Aug <var data-var='date'> 5</var>, <var data-var='time'>17:48</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:42</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> UTC Monitoring - The issue was identified

Sitewide 502 Errors

Jun <var data-var='date'>12</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>22:33</var> UTC Identified - The issue has been identified and a fix is being implemented.

Failure in initial page loading

Jun <var data-var='date'>10</var>, <var data-var='time'>00:38</var> UTC Resolved - The fix has been deployed on all environments and systems are back to full operation Jun <var data-var='date'> 9</var>, <var data-var='time'>22:59</var> UTC Update - A fix has been deployed on the EU services and looks to be working. It is being deployed to US now Jun <var data-var='date'> 9</var>, <var data-var='time'>19:44</var> UTC Identified - The issue has been further isolated to issues with the internal routing between the backend services. A fix is underway Jun <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> UTC Monitoring - A bad rollout on our canary servers resulted in 10% of traffic being routed to broken services. We have rolled back the changes and are monitoring the issue.

Server errors on logins for a subset of users

Jun <var data-var='date'> 8</var>, <var data-var='time'>21:25</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>18:59</var> UTC Identified - The issue has been identified and a fix is being implemented.

Service disruption on US and EU sites

Feb <var data-var='date'>12</var>, <var data-var='time'>08:52</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>07:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>07:08</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>12</var>, <var data-var='time'>06:53</var> UTC Investigating - We are currently investigating this issue.

Service disruption on US sites.

Jan <var data-var='date'>23</var>, <var data-var='time'>18:48</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>18:47</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>23</var>, <var data-var='time'>18:45</var> UTC Investigating - We are currently investigating this issue.

Partial outage on communities (US)

Jan <var data-var='date'>13</var>, <var data-var='time'>04:26</var> UTC Resolved - Changes are complete and analytics are back online. Jan <var data-var='date'>12</var>, <var data-var='time'>23:34</var> UTC Identified - Analytics on sites in EU are currently not being updated while we make changes. The data is still being collected and will reflect correctly once consumption is resumed.

Analytics consumption on EU paused

Dec <var data-var='date'> 5</var>, <var data-var='time'>05:59</var> UTC Resolved - The patch was effective and time to index is now back to normal. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:43</var> UTC Monitoring - We have deployed a patch and are monitoring the situation. Dec <var data-var='date'> 5</var>, <var data-var='time'>00:53</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 5</var>, <var data-var='time'>00:53</var> UTC Investigating - We have identified a slow down in the search indexing pipeline and are working on patch to resolve the issue. Users may experience delay between publishing content until they appear in the search results.

New content not appearing in the search results

Nov <var data-var='date'>18</var>, <var data-var='time'>15:11</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:02</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>12:21</var> UTC Monitoring - Thanks for your patience. We have confirmed that the Cloudflare service is back to normal. We'll continue to monitor the situation to ensure stability Nov <var data-var='date'>18</var>, <var data-var='time'>12:12</var> UTC Identified - We are currently experiencing a service disruption by an ongoing incident impacting Cloudflare. Our team is in direct communication with their support team to help restore normal service as quickly as possible. We will continue post updates. Thank you for your patience Nov <var data-var='date'>18</var>, <var data-var='time'>12:04</var> UTC Investigating - We are currently investigating this issue.

All communities are down

Nov <var data-var='date'>12</var>, <var data-var='time'>16:00</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>15:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>12</var>, <var data-var='time'>15:20</var> UTC Investigating - We are currently investigating this issue.

Communities Inaccessible

Nov <var data-var='date'> 4</var>, <var data-var='time'>16:01</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>15:59</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>15:57</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>15:28</var> UTC Investigating - We are currently investigating this issue.

Major outage in community services

Oct <var data-var='date'>29</var>, <var data-var='time'>19:37</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>19:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>19:13</var> UTC Investigating - We are currently investigating this issue.

Degraded performance in US region

Oct <var data-var='date'>21</var>, <var data-var='time'>19:12</var> UTC Resolved - The issues with the performance have been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>19:05</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>21</var>, <var data-var='time'>19:04</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>21</var>, <var data-var='time'>18:51</var> UTC Monitoring - The implemented fix has remediated the issue with analytics. We are still closely monitoring the situation. Oct <var data-var='date'>21</var>, <var data-var='time'>17:50</var> UTC Identified - We have been able to identify an issue affecting customers within the EU region. It is limited to analytics and page views specifically. A patch has been deployed and we are monitoring the situation. No loss of data has been reported and the analytic results will show up with a delay.

Degraded performance in EU region

Oct <var data-var='date'> 9</var>, <var data-var='time'>14:05</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:04</var> UTC Update - The issue is resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> UTC Investigating - We are currently investigating this issue.

Issues with creating new Spaces

Oct <var data-var='date'> 7</var>, <var data-var='time'>22:02</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>20:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 7</var>, <var data-var='time'>20:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 7</var>, <var data-var='time'>19:37</var> UTC Investigating - We are currently investigating this issue.

Degraded Performance Across Community Services

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:34</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:20</var> UTC Investigating - All communities are failing with bad gateway errors. We are investigating the issue.

Bad Gateway Errors

Aug <var data-var='date'> 7</var>, <var data-var='time'>19:22</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> UTC Identified - We are experiencing a slow down in our US region. We have identified the root cause and are deploying a patch.

Degraded Performance Across Community Services in US Region

Jun <var data-var='date'>25</var>, <var data-var='time'>17:00</var> UTC Resolved - The community service is experiencing technical difficulties. Our tech team is notified.

We have identified an issue around our community service

Apr <var data-var='date'>15</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>23:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>23:19</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>23:18</var> UTC Investigating - We have identified an issue with our search service in US region. The issue has been identified and we are working on a fix.

Search service disruption

Jan <var data-var='date'> 8</var>, <var data-var='time'>19:45</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>19:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> UTC Investigating - We are currently investigating this issue.

Partial Community Downtime

Jan <var data-var='date'> 7</var>, <var data-var='time'>22:28</var> UTC Resolved - The incident had been resolved. However, we are still closely monitoring the situation. Jan <var data-var='date'> 7</var>, <var data-var='time'>22:21</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 7</var>, <var data-var='time'>21:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 7</var>, <var data-var='time'>21:01</var> UTC Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 7</var>, <var data-var='time'>19:27</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 7</var>, <var data-var='time'>19:23</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 7</var>, <var data-var='time'>18:18</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 7</var>, <var data-var='time'>18:03</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 7</var>, <var data-var='time'>17:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 7</var>, <var data-var='time'>17:11</var> UTC Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 7</var>, <var data-var='time'>16:28</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 7</var>, <var data-var='time'>16:19</var> UTC Investigating - We are currently investigating this issue.

Partial community downtime

Nov <var data-var='date'>14</var>, <var data-var='time'>20:47</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>20:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>14</var>, <var data-var='time'>19:20</var> UTC Identified - The issue has been identified and a fix is being implemented.

Gateway timeout on communities

Oct <var data-var='date'>21</var>, <var data-var='time'>19:32</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>19:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>21</var>, <var data-var='time'>19:20</var> UTC Investigating - We are currently investigating this issue.

405 Method not allowed on random communities

Sep <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> UTC Resolved - This has been resolved.

Space member service degradation

Aug <var data-var='date'>30</var>, <var data-var='time'>22:10</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>19:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Is Bettermode down?

Bettermode status is UP

Lastest published events

Sitewide 502 Errors

Failure in initial page loading

Server errors on logins for a subset of users

Bettermode Services, Components and Regions

Recent Bettermode events

Sitewide 502 Errors

Failure in initial page loading

Server errors on logins for a subset of users

Service disruption on US and EU sites

Service disruption on US sites.

Partial outage on communities (US)