May <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CDT Resolved - At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.

Elevated error rate

May <var data-var='date'>22</var>, <var data-var='time'>09:04</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>09:03</var> CDT Monitoring - BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal. We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.

Missing Data in Analytics Reports

May <var data-var='date'>21</var>, <var data-var='time'>13:18</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>13:18</var> CDT Identified - We identified two short periods of degraded visit tracking today, each under approximately 30 minutes. During these windows, visit processing was significantly reduced and some visit data was not recorded. Affected areas: Visit reports and Conversion reports may show incomplete data for the impacted periods. The issue has been mitigated and processing has returned to normal. May <var data-var='date'>21</var>, <var data-var='time'>12:39</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>12:30</var> CDT Investigating - BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.

May <var data-var='date'>19</var>, <var data-var='time'>03:00</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>02:53</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>02:28</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>19</var>, <var data-var='time'>02:14</var> CDT Update - Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services. May <var data-var='date'>19</var>, <var data-var='time'>01:40</var> CDT Update - Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly. May <var data-var='date'>19</var>, <var data-var='time'>01:11</var> CDT Update - Commerce engineers are continuing to work on a fix for the issue. May <var data-var='date'>19</var>, <var data-var='time'>00:48</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>19</var>, <var data-var='time'>00:11</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>18</var>, <var data-var='time'>23:44</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>18</var>, <var data-var='time'>23:19</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>18</var>, <var data-var='time'>22:54</var> CDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>22:48</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>18</var>, <var data-var='time'>22:39</var> CDT Investigating - BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

Availability Issues

May <var data-var='date'>17</var>, <var data-var='time'>23:26</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>17</var>, <var data-var='time'>22:41</var> CDT Update - Investigating – B2B Ninja Quotes Feature We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution. What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes. Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality. We appreciate your patience and will provide further updates as we make progress. May <var data-var='date'>17</var>, <var data-var='time'>22:41</var> CDT Investigating - We are currently investigating this issue.

B2B Ninja quotes page appears blank

May <var data-var='date'>14</var>, <var data-var='time'>14:08</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>11:48</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>10:54</var> CDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>14</var>, <var data-var='time'>10:12</var> CDT Investigating - We are currently investigating this issue.

Custom Phone Numbers preventing Shoppers from signing up

May <var data-var='date'>14</var>, <var data-var='time'>14:00</var> CDT Resolved - This incident is resolved.

Some storefronts using Meta Pixel producing a higher rate of errors

May <var data-var='date'>14</var>, <var data-var='time'>05:00</var> CDT Resolved - A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

Payment capture failures

May <var data-var='date'> 4</var>, <var data-var='time'>12:09</var> CDT Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.

Availability Issue

May <var data-var='date'> 4</var>, <var data-var='time'>10:15</var> CDT Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are fully operational.

May <var data-var='date'> 3</var>, <var data-var='time'>17:35</var> CDT Resolved - A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look. May <var data-var='date'> 3</var>, <var data-var='time'>17:34</var> CDT Monitoring - A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look. May <var data-var='date'> 1</var>, <var data-var='time'>22:11</var> CDT Update - The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied. May <var data-var='date'> 1</var>, <var data-var='time'>20:53</var> CDT Update - We are continuing to apply the fix to affected stores. May <var data-var='date'> 1</var>, <var data-var='time'>18:53</var> CDT Identified - BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look. May <var data-var='date'> 1</var>, <var data-var='time'>18:13</var> CDT Update - BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores. May <var data-var='date'> 1</var>, <var data-var='time'>17:37</var> CDT Investigating - BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

Some pricing rules not applying as expected

Apr <var data-var='date'>30</var>, <var data-var='time'>22:18</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>22:17</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>17:00</var> CDT Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

Delayed Data in Analytics Reports

Apr <var data-var='date'>28</var>, <var data-var='time'>18:44</var> CDT Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

Intermittent Availability Issue

Apr <var data-var='date'>24</var>, <var data-var='time'>10:14</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>09:59</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>09:41</var> CDT Investigating - Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

Elevated Response Times

Apr <var data-var='date'>24</var>, <var data-var='time'>10:07</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>09:38</var> CDT Update - We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes. Apr <var data-var='date'>24</var>, <var data-var='time'>08:32</var> CDT Monitoring - We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours. Apr <var data-var='date'>24</var>, <var data-var='time'>08:29</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>08:07</var> CDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>08:07</var> CDT Investigating - Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

Apr <var data-var='date'>23</var>, <var data-var='time'>10:48</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:52</var> CDT Update - We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes. Apr <var data-var='date'>23</var>, <var data-var='time'>08:36</var> CDT Monitoring - We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours. Apr <var data-var='date'>23</var>, <var data-var='time'>08:35</var> CDT Identified - The issue has been identified and a fix has been implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>07:38</var> CDT Investigating - BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.

Data processing delay in Analytics reports

Apr <var data-var='date'>22</var>, <var data-var='time'>15:38</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:04</var> CDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>09:44</var> CDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>09:23</var> CDT Update - BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues. Apr <var data-var='date'>22</var>, <var data-var='time'>07:55</var> CDT Identified - BigCommerce engineers have identified the issue and are working on a fix. Apr <var data-var='date'>22</var>, <var data-var='time'>06:50</var> CDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>06:49</var> CDT Investigating - BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.

401 Errors for Installed Applications

Apr <var data-var='date'>21</var>, <var data-var='time'>20:39</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>19:52</var> CDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>21</var>, <var data-var='time'>19:52</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>19:49</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>21</var>, <var data-var='time'>19:46</var> CDT Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.

Apr <var data-var='date'>21</var>, <var data-var='time'>09:30</var> CDT Resolved - On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.

Homepage Content Display Issue

Apr <var data-var='date'>13</var>, <var data-var='time'>11:27</var> CDT Resolved - Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational. Apr <var data-var='date'>13</var>, <var data-var='time'>10:59</var> CDT Investigating - Commerce engineers are currently investigating issues with logins for B2B customers.

B2B Customer Login Degraded

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:24</var> CDT Resolved - External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores Apr <var data-var='date'> 9</var>, <var data-var='time'>10:24</var> CDT Update - The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:53</var> CDT Investigating - Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.

PayPal Commerce Platform 3DS popup infinite loading issue

Apr <var data-var='date'> 3</var>, <var data-var='time'>11:20</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:56</var> CDT Investigating - We are currently investigating this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:55</var> CDT Identified - Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL

Increase in 401 status responses to Storefront GraphQL API

Mar <var data-var='date'>25</var>, <var data-var='time'>15:02</var> CDT Resolved - This issue has been resolved and all systems are fully operational. Mar <var data-var='date'>25</var>, <var data-var='time'>14:46</var> CDT Monitoring - Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/catalyst-makeswift@1.6.3 or manually bump @makeswift/runtim@0.26.4 to include the fix for this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>12:49</var> CDT Identified - Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available. Mar <var data-var='date'>25</var>, <var data-var='time'>12:06</var> CDT Investigating - Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.

Issue with Catalysts/Makeswift builder

Mar <var data-var='date'>17</var>, <var data-var='time'>07:01</var> CDT Resolved - This issue has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>06:28</var> CDT Identified - BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.

Issue with new quotes in B2B edition

Mar <var data-var='date'> 6</var>, <var data-var='time'>17:46</var> CST Resolved - Commerce engineers observed an availability issue with a subset of stores beginning at approximately 10:30 AM UTC, which caused some storefront requests to fail. The issue was resolved at 11:15 AM UTC and all services are fully operational.

Is BigCommerce down?

BigCommerce status is UP

Lastest published events

Elevated error rate

Missing Data in Analytics Reports

Missing Data in Analytics Reports

BigCommerce Services, Components and Regions

Recent BigCommerce events

Elevated error rate

Missing Data in Analytics Reports

Missing Data in Analytics Reports

Availability Issues

B2B Ninja quotes page appears blank

Custom Phone Numbers preventing Shoppers from signing up

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Is BigCommerce down?

BigCommerce status is UP

Lastest published events

Elevated error rate

Missing Data in Analytics Reports

Missing Data in Analytics Reports

BigCommerce Services, Components and Regions

Recent BigCommerce events

Elevated error rate

Missing Data in Analytics Reports

Missing Data in Analytics Reports

Availability Issues

B2B Ninja quotes page appears blank

Custom Phone Numbers preventing Shoppers from signing up

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!