Feb <var data-var='date'>16</var>, <var data-var='time'>13:36</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>11:18</var> UTC Monitoring - The system was rolled back to a previous state and we are monitoring the resultsFeb <var data-var='date'>16</var>, <var data-var='time'>10:58</var> UTC Investigating - We are currently investigating an issue related to our checkout widget preventing customers to check out with Billie

Checkout widget not properly loading

Feb <var data-var='date'>12</var>, <var data-var='time'>13:46</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>11:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>09:37</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>12</var>, <var data-var='time'>08:47</var> UTC Investigating - We are currently investigating this issue.

Order placement via merchant dashboard is failing

Feb <var data-var='date'> 9</var>, <var data-var='time'>08:30</var> UTC Resolved - We noticed higher decline rates on authorizations than usual. The root cause was identified and the underlying responsible service was rolled back to a previous working state

Higher decline rates than usual

Jan <var data-var='date'>29</var>, <var data-var='time'>17:15</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>29</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>18:23</var> UTC Update - We will be undergoing scheduled maintenance during this time.Jan <var data-var='date'>19</var>, <var data-var='time'>16:13</var> UTC Scheduled - Planned maintenance on the main database requiring a brief reboot. Services may experience short connectivity interruptions. Expected duration: less than 15 minutes.

Scheduled Maintenance

Oct <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> UTC Resolved - Incident resolved at 12:32Oct <var data-var='date'> 9</var>, <var data-var='time'>14:29</var> UTC Monitoring - At 12:32 a fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 9</var>, <var data-var='time'>14:29</var> UTC Identified - We identified an issue that affects the authorization process for a subset of first-time buyers in cases where no billing address details are received during the authorization request at 11:52.

Issues with authorizing a subset of first-time buyers

Oct <var data-var='date'> 2</var>, <var data-var='time'>19:26</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>17:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 2</var>, <var data-var='time'>16:18</var> UTC Identified - We identified an Issue that affects authorizations for the German, Austrian and Finnish market which leads to a small subset of these authorizations not being captured. The team is implementing a fix.

Issues with capturing a small subset of authorizations

Nov <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>21</var>, <var data-var='time'>09:16</var> UTC Scheduled - From 01.11.2024, 22:00 CET - 02.11.2024, 02:00 CET, Billie will be performing planned, essential maintenance tasks to ensure the continued stability and security of our systems. During this time our services do not work as usual. While we strive to minimize disruptions, some operations may fail and require manual retrying. Thank you for your understanding and patience during this process.

Upcoming Maintenance on November 1st, 2024

Aug <var data-var='date'>26</var>, <var data-var='time'>20:58</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>26</var>, <var data-var='time'>13:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>26</var>, <var data-var='time'>12:58</var> UTC Update - We mitigated the issue to get the order creation and checkout flows working again. However, while we wait for the third-party provider, the merchant dashboard will still be affected.Aug <var data-var='date'>26</var>, <var data-var='time'>12:39</var> UTC Update - We identified the issue with one of our third-party providers, and we are following up with them.Aug <var data-var='date'>26</var>, <var data-var='time'>12:01</var> UTC Identified - We identified an issue with our internal systems affecting the checkout experience - an fix is currently under investigation

Partial Checkout issues

Apr <var data-var='date'>30</var>, <var data-var='time'>13:32</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'>30</var>, <var data-var='time'>12:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>30</var>, <var data-var='time'>12:46</var> UTC Update - We are continuing to work on a fix for this issue.Apr <var data-var='date'>30</var>, <var data-var='time'>12:34</var> UTC Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'>30</var>, <var data-var='time'>12:27</var> UTC Investigating - We are currently investigating issues with all billie domains returning 404

billie.io not reachable

Feb <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>21</var>, <var data-var='time'>21:38</var> UTC Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>21</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>08:05</var> UTC Scheduled - We will be performing essential maintenance tasks to ensure the continued stability and security of our systems. While we strive to minimize disruptions, some operations may fail and require manual retrying. Thank you for your understanding and patience during this process.

Mandatory database upgrade

Feb <var data-var='date'>13</var>, <var data-var='time'>08:30</var> UTC Resolved - An unplanned restart of our primary database cluster occurred as part of the preparations for the forthcoming maintenance window.

Database disruption on production systems

May <var data-var='date'> 5</var>, <var data-var='time'>15:30</var> UTC Resolved - This incident has been resolved.May <var data-var='date'> 5</var>, <var data-var='time'>12:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'> 5</var>, <var data-var='time'>12:25</var> UTC Update - We are continuing to work on a fix for this issue.May <var data-var='date'> 5</var>, <var data-var='time'>12:19</var> UTC Identified - The issue has been identified and a fix is being implemented.May <var data-var='date'> 5</var>, <var data-var='time'>11:48</var> UTC Investigating - We are currently investigating this issue.

Major outage of BNPL product

Mar <var data-var='date'> 4</var>, <var data-var='time'>23:30</var> UTC Resolved - Affected apps Billie website Buyer portal Merchant dashboard Widget checkout config The impact is availability was down to 50%

Is Billie down?

Billie status is UP

Lastest published events

Checkout widget not properly loading

Order placement via merchant dashboard is failing

Higher decline rates than usual

Billie Services, Components and Regions

Recent Billie events

Checkout widget not properly loading

Order placement via merchant dashboard is failing

Higher decline rates than usual

Scheduled Maintenance

Issues with authorizing a subset of first-time buyers

Issues with capturing a small subset of authorizations

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Is Billie down?

Billie status is UP

Lastest published events

Checkout widget not properly loading

Order placement via merchant dashboard is failing

Higher decline rates than usual

Billie Services, Components and Regions

Recent Billie events

Checkout widget not properly loading

Order placement via merchant dashboard is failing

Higher decline rates than usual

Scheduled Maintenance

Issues with authorizing a subset of first-time buyers

Issues with capturing a small subset of authorizations

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!