Mar <var data-var='date'>26</var>, <var data-var='time'>10:01</var> CDT Resolved - The issue has been resolved. Support tickets can be logged via https://support.benchprep.com/new/Mar <var data-var='date'>26</var>, <var data-var='time'>09:37</var> CDT Investigating - We are currently investigating an issue with our 3rd party ticketing system. This does not affect any Admin or Learner facing applications. If you are unable to submit a support ticket via https://support.benchprep.com/new/ you can send an email via help@benchprep.com

Downgraded performance - ticketing sytsem

Mar <var data-var='date'>19</var>, <var data-var='time'>21:28</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>21:11</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>19</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>16</var>, <var data-var='time'>16:30</var> CDT Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Release Maintenance

Feb <var data-var='date'>26</var>, <var data-var='time'>21:45</var> CST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>21:36</var> CST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>26</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>10:25</var> CST Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:32</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:40</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 9</var>, <var data-var='time'>11:09</var> CST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'> 9</var>, <var data-var='time'>09:21</var> CST Investigating - We are actively investigating an issue with degraded performance within Console Admin Application. Learner facing application and other Admin applications are not affected.

Degraded Performance - Console

Feb <var data-var='date'> 5</var>, <var data-var='time'>21:43</var> CST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 5</var>, <var data-var='time'>21:15</var> CST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>11:54</var> CST Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Jan <var data-var='date'>15</var>, <var data-var='time'>21:42</var> CST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>15</var>, <var data-var='time'>21:17</var> CST Verifying - Verification is currently underway for the maintenance items.Jan <var data-var='date'>15</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>10:23</var> CST Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Dec <var data-var='date'>18</var>, <var data-var='time'>21:42</var> CST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>18</var>, <var data-var='time'>21:15</var> CST Verifying - Verification is currently underway for the maintenance items.Dec <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>17</var>, <var data-var='time'>10:35</var> CST Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Nov <var data-var='date'>25</var>, <var data-var='time'>21:17</var> CST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>25</var>, <var data-var='time'>21:13</var> CST Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'>25</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>21</var>, <var data-var='time'>13:41</var> CST Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Nov <var data-var='date'> 6</var>, <var data-var='time'>21:34</var> CST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 6</var>, <var data-var='time'>21:25</var> CST Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>10:28</var> CST Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Oct <var data-var='date'>23</var>, <var data-var='time'>09:42</var> CDT Resolved - This incident has been resolved.Oct <var data-var='date'>23</var>, <var data-var='time'>08:23</var> CDT Update - We are continuing to monitor progress, with full resolution expected soonOct <var data-var='date'>22</var>, <var data-var='time'>17:01</var> CDT Monitoring - We have implemented a fix and are monitoring progressOct <var data-var='date'>22</var>, <var data-var='time'>12:21</var> CDT Identified - The issue with Boost reporting has been identified and a fix is being implemented.Oct <var data-var='date'>21</var>, <var data-var='time'>14:15</var> CDT Investigating - We are actively investigating an issue affecting Boost Reporting Dashboard. The Learning Application and other admin tools are not affected.

Degraded Performance - Boost Dashboard

Oct <var data-var='date'>20</var>, <var data-var='time'>07:33</var> CDT Resolved - The issue has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>07:13</var> CDT Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>20</var>, <var data-var='time'>06:57</var> CDT Investigating - We are currently investigating a performance degradation affecting our applications.

Degraded Performance

Oct <var data-var='date'>20</var>, <var data-var='time'>06:31</var> CDT Resolved - This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 04:00:08 CST.Oct <var data-var='date'>18</var>, <var data-var='time'>17:41</var> CDT Update - The resynchronization process is continuing and we are monitoring progress. Data in nearly all tables has been resynced to be up-to-date within customary latency. Two larger tables are up-to-date through 2025-10-18 06:58 UTC and continuing to catch upOct <var data-var='date'>17</var>, <var data-var='time'>22:15</var> CDT Monitoring - A fix has been implemented. We are monitoring the results and will provide further updates.Oct <var data-var='date'>17</var>, <var data-var='time'>11:03</var> CDT Identified - The issue has been identified and we are working on implementing a solution to replicate the data. This process will take time and we will provide further status updates.Oct <var data-var='date'>17</var>, <var data-var='time'>10:45</var> CDT Investigating - We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.

Snowflake - Degraded Performance

Oct <var data-var='date'>16</var>, <var data-var='time'>22:16</var> CDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>16</var>, <var data-var='time'>21:26</var> CDT Verifying - Verification is currently underway for the maintenance items.Oct <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>14</var>, <var data-var='time'>10:55</var> CDT Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Oct <var data-var='date'>16</var>, <var data-var='time'>09:16</var> CDT Resolved - This incident has been resolved.Oct <var data-var='date'>16</var>, <var data-var='time'>08:21</var> CDT Update - We are continuing to monitor progress, with full resolution expected soonOct <var data-var='date'>15</var>, <var data-var='time'>15:38</var> CDT Monitoring - We have implemented a fix and are monitoring progressOct <var data-var='date'>15</var>, <var data-var='time'>13:25</var> CDT Identified - The issue with Boost reporting has been identified and a fix is being implemented.Oct <var data-var='date'>15</var>, <var data-var='time'>09:27</var> CDT Investigating - We are actively investigating an issue affecting Boost Dashboard. The Learning Application and other admin tools are not affected.

Oct <var data-var='date'>10</var>, <var data-var='time'>11:25</var> CDT Resolved - This incident has been resolved.Oct <var data-var='date'>10</var>, <var data-var='time'>10:54</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>10</var>, <var data-var='time'>10:23</var> CDT Investigating - We are currently investigating an issue affecting Console Analytics. The Learning Application is not affected.

Degraded Performance - Console Analytics

Oct <var data-var='date'> 7</var>, <var data-var='time'>10:20</var> CDT Resolved - This incident has been resolved.Oct <var data-var='date'> 6</var>, <var data-var='time'>15:42</var> CDT Monitoring - We have implemented a fix and are monitoring progressOct <var data-var='date'> 6</var>, <var data-var='time'>13:49</var> CDT Identified - The issue with Boost reporting has been identified and a fix is being implemented.Oct <var data-var='date'> 6</var>, <var data-var='time'>11:46</var> CDT Investigating - We are actively investigating an issue affecting Boost Dashboard. The Learning Application and other admin tools are not affected.

Sep <var data-var='date'>25</var>, <var data-var='time'>21:36</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>25</var>, <var data-var='time'>21:20</var> CDT Verifying - Verification is currently underway for the maintenance items.Sep <var data-var='date'>25</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>23</var>, <var data-var='time'>09:47</var> CDT Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Sep <var data-var='date'> 8</var>, <var data-var='time'>16:13</var> CDT Resolved - This incident has been resolved.Sep <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> CDT Monitoring - A fix has been implemented, we have confirmed the applications are operational and we are monitoring current performance.Sep <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> CDT Update - We are continuing to investigate this issue.Sep <var data-var='date'> 8</var>, <var data-var='time'>12:03</var> CDT Investigating - We are actively investigating an issue with degraded performance across our applications.

Sep <var data-var='date'> 4</var>, <var data-var='time'>23:58</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 4</var>, <var data-var='time'>21:29</var> CDT Verifying - Verification is currently underway for the maintenance items.Sep <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 3</var>, <var data-var='time'>14:46</var> CDT Scheduled - We are planning to have a short maintenance window. While we expect minimal performance impact for most of our customers, it is possible some may experience degraded performance or downtime for a period of up to 15 minutes.

Aug <var data-var='date'>14</var>, <var data-var='time'>21:32</var> CDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>14</var>, <var data-var='time'>21:20</var> CDT Verifying - Verification is currently underway for the maintenance items.Aug <var data-var='date'>14</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>11</var>, <var data-var='time'>12:03</var> CDT Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Jul <var data-var='date'>24</var>, <var data-var='time'>21:50</var> CDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>24</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>23</var>, <var data-var='time'>12:50</var> CDT Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Jul <var data-var='date'>18</var>, <var data-var='time'>13:39</var> CDT Resolved - The maintenance completed. All learner facing and administrative applications are operational.Jul <var data-var='date'>18</var>, <var data-var='time'>13:29</var> CDT Identified - We are completing an operational step resulting from earlier emergency maintenance. During this time, some users may experience temporary disruptions across multiple services. We anticipate the maintenance to be brief and expect services to stabilize within a few minutes

Maintenance

Jul <var data-var='date'>18</var>, <var data-var='time'>11:19</var> CDT Resolved - The maintenance completed. All learner facing and administrative applications are operational.Jul <var data-var='date'>18</var>, <var data-var='time'>11:09</var> CDT Identified - We are currently performing emergency maintenance on all applications. During this time, access to all services may be temporarily unavailable. We anticipate the maintenance to be brief and expect services to resume within a few minutes.

Jul <var data-var='date'> 1</var>, <var data-var='time'>22:12</var> CDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 1</var>, <var data-var='time'>21:21</var> CDT Verifying - Verification is currently underway for the maintenance items.Jul <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>30</var>, <var data-var='time'>09:13</var> CDT Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

Jun <var data-var='date'>12</var>, <var data-var='time'>21:30</var> CDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>12</var>, <var data-var='time'>21:12</var> CDT Verifying - Verification is currently underway for the maintenance items.Jun <var data-var='date'>12</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'> 9</var>, <var data-var='time'>19:05</var> CDT Scheduled - We are planning to have a short maintenance window. While we are expecting performance impact to be minimal for most of our customers, it is possible that some customers will experience degraded performance or downtime for a period of up to 15 minutes.

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Downgraded performance - ticketing sytsem

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BenchPrep Services, Components and Regions

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Downgraded performance - ticketing sytsem

Release Maintenance

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Degraded Performance - Console

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