Aug <var data-var='date'>26</var>, <var data-var='time'>10:28</var> EDT Update - Over the past several days, we have continued to monitor the platform closely and implement additional improvements. Overall system health has significantly improved. As part of our ongoing remediation efforts, we will be deploying a new version of Konekt tonight that includes additional fixes and optimizations designed to further strengthen platform stability and performance. Based on the positive results we have observed, we are planning to re-enable NPC to Konekt migrations tomorrow morning. To ensure a controlled rollout and maintain platform stability, migrations will initially be re-enabled at a reduced capacity while we continue to monitor system performance and validate the effectiveness of the recent changes. We will provide another update tomorrow morning with more information on the deployment outcome and the status of NPC migrations. Thank you for your patience as we continue to work toward a complete and permanent resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>14:38</var> EDT Monitoring - The mitigations implemented over the past several days have resulted in improved overall platform health, and we are seeing better system stability across the environment. Our teams are now focused on implementing more permanent fixes to address the underlying issue. While conditions have improved, we continue to closely monitor platform health and validate the effectiveness of these changes as our investigation remains ongoing. As a precautionary measure, we have again temporarily disabled all migrations from NPC to Konekt. Migrations will remain suspended until the permanent fixes have been implemented and validated to ensure long-term stability. We will continue to provide updates as progress is made and additional information becomes available. Aug <var data-var='date'>19</var>, <var data-var='time'>10:51</var> EDT Investigating - The mitigations and fixes implemented yesterday have improved overall platform stability and helped reduce the impact of the issue. However, they have not fully resolved the underlying problem. We are once again observing periods of degraded performance and continue to actively investigate the root cause. Our engineering teams remain engaged, monitoring system health, analyzing telemetry, and implementing additional mitigations as needed. Aug <var data-var='date'>18</var>, <var data-var='time'>16:19</var> EDT Update - We believe we have identified a likely cause of the degraded performance and have begun implementing a series of mitigations. In addition, we have significantly increased platform resources, which has led to noticeable improvements in overall system stability and performance. At this time, we are continuing to monitor the environment closely while validating our findings. Although the implemented changes appear to be having a positive impact, the investigation remains ongoing as we work to confirm the root cause and ensure a long-term resolution. Aug <var data-var='date'>18</var>, <var data-var='time'>12:23</var> EDT Update - We have been experiencing degraded performance since approximately 9:00 AM EST and continue to investigate the underlying cause. Our engineering teams are actively analyzing system behavior and reviewing available telemetry to identify the core issue. Aug <var data-var='date'>17</var>, <var data-var='time'>14:59</var> EDT Monitoring - Service performance has recovered and the platform is currently operating normally. We will continue to monitor system health closely. Aug <var data-var='date'>17</var>, <var data-var='time'>12:27</var> EDT Investigating - We are currently investigating a new issue causing degraded service performance. Users may experience increased latency and intermittent disruptions while our teams work to identify the root cause. As a precautionary measure, NPC migrations remain temporarily disabled. This mitigation continues to help maintain platform stability while we investigate the underlying cause of the performance degradation. Aug <var data-var='date'>17</var>, <var data-var='time'>12:17</var> EDT Monitoring - Service performance has recovered following the temporary disablement of NPC migrations, and the platform is currently operating normally. We will continue to monitor system health closely. Aug <var data-var='date'>17</var>, <var data-var='time'>11:46</var> EDT Investigating - We are currently experiencing partially degraded performance affecting services hosted in our US datacenter. Users may encounter increased latency, slower response times, or intermittent service disruptions. As a precautionary measure and to maintain platform stability during remediation efforts, all NPC migrations have been temporarily disabled. Our engineering teams are actively investigating and working to restore full service performance as quickly as possible.

Partial Service Degradation - US Datacenter

Jul <var data-var='date'> 6</var>, <var data-var='time'>10:01</var> EDT Resolved - The Procore API issues impacting synchronization between Procore and Newforma Konekt have been resolved. We will continue to monitor the integration, but all services are currently operating as expected. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:26</var> EDT Monitoring - We are currently experiencing issues with synchronization of RFIs and Submittals between Procore and Newforma Konekt due to an ongoing service disruption affecting Procore. Users may experience delays or failures when syncing RFIs and Submittals between the two platforms. Our team is monitoring the situation and will restore normal operations as soon as Procore's services return to normal. For additional information, please refer to the Procore Status Page.

Procore Connector Sync Disruption

Jun <var data-var='date'>22</var>, <var data-var='time'>09:00</var> EDT Resolved - Partial outage of the Newforma Konekt website and API. This could cause the project list page not to load, or a 500 error when trying to enter a project.

Website and API issues

Oct <var data-var='date'>29</var>, <var data-var='time'>20:33</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>18:07</var> EDT Monitoring - Microsoft has applied a fix but their services have not fully recovered yet. You could see intermittent failures when loading pages while the services have fully recovered. Oct <var data-var='date'>29</var>, <var data-var='time'>14:27</var> EDT Identified - A Microsoft CDN outage is preventing some of our web pages to load correctly, and also affecting our Outlook add-in. Microsoft has identified the issue and is currently redeploying a fixed version. Oct <var data-var='date'>29</var>, <var data-var='time'>12:25</var> EDT Investigating - Microsoft Azure is currently experiencing a downtime, as a result some web pages don't load in Newforma Konekt. We are monitoring the situation and will update the status once we get more information.

Website pages not loading, caused by Azure issue

Oct <var data-var='date'>21</var>, <var data-var='time'>06:20</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>15:33</var> EDT Identified - The issue has been identified and a fix is currently being worked on. Oct <var data-var='date'>20</var>, <var data-var='time'>15:30</var> EDT Investigating - An issue currently affects some functionalities in submittals, RFIs and contract change management activity centers. Some action buttons may not display or take slower than usual to show.

Intermittent issues with submittals, RFIs and change management

Oct <var data-var='date'> 9</var>, <var data-var='time'>10:14</var> EDT Resolved - The issue has been resolved by Microsoft, European hubs should be fully accessible. You might experience slightly slower load times while the Microsoft services are fully recovering. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:47</var> EDT Identified - The issue is due to a problem with Microsoft Azure infrastructure. Microsoft is actively working on a resolution. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:45</var> EDT Investigating - There can be intermittent issues when loading pages (page not loading or slow to load) such as the project list in a European hub.

Intermittent issues in European hubs

Feb <var data-var='date'>14</var>, <var data-var='time'>12:15</var> EST Resolved - The issue has now been fully resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>14:59</var> EST Monitoring - We implemented a temporary fix to allow log in and sign up. We are working on a more permanent fix. Feb <var data-var='date'>13</var>, <var data-var='time'>14:32</var> EST Identified - An issue prevents logging in to Newforma Konekt with a username and password. We have identified the cause and are working on a fix. Users logging in with their Microsoft accounts are not affected.

Username/password login issues

Jan <var data-var='date'>15</var>, <var data-var='time'>18:51</var> EST Resolved - The issue has been resolved by Microsoft, 3D model publishing and IFC upload is operational again in all regions. Jan <var data-var='date'>15</var>, <var data-var='time'>11:20</var> EST Identified - The issue has been identified and Microsoft is working on a fix for this issue. Jan <var data-var='date'>15</var>, <var data-var='time'>11:19</var> EST Investigating - A Microsoft issue with the Batch service affects our 3D model publishing from the Revit and Navisworks addins and IFC upload from the website viewer, for hubs in the Canada region.

Problem affecting 3D model publishing and IFC upload in Canada

Jan <var data-var='date'>10</var>, <var data-var='time'>18:43</var> EST Resolved - Microsoft has resolved the issue affecting their US datacenter, all services are now operational. Jan <var data-var='date'>10</var>, <var data-var='time'>10:25</var> EST Identified - Hubs in the US region are currently affected by a Microsoft outage. The following activity centers might be temporarily slow or unaccessible: - File Management - Document Control - Share Center

Service disruption in US region

Apr <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> EDT Resolved - Between 21:21 UTC and 22:00 UTC on 1 Apr 2021, Azure DNS experienced a service availability issue. BIM Track was directly hit by this downtime. Once the issue was resolved on Azure side, BIM Track users could again access the services.

Azure DNS issues

Oct <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> EDT Resolved - Starting at 5:00 PM EST, the API was not responding to requests. Issue was due to a change in DNS configuration that prevented clients to resolve the API URL api.bimtrackapp.co The incident lasted around 30 minutes and monitoring determined that the issue was completely resolved by 5:30 PM EST.

API Downtime, DNS Issue

Mar <var data-var='date'>21</var>, <var data-var='time'>22:34</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>21</var>, <var data-var='time'>22:33</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>14</var>, <var data-var='time'>08:26</var> EDT Monitoring - Starting march 12nd, a subset of customers may have received multiple "Deadline approaching" emails. The cause was identified as a server restarting while doing a specific job because of memory exhaustion. During that time, customer may also have suffered of degraded performance when using the Autodesk or Trimble addins. Engineers have halted that specific job and actively monitoring the server. "Deadline approaching" may not have been received for issues due on march 15th and march 14th. We are sorry for the inconvenience

Multiple "Deadline approaching" emails sent & Addins degraded performance

Jan <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EST Resolved - This outage was a false alert. Due to infrastructure change, part of the availability test was monitoring a non-existing service. The issue was resolved by removing the erroneous availability test step. The issue began at 10:30 EST on Jan. 17th and was resolved by 11:30 EST.

Backend Service Unavailable

Nov <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> EDT Resolved - After an update to a library, some customers notified us that after uploading a version of an IFC file, their 3D environment became misaligned.  After investigation, this was caused by an update to a system component, which caused the newly updated file to become the "reference" file for further uploads. This affected the display of all files that were previously uploaded.  A bug fix was issued and all the files that were uploaded were re-analyzed.

3D Model upload causes an offset of other 3D Models

Oct <var data-var='date'>26</var>, <var data-var='time'>11:31</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>26</var>, <var data-var='time'>11:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>26</var>, <var data-var='time'>11:09</var> EDT Scheduled - We are performing an update on our systems. We will be back up in a few minutes. Thank you for your patience.

Is BIM Track down?

BIM Track status is UP

Lastest published events

Partial Service Degradation - US Datacenter

Procore Connector Sync Disruption

Website and API issues

BIM Track Services, Components and Regions

Recent BIM Track events

Partial Service Degradation - US Datacenter

Procore Connector Sync Disruption

Website and API issues

Website pages not loading, caused by Azure issue

Intermittent issues with submittals, RFIs and change management

Intermittent issues in European hubs