Aug <var data-var='date'>21</var>, <var data-var='time'>07:11</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>05:46</var> PDT Update - We are continuing to process confirmations for older withdrawal transactions that were impacted by the issue. Confirmations for older transactions have now been successfully processed for SOL, TRX, XRP, SUI, NEAR, and DOT. We are continuing remediation for the remaining affected chains. Aug <var data-var='date'>21</var>, <var data-var='time'>04:58</var> PDT Update - We have identified the issue affecting transaction confirmations for previously submitted withdrawals across account-based chains and are actively working to resolve it. New withdrawal transactions are processing and confirming normally. Aug <var data-var='date'>21</var>, <var data-var='time'>04:07</var> PDT Investigating - We are currently investigating this issue.

Delay in processing Transactions affecting multiple coins

Aug <var data-var='date'>18</var>, <var data-var='time'>22:58</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>22:39</var> PDT Identified - We have identified the issue and are currently working on a fix. Aug <var data-var='date'>18</var>, <var data-var='time'>20:43</var> PDT Investigating - We are currently investigating this issue.

Aug <var data-var='date'>17</var>, <var data-var='time'>10:49</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>09:08</var> PDT Investigating - We are currently investigating this issue.

Issues affecting Report Generation

Aug <var data-var='date'>10</var>, <var data-var='time'>12:45</var> PDT Resolved - The change causing this issue has been reverted, and new whitelist addresses are no longer affected. We are currently identifying whitelist entries impacted during the affected period and working to correct them. Aug <var data-var='date'>10</var>, <var data-var='time'>12:32</var> PDT Identified - We are investigating an issue affecting custodial wallet whitelist entries created after approximately 1:48 AM PT today (08/10). Affected entries may not function as expected when initiating transactions. We have identified the cause and are reverting the related change to prevent new whitelist entries from being affected. We are also working to automatically correct impacted entries created during this period. We will provide an update as remediation progresses.

Custodial Wallet Whitelist Issue

Aug <var data-var='date'> 6</var>, <var data-var='time'>12:37</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:38</var> PDT Identified - The issue has been identified and a fix is being implemented.

Delay in Processing SUI transactions

Aug <var data-var='date'> 6</var>, <var data-var='time'>12:34</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>07:15</var> PDT Scheduled - BitGo Singapore is undergoing scheduled trading maintenance as part of our ongoing efforts to enhance our systems on Thursday, August 6th, 2026 beginning at 3:00pm ET / 3:00am SGT (next day) and lasting up to 1 hour. All trading services, via API and our platform (app.bitgo.com), will be paused. Open orders will also be paused and resume trading once maintenance is completed. You will not be able to submit new orders. Trading services will automatically resume following the maintenance window.

Scheduled Trading Maintenance - BitGo Singapore only

Jul <var data-var='date'>29</var>, <var data-var='time'>16:26</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>08:51</var> PDT Identified - We have identified the cause of delays affecting ZEC (Zcash) transactions for Go Accounts. Client using Go Accounts may experience longer-than-normal processing times for ZEC transactions while we work to implement a fix. Our engineering team is actively working to resolve the issue and restore normal transaction processing. We will continue to provide updates as progress is made.

Delay in Processing Go Account - ZEC Transactions

Jul <var data-var='date'>22</var>, <var data-var='time'>17:51</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>16:47</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>16:33</var> PDT Investigating - We are currently investigating an issue affecting the Persona identity verification (liveness check) flow. Some users may experience the liveness verification opening in a small, scrollable window. After scanning the QR code and completing the verification on their mobile device, the process may take significantly longer than expected to complete or appear to hang. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Issues Affecting Persona Liveness Verification Flow

Jul <var data-var='date'>16</var>, <var data-var='time'>21:14</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>20:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>18:20</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>18:19</var> PDT Investigating - GCP (Google Cloud Provider) outage and trading is down in MENA, Europe, and BitGo Trust. We are currently investigating.

Issues with accessing trade platform

Jul <var data-var='date'>15</var>, <var data-var='time'>11:39</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>14:28</var> PDT Scheduled - On Wednesday, July 15, 14:00 UTC we will be performing scheduled maintenance on our internal Zcash (ZEC) infrastructure. During the maintenance window, temporary service disruptions are possible. If you have any questions, please contact support@bitgo.com.

Zcash (ZEC) maintenance

Jul <var data-var='date'>13</var>, <var data-var='time'>06:58</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>05:58</var> PDT Investigating - We are currently investigating this issue.

Delay in processing TON transactions

Jul <var data-var='date'> 2</var>, <var data-var='time'>03:27</var> PDT Resolved - Investigating — 10:27 AM UTC We are investigating reports of delays in transaction confirmation processing. Some deposits and withdrawals may take longer than usual to appear as confirmed. Identified — 11:54 AM UTC We have identified the cause of the delay and are actively mitigating. Transactions continue to be processed, though confirmations may lag for some networks. Resolved — 1:06 PM UTC This incident has been resolved. Confirmation processing has returned to normal levels. Any transactions delayed during this window have since confirmed.

Delays in transaction confirmation processing

Jul <var data-var='date'> 1</var>, <var data-var='time'>10:52</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:46</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:46</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:24</var> PDT Update - We are currently investigating this issue. It is affecting all chains, where the transaction confirmations are delayed on BitGo. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:55</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:50</var> PDT Investigating - We are currently investigating this issue.

Delay in processing transactions

Jun <var data-var='date'>30</var>, <var data-var='time'>21:02</var> PDT Resolved - We experienced a network degradation between 1:30am and 3:30am UTC, which impacted some client requests during that window. Jun <var data-var='date'>30</var>, <var data-var='time'>20:28</var> PDT Update - We are investigating why there is an elevated failure rate for transaction signing Jun <var data-var='date'>30</var>, <var data-var='time'>20:19</var> PDT Investigating - We are currently investigating this issue.

Elevated error rate during transaction signing for multiple coins

Jun <var data-var='date'>24</var>, <var data-var='time'>02:57</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>02:21</var> PDT Investigating - We are currently investigating this issue.

Delay in processing TRON transactions

Jun <var data-var='date'>22</var>, <var data-var='time'>10:21</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>07:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>07:05</var> PDT Investigating - We are currently investigating this issue.

Delay in processing ETH rewards

Jun <var data-var='date'>19</var>, <var data-var='time'>04:42</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>03:02</var> PDT Investigating - Please switch back to the Classic UI for trade-related functionalities. You can do so by clicking on your Profile icon and selecting Switch to Classic View.

Trades not available in new UI

Jun <var data-var='date'>16</var>, <var data-var='time'>03:30</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>02:07</var> PDT Update - We are currently investigating an ongoing incident. As a precautionary measure to ensure platform stability, trading and operations for the Base symbols and specific active products listed below have been temporarily disabled arbeth: ARB eth:SKY baseeth:USD.C xlm:USDC eth:WLF! eth:USDG eth: USD1 eth:PLUME Jun <var data-var='date'>16</var>, <var data-var='time'>02:06</var> PDT Identified - Please note that the below trade pairs are disabled arbeth: ARB eth:SKY baseeth:USD.C xlm:USDC eth:WLF! eth:USDG eth: USD1 eth:PLUME Jun <var data-var='date'>16</var>, <var data-var='time'>01:28</var> PDT Investigating - We are currently investigating this issue.

ARB trades failing to process on e-Trading

Jun <var data-var='date'>11</var>, <var data-var='time'>12:34</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>15:34</var> PDT Scheduled - BitGo is undergoing scheduled trading maintenance as part of our ongoing efforts to enhance our systems on Thursday, June 11th, 2026 beginning at 12pm PT/ 3pm ET and lasting up to 1 hour. All trading services, via API and our platform (app.bitgo.com), will be paused. Open orders will also be paused and resume trading once maintenance is completed. You will not be able to submit new orders. Trading services will automatically resume following the maintenance window.

Scheduled Trading Maintenance for BitGo

Jun <var data-var='date'>11</var>, <var data-var='time'>01:59</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>01:35</var> PDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 9</var>, <var data-var='time'>02:54</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>02:23</var> PDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 5</var>, <var data-var='time'>08:22</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>07:05</var> PDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 5</var>, <var data-var='time'>02:39</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>01:17</var> PDT Update - Withdrawals for Canton tokens are currently affected. Digital Asset (canton network) team is actively investigating and working on a resolution. Jun <var data-var='date'> 5</var>, <var data-var='time'>00:44</var> PDT Investigating - Withdrawals for Canton tokens are currently affected. Canton foundation is actively investigating and working on a resolution.

Issue processing Canton Tokens Withdrawals

Jun <var data-var='date'> 3</var>, <var data-var='time'>17:17</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:43</var> PDT Update - We are continuing to monitor the status of this upgrade. Please find more information here about this change here: https://x.com/ZcashFoundation/status/2062127221418991847 Jun <var data-var='date'> 3</var>, <var data-var='time'>12:37</var> PDT Identified - The issue has been identified and a fix is being implemented.

Signing failures for ZEC due to emergency network upgrade

Jun <var data-var='date'> 1</var>, <var data-var='time'>07:27</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>06:30</var> PDT Investigating - We are currently investigating this issue.

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Lastest published events

Delay in processing Transactions affecting multiple coins

Delay in processing Transactions affecting multiple coins

Issues affecting Report Generation

BitGo Services, Components and Regions

Recent BitGo events

Delay in processing Transactions affecting multiple coins

Delay in processing Transactions affecting multiple coins

Issues affecting Report Generation

Custodial Wallet Whitelist Issue

Delay in Processing SUI transactions

Scheduled Trading Maintenance - BitGo Singapore only