Oct <var data-var='date'> 5</var>, <var data-var='time'>16:53</var> CEST Investigating - The module <Document archive> is currently unavailable. Our technicians are already working on a solution with priority.

Document archive unavailable

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:27</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:58</var> CEST Monitoring - bexio is up and running again – we are monitoring the systems The outage affecting Accounting and Banking has been resolved. We are currently ensuring that everything is still functioning properly. You can now continue to use bexio as usual. Thank you very much for your patience. Oct <var data-var='date'> 5</var>, <var data-var='time'>09:26</var> CEST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 5</var>, <var data-var='time'>08:37</var> CEST Identified - At the moment the functionality of account ledger and banking (fetch and upload manually) is restricted. We are already working to resolve the issue so that bexio is available to you again as soon as possible. Thank you very much for your patience.

Restrictions concerning account ledger & banking

Sep <var data-var='date'> 4</var>, <var data-var='time'>20:37</var> CEST Resolved - We have been informed by external vendor that the email delivery issue affecting Microsoft accounts has been resolved. Users who were previously unable to receive 2FA verification codes can now requesting a new one. Additionally, please note that any emails delayed earlier today were not lost; they will be now sent. Thanks for your patient and understanding. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:35</var> CEST Monitoring - We are currently experiencing delays and delivery issues with sending and receiving emails. Microsoft email accounts are affected. As the cause lies directly with the provider, we have no direct influence on resolving the issue. We continue to monitor the situation closely. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:01</var> CEST Identified - We have identified the issue and are currently preparing an alternative solution so that emails can be received and sent reliably again. We will keep you updated. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:55</var> CEST Investigating - Currently, system emails from bexio (e.g., forgot password, 2FA codes, company invitations, sending of your invoices, etc.) are experiencing delivery delays due to technical issues at our email provider. We are already working on a solution.

Emails are not being sent

Jul <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:32</var> CEST Investigating - We are currently investigating an outage of our bexio office with the error message 503. Thank you very much for your patience. Best regards from Rapperswil, Your bexio team

bexio outage

Jul <var data-var='date'> 8</var>, <var data-var='time'>11:09</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:46</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:24</var> CEST Investigating - We are currently investigating an outage of our bexio office with the error message 503. Thank you very much for your patience. Best regards from Rapperswil, Your bexio team

Jun <var data-var='date'>26</var>, <var data-var='time'>13:13</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>13:12</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>17:02</var> CEST Investigating - We are currently investigating this issue. -Transactions can still be retrieved from connected interfaces - Payments can be transferred

UBS - Unable to connect the interface at the moment

Jun <var data-var='date'> 2</var>, <var data-var='time'>17:40</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:30</var> CEST Identified - At the moment, the purchase module, reports in accounting (like account ledger, balance and income state +)are restricted. We are already working to resolve the issue so that bexio is available to you again as soon as possible. Thank you very much for your patience.

Purchase and accounting reports (account ledger, balance and income state+) are currently only available to a limited extent

Apr <var data-var='date'>21</var>, <var data-var='time'>15:48</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>10:58</var> CEST Investigating - We are currently investigating this issue.

BCV interface currently unavailable

Mar <var data-var='date'>24</var>, <var data-var='time'>17:29</var> CET Resolved - You can now send emails again without any restrictions. Thank you very much for your patience and your trust in bexio Mar <var data-var='date'>24</var>, <var data-var='time'>08:40</var> CET Identified - At present, document delivery may be restricted or unavailable for certain customers. We are already working to resolve the issue so that you can use bexio to its full extent again as soon as possible. Thank you very much for your patience.

Email sending restricted for certain customers

Mar <var data-var='date'>23</var>, <var data-var='time'>13:15</var> CET Resolved - Emails are now being sent reliably again. The limit of 20 documents per hour and a maximum of 5 recipients remains in place for the time being. The delay in email delivery has also been resolved. We apologise for any inconvenience caused and thank you for your understanding. Mar <var data-var='date'>23</var>, <var data-var='time'>10:59</var> CET Update - Update: At the moment, only some of the emails sent are being delivered to the recipient. Our technical team is already working to find a solution. In the meantime, you can use the ‘Send invoice via email software’ option. Mar <var data-var='date'>21</var>, <var data-var='time'>16:36</var> CET Update - We have started processing the delayed emails from yesterday. The system is currently clearing the queue, and all outstanding messages should reach their recipients shortly. Mar <var data-var='date'>21</var>, <var data-var='time'>07:38</var> CET Monitoring - The issue has been partially resolved. System emails, such as those for forgotten passwords, are now working reliably again. The following currently applies to sending documents: Max 20 emails per hour & 5 recipients. Use ‘Send invoice using email software’ for larger batches. We are continuing to work on a permanent fix and thank you for your patience and understanding. Mar <var data-var='date'>20</var>, <var data-var='time'>08:24</var> CET Identified - Sent emails are currently not being delivered to recipients. We are already working to resolve the issue so that bexio is available to you again as soon as possible. In the meantime, you can use the action "Send invoice using email software". Thank you very much for your patience.

Restrictions concerning sending e-mails

Mar <var data-var='date'>23</var>, <var data-var='time'>13:14</var> CET Resolved - The logo in your bexio profile will now be displayed as usual. Thank you for your patience and understanding. Mar <var data-var='date'>23</var>, <var data-var='time'>09:32</var> CET Identified - At the moment, the logo on office.bexio.com is not displayed. We are already working to resolve the issue. Important: The logo in the documents like quotes, invoices are displayed correctly. Thank you very much for your patience.

The logo is not displayed in bexio – the logo is displayed in the documents

Mar <var data-var='date'>19</var>, <var data-var='time'>16:59</var> CET Resolved - developer.bexio.com is available again. We apologise for any inconvenience caused. Mar <var data-var='date'>19</var>, <var data-var='time'>16:20</var> CET Identified - The developer.bexio.com website is currently unavailable. We are already working to resolve the issue and apologise for the inconvenience.

developer.bexio.com is not available

Mar <var data-var='date'>17</var>, <var data-var='time'>13:02</var> CET Resolved - Bank transactions have been successfully processed and imported. Contact imports are also available again. You can now use bexio as usual. Thank you for your patience. Mar <var data-var='date'>17</var>, <var data-var='time'>10:12</var> CET Identified - Bank transactions are currently experiencing delays in importing and processing. You may also notice a delay with contact imports. We are already working on a fix to ensure bexio is fully available to you as soon as possible. Thank you for your patience.

Processing of banking transactions and contacts import delayed

Mar <var data-var='date'>16</var>, <var data-var='time'>16:59</var> CET Resolved - Bills are being processed as usual again. However, we are still working on the final data migration and kindly ask for a little more patience. Mar <var data-var='date'>16</var>, <var data-var='time'>15:30</var> CET Identified - Currently, there is a delay in the posting of bills to our accounting system. We are already working on a resolution. Thank you for your patience.

Limitations: There is a delay in the recording of bills in the accounting (e.g., journal)

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:47</var> CET Resolved - The error has been fixed. The purchase module is now fully available again. Thank you for your understanding. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:05</var> CET Investigating - Currently, deleting/editing payments in a bill/expense is only possible to a limited extent. We are already working on fixing this so that bexio will be available to you again as usual as soon as possible. Thank you for your patience.

Limited functionality of Purchase

Mar <var data-var='date'> 2</var>, <var data-var='time'>16:45</var> CET Resolved - The error has been fixed. The purchase module is now fully available again. Thank you for your understanding. Mar <var data-var='date'> 2</var>, <var data-var='time'>15:11</var> CET Identified - We have identified the cause and are working on a fix. Thank you for your patience. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:59</var> CET Investigating - Currently, deleting/editing payments in a bill/expense is only possible to a limited extent. We are already working on fixing this so that bexio will be available to you again as usual as soon as possible. Thank you for your patience.

Feb <var data-var='date'>17</var>, <var data-var='time'>15:36</var> CET Resolved - The error has been fixed: All bills and expenses will now be posted immediately and reliably again. The entire purchase area is now available to you again as usual. We apologize for any inconvenience caused and thank you for your patience. Feb <var data-var='date'>17</var>, <var data-var='time'>14:06</var> CET Investigating - The module Purchase is currently impaired or may not be available. Our technicians are already working on a solution with priority.

Purchase is currently impaired or may not be available

Jan <var data-var='date'>27</var>, <var data-var='time'>13:39</var> CET Resolved - We were able to resolve the issue. The banking interface is available again as expected. We apologise for any inconvenience caused. Jan <var data-var='date'>27</var>, <var data-var='time'>12:02</var> CET Investigating - We are currently investigating this issue.

Banking interface currently unavailable

Jan <var data-var='date'>19</var>, <var data-var='time'>10:33</var> CET Resolved - Issue resolved Jan <var data-var='date'>19</var>, <var data-var='time'>08:55</var> CET Investigating - Due to a disruption with our external telephone provider, our support team is currently only available in writing. Please use our contact form (https://help.bexio.com/s/contact-support?language=en_US) or the expert chat for your inquiry.

Telephone provider outage

Dec <var data-var='date'>18</var>, <var data-var='time'>16:09</var> CET Resolved - bexio is fully operational again. We apologize for the inconvenience. Dec <var data-var='date'>18</var>, <var data-var='time'>15:40</var> CET Identified - bexio is currently impaired or may not be available. Our technicians are already working on a solution with priority.

bexio is impaired or may not be available

Dec <var data-var='date'>14</var>, <var data-var='time'>18:04</var> CET Resolved - We were able to resolve the issue. A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>14</var>, <var data-var='time'>17:42</var> CET Identified - We have identified the root cause and are applying mitigation. Dec <var data-var='date'>14</var>, <var data-var='time'>17:04</var> CET Investigating - The module “Purchase” is currently impaired and may not be available. Our technicians are already working on a solution with priority.

Purchase Module impaired

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:20</var> CET Resolved - We were able to resolve the issue. The unexpected unavailability of bexio was caused by a problem with our partner Cloudflare. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> CET Monitoring - bexio is available again. A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> CET Identified - bexio is currently not available because of an issue with an external network provider. Our partner's technicians are already working on a solution.

bexio is not available

Nov <var data-var='date'>25</var>, <var data-var='time'>10:10</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>09:53</var> CET Monitoring - Purchase modul (Bills and expenses) is available again. We are actively monitoring the systems and apologise for the inconvenience. Nov <var data-var='date'>25</var>, <var data-var='time'>09:18</var> CET Update - The module “Purchase" is currently impaired or may not be available. Nov <var data-var='date'>25</var>, <var data-var='time'>08:51</var> CET Identified - There are currently delays in the processing of bills and expenses. Specifically, accounting entries are delayed. Our technicians are already working on a solution with priority.

The module “Purchase" has a delay in processing the entries in accounting.

Nov <var data-var='date'>20</var>, <var data-var='time'>21:03</var> CET Resolved - We were able to resolve the issue with one of our network providers. bexio is now available again with its usual reliability and speed. We thank you for your understanding and apologise for any inconvenience caused. Nov <var data-var='date'>20</var>, <var data-var='time'>08:34</var> CET Investigating - We are actively investigating a situation where bexio is not working as expected. bexio may not be available to you or return failures. Thank you for your patience while we are working towards a solution! The status page will be updated with more information as it becomes available.

bexio impaired

Nov <var data-var='date'>13</var>, <var data-var='time'>09:17</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>15:49</var> CET Investigating - We are currently investigating this issue.

Is bexio AG down?

bexio AG status is UP

Lastest published events

Document archive unavailable

Restrictions concerning account ledger & banking

Emails are not being sent

bexio AG Services, Components and Regions

Recent bexio AG events

Document archive unavailable

Restrictions concerning account ledger & banking

Emails are not being sent

bexio outage

bexio outage

UBS - Unable to connect the interface at the moment