Apr <var data-var='date'> 8</var>, <var data-var='time'>11:32</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>11:01</var> UTC Identified - Some users may be intermittently experiencing UI issues at this time due to a deployment. Our teams have identified the cause and have rolled back the change. We are now monitoring the results.

Intermittent UI Latency

Mar <var data-var='date'>29</var>, <var data-var='time'>12:57</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>19:19</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 29, 2026 09:00 UTC </big> <big>End Time: March 29, 2026 13:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During the upcoming maintenance window, we will migrate a subset of non-production environments to an updated version of the Alert Enrichment service. <big>What's the Impact?</big> The window is scheduled as a precaution in case any migrated Non-Production environments experience latency while the services synchronize. If any issues occur, the migration script will be cancelled. No rollback procedure is required. We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Maintenance: Alert Enrichment Service Update (Non-Production)

Mar <var data-var='date'>24</var>, <var data-var='time'>19:34</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>24</var>, <var data-var='time'>19:14</var> UTC Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>24</var>, <var data-var='time'>19:12</var> UTC Monitoring - A fix has been deployed by our third-party vendor, and we are actively monitoring our Biggy services, with a focus on the Call Transcriptions service. We will provide the next update in 30 minutes.Mar <var data-var='date'>24</var>, <var data-var='time'>16:23</var> UTC Investigating - Due to an issue with a third-party vendor, customers might experience issues with Call Transcriptions. We are checking with our vendor and will update this page with more information.

Biggy Call Transcription experiencing issues

Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>20</var>, <var data-var='time'>15:04</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 24, 2026 08:00 UTC </big> <big>End Time: March 24, 2026 12:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During the upcoming maintenance window, we will be optimizing the platform by removing unused resources <big>What's the Impact?</big> This maintenance window is precautionary, with monitoring in place during the cleanup of unused system resources. We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Platform Maintenance - Cleanup of unused Resources

Mar <var data-var='date'>22</var>, <var data-var='time'>22:21</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>21:14</var> UTC Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>22</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>15</var>, <var data-var='time'>20:15</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 22, 2026 18:00 UTC </big> <big>End Time: March 22, 2026 22:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During the upcoming maintenance window, we will upgrade underlying AWS infrastructure components as part of routine platform maintenance. In the unlikely event of any issues, rollback procedures are in place to revert the changes. <big>What's the Impact?</big> This maintenance involves updates to several AWS underlying infrastructure components that support our platform. As part of the process, a small number of internal system services may be refreshed. In the unlikely event that any issues arise during the services refresh, the updated services may take longer than usual to start. Our team will be actively monitoring the process and will immediately address any issues to ensure platform stability. We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

AWS Infrastructure Upgrade: Prod-US-West-1

Mar <var data-var='date'>22</var>, <var data-var='time'>10:53</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>09:51</var> UTC Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>15</var>, <var data-var='time'>07:40</var> UTC Update - This Maintenance is postponed and will take place March 22, 2026 08:00 UTC . Thank you for your collaboration and understanding.Mar <var data-var='date'>13</var>, <var data-var='time'>12:35</var> UTC Update - This Maintenance is postponed and will take place March 22, 2026 08:00 UTC . Thank you for your collaboration and understanding.Mar <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: March 22, 2026 08:00 UTC </big> <big>End Time: March 22, 2026 11:00 UTC</big> Duration: 3 hours <big>What's Happening?</big> During the upcoming maintenance window, we will upgrade our database clusters to a multi-region deployment model for region US-WEST-1, in coordination with the previous maintenance windows. These two clusters support different parts of the platform: one manages core application data, and the other supports system-level services. Strengthening both ensures greater overall platform resilience and improved protection against regional outages. This is a backend infrastructure improvement, and no customer impact is expected. The activity will be carried out in a controlled manner with continuous health monitoring throughout the entire process. As part of the change, applications will be restarted in a coordinated manner to pick up the updated connection and begin utilizing the full set of database nodes. Restarts will be handled carefully to maintain service stability. This procedure has already been completed in multiple environments, making it a well-tested and low-risk operation. The rollout will be performed step by step, with validation at each stage before proceeding. In the unlikely event of any unforeseen issues, rollback procedures are in place, and the environment can be promptly restored to its previous state. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

prod-us-west-1: Migrate Platform Databases to Multi-Region Clusters

Feb <var data-var='date'>22</var>, <var data-var='time'>21:44</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>21:36</var> UTC Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>22</var>, <var data-var='time'>21:35</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>22</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>16</var>, <var data-var='time'>16:03</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: February 22, 2026 21:00 UTC </big> <big>End Time: February 22, 2026 23:00 UTC</big> Duration: 2 hours <big>What's Happening?</big> During the upcoming maintenance window, we will upgrade the TypeScript client package used by our Notification and Outbound-State services. This update moves us to a more robust, scalable, and actively maintained solution, strengthening long-term reliability and performance. This is a backend improvement and no customer impact is expected. The rollout will be carefully managed with continuous system health monitoring throughout the process. If any unforeseen issues arise, rollback procedures are in place and the change will be promptly reverted. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Upgrading Notification and Outbound State services client

Feb <var data-var='date'>22</var>, <var data-var='time'>15:09</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>17</var>, <var data-var='time'>15:41</var> UTC Update - Update: <big>What's the Impact?</big> Some lag may occur for some services after restart. Possible user impact may include intermittent lag of up to 15 minutes. Restarts will be actioned in small service batches each time, and executed environment-by-environment. For sensitive services, restarts will be done one service at a time per environment.Feb <var data-var='date'>16</var>, <var data-var='time'>15:43</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: February 22, 2026 09:00 UTC </big> <big>End Time: February 22, 2026 13:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> During the upcoming maintenance window, BigPanda will perform routine maintenance on Datadog APM across it's services. This effort includes auditing and updating APM configurations to ensure it is enabled only where required and properly configured where in use. Although this is a minor configuration update, it requires restarting the affected services. For that reason, we are executing the work during the scheduled maintenance window to minimize any potential impact. The changes have already been tested across all environments and are not expected to impact service performance or customers; however, anticipated user impact may include a possible intermittent lag of up to 15 minutes. <big>Rollout Plan:</big> Changes will be deployed in small service batches. Execution will proceed one environment at a time. For sensitive or critical services, updates will be performed one service at a time per environment to further reduce risk. Should any unforeseen issues arise, rollback procedures are defined per resource type. If a change affects stability, the specific resource will be immediately reverted to its original configuration to restore health, followed by a deeper review before proceeding. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Updating Datadog Application Performance Monitoring

Feb <var data-var='date'> 9</var>, <var data-var='time'>18:23</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>17:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 9</var>, <var data-var='time'>17:44</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'> 9</var>, <var data-var='time'>17:16</var> UTC Update - The team are currently working to stabilise the service.Feb <var data-var='date'> 9</var>, <var data-var='time'>16:46</var> UTC Update - We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes as more details become available. We apologize for any inconvenience that this may be causing.Feb <var data-var='date'> 9</var>, <var data-var='time'>16:06</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'> 9</var>, <var data-var='time'>15:37</var> UTC Investigating - We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause

Latency in Alert Enrichment services

Jan <var data-var='date'>25</var>, <var data-var='time'>17:35</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>25</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>15</var>, <var data-var='time'>18:33</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: January 25th, 2025 09:00 UTC </big> <big>End Time: January 25th, 2025 19:00 UTC</big> Duration: 10hours <big>What's Happening?</big> During this upcoming maintenance window, BigPanda will be performing routine maintenance across AWS resources. These activities include minor resource adjustments and cleanup and are expected to have minimal impact on the platform. All changes will be carefully managed with continuous system health monitoring. For each change, we performed a detailed, resource-specific analysis in advance to ensure there was no expected customer impact. Changes are executed gradually and carefully, with validation performed after each step. In addition to monitoring overall platform health, we validate each change at the resource level to ensure it does not introduce regressions or instability. The 10-hour window includes a safety buffer to allow for extended monitoring and system health validation following each change. While this maintenance window is broader than usual due to the number and variety of changes being addressed in a concentrated effort, we are approaching it with the highest level of caution. The same rigor is applied to both small and large changes, with platform stability and customer safety prioritized throughout. Should any unforeseen issues arise, rollback procedures are defined per resource type. If a change affects stability, the specific resource will be immediately reverted to its original configuration to restore health, followed by a deeper review before proceeding. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda Infrastructure Maintenance

Jan <var data-var='date'>18</var>, <var data-var='time'>13:33</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>18</var>, <var data-var='time'>12:43</var> UTC Verifying - Verification is currently underway for the maintenance items.Jan <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>11</var>, <var data-var='time'>08:33</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: January 18, 2026 08:00 UTC</big> <big>End Time: January 18, 2020 13:00 UTC</big> Duration: 5 hours <big>What's Happening?</big> We will be updating user credentials for multiple internal BigPanda services Component(s) undergoing maintenance: • Pipeline • Inbound Data • Incident Feed • Manual Shares • Auto Shares • Website • APIs <big>What's the Impact?</big> We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include: • Up to 2 processing delays of up to 5 minutes each as the changes are deployed <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Services User Credentials Update

Jan <var data-var='date'>18</var>, <var data-var='time'>13:33</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>18</var>, <var data-var='time'>12:47</var> UTC Verifying - Verification is currently underway for the maintenance items.Jan <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 7</var>, <var data-var='time'>15:37</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: January 18, 2026 10:00 UTC</big> <big>End Time: January 18, 2026 14:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> We will be deprecating all of our older pages and URLs that use our V1 designs. Component(s) undergoing maintenance: • Incident Feed • Environments • Environment Counters • Search • Manual Shares <big>What's the Impact?</big> We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include: <ANTICIPATED SYSTEM IMPACT HERE> • Some older pages and URLs will become unavailable. This shouldn't affect users unless they haven't cleared cache and cookies in a long time or if they have old URLs saved (for example, via bookmark). <big>What isn't Impacted?</big> All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance. <big>Is User Action Required?</big> Users may need to clear their browser cache and refresh the BigPanda Console. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

UI Infrastructure Update

Jan <var data-var='date'>11</var>, <var data-var='time'>08:30</var> UTC Completed - We apologize for the short notice, but this maintenance window has been postponed to the following date: <big>Start Time: January 18, 2026 08:00 UTC</big> <big>End Time: January 18, 2020 13:00 UTC</big> A new maintenance window will be opened soonJan <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>29</var>, <var data-var='time'>12:29</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: January 11, 2026 08:00 UTC</big> <big>End Time: January 11, 2020 13:00 UTC</big> Duration: 5 hours <big>What's Happening?</big> We will be updating user credentials for multiple internal BigPanda services Component(s) undergoing maintenance: • Pipeline • Inbound Data • Incident Feed • Manual Shares • Auto Shares • Website • APIs <big>What's the Impact?</big> We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include: • Up to 2 processing delays of up to 5 minutes each as the changes are deployed <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

[CANCELED] Services User Credentials Update

Jan <var data-var='date'> 8</var>, <var data-var='time'>23:08</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 8</var>, <var data-var='time'>22:20</var> UTC Scheduled - This scheduled maintenance has been cancelled and will be rescheduled for another date. Once the new date has been determined, a new maintenance notification will be posted. There was no impact to the pipeline prior to this cancelation. We apologize for any inconvenience that this may have caused. - BigPanda

[CANCELED] General pipeline maintenance

Jan <var data-var='date'> 8</var>, <var data-var='time'>22:25</var> UTC Completed - This scheduled maintenance has been cancelled and will be rescheduled for another date. Once the new date has been determined, a new maintenance notification will be posted. There was no impact to the pipeline prior to this cancelation. We apologize for any inconvenience that this may have caused. - BigPandaJan <var data-var='date'> 7</var>, <var data-var='time'>15:31</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: January 11, 2026 12:00 UTC</big> <big>End Time: January 11, 2026 16:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> We will be doing general maintenance to our pipeline services. Component(s) undergoing maintenance: • Pipeline • Inbound Data • Incident Feed • Environments • Environment Counters • Auto Shares <big>What's the Impact?</big> We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include: <ANTICIPATED SYSTEM IMPACT HERE> • Up to three processing delays of up to 15 minutes each as the maintenance is being performed <big>Is User Action Required?</big> <CHOOSE ONE OR MAKE YOUR OWN:> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

General pipeline maintenance

Dec <var data-var='date'>14</var>, <var data-var='time'>13:03</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>14</var>, <var data-var='time'>12:12</var> UTC Verifying - Verification is currently underway for the maintenance items.Dec <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>21:32</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: December 14th, 2025 12:00 PM UTC </big> <big>End Time: December 14th, 2025 3:00 PM UTC</big> Duration: 3 hours <big>What's Happening?</big> BigPanda will be updating our Transport Layer Security (TLS) configurations. We will be enforcing a minimum TLS version of 1.2 across bigp.io to enhance overall product security. Please note that bigpanda.io already requires TLS 1.2+. We have confirmed that none of our customers are using older TLS versions, and this update is part of our ongoing efforts to strengthen platform security and maintain exceptional service delivery. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

bigp.io TLS Encryption upgrade (1.2)

Nov <var data-var='date'>30</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>30</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>21</var>, <var data-var='time'>15:55</var> UTC Update - This event is cancelled and will be rescheduled for a future date.Nov <var data-var='date'>20</var>, <var data-var='time'>23:12</var> UTC Update - This Maintenance is postponed until after the holidays. A new updated date will be provided shortly. Thank you for your patience and understanding.Nov <var data-var='date'>20</var>, <var data-var='time'>19:44</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: November 30th, 2025 12:00 PM UTC </big> <big>End Time: November 30th, 2025 3:00 PM UTC</big> Duration: 3 hours <big>What's Happening?</big> BigPanda will be updating our Transport Layer Security (TLS). We will be enforcing a minimum TLS version of 1.2 across bigp.io to enhance overall product security. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

(Cancelled) bigp.io TLS Encryption upgrade (1.2)

Nov <var data-var='date'>18</var>, <var data-var='time'>13:28</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>13:13</var> UTC Update - We are continuing to monitor the situation with the Cloudflare outage. https://www.cloudflarestatus.com/Nov <var data-var='date'>18</var>, <var data-var='time'>12:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>18</var>, <var data-var='time'>12:32</var> UTC Identified - We've identified the issue and applied a fix. Flushing DNS should allow users to log in to the BigPanda UI.Nov <var data-var='date'>18</var>, <var data-var='time'>12:05</var> UTC Update - Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable, and data consumption is affected. We are investigating this issue.Nov <var data-var='date'>18</var>, <var data-var='time'>11:58</var> UTC Investigating - Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable. We are investigating this issue.

CloudFlare Outage Affecting Services

Nov <var data-var='date'> 9</var>, <var data-var='time'>20:45</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: November 9th, 2025 7:30 PM UTC </big> <big>End Time: November 9th, 2025 9:30 PM UTC</big> Duration: 2 hours <big>What's Happening?</big> BigPanda will be updating our Cloudflare security configuration by switching the OWASP Ruleset from Log to Block mode. This change moves us from monitoring to actively blocking high-risk web traffic, in line with OWASP’s globally recognized security standards. <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>Is User Action Required?</big> No user action is required. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

BigPanda - Cloudflare Security Update

Nov <var data-var='date'> 9</var>, <var data-var='time'>15:26</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>14:17</var> UTC Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>26</var>, <var data-var='time'>11:54</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: November 09, 2025 10:00 UTC</big> <big>End Time: November 09, 2025 14:00 UTC</big> Duration: 4 hours <big>What's Happening?</big> We will be migrating User API keys from Mongo to RDS Component(s) undergoing maintenance: • API Keys <big>What's the Impact?</big> We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform - including data ingest and processing, Incident Sharing, and Analytics - will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to revert the migration process. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

API Keys Database Migration

Nov <var data-var='date'> 6</var>, <var data-var='time'>22:16</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'> 6</var>, <var data-var='time'>21:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 6</var>, <var data-var='time'>21:49</var> UTC Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 6</var>, <var data-var='time'>21:30</var> UTC Update - We are continuing to investigate this issue.Nov <var data-var='date'> 6</var>, <var data-var='time'>21:28</var> UTC Investigating - We are currently encountering delays in sharing incidents from BigPanda to our Outbound Sharing services. We are investigating the issue. What's impacted? • Incident Sharing We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

BigPanda -Outbound Sharing Latencies

Nov <var data-var='date'> 3</var>, <var data-var='time'>20:24</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 3</var>, <var data-var='time'>20:13</var> UTC Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 2</var>, <var data-var='time'>08:13</var> UTC Update - <big>New start time:</big> <big>Start Time: November 03, 2025 18:00 UTC</big> <big>End Time: November 03, 2025 21:00 UTC</big> Duration: 3 hours Old start time: Start Time: November 03, 2025 14:00 UTC End Time: November 03, 2025 17:00 UTCOct <var data-var='date'>30</var>, <var data-var='time'>22:16</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: November 03, 2025 14:00 UTC</big> <big>End Time: November 03, 2025 17:00 UTC</big> Duration: 3 hours <big>What's Happening?</big> During this maintenance, a pull request will be applied to migrate the Infrastructure-as-Code (IaC) state management from Terraform to OpenTofu. No service impact is expected, as the change only updates an S3 file. Component(s) undergoing maintenance: • N/a <big>What's the Impact?</big> We have successfully tested this change internally and do not expect any issues. In the unlikely event of something unexpected occurring, the change will quickly be reverted. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments. We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

IAC state Migration

Nov <var data-var='date'> 3</var>, <var data-var='time'>16:29</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 3</var>, <var data-var='time'>16:19</var> UTC Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>19</var>, <var data-var='time'>18:46</var> UTC Scheduled - Please disregard the earlier update. The maintenance will take place at the previously mentioned time: <big>Start Time: November 03, 2025 15:00 UTC</big> <big>End Time: November 03, 2025 17:00 UTC</big> Duration: 2 hours We apologize for the inconvenience.Oct <var data-var='date'>19</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>10</var>, <var data-var='time'>09:59</var> UTC Update - Update - This maintenance window has been rescheduled to a new timeframe: <big>Start Time: November 03, 2025 15:00 UTC</big> <big>End Time: November 03, 2025 17:00 UTC</big> Duration: 2 hours Previously scheduled: <big>Start Time: October 19, 2025 15:00 UTC</big> <big>End Time: October 19, 2025 17:00 UTC</big> Duration: 2 hours <big>Start Time: October 15, 2025 15:00 UTC</big> <big>End Time: October 15, 2025 17:00 UTC</big> Duration: 2 hours <big>Start Time: September 28, 2025 15:00 UTC</big> <big>End Time: September 28, 2025 17:00 UTC</big> Duration: 2 hoursSep <var data-var='date'>16</var>, <var data-var='time'>15:15</var> UTC Update - Update - This maintenance window has been rescheduled to a new timeframe: <big>Start Time: October 19, 2025 15:00 UTC</big> <big>End Time: October 19, 2025 17:00 UTC</big> Duration: 2 hours Previously scheduled: <big>Start Time: October 15, 2025 15:00 UTC</big> <big>End Time: October 15, 2025 17:00 UTC</big> Duration: 2 hours <big>Start Time: September 28, 2025 15:00 UTC</big> <big>End Time: September 28, 2025 17:00 UTC</big> Duration: 2 hoursSep <var data-var='date'>16</var>, <var data-var='time'>14:28</var> UTC Update - We will be undergoing scheduled maintenance during this time.Sep <var data-var='date'>16</var>, <var data-var='time'>14:26</var> UTC Update - Update - This maintenance window has been rescheduled to a new timeframe: <big>Start Time: October 15, 2025 15:00 UTC</big> <big>End Time: October 15, 2025 17:00 UTC</big> Duration: 2 hours Previously scheduled: <big>Start Time: September 28, 2025 15:00 UTC</big> <big>End Time: September 28, 2025 17:00 UTC</big> Duration: 2 hoursOct <var data-var='date'>15</var>, <var data-var='time'>12:31</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: October 19, 2025 15:00 UTC</big> <big>End Time: October 19, 2025 17:00 UTC</big> Duration: 2 hours <big>What's Happening?</big> During this maintenance, we will migrate OIM traffic to a new Global Accelerator. All incoming events to BigPanda will be redirected through a new internal endpoint. Component(s) undergoing maintenance: • Pipeline • Inbound Data <big>What's the Impact?</big> We have successfully tested this change internally and do not expect any issues. In the unlikely event of something unexpected occurring, events may fail to arrive. If that happens, the change will quickly be reverted. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments. In the event there is an issue identified in Production, the release can be rolled back to its current state. We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Open Integration Manager (OIM) Global Accelerator Migration

Nov <var data-var='date'> 2</var>, <var data-var='time'>10:51</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 2</var>, <var data-var='time'>10:33</var> UTC Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>27</var>, <var data-var='time'>13:15</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform. <big>Start Time: November 02, 2025 10:00 UTC</big> <big>End Time: November 02, 2025 12:00 UTC</big> Duration: 2 hours <big>What's Happening?</big> Migration of deployment management from Terraform to Argo CD for improved automation and reliability. Component(s) undergoing maintenance: • Pipeline <big>What's the Impact?</big> We expect up to one instance of up to 5-minute latency. Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance. <big>What isn't Impacted?</big> All other areas of the BigPanda platform - including data ingest, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Infrastructure Management Update

Oct <var data-var='date'>26</var>, <var data-var='time'>11:49</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>20</var>, <var data-var='time'>11:45</var> UTC Update - Due to the AWS outage, this maintenance window has been postponed. We will provide a new date in the following days.Oct <var data-var='date'>17</var>, <var data-var='time'>17:20</var> UTC Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform. <big>Start Time: October 20, 2025 17:00 UTC</big> <big>End Time: October 20, 2025 20:00 UTC</big> Duration: 3 hours <big>What's Happening?</big> During this maintenance, a pull request will be applied to migrate the Infrastructure-as-Code (IaC) state management from Terraform to OpenTofu. No service impact is expected, as the change only updates an S3 file. Component(s) undergoing maintenance: • N/a <big>What's the Impact?</big> We have successfully tested this change internally and do not expect any issues. In the unlikely event of something unexpected occurring, the change will quickly be reverted. <big>Is User Action Required?</big> No user action is required. The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments. We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Is BigPanda down?

BigPanda status is UP

Lastest published events

Intermittent UI Latency

BigPanda Maintenance: Alert Enrichment Service Update (Non-Production)

Biggy Call Transcription experiencing issues

BigPanda Services, Components and Regions

Recent BigPanda events

Intermittent UI Latency

BigPanda Maintenance: Alert Enrichment Service Update (Non-Production)

Biggy Call Transcription experiencing issues

Platform Maintenance - Cleanup of unused Resources

AWS Infrastructure Upgrade: Prod-US-West-1

prod-us-west-1: Migrate Platform Databases to Multi-Region Clusters

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Is BigPanda down?

BigPanda status is UP

Lastest published events

Intermittent UI Latency

BigPanda Maintenance: Alert Enrichment Service Update (Non-Production)

Biggy Call Transcription experiencing issues

BigPanda Services, Components and Regions

Recent BigPanda events

Intermittent UI Latency

BigPanda Maintenance: Alert Enrichment Service Update (Non-Production)

Biggy Call Transcription experiencing issues

Platform Maintenance - Cleanup of unused Resources

AWS Infrastructure Upgrade: Prod-US-West-1

prod-us-west-1: Migrate Platform Databases to Multi-Region Clusters

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!