Feb <var data-var='date'>20</var>, <var data-var='time'>08:30</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>20</var>, <var data-var='time'>04:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>18</var>, <var data-var='time'>10:15</var> EST Scheduled - BetterCloud Spend Optimization is scheduled to undergo routine maintenance on Monday, February 16th 2026 from 4:30AM to 8:30AM EST. Within this window, customers may experience the following behavior in BetterCloud's Spend Optimization functionality on trackapp.bettercloud.com: - Unable to login or use the UI - Possible inconsistencies while viewing UI elements - Errors initiating certain flows from the UI If you have any questions, please reach out to support by emailing support@bettercloud.com

Spend Optimization Maintenance

Feb <var data-var='date'>19</var>, <var data-var='time'>13:55</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>10:49</var> EST Identified - Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing support@bettercloud.com and we will get back to you as soon as possible.

Live Chat Outage

Feb <var data-var='date'>16</var>, <var data-var='time'>08:30</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>04:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>13</var>, <var data-var='time'>13:59</var> EST Scheduled - BetterCloud Spend Optimization is scheduled to undergo routine maintenance on Monday, February 16th 2026 from 4:30AM to 8:30AM EST. Within this window, customers may experience the following behavior in BetterCloud's Spend Optimization functionality on trackapp.bettercloud.com: - Unable to login or use the UI - Possible inconsistencies while viewing UI elements - Errors initiating certain flows from the UI If you have any questions, please reach out to support by emailing support@bettercloud.com

Feb <var data-var='date'>12</var>, <var data-var='time'>08:09</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>04:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:38</var> EST Scheduled - BetterCloud's Spend Optimization is scheduled to undergo routine maintenance on Thursday, February 12th 2026 from 4:30AM to 8:30AM EST. Within this window, customers may experience the following behavior in BetterCloud's Spend Optimization functionality on trackapp.bettercloud.com: - Unable to login or use the UI - Possible inconsistencies while viewing UI elements - Errors initiating certain flows from the UI If you have any questions, please reach out to support by emailing support@bettercloud.com

Scheduled Maintenance on Spend Optimization - Thursday, February 12th 2026

Feb <var data-var='date'> 3</var>, <var data-var='time'>09:06</var> EST Completed - This maintenance will be rescheduled.Feb <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> EST Scheduled - Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo maintenance on Tuesday, February 3rd 2026 from 11:00AM ET to 1:00PM ET. Within this window, some customers may experience the following behavior: - Delays processing and executing Workflows & Actions - Delays receiving and processing Extended Workflow Trigger Events Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

User Automation Maintenance

Jan <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>30</var>, <var data-var='time'>16:57</var> EST Update - Maintenance is still ongoing. This window will be extended an additional two hours. Thank you for your continued patience and understanding. Please email support@bettercloud.com if you have any questions.Jan <var data-var='date'>30</var>, <var data-var='time'>15:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>28</var>, <var data-var='time'>13:11</var> EST Scheduled - Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo maintenance on Friday, January 30th 2026 from 3:00PM ET to 5:00PM ET. Within this window, customers may experience the following behavior: - Delays processing and executing Workflows & Actions - Delays receiving and processing Extended Workflow Trigger Events Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

User automation maintenance

Jan <var data-var='date'>26</var>, <var data-var='time'>19:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>26</var>, <var data-var='time'>17:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>26</var>, <var data-var='time'>16:13</var> EST Scheduled - Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo emergency maintenance on Monday, January 26th 2026 from 5:00PM ET to 7:00PM ET. Within this window, customers may experience the following behavior: - Delays processing and executing Workflows & Actions - Delays receiving and processing Extended Workflow Trigger Events Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

Jan <var data-var='date'> 5</var>, <var data-var='time'>17:27</var> EST Resolved - We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.Jan <var data-var='date'> 5</var>, <var data-var='time'>16:54</var> EST Investigating - We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com

Workflow Action Delays

Dec <var data-var='date'>19</var>, <var data-var='time'>17:52</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>19</var>, <var data-var='time'>14:47</var> EST Investigating - We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing support@bettercloud.com

Actions, Integrations, and Self Service Agent delays

Dec <var data-var='date'>10</var>, <var data-var='time'>18:39</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>10</var>, <var data-var='time'>18:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>19:02</var> EST Scheduled - BetterCloud is scheduled to undergo routine maintenance on Wednesday, December 10th 2025 from 6:00pm to 8:00pm EST. During this time, customers will not be able to login to User Automation, Spend Optimization, Google Administration, File Governance (app.bettercloud.com, trackapp.bettercloud.com, g.bettercloud.com, fg.bettercloud.com). If you have any questions, feel free to reach out to support at support@bettercloud.com

Scheduled Maintenance on login functionality - Wednesday, December 10th 2025

Dec <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> EST Resolved - Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, <a href="mailto:support@bettercloud.com" target="_blank">please contact our Support Team.</a>

Google Administration (g.bettercloud.com) Outage

Nov <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'> 3</var>, <var data-var='time'>13:40</var> EST Identified - We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.

Ingestion delays

Sep <var data-var='date'>30</var>, <var data-var='time'>19:35</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>23</var>, <var data-var='time'>09:13</var> EDT Update - This maintenance window has been rescheduled for Tuesday, September 30th from 7:00PM to 9:00PM EST.Sep <var data-var='date'>18</var>, <var data-var='time'>17:01</var> EDT Scheduled - BetterCloud's User Automation (app.bettercloud.com) platform is scheduled to undergo routine maintenance on Tuesday, September 23rd 2025 from 7:00PM to 9:00PM EST. Within this window, customers will experience the following behavior in both platforms: - Unable to navigate to or load Workflows in app.bettercloud.com - Delays processing and executing all Workflow/Action related functionality, including already in flight Workflows Note: All delayed Events/Workflows/Actions will resume once maintenance is completed.

Scheduled Maintenance on User Automation (app.bettercloud.com)- Workflows

Sep <var data-var='date'>26</var>, <var data-var='time'>14:32</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'>26</var>, <var data-var='time'>12:29</var> EDT Monitoring - Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

Ingestion Delays

Sep <var data-var='date'>10</var>, <var data-var='time'>09:16</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> EDT Monitoring - A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:06</var> EDT Investigating - We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

Workflow Delays

Sep <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>27</var>, <var data-var='time'>11:58</var> EDT Scheduled - BetterCloud's User Automation (app.bettercloud.com) and Google Administration (g.bettercloud.com) platforms are scheduled to undergo routine maintenance on Tuesday, September 2nd 2025 from 6:00PM to 7:00PM EST. Within this window, customers will experience the following behavior in both platforms: - Unable to login or navigate within app.bettercloud.com or g.bettercloud.com - (In app.bettercloud.com) delays processing and executing all Workflow/Action related functionality, including already in flight Workflows Note: All delayed Events/Workflows/Actions will resume once maintenance is completed.

Scheduled Maintenance on User Automation and Google Administration (app.bettercloud.com and g.bettercloud.com)

Jul <var data-var='date'>17</var>, <var data-var='time'>14:30</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>17</var>, <var data-var='time'>12:37</var> EDT Monitoring - The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>Jul <var data-var='date'>17</var>, <var data-var='time'>10:56</var> EDT Investigating - We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

Spend Optimization Performance

Jul <var data-var='date'> 2</var>, <var data-var='time'>19:58</var> EDT Resolved - We have resolved the issue affecting our help center. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.comJul <var data-var='date'> 2</var>, <var data-var='time'>12:21</var> EDT Identified - The help center is currently unavailable due to an issue with our provider (https://help.bettercloud.com). Please use https://support.bettercloud.com/s/knowledge-search as a temporary workaround.

Help Center Outage

Jun <var data-var='date'>27</var>, <var data-var='time'>16:32</var> EDT Resolved - This incident has been resolved. Docusign actions should be working as expected. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>Jun <var data-var='date'> 4</var>, <var data-var='time'>10:32</var> EDT Identified - We have identified the root cause of an issue that is causing all Docusign actions to fail. As we work towards a resolution, the Docusign integration will not be available for installation in the Integration Center. We apologize for any inconvenience and will provide updates here. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

Docusign Integration Outage

Jun <var data-var='date'>16</var>, <var data-var='time'>19:03</var> EDT Resolved - We have resolved the issue preventing workflows from saving. We appreciate your patience! If you have any questions, please contact our Support Team by emailing support@bettercloud.com.Jun <var data-var='date'>16</var>, <var data-var='time'>14:36</var> EDT Identified - We have identified an issue <preventing/affecting/delaying/etc> in BetterCloud and our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

Unable to save workflows

Jun <var data-var='date'>12</var>, <var data-var='time'>17:25</var> EDT Resolved - Google's engineering team has resolved the issue affecting BetterCloud services. Customers can now access BetterCloud and should no longer experience performance issues. If you have any questions, please contact Support: support@bettercloud.comJun <var data-var='date'>12</var>, <var data-var='time'>16:05</var> EDT Identified - After initial investigation, the scope of this issue may lead to users experiencing degraded performance across all BetterCloud products. We have identified the root cause of the issue to be: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4. If you have any questions, please contact Support: support@bettercloud.comJun <var data-var='date'>12</var>, <var data-var='time'>15:00</var> EDT Update - We are continuing to investigate this issue.Jun <var data-var='date'>12</var>, <var data-var='time'>14:23</var> EDT Investigating - We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

Cannot Access BetterCloud

Jun <var data-var='date'>11</var>, <var data-var='time'>12:00</var> EDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>11</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>11</var>, <var data-var='time'>09:48</var> EDT Scheduled - File Governance (fg.bettercloud.com) is set to undergo emergency maintenance on Wednesday, June 11th 2025 from 10:00AM ET to 12:00PM ET. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at fg.bettercloud.com. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

File Governance Maintenance

Jun <var data-var='date'> 5</var>, <var data-var='time'>10:10</var> EDT Completed - The maintenance will be rescheduled.Jun <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> EDT Scheduled - BetterCloud's File Governance functionality (aka: Tricent/app.tricent.com) is scheduled to undergo maintenance on Thursday, June 5th 2025 from 10:00AM EST to 12:00PM EST. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at app.tricent.com.

Scheduled Maintenance on File Governance (Tricent) functionality- Thursday, June 5th 2025

May <var data-var='date'>30</var>, <var data-var='time'>15:20</var> EDT Resolved - This incident has been resolved.May <var data-var='date'>23</var>, <var data-var='time'>18:11</var> EDT Update - We are continuing to work towards a solution for the issue affecting File Governance Insights data. We will continue to provide updates here until Insights data is accurate. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>May <var data-var='date'>19</var>, <var data-var='time'>10:27</var> EDT Update - File Governance Insights data remains out-of-date for a subset of customers. We are in the process of implementing further optimizations that should enable us to process the remaining updates more quickly and efficiently. We will continue to provide updates here until Insights data is accurate. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>May <var data-var='date'>16</var>, <var data-var='time'>11:06</var> EDT Monitoring - We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please <a href="mailto:support@bettercloud.com" target="_blank">contact our Support Team.</a>

File Governance - Insights Data

May <var data-var='date'>20</var>, <var data-var='time'>10:03</var> EDT Completed - The maintenance originally planned for today will be rescheduled.May <var data-var='date'>20</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>15</var>, <var data-var='time'>10:18</var> EDT Scheduled - BetterCloud's File Governance functionality (aka: Tricent/app.tricent.com) is scheduled to undergo maintenance on Tuesday, May 20th 2025 from 10:00AM EST to 12:00PM EST. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at app.tricent.com.

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Scheduled Maintenance on Spend Optimization - Thursday, February 12th 2026

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