55 minutos, las siguientes funciones no estarán disponibles temporalmente en Bitso Web y la App Bitso (iOS y Android): Inicios y cierres de sesión: los usuarios no podrán iniciar ni finalizar sesiones. Renovación de tokens: es posible que las sesiones activas en la web o la app caduquen y no se renueven automáticamente. Autenticación secundaria: cualquier acción que requiera verificación secundaria (2FA) será pausada. Verificación de identidad: los restablecimientos de credenciales y verificaciones biométricas estarán deshabilitados. Tu saldo y tus activos permanecen completamente seguros y no se verán afectados. Debido a que los inicios de sesión estarán deshabilitados, los usuarios no podrán realizar retiros manuales a través de la interfaz durante este periodo, por lo que sugerimos planificar sus transferencias con antelación. Las depósitos seguirán procesándose y acreditándose con normalidad. *Nota importante para usuarios de API: las operaciones vía API, incluidos los depósitos y retiros automáticos, así como el trading, no se verán afectados por este mantenimiento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com. ------------------------------ No dia 21 de agosto de 2026, das 07:00 às 09:55 BRT, realizaremos uma manutenção programada em nosso servidor de autenticação principal para melhorar a estabilidade e o desempenho do sistema. Embora nossos sistemas centrais permaneçam ativos, os usuários que acessarem a Bitso via Web e App enfrentarão interrupções temporárias no serviço. Durante este intervalo de 2 horas e 55 minutos, as seguintes funções ficarão temporariamente indisponíveis na Bitso Web e no App Bitso (iOS e Android): Logins e logouts: os usuários não conseguirão iniciar ou encerrar sessões. Renovação de tokens: as sessões ativas na web ou no app podem expirar e não serão renovadas automaticamente. Autenticação secundária: qualquer ação que exija verificação secundária (2FA) será pausada. Verificação de identidade: as redefinições de credenciais e verificações biométricas estarão desativadas. Seu saldo e seus ativos permanecem completamente seguros e não serão afetados. Como os logins estarão desativados, os usuários não poderão realizar saques manuais pela interface durante este período, por isso sugerimos planejar suas transferências com antecedência. Os depósitos continuarão sendo processados e creditados normalmente. *Nota importante para usuários de API: as operações via API, incluindo depósitos e saques automáticos, bem como o trading, não serão afetadas por esta manutenção. Se precisar de ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Aug <var data-var='date'>20</var>, <var data-var='time'>03:42</var> UTC Resolved - Resolved: Our payment processing provider has resolved the issue and BRL withdrawals via PIX are operating normally again. Any withdrawal requests that previously failed or were delayed should now be processing as expected. If you continue to experience problems, please contact our support team. Thank you for your patience. --- Resuelto: Nuestro proveedor de procesamiento de pagos resolvió el problema y los retiros de reales brasileños (BRL) mediante PIX ya operan con normalidad. Las solicitudes de retiro que anteriormente fallaron o se demoraron deberían procesarse con normalidad. Si continúas experimentando problemas, comunícate con nuestro equipo de soporte. Gracias por tu paciencia. --- Resolvido: Nosso provedor de processamento de pagamentos resolveu o problema e os saques em reais (BRL) via PIX voltaram a operar normalmente. As solicitações de saque que falharam ou sofreram atrasos anteriormente devem ser processadas normalmente. Se você continuar enfrentando problemas, entre em contato com nossa equipe de suporte. Obrigado pela sua paciência. Aug <var data-var='date'>20</var>, <var data-var='time'>00:01</var> UTC Identified - Update: Our payment processing provider has identified the issue and is implementing a fix. BRL withdrawals via PIX may continue to fail or be delayed until the fix is fully applied. Our team is monitoring closely and will update this page as we learn more. --- Actualización: Nuestro proveedor de procesamiento de pagos identificó el problema y está implementando una solución. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir fallando o presentando demoras hasta que la solución esté completamente aplicada. Nuestro equipo continúa monitoreando de cerca y actualizaremos esta página a medida que tengamos más información. --- Atualização: Nosso provedor de processamento de pagamentos identificou o problema e está implementando uma correção. Os saques em reais (BRL) via PIX podem continuar falhando ou apresentando atrasos até que a correção seja totalmente aplicada. Nossa equipe segue monitorando de perto e atualizaremos esta página assim que tivermos mais informações. Aug <var data-var='date'>19</var>, <var data-var='time'>22:34</var> UTC Update - Update: We have identified the issue as originating with one of our payment processing providers. BRL withdrawals via PIX may continue to fail or be delayed while the provider works on a resolution. Our team is in direct contact with them and monitoring closely. We will update this page as we learn more. --- Actualización: Identificamos que el problema se origina en uno de nuestros proveedores de procesamiento de pagos. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir fallando o presentando demoras mientras el proveedor trabaja en una solución. Nuestro equipo está en contacto directo con ellos y monitoreando de cerca. Actualizaremos esta página a medida que tengamos más información. --- Atualização: Identificamos que o problema tem origem em um de nossos provedores de processamento de pagamentos. Os saques em reais (BRL) via PIX podem continuar falhando ou apresentando atrasos enquanto o provedor trabalha em uma solução. Nossa equipe está em contato direto com eles e monitorando de perto. Atualizaremos esta página assim que tivermos mais informações. Aug <var data-var='date'>19</var>, <var data-var='time'>22:26</var> UTC Investigating - We are experiencing issues processing some withdrawal requests in Brazil. Customers may see failures or delays when withdrawing Brazilian real (BRL) via PIX. Our team is aware and actively investigating, and is working with our processing partners to restore normal service. We will update this page as we learn more. --- Estamos presentando problemas al procesar algunas solicitudes de retiro en Brasil. Los clientes podrían experimentar fallas o demoras al retirar reales brasileños (BRL) mediante PIX. Nuestro equipo ya está al tanto e investigando activamente, y está trabajando con nuestros socios de procesamiento para restablecer el servicio normal. Actualizaremos esta página a medida que tengamos más información. --- Estamos enfrentando problemas no processamento de algumas solicitações de saque no Brasil. Os clientes podem encontrar falhas ou atrasos ao sacar reais (BRL) via PIX. Nossa equipe já está ciente e investigando ativamente, e está trabalhando com nossos parceiros de processamento para restabelecer o serviço normal. Atualizaremos esta página assim que tivermos mais informações.

Is Bitso down?

Bitso status is UNDER MAINTENANCE

Components with issues

Lastest published events

Scheduled Maintenance impacting Stock Services

Scheduled Maintenance — Brazil Balance Migration

Core Authentication Server Scheduled Maintenance

Bitso Services, Components and Regions

Recent Bitso events

Scheduled Maintenance impacting MXN SPEI Services

Alpaca Scheduled Maintenance impacting Stock Services

SPEI (MXN) maintenance | October 8th, 2026 — 11:00 UTC — 2 hours

Scheduled Maintenance impacting Stock Services

Scheduled Maintenance — Brazil Balance Migration

Core Authentication Server Scheduled Maintenance