Apr <var data-var='date'> 3</var>, <var data-var='time'>11:20</var> CDT Resolved - This incident has been resolved.Apr <var data-var='date'> 3</var>, <var data-var='time'>10:56</var> CDT Investigating - We are currently investigating this issue.Apr <var data-var='date'> 3</var>, <var data-var='time'>10:55</var> CDT Identified - Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL

Increase in 401 status responses to Storefront GraphQL API

Mar <var data-var='date'>25</var>, <var data-var='time'>15:02</var> CDT Resolved - This issue has been resolved and all systems are fully operational.Mar <var data-var='date'>25</var>, <var data-var='time'>14:46</var> CDT Monitoring - Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/catalyst-makeswift@1.6.3 or manually bump @makeswift/runtim@0.26.4 to include the fix for this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>12:49</var> CDT Identified - Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.Mar <var data-var='date'>25</var>, <var data-var='time'>12:06</var> CDT Investigating - Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.

Issue with Catalysts/Makeswift builder

Mar <var data-var='date'>17</var>, <var data-var='time'>07:01</var> CDT Resolved - This issue has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>06:28</var> CDT Identified - BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.

Issue with new quotes in B2B edition

Mar <var data-var='date'> 6</var>, <var data-var='time'>17:46</var> CST Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 10:30 AM UTC, which caused some storefront requests to fail. The issue was resolved at 11:15 AM UTC and all services are fully operational.

Availability Issue

Mar <var data-var='date'> 5</var>, <var data-var='time'>12:24</var> CST Resolved - Commerce Engineers have resolved the delay with Meta CAPI event delivery caused by the Meta Marketing API incident. Event processing has returned to normal rates, and backlog for affected stores has been cleared.Mar <var data-var='date'> 5</var>, <var data-var='time'>10:42</var> CST Monitoring - Commerce Engineers are investigating a delay with Meta CAPI event delivery caused by an active Meta Marketing API incident. Events continue processing at a reduced rate, which has created backlog for a subset of stores. We will continue monitoring and provide updates as they are available.

Meta CAPI event delivery delays

Mar <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> CST Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> CST Investigating - Commerce engineers are currently investigating an issue with elevated response times on storefronts. We will provide an update shortly.

Elevated Response Times

Feb <var data-var='date'>26</var>, <var data-var='time'>19:38</var> CST Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.Feb <var data-var='date'>26</var>, <var data-var='time'>19:18</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>26</var>, <var data-var='time'>18:47</var> CST Identified - BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

Feb <var data-var='date'>24</var>, <var data-var='time'>19:05</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'>24</var>, <var data-var='time'>18:37</var> CST Monitoring - Commerce engineers have implemented a fix and 2SV emails are now being delivered to Microsoft related addresses. We will continue to monitor and provide updates as they become available.Feb <var data-var='date'>24</var>, <var data-var='time'>16:23</var> CST Update - Commerce Engineers have confirmed with our 3rd party vendor that there is an issue upstream with Microsoft systems which is impacting deliverability to Microsoft related addresses such as outlook.com, hotmail.com, live.com, and msn.com and their international equivalents. Commerce Engineers are continuing to implement a work around for impacted merchants. We will continue to provide updates as they become available.Feb <var data-var='date'>24</var>, <var data-var='time'>10:27</var> CST Identified - Commerce engineers have implemented a workaround for delivering 2SV emails to Microsoft related email addresses. If you continue to encounter issues, please contact support.Feb <var data-var='date'>24</var>, <var data-var='time'>09:50</var> CST Investigating - Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.

Email Delivery Issues

Feb <var data-var='date'>13</var>, <var data-var='time'>06:31</var> CST Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.Feb <var data-var='date'>12</var>, <var data-var='time'>23:05</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>23:01</var> CST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>12</var>, <var data-var='time'>22:56</var> CST Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.

Elevated Response Times in US

Feb <var data-var='date'>10</var>, <var data-var='time'>05:55</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>05:46</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>10</var>, <var data-var='time'>05:39</var> CST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>10</var>, <var data-var='time'>05:33</var> CST Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.

Elevated Response Times in EU region

Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> CST Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:18 UTC. Action was taken and error rates returned to normal at 16:22 UTC. All systems are fully operational.

Intermittent Availability Issues

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:30</var> CST Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:25 UTC. Action was taken and error rates returned to normal at 16:41 UTC. All systems are fully operational.

Jan <var data-var='date'>31</var>, <var data-var='time'>10:20</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'>31</var>, <var data-var='time'>09:27</var> CST Monitoring - A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.Jan <var data-var='date'>31</var>, <var data-var='time'>09:20</var> CST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>31</var>, <var data-var='time'>09:09</var> CST Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

Data processing delay in Analytics report

Jan <var data-var='date'>29</var>, <var data-var='time'>22:27</var> CST Resolved - The issue with our support center has been resolved.Jan <var data-var='date'>29</var>, <var data-var='time'>22:26</var> CST Monitoring - The issue with our support center has a fix implemented and we are currently monitoring the situation.Jan <var data-var='date'>29</var>, <var data-var='time'>21:59</var> CST Investigating - Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.

Phone and Chat Support Offline

Jan <var data-var='date'>29</var>, <var data-var='time'>16:27</var> CST Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:10 UTC. Action was taken and error rates returned to normal at 21:58 UTC. All systems are fully operational.Jan <var data-var='date'>29</var>, <var data-var='time'>16:00</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>29</var>, <var data-var='time'>15:39</var> CST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>29</var>, <var data-var='time'>15:16</var> CST Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Jan <var data-var='date'>29</var>, <var data-var='time'>05:30</var> CST Resolved - Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.

Slow checkout response times for a subset of stores

Jan <var data-var='date'>22</var>, <var data-var='time'>14:04</var> CST Resolved - This issue has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>13:49</var> CST Identified - The issue has been identified and a fix is being rolled out.Jan <var data-var='date'>22</var>, <var data-var='time'>12:41</var> CST Investigating - Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.

Elevated Error Rates when Connecting UPS Live Quotes

Jan <var data-var='date'>22</var>, <var data-var='time'>07:34</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>07:34</var> CST Update - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>05:44</var> CST Update - Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.Jan <var data-var='date'>22</var>, <var data-var='time'>04:26</var> CST Investigating - Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.

Phone and Chat Systems Offline

Jan <var data-var='date'>12</var>, <var data-var='time'>17:17</var> CST Resolved - This has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>15:26</var> CST Monitoring - Our chat system is operational and our support agents are available to receive chats. We are monitoring at this time.Jan <var data-var='date'>12</var>, <var data-var='time'>03:50</var> CST Investigating - Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working with our chat provider, but in the interim please note our live phone and web case queues are available.

Issues with Technical Support Chat Queues

Jan <var data-var='date'> 8</var>, <var data-var='time'>10:49</var> CST Resolved - Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.Jan <var data-var='date'> 8</var>, <var data-var='time'>10:21</var> CST Monitoring - Commerce engineers have implemented a fix and are monitoring the results.Jan <var data-var='date'> 8</var>, <var data-var='time'>09:46</var> CST Identified - Commerce engineers have identified the issue and are deploying a fix. We will continue to provide updates as they become available.Jan <var data-var='date'> 8</var>, <var data-var='time'>09:41</var> CST Investigating - Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.

Issue impacting Catalyst Checkouts

Jan <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> CST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'> 6</var>, <var data-var='time'>11:42</var> CST Update - We are continuing to investigate this issue.Jan <var data-var='date'> 6</var>, <var data-var='time'>11:41</var> CST Update - We are continuing to investigate this issue.Jan <var data-var='date'> 6</var>, <var data-var='time'>11:38</var> CST Investigating - Commerce engineers observed an intermittent issue with merchant login to B2B Merchant Dashboard. We are currently investigating the cause.

B2B Merchant Login

Dec <var data-var='date'>30</var>, <var data-var='time'>08:18</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>30</var>, <var data-var='time'>06:50</var> CST Monitoring - All stores are now accessibleDec <var data-var='date'>30</var>, <var data-var='time'>06:41</var> CST Update - We have restored service for approximately 50% of affected stores, and are working on restoring service for the remaining stores.Dec <var data-var='date'>30</var>, <var data-var='time'>06:26</var> CST Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'>30</var>, <var data-var='time'>06:07</var> CST Update - We are continuing to investigate this issue.Dec <var data-var='date'>30</var>, <var data-var='time'>05:41</var> CST Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores in the US region. We will provide an update shortly.

Dec <var data-var='date'>28</var>, <var data-var='time'>21:21</var> CST Resolved - Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.Dec <var data-var='date'>28</var>, <var data-var='time'>21:00</var> CST Investigating - Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue

Cannot reach checkout payment step

Dec <var data-var='date'>25</var>, <var data-var='time'>13:00</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>25</var>, <var data-var='time'>11:15</var> CST Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>25</var>, <var data-var='time'>11:06</var> CST Identified - Commerce engineers have received reports of some customers experiencing issues with login via GraphQL. The problematic release has been identified and a fix is being tested.

Failed GraphQL Logins

Dec <var data-var='date'>22</var>, <var data-var='time'>09:55</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>22</var>, <var data-var='time'>09:51</var> CST Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'>22</var>, <var data-var='time'>09:43</var> CST Investigating - Commerce engineers are investigating reports of payment processing issues when using Authorize.net for a subset of stores

Is BigCommerce down?

BigCommerce status is UP

Lastest published events

Increase in 401 status responses to Storefront GraphQL API

Issue with Catalysts/Makeswift builder

Issue with new quotes in B2B edition

BigCommerce Services, Components and Regions

Recent BigCommerce events

Increase in 401 status responses to Storefront GraphQL API

Issue with Catalysts/Makeswift builder

Issue with new quotes in B2B edition

Availability Issue

Meta CAPI event delivery delays

Elevated Response Times

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Is BigCommerce down?

BigCommerce status is UP

Lastest published events

Increase in 401 status responses to Storefront GraphQL API

Issue with Catalysts/Makeswift builder

Issue with new quotes in B2B edition

BigCommerce Services, Components and Regions

Recent BigCommerce events

Increase in 401 status responses to Storefront GraphQL API

Issue with Catalysts/Makeswift builder

Issue with new quotes in B2B edition

Availability Issue

Meta CAPI event delivery delays

Elevated Response Times

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!