Aug <var data-var='date'>11</var>, <var data-var='time'>16:58</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>16:25</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>11</var>, <var data-var='time'>16:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>16:22</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>11</var>, <var data-var='time'>16:18</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>16:18</var> UTC Investigating - We are currently investigating this issue.

Incidents Not Appearing in Incident Feed

Aug <var data-var='date'> 8</var>, <var data-var='time'>11:35</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:33</var> UTC Update - It is estimated that full mitigation of the delay will take approximately 4 hours to clear. We will continue to monitor and resolve this incident once the delay is fully cleared. Thank you for your continued patience. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:17</var> UTC Update - Our clusters are slowly returning to standard performance. We are continuing to monitor. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>12:42</var> UTC Update - Our third party provider have confirmed making some progress on a fix from their end. We will continue to share updates as more details become available. Apologies again for any inconvenience that this may be causing. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:47</var> UTC Update - We are continuing to work with our third party vendor on a fix for this issue. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:34</var> UTC Update - Our third party provider is actively engaged and working on a fix. We do not currently have an expected time for resolve, however, further updates will be shared as more details become available. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:40</var> UTC Identified - We are engaged with our third-party provider to resolve this issue. Additional updates will be shared as more details become available. We apologize for any inconvenience that this may be causing. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:59</var> UTC Investigating - Our teams are currently investigating delayed Unified Analytics data with UDC downstream impact, affecting incidents which are digested for IP analysis.

Unified Analytics and UDC Downstream Delays

Aug <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>13:44</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance. <big>Start Time: August 02, 2026 08:00 UTC</big> <big>End Time: August 02, 2026 10:00 UTC</big> Duration: 2 hours <big>What's Happening?</big> During this maintenance window, we'll be deploying an additional DNS caching layer to our production cluster in the US-West region to improve DNS resolution speed and reduce load on our internal DNS system. Component(s) undergoing maintenance: • Cluster DNS layer <big>What's the Impact?</big> We do not anticipate any impact to end users. This is an additive change, and no downtime is expected. In rare cases, brief, momentary DNS resolution delays may occur on individual nodes during rollout. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please

BigPanda Maintenance: Domain Name System upgrade- prod-us-west-1

Jul <var data-var='date'>29</var>, <var data-var='time'>07:08</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>06:57</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: July 29, 2026 03:00 UTC</big> <big>End Time: July 29, 2026 07:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During this maintenance window, BigPanda will be rolling out Biggy Version 3, bringing the latest enhancements and improvements to Biggy services. Component(s) undergoing maintenance: • Biggy <big>What's the Impact?</big> • We've taken precautionary steps to minimize service impact during this maintenance, however, please expect approximately 15 minutes of Biggy service unavailability while Version 3 is rolled out. Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Biggy Version 3 Rollout

Jul <var data-var='date'>22</var>, <var data-var='time'>15:49</var> UTC Resolved - The incident has been resolved. Systems are functioning nominally. Jul <var data-var='date'>22</var>, <var data-var='time'>15:23</var> UTC Monitoring - A fix has been implemented and we are monitoring. All events sent have been queued and are processing now. Jul <var data-var='date'>22</var>, <var data-var='time'>15:17</var> UTC Investigating - There is a current issue with OIM processing. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

BigPanda OIM Processing Errors (US)

Jul <var data-var='date'>20</var>, <var data-var='time'>15:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>12:30</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: July 20, 2026 12:30 UTC</big> <big>End Time: July 20, 2026 15:30 UTC</big> Duration: 3 hours <big>What's Happening?</big> During this maintenance window, we'll be upgrading our caching infrastructure in our production environments to a newer, currently supported version. Component(s) undergoing maintenance: • BigPanda Cloud Infrastructure <big>What's the Impact?</big> We anticipate a latency of up to 20 minutes as services reconnect. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. Users may need to clear their browser cache and refresh the BigPanda Console. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Caching Infrastructure Upgrade

Jul <var data-var='date'>16</var>, <var data-var='time'>02:35</var> UTC Resolved - Our team has resolved the incident, and all services have returned to normal operation. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io. Jul <var data-var='date'>15</var>, <var data-var='time'>17:43</var> UTC Update - The team continues to monitor the services as the data backlog is processed. We anticipate everything to be resolved within an hour. Jul <var data-var='date'>15</var>, <var data-var='time'>16:20</var> UTC Monitoring - The team has identified the issue and applied a fix to the service affecting the incident search. They are monitoring to ensure everything is working as expected. Jul <var data-var='date'>15</var>, <var data-var='time'>15:18</var> UTC Identified - Engineering is actively investigating. Leading theory points to a backend infrastructure issue tied to a recent update; a fix is being validated now. Thank you for your patience, and we apologize for the inconvenience. Jul <var data-var='date'>15</var>, <var data-var='time'>14:41</var> UTC Investigating - This is a notice that we are aware of an issue affecting the Incident Search functionality in the BigPanda Console. Our R&D team is engaged and is investigating this issue with Priority. We will provide an update once we know more. Thank you for your patience, and apologies for the inconvenience.

Big Panda Console Incident Search misbehaving- Prod Us-West-1

Jul <var data-var='date'>12</var>, <var data-var='time'>18:09</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>12</var>, <var data-var='time'>17:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>12</var>, <var data-var='time'>15:08</var> UTC Investigating - Some users may be experiencing issues with updating Incident Tags via API/manually. Our teams are engaged and investigating. We will share updates here as soon as possible.

Issues updating Incident Tags

Jul <var data-var='date'>12</var>, <var data-var='time'>13:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>15:20</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: July 12 2026 06:30 UTC</big> <big>End Time: July 12, 2026 16:30 UTC</big> Duration: 10 hours <big>What's Happening?</big> During this maintenance window, we will be upgrading the underlying operating system on servers supporting our production environment, in line with our cloud provider's standard lifecycle updates. Services will be restarted in a rolling fashion to move onto the updated infrastructure. No extended downtime is expected, though brief interruptions to individual services may occur during the transition. Component(s) undergoing maintenance: • API • Pipeline • Incident Sharing • BigPanda Console <big>What's the Impact?</big> We anticipate up to 20 minutes of latency as services reconfigure. Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. Users may need to clear their browser cache and refresh the BigPanda Console. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

BigPanda Maintenance: Migrate EKS worker nodes to AL2023 — prod-us-west-1

Jul <var data-var='date'>12</var>, <var data-var='time'>11:42</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>17:00</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance. <big>Start Time: July 12, 2026 07:00 UTC</big> <big>End Time: July 12, 2026 09:00 UTC</big> Duration: 2 hours <big>What's Happening?</big> During this maintenance window, we'll be upgrading how user roles and permissions are managed under the hood — moving to a more reliable and scalable database backend. Role and permission data has already been migrated ahead of this window; we're simply switching each organization over to read from the new system. Component(s) undergoing maintenance: • RBAC <big>What's the Impact?</big> We do not anticipate any impact to end users. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Enable RBAC

Jul <var data-var='date'>12</var>, <var data-var='time'>11:42</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>02:05</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: July 12 2026 08:00 UTC</big> <big>End Time: July 12, 2026 12:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During this maintenance window, BigPanda will be reorganizing internal server groupings in our prod-us-west-1 environment to improve infrastructure efficiency. As part of this work, some background services will restart to move onto the updated server groups. Component(s) undergoing maintenance: • API • Pipeline • Notifications • Incident Sharing <big>What's the Impact?</big> No downtime is expected. You may notice brief delays or momentary reconnects as individual services restart during the window. Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Infrastructure Node Pool Reconfiguration — prod-us-west-1

Jul <var data-var='date'> 7</var>, <var data-var='time'>14:31</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>14:31</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>14:28</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>14:27</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>14:26</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>12:03</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: July 07, 2026 12:30 UTC</big> <big>End Time: July 07, 2026 15:30 UTC</big> Duration: 3 hours <big>What's Happening?</big> During this maintenance window, we'll be upgrading our caching infrastructure in our US production environment to a newer, currently supported version. Component(s) undergoing maintenance: - Data Consumption <big>What's the Impact?</big> We do not anticipate any downtime. Customers may experience brief, momentary reconnections as the underlying infrastructure fails over during the rolling upgrade. There is a small possibility of a short delay (up to ~20 minutes) in core pipeline processing while systems reconnect. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Jul <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>19:58</var> UTC Update - We will be undergoing scheduled maintenance during the new scheduled timeframe Jun <var data-var='date'>24</var>, <var data-var='time'>19:57</var> UTC Update - Update - This maintenance window has been rescheduled to a new timeframe: <big>Start Time: July 05, 2026 07:00 UTC</big> <big>End Time: July 05, 2026 09:00 UTC</big> Duration: 2 hours Previously scheduled: <big>Start Time: June 28, 2026 12:00 UTC</big> <big>End Time: June 28, 2026 14:00 UTC</big> Duration: 2 hours Jun <var data-var='date'>23</var>, <var data-var='time'>18:20</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance. <big>Start Time: July 05, 2026 07:00 UTC</big> <big>End Time: July 05, 2026 09:00 UTC</big> Duration: 2 hours <big>What's Happening?</big> During this maintenance window, we'll be upgrading how user roles and permissions are managed under the hood — moving to a more reliable and scalable database backend. For clarification, this Phase 1 maintenance will be enabling RBAC for internal, POV, and showcase BigPanda instances only. Role and permission data have already been migrated ahead of this window; we're simply switching each organization over to read from the new system. Component(s) undergoing maintenance: • RBAC <big>What's the Impact?</big> We do not anticipate any impact to end users. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Enable RBAC Phase 1

Jun <var data-var='date'>24</var>, <var data-var='time'>13:05</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>12:46</var> UTC Update - SSO logins at https://app.biggy.io/login is currently redirecting users to a staging url. Other login methods are unaffected. Our teams are engaged and a fix is being deployed. Jun <var data-var='date'>24</var>, <var data-var='time'>12:38</var> UTC Identified - The issue has been identified and a fix is being implemented.

Biggy Login

Jun <var data-var='date'>24</var>, <var data-var='time'>07:38</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>20:56</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda: Biggy platform. <big>Start Time: June 24, 2026 03:00 UTC</big> <big>End Time: June 24 2026 07:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During this maintenance window, BigPanda will be migrating Biggy (IA and IP) traffic to a new AWS production environment. As part of this process, gateway services will be restarted in a controlled, staged rollout. This migration has been previously validated in lower environments. Component(s) undergoing maintenance: • Biggy <big>What's the Impact?</big> We do not anticipate any impact to end users; all data stores are replicated. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Migrate biggy.io

Jun <var data-var='date'> 7</var>, <var data-var='time'>14:49</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>00:04</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: June 7, 2026 12:00 UTC</big> <big>End Time: June 7, 2026 15:00 UTC</big> Duration: 3 hours <big>What's Happening?</big> During this maintenance window, BigPanda will be rotating API credentials used by our AI gateway services across all environments. As part of this process, the gateway services will be restarted in a controlled, staged rollout. Component(s) undergoing maintenance: • BigPanda AI Gateway • BigPanda Cloud Infrastructure <big>What's the Impact?</big> We do not anticipate any impact to end users; The current credentials remain active until each environment is fully migrated and verified, ensuring continuity throughout the process. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform - including data ingest and processing, Incident Sharing, and Analytics - will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. Users may need to clear their browser cache and refresh the BigPanda Console. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: AI Gateway & Cloud Infra

Jun <var data-var='date'> 3</var>, <var data-var='time'>15:47</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:37</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:25</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:40</var> UTC Investigating - Some users may be experiencing issues with BigPanda APIs. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

API Service Disruption

Apr <var data-var='date'>30</var>, <var data-var='time'>22:16</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>21:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>20:40</var> UTC Investigating - Greetings, Users may currently experience sluggish load times while navigating through pages in the Biggy Web Application UI. Our R&D team is actively engaged and is investigating the issue.

Biggy Web Application UI - Degraded Performance

Apr <var data-var='date'>26</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>19</var>, <var data-var='time'>09:07</var> UTC Scheduled - The maintenance has been rescheduled for next week. Apologies for the inconvenience. <big>Start Time: April 26, 2026 07:00 UTC</big> <big>End Time: April 26, 2026 10:00 UTC</big> Duration: 3 hours Apr <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>01:11</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: April 19, 2026 07:00 UTC</big> <big>End Time: April 19, 2026 10:00 UTC</big> Duration: 3 hours <big>What's Happening?</big> During this maintenance, we will be upgrading our Mongo cluster to Geo cluster. Component(s) undergoing maintenance: • Pipeline <big>What's the Impact?</big> We expect a minor impact on the BigPanda platform, and users may experience up to 30 minutes of total latency during the maintenance window as services are restarted and brought back online. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression testing. We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Upgrading Mongo to Geo Cluster

Apr <var data-var='date'> 8</var>, <var data-var='time'>11:32</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:01</var> UTC Identified - Some users may be intermittently experiencing UI issues at this time due to a deployment. Our teams have identified the cause and have rolled back the change. We are now monitoring the results.

Intermittent UI Latency

Mar <var data-var='date'>29</var>, <var data-var='time'>12:57</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>19:19</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 29, 2026 09:00 UTC </big> <big>End Time: March 29, 2026 13:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During the upcoming maintenance window, we will migrate a subset of non-production environments to an updated version of the Alert Enrichment service. <big>What's the Impact?</big> The window is scheduled as a precaution in case any migrated Non-Production environments experience latency while the services synchronize. If any issues occur, the migration script will be cancelled. No rollback procedure is required. We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Alert Enrichment Service Update (Non-Production)

Mar <var data-var='date'>24</var>, <var data-var='time'>19:34</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>19:14</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>24</var>, <var data-var='time'>19:12</var> UTC Monitoring - A fix has been deployed by our third-party vendor, and we are actively monitoring our Biggy services, with a focus on the Call Transcriptions service. We will provide the next update in 30 minutes. Mar <var data-var='date'>24</var>, <var data-var='time'>16:23</var> UTC Investigating - Due to an issue with a third-party vendor, customers might experience issues with Call Transcriptions. We are checking with our vendor and will update this page with more information.

Biggy Call Transcription experiencing issues

Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>15:04</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 24, 2026 08:00 UTC </big> <big>End Time: March 24, 2026 12:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During the upcoming maintenance window, we will be optimizing the platform by removing unused resources <big>What's the Impact?</big> This maintenance window is precautionary, with monitoring in place during the cleanup of unused system resources. We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Platform Maintenance - Cleanup of unused Resources

Mar <var data-var='date'>22</var>, <var data-var='time'>22:21</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>21:14</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>22</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>20:15</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 22, 2026 18:00 UTC </big> <big>End Time: March 22, 2026 22:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During the upcoming maintenance window, we will upgrade underlying AWS infrastructure components as part of routine platform maintenance. In the unlikely event of any issues, rollback procedures are in place to revert the changes. <big>What's the Impact?</big> This maintenance involves updates to several AWS underlying infrastructure components that support our platform. As part of the process, a small number of internal system services may be refreshed. In the unlikely event that any issues arise during the services refresh, the updated services may take longer than usual to start. Our team will be actively monitoring the process and will immediately address any issues to ensure platform stability. We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

AWS Infrastructure Upgrade: Prod-US-West-1

Mar <var data-var='date'>22</var>, <var data-var='time'>10:53</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>09:51</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>07:40</var> UTC Update - This Maintenance is postponed and will take place March 22, 2026 08:00 UTC . Thank you for your collaboration and understanding. Mar <var data-var='date'>13</var>, <var data-var='time'>12:35</var> UTC Update - This Maintenance is postponed and will take place March 22, 2026 08:00 UTC . Thank you for your collaboration and understanding. Mar <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 22, 2026 08:00 UTC </big> <big>End Time: March 22, 2026 11:00 UTC</big> Duration: 3 hours <big>What's Happening?</big> During the upcoming maintenance window, we will upgrade our database clusters to a multi-region deployment model for region US-WEST-1, in coordination with the previous maintenance windows. These two clusters support different parts of the platform: one manages core application data, and the other supports system-level services. Strengthening both ensures greater overall platform resilience and improved protection against regional outages. This is a backend infrastructure improvement, and no customer impact is expected. The activity will be carried out in a controlled manner with continuous health monitoring throughout the entire process. As part of the change, applications will be restarted in a coordinated manner to pick up the updated connection and begin utilizing the full set of database nodes. Restarts will be handled carefully to maintain service stability. This procedure has already been completed in multiple environments, making it a well-tested and low-risk operation. The rollout will be performed step by step, with validation at each stage before proceeding. In the unlikely event of any unforeseen issues, rollback procedures are in place, and the environment can be promptly restored to its previous state. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Is BigPanda down?

BigPanda status is UP

Lastest published events

Incidents Not Appearing in Incident Feed

Unified Analytics and UDC Downstream Delays

BigPanda Maintenance: Domain Name System upgrade- prod-us-west-1

BigPanda Services, Components and Regions

Recent BigPanda events

Incidents Not Appearing in Incident Feed

Unified Analytics and UDC Downstream Delays

BigPanda Maintenance: Domain Name System upgrade- prod-us-west-1

BigPanda Maintenance: Biggy Version 3 Rollout

BigPanda OIM Processing Errors (US)

BigPanda Maintenance: Caching Infrastructure Upgrade