Aug <var data-var='date'>13</var>, <var data-var='time'>07:01</var> UTC Resolved - A new version of the service added stricter validation of API credentials, which improperly refused access for some users with the 401 HTTP response code. We saw an increase in 401 responses from 2026-08-12 17:43 CEST until the validation was reverted at 2026-08-13 08:41 CEST

retroactive: API authorization errors

Jan <var data-var='date'>19</var>, <var data-var='time'>17:32</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>10:54</var> UTC Monitoring - https://vipps.statuspage.io/incidents/0qmhyt9df92b according to Vipps a fix has been put into place. We are also seeing the error rate normalize. Jan <var data-var='date'>19</var>, <var data-var='time'>10:45</var> UTC Investigating - We are currently investigating this issue.

VIpps/MobilePay errors

Dec <var data-var='date'>17</var>, <var data-var='time'>18:54</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>18:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>17</var>, <var data-var='time'>18:18</var> UTC Investigating - We're experiencing an elevated level errors and are currently looking into the issue.

Elevated Errors

Dec <var data-var='date'>16</var>, <var data-var='time'>18:56</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>18:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>18:14</var> UTC Investigating - We are currently investigating this issue.

Increased Error Rate

Dec <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>11</var>, <var data-var='time'>12:55</var> UTC Scheduled - Swish has informed us that they will undergo maintenance at this time, their message is below. This only affects Swish payments in Sweden, card payments in Sweden will still be operational and no other countries will be affected. Message from Swish below: Swish will carry out a planned maintenance that may impact Swish payments during the specified time. https://status.swish.nu/incidents/2ccxdpd5zpm1

Swish Maintenance

Dec <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>23</var>, <var data-var='time'>10:58</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time. There may be up to two short (3 min. or less) periods of downtime during the maintenance period.

Database Maintenance

Oct <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>28</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>23</var>, <var data-var='time'>16:10</var> UTC Scheduled - Quickpay will be performing maintenance at this time and Quickpay payments will be unavailable. You can find more information here https://status.quickpay.net/cmh3grcmd02d1s1hd2ibreem7

Quickpay Maintenance

Oct <var data-var='date'>27</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>11:40</var> UTC Scheduled - We will upgrade our secondary datastore at this time. There may be up to two short outages lasting approximately 3 minutes during the maintenance period.

Secondary Datastore Maintenance

Oct <var data-var='date'>22</var>, <var data-var='time'>13:12</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>08:43</var> UTC Identified - Some Swish payments are failing due to an issue with our upstream vendor. More information can be found at https://status.quickpay.net/cmh1pki2m04p95kv5jg6tkw0a

Swish errors

Sep <var data-var='date'>30</var>, <var data-var='time'>14:41</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>14:04</var> UTC Monitoring - Our upstream payment provider has corrected the issue. The error was live between 10:20 and 15:18. Swish payments have now been enabled again. Our upstream payment provider will contact affected merchants with details about the issue. Sep <var data-var='date'>30</var>, <var data-var='time'>14:01</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>30</var>, <var data-var='time'>13:23</var> UTC Identified - We have identified an issue at our upstream payment provider and have contacted them so that they can correct the issue. We have temporarily disabled Swish payments until the issue is resolved. Card, MobilePay, Vipps, and bank transfer payments are unaffected. Sep <var data-var='date'>30</var>, <var data-var='time'>13:11</var> UTC Investigating - We are currently investigating this issue.

Swish payment issues

Sep <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>12</var>, <var data-var='time'>14:05</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time. There may be up to two short (3 min. or less) periods of downtime during the maintenance period.

Sep <var data-var='date'>15</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>12</var>, <var data-var='time'>14:04</var> UTC Scheduled - We will upgrade our secondary datastore at this time. There may be up to two short outages lasting approximately 3 minutes during the maintenance period.

Secondary Datastore maintenance

Jul <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>12:57</var> UTC Scheduled - We will upgrade our secondary datastore at this time. There may be up to two short outages lasting approximately 3 minutes during the maintenance period.

Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>12:58</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time. There may be up to two short (3 min. or less) periods of downtime during the maintenance period.

Jun <var data-var='date'>11</var>, <var data-var='time'>05:43</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>20:36</var> UTC Update - Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540 We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC. Jun <var data-var='date'>10</var>, <var data-var='time'>16:52</var> UTC Update - Heroku/Salesforce has updated their incident with the following: "Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact." We take this to mean there is a possibility of more downtime before the incident is fully resolved. We will continue to monitor the system. Jun <var data-var='date'>10</var>, <var data-var='time'>16:23</var> UTC Monitoring - We are seeing service recovery, however the Heroku/Salesforce incident is not resolved. We continue to monitor the system. Jun <var data-var='date'>10</var>, <var data-var='time'>15:45</var> UTC Identified - Our services are down due to a Heroku/Salesforce incident. https://status.salesforce.com/generalmessages/10001540 has more information on the outage. Jun <var data-var='date'>10</var>, <var data-var='time'>14:49</var> UTC Investigating - We are currently investigating this issue.

Increased error rate

Mar <var data-var='date'>31</var>, <var data-var='time'>15:30</var> UTC Resolved - An error in a deploy caused an increased error rate for API requests to the fundraisers endpoint. The deploy has been rolled back as of 15:22 CEST

Errors in fundraisers API endpoint

Mar <var data-var='date'>25</var>, <var data-var='time'>15:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>06:54</var> UTC Scheduled - Our upstream provider Heroku will be undergoing maintenance at this time. During Heroku's maintenance period deploys and autoscaling will be disabled but we do not expect any downtime. More information can be found here: https://status.heroku.com/incidents/2770

Upstream Provider (Heroku) Maintenance

Mar <var data-var='date'>17</var>, <var data-var='time'>05:05</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>08:05</var> UTC Scheduled - Vipps MobilePay will be performing maintenance on the infrastructure. During this activity payment with cards in Vipps MobilePay will not be available. This affects DK and FI MobilePay payments - Vipps ePayments in NO should not be affected. More information can be found at https://vipps.statuspage.io/incidents/17b2tfzmkqcg

Vipps MobilePay maintenace

Feb <var data-var='date'>10</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>31</var>, <var data-var='time'>12:28</var> UTC Scheduled - We will upgrade our secondary datastore at this time. There may be up to two short outages lasting approximately 3 minutes during the maintenance period.

Dec <var data-var='date'>30</var>, <var data-var='time'>17:30</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>30</var>, <var data-var='time'>16:59</var> UTC Monitoring - Services are recovered, we continue to monitor traffic levels and error levels Dec <var data-var='date'>30</var>, <var data-var='time'>16:54</var> UTC Identified - Autoscaling has caught up to the increased traffic and it looks like services are recovering Dec <var data-var='date'>30</var>, <var data-var='time'>16:46</var> UTC Investigating - We are currently investigating this issue.

Increase error rate

Nov <var data-var='date'>18</var>, <var data-var='time'>07:15</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>18</var>, <var data-var='time'>03:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 7</var>, <var data-var='time'>07:09</var> UTC Scheduled - We will upgrade our secondary datastore at this time. There may be up to two short outages lasting approximately 3 minutes during the maintenance period.

Nov <var data-var='date'>15</var>, <var data-var='time'>10:18</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>15</var>, <var data-var='time'>09:44</var> UTC Monitoring - Our autoscaling has caught up to a spike in requests and the error rate has normalized. We continue to monitor the health of the system. Nov <var data-var='date'>15</var>, <var data-var='time'>07:54</var> UTC Investigating - We are currently investigating this issue.

Nov <var data-var='date'>12</var>, <var data-var='time'>07:45</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>12</var>, <var data-var='time'>03:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>13:43</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time. There may be up to two short (3 min. or less) periods of downtime during the maintenance period.

Nov <var data-var='date'> 8</var>, <var data-var='time'>09:45</var> UTC Resolved - Swish has resolved their incident. We continue to monitor the error rate for Swish payments. https://status.swish.nu/incidents/1fwn9ny2lsh3 Nov <var data-var='date'> 8</var>, <var data-var='time'>08:08</var> UTC Update - We see an elevated error rate for Swish payments for many merchants. More information can be found on the Swish status page at https://status.swish.nu/incidents/1fwn9ny2lsh3 Nov <var data-var='date'> 8</var>, <var data-var='time'>08:06</var> UTC Investigating - We are currently investigating this issue. Nov <var data-var='date'> 8</var>, <var data-var='time'>08:06</var> UTC Identified - The issue has been identified and a fix is being implemented.

Errors with Swish payments

Oct <var data-var='date'>29</var>, <var data-var='time'>06:30</var> UTC Resolved - Our monitoring shows a period of downtime between 19:53 and 20:42 CET yesterday, October 28th. This was due to an issue with our upstream provider, the details are here: https://status.heroku.com/incidents/2721

Is BetterNow down?

BetterNow status is UP

Lastest published events

retroactive: API authorization errors

VIpps/MobilePay errors

Elevated Errors

BetterNow Services, Components and Regions

Recent BetterNow events

retroactive: API authorization errors

VIpps/MobilePay errors

Elevated Errors

Increased Error Rate

Swish Maintenance

Database Maintenance