THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>07:00</var> - <var data-var='time'>11:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>10:11</var> UTC Scheduled - WAF-as-a-Service will be undergoing a scheduled maintenance for pushing regular upgrades to the 12.2 datapath version, including stability fixes and GeoIP definition updates. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance as this will be done in a phased manner across multiple Azure regions.

WAF-as-a-Service Infrastructure Maintenance

Oct <var data-var='date'> 2</var>, <var data-var='time'>20:44</var> UTC Resolved - This incident has been resolved, and the o365 events ingestion and alerts notification are now fully operational Oct <var data-var='date'> 2</var>, <var data-var='time'>13:35</var> UTC Monitoring - Barracuda XDR is currently experiencing an intermittent service disruption affecting Microsoft O365 event ingestion since 06:30 UTC on 2 October. As a result, some older events from 29 September were ingested, which may have generated duplicate or redundant alert notifications. Our engineering team has identified the root cause and implemented the necessary corrective actions to restore normal service operations. Please accept our apologies for any inconvenience this may have caused, particularly with regard to the duplicate or redundant alert notifications. Our team is working diligently to restore full functionality at the earliest. We will continue to provide updates as progress is made and will notify you once all affected functionality has been fully restored. We appreciate your patience, understanding, and continued support during this time.

Barracuda XDR - Service Disruption on o365 event ingestion

Oct <var data-var='date'> 1</var>, <var data-var='time'>17:47</var> UTC Resolved - The issue was successfully resolved at 9:08 AM EST. The final alarm was subsequently reissued at 11:13 AM EST on October 1. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:14</var> UTC Monitoring - Due to an internal processing issue, alarm delivery was delayed beginning at approximately 3:16 PM EST on September 30. The issue has been resolved, and we began re-emitting the affected alarms at approximately 9:08 AM EST on October 1. Due to system throttling, the alarms are being re-emitted in batches and may continue arriving through approximately 11:00 AM EST.

Barracuda XDR - Alarm Service Disruption

Oct <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>12:32</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

SecureEdge Maintenance

Sep <var data-var='date'>25</var>, <var data-var='time'>19:53</var> UTC Resolved - Processing is operating normally Sep <var data-var='date'>24</var>, <var data-var='time'>16:15</var> UTC Monitoring - NetSec firewall alerts for us-east and eu-west customers developed a backlog. Processing resources have been added and the backlog is coming down.

Delay for NetSec Firewall Alerts for US-East and EU-West customers

Sep <var data-var='date'>23</var>, <var data-var='time'>02:03</var> UTC Resolved - Backlog has been processed fully Sep <var data-var='date'>22</var>, <var data-var='time'>14:22</var> UTC Monitoring - Firewall datasource alerts will be delayed for US, EU-West customers. We have mitigated the root-cause. The log backlog is being processed currently.

Firewall datasources alerts will be delayed for US, EU-West customers.

Sep <var data-var='date'>22</var>, <var data-var='time'>14:22</var> UTC Resolved - Service has been restored but engineering is still evaluating impact to log data during the outage time period. Sep <var data-var='date'>21</var>, <var data-var='time'>14:15</var> UTC Monitoring - Log processing is recovered and the engineering team is researching log restoration. Sep <var data-var='date'>21</var>, <var data-var='time'>13:41</var> UTC Identified - Log ingestion for Inky has been delayed starting September 16. Our engineering team is working on recovery. Customers may be receiving log delay alerts caused by the issue.

Inky log ingestion delay

Sep <var data-var='date'>20</var>, <var data-var='time'>02:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>12:35</var> UTC Monitoring - Backlogs have been processed and we are verifying recovery is complete Sep <var data-var='date'>18</var>, <var data-var='time'>18:26</var> UTC Identified - Microsoft had a service issue on Sept-13 under advisory [MO1471241] which caused a backlog of logs.  After restoration of MS service, the age and volumes of logs caused complications for XDR backend processing. Processing is now recovering. Affected customers may receive alerts based on older data. Sep <var data-var='date'>18</var>, <var data-var='time'>15:49</var> UTC Investigating - We are experiencing an O365 log ingestion issue impacting some proportion of accounts.  The affected customers have not receiving logs for the past 3 days and are seeing log degradation tickets.  SRE and Data Engineering teams are actively troubleshooting the issue.

O365 log ingestion issue impacting some accounts with delay and log degradation alerts.

Sep <var data-var='date'>16</var>, <var data-var='time'>20:58</var> UTC Resolved - Operation is back to normal. Some events are delayed as previously noted. Sep <var data-var='date'>16</var>, <var data-var='time'>18:20</var> UTC Monitoring - Data flow and real time alerting has been restored. Event detection on the data from approximately 16:00 to 18:00 GMT may be delayed. Sep <var data-var='date'>16</var>, <var data-var='time'>17:42</var> UTC Investigating - Engineering teams are working on resolution.

XDR log processing for o365 and email protection is affected by an outage.

Sep <var data-var='date'>15</var>, <var data-var='time'>16:39</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>13:05</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>15</var>, <var data-var='time'>13:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>15</var>, <var data-var='time'>06:44</var> UTC Investigating - We are currently investigating this issue.

Customers in the US, India, and Australia are experiencing issues when redelivering quarantined inbound and outbound emails in the Email Gateway Defense UI.

Sep <var data-var='date'>10</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>12:44</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Sep <var data-var='date'> 4</var>, <var data-var='time'>19:39</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:43</var> UTC Investigating - We are currently investigating this issue.

Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages

Sep <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>11:57</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Sep <var data-var='date'> 2</var>, <var data-var='time'>20:54</var> UTC Resolved - This incident is resolved Sep <var data-var='date'> 2</var>, <var data-var='time'>18:10</var> UTC Monitoring - Logins and operation are currently restored and we will be monitoring to ensure root cause has been addressed. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:44</var> UTC Update - We are investigating a login issue. The problem appears to be intermittent. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:31</var> UTC Investigating - The team is investigating

XDR Dashboard unavailable

Sep <var data-var='date'> 1</var>, <var data-var='time'>11:23</var> UTC Resolved - Incident resolved Sep <var data-var='date'> 1</var>, <var data-var='time'>01:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>01:08</var> UTC Investigating - We are currently investigating this issue.

XDR Dashboard logins failing (reopening incident)

Sep <var data-var='date'> 1</var>, <var data-var='time'>00:48</var> UTC Resolved - The incident has been resolved and root cause investigation is proceeding. Aug <var data-var='date'>31</var>, <var data-var='time'>23:25</var> UTC Investigating - We are investigating the cause of this issue.

XDR Dashboard blocks with error checking SSO account

Aug <var data-var='date'>25</var>, <var data-var='time'>13:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>16:57</var> UTC Monitoring - Search functionality and mailflow have been restored. Mailflow is experiencing a backup of a few hours. Aug <var data-var='date'>24</var>, <var data-var='time'>14:17</var> UTC Investigating - The issue is currently being investigated.

BCAS Search Down in US

Aug <var data-var='date'>20</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>14:33</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Aug <var data-var='date'>20</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>12:18</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Aug <var data-var='date'>13</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>09:23</var> UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.

Aug <var data-var='date'>10</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>16:57</var> UTC Investigating - The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.

XDR Dashboard

Aug <var data-var='date'>10</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>10:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:15</var> UTC Scheduled - Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:37</var> UTC Resolved - This incident has been resolved, and the impacted threat detection is now fully operational Aug <var data-var='date'> 5</var>, <var data-var='time'>15:47</var> UTC Monitoring - Barracuda XDR experienced an intermittent service disruption affecting signal detection for the CloudGen Firewall data source from July 24 at 1:40 AM UTC through today, impacting customers in the EU region. During this period, threat detection data from this source was not processed by our detection engine and, consequently, alerts associated with this data source may not have been generated. Our engineering team has identified the root cause of the issue and has implemented the necessary corrective measures to restore normal operations. We will continue to closely monitor the environment to ensure service stability and confirm the full recovery of all impacted functionality. We sincerely regret this disruption and any inconvenience it may have caused. Maintaining the reliability and integrity of our services remains a top priority, and we appreciate your patience, understanding, and continued trust.

Barracuda XDR - Service Disruption on Cloudgen firewall signal detection

Aug <var data-var='date'> 4</var>, <var data-var='time'>13:56</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>00:15</var> UTC Update - The system is stable and recovered. We will continue to monitor for the next several hours. Aug <var data-var='date'> 3</var>, <var data-var='time'>20:56</var> UTC Monitoring - Attempting to creating a new incident could result in a longer than usual "pending creation" state. We have identified the issue, implemented a fix, and are monitoring the solution. Thank you for your patience as the system continues to recover.

Incident Response: Degraded Perfomance

Jul <var data-var='date'>31</var>, <var data-var='time'>18:02</var> UTC Resolved - We have resolved an issue that was affecting some Authentication Services customers. Jul <var data-var='date'>31</var>, <var data-var='time'>18:02</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>17:36</var> UTC Investigating - We have identified an issue that may be affecting some Authentication Services customers specifically around the "Login with Microsoft Button". Authentication services functionality may be affected by this issue.

Is Barracuda Networks down?

Barracuda Networks status is UP

Lastest published events

Barracuda XDR - Service Disruption on o365 event ingestion

Barracuda XDR - Alarm Service Disruption

SecureEdge Maintenance

Barracuda Networks Services, Components and Regions

Recent Barracuda Networks events

WAF-as-a-Service Infrastructure Maintenance

Barracuda XDR - Service Disruption on o365 event ingestion

Barracuda XDR - Alarm Service Disruption

SecureEdge Maintenance

Delay for NetSec Firewall Alerts for US-East and EU-West customers

Firewall datasources alerts will be delayed for US, EU-West customers.