May <var data-var='date'>18</var>, <var data-var='time'>23:00</var> UTC Resolved - Between May 8 at 01:00 CEST and 7:14 CEST, a subset of CEP recurring automations failed to execute as scheduled. Affected automations were not sent during this window and were not retried. The issue has been resolved. The service has been operating normally since 7:14 CEST.

Missed executions for CEP recurring automations

May <var data-var='date'>13</var>, <var data-var='time'>18:16</var> UTC Resolved - All delayed notifications have been processed, and new notifications are now being delivered as expected. The incident is resolved, and all services are operating normally. May <var data-var='date'>13</var>, <var data-var='time'>17:03</var> UTC Monitoring - A fix has been deployed and the backlog of delayed notifications has been processed. New notifications are being sent as expected. We are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>16:40</var> UTC Identified - We have identified the cause of the issue. A recent configuration change caused push notifications submitted via the Transactional API to not reach our delivery pipeline. A fix is being deployed. Once it is in place, affected notifications will be delivered and no data will be lost. May <var data-var='date'>13</var>, <var data-var='time'>16:08</var> UTC Investigating - We are investigating an issue affecting push notification delivery via the [MEP] Transactional API. Notifications submitted since 14:20 CEST may not be delivered. Our team is working to identify the cause.

Transactional API push delivery issues

May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Resolved - Between May 8 at 05:00 CEST and 11:15 CEST, a subset of CEP recurring automations failed to execute as scheduled. Affected automations were not sent during this window and were not retried. The issue has been resolved. The service has been operating normally since 11:30 CEST.

May <var data-var='date'> 7</var>, <var data-var='time'>12:45</var> UTC Resolved - Profile data indexation has returned to normal. One-time and recurring CEP campaigns are now using up-to-date profile data for targeting and personalization. No data has been lost during this incident. May <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> UTC Monitoring - Our profile data indexation pipeline experienced instability starting at May 7, 02:00 CEST, causing it to fall behind on processing. As a result, profile data used for CEP one-time and recurring campaign targeting was delayed by up to 2 hours 30 minutes for a subset of traffic. The issue has been resolved. Processing has resumed and is recovering. We are monitoring the situation closely.

Delays in CEP profile data indexation

May <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> UTC Resolved - Between May 4, 2026 at 00:00 CEST and May 4, 2026 at 09:30 CEST, approximately 25% of requests serving the Web SDK were failing. This prevented the SDK from loading on some web pages, and as a result, some events may not have been tracked during this period. Push notifications were not affected and were delivered as expected throughout the incident.

Web SDK Degraded Serving

Apr <var data-var='date'>22</var>, <var data-var='time'>08:46</var> UTC Resolved - This incident has been resolved. Between 10:01 CEST and 10:30 CEST, our email composer provider experienced degraded performance that prevented or delayed the initialization of the email editor. A fix was deployed on the provider side and service is back to normal. Apr <var data-var='date'>22</var>, <var data-var='time'>08:36</var> UTC Monitoring - A fix has been deployed by our email composer provider and the email editor is initializing normally again. We are monitoring the situation to ensure stability before resolving the incident. Apr <var data-var='date'>22</var>, <var data-var='time'>08:16</var> UTC Identified - We are currently experiencing an issue with our email composer provider that is impacting the email editor. Since 10:01 CEST, initializing the email composer may fail or be significantly delayed. The issue has been escalated to our third-party provider, and we are awaiting a fix on their side.

Email Composer – Service Unavailable

Apr <var data-var='date'>21</var>, <var data-var='time'>14:04</var> UTC Resolved - This incident has been resolved. Between 15:28 CEST and 15:57 CEST, our email composer provider experienced degraded performance on their infrastructure, which impacted plugin initialization in the email editor. A fix was deployed on the provider side and service is back to normal. Apr <var data-var='date'>21</var>, <var data-var='time'>13:35</var> UTC Identified - Since April 21 at 15:28 CEST, the Email Composer is unavailable due to an incident on our third-party provider's side (Stripo). Users are unable to access or edit email messages in the composer at this time. The issue has been escalated to Stripo, and we are actively monitoring their progress toward a fix. We will share further updates as soon as more information becomes available.

Mar <var data-var='date'>23</var>, <var data-var='time'>10:29</var> UTC Resolved - This incident has been resolved. The exports have been back up since 09:45 CET, pending requests are still being processed. Mar <var data-var='date'>23</var>, <var data-var='time'>00:15</var> UTC Monitoring - MEP campaign delivery has been restored. Campaigns planned since 22:45 CET are currently being sent, and the MEP Audiences API is back to normal. We are monitoring the platform to ensure stability. CEP export slowdowns (recurring and API) remain under investigation. Mar <var data-var='date'>22</var>, <var data-var='time'>23:42</var> UTC Identified - We have identified the root cause of this incident. A failure on a subset of our infrastructure servers is preventing MEP campaigns from being sent and the MEP Audiences API from responding. CEP exports are also experiencing slowdowns on some jobs as a secondary effect. Our team is actively working on restoring the affected services. Mar <var data-var='date'>22</var>, <var data-var='time'>22:31</var> UTC Investigating - We are experiencing an infrastructure issue impacting parts of our platform. Campaign sending on MEP and the MEP Audiences API have been unavailable since 22:45 CET. CEP exports (recurring and API) have been experiencing slowdowns on some jobs since 23:10 CET. Other platform features are operating normally. Our team is actively working on restoring service.

MEP Campaign Sending Delays

Mar <var data-var='date'> 4</var>, <var data-var='time'>07:35</var> UTC Resolved - The service has been restored and has been under monitoring for 48 hours with no regressions observed. Feb <var data-var='date'>28</var>, <var data-var='time'>15:31</var> UTC Monitoring - CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 16:25 CET, and campaigns sent as of now work as expected. No data has been lost. Feb <var data-var='date'>28</var>, <var data-var='time'>15:02</var> UTC Identified - We are investigating delays affecting CEP campaigns (one shot & recurring). As of writing, processing is approximately 1 hour behind schedule. In-app messages and automations are not affected. Campaigns will be sent to the expected users as the backlog clears.

Delays in CEP campaign processing

Feb <var data-var='date'>21</var>, <var data-var='time'>23:17</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>21:19</var> UTC Monitoring - The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored. Feb <var data-var='date'>21</var>, <var data-var='time'>20:16</var> UTC Identified - We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing. We are monitoring the pipeline closely to ensure performance returns to nominal levels. Feb <var data-var='date'>21</var>, <var data-var='time'>19:43</var> UTC Investigating - We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs. As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.

Processing Delays for Mobile Profile Updates

Feb <var data-var='date'>19</var>, <var data-var='time'>09:51</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>09:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>09:30</var> UTC Investigating - We are currently experiencing an issue with our email composer provider that prevents image uploads from functioning correctly. The issue has been escalated to the provider, and we are awaiting a fix on their side. We will share further updates as soon as more information becomes available.

Email Composer - Image Upload Issue

Feb <var data-var='date'>17</var>, <var data-var='time'>12:33</var> UTC Resolved - Trigger automations on webpush SDK are live since 13:00 CET. The incident is now resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>11:38</var> UTC Update - Trigger automations based on mobile SDK events are now live. The ones based on webpush SDK events are currently delayed by 1:30h. We're continuing to monitor the situation and expect a full resolution by 14:00 CET Feb <var data-var='date'>17</var>, <var data-var='time'>10:07</var> UTC Monitoring - CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 11:00 CET, and campaigns sent as of now work as expected. Trigger automations based on mobile & web SDK events are processing but remain delayed by ~2 hours. No data has been lost, messages will be sent to the expected users as the backlog clears. Feb <var data-var='date'>17</var>, <var data-var='time'>09:06</var> UTC Update - We are still investigating the problem. CEP campaigns are still slowly being sent and approximately 2 hours behind schedule. Some trigger automations coming from SDK (mobile & web) events are delayed by 1:30 hours. No data has been lost, messages will be sent to the expected users as the backlog clears. We will provide a status update at 11:00 CET. Feb <var data-var='date'>17</var>, <var data-var='time'>08:02</var> UTC Update - We are still investigating the problem. CEP campaigns are slowly being sent but still approximately 3 hours behind schedule. Some trigger automations are delayed by 30 minutes. No data has been lost, messages will be sent to the expected users as the backlog clears. We will provide a status update at 10:00 CET. Feb <var data-var='date'>17</var>, <var data-var='time'>07:14</var> UTC Investigating - We are investigating delays affecting CEP campaigns (one shot & recurring). As of writing, processing is approximately 3 hours behind schedule. In-app messages and automations are not affected. Campaigns will be sent to the expected users as the backlog clears.

Feb <var data-var='date'>11</var>, <var data-var='time'>07:40</var> UTC Resolved - The backlog has been processed, the trigger automations are now live. Feb <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC Monitoring - Since 06:24 CET, CEP Trigger automations have been running late. We identified the cause and deployed a fix. Deliveries may be delayed by up to 90 minutes while the backlog processes. We are monitoring recovery.

Delays in CEP trigger automations

Jan <var data-var='date'>15</var>, <var data-var='time'>17:00</var> UTC Resolved - Summary: Between 15 January at 18:00 CET and 15 January at 19:00 CET, a small subset of CEP trigger automations was delayed for up to an hour. Only trigger automations using timers and with timers scheduled to fire between 18:00 and 19:00 CET were affected; this represents less than 2% of all trigger automations during this time period. Impact for the affected trigger automations: * Timer firing was delayed by up to one hour. * As a consequence, the delivery of emails, SMS, and push notifications was delayed by up to one hour. Root Cause: some timers were not accepted by our database system due to an edge case in their data, which blocked the entire timer scheduling pipeline. Resolution: a fix was deployed on 15 January at 18:55 CET, which resolved the issue. By 19:00 CET, the backlog was cleared.

CEP Trigger automation delays

Jan <var data-var='date'>14</var>, <var data-var='time'>20:30</var> UTC Resolved - Summary: Between 14 January at 21:30 CET and 15 January at 09:15 CET, a small subset of CEP trigger automations was delayed for up to 11 hours. This subset accounted for less than 2% of all CEP trigger automations. Impact for the affected trigger automations: * Event processing was delayed by up to 11 hours. * As a consequence, the delivery of emails, SMS, and push notifications was delayed by up to 11 hours. Root Cause: one instance of our event processing pipeline was unable to process certain events due to an edge case in their data, which slowed down the processing speed for that specific instance. Resolution: a mitigation was applied on 15 January at 08:36 CET, which restored normal processing performance. By 09:10 CET, the backlog was cleared and processing returned to real-time.

Jan <var data-var='date'> 7</var>, <var data-var='time'>07:54</var> UTC Resolved - Trigger automations ran late between 07:00 and 08:40 CET. All messages were delivered; none were lost.

Trigger automations delays

Dec <var data-var='date'>22</var>, <var data-var='time'>17:01</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>13:43</var> UTC Monitoring - An incident affected CEP campaign delivery across Email, Push, and SMS between 11:00 and 14:30 CET. * Campaigns: Messages scheduled during this window were not sent and not retried. Analytics will show zero delivery and engagement. If impacted, consider resending your campaign. * Automations: Delays occurred between 11:40 and 12:15 CET. Affected automations were eventually sent, and the displayed analytics are accurate. The issue has been fixed, and we are actively monitoring the platform.

CEP Campaign Delivery Degradation (Email, Push & SMS)

Nov <var data-var='date'>22</var>, <var data-var='time'>09:30</var> UTC Resolved - Between November 22nd at 10:30 CET and 12:08 CET, a performance issue on a database cluster impacted the delivery of Push notifications, SMS, and emails. Impact: * Event processing: Delayed by up to 1 hour and 30 minutes for a subset of users. * Campaign processing: Delayed by up to 2 hours for a subset of campaigns. * Delivery failures: A subset of campaign tasks timed out during processing and were not delivered. Resolution: A mitigation was applied at 12:08 CET, which restored normal processing performance. The resulting backlog was fully cleared by 12:25 CET.

CEP Delivery Issues

Nov <var data-var='date'>14</var>, <var data-var='time'>09:30</var> UTC Resolved - Between November 14th at 10:17 (CET) and November 14th at 10:31 (CET), the Profile API and Catalog API experienced an incident during which HTTP 500 errors were returned on all requests, impacting 100% of the traffic during this period. Those requests have not been processed and can be safely retried.

CEP Profile & Catalog API issues

Oct <var data-var='date'>30</var>, <var data-var='time'>09:30</var> UTC Resolved - At 10:50 CET we performed a routine rotation of our TLS certificates; this unexpectedly caused images to appear blank in Push and In-App messages for some users. Affected devices: - iPhones/iPads running on iOS 17.7 or older - A very small percentage of Android devices The issue was resolved at 17:40 CET

Image display issues on older mobile devices

Oct <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>08:28</var> UTC Scheduled - Our Email Composer partner will be performing an infrastructure update on October 19, 2025, from 09:00 to 10:00 CEST (UTC+2). During this window, the Email Composer may be unavailable. You won’t be able to: 	•	Edit email messages in the composer 	•	Edit your templates 	•	Upload new images

Email composer maintenance

Oct <var data-var='date'> 6</var>, <var data-var='time'>20:57</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>13:32</var> UTC Monitoring - As of 15:15 (GMT+2), the situation is under control. Indexing delays on CEP have been resolved, Profile updates and custom event processing are now back to real-time. We’re continuing to monitor the platform to ensure stability. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:50</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:45</var> UTC Investigating - We are currently experiencing a delay in indexing messages from our SDKs. At the moment, message indexing is running approximately 1 hour behind. This delay impacts only the updating of Profile events and attributes. Specifically: 	•	The profile view is not updated in real-time. 	•	Some automations may be triggered later than expected.

Profile updates and custom events processing delays on CEP

Aug <var data-var='date'>31</var>, <var data-var='time'>08:20</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>07:33</var> UTC Scheduled - Our Email Composer partner will be performing an infrastructure update on August 31, 2025, from 09:00 to 09:20 CEST (UTC+2). During this window, the Email Composer may be unavailable. You won’t be able to: 	•	Edit email messages in the composer 	•	Edit your templates 	•	Upload new images

Aug <var data-var='date'>26</var>, <var data-var='time'>06:56</var> UTC Resolved - The issue affecting automation workflows with Yes/No and/or Delay steps has been resolved. The fix has been successfully deployed and results have been monitored without further impact. All CEP Core Services (Email, Push, SMS delivery) are now operating normally. We apologize for the disruption and thank you for your patience. Aug <var data-var='date'>25</var>, <var data-var='time'>07:48</var> UTC Monitoring - A fix for this issue has been implemented, we are now monitoring the results. Aug <var data-var='date'>22</var>, <var data-var='time'>14:20</var> UTC Update - The fix is in testing and targeted for release early next week. Next update: Monday, August 25, by 18:00 CEST Aug <var data-var='date'>22</var>, <var data-var='time'>09:11</var> UTC Identified - Impact: In some cases, automation workflows that include Yes/No steps and/or Delay steps can stall. Affected profiles remain stuck and may miss subsequent communications. Estimated impact: ~1% of users. Scope: Limited to automations using both Yes/No and/or Delay steps. Other automations are not affected. Current status: We have identified the defect and are developing a fix. No workaround is available at this time. Next steps: The fix will be deployed after validation. We apologize for the disruption and appreciate your patience.

CEP Automation triggers may stall in specific workflows

Aug <var data-var='date'>15</var>, <var data-var='time'>05:37</var> UTC Resolved - The system has been stable for the last 12 hours. As of August 14, 18:04 CEST: - Late MEP & CEP Trigger Automation messages have been sent - Some MEP Push Campaigns & Recurring Automations have been partially send and will not be retried - API error rates are back to normal - Webhooks are back to normal This incident is now considered as resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>16:04</var> UTC Monitoring - The system has now fully processed the backlog of CEP and MEP automation messages, including Email, SMS, and Push v1 and v2. All previously delayed messages have been sent. We are now moving into a monitoring phase, during which the on-call team will closely watch system performance. Aug <var data-var='date'>14</var>, <var data-var='time'>15:36</var> UTC Update - The system is still catching up with the backlogged work. All late CEP & MEP Automation messages (Email, SMS, Push v1 & v2) will be sent. We will provide further updates as soon as we have more information or in 1 hour, whichever comes first. Aug <var data-var='date'>14</var>, <var data-var='time'>14:38</var> UTC Update - The database issue has been resolved. All components are gradually returning to normal. Processing speed is being increased progressively, with priority given to maintaining system stability. We will provide further updates as soon as we have more information or in 1 hour, whichever comes first. Aug <var data-var='date'>14</var>, <var data-var='time'>13:33</var> UTC Update - We are still working on fixing the database problem. The affected components are still the same. Aug <var data-var='date'>14</var>, <var data-var='time'>12:23</var> UTC Identified - We have been experiencing a database issue since August 14th, 12:10 CEST. We are working on a complete report of what is affected. In the meantime, here is a brief overview of the platform’s status * CEP Automations (Email, SMS, Push v2) are not being sent * MEP Automations (Push v1) are not being sent * MEP Campaigns are partially being sent * CEP Campaigns are partially being sent * The transactional API (MEP) is working * Data sent on APIs for which we sent back a 200 HTTP status code may not be processed live but is enqueued and will eventually be processed * Some APIs might experience elevated error rate over the afternoon * Webhooks are partially working We will provide further updates as soon as we have more information or in 1 hour, whichever comes first.

Is Batch down?

Batch status is UP

Lastest published events

Missed executions for CEP recurring automations

Transactional API push delivery issues

Missed executions for CEP recurring automations

Batch Services, Components and Regions

Recent Batch events

Missed executions for CEP recurring automations

Transactional API push delivery issues

Missed executions for CEP recurring automations

Delays in CEP profile data indexation

Web SDK Degraded Serving

Email Composer – Service Unavailable

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Is Batch down?

Batch status is UP

Lastest published events

Missed executions for CEP recurring automations

Transactional API push delivery issues

Missed executions for CEP recurring automations

Batch Services, Components and Regions

Recent Batch events

Missed executions for CEP recurring automations

Transactional API push delivery issues

Missed executions for CEP recurring automations

Delays in CEP profile data indexation

Web SDK Degraded Serving

Email Composer – Service Unavailable

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!