Apr <var data-var='date'>25</var>, <var data-var='time'>19:10</var> EDT Resolved - The incident affecting availability of bitly.com has been resolved and the website is fully operational. Apr <var data-var='date'>25</var>, <var data-var='time'>19:06</var> EDT Monitoring - We are seeing recovery from an issue that was affecting the availability of bitly.com. We will continue to monitor. Apr <var data-var='date'>25</var>, <var data-var='time'>19:04</var> EDT Investigating - We are currently investigating reports of a major service outage impacting the Bitly website (bitly.com). Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

Major Service Outage - Bitly.com Website Unavailable

Mar <var data-var='date'>16</var>, <var data-var='time'>16:20</var> EDT Resolved - The issue has been identified and resolved. We will continue to monitor. Mar <var data-var='date'>16</var>, <var data-var='time'>15:42</var> EDT Investigating - We are currently experiencing an issue with our 3rd party provider that is resulting in a partial degradation of services relating to pricing and packaging. We continue to monitor the situation.

Partial Outage Impacting Pricing and Packaging

Feb <var data-var='date'>19</var>, <var data-var='time'>21:21</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>19:34</var> EST Update - This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared. Feb <var data-var='date'>16</var>, <var data-var='time'>19:40</var> EST Update - We continue to monitor this issue with several ISPs showing resolution. If you are encountering this issue, we would appreciate knowing what ISP (Internet Service Provider) you are on when you report the issue. We are working with affected ISPs to get the erroneous DNS entries cleared from their residual cache layers. Feb <var data-var='date'>12</var>, <var data-var='time'>12:49</var> EST Monitoring - We have received reports of intermittent DNS resolution issues on bit.ly due to residual caching from a recent provider outage. These issues should dissipate over the next several hours. We continue to monitor the situation. Note that while you may see interruptions in connections your audience may not.

Intermittent Provider Issues

Jan <var data-var='date'> 5</var>, <var data-var='time'>18:04</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:42</var> EST Investigating - Bitly has identified scattered occurrences of login issues concerning our Help and Support Portal and have begun an investigation into the problem.

Sporadic Login Issues with Support Portal

Sep <var data-var='date'>12</var>, <var data-var='time'>10:11</var> EDT Resolved - The incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>10:01</var> EDT Monitoring - We're observing recovery after an incident where a 3rd party provider outage caused issues with transactional email sends. We will continue to monitor to ensure that the incident is fully resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>09:25</var> EDT Update - We are continuing to observe an outage of a 3rd party provider that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider is continuing to work to mitigate the issue. We will provide an update within 30 minutes. Sep <var data-var='date'>12</var>, <var data-var='time'>08:38</var> EDT Identified - We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider has acknowledged the issue and is working on a fix. We will provide an update within 30 minutes.

Provider outage affecting email sends

Sep <var data-var='date'>12</var>, <var data-var='time'>06:24</var> EDT Resolved - The 3rd party outage causing issues with transactional email sends has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>06:17</var> EDT Monitoring - We are observing recovery from a 3rd party provider outage that was impacting our ability to send transactional emails to our customers. We will continue to monitor to ensure that the issue is fully resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>05:30</var> EDT Update - We are continuing to observe a 3rd party outage that is impacting our ability to send transactional emails (e.g. email validation). We are monitoring the situation and will provide another update within 30 minutes. Sep <var data-var='date'>12</var>, <var data-var='time'>04:46</var> EDT Identified - We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

Sep <var data-var='date'>11</var>, <var data-var='time'>20:21</var> EDT Resolved - The outage of our 3rd party provider that was blocking new user sign ups has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>19:50</var> EDT Monitoring - We are observing recovery of the 3rd party outage that was causing issues with new sign ups. We are continuing to monitor the situation to ensure that functionality has been fully restored. Sep <var data-var='date'>11</var>, <var data-var='time'>19:21</var> EDT Identified - We have identified a 3rd party provider outage impacting our new user sign up functionality. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

Provider outage affecting [product functonality]

Aug <var data-var='date'> 1</var>, <var data-var='time'>11:37</var> EDT Resolved - The 3rd party provider incident involving checkout with PayPal has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:49</var> EDT Update - PayPal is continuing to experience issues that are impacting use on our checkout and payment method update functionality. They are actively investigating and working to mitigate the issue. To make a purchase, please utilize checkout using a credit card. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:02</var> EDT Identified - We are currently experiencing a 3rd party provider outage impacting checkout and payment method updates when utilizing PayPal. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

Provider outage affecting PayPal Payment Method

May <var data-var='date'>13</var>, <var data-var='time'>14:37</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>14:34</var> EDT Identified - The issue has been identified and we are working to restore the service. May <var data-var='date'>13</var>, <var data-var='time'>14:30</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>13</var>, <var data-var='time'>14:30</var> EDT Investigating - We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

Major Service Outage - API

Apr <var data-var='date'> 7</var>, <var data-var='time'>20:58</var> EDT Resolved - The issue has been resolved, and all services appear to be operating as expected. Apr <var data-var='date'> 7</var>, <var data-var='time'>20:01</var> EDT Monitoring - We are seeing improvement and will continue to monitor the situation. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:52</var> EDT Identified - We have identified the issue and are working to resolve it. Images are unable to be retrieved or uploaded. This may affect QR Code logos and Bitly Pages with images. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:33</var> EDT Update - We are continuing to investigate, this is also affecting uploading images. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:24</var> EDT Investigating - We are currently investigating an issue preventing uploaded images to be fetched. This could be affecting Link in Bios and QR codes.

Issues with uploaded Images

Jan <var data-var='date'>17</var>, <var data-var='time'>13:13</var> EST Resolved - An incident impacting our website, API, webhooks and metrics has been resolved and all actions should now be operational. Jan <var data-var='date'>17</var>, <var data-var='time'>12:43</var> EST Identified - We are currently experiencing a major service outage impacting our Website and API. Our on-call team has identified the root cause and is working and resolve this issue. We will provide an update within 30 minutes.

Major Service Outage - Affecting API and Website

Jan <var data-var='date'>16</var>, <var data-var='time'>18:54</var> EST Resolved - The incident has been resolved and all actions on the logged in website experience are operational. Jan <var data-var='date'>16</var>, <var data-var='time'>18:31</var> EST Monitoring - We are seeing recovery from an incident that was affecting our logged in web experience (specifically redirecting links to new long URLs). Our on-call team is monitoring the situation and working to determine what caused the issue. Jan <var data-var='date'>16</var>, <var data-var='time'>18:27</var> EST Investigating - We are currently investigating reports of a partial service outage impacting our logged in website experience - with some actions failing including redirecting links to new long urls. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

Partial Service Outage - Affecting Certain Actions on Logged-in Experience on Website

Dec <var data-var='date'>18</var>, <var data-var='time'>11:38</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>11:35</var> EST Identified - We have identified a change which has created intermittent website errors for some of our users. A fix is being implemented and we will begin monitoring. Dec <var data-var='date'>18</var>, <var data-var='time'>11:31</var> EST Investigating - Hi community. We’re currently investigating issues serving the Bitly website. We will provide an update on this issue within 30 minutes

Major Service Outage

Nov <var data-var='date'>28</var>, <var data-var='time'>05:28</var> EST Resolved - The incident with our 3rd party billing provider has been resolved and we've seen full recovery. We appreciate your patience! Nov <var data-var='date'>28</var>, <var data-var='time'>05:20</var> EST Monitoring - We are currently observing recovery from a 3rd party software outages that was was affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are continuing to monitor the situation closely! Nov <var data-var='date'>28</var>, <var data-var='time'>05:09</var> EST Update - We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has identified the issue and is currently implementing a fix. We are monitoring the situation closely and will share an update as soon as we know more. Nov <var data-var='date'>28</var>, <var data-var='time'>04:38</var> EST Update - We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and is currently investigating. We are monitoring the situation closely and will share an update as soon as we know more. Nov <var data-var='date'>28</var>, <var data-var='time'>04:16</var> EST Identified - We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more.

Issues with Billing Related Actions

Nov <var data-var='date'>25</var>, <var data-var='time'>10:33</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>10:19</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>25</var>, <var data-var='time'>09:26</var> EST Identified - We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

Intermitent Issues with Billing Related Actions

Oct <var data-var='date'>16</var>, <var data-var='time'>16:59</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>16:46</var> EDT Monitoring - Our 3rd party provider has implemented a fix for the service disruption that was causing issues with using PayPal as a payment method in our checkout flow. We have observed recovery and will continue to monitor the situation. PayPal payment methods should now be function in our checkout flow, but if you continue to encounter any issues, using credit card is still a viable workaround. Oct <var data-var='date'>16</var>, <var data-var='time'>15:45</var> EDT Identified - We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service disruption and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

Issues Processing PayPal Payment Method at Checkout

Sep <var data-var='date'>30</var>, <var data-var='time'>23:42</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>23:37</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>23:28</var> EDT Investigating - Hi community. We’re seeing indications of errors affecting users on sign up and sign in pages . We’re looking into this now and will share an update within 30 minutes.

Intermittent errors on sign up sign in pages

Sep <var data-var='date'>25</var>, <var data-var='time'>13:30</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>13:29</var> EDT Investigating - We're investigate an elevated API error rate. Thanks for your patience!

API Error Rate

Sep <var data-var='date'>16</var>, <var data-var='time'>17:19</var> EDT Resolved - The validation of the fix has completed. Bitly Pages are fully operational again. Sep <var data-var='date'>16</var>, <var data-var='time'>17:13</var> EDT Monitoring - A fix has been identified and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>16:51</var> EDT Investigating - Hi community. We are aware of a service outage specifically impacting our Link In Bio product and are currently investigating a fix.

Problems with Link-In-Bio

Sep <var data-var='date'> 4</var>, <var data-var='time'>16:02</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:46</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:42</var> EDT Identified - We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

Aug <var data-var='date'>14</var>, <var data-var='time'>11:49</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>11:34</var> EDT Monitoring - We have implemented a fix for the issue that was affecting our Website, API, and Pages and we are seeing full recovery. We will continue monitoring and report back with any updates. Aug <var data-var='date'>14</var>, <var data-var='time'>11:10</var> EDT Investigating - Hi community. We’re currently investigating issues impacting our website and API. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!

Major Service Outage - Website, API and Pages

Jul <var data-var='date'>31</var>, <var data-var='time'>16:43</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>16:31</var> EDT Update - Our 3rd party billing provider has implemented a fix and we are starting to see recovery in performance. We will continue to monitor the situation to ensure that the issues are resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>16:30</var> EDT Monitoring - Our billing provider has implemented a fix and we are seeing signs of recovery in billing related actions (upgrading to paid plans, retrieving billing information, etc). Jul <var data-var='date'>31</var>, <var data-var='time'>15:59</var> EDT Update - Our 3rd party billing provider outage is ongoing and we are monitoring their updates closely. Billing related actions continue to be affected; we will share any updates as we know more. Jul <var data-var='date'>31</var>, <var data-var='time'>15:05</var> EDT Identified - We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more! Jul <var data-var='date'>31</var>, <var data-var='time'>14:54</var> EDT Investigating - We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more!

Jul <var data-var='date'>25</var>, <var data-var='time'>18:34</var> EDT Resolved - This incident has been resolved. Functionality of the website and API has been restored. Jul <var data-var='date'>25</var>, <var data-var='time'>18:18</var> EDT Identified - We have identified an issue preventing our website from loading which is also causing errors on our API. We have identified the problem and are implementing a fix.

Website and API Outage

Jul <var data-var='date'> 9</var>, <var data-var='time'>14:16</var> EDT Resolved - This incident has been resolved - all billing/payment related functionality should be restored. Jul <var data-var='date'> 9</var>, <var data-var='time'>13:49</var> EDT Monitoring - The third party has implemented a fix and we are observing recovery on our end for our billing related actions. We will continue to monitor the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>13:11</var> EDT Identified - We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are monitoring the situation closely and will share an update as soon as we know more!

Intermittent Issues with Billing Related Actions

Jun <var data-var='date'>30</var>, <var data-var='time'>13:20</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>13:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>13:09</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>13:06</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>13:03</var> EDT Investigating - Hi community. We’re seeing early indications errors with serving Bitly Pages, API requests, and loading the Bitly website. We’re looking into this now and will share an update within 30 minutes.

Is Bitly down?

Bitly status is UP

Lastest published events

Major Service Outage - Bitly.com Website Unavailable

Partial Outage Impacting Pricing and Packaging

Intermittent Provider Issues

Bitly Services, Components and Regions

Recent Bitly events

Major Service Outage - Bitly.com Website Unavailable

Partial Outage Impacting Pricing and Packaging

Intermittent Provider Issues

Sporadic Login Issues with Support Portal

Provider outage affecting email sends

Provider outage affecting email sends