Aug <var data-var='date'> 5</var>, <var data-var='time'>18:28</var> EDT Resolved - The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com Aug <var data-var='date'> 5</var>, <var data-var='time'>16:14</var> EDT Identified - Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing support@bettercloud.com and we will get back to you as soon as possible.

Live Chat Outage

May <var data-var='date'>19</var>, <var data-var='time'>18:30</var> EDT Resolved - We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our <a href="https://help.bettercloud.com/en/articles/555-integrating-office-365-with-bettercloud" target="_blank">help center article.</a> We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com. May <var data-var='date'>19</var>, <var data-var='time'>10:51</var> EDT Investigating - We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact support@bettercloud.com with any questions or concerns.

Suspended O365 Integrations

May <var data-var='date'> 4</var>, <var data-var='time'>14:47</var> EDT Resolved - We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing support@bettercloud.com. May <var data-var='date'> 4</var>, <var data-var='time'>12:30</var> EDT Monitoring - We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com May <var data-var='date'> 4</var>, <var data-var='time'>09:14</var> EDT Investigating - We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

Workflow/Action UI Outage

May <var data-var='date'> 1</var>, <var data-var='time'>23:42</var> EDT Resolved - We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to support@bettercloud.com May <var data-var='date'> 1</var>, <var data-var='time'>20:16</var> EDT Update - We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com. May <var data-var='date'> 1</var>, <var data-var='time'>15:15</var> EDT Investigating - We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com.

User Automation: Certain Workflows Not Triggering

Apr <var data-var='date'>30</var>, <var data-var='time'>19:11</var> EDT Resolved - We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com. Apr <var data-var='date'>30</var>, <var data-var='time'>17:32</var> EDT Investigating - We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at support@bettercloud.com.

Workflow/Action Delays

Apr <var data-var='date'>28</var>, <var data-var='time'>09:25</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>09:38</var> EDT Update - We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at support@bettercloud.com Apr <var data-var='date'>24</var>, <var data-var='time'>17:11</var> EDT Monitoring - We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com

Workflow email notifications are not sending

Apr <var data-var='date'>22</var>, <var data-var='time'>16:34</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>10:30</var> EDT Identified - Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing support@bettercloud.com and we will get back to you as soon as possible.

Apr <var data-var='date'>16</var>, <var data-var='time'>12:29</var> EDT Resolved - We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com. Apr <var data-var='date'>15</var>, <var data-var='time'>14:12</var> EDT Monitoring - We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com Apr <var data-var='date'>14</var>, <var data-var='time'>13:44</var> EDT Identified - We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing support@bettercloud.com.

File Governance - Insights Data

Apr <var data-var='date'>14</var>, <var data-var='time'>18:57</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:10</var> EDT Scheduled - Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo maintenance on Tuesday, April 14th 2026 from 6:00PM ET to 7:00PM ET. Within this window, customers may experience the following behavior: - Delays processing and executing Workflows & Actions - Delays receiving and processing Extended Workflow Trigger Events Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

User Automation Maintenance

Feb <var data-var='date'>20</var>, <var data-var='time'>08:30</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>20</var>, <var data-var='time'>04:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>10:15</var> EST Scheduled - BetterCloud Spend Optimization is scheduled to undergo routine maintenance on Monday, February 16th 2026 from 4:30AM to 8:30AM EST. Within this window, customers may experience the following behavior in BetterCloud's Spend Optimization functionality on trackapp.bettercloud.com: - Unable to login or use the UI - Possible inconsistencies while viewing UI elements - Errors initiating certain flows from the UI If you have any questions, please reach out to support by emailing support@bettercloud.com

Spend Optimization Maintenance

Feb <var data-var='date'>19</var>, <var data-var='time'>13:55</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>10:49</var> EST Identified - Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing support@bettercloud.com and we will get back to you as soon as possible.

Feb <var data-var='date'>16</var>, <var data-var='time'>08:30</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>04:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>13:59</var> EST Scheduled - BetterCloud Spend Optimization is scheduled to undergo routine maintenance on Monday, February 16th 2026 from 4:30AM to 8:30AM EST. Within this window, customers may experience the following behavior in BetterCloud's Spend Optimization functionality on trackapp.bettercloud.com: - Unable to login or use the UI - Possible inconsistencies while viewing UI elements - Errors initiating certain flows from the UI If you have any questions, please reach out to support by emailing support@bettercloud.com

Feb <var data-var='date'>12</var>, <var data-var='time'>08:09</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>04:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:38</var> EST Scheduled - BetterCloud's Spend Optimization is scheduled to undergo routine maintenance on Thursday, February 12th 2026 from 4:30AM to 8:30AM EST. Within this window, customers may experience the following behavior in BetterCloud's Spend Optimization functionality on trackapp.bettercloud.com: - Unable to login or use the UI - Possible inconsistencies while viewing UI elements - Errors initiating certain flows from the UI If you have any questions, please reach out to support by emailing support@bettercloud.com

Scheduled Maintenance on Spend Optimization - Thursday, February 12th 2026

Feb <var data-var='date'> 3</var>, <var data-var='time'>09:06</var> EST Completed - This maintenance will be rescheduled. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> EST Scheduled - Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo maintenance on Tuesday, February 3rd 2026 from 11:00AM ET to 1:00PM ET. Within this window, some customers may experience the following behavior: - Delays processing and executing Workflows & Actions - Delays receiving and processing Extended Workflow Trigger Events Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

Jan <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>16:57</var> EST Update - Maintenance is still ongoing. This window will be extended an additional two hours. Thank you for your continued patience and understanding. Please email support@bettercloud.com if you have any questions. Jan <var data-var='date'>30</var>, <var data-var='time'>15:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>13:11</var> EST Scheduled - Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo maintenance on Friday, January 30th 2026 from 3:00PM ET to 5:00PM ET. Within this window, customers may experience the following behavior: - Delays processing and executing Workflows & Actions - Delays receiving and processing Extended Workflow Trigger Events Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

User automation maintenance

Jan <var data-var='date'>26</var>, <var data-var='time'>19:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>26</var>, <var data-var='time'>17:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>26</var>, <var data-var='time'>16:13</var> EST Scheduled - Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo emergency maintenance on Monday, January 26th 2026 from 5:00PM ET to 7:00PM ET. Within this window, customers may experience the following behavior: - Delays processing and executing Workflows & Actions - Delays receiving and processing Extended Workflow Trigger Events Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

Jan <var data-var='date'> 5</var>, <var data-var='time'>17:27</var> EST Resolved - We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:54</var> EST Investigating - We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com

Workflow Action Delays

Dec <var data-var='date'>19</var>, <var data-var='time'>17:52</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>14:47</var> EST Investigating - We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing support@bettercloud.com

Actions, Integrations, and Self Service Agent delays

Dec <var data-var='date'>10</var>, <var data-var='time'>18:39</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>18:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 4</var>, <var data-var='time'>19:02</var> EST Scheduled - BetterCloud is scheduled to undergo routine maintenance on Wednesday, December 10th 2025 from 6:00pm to 8:00pm EST. During this time, customers will not be able to login to User Automation, Spend Optimization, Google Administration, File Governance (app.bettercloud.com, trackapp.bettercloud.com, g.bettercloud.com, fg.bettercloud.com). If you have any questions, feel free to reach out to support at support@bettercloud.com

Scheduled Maintenance on login functionality - Wednesday, December 10th 2025

Dec <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> EST Resolved - Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, <a href="mailto:support@bettercloud.com" target="_blank">please contact our Support Team.</a>

Google Administration (g.bettercloud.com) Outage

Nov <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>13:40</var> EST Identified - We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.

Ingestion delays

Sep <var data-var='date'>30</var>, <var data-var='time'>19:35</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>09:13</var> EDT Update - This maintenance window has been rescheduled for Tuesday, September 30th from 7:00PM to 9:00PM EST. Sep <var data-var='date'>18</var>, <var data-var='time'>17:01</var> EDT Scheduled - BetterCloud's User Automation (app.bettercloud.com) platform is scheduled to undergo routine maintenance on Tuesday, September 23rd 2025 from 7:00PM to 9:00PM EST. Within this window, customers will experience the following behavior in both platforms: - Unable to navigate to or load Workflows in app.bettercloud.com - Delays processing and executing all Workflow/Action related functionality, including already in flight Workflows Note: All delayed Events/Workflows/Actions will resume once maintenance is completed.

Scheduled Maintenance on User Automation (app.bettercloud.com)- Workflows

Sep <var data-var='date'>26</var>, <var data-var='time'>14:32</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>12:29</var> EDT Monitoring - Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

Ingestion Delays

Sep <var data-var='date'>10</var>, <var data-var='time'>09:16</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> EDT Monitoring - A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a> Sep <var data-var='date'> 4</var>, <var data-var='time'>10:06</var> EDT Investigating - We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

Workflow Delays

Sep <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>11:58</var> EDT Scheduled - BetterCloud's User Automation (app.bettercloud.com) and Google Administration (g.bettercloud.com) platforms are scheduled to undergo routine maintenance on Tuesday, September 2nd 2025 from 6:00PM to 7:00PM EST. Within this window, customers will experience the following behavior in both platforms: - Unable to login or navigate within app.bettercloud.com or g.bettercloud.com - (In app.bettercloud.com) delays processing and executing all Workflow/Action related functionality, including already in flight Workflows Note: All delayed Events/Workflows/Actions will resume once maintenance is completed.

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Lastest published events

Live Chat Outage

Suspended O365 Integrations

Workflow/Action UI Outage

BetterCloud Services, Components and Regions

Recent BetterCloud events

Live Chat Outage

Suspended O365 Integrations

Workflow/Action UI Outage

User Automation: Certain Workflows Not Triggering

Workflow/Action Delays

Workflow email notifications are not sending