Jun <var data-var='date'>18</var>, <var data-var='time'>11:46</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>10:11</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>08:00</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>07:39</var> PDT Investigating - We are currently investigating network congestion issues that are affecting a subset of customers served out of our NYC gateway cluster. Customer sites may see performance impact over some ISP circuits, causing intermittent packet loss and latency.

Network Performance Issues - NYC

Jun <var data-var='date'>18</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>12:40</var> PDT Scheduled - Bigleaf will be performing network maintenance for a subset of customers served primarily out of our various US PoP locations. Expected Impact: -- A subset of customers served out of various US gateway clusters may experience up to two brief periods of packet loss lasting 5-10 seconds during the window. Customers may also see brief periods of increased latency reaching Bigleaf services. -- To verify if any impact is expected to your sites, after logging into the <a href="https://app.bigleaf.net/">Bigleaf Cloud Connect dashboard</a>, follow this <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel10.atl.bigleaf.net%3Atunnel10.atl.bigleaf.net&primary_tes=tunnel10.dal2.bigleaf.net%3Atunnel10.dal2.bigleaf.net&primary_tes=tunnel10.lax2.bigleaf.net%3Atunnel10.lax2.bigleaf.net&primary_tes=tunnel10.sea2.bigleaf.net%3Atunnel10.sea2.bigleaf.net&primary_tes=tunnel14.nyc.bigleaf.net%3Atunnel14.nyc.bigleaf.net&primary_tes=tunnel19.sea2.bigleaf.net%3Atunnel19.sea2.bigleaf.net&primary_tes=tunnel5.atl.bigleaf.net%3Atunnel5.atl.bigleaf.net&primary_tes=tunnel5.dal2.bigleaf.net%3Atunnel5.dal2.bigleaf.net&primary_tes=tunnel5.den.bigleaf.net%3Atunnel5.den.bigleaf.net&primary_tes=tunnel5.lax2.bigleaf.net%3Atunnel5.lax2.bigleaf.net&primary_tes=tunnel5.sea2.bigleaf.net%3Atunnel5.sea2.bigleaf.net&primary_tes=tunnel5.sjc.bigleaf.net%3Atunnel5.sjc.bigleaf.net&primary_tes=tunnel6.atl.bigleaf.net%3Atunnel6.atl.bigleaf.net&primary_tes=tunnel7.atl.bigleaf.net%3Atunnel7.atl.bigleaf.net&primary_tes=tunnel8.atl.bigleaf.net%3Atunnel8.atl.bigleaf.net&primary_tes=tunnel9.atl.bigleaf.net%3Atunnel9.atl.bigleaf.net&primary_tes=tunnel6.lax2.bigleaf.net%3Atunnel6.lax2.bigleaf.net&primary_tes=tunnel7.lax2.bigleaf.net%3Atunnel7.lax2.bigleaf.net&primary_tes=tunnel8.lax2.bigleaf.net%3Atunnel8.lax2.bigleaf.net&primary_tes=tunnel9.lax2.bigleaf.net%3Atunnel9.lax2.bigleaf.net&primary_tes=tunnel6.dal2.bigleaf.net%3Atunnel6.dal2.bigleaf.net&primary_tes=tunnel7.dal2.bigleaf.net%3Atunnel7.dal2.bigleaf.net&primary_tes=tunnel8.dal2.bigleaf.net%3Atunnel8.dal2.bigleaf.net&primary_tes=tunnel9.dal2.bigleaf.net%3Atunnel9.dal2.bigleaf.net&primary_tes=tunnel6.sjc.bigleaf.net%3Atunnel6.sjc.bigleaf.net&primary_tes=tunnel6.sea2.bigleaf.net%3Atunnel6.sea2.bigleaf.net&primary_tes=tunnel7.sea2.bigleaf.net%3Atunnel7.sea2.bigleaf.net&primary_tes=tunnel8.sea2.bigleaf.net%3Atunnel8.sea2.bigleaf.net&primary_tes=tunnel9.sea2.bigleaf.net%3Atunnel9.sea2.bigleaf.net&primary_tes=tunnel6.den.bigleaf.net%3Atunnel6.den.bigleaf.net">link to a filtered list of sites that will be included in this maintenance window.</a> If no sites appear in the filtered list, none of your sites will be impacted. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: https://www.bigleaf.net/sla/. Please let us know if you have any questions or concerns.

Scheduled Maintenance - US Gateway Clusters [SEA, SJC, LAX, DEN, DAL, ATL, NYC]

Jun <var data-var='date'>16</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:24</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Bigleaf Cloud Connect and Alerting System Maintenance

Jun <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:24</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Jun <var data-var='date'> 2</var>, <var data-var='time'>21:19</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>11:31</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for most of this maintenance window. Network alerts may be delayed until the completion of this work. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance, please let us know.

May <var data-var='date'>19</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>09:21</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

May <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>12:14</var> PDT Scheduled - Bigleaf will be performing scheduled maintenance on customer devices and network infrastructure in our New York, NY gateway cluster. Expected impact: -- Service interruption of 2 to 5 minutes during on-premises router upgrades to the newest firmware and reboot. *** If you choose to do manual router upgrades to the newest firmware before our scheduled maintenance time, then your sites will not experience the 2-5 minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> -- A subset of sites will also experience several brief (5-10 second) outages. *** To verify if these brief outages are expected to impact your Bigleaf sites, after logging into the <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel11.nyc2.bigleaf.net%3Atunnel11.nyc2.bigleaf.net&primary_tes=tunnel12.nyc2.bigleaf.net%3Atunnel12.nyc2.bigleaf.net&primary_tes=tunnel13.nyc2.bigleaf.net%3Atunnel13.nyc2.bigleaf.net&primary_tes=tunnel14.nyc2.bigleaf.net%3Atunnel14.nyc2.bigleaf.net&primary_tes=tunnel15.nyc2.bigleaf.net%3Atunnel15.nyc2.bigleaf.net&primary_tes=tunnel16.nyc2.bigleaf.net%3Atunnel16.nyc2.bigleaf.net">link to a filtered list of your accessible sites that will be impacted by these brief outages in this maintenance window.</a> If no sites appear in the filtered list, none of your sites should be impacted by these additional brief outages during the maintenance window. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - NYC Gateway Cluster

May <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>12:17</var> PDT Scheduled - Bigleaf will be performing scheduled maintenance on customer devices in our Amsterdam, NL, London, GB, and Frankfurt, DE gateway clusters. Expected impact: -- Service interruption of 2 to 5 minutes during on-premises router upgrades to the newest firmware and reboot. *** If you choose to do manual router upgrades to the newest firmware before our scheduled maintenance time, then your sites will not experience the 2-5 minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - AMS, LON, FRA Gateway Clusters

May <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>14:07</var> PDT Scheduled - Bigleaf will be performing scheduled maintenance on customer devices and network infrastructure in our Chicago, IL, and Ashburn, VA gateway clusters. Expected impact: -- Service interruption of 2 to 5 minutes during on-premises router upgrades to the newest firmware and reboot. *** If you choose to do manual router upgrades to the newest firmware before our scheduled maintenance time, then your sites will not experience the 2-5 minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> -- A subset of sites will also experience several brief (5-10 second) outages. *** To verify if these brief outages are expected to impact your Bigleaf sites, after logging into the <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel5.chi2.bigleaf.net%3Atunnel5.chi2.bigleaf.net&primary_tes=tunnel6.chi2.bigleaf.net%3Atunnel6.chi2.bigleaf.net&primary_tes=tunnel7.chi2.bigleaf.net%3Atunnel7.chi2.bigleaf.net&primary_tes=tunnel8.chi2.bigleaf.net%3Atunnel8.chi2.bigleaf.net&primary_tes=tunnel9.chi2.bigleaf.net%3Atunnel9.chi2.bigleaf.net&primary_tes=tunnel10.chi2.bigleaf.net%3Atunnel10.chi2.bigleaf.net&primary_tes=tunnel5.ash.bigleaf.net%3Atunnel5.ash.bigleaf.net&primary_tes=tunnel6.ash.bigleaf.net%3Atunnel6.ash.bigleaf.net">link to a filtered list of your accessible sites that will be impacted by these brief outages in this maintenance window.</a> If no sites appear in the filtered list, none of your sites should be impacted by these additional brief outages during the maintenance window. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - CHI, ASH Gateway Clusters

May <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>10:07</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Apr <var data-var='date'>30</var>, <var data-var='time'>13:00</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>12:30</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>10:53</var> PDT Investigating - We are currently investigating network congestion issues that are impacting a small subset of sites connected to our ATL gateway cluster. To verify if your site is impacted after logging into the <a href="https://app.bigleaf.net">Bigleaf Cloud Connect dashboard</a>, follow this <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel7.atl.bigleaf.net%3Atunnel7.atl.bigleaf.net">link to a filtered list of your accessible sites that are impacted by these issues.</a>

Network Performance Issues - ATL

Apr <var data-var='date'>30</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>13:27</var> PDT Scheduled - Bigleaf will be performing scheduled maintenance on customer devices and network infrastructure in our Atlanta, GA, and DAL, TX gateway clusters. Expected impact: -- Service interruption of 2 to 5 minutes during on-premises router upgrades to the newest firmware and reboot. *** If you choose to do manual router upgrades to the newest firmware before our scheduled maintenance time, then your sites will not experience the 2-5 minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> -- A subset of sites will also experience several brief (5-10 second) outages. *** To verify if these brief outages are expected to impact your Bigleaf sites, after logging into the <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel5.dal2.bigleaf.net%3Atunnel5.dal2.bigleaf.net&primary_tes=tunnel6.dal2.bigleaf.net%3Atunnel6.dal2.bigleaf.net&primary_tes=tunnel7.dal2.bigleaf.net%3Atunnel7.dal2.bigleaf.net&primary_tes=tunnel8.dal2.bigleaf.net%3Atunnel8.dal2.bigleaf.net&primary_tes=tunnel9.dal2.bigleaf.net%3Atunnel9.dal2.bigleaf.net&primary_tes=tunnel10.dal2.bigleaf.net%3Atunnel10.dal2.bigleaf.net&primary_tes=tunnel5.atl.bigleaf.net%3Atunnel5.atl.bigleaf.net&primary_tes=tunnel6.atl.bigleaf.net%3Atunnel6.atl.bigleaf.net&primary_tes=tunnel7.atl.bigleaf.net%3Atunnel7.atl.bigleaf.net&primary_tes=tunnel8.atl.bigleaf.net%3Atunnel8.atl.bigleaf.net&primary_tes=tunnel9.atl.bigleaf.net%3Atunnel9.atl.bigleaf.net&primary_tes=tunnel10.atl.bigleaf.net%3Atunnel10.atl.bigleaf.net">link to a filtered list of your accessible sites that will be impacted by these brief outages in this maintenance window.</a> If no sites appear in the filtered list, none of your sites should be impacted by these additional brief outages during the maintenance window. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - ATL, DAL Gateway Clusters

Apr <var data-var='date'>29</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>13:12</var> PDT Scheduled - Bigleaf will be performing scheduled maintenance on customer devices and network infrastructure in our Los Angeles, CA, San Jose, CA, and Denver, CO gateway cluster. Expected impact: -- Service interruption of 2 to 5 minutes during on-premises router upgrades to the newest firmware and reboot. *** If you choose to do manual router upgrades to the newest firmware before our scheduled maintenance time, then your sites will not experience the 2-5 minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> -- A subset of sites will also experience several brief (5-10 second) outages. *** To verify if these brief outages are expected to impact your Bigleaf sites, after logging into the <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel5.lax2.bigleaf.net%3Atunnel5.lax2.bigleaf.net&primary_tes=tunnel6.lax2.bigleaf.net%3Atunnel6.lax2.bigleaf.net&primary_tes=tunnel7.lax2.bigleaf.net%3Atunnel7.lax2.bigleaf.net&primary_tes=tunnel8.lax2.bigleaf.net%3Atunnel8.lax2.bigleaf.net&primary_tes=tunnel9.lax2.bigleaf.net%3Atunnel9.lax2.bigleaf.net&primary_tes=tunnel10.lax2.bigleaf.net%3Atunnel10.lax2.bigleaf.net&primary_tes=tunnel5.sjc.bigleaf.net%3Atunnel5.sjc.bigleaf.net&primary_tes=tunnel6.sjc.bigleaf.net%3Atunnel6.sjc.bigleaf.net&primary_tes=tunnel5.den.bigleaf.net%3Atunnel5.den.bigleaf.net&primary_tes=tunnel6.den.bigleaf.net%3Atunnel6.den.bigleaf.net">link to a filtered list of your accessible sites that will be impacted by these brief outages in this maintenance window.</a> If no sites appear in the filtered list, none of your sites should be impacted by these additional brief outages during the maintenance window. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - LAX, SJC, DEN Gateway Clusters

Apr <var data-var='date'>22</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>17:41</var> PDT Scheduled - Bigleaf will be performing scheduled maintenance on customer devices and network infrastructure in our Seattle, WA gateway cluster. Expected impact: -- Service interruption of 2 to 5 minutes during on-premises router upgrades to the newest firmware and reboot. *** If you choose to do manual router upgrades to the newest firmware before our scheduled maintenance time, then your sites will not experience the 2-5 minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> -- A subset of sites will also experience several brief (5-10 second) outages. *** To verify if these brief outages are expected to impact your Bigleaf sites, after logging into the <a href="https://app.bigleaf.net">Bigleaf Cloud Connect dashboard</a>, follow this <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel6.sea2.bigleaf.net%3Atunnel6.sea2.bigleaf.net&primary_tes=tunnel7.sea2.bigleaf.net%3Atunnel7.sea2.bigleaf.net&primary_tes=tunnel8.sea2.bigleaf.net%3Atunnel8.sea2.bigleaf.net&primary_tes=tunnel9.sea2.bigleaf.net%3Atunnel9.sea2.bigleaf.net&primary_tes=tunnel10.sea2.bigleaf.net%3Atunnel10.sea2.bigleaf.net">link to a filtered list of your accessible sites that will be impacted by these brief outages in this maintenance window.</a> If no sites appear in the filtered list, none of your sites should be impacted by these additional brief outages during the maintenance window. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - SEA Gateway Cluster

Apr <var data-var='date'>21</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>09:21</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Apr <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>09:18</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Mar <var data-var='date'>31</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>10:56</var> PDT Scheduled - Bigleaf will be performing network maintenance for a subset of customers served primarily out of our Frankfurt, London and Amsterdam gateway clusters from 2:00 PM until 6:00 PM PDT on March 31st, 2026. Expected Impact: -- Customers served out of our FRA, LON, and AMS gateway clusters may experience several brief period of packet loss lasting up to 10 seconds during the window. -- Customers may see increased latency reaching Bigleaf services during the window. To verify if any impact is expected to your sites, after logging into the <a href="https://app.bigleaf.net">Bigleaf Cloud Connect dashboard</a>, follow this <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_pops=AMS%3AAMS&primary_pops=FRA%3AFRA&primary_pops=LON%3ALON">link to a filtered list of sites that will be included in this maintenance window.</a> If no sites appear in the filtered list, none of your sites will be impacted. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - [FRA, LON, AMS] Gateway Clusters

Mar <var data-var='date'>24</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>09:28</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Mar <var data-var='date'>24</var>, <var data-var='time'>03:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>13:13</var> PDT Scheduled - Bigleaf will be performing network maintenance for a subset of customers served primarily out of our Ashburn, VA gateway cluster from 3:00 AM until 3:30 AM PDT on March 24th, 2026. Expected Impact: -- Customers served out of our Ashburn, VA gateway cluster may experience several brief period of packet loss lasting up to 10 seconds during the window. -- Customers may see increased latency reaching Bigleaf services during the window. To verify if any impact is expected to your sites, after logging into the <a href="https://app.bigleaf.net">Bigleaf Cloud Connect dashboard</a>, follow this <a href="https://app.bigleaf.net/sites?count=100&column-service_plan=true&column-primary_pop=true&column-primary_te=true&primary_tes=tunnel1.ash.bigleaf.net%3Atunnel1.ash.bigleaf.net">link to a filtered list of sites that will be included in this maintenance window.</a> If no sites appear in the filtered list, none of your sites will be impacted. If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Scheduled Maintenance - [ASH] Gateway Cluster

Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>15:53</var> PDT Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes, and a minor amount of performance chart metric gaps during this time. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Mar <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>17:49</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Feb <var data-var='date'>24</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>12:52</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Feb <var data-var='date'>20</var>, <var data-var='time'>13:30</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>11:11</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>20</var>, <var data-var='time'>11:00</var> PST Investigating - We are currently investigating network congestion issues that are impacting a subset of sites connected to our LAX gateway cluster.

Network Performance Issues - LAX

Jan <var data-var='date'>21</var>, <var data-var='time'>04:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>11:28</var> PST Scheduled - Bigleaf will perform network maintenance on a small subset of sites in the Seattle PoP. Click <a href="https://app.bigleaf.net/new/sites?column-service_plan=true&column-primary_pop=true&page=1&count=100&primary_pops=SEA2%3ASEA2">here for a list of your sites in our Seattle POP.</a> Not all sites in Seattle PoP will be impacted, to confirm if your specific site or sites will be impacted by this maintenance window, please contact our Support team. Expected impact: - Two outages of up to 10 seconds each. - Service interruption of 2 to 5 minutes during on-premises router upgrades and reboot. If you choose to do manual router upgrades before our scheduled maintenance, then your sites will not experience the 5-minute outages during our maintenance window. <a href="https://support.bigleaf.net/hc/en-us/articles/42099320595867-Manual-CPE-Firmware-Upgrade-Customer-Guide">Click here to learn about manual upgrades.</a> If you're curious about the types of maintenance that we perform, <a href="http://www.bigleaf.net/sla">please check out the Maintenance section of our SLA.</a> Please let us know if you have any questions or concerns.

Routine Network Maintenace - Seattle Gateway Cluster

Jan <var data-var='date'>13</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 6</var>, <var data-var='time'>10:09</var> PST Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system. Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes. If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

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Network Performance Issues - NYC

Scheduled Maintenance - US Gateway Clusters [SEA, SJC, LAX, DEN, DAL, ATL, NYC]

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Networks Services, Components and Regions

Recent Bigleaf Networks events

Network Performance Issues - NYC

Scheduled Maintenance - US Gateway Clusters [SEA, SJC, LAX, DEN, DAL, ATL, NYC]

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Cloud Connect and Alerting System Maintenance

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Is Bigleaf Networks down?

Bigleaf Networks status is UP

Lastest published events

Network Performance Issues - NYC

Scheduled Maintenance - US Gateway Clusters [SEA, SJC, LAX, DEN, DAL, ATL, NYC]

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Networks Services, Components and Regions

Recent Bigleaf Networks events

Network Performance Issues - NYC

Scheduled Maintenance - US Gateway Clusters [SEA, SJC, LAX, DEN, DAL, ATL, NYC]

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Cloud Connect and Alerting System Maintenance

Bigleaf Cloud Connect and Alerting System Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!