Oct <var data-var='date'> 2</var>, <var data-var='time'>12:43</var> CEST Resolved - Affected documents are currently being reprocessed and will be ready to be booked shortly. Removing them from the uploadscreen. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:45</var> CEST Identified - The issue has been identified and a fix is being deployed, new documents will be tagged succesfully old ones are in the process of being retagged. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:25</var> CEST Investigating - we are currently looking into the issue.

Slowness when tagging new documents in Basecone

Aug <var data-var='date'>24</var>, <var data-var='time'>17:25</var> CEST Resolved - The fix has been deployed and we are seeing services returning to normal. You can start uploading documents again and looking up documents in the archive should also be possible again. Older documents are still being processed and might take a while to be shown. If a document failed to upload completely please re-upload the document again for successful processing. Aug <var data-var='date'>24</var>, <var data-var='time'>17:19</var> CEST Monitoring - A fix has been implemented and we are monitoring the details, it may take a moment before older tagged and uploaded documents appear. Aug <var data-var='date'>24</var>, <var data-var='time'>17:10</var> CEST Identified - You can experience documents not being shown in Basecone or not uploaded. We have found the server problem and are solving the issue at this moment.

Documents do not appear in Basecone

Aug <var data-var='date'>21</var>, <var data-var='time'>17:10</var> CEST Resolved - The issue has been resolved, bookings should be possible again and connection new administrations as well. If you get the message of being disconnected please reconnect your synchronization user and if you have a booking role please check the connection for you own role as well. If you do not know how to do this you can find more information on our knowledgebase support.basecone.com. We will continue to monitor the situation. If you still experience problems when booking please check the Exact status page for any status updates or problems regarding Multivers. Aug <var data-var='date'>21</var>, <var data-var='time'>10:00</var> CEST Investigating - We are investigating the cause for the disconnections and the trouble with making a booking for Multivers connections.

Mutlivers Boekhoudgemak connection issue

Jul <var data-var='date'>30</var>, <var data-var='time'>10:16</var> CEST Resolved - The problem has been identified and has been resolved. The issue was a faulty import server in the tagservice causing problems . Which in turn showed as slowness for the document being tagged or if a request was denied a 500 error message for the user. Jul <var data-var='date'>30</var>, <var data-var='time'>09:53</var> CEST Investigating - we are looking into the problem at this moment

Tagging may be slower

Jul <var data-var='date'>14</var>, <var data-var='time'>14:05</var> CEST Resolved - A solution has been impelmented and the scanning and reappearing of documents should return to normal shortly all tagged document will be scanned and placed in the booking que. Jul <var data-var='date'>14</var>, <var data-var='time'>13:13</var> CEST Investigating - We are looking into the a problemen with the tagging of documents, these appear either very slowly in the postingscreen or do not appear at all and keep the status of processing.

Tagging of documents is slow

Jul <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CEST Resolved - There was an outtage in the login service; some people may have experienced 500 errors when they tried to login. The cause was a malfunction of the load balancer this has been corrected.

Login problems on the webportal Basecone

Apr <var data-var='date'>28</var>, <var data-var='time'>17:07</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>12:16</var> CEST Monitoring - We have identified the root cause of this issue: A recent update caused authentication issues with cached data on the user's browser. The only solution is to close Basecone, clear all cache and cookies and then to open the app again. We will continue to monitor the situation and help users with this process. Apr <var data-var='date'>28</var>, <var data-var='time'>10:31</var> CEST Investigating - We are receiving reports that Basecone does not load after login. We've already seen that in most cases, clearing the browser cache and cookies solves this issue. We are currently investigating the root cause.

Issue loading Basecone

Apr <var data-var='date'> 9</var>, <var data-var='time'>16:38</var> CEST Resolved - The fix has been rolled out and synchronization with Twinfield should resume normally. Afterwards you are able to book again. If you do receive an error please wait until the administration is synchronized again. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:35</var> CEST Identified - The rootcause has been found an a fix is being implemented at this moment. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:50</var> CEST Investigating - Currently there are problems with the Twinfield connection to Basecone. You may experience synchronization of data not working properly or have trouble booking. Twinfield is looking into it. You can still upload, tag and book for other accounting systems.

Twinfield connections issues

Mar <var data-var='date'>26</var>, <var data-var='time'>13:01</var> CET Resolved - The issue has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>11:22</var> CET Monitoring - We have found the rootcause and creating a fix for the problem. performance should be getting back to normal and you should be able to resum posting to the accountingsystem again. Mar <var data-var='date'>26</var>, <var data-var='time'>09:31</var> CET Investigating - We are currently investigating this incident, that is hindering posting of invoices,

Unable to book

Feb <var data-var='date'>25</var>, <var data-var='time'>15:09</var> CET Resolved - The system levels are normal again for postings. Feb <var data-var='date'>25</var>, <var data-var='time'>12:45</var> CET Monitoring - The problem has been identified and action has been taken, the posting should work normally again shortly. Feb <var data-var='date'>25</var>, <var data-var='time'>11:56</var> CET Investigating - We are looking into issues with Exact Online regarding posting, some users are experiencing a slow posting process while others get errors saving and trying to book.

Performance issues with Exact Online postings

Feb <var data-var='date'>13</var>, <var data-var='time'>13:22</var> CET Resolved - No increased load detect on the system anymore, everything should work as before the slowness again. Feb <var data-var='date'>13</var>, <var data-var='time'>12:37</var> CET Monitoring - We have found the cause and have solved it and are now monitoring the slowness which should improve for all users in the upcoming hour. Feb <var data-var='date'>13</var>, <var data-var='time'>11:41</var> CET Investigating - We are looking into the cause of the slowness to resolve this as fast as possible. Navigation might feel slow and unresponsive in the mean time.

General Slowness navigation Basecone

Jan <var data-var='date'>13</var>, <var data-var='time'>13:21</var> CET Resolved - The incident is now resolved, we are no longer detecting any slowness. Jan <var data-var='date'>13</var>, <var data-var='time'>12:55</var> CET Monitoring - We have found the cause of the performance issues. A fix is implemented but slowness may persist for a while longer. We will continue to monitor this situation closely. Jan <var data-var='date'>13</var>, <var data-var='time'>11:50</var> CET Investigating - We are aware of degraded performance, which can result in longer document processing times and error messages for some users. This is currently being investigated.

General slowness

Nov <var data-var='date'>18</var>, <var data-var='time'>17:04</var> CET Resolved - Posting to Twinfield is operational again Nov <var data-var='date'>18</var>, <var data-var='time'>14:10</var> CET Monitoring - Due to an outage in Cloudflare's Global Network, we are receiving reports that making bookings to Twinfield is currently not possible. You may also experience issues retrieving or updating supplier information, posting rules and other information retrieved from Twinfield. Other accounting may also be affected.

Cloudflare Outage affecting Twinfield

Sep <var data-var='date'>19</var>, <var data-var='time'>15:34</var> CEST Resolved - The issue has been identified and resolved; you should no longer experience a white screen after trying to login in Basecone again. If you are still experiencing a white screen or an redirect to your user setting please delete the cookie of your browser after which it should work again. Sep <var data-var='date'>18</var>, <var data-var='time'>15:23</var> CEST Identified - Currently you can experience some issues with logging in or navigating in Basecone getting a whitescreen instead of the workload-matrix. We are investigating this issue and are working on a fix. As a workaround you can try and refresh your browsers cache and cookies and then try to login again, this should load the workload-matrix

Problems with logging in, getting a white screen instead of workloadmatrix

Sep <var data-var='date'>17</var>, <var data-var='time'>16:53</var> CEST Resolved - The vast majority of delayed documents has been processed, but you may still experience some delays. This incident will now be marked as resolved, but we will continue to monitor the situation. Sep <var data-var='date'>17</var>, <var data-var='time'>14:24</var> CEST Update - Due to the reprocessing of all queued documents, recently tagged documents may experience some delay. Sep <var data-var='date'>17</var>, <var data-var='time'>11:48</var> CEST Monitoring - The root cause of the issue has been found and newly uploaded documents are now going through recognition immediately. Documents that have been tagged earlier and are not yet processed, will be re-recognised in batches. We will continue to monitor this situation. Sep <var data-var='date'>17</var>, <var data-var='time'>09:23</var> CEST Investigating - We are getting reports that newly tagged documents are not being recognized. Received documents are still saved by the system. We are now investigating this issue.

Document recognition system delays

Aug <var data-var='date'> 5</var>, <var data-var='time'>14:13</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>11:59</var> CEST Monitoring - All posting rules have been restored, but we are receiving reports that some automatic posting conditions are missing for the administrations that were affected. We are currently investigating this. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> CEST Update - The fix has been implemented for the majority of affected offices and we are continuing to monitor the situation. Aug <var data-var='date'> 4</var>, <var data-var='time'>11:40</var> CEST Identified - The cause of this issue has been identified and a fix is underway. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:37</var> CEST Investigating - We have received multiple reports of posting rules not showing up in Exact administrations. Documents are currently not loaded with these posting rules, but can be posted manually. We are currently investigating this issue.

Posting rules for Exact administrations not visible

Jul <var data-var='date'> 7</var>, <var data-var='time'>10:20</var> CEST Resolved - A fix has been implemented to resolve the issue. Jul <var data-var='date'> 4</var>, <var data-var='time'>19:22</var> CEST Monitoring - A fix is being implemented to solve the issue, VAT codes should appear back again for freshly tagged items. We are monitoring the roll out at this moment. Jul <var data-var='date'> 4</var>, <var data-var='time'>15:52</var> CEST Identified - The issue has been identified and action is being taken to address the problem, as deploy the solution as fast as possible. Jul <var data-var='date'> 4</var>, <var data-var='time'>13:26</var> CEST Investigating - We are investigating the issue and looking for a fix. We are advising to manually book the documents and check the booking proposal before booking to Multivers / Boekhoudgemak when processing documents.

Multivers/Boekhoudgemak - Posting issue Basecone doesn't apply postingline properly

Jun <var data-var='date'>26</var>, <var data-var='time'>10:30</var> CEST Resolved - The issue has been patched and the posting should be back to normal again and the slowness should also be resolved. We will continue to monitor the performance. Jun <var data-var='date'>26</var>, <var data-var='time'>09:52</var> CEST Identified - We have found the issue and will be deploying a fix, this may give decreased performance when using Basecone for other tasks then booking. Jun <var data-var='date'>26</var>, <var data-var='time'>09:31</var> CEST Investigating - We are currently investigating an issue with booking to Multivers and Boekhoudgemak. You may experience errors when trying to book.

Errors when trying to post to Multivers and Boekhoudgemak

Mar <var data-var='date'>31</var>, <var data-var='time'>13:26</var> CEST Resolved - The issue has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>10:47</var> CEST Monitoring - An fix has been applied the slowness should disappear when trying to use Basecone via the web. Mar <var data-var='date'>31</var>, <var data-var='time'>09:40</var> CEST Identified - Currently you might experience general slowness when using Basecone, the issue has been found and is being worked on at this moment.

General slowness when using Basecone

Feb <var data-var='date'>18</var>, <var data-var='time'>17:48</var> CET Resolved - The problem has been found and has been resolved. Basecone should function at normal speed again. If you have problem opening an document please try to log out and login again. Feb <var data-var='date'>18</var>, <var data-var='time'>15:50</var> CET Identified - Currently you might see some slowness using Basecone or may have issues saving and posting a document. For the last part you can try and make the booking from an incognito browser window this seems to mitigate the problem of not being able to save the booking and posting it afterwards. Our developers are looking in to it.

Problems with saving the postings and general slowness

Nov <var data-var='date'>11</var>, <var data-var='time'>12:09</var> CET Resolved - The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed. Nov <var data-var='date'>11</var>, <var data-var='time'>12:04</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'>11</var>, <var data-var='time'>11:49</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'>11</var>, <var data-var='time'>11:21</var> CET Investigating - We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.

Problems with OCR of documents and posting

Oct <var data-var='date'> 9</var>, <var data-var='time'>14:16</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:13</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 8</var>, <var data-var='time'>17:03</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 8</var>, <var data-var='time'>17:03</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 8</var>, <var data-var='time'>13:56</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 8</var>, <var data-var='time'>13:42</var> CEST Investigating - In the posting screen we face an issue where error messages are not presented. You could receive the notification [Boeking succesvol opgeslagen]. Meanwhile it could be that the document is not booked due to missing/incorrect fields. Please revisit the filled out fields to successfully post the document.

Incomplete error messages in (Twinfield) posting screen.

Aug <var data-var='date'> 6</var>, <var data-var='time'>15:11</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:07</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:40</var> CEST Investigating - Currently we are investigating degraded performance in our application and on the mailservice. This could have impact on documents uploaded via e-mail, which are not arriving in Basecone. Also outgoing e-mails by Basecone are affected.

General issue and degraded performance on mailservice for Basecone

Aug <var data-var='date'> 5</var>, <var data-var='time'>16:16</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:21</var> CEST Investigating - You can experiencing performance issues when trying to upload, make a booking or browsing through documents. We are looking into the problems at this moment.

Jun <var data-var='date'>11</var>, <var data-var='time'>21:01</var> CEST Resolved - A new fix was applied to solve the synchronization issue. Jun <var data-var='date'>11</var>, <var data-var='time'>16:35</var> CEST Identified - We are working on the solution. Jun <var data-var='date'>11</var>, <var data-var='time'>14:06</var> CEST Investigating - We have found the issue and are now investigating how to resolve it.

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Lastest published events

Slowness when tagging new documents in Basecone

Documents do not appear in Basecone

Mutlivers Boekhoudgemak connection issue

Basecone Services, Components and Regions

Recent Basecone events

Slowness when tagging new documents in Basecone

Documents do not appear in Basecone

Mutlivers Boekhoudgemak connection issue

Tagging may be slower

Tagging of documents is slow

Login problems on the webportal Basecone