Apr <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>09:18</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Bigleaf Cloud Connect and Alerting System Maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>10:56</var> PDT Scheduled - Bigleaf will be performing network maintenance for a subset of customers served primarily out of our Frankfurt, London and Amsterdam gateway clusters from 2:00 PM until 6:00 PM PDT on March 31st, 2026. Expected Impact: -- Customers served out of our FRA, LON, and AMS gateway clusters may experience several brief period of packet loss lasting up to 10 seconds during the window. -- Customers may see increased latency reaching Bigleaf services during the window. To verify if any impact is expected to your sites, after logging into the <a href="https://app.bigleaf.net">Bigleaf Cloud Connect dashboard</a>, follow this <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_pops=AMS%3AAMS&primary_pops=FRA%3AFRA&primary_pops=LON%3ALON">link to a filtered list of sites that will be included in this maintenance window.</a> If no sites appear in the filtered list, none of your sites will be impacted. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - [FRA, LON, AMS] Gateway Clusters

Mar <var data-var='date'>24</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>09:28</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Mar <var data-var='date'>24</var>, <var data-var='time'>03:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>13:13</var> PDT Scheduled - Bigleaf will be performing network maintenance for a subset of customers served primarily out of our Ashburn, VA gateway cluster from 3:00 AM until 3:30 AM PDT on March 24th, 2026. Expected Impact: -- Customers served out of our Ashburn, VA gateway cluster may experience several brief period of packet loss lasting up to 10 seconds during the window. -- Customers may see increased latency reaching Bigleaf services during the window. To verify if any impact is expected to your sites, after logging into the <a href="https://app.bigleaf.net">Bigleaf Cloud Connect dashboard</a>, follow this <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel1.ash.bigleaf.net%3Atunnel1.ash.bigleaf.net">link to a filtered list of sites that will be included in this maintenance window.</a> If no sites appear in the filtered list, none of your sites will be impacted. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - [ASH] Gateway Cluster

Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>15:53</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes, and a minor amount of performance chart metric gaps during this time. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Mar <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 3</var>, <var data-var='time'>17:49</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Feb <var data-var='date'>24</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>24</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>17</var>, <var data-var='time'>12:52</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Feb <var data-var='date'>20</var>, <var data-var='time'>13:30</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>11:11</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>20</var>, <var data-var='time'>11:00</var> PST Investigating - We are currently investigating network congestion issues that are impacting a subset of sites connected to our LAX gateway cluster.

Network Performance Issues - LAX

Jan <var data-var='date'>21</var>, <var data-var='time'>04:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>11:28</var> PST Scheduled - Bigleaf will perform network maintenance on a small subset of sites in the Seattle PoP. Click <a href="https://app.bigleaf.net/new/sites?column-service_plan=true&column-primary_pop=true&page=1&count=100&primary_pops=SEA2%3ASEA2">here for a list of your sites in our Seattle POP.</a> Not all sites in Seattle PoP will be impacted, to confirm if your specific site or sites will be impacted by this maintenance window, please contact our Support team. Expected impact: - Two outages of up to 10 seconds each. - Service interruption of 2 to 5 minutes during on-premises router upgrades and reboot. If you choose to do manual router upgrades before our scheduled maintenance, then your sites will not experience the 5-minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> If you're curious about the types of maintenance that we perform, <a href="http://www.bigleaf.net/sla">please check out the Maintenance section of our SLA.</a> Please let us know if you have any questions or concerns.

Routine Network Maintenace - Seattle Gateway Cluster

Jan <var data-var='date'>13</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>13</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 6</var>, <var data-var='time'>10:09</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Dec <var data-var='date'>16</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>16</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 9</var>, <var data-var='time'>09:34</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Dec <var data-var='date'> 4</var>, <var data-var='time'>15:08</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 4</var>, <var data-var='time'>11:31</var> PST Monitoring - A small subset of customers served out of our Los Angeles PoP may have experienced one minute of service interruption or missing performance metrics between 11:02am and 11:05am PST after an emergency change was made to avoid an upstream provider with congestion issues. We are continuing to monitor network performance after these changes, and all connectivity in this region should be performing as expected.

Dec <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>25</var>, <var data-var='time'>09:45</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Nov <var data-var='date'>18</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>10</var>, <var data-var='time'>09:14</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Nov <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>28</var>, <var data-var='time'>12:05</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Oct <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>14</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 7</var>, <var data-var='time'>09:25</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Oct <var data-var='date'> 2</var>, <var data-var='time'>14:57</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>13:12</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 2</var>, <var data-var='time'>12:54</var> PDT Investigating - We are currently investigating an issue with our Bigleaf Cloud Connect Dashboard where it is slow or unresponsive.

Bigleaf Cloud Connect Dashboard Slow or Unresponsive

Sep <var data-var='date'>26</var>, <var data-var='time'>13:30</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>26</var>, <var data-var='time'>11:11</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>26</var>, <var data-var='time'>10:01</var> PDT Investigating - We will be undergoing emergency maintenance in our Seattle Gateway Cluster. Expected Impact: No network connectivity impact is expected If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

Emergency Maintenance - Seattle PoP

Sep <var data-var='date'>23</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>23</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>16</var>, <var data-var='time'>11:05</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Sep <var data-var='date'>18</var>, <var data-var='time'>10:28</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>18</var>, <var data-var='time'>09:53</var> PDT Monitoring - We have taken steps to mitigate this issue and are seeing improved response times. We are continuing to monitor the situation.Sep <var data-var='date'>18</var>, <var data-var='time'>09:19</var> PDT Investigating - We are currently investigating an issue with our Bigleaf Cloud Connect Dashboard where it is slow or unresponsive. Customer and network traffic is unaffected.

Sep <var data-var='date'>12</var>, <var data-var='time'>07:30</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>12</var>, <var data-var='time'>06:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>12</var>, <var data-var='time'>05:41</var> PDT Investigating - We are currently investigating an issue with missing metrics and reporting in the Bigleaf Cloud Connect Dashboard.

Missing Site Metrics

Sep <var data-var='date'>11</var>, <var data-var='time'>14:41</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>11</var>, <var data-var='time'>13:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>11</var>, <var data-var='time'>13:07</var> PDT Investigating - We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster. Expected Impact: Customers may experience additional latency during this time, and up to three 10-second packet loss events. If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

Emergency Maintenance - Frankfurt, DE Gateway Cluster

Sep <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 5</var>, <var data-var='time'>12:41</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. Some circuit metrics may have gaps in the performance charts during this time. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Aug <var data-var='date'>26</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>26</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>19</var>, <var data-var='time'>14:46</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Aug <var data-var='date'>22</var>, <var data-var='time'>11:39</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>22</var>, <var data-var='time'>10:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>22</var>, <var data-var='time'>10:31</var> PDT Investigating - We are currently investigating slowness and intermittent responsiveness with our Bigleaf Cloud Connect Dashboard. Network connectivity is not affected.

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