Oct <var data-var='date'> 5</var>, <var data-var='time'>14:59</var> UTC Resolved - This incident is now resolved Oct <var data-var='date'> 5</var>, <var data-var='time'>14:52</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 5</var>, <var data-var='time'>14:47</var> UTC Update - Mandates and transactions are completing successfully Oct <var data-var='date'> 5</var>, <var data-var='time'>14:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> UTC Identified - We are currently experiencing a performance degradation to the mandates and payments service where the source is a payID due to a partner issue. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Payments and mandates service degradation

Jul <var data-var='date'> 2</var>, <var data-var='time'>19:07</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>18:46</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>18:34</var> UTC Investigating - We are currently investigating this issue.

We are investigating an outage of our API and products

Mar <var data-var='date'>20</var>, <var data-var='time'>19:46</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>19:29</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>20</var>, <var data-var='time'>19:13</var> UTC Update - We are continuing to investigate the issue Mar <var data-var='date'>20</var>, <var data-var='time'>18:27</var> UTC Investigating - We are currently investigating this issue.

Due to GKE outage in Australia we have an outage in that region

Dec <var data-var='date'>18</var>, <var data-var='time'>10:12</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>09:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>18</var>, <var data-var='time'>09:41</var> UTC Investigating - We are currently experiencing issues resolving PayIDs, which are affecting our Checkout. Investigations are ongoing and an update will be provided as soon as more information becomes available.

PayID resolution service degradation

Nov <var data-var='date'>18</var>, <var data-var='time'>18:07</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>17:31</var> UTC Update - We are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>16:38</var> UTC Update - We are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>15:34</var> UTC Update - All systems are operational. We keep monitoring the situation. Nov <var data-var='date'>18</var>, <var data-var='time'>14:45</var> UTC Update - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>14:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>14:33</var> UTC Update - Our provider identified the root cause and is working on a fix. We notice a decrease in errors. Nov <var data-var='date'>18</var>, <var data-var='time'>14:15</var> UTC Update - Our provider identified the root cause and is working on a fix. We notice a decrease in errors. Nov <var data-var='date'>18</var>, <var data-var='time'>14:00</var> UTC Update - Our provider identified the root cause and is working on a fix. We notice a decrease in errors. Nov <var data-var='date'>18</var>, <var data-var='time'>13:45</var> UTC Update - Our provider identified the root cause and is working on a fix. We notice a decrease in errors. Nov <var data-var='date'>18</var>, <var data-var='time'>13:27</var> UTC Update - Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently. Nov <var data-var='date'>18</var>, <var data-var='time'>13:11</var> UTC Update - Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently. Nov <var data-var='date'>18</var>, <var data-var='time'>13:01</var> UTC Update - We are still observing errors intermittently. Nov <var data-var='date'>18</var>, <var data-var='time'>12:46</var> UTC Update - We are still observing errors intermittently. Nov <var data-var='date'>18</var>, <var data-var='time'>12:18</var> UTC Update - We are successfully processing requests again. Some services still experience degradation. Nov <var data-var='date'>18</var>, <var data-var='time'>12:09</var> UTC Update - Root cause still to be identified by our partner. Nov <var data-var='date'>18</var>, <var data-var='time'>11:56</var> UTC Identified - Our services experience degraded performance and for some users can not be reached. We identified the issue with one of our providers who are actively working on identifying the root cause.

service degradation

Nov <var data-var='date'>11</var>, <var data-var='time'>10:24</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>10:18</var> UTC Identified - We are currently experiencing errors in PayID resolution that is affecting mandate creation via Banked UX and single payments

PayID resolution errors

Oct <var data-var='date'>16</var>, <var data-var='time'>13:39</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>13:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>16</var>, <var data-var='time'>13:00</var> UTC Identified - Our provider identified the root cause. Currently, the issue is manifesting intermittently. They are working on a solution with the highest priority. Oct <var data-var='date'>16</var>, <var data-var='time'>12:42</var> UTC Investigating - We are currently experiencing a performance degradation to the Payments and Mandates service in AU. The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.

AU Payments and Mandates service degradation

Jul <var data-var='date'>17</var>, <var data-var='time'>06:59</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>06:43</var> UTC Update - This issue is affecting only affecting the retry of payments older than one month Jul <var data-var='date'>17</var>, <var data-var='time'>06:18</var> UTC Update - We are still working on the fix Jul <var data-var='date'>17</var>, <var data-var='time'>06:01</var> UTC Identified - We have identified the root cause and are working on a fix Jul <var data-var='date'>17</var>, <var data-var='time'>05:38</var> UTC Investigating - we are investigating an issue related to reuse of idempotency keys older than 30 days creating errors

Issue related to reuse of idempotency key

Jun <var data-var='date'>12</var>, <var data-var='time'>21:52</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>21:11</var> UTC Monitoring - Services have recovered , we will keep monitoring for the next hours Jun <var data-var='date'>12</var>, <var data-var='time'>20:43</var> UTC Update - We are still seeing improvements but there might be additional latency in checkout experiance and notifications Jun <var data-var='date'>12</var>, <var data-var='time'>19:55</var> UTC Update - We are still experiencing issues due to our cloud provider issues. Services are starting to recover Jun <var data-var='date'>12</var>, <var data-var='time'>19:24</var> UTC Identified - The issue has been identified and mitigations are reducing impact The Google Cloud Issues are still reporting as active but the impact is mitigated in identified cases for Banked Cloudflare issues also remain active but we do not believe these are impacted Banked user experience Our team is actively working on this as high priority Jun <var data-var='date'>12</var>, <var data-var='time'>19:07</var> UTC Investigating - We are currently experiencing a performance degradation and increased latency on our services. Investigations are ongoing and an update will be provided as soon as more information becomes available. There are known Issues across Google Cloud and Cloudflare services affecting us. We are working to mitigate the impact

service degradation - Increased Latency

Jun <var data-var='date'> 6</var>, <var data-var='time'>10:07</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>09:28</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 6</var>, <var data-var='time'>09:27</var> UTC Investigating - We are investigating problems with scanning QR codes for hand off. All other bank hand off mechanism are not affected.

QR Handoff Issues

Jan <var data-var='date'>19</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>05:20</var> UTC Scheduled - What’s Changing? NAB Asset Team is undertaking/implementing planned Disaster Recovery (DR) maintenance activity on 19th January 2025 (NAB# CHG000719786). Change Window - **Start:** 19thJanuary 2025 @ 00:00 AM AEDT - **End:** 19th January 2025 @ 04:00 AM AEDT Please note times are approximate and may vary if required activities complete sooner, or longer. Impacted Services - Create payment API. - Get payment status API. Payment’s impact - During this planned maintenance activity all the payments from API customers will be accepted (customers receive accepted technical validation - ACTC), queued for processing, and will be processed after the maintenance is completed. - Payments will be accepted and queued for further processing. - For the payments sent during the change window, it is advised to retry the get payment status API call after the change window to get the payment status. - NAB incident management process will be initiated for any unexpected issues and the same will be notified to you. - API customers utilizing payments eligibility API will not receive fast payments eligibility during the planned maintenance window for NAB participant. Should you require further information or support, please reach out to support@banked.com

[AU] NAB PLANNED MAINTENANCE NOTIFICATION

Dec <var data-var='date'>21</var>, <var data-var='time'>13:15</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>21</var>, <var data-var='time'>13:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>21</var>, <var data-var='time'>12:25</var> UTC Scheduled - AU payments products might experience service disruption for a period of 5 minutes due to partner maintenance

AU payments maintenance

Jun <var data-var='date'>10</var>, <var data-var='time'>07:43</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>07:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>07:22</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>07:19</var> UTC Update - We are still investigating, issues are caused by high latency in our Europe data center. Jun <var data-var='date'>10</var>, <var data-var='time'>07:18</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>06:47</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>06:44</var> UTC Investigating - We are currently investigating this issue.

EU Payments Issue

May <var data-var='date'>21</var>, <var data-var='time'>14:35</var> UTC Resolved - The fix is now in place and all traffic is be back to normal. May <var data-var='date'>21</var>, <var data-var='time'>12:47</var> UTC Monitoring - A fix has been implemented by our downstream provider that should partially restore traffic. We are continuing to monitor. May <var data-var='date'>21</var>, <var data-var='time'>10:08</var> UTC Update - Our third party provider has identified a fix and is rolling that out across all regions. The ETA is 1 hour. We will post an update once we have more information May <var data-var='date'>21</var>, <var data-var='time'>06:13</var> UTC Update - We are currently in contact with the downstream provider, they have identified the issue and are actively working on a fix. The current impact to customers would be an error in the checkout when selecting a bank. May <var data-var='date'>21</var>, <var data-var='time'>06:01</var> UTC Identified - An issue has been identified with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information.

EU payments issue

Apr <var data-var='date'>16</var>, <var data-var='time'>19:02</var> UTC Resolved - This incident is now resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>18:36</var> UTC Monitoring - A fix has been implemented by our downstream provider and we are continuing to monitor. Apr <var data-var='date'>16</var>, <var data-var='time'>15:53</var> UTC Update - The third party provider has identified a fix and are working on rolling it out now. They estimate this will take one hour. Apr <var data-var='date'>16</var>, <var data-var='time'>14:09</var> UTC Update - We are continuing to work with the downstream provider on this issue, and will update once we have more information. The current impact to customers would be an error in the checkout when attempting to select a bank. Apr <var data-var='date'>16</var>, <var data-var='time'>13:18</var> UTC Identified - The issue has been identified as an outage with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information. Apr <var data-var='date'>16</var>, <var data-var='time'>13:15</var> UTC Investigating - We are currently investigating an issue with EU payments in our checkout

Mar <var data-var='date'> 1</var>, <var data-var='time'>15:28</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:20</var> UTC Investigating - We are currently investigating an issue affecting the ability for customers to complete checkout journeys

Issue with checkout completion

Jan <var data-var='date'> 4</var>, <var data-var='time'>16:57</var> UTC Resolved - This issue has been resolved. Further details will be provided in a postmortem in due course. Jan <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 4</var>, <var data-var='time'>16:06</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'> 4</var>, <var data-var='time'>16:03</var> UTC Investigating - We are currently experiencing some issues with Webhooks. Payments processing remains unaffected. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Webhooks performance degradation

Nov <var data-var='date'> 9</var>, <var data-var='time'>10:16</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 9</var>, <var data-var='time'>10:02</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 9</var>, <var data-var='time'>10:01</var> UTC Investigating - We are currently experiencing a performance degradation to the API and Checkout service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

payments service degradation

Oct <var data-var='date'>30</var>, <var data-var='time'>16:04</var> UTC Resolved - This incident has been resolved. Further details will be provided in the postmortem in due course. Oct <var data-var='date'>30</var>, <var data-var='time'>14:43</var> UTC Update - We are still continuing to monitor the results following the earlier fix. Oct <var data-var='date'>30</var>, <var data-var='time'>14:07</var> UTC Update - We are still continuing to monitor the results following the earlier fix. Oct <var data-var='date'>30</var>, <var data-var='time'>13:14</var> UTC Update - We are still continuing to monitor the results following the earlier fix. Oct <var data-var='date'>30</var>, <var data-var='time'>12:39</var> UTC Update - We are still continuing to monitor the results following the earlier fix. Oct <var data-var='date'>30</var>, <var data-var='time'>12:04</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>30</var>, <var data-var='time'>12:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>30</var>, <var data-var='time'>11:58</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>30</var>, <var data-var='time'>11:47</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>30</var>, <var data-var='time'>11:45</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>30</var>, <var data-var='time'>11:28</var> UTC Investigating - We are currently experiencing a performance degradation to the payments and checkout service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Oct <var data-var='date'>27</var>, <var data-var='time'>02:01</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>26</var>, <var data-var='time'>13:10</var> UTC Scheduled - We will be undergoing some scheduled maintenance at this time, it should only effect the EU payment systems. Transactions may time out or may fail for a short period of time.

Scheduled upgrade in EU payment systems

Sep <var data-var='date'> 6</var>, <var data-var='time'>09:33</var> UTC Resolved - This incident has been resolved. Further details will be provided in the postmortem in due course. Sep <var data-var='date'> 6</var>, <var data-var='time'>09:32</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 6</var>, <var data-var='time'>09:25</var> UTC Investigating - We are currently experiencing a performance degradation to the API and checkout service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

API and checkout service degradation

Jul <var data-var='date'>28</var>, <var data-var='time'>11:01</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>10:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>10:32</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>28</var>, <var data-var='time'>10:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>28</var>, <var data-var='time'>09:44</var> UTC Investigating - We are currently experiencing a performance degradation to the API and checkout service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

API service degradation

Jun <var data-var='date'>14</var>, <var data-var='time'>19:10</var> UTC Resolved - The issue affecting the API and checkout service has been fully resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course. Jun <var data-var='date'>14</var>, <var data-var='time'>19:01</var> UTC Update - A fix has ben deployed and the intermittent failures have stopped. We will continue to monitor the situation and update once the situation has resolved. Jun <var data-var='date'>14</var>, <var data-var='time'>18:52</var> UTC Update - We're continuing to investigate intermittent issues with payment creation and completion the team is investigating and deploying a fix. We will update next by 20:00. Jun <var data-var='date'>14</var>, <var data-var='time'>18:36</var> UTC Update - We're continuing to investigate intermittent issues with payment creation and completion the team is investigating and deploying a fix. We will update next by 19:45. Jun <var data-var='date'>14</var>, <var data-var='time'>18:22</var> UTC Monitoring - A fix has been implemented and we are starting to accept payments again and payments are completing. The Incident response team are continuing to monitor the situation. Jun <var data-var='date'>14</var>, <var data-var='time'>18:11</var> UTC Identified - We have isolated the issue on the API and checkout service; which is calls to create payments to fail and checkouts to complete. Our Incident Response team is actively working to resolve this as high priority. We will post an update at 19:30 UTC unless there is further information to share before this time. Jun <var data-var='date'>14</var>, <var data-var='time'>18:02</var> UTC Investigating - We are currently experiencing a performance degradation to the API and hosted checkout service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:23</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:22</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:05</var> UTC Investigating - We are currently experiencing a performance degradation in the checkout service. Payment are processed but status updates are not being sent to customers. Investigations are ongoing and an update will be provided as soon as more information becomes available.

checkout service degradation

Apr <var data-var='date'> 5</var>, <var data-var='time'>11:31</var> UTC Resolved - For a period of less than three minutes Banked's API returned unexpected errors during the creation and update of payments. This was caused by an unexpected temporary network issue that occurred during the routine upgrade of an internal service. This issue was quickly resolved and operations have returned to normal.

Is Banked down?

Banked status is UP

Lastest published events

Payments and mandates service degradation

We are investigating an outage of our API and products

Due to GKE outage in Australia we have an outage in that region

Banked Services, Components and Regions

Recent Banked events

Payments and mandates service degradation

We are investigating an outage of our API and products

Due to GKE outage in Australia we have an outage in that region

PayID resolution service degradation

service degradation

PayID resolution errors