THIS IS A SCHEDULED EVENT Aug <var data-var='date'>30</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> UTC Aug <var data-var='date'>17</var>, <var data-var='time'>08:24</var> UTC Scheduled - Bitbucket Cloud will conduct database maintenance on Sunday August 30, 2026 00:00 UTC to 02:00 UTC. During the maintenance window, all custom merge checks functionality, including configuring and running custom merge checks, will be intermittently unavailable. Pull requests with custom merge checks configured to run may be blocked from merging during maintenance. We encourage all of our users to plan their operations around this window.

Bitbucket Cloud - Database Maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>15:38</var> UTC Resolved - On July 31, 2026, affected Bitbucket Cloud users for some customers may have experienced failures loading the site and impacts to associated pipelines. The issue has now been resolved, and the service is operating normally for all affected customers. Jul <var data-var='date'>31</var>, <var data-var='time'>14:28</var> UTC Update - A fix has been implemented and services are operating normally for all affected customers. We are continuing to monitor to confirm stability. We will provide a further update within 60 minutes. Jul <var data-var='date'>31</var>, <var data-var='time'>13:09</var> UTC Monitoring - Some customers experienced intermittent errors when accessing Bitbucket Cloud, including failures loading the site and associated impacts to Pipelines. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

BitBucket Site fails to Load

Jun <var data-var='date'>13</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>18:40</var> UTC Scheduled - Bitbucket Cloud will perform database maintenance on Saturday, June 13, 2026 from 17:00 to 19:00 UTC. The maintenance will require downtime for all Bitbucket Cloud services including the Bitbucket website, Git operations via SSH and HTTPS, API requests, and Bitbucket Pipelines for the duration of this time (two hours). We encourage all of our users to plan their operations around this window.

Jun <var data-var='date'>12</var>, <var data-var='time'>00:14</var> UTC Resolved - On June 11, 2026, Bitbucket users may have experienced performance degradation affecting Bitbucket OAuth login. The issue has now been resolved, and the service is operating normally for all affected customers. Jun <var data-var='date'>11</var>, <var data-var='time'>23:58</var> UTC Monitoring - The performance degradation of Bitbucket has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability. Jun <var data-var='date'>11</var>, <var data-var='time'>23:21</var> UTC Identified - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience OAuth login issues in Bitbucket. We will continue to share additional updates here as more information is available. Jun <var data-var='date'>11</var>, <var data-var='time'>22:48</var> UTC Investigating - We are actively investigating reports of performance degradation affecting Bitbucket OAuth login. We will share updates here as more information is available.

Degraded performance of Bitbucket

May <var data-var='date'>14</var>, <var data-var='time'>06:48</var> UTC Resolved - All products and services impacted by this incident should now be fully recovered, and this incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>06:41</var> UTC Update - We are approaching full system recovery at this time, and are performing final confirmations that services are restored. May <var data-var='date'>14</var>, <var data-var='time'>06:40</var> UTC Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed. May <var data-var='date'>14</var>, <var data-var='time'>05:43</var> UTC Monitoring - Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place. May <var data-var='date'>14</var>, <var data-var='time'>05:34</var> UTC Update - Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue. May <var data-var='date'>14</var>, <var data-var='time'>05:24</var> UTC Update - It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:11</var> UTC Identified - Further confirmations of impacted products have now been added to the incident. Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:03</var> UTC Investigating - We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Users experiencing issues accessing multiple Atlassian products

May <var data-var='date'> 8</var>, <var data-var='time'>19:45</var> UTC Resolved - On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers. May <var data-var='date'> 8</var>, <var data-var='time'>11:12</var> UTC Update - Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team. We apologise for the disruption and thank you for your patience. May <var data-var='date'> 8</var>, <var data-var='time'>08:03</var> UTC Update - We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour. May <var data-var='date'> 8</var>, <var data-var='time'>05:53</var> UTC Monitoring - The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>02:15</var> UTC Identified - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>01:31</var> UTC Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

Multiple Atlassian services are experiencing issues

Apr <var data-var='date'>16</var>, <var data-var='time'>20:44</var> UTC Resolved - On April 16 at 8:00PM UTC Bitbucket Pipelines users may have experienced performance degradation running new pipelines. The issue has now been resolved, and the service is operating normally for all affected customers. Apr <var data-var='date'>16</var>, <var data-var='time'>20:44</var> UTC Update - We are investigating cases of degraded performance for Atlassian Bitbucket Pipelines customers. We mitigated an issue preventing new pipelines from starting, and have scaled up services are processing a backlog. Customers should see recovery shortly. Apr <var data-var='date'>16</var>, <var data-var='time'>20:23</var> UTC Monitoring - We are investigating cases of degraded performance for Atlassian Bitbucket Pipelines customers. We mitigated an issue preventing new pipelines from starting, and have scaled up services are processing a backlog. Customers should see recovery shortly.

Bitbucket Pipelines degraded performance

Apr <var data-var='date'>13</var>, <var data-var='time'>10:17</var> UTC Resolved - On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed. Apr <var data-var='date'>13</var>, <var data-var='time'>08:33</var> UTC Update - Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status. Apr <var data-var='date'>13</var>, <var data-var='time'>07:29</var> UTC Monitoring - Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact. Our team is investigating with urgency, and we will provide an update within 1 hour.

Users experiencing issues with login across Atlassian products

Apr <var data-var='date'>10</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>01:06</var> UTC Scheduled - On Friday 10 April 2026 from 00:30 to 01:30 UTC, Bitbucket Connect will under go a planned database maintenance. During this time, new installations of Connect apps might fail. Existing installations are not affected.

Bitbucket Connect app maintenance

Mar <var data-var='date'>12</var>, <var data-var='time'>12:33</var> UTC Resolved - We have successfully mitigated the incident, and the affected service is now fully operational. Our teams have verified that normal functionality has been restored and the service is performing as expected. Mar <var data-var='date'>12</var>, <var data-var='time'>12:05</var> UTC Update - Our engineers continue to work actively to identify the root cause. Meanwhile, the affected service is now stable and the error rate has decreased. We will share more details within the next hour, or sooner if more information becomes available. Mar <var data-var='date'>12</var>, <var data-var='time'>10:52</var> UTC Update - Our engineers are actively working to resolve the Bitbucket Cloud disruption. No new updates at this moment. We will share more details within the next hour or as soon as we more information is available. Mar <var data-var='date'>12</var>, <var data-var='time'>09:40</var> UTC Update - We are actively investigating reports of a service disruption affecting Bitbucket Cloud. We'll share updates here within the next hour or as more information is available. Mar <var data-var='date'>12</var>, <var data-var='time'>08:48</var> UTC Investigating - We are actively investigating a service disruption impacting Bitbucket for some customers. We'll share updates here as more information is available.

Degraded performance of Bitbucket cloud

Mar <var data-var='date'> 6</var>, <var data-var='time'>05:11</var> UTC Resolved - On 06 March 2026 UTC, Bitbucket experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. Mar <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> UTC Update - Our team has now put mitigations in place across the majority of Bitbucket services and all are now actively recovering except for Pipelines, which is still being actively investigated. We are continuing to monitor these services and we will provide further update within 1 hour or when services have fully recovered. Mar <var data-var='date'> 6</var>, <var data-var='time'>04:04</var> UTC Update - As restoration activities continue, we are now starting to see services recover for customers for Bitbucket Web and for Git HTTPS. We are continuing to work on mitigation across all remaining Bitbucket services. Our next update will be provided within one hour or if full recovery is seen prior to that time. Mar <var data-var='date'> 6</var>, <var data-var='time'>03:10</var> UTC Identified - We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users will experience Bitbucket being unavailable. We'll continue to share additional updates here as more information is available, with our next update to be posted within 1 hour. Mar <var data-var='date'> 6</var>, <var data-var='time'>02:44</var> UTC Investigating - We are actively investigating a service disruption impacting Bitbucket for some customers. We'll share updates here as more information is available.

Disrupted Bitbucket availability

Feb <var data-var='date'>21</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> UTC Scheduled - Bitbucket Cloud will conduct database maintenance on Saturday February 21, 2026 16:00 UTC to 22:00 UTC. The maintenance will require up to 30 minutes of downtime at the beginning of the maintenance window, affecting all Bitbucket Cloud services.  During the remainder of the maintenance window, users might experience intermittent degradation.

Jan <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC Resolved - On January 28, 2026, affected Bitbucket Cloud users in eu-west-1 may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers. Jan <var data-var='date'>28</var>, <var data-var='time'>16:49</var> UTC Monitoring - We received reports of a partial service disruption affecting Bitbucket in eu-west-1 for some customers. We have identified the cause of the issue and our teams have applied mitigations and we are seeing signs of recovery. We'll continue to monitor closely to confirm stability.

Disrupted Bitbucket availability in eu-west-1

Jan <var data-var='date'> 7</var>, <var data-var='time'>18:53</var> UTC Resolved - On Wednesday, January 7, 2026, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. Jan <var data-var='date'> 7</var>, <var data-var='time'>17:49</var> UTC Monitoring - The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability. Jan <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> UTC Update - We are actively investigating reports of a service disruption affecting Bitbucket Cloud. We'll share updates here within the next hour or as more information is available. Jan <var data-var='date'> 7</var>, <var data-var='time'>16:23</var> UTC Investigating - We are actively investigating reports of a partial service disruption affecting Bitbucket Cloud for some customers. We'll share updates here within the next hour or as more information is available.

Unable to reach bitbucket site

Jan <var data-var='date'> 7</var>, <var data-var='time'>06:40</var> UTC Resolved - We have successfully mitigated the incident and the affected service is now fully operational. Our teams have verified that normal functionality has been restored. Thank you for your patience and understanding while we worked to resolve this issue. Jan <var data-var='date'> 7</var>, <var data-var='time'>06:05</var> UTC Identified - Users of Bitbucket Cloud currently face difficulties when trying to invite new users to their workspaces. This issue is resulting in a '400 Client Error: Bad Request' message, which stems from a recent change in the invitation flow. The team is actively working on a resolution and is deploying a hotfix. We will provide an update within the next hour.

Bitbucket workspace invitations failing for all users

Dec <var data-var='date'>27</var>, <var data-var='time'>05:20</var> UTC Resolved - We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas. Thank you for your patience and understanding while we worked to resolve this issue. Dec <var data-var='date'>27</var>, <var data-var='time'>04:42</var> UTC Monitoring - We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make additional progress.

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

Nov <var data-var='date'>11</var>, <var data-var='time'>21:10</var> UTC Resolved - On November 11th, 2025, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. We are committed to transparency and will publish our public post mortem on our Statuspage once this investigation is complete. We expect to publish this within the next 30 days. Nov <var data-var='date'>11</var>, <var data-var='time'>19:35</var> UTC Monitoring - The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability. Nov <var data-var='date'>11</var>, <var data-var='time'>19:01</var> UTC Update - Our teams are continuing to address a service disruption affecting Bitbucket Cloud. We are now seeing signs of recovery, however, affected users may experience intermittent performance degradation. We'll share additional updates here in 60 minutes, or sooner as as more information is available. Nov <var data-var='date'>11</var>, <var data-var='time'>17:55</var> UTC Update - We are continuing to investigate a service disruption affecting Bitbucket Cloud. We'll share updates in 60 minutes, or sooner as things progress. Nov <var data-var='date'>11</var>, <var data-var='time'>16:59</var> UTC Investigating - We are actively investigating reports of performance degradation affecting Bitbucket Cloud and git services. We'll share updates here as more information is available.

Bitbucket availability degraded

Nov <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>21</var>, <var data-var='time'>20:53</var> UTC Scheduled - Bitbucket will be performing required maintenance on our database infrastructure for 4 hours on Saturday November 1st starting at 15:00 UTC. The maintenance will impact Pull Request functionality on the Bitbucket website and API. Pull Requests may not be editable during portions of the maintenance, the Pull Request activity feed may fail, and performance degradation on PR-related features is possible throughout the maintenance window. We encourage all of our users to plan their operations around this maintenance window.

Oct <var data-var='date'>21</var>, <var data-var='time'>05:24</var> UTC Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>03:24</var> UTC Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>01:07</var> UTC Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>00:03</var> UTC Update - Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour. Oct <var data-var='date'>20</var>, <var data-var='time'>22:58</var> UTC Update - Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support. Oct <var data-var='date'>20</var>, <var data-var='time'>21:26</var> UTC Update - Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>18:38</var> UTC Monitoring - There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Oct <var data-var='date'>20</var>, <var data-var='time'>17:43</var> UTC Update - We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>16:36</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>16:35</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>15:21</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>14:02</var> UTC Update - We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:56</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC Update - Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>11:07</var> UTC Update - We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> UTC Identified - We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:25</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:23</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Update - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour. Oct <var data-var='date'>20</var>, <var data-var='time'>07:56</var> UTC Investigating - We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

Atlassian Cloud Services impacted

Sep <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC Resolved - Between 03:30 UTC to 03:50 UTC, we experienced delyas in running pipelines for Atlassian Bitbucket. The issue has been resolved and the service is operating normally. Sep <var data-var='date'>16</var>, <var data-var='time'>04:19</var> UTC Monitoring - We have identified the root cause of the Pipelines delays and have mitigated the problem. We are now monitoring closely. Sep <var data-var='date'>16</var>, <var data-var='time'>04:13</var> UTC Identified - We continue to work on resolving the delayed Pipelines for Atlassian Bitbucket. We have identified the root cause and expect recovery shortly. Sep <var data-var='date'>16</var>, <var data-var='time'>04:00</var> UTC Investigating - We are investigating cases of degraded performance for Atlassian Bitbucket Cloud Pipelines customers. We will provide more details within the next hour. We have mitigated the impact on self-hosted runners but cloud users are continuing to see delays on pipelines starting.

Delays in running Bitbucket Pipelines

Aug <var data-var='date'>27</var>, <var data-var='time'>15:25</var> UTC Resolved - issue resloved pipeline is completed. Aug <var data-var='date'>26</var>, <var data-var='time'>15:07</var> UTC Update - Core daily job run id : scheduled__2025-08-24T04:00:00+00:00 has been running for over 30 hrs and all the downstream jobs have failed core daily Aug 25th run has not started yet. Aug <var data-var='date'>26</var>, <var data-var='time'>15:06</var> UTC Investigating - We are currently investigating this issue.

Core-daily Pipeline is delayed for 25th Aug run

Aug <var data-var='date'>20</var>, <var data-var='time'>15:16</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>13:24</var> UTC Monitoring - A root cause has been identified and a mitigation has been implemented; we're monitoring the situation. Aug <var data-var='date'>20</var>, <var data-var='time'>07:30</var> UTC Investigating - - Bitbucket Cloud is investigating an incident affecting Git clone reliability. - The team is investigating the root cause and will update as soon as possible.

Git operations are slow/timing out.

Aug <var data-var='date'>19</var>, <var data-var='time'>15:22</var> UTC Resolved - Bitbucket Cloud is fully recovered. Aug <var data-var='date'>19</var>, <var data-var='time'>14:41</var> UTC Monitoring - Website functionality has recovered and we are monitoring to ensure no further regressions Aug <var data-var='date'>19</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently investigating the issue further.

Bitbucket Cloud experiencing degraded performance and partial outage

Aug <var data-var='date'> 5</var>, <var data-var='time'>15:03</var> UTC Resolved - Today, between 13:55 and 14:35 UTC, we experienced a degradation on Bitbucket cloud, which impacted access to the website. This issue has been resolved, and services are now operating normally for all affected customers. We will monitor it closely to ensure stability

Bitbucket cloud degradation

Aug <var data-var='date'> 1</var>, <var data-var='time'>09:22</var> UTC Resolved - Between 08:00UTC to 09:00UTC, we experienced degraded performance with push and clone operations for Atlassian Bitbucket. The issue has been resolved and the service is operating normally. Aug <var data-var='date'> 1</var>, <var data-var='time'>08:16</var> UTC Investigating - We are investigating reports of intermittent errors for some Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.

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Bitbucket status is UP

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BitBucket Site fails to Load

Bitbucket Cloud - Database Maintenance

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BitBucket Site fails to Load

Bitbucket Cloud - Database Maintenance

Degraded performance of Bitbucket

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