Aug <var data-var='date'>20</var>, <var data-var='time'>18:05</var> UTC Investigating - We have disabled invoice payments using DOGE while we investigate a related issue.

Invoice payments using DOGE are currently disabled.

Jul <var data-var='date'> 7</var>, <var data-var='time'>20:16</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:57</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:24</var> UTC Investigating - Due to an issue we have suspended payments on the Optimism network. Investigation is continuing.

Optimism Currently Disabled

Apr <var data-var='date'>29</var>, <var data-var='time'>18:22</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>18:21</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>29</var>, <var data-var='time'>17:43</var> UTC Update - This issue has been resolved Apr <var data-var='date'>29</var>, <var data-var='time'>17:15</var> UTC Identified - Some users are experiencing difficulties connecting to BitPay.com. We have identified the root cause and are working on deploying a fix.

Intermittent Inaccessibility

Mar <var data-var='date'> 5</var>, <var data-var='time'>21:47</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>15</var>, <var data-var='time'>04:36</var> UTC Investigating - We have identified an error affecting payments on the Base network. We have disabled payments with ETH and USDC on the Base network at this time while we are investigating. Payments via the Ethereum, Arbitrum, and Optimism networks are not affected.

ETH and USDC on the BASE network are currently disabled.

Jan <var data-var='date'>13</var>, <var data-var='time'>18:49</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>20</var>, <var data-var='time'>00:06</var> UTC Investigating - Due to an issue we are experiencing, we have disabled the Solana network for payments.

Solana Network Disabled for Payments

May <var data-var='date'>30</var>, <var data-var='time'>14:27</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>16:55</var> UTC Investigating - Due to an issue we were experiencing, we've disabled ETH and USDC on the BASE network. The appropriate teams are looking into when we can re-enable these currencies. All other currencies remain operational.

Apr <var data-var='date'> 6</var>, <var data-var='time'>17:36</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>02:43</var> UTC Investigating - We are experiencing intermittent errors on BitPay.com. Our team is investigating, but at this time, it appears the majority of users are still able to transact.

Intermittent Errors

Apr <var data-var='date'> 6</var>, <var data-var='time'>02:40</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 5</var>, <var data-var='time'>21:52</var> UTC Investigating - We are experiencing intermittent errors on BitPay.com. Our team is investigating, but at this time, it appears the majority of users are still able to transact.

Feb <var data-var='date'>20</var>, <var data-var='time'>21:46</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>15:22</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>20</var>, <var data-var='time'>02:55</var> UTC Investigating - We are investigating issues with payments on the Polygon network. Until we have resolved the issue we are disabling payments via Polygon.

Polygon Network Issues on Invoice

Mar <var data-var='date'>11</var>, <var data-var='time'>19:06</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>16:51</var> UTC Investigating - We have been notified that some customers are unable to create invoices on the BitPay platform. We are currently investigating the issue.

Unable to create invoices

Dec <var data-var='date'> 4</var>, <var data-var='time'>16:56</var> UTC Resolved - The underlying issue has been resolved, and we have reactivated Lightning payments. Dec <var data-var='date'> 1</var>, <var data-var='time'>22:06</var> UTC Investigating - We are currently seeing an issue where Bitcoin Lightning Network payments are having incorrect fees assigned, and as such are causing payment exceptions. We have deactivated Lightning payments while the appropriate team is investigating this issue.

Lightning Payments Temporarily Disabled

Nov <var data-var='date'>14</var>, <var data-var='time'>00:32</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>00:29</var> UTC Investigating - Some users are seeing sporadic errors when attempting to use or load a wallet in the BitPay Wallet app. We are currently investigating this issue.

Sporadic Errors With BitPay Wallet

Nov <var data-var='date'> 6</var>, <var data-var='time'>23:56</var> UTC Resolved - We experienced some issues with our ETH nodes. We have resolved the issue; some users may see delays for the next few hours as our systems recover.

ETH Slowness

Oct <var data-var='date'>16</var>, <var data-var='time'>14:04</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>14:10</var> UTC Investigating - We have disabled MATIC payments and other payments on the Polygon network while we investigate an issue.

MATIC and other Polygon Payments Disabled

May <var data-var='date'>10</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>10</var>, <var data-var='time'>19:03</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>10</var>, <var data-var='time'>15:23</var> UTC Investigating - We are experiencing slow updates to BTC balances in the BitPay Wallet app. Our appropriate technical teams are aware of the issue and are investigating. This does not affect the sending of funds.

BTC Mainnet Synching Slowly

Dec <var data-var='date'>22</var>, <var data-var='time'>19:59</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>19:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>22</var>, <var data-var='time'>18:34</var> UTC Investigating - We are currently seeing some slowness with BitPay systems that may result in service degradation. The appropriate teams are currently looking into this issue.

Slowness Reported

Dec <var data-var='date'>19</var>, <var data-var='time'>21:03</var> UTC Resolved - We have re-enabled ETH and ERC-20 tokens. Dec <var data-var='date'>19</var>, <var data-var='time'>19:46</var> UTC Investigating - We are disabling ETH and ERC-20 tokens while we perform a system upgrade. We anticipate ETH and ERC-20 tokens will be available again in approximately 90 minutes.

ETH and ERC-20 Tokens Disabled

Nov <var data-var='date'>25</var>, <var data-var='time'>21:13</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>19:27</var> UTC Monitoring - Stability has been restored and our development teams are monitoring. Nov <var data-var='date'>25</var>, <var data-var='time'>18:55</var> UTC Investigating - We are currently experiencing instability with BitPay.com and associated applications. The appropriate teams are investigating.

Instability with BitPay.com

Nov <var data-var='date'>19</var>, <var data-var='time'>14:58</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>21:50</var> UTC Identified - The issue has been identified and we are working to put a fix in place. Nov <var data-var='date'>18</var>, <var data-var='time'>16:52</var> UTC Investigating - We have received reports of Lightning Network payments not appropriately applying to invoices; we have disabled payment via Lightning while we investigate this issue.

Nov <var data-var='date'>17</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>21:51</var> UTC Investigating - Some users are still experiencing a white or black screen when attempting to use the BitPay app. If you experience either a white or black screen, please fully close the app and reopen. We're continuing to monitor this situation.

Sporadic black screen or white screen issues

Nov <var data-var='date'>13</var>, <var data-var='time'>01:52</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>23:11</var> UTC Investigating - We are currently investigating an issue causing delayed confirmations on ETH, MATIC, and ERC-20 Tokens. We have temporarily disabled payment via these currencies while we work to resolve this issue.

Delayed Confirmations on ETH, MATIC, and ERC-20 Tokens

Nov <var data-var='date'>10</var>, <var data-var='time'>22:30</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>21:31</var> UTC Investigating - We have reports that some users are receiving a gray screen when attempting to log into the BitPay App. This issue is currently being investigated.

BitPay App Experiencing Issues

Sep <var data-var='date'>22</var>, <var data-var='time'>03:10</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>21:04</var> UTC Identified - We have identified the issue and are preparing to re-enable XRP. Sep <var data-var='date'>21</var>, <var data-var='time'>15:17</var> UTC Update - We have disabled XRP payments while we investigate this issue. Sep <var data-var='date'>21</var>, <var data-var='time'>15:11</var> UTC Investigating - We are currently seeing issues accepting XRP Payments. The appropriate teams are investigating.

XRP Payments Unavailable

Sep <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>15:49</var> UTC Identified - We are experiencing issues with our ETH nodes, and as a result have temporarily disabled ETH and ERC-20 payments. If you have made an ETH or ERC-20 payment that has failed, please reach out to our support team at www.bitpay.com/support with your TXid, and we will initiate a refund as soon as possible.

ETH and ERC-20 Payments Temporarily Suspended

Feb <var data-var='date'>23</var>, <var data-var='time'>16:34</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>19:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>22</var>, <var data-var='time'>18:49</var> UTC Identified - BitPay Wallet users might see increased errors in the app interface.

Is BitPay Inc down?

BitPay Inc status is PARTIAL OUTAGE

Components with issues

Lastest published events

Invoice payments using DOGE are currently disabled.

Optimism Currently Disabled

Intermittent Inaccessibility

BitPay Inc Services, Components and Regions

Recent BitPay Inc events

Invoice payments using DOGE are currently disabled.

Optimism Currently Disabled

Intermittent Inaccessibility

ETH and USDC on the BASE network are currently disabled.

Solana Network Disabled for Payments

ETH and USDC on the BASE network are currently disabled.