Nov <var data-var='date'>18</var>, <var data-var='time'>11:06</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:37</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>08:50</var> CST Identified - We have an issue with an external provider and are working to resolve it.

App is not accessible

Nov <var data-var='date'>13</var>, <var data-var='time'>12:26</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>10:25</var> CST Monitoring - The fix has been implemented and solves the delay. You may continue to see delayed new customer metrics while our system fully catches up. Nov <var data-var='date'>13</var>, <var data-var='time'>08:54</var> CST Identified - We have identified the issue and are rolling out the fix now. The calculation backlog is large, so it will take some time for the system to catch up fully. You may continue to see delayed new customer metrics while this process is ongoing. Nov <var data-var='date'>13</var>, <var data-var='time'>08:54</var> CST Investigating - We are seeing a delay in calculating metrics for new customers on Stripe accounts. New customer data from Stripe is coming in correctly (subscriptions, start dates, customer details), but the step that calculates their metrics is running behind. This causes some new Stripe customers to be missing from your metrics temporarily. The current delay is about 24 to 48 hours.

Delay in new customer metrics (Stripe only)

Oct <var data-var='date'>11</var>, <var data-var='time'>10:32</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>09:34</var> CDT Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> CDT Scheduled - We will be undergoing maintenance during this time.

Database maintenance

Oct <var data-var='date'> 7</var>, <var data-var='time'>06:52</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>17:25</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.

Accounts are behind

Sep <var data-var='date'>30</var>, <var data-var='time'>17:10</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>13:28</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>30</var>, <var data-var='time'>13:26</var> CDT Investigating - Some accounts are currently behind. The issue is resolved, and we are monitoring progress as accounts begin to catch up. It may take a bit of time for all accounts to fully update. Thanks for your patience!

Some accounts are behind

Jul <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:40</var> CDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:39</var> CDT Scheduled - We will be doing a database upgrade.

Jun <var data-var='date'>27</var>, <var data-var='time'>15:08</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>09:04</var> CDT Investigating - We are currently investigating the issue.

Some accounts' metrics are delayed

Jun <var data-var='date'>10</var>, <var data-var='time'>13:34</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>10:09</var> CDT Investigating - We are currently investigating this issue.

We’re making some behind-the-scenes updates. Some account data may be delayed while we pause syncing temporarily. Everything will be back to normal shortly!

May <var data-var='date'> 8</var>, <var data-var='time'>12:12</var> CDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>11:17</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>09:37</var> CDT Investigating - Some accounts are currently behind. We're investigating the issue and monitoring progress as accounts begin to catch up. It may take a bit of time for all accounts to fully update—thanks for your patience!

Feb <var data-var='date'> 5</var>, <var data-var='time'>06:54</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>16:34</var> CST Monitoring - We're experiencing some delays in account updates due to a backlog in our system processes. Things are recovering, but updates may take a little longer than usual.

Nov <var data-var='date'>26</var>, <var data-var='time'>06:47</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>08:41</var> CST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>25</var>, <var data-var='time'>07:57</var> CST Investigating - We are currently investing elevated error rates in our app.

Elevated Error Rates

Oct <var data-var='date'>21</var>, <var data-var='time'>17:51</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>19</var>, <var data-var='time'>17:38</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.

Some metrics are delayed

Aug <var data-var='date'>13</var>, <var data-var='time'>20:44</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>19:20</var> CDT Monitoring - A fix has been implemented and we're monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>14:34</var> CDT Identified - We have identified the issue and are implementing a solution.

Intermittent Delays Processing Metrics

Jul <var data-var='date'>23</var>, <var data-var='time'>07:15</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>18:28</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>07:21</var> CDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>19</var>, <var data-var='time'>20:44</var> CDT Investigating - We have reported the issue to Apple and are waiting for resolution.

Issues with Apple metrics

Jul <var data-var='date'>14</var>, <var data-var='time'>09:14</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>17:42</var> CDT Investigating - We are currently investigating the issue.

Intermittent connection issues

May <var data-var='date'> 2</var>, <var data-var='time'>14:15</var> CDT Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>12:12</var> CDT Monitoring - A fix has been implemented and we're monitoring the results. May <var data-var='date'> 2</var>, <var data-var='time'>08:25</var> CDT Investigating - We are currently working on resolving some issues with dashboards not loading. We will work on getting your data back up and running as quickly as possible.

Intermittent blank pages

Apr <var data-var='date'>19</var>, <var data-var='time'>15:12</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>12:25</var> CDT Monitoring - Thank you for your patience as we addressed intermittent problems. If you're still encountering errors, please contact our Customer Success team. Apr <var data-var='date'>19</var>, <var data-var='time'>11:40</var> CDT Investigating - We are currently investigating this issue.

Nov <var data-var='date'>17</var>, <var data-var='time'>06:30</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>17</var>, <var data-var='time'>05:30</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>14:14</var> CST Scheduled - We will be performing maintenance to one of our databases. This will cause some disruption and may result in ~20 minutes of downtime to the Baremetrics dashboard. We will post updates when the maintenance has been completed.

Nov <var data-var='date'>14</var>, <var data-var='time'>06:31</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>14</var>, <var data-var='time'>06:30</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>08:37</var> CST Scheduled - We will be performing maintenance to one of our databases. This will cause some disruption and may result in ~20 minutes of downtime to the Baremetrics dashboard. We will post updates when the maintenance has been completed.

Apr <var data-var='date'>24</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>24</var>, <var data-var='time'>00:02</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>08:09</var> CDT Scheduled - We will be performing maintenance to one of our databases. This will cause some disruption and may result in ~20 minutes of downtime to the Baremetrics dashboard. We will post updates when the maintenance has been completed.

Database Maintenance

Nov <var data-var='date'>29</var>, <var data-var='time'>09:16</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>29</var>, <var data-var='time'>09:15</var> CST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Nov <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>29</var>, <var data-var='time'>06:37</var> CST Scheduled - We will be undergoing scheduled maintenance during this time.

Mar <var data-var='date'>29</var>, <var data-var='time'>01:39</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>19:58</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>28</var>, <var data-var='time'>19:43</var> CDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>28</var>, <var data-var='time'>19:19</var> CDT Investigating - We're having some issues. We're working on it! 🔨

500 Errors

Feb <var data-var='date'>24</var>, <var data-var='time'>11:16</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>10:53</var> CST Update - We are continuing to investigate this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>10:53</var> CST Investigating - Looking to resolve

Hosting provider outage

Apr <var data-var='date'>24</var>, <var data-var='time'>10:30</var> CDT Resolved - Some customers have reported seeing 500 error code on their dashboards. The impact for those customers is 'Major', while other customers do have have issues.

Dashboards Returning 500 Error Code For Some Customers

Jan <var data-var='date'>25</var>, <var data-var='time'>11:51</var> CST Resolved - We identified the issue and accounts should be back to updating normally. Jan <var data-var='date'>22</var>, <var data-var='time'>15:59</var> CST Investigating - We are currently investigating why some accounts are experiencing timeouts and slow updates.

Is Baremetrics down?

Baremetrics status is UP

Lastest published events

App is not accessible

Delay in new customer metrics (Stripe only)

Database maintenance

Baremetrics Services, Components and Regions

Recent Baremetrics events

App is not accessible

Delay in new customer metrics (Stripe only)

Database maintenance

Accounts are behind

Some accounts are behind

Database maintenance