Aug <var data-var='date'>20</var>, <var data-var='time'>20:00</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>19:40</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>20</var>, <var data-var='time'>19:35</var> CDT Identified - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Intermittent Availability Issues for Australian-hosted stores

Aug <var data-var='date'>13</var>, <var data-var='time'>05:31</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>05:24</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>05:17</var> CDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>13</var>, <var data-var='time'>05:01</var> CDT Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.

Elevated Response Times for Australia-hosted stores

Aug <var data-var='date'> 7</var>, <var data-var='time'>12:24</var> CDT Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational. Aug <var data-var='date'> 7</var>, <var data-var='time'>12:15</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> CDT Investigating - Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Intermittent Availability Issues

Aug <var data-var='date'> 4</var>, <var data-var='time'>16:28</var> CDT Resolved - The fix for this issue has been deployed to production and PayPal vaulting is working as expected. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:19</var> CDT Update - Commerce engineers have identified a fix for this issue. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:21</var> CDT Update - Commerce engineers are continuing to work on a fix for this issue. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:56</var> CDT Identified - Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:32</var> CDT Investigating - Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

Jul <var data-var='date'>28</var>, <var data-var='time'>15:45</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>15:43</var> CDT Monitoring - A fix has been implemented and we are continuing to monitor. Jul <var data-var='date'>28</var>, <var data-var='time'>15:11</var> CDT Investigating - Commerce Engineers are investigating an issue that is preventing merchants from submitting quotes on B2B Ninja.

Unable to Submit Quotes on B2B Ninja

Jul <var data-var='date'>24</var>, <var data-var='time'>05:32</var> CDT Resolved - Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally. Jul <var data-var='date'>23</var>, <var data-var='time'>18:57</var> CDT Monitoring - Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>18:02</var> CDT Investigating - Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.

Stalled catalog import/export

Jul <var data-var='date'>21</var>, <var data-var='time'>18:09</var> CDT Resolved - Commerce Engineers identified and fixed the root cause of the intermittent errors affecting the control panel. This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>15:20</var> CDT Investigating - Commerce Engineers are currently investigating an issue causing intermittent errors in PageBuilder and some other aspects of the control panel. Storefronts and the checkout experience are not affected.

Jul <var data-var='date'>16</var>, <var data-var='time'>16:56</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>12:26</var> CDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>12:25</var> CDT Investigating - Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.

Paypal payment gateway reenabling itself on some checkouts

Jul <var data-var='date'>16</var>, <var data-var='time'>05:33</var> CDT Resolved - Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing Jul <var data-var='date'>16</var>, <var data-var='time'>00:43</var> CDT Monitoring - Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available. Jul <var data-var='date'>15</var>, <var data-var='time'>19:39</var> CDT Identified - Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.

Payment issues with Cybersource V2 provider

Jul <var data-var='date'>10</var>, <var data-var='time'>19:04</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>16:11</var> CDT Identified - BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

Availability Issues

Jul <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>21:51</var> CDT Monitoring - A fix has been implemented and we are monitoring the result. Jul <var data-var='date'> 9</var>, <var data-var='time'>20:14</var> CDT Identified - Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>17:56</var> CDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>17:54</var> CDT Investigating - Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.

Issue impacting checkout on a subset of stores

Jul <var data-var='date'> 8</var>, <var data-var='time'>00:27</var> CDT Resolved - We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store. Some entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.

Unexpected Staff Action Logs

Jul <var data-var='date'> 6</var>, <var data-var='time'>17:31</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:01</var> CDT Investigating - Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.

Issues with B2B Edition

Jul <var data-var='date'> 6</var>, <var data-var='time'>11:23</var> CDT Resolved - Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:08</var> CDT Investigating - Commerce engineers were alerted to an issue with B2B Edition and are currently investigating. We will provide updates as they become available.

Issue with B2B Edition

Jul <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> CDT Resolved - Between 10:02 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront and API requests.

Elevated HTTP 500 errors

Jul <var data-var='date'> 2</var>, <var data-var='time'>22:14</var> CDT Resolved - Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.

Elevated error rate on Storefront for a subset of US stores

Jul <var data-var='date'> 2</var>, <var data-var='time'>19:56</var> CDT Resolved - This incident has now been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:45</var> CDT Monitoring - Commerce engineers have applied a fix and are monitoring the error rates Jul <var data-var='date'> 2</var>, <var data-var='time'>19:33</var> CDT Investigating - Commerce engineers are looking into increased error rate for subset of stores in AU.

Storefront Availability Issues for Subset of AU Stores

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> CDT Resolved - The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support. Jul <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> CDT Monitoring - The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage. Jul <var data-var='date'> 1</var>, <var data-var='time'>00:15</var> CDT Update - The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available. Jun <var data-var='date'>30</var>, <var data-var='time'>20:36</var> CDT Update - The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available. Jun <var data-var='date'>30</var>, <var data-var='time'>17:59</var> CDT Update - We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing. Jun <var data-var='date'>30</var>, <var data-var='time'>13:24</var> CDT Update - We've escalated the issue to our third party email service. We're working with them to get this resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>12:50</var> CDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>11:11</var> CDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>05:00</var> CDT Investigating - We are currently investigating this issue.

B2B Ninja Quote emails are failing to send

Jun <var data-var='date'>24</var>, <var data-var='time'>15:58</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>14:50</var> CDT Identified - Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.

Search issues for some merchants using custom search integrations such as Klevu

Jun <var data-var='date'>23</var>, <var data-var='time'>11:37</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>11:33</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>10:50</var> CDT Investigating - Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.

Storefront Search Stability Issues for Subset of US Stores

Jun <var data-var='date'>23</var>, <var data-var='time'>11:08</var> CDT Resolved - Meta CAPI event delivery has caught up and is no longer delayed. Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss. Jun <var data-var='date'>23</var>, <var data-var='time'>10:52</var> CDT Monitoring - Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears. Jun <var data-var='date'>23</var>, <var data-var='time'>10:29</var> CDT Investigating - Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears. Events are continuing to process and we are not seeing data loss at this time.

Meta API Latency Causing Delayed Meta CAPI Event Delivery

Jun <var data-var='date'>22</var>, <var data-var='time'>22:57</var> CDT Resolved - Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.

Analytics Incident

Jun <var data-var='date'>18</var>, <var data-var='time'>17:29</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>17:20</var> CDT Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.

Storefront Search Issues for Subset of AU Stores

Jun <var data-var='date'>17</var>, <var data-var='time'>01:47</var> CDT Resolved - This issue has now been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>01:42</var> CDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>17</var>, <var data-var='time'>01:25</var> CDT Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

Card payment issues for Bank of New Zealand provider (3DS)

Jun <var data-var='date'>16</var>, <var data-var='time'>15:12</var> CDT Resolved - A fix for this issue has been rolled out to all stores. Jun <var data-var='date'>16</var>, <var data-var='time'>15:02</var> CDT Investigating - BigCommerce engineers are investigating this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>14:32</var> CDT Identified - BigCommerce engineers have identified the issue and are working to resolve it. Jun <var data-var='date'>16</var>, <var data-var='time'>13:57</var> CDT Investigating - BigCommerce engineers are investigating reports of issues with currency changes on storefronts.

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BigCommerce status is UP

Lastest published events

Intermittent Availability Issues for Australian-hosted stores

Elevated Response Times for Australia-hosted stores

Intermittent Availability Issues

BigCommerce Services, Components and Regions

Recent BigCommerce events

Intermittent Availability Issues for Australian-hosted stores

Elevated Response Times for Australia-hosted stores

Intermittent Availability Issues

Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

Unable to Submit Quotes on B2B Ninja

Stalled catalog import/export