Mar <var data-var='date'>23</var>, <var data-var='time'>10:29</var> UTC Resolved - This incident has been resolved. The exports have been back up since 09:45 CET, pending requests are still being processed.Mar <var data-var='date'>23</var>, <var data-var='time'>00:15</var> UTC Monitoring - MEP campaign delivery has been restored. Campaigns planned since 22:45 CET are currently being sent, and the MEP Audiences API is back to normal. We are monitoring the platform to ensure stability. CEP export slowdowns (recurring and API) remain under investigation.Mar <var data-var='date'>22</var>, <var data-var='time'>23:42</var> UTC Identified - We have identified the root cause of this incident. A failure on a subset of our infrastructure servers is preventing MEP campaigns from being sent and the MEP Audiences API from responding. CEP exports are also experiencing slowdowns on some jobs as a secondary effect. Our team is actively working on restoring the affected services.Mar <var data-var='date'>22</var>, <var data-var='time'>22:31</var> UTC Investigating - We are experiencing an infrastructure issue impacting parts of our platform. Campaign sending on MEP and the MEP Audiences API have been unavailable since 22:45 CET. CEP exports (recurring and API) have been experiencing slowdowns on some jobs since 23:10 CET. Other platform features are operating normally. Our team is actively working on restoring service.

MEP Campaign Sending Delays

Mar <var data-var='date'> 4</var>, <var data-var='time'>07:35</var> UTC Resolved - The service has been restored and has been under monitoring for 48 hours with no regressions observed.Feb <var data-var='date'>28</var>, <var data-var='time'>15:31</var> UTC Monitoring - CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 16:25 CET, and campaigns sent as of now work as expected. No data has been lost.Feb <var data-var='date'>28</var>, <var data-var='time'>15:02</var> UTC Identified - We are investigating delays affecting CEP campaigns (one shot & recurring). As of writing, processing is approximately 1 hour behind schedule. In-app messages and automations are not affected. Campaigns will be sent to the expected users as the backlog clears.

Delays in CEP campaign processing

Feb <var data-var='date'>21</var>, <var data-var='time'>23:17</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>21</var>, <var data-var='time'>21:19</var> UTC Monitoring - The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored.Feb <var data-var='date'>21</var>, <var data-var='time'>20:16</var> UTC Identified - We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing. We are monitoring the pipeline closely to ensure performance returns to nominal levels.Feb <var data-var='date'>21</var>, <var data-var='time'>19:43</var> UTC Investigating - We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs. As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.

Processing Delays for Mobile Profile Updates

Feb <var data-var='date'>19</var>, <var data-var='time'>09:51</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>09:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>19</var>, <var data-var='time'>09:30</var> UTC Investigating - We are currently experiencing an issue with our email composer provider that prevents image uploads from functioning correctly. The issue has been escalated to the provider, and we are awaiting a fix on their side. We will share further updates as soon as more information becomes available.

Email Composer - Image Upload Issue

Feb <var data-var='date'>17</var>, <var data-var='time'>12:33</var> UTC Resolved - Trigger automations on webpush SDK are live since 13:00 CET. The incident is now resolved.Feb <var data-var='date'>17</var>, <var data-var='time'>11:38</var> UTC Update - Trigger automations based on mobile SDK events are now live. The ones based on webpush SDK events are currently delayed by 1:30h. We're continuing to monitor the situation and expect a full resolution by 14:00 CETFeb <var data-var='date'>17</var>, <var data-var='time'>10:07</var> UTC Monitoring - CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 11:00 CET, and campaigns sent as of now work as expected. Trigger automations based on mobile & web SDK events are processing but remain delayed by ~2 hours. No data has been lost, messages will be sent to the expected users as the backlog clears.Feb <var data-var='date'>17</var>, <var data-var='time'>09:06</var> UTC Update - We are still investigating the problem. CEP campaigns are still slowly being sent and approximately 2 hours behind schedule. Some trigger automations coming from SDK (mobile & web) events are delayed by 1:30 hours. No data has been lost, messages will be sent to the expected users as the backlog clears. We will provide a status update at 11:00 CET.Feb <var data-var='date'>17</var>, <var data-var='time'>08:02</var> UTC Update - We are still investigating the problem. CEP campaigns are slowly being sent but still approximately 3 hours behind schedule. Some trigger automations are delayed by 30 minutes. No data has been lost, messages will be sent to the expected users as the backlog clears. We will provide a status update at 10:00 CET.Feb <var data-var='date'>17</var>, <var data-var='time'>07:14</var> UTC Investigating - We are investigating delays affecting CEP campaigns (one shot & recurring). As of writing, processing is approximately 3 hours behind schedule. In-app messages and automations are not affected. Campaigns will be sent to the expected users as the backlog clears.

Feb <var data-var='date'>11</var>, <var data-var='time'>07:40</var> UTC Resolved - The backlog has been processed, the trigger automations are now live.Feb <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC Monitoring - Since 06:24 CET, CEP Trigger automations have been running late. We identified the cause and deployed a fix. Deliveries may be delayed by up to 90 minutes while the backlog processes. We are monitoring recovery.

Delays in CEP trigger automations

Jan <var data-var='date'>15</var>, <var data-var='time'>17:00</var> UTC Resolved - Summary: Between 15 January at 18:00 CET and 15 January at 19:00 CET, a small subset of CEP trigger automations was delayed for up to an hour. Only trigger automations using timers and with timers scheduled to fire between 18:00 and 19:00 CET were affected; this represents less than 2% of all trigger automations during this time period. Impact for the affected trigger automations: * Timer firing was delayed by up to one hour. * As a consequence, the delivery of emails, SMS, and push notifications was delayed by up to one hour. Root Cause: some timers were not accepted by our database system due to an edge case in their data, which blocked the entire timer scheduling pipeline. Resolution: a fix was deployed on 15 January at 18:55 CET, which resolved the issue. By 19:00 CET, the backlog was cleared.

CEP Trigger automation delays

Jan <var data-var='date'>14</var>, <var data-var='time'>20:30</var> UTC Resolved - Summary: Between 14 January at 21:30 CET and 15 January at 09:15 CET, a small subset of CEP trigger automations was delayed for up to 11 hours. This subset accounted for less than 2% of all CEP trigger automations. Impact for the affected trigger automations: * Event processing was delayed by up to 11 hours. * As a consequence, the delivery of emails, SMS, and push notifications was delayed by up to 11 hours. Root Cause: one instance of our event processing pipeline was unable to process certain events due to an edge case in their data, which slowed down the processing speed for that specific instance. Resolution: a mitigation was applied on 15 January at 08:36 CET, which restored normal processing performance. By 09:10 CET, the backlog was cleared and processing returned to real-time.

Jan <var data-var='date'> 7</var>, <var data-var='time'>07:54</var> UTC Resolved - Trigger automations ran late between 07:00 and 08:40 CET. All messages were delivered; none were lost.

Trigger automations delays

Dec <var data-var='date'>22</var>, <var data-var='time'>17:01</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>22</var>, <var data-var='time'>13:43</var> UTC Monitoring - An incident affected CEP campaign delivery across Email, Push, and SMS between 11:00 and 14:30 CET. * Campaigns: Messages scheduled during this window were not sent and not retried. Analytics will show zero delivery and engagement. If impacted, consider resending your campaign. * Automations: Delays occurred between 11:40 and 12:15 CET. Affected automations were eventually sent, and the displayed analytics are accurate. The issue has been fixed, and we are actively monitoring the platform.

CEP Campaign Delivery Degradation (Email, Push & SMS)

Nov <var data-var='date'>22</var>, <var data-var='time'>09:30</var> UTC Resolved - Between November 22nd at 10:30 CET and 12:08 CET, a performance issue on a database cluster impacted the delivery of Push notifications, SMS, and emails. Impact: * Event processing: Delayed by up to 1 hour and 30 minutes for a subset of users. * Campaign processing: Delayed by up to 2 hours for a subset of campaigns. * Delivery failures: A subset of campaign tasks timed out during processing and were not delivered. Resolution: A mitigation was applied at 12:08 CET, which restored normal processing performance. The resulting backlog was fully cleared by 12:25 CET.

CEP Delivery Issues

Nov <var data-var='date'>14</var>, <var data-var='time'>09:30</var> UTC Resolved - Between November 14th at 10:17 (CET) and November 14th at 10:31 (CET), the Profile API and Catalog API experienced an incident during which HTTP 500 errors were returned on all requests, impacting 100% of the traffic during this period. Those requests have not been processed and can be safely retried.

CEP Profile & Catalog API issues

Oct <var data-var='date'>30</var>, <var data-var='time'>09:30</var> UTC Resolved - At 10:50 CET we performed a routine rotation of our TLS certificates; this unexpectedly caused images to appear blank in Push and In-App messages for some users. Affected devices: - iPhones/iPads running on iOS 17.7 or older - A very small percentage of Android devices The issue was resolved at 17:40 CET

Image display issues on older mobile devices

Oct <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 6</var>, <var data-var='time'>08:28</var> UTC Scheduled - Our Email Composer partner will be performing an infrastructure update on October 19, 2025, from 09:00 to 10:00 CEST (UTC+2). During this window, the Email Composer may be unavailable. You won’t be able to: 	•	Edit email messages in the composer 	•	Edit your templates 	•	Upload new images

Email composer maintenance

Oct <var data-var='date'> 6</var>, <var data-var='time'>20:57</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 6</var>, <var data-var='time'>13:32</var> UTC Monitoring - As of 15:15 (GMT+2), the situation is under control. Indexing delays on CEP have been resolved, Profile updates and custom event processing are now back to real-time. We’re continuing to monitor the platform to ensure stability.Oct <var data-var='date'> 6</var>, <var data-var='time'>11:50</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'> 6</var>, <var data-var='time'>11:45</var> UTC Investigating - We are currently experiencing a delay in indexing messages from our SDKs. At the moment, message indexing is running approximately 1 hour behind. This delay impacts only the updating of Profile events and attributes. Specifically: 	•	The profile view is not updated in real-time. 	•	Some automations may be triggered later than expected.

Profile updates and custom events processing delays on CEP

Aug <var data-var='date'>31</var>, <var data-var='time'>08:20</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>31</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>20</var>, <var data-var='time'>07:33</var> UTC Scheduled - Our Email Composer partner will be performing an infrastructure update on August 31, 2025, from 09:00 to 09:20 CEST (UTC+2). During this window, the Email Composer may be unavailable. You won’t be able to: 	•	Edit email messages in the composer 	•	Edit your templates 	•	Upload new images

Aug <var data-var='date'>26</var>, <var data-var='time'>06:56</var> UTC Resolved - The issue affecting automation workflows with Yes/No and/or Delay steps has been resolved. The fix has been successfully deployed and results have been monitored without further impact. All CEP Core Services (Email, Push, SMS delivery) are now operating normally. We apologize for the disruption and thank you for your patience.Aug <var data-var='date'>25</var>, <var data-var='time'>07:48</var> UTC Monitoring - A fix for this issue has been implemented, we are now monitoring the results.Aug <var data-var='date'>22</var>, <var data-var='time'>14:20</var> UTC Update - The fix is in testing and targeted for release early next week. Next update: Monday, August 25, by 18:00 CESTAug <var data-var='date'>22</var>, <var data-var='time'>09:11</var> UTC Identified - Impact: In some cases, automation workflows that include Yes/No steps and/or Delay steps can stall. Affected profiles remain stuck and may miss subsequent communications. Estimated impact: ~1% of users. Scope: Limited to automations using both Yes/No and/or Delay steps. Other automations are not affected. Current status: We have identified the defect and are developing a fix. No workaround is available at this time. Next steps: The fix will be deployed after validation. We apologize for the disruption and appreciate your patience.

CEP Automation triggers may stall in specific workflows

Aug <var data-var='date'>15</var>, <var data-var='time'>05:37</var> UTC Resolved - The system has been stable for the last 12 hours. As of August 14, 18:04 CEST: - Late MEP & CEP Trigger Automation messages have been sent - Some MEP Push Campaigns & Recurring Automations have been partially send and will not be retried - API error rates are back to normal - Webhooks are back to normal This incident is now considered as resolved.Aug <var data-var='date'>14</var>, <var data-var='time'>16:04</var> UTC Monitoring - The system has now fully processed the backlog of CEP and MEP automation messages, including Email, SMS, and Push v1 and v2. All previously delayed messages have been sent. We are now moving into a monitoring phase, during which the on-call team will closely watch system performance.Aug <var data-var='date'>14</var>, <var data-var='time'>15:36</var> UTC Update - The system is still catching up with the backlogged work. All late CEP & MEP Automation messages (Email, SMS, Push v1 & v2) will be sent. We will provide further updates as soon as we have more information or in 1 hour, whichever comes first.Aug <var data-var='date'>14</var>, <var data-var='time'>14:38</var> UTC Update - The database issue has been resolved. All components are gradually returning to normal. Processing speed is being increased progressively, with priority given to maintaining system stability. We will provide further updates as soon as we have more information or in 1 hour, whichever comes first.Aug <var data-var='date'>14</var>, <var data-var='time'>13:33</var> UTC Update - We are still working on fixing the database problem. The affected components are still the same.Aug <var data-var='date'>14</var>, <var data-var='time'>12:23</var> UTC Identified - We have been experiencing a database issue since August 14th, 12:10 CEST. We are working on a complete report of what is affected. In the meantime, here is a brief overview of the platform’s status * CEP Automations (Email, SMS, Push v2) are not being sent * MEP Automations (Push v1) are not being sent * MEP Campaigns are partially being sent * CEP Campaigns are partially being sent * The transactional API (MEP) is working * Data sent on APIs for which we sent back a 200 HTTP status code may not be processed live but is enqueued and will eventually be processed * Some APIs might experience elevated error rate over the afternoon * Webhooks are partially working We will provide further updates as soon as we have more information or in 1 hour, whichever comes first.

CEP & MEP Delivery Issues

Aug <var data-var='date'> 7</var>, <var data-var='time'>10:25</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'> 7</var>, <var data-var='time'>10:12</var> UTC Monitoring - We have rolled back the database maintenance operation, and all automation triggers have now processed their backlog. All CEP campaigns with Push, Email & SMS are now back online. We are actively monitoring the situation and will provide further updates as we progress.Aug <var data-var='date'> 7</var>, <var data-var='time'>09:21</var> UTC Identified - Following a maintenance operation on our data‑storage system, CEP automation triggers have been processing more slowly than expected. Our engineering team is analysing the issue and working to restore normal performance. We will provide further updates as soon as we have more information.

Delays in CEP automation triggers (Push, Email & SMS)

Aug <var data-var='date'> 6</var>, <var data-var='time'>16:35</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'> 6</var>, <var data-var='time'>15:53</var> UTC Monitoring - Since May 15, around 16:00 CEST, we have been experiencing issues indexing “open push” events on the CEP platform, impacting all push types. This indexing issue led to partial data loss, causing incomplete or missing data in dashboards, APIs, exports, and affecting retargeting campaigns based on open events. Not all data was impacted, but some events remain unrecoverable. A fix has been deployed, and you may now observe an increase in open rates compared to previous days. We will keep you informed of any further updates on this page.

Open Push Event Indexing Issue on CEP Platform

Jul <var data-var='date'>31</var>, <var data-var='time'>09:05</var> UTC Resolved - A fix has been deployed to production, and CEP Trigger Automations are now operating normally across all channels. Additional tests have been added to prevent this issue from recurring.Jul <var data-var='date'>31</var>, <var data-var='time'>08:27</var> UTC Investigating - Starting July 30 at 00:13 CEST, we began experiencing intermittent delays affecting CEP Trigger Automations. During the night, the issue was limited to email channels and impacted approximately 2% of traffic. The problem escalated between 10:20 and 10:44 CEST on July 31, affecting all triggered sends across email, SMS, and push channels, with delays of approximately 15 minutes. The backlog has since been cleared. We are currently implementing a permanent fix and continuing to monitor the system closely. No further delays have been observed.

Delay on CEP Trigger Automations

Jul <var data-var='date'>24</var>, <var data-var='time'>20:30</var> UTC Resolved - Since 24 July at 22:34 CEST, we are experiencing an indexing delay in part of our indexing pipeline. This issue affects: - The availability of new Profile attributes in the dashboard autocomplete - Profile analytics, which may display inaccurate data We are actively working to resolve the issue and will provide updates as soon as possible.

Indexing delay affecting Profile autocomplete and analytics

Jul <var data-var='date'>22</var>, <var data-var='time'>13:30</var> UTC Resolved - On July 22 from 15:34 to 16:04 CEST, the Dashboard and some APIs experienced temporary disruptions due to unexpected effects during a planned network maintenance. Impacted components included the Dashboard, Data ingestion, Trigger Events API, Transactionnal API, Profile API, and Custom Audience API. The issue has been resolved and all systems are now operating normally.

Temporary Service Disruptions Following Network Maintenance

Jul <var data-var='date'>13</var>, <var data-var='time'>16:00</var> UTC Resolved - Between 18:05 and 19:08 GMT+2, our Trigger Automations component experienced an issue that prevented new trigger events from being processed in real-time. This resulted in delayed communications, including emails, push notifications, and SMS, for up to one hour. Our engineering team identified and resolved the underlying issue, restoring normal operations by 19:06 GMT+2. A backlog of delayed events was fully processed by 19:08 GMT+2. All systems are now operating normally. We sincerely apologize for any disruption this may have caused.

Delays in CEP Trigger Automations

Jul <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'> 7</var>, <var data-var='time'>10:09</var> UTC Update - Dashboard is back online, we are still investigating.Jul <var data-var='date'> 7</var>, <var data-var='time'>10:06</var> UTC Update - We are continuing to investigate this issue.Jul <var data-var='date'> 7</var>, <var data-var='time'>10:06</var> UTC Update - We are currently investigating a network issue that is affecting access to the main dashboard. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible.Jul <var data-var='date'> 7</var>, <var data-var='time'>09:59</var> UTC Update - We are continuing to investigate this issue.Jul <var data-var='date'> 7</var>, <var data-var='time'>09:58</var> UTC Investigating - We are currently investigating this issue.

Is Batch down?

Batch status is UP

Lastest published events

MEP Campaign Sending Delays

Delays in CEP campaign processing

Processing Delays for Mobile Profile Updates

Batch Services, Components and Regions

Recent Batch events

MEP Campaign Sending Delays

Delays in CEP campaign processing

Processing Delays for Mobile Profile Updates

Email Composer - Image Upload Issue

Delays in CEP campaign processing

Delays in CEP trigger automations

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Is Batch down?

Batch status is UP

Lastest published events

MEP Campaign Sending Delays

Delays in CEP campaign processing

Processing Delays for Mobile Profile Updates

Batch Services, Components and Regions

Recent Batch events

MEP Campaign Sending Delays

Delays in CEP campaign processing

Processing Delays for Mobile Profile Updates

Email Composer - Image Upload Issue

Delays in CEP campaign processing

Delays in CEP trigger automations

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!