Aug <var data-var='date'>20</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>14:33</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

SecureEdge Maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>12:18</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Aug <var data-var='date'>13</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>09:23</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Aug <var data-var='date'>10</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>16:57</var> UTC Investigating - The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.

XDR Dashboard

Aug <var data-var='date'>10</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>10:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:15</var> UTC Scheduled - Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:37</var> UTC Resolved - This incident has been resolved, and the impacted threat detection is now fully operational Aug <var data-var='date'> 5</var>, <var data-var='time'>15:47</var> UTC Monitoring - Barracuda XDR experienced an intermittent service disruption affecting signal detection for the CloudGen Firewall data source from July 24 at 1:40 AM UTC through today, impacting customers in the EU region. During this period, threat detection data from this source was not processed by our detection engine and, consequently, alerts associated with this data source may not have been generated. Our engineering team has identified the root cause of the issue and has implemented the necessary corrective measures to restore normal operations. We will continue to closely monitor the environment to ensure service stability and confirm the full recovery of all impacted functionality. We sincerely regret this disruption and any inconvenience it may have caused. Maintaining the reliability and integrity of our services remains a top priority, and we appreciate your patience, understanding, and continued trust.

Barracuda XDR - Service Disruption on Cloudgen firewall signal detection

Aug <var data-var='date'> 4</var>, <var data-var='time'>13:56</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>00:15</var> UTC Update - The system is stable and recovered. We will continue to monitor for the next several hours. Aug <var data-var='date'> 3</var>, <var data-var='time'>20:56</var> UTC Monitoring - Attempting to creating a new incident could result in a longer than usual "pending creation" state. We have identified the issue, implemented a fix, and are monitoring the solution. Thank you for your patience as the system continues to recover.

Incident Response: Degraded Perfomance

Jul <var data-var='date'>31</var>, <var data-var='time'>18:02</var> UTC Resolved - We have resolved an issue that was affecting some Authentication Services customers. Jul <var data-var='date'>31</var>, <var data-var='time'>18:02</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>17:36</var> UTC Investigating - We have identified an issue that may be affecting some Authentication Services customers specifically around the "Login with Microsoft Button". Authentication services functionality may be affected by this issue.

Authentication Services Issue Affecting Some Customers

Jul <var data-var='date'>30</var>, <var data-var='time'>12:57</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>12:51</var> UTC Update - The infrastructure is back to stable condition - the team is working on identifying the cause of the incident and detailed RCA. Jul <var data-var='date'>30</var>, <var data-var='time'>12:25</var> UTC Verifying - The remediation measures have been initiated and the applications have started to stabilize. We will continue to monitor for any anomalies and ensure traffic latencies are resolved completely within the next few minutes. Jul <var data-var='date'>30</var>, <var data-var='time'>12:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>12:02</var> UTC Scheduled - WAF-as-a-Service will be undergoing a scheduled maintenance for reverting the recent changes pushed as part of the window, as they are causing latencies with applications hosted in certain regions. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.

WAF-as-a-Service Infrastructure Maintenance

Jul <var data-var='date'>30</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>06:10</var> UTC Scheduled - WAF-as-a-Service will be undergoing a scheduled maintenance for pushing regular upgrades for the underlying Azure infrastructure and stability fixes, specifically on the 12.2 datapath version. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.

Jul <var data-var='date'>29</var>, <var data-var='time'>17:55</var> UTC Resolved - This incident has been resolved, and the threat detection is now fully operational Jul <var data-var='date'>29</var>, <var data-var='time'>16:16</var> UTC Monitoring - Barracuda XDR experienced an intermittent disruption in signal detection following the rollout of changes to SIEM rule enrichment earlier this morning (UTC). As a result, alert generation may have been delayed across all regions. Our engineering team promptly identified the underlying cause and implemented the appropriate corrective actions to restore normal functionality. We will continue to closely monitor the environment to ensure ongoing stability and the full restoration of expected operational performance.

Barracuda XDR - Service Disruption on signals detection

Jul <var data-var='date'>29</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>08:10</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Jul <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>16:56</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Jul <var data-var='date'>23</var>, <var data-var='time'>20:37</var> UTC Resolved - We have resolved an issue that was affecting some Authentication Services customers. Jul <var data-var='date'>23</var>, <var data-var='time'>20:36</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>19:03</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>19:03</var> UTC Update - Issue started at 16:33 UTC Jul <var data-var='date'>23</var>, <var data-var='time'>19:02</var> UTC Investigating - We are currently investigation an outage to all login services due to a maintenance upgrade. Will update when reverted back.

Login Issue

Jul <var data-var='date'>23</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>16:15</var> UTC Scheduled - Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.

SecureEdge Platform Maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>15:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>11:40</var> UTC Scheduled - Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.

Jul <var data-var='date'>15</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>11:16</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:56</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:35</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Jul <var data-var='date'> 7</var>, <var data-var='time'>17:40</var> UTC Resolved - This incident has been resolved, and the visibility of impacted data sources within the XDR dashboard (CSD) is now fully operational Jul <var data-var='date'> 7</var>, <var data-var='time'>17:24</var> UTC Monitoring - We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:15</var> UTC Identified - Barracuda XDR is currently experiencing an issue that is impacting the visibility of data sources within the XDR Dashboard (CSD). Consequently, log degradation alerts generated since July 4th may be incorrectly reported as false positives. The affected data sources include Cloud, Endpoint, and Email integrations. Our Engineering team has identified the root cause as a failure in the API communication with the data lake and is actively working to implement a resolution. We recognize the potential impact this issue may have on your operations and are committed to restoring full functionality as quickly as possible. We would also like to confirm that this issue does not affect event ingestion or signal detection capabilities within the XDR platform.

Barracuda XDR - Service Disruption on datasources visibility in dashboard

Jul <var data-var='date'> 7</var>, <var data-var='time'>13:21</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:22</var> UTC Investigating - We are currently investigating the issue.

SAT Main Website Unavailable

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:11</var> UTC Resolved - The engineering investigation is complete.  The incident was caused by a datacenter device failure which has been addressed.  Mail items which were deferred during the incident are now processed and available for search. Jul <var data-var='date'> 2</var>, <var data-var='time'>01:40</var> UTC Update - Mail processing service has been restored, but investigation is ongoing. We will provide further information as it becomes available. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:40</var> UTC Investigating - The Barracuda Cloud Archiving Service is experiencing delayed mail processing for customers in the US region. All items are successfully received and stored, but new mail items may not be visible in search results. An engineering investigation is in progress & updates will follow as soon as information is available.

Mail processing delayed in US region

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>03:27</var> UTC Monitoring - We are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>03:25</var> UTC Investigating - We are currently investigating this issue.

Email Gateway Defense attachment file scanning partially impacted in the Australia region

Jul <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>15:46</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Jun <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>16:25</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>22</var>, <var data-var='time'>16:16</var> UTC Scheduled - Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.

Jun <var data-var='date'>23</var>, <var data-var='time'>00:24</var> UTC Resolved - We have successfully completed the scheduled system upgrade for the Email Security Events ingestion service in the US region. During the upgrade window, there was a temporary disruption in event ingestion from 06/22/2026 22:48:50 UTC to 06/23/2026 00:06:00 UTC.  We acknowledge the potential impact this interruption may have had on your business operations and would like to assure you that the service has now been fully restored and is operating normally. Jun <var data-var='date'>23</var>, <var data-var='time'>00:24</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>22</var>, <var data-var='time'>21:07</var> UTC Monitoring - Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.

Barracuda XDR - Service Disruption on Email events ingestion

Jun <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>08:14</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

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Barracuda XDR - Service Disruption on Cloudgen firewall signal detection