Jul <var data-var='date'> 8</var>, <var data-var='time'>00:27</var> CDT Resolved - We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store. Some entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.

Unexpected Staff Action Logs

Jul <var data-var='date'> 6</var>, <var data-var='time'>17:31</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:01</var> CDT Investigating - Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.

Issues with B2B Edition

Jul <var data-var='date'> 6</var>, <var data-var='time'>11:23</var> CDT Resolved - Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:08</var> CDT Investigating - Commerce engineers were alerted to an issue with B2B Edition and are currently investigating. We will provide updates as they become available.

Issue with B2B Edition

Jul <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> CDT Resolved - Between 10:02 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront and API requests.

Elevated HTTP 500 errors

Jul <var data-var='date'> 2</var>, <var data-var='time'>22:14</var> CDT Resolved - Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.

Elevated error rate on Storefront for a subset of US stores

Jul <var data-var='date'> 2</var>, <var data-var='time'>19:56</var> CDT Resolved - This incident has now been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:45</var> CDT Monitoring - Commerce engineers have applied a fix and are monitoring the error rates Jul <var data-var='date'> 2</var>, <var data-var='time'>19:33</var> CDT Investigating - Commerce engineers are looking into increased error rate for subset of stores in AU.

Storefront Availability Issues for Subset of AU Stores

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> CDT Resolved - The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support. Jul <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> CDT Monitoring - The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage. Jul <var data-var='date'> 1</var>, <var data-var='time'>00:15</var> CDT Update - The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available. Jun <var data-var='date'>30</var>, <var data-var='time'>20:36</var> CDT Update - The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available. Jun <var data-var='date'>30</var>, <var data-var='time'>17:59</var> CDT Update - We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing. Jun <var data-var='date'>30</var>, <var data-var='time'>13:24</var> CDT Update - We've escalated the issue to our third party email service. We're working with them to get this resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>12:50</var> CDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>11:11</var> CDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>05:00</var> CDT Investigating - We are currently investigating this issue.

B2B Ninja Quote emails are failing to send

Jun <var data-var='date'>24</var>, <var data-var='time'>15:58</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>14:50</var> CDT Identified - Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.

Search issues for some merchants using custom search integrations such as Klevu

Jun <var data-var='date'>23</var>, <var data-var='time'>11:37</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>11:33</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>10:50</var> CDT Investigating - Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.

Storefront Search Stability Issues for Subset of US Stores

Jun <var data-var='date'>23</var>, <var data-var='time'>11:08</var> CDT Resolved - Meta CAPI event delivery has caught up and is no longer delayed. Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss. Jun <var data-var='date'>23</var>, <var data-var='time'>10:52</var> CDT Monitoring - Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears. Jun <var data-var='date'>23</var>, <var data-var='time'>10:29</var> CDT Investigating - Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears. Events are continuing to process and we are not seeing data loss at this time.

Meta API Latency Causing Delayed Meta CAPI Event Delivery

Jun <var data-var='date'>22</var>, <var data-var='time'>22:57</var> CDT Resolved - Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.

Analytics Incident

Jun <var data-var='date'>18</var>, <var data-var='time'>17:29</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>17:20</var> CDT Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.

Storefront Search Issues for Subset of AU Stores

Jun <var data-var='date'>17</var>, <var data-var='time'>01:47</var> CDT Resolved - This issue has now been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>01:42</var> CDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>17</var>, <var data-var='time'>01:25</var> CDT Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

Card payment issues for Bank of New Zealand provider (3DS)

Jun <var data-var='date'>16</var>, <var data-var='time'>15:12</var> CDT Resolved - A fix for this issue has been rolled out to all stores. Jun <var data-var='date'>16</var>, <var data-var='time'>15:02</var> CDT Investigating - BigCommerce engineers are investigating this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>14:32</var> CDT Identified - BigCommerce engineers have identified the issue and are working to resolve it. Jun <var data-var='date'>16</var>, <var data-var='time'>13:57</var> CDT Investigating - BigCommerce engineers are investigating reports of issues with currency changes on storefronts.

Issues changing currency on storefronts

Jun <var data-var='date'>16</var>, <var data-var='time'>10:21</var> CDT Resolved - A fix has been deployed and exports are now completing normally. Jun <var data-var='date'>16</var>, <var data-var='time'>09:54</var> CDT Investigating - Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.

Some exports stalling

Jun <var data-var='date'>12</var>, <var data-var='time'>10:35</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>10:09</var> CDT Monitoring - Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation. Jun <var data-var='date'>12</var>, <var data-var='time'>09:58</var> CDT Investigating - Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.

Meta Outage Causing Disruption to Meta CAPI Integrations

Jun <var data-var='date'>11</var>, <var data-var='time'>15:30</var> CDT Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.

Storefront Availability Issues for Small Subset of US Stores

Jun <var data-var='date'>10</var>, <var data-var='time'>20:59</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>20:30</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>19:16</var> CDT Identified - We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix Jun <var data-var='date'>10</var>, <var data-var='time'>14:53</var> CDT Investigating - Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Jun <var data-var='date'>10</var>, <var data-var='time'>13:30</var> CDT Resolved - Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.

Elevated errors on a subset of stores

Jun <var data-var='date'> 7</var>, <var data-var='time'>22:05</var> CDT Resolved - This incident has been resolved Jun <var data-var='date'> 7</var>, <var data-var='time'>18:46</var> CDT Identified - The issue has been identified and we are working on a fix. Jun <var data-var='date'> 7</var>, <var data-var='time'>17:55</var> CDT Investigating - BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.

Storefront availability Issues

Jun <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> CDT Resolved - Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.

Temporary Issues with Product Filters for Subset of Stores

Jun <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> CDT Resolved - At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

Product details not rendering on some product pages

May <var data-var='date'>28</var>, <var data-var='time'>14:38</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>14:38</var> CDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>28</var>, <var data-var='time'>13:58</var> CDT Investigating - Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.

Merchants are unable to completely disable B2B for store

May <var data-var='date'>28</var>, <var data-var='time'>03:00</var> CDT Resolved - Between 08:12 UTC and 08:19 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.

Elevated errors for a subset of stores

May <var data-var='date'>28</var>, <var data-var='time'>02:20</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>02:16</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>28</var>, <var data-var='time'>02:16</var> CDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>28</var>, <var data-var='time'>02:14</var> CDT Investigating - BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

Is BigCommerce down?

BigCommerce status is UP

Lastest published events

Unexpected Staff Action Logs

Issues with B2B Edition

Issue with B2B Edition

BigCommerce Services, Components and Regions

Recent BigCommerce events

Unexpected Staff Action Logs

Issues with B2B Edition

Issue with B2B Edition

Elevated HTTP 500 errors

Elevated error rate on Storefront for a subset of US stores

Storefront Availability Issues for Subset of AU Stores

Get your FREE account now,
5 monitors included!

Is BigCommerce down?

BigCommerce status is UP

Lastest published events

Unexpected Staff Action Logs

Issues with B2B Edition

Issue with B2B Edition

BigCommerce Services, Components and Regions

Recent BigCommerce events

Unexpected Staff Action Logs

Issues with B2B Edition

Issue with B2B Edition

Elevated HTTP 500 errors

Elevated error rate on Storefront for a subset of US stores

Storefront Availability Issues for Subset of AU Stores

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!