THIS IS A SCHEDULED EVENT Sep <var data-var='date'>2</var>, <var data-var='time'>18:00</var> EDT &nbsp;-&nbsp; Sep <var data-var='date'>3</var>, <var data-var='time'>00:00</var> EDT Aug <var data-var='date'>21</var>, <var data-var='time'>12:54</var> EDT Scheduled - Bandwidth will be performing scheduled maintenance in the Germany data center. As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Germany data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Global Data Center Maintenance - Germany

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>26</var>, <var data-var='time'>23:00</var> EDT &nbsp;-&nbsp; Aug <var data-var='date'>27</var>, <var data-var='time'>03:00</var> EDT Jul <var data-var='date'>10</var>, <var data-var='time'>16:02</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.

Messaging Maintenance - Toll-Free MMS/SMS

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>26</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> EDT Aug <var data-var='date'>21</var>, <var data-var='time'>15:01</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.

Messaging Maintenance - Toll Free SMS

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>23</var>, <var data-var='time'>03:00</var> - <var data-var='time'>07:00</var> EDT Aug <var data-var='date'>21</var>, <var data-var='time'>09:13</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.

Messaging Maintenance - Campaign Provisioning Delays

Aug <var data-var='date'>21</var>, <var data-var='time'>11:09</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>09:57</var> EDT Investigating - Teams are investigating an isolated voice quality incident impacting a subset of traffic transversing this location.

New York Data Center Incident

Aug <var data-var='date'>20</var>, <var data-var='time'>17:39</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>14:10</var> EDT Monitoring - Teams are observing expected port order behavior. We will monitor for stability. Aug <var data-var='date'>20</var>, <var data-var='time'>10:05</var> EDT Investigating - Bandwidth teams have identified an off-network incident impacting the timely activation of port orders for some off net numbers. These orders may not activate at the expected time. Teams are working with the impacted carrier to bring about expected order activations.

Off Net Port Order Delays

Aug <var data-var='date'>20</var>, <var data-var='time'>09:13</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>08:55</var> EDT Identified - Teams have identified the source of this incident and are working to restore expected visibility. Aug <var data-var='date'>20</var>, <var data-var='time'>08:17</var> EDT Investigating - Bandwidth teams are investigating an incident impacting the visibility of some 10DLC campaigns in the App Store teams are working to restore expected App and campaign behavior

Bandwidth App Incident - 10DLC Campaign Visibility

Aug <var data-var='date'>20</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>13:31</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.

Messaging Maintenance - MMS

Aug <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>16:01</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.

Aug <var data-var='date'>19</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>13:29</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.

Aug <var data-var='date'>19</var>, <var data-var='time'>07:16</var> EDT Resolved - For a brief period of time, number orders in the Bandwidth App were delayed or failed to complete. This incident has been resolved.

Bandwidth App Number Order Incident

Aug <var data-var='date'>18</var>, <var data-var='time'>10:08</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>07:33</var> EDT Update - Teams continue to investigate this incident and have determined it’s isolated to messages to the carrier Symbio. Aug <var data-var='date'>18</var>, <var data-var='time'>03:59</var> EDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>03:57</var> EDT Investigating - Bandwidth teams are investigating an incident impacting some inbound and outbound messages via a specific carrier. Teams are working to restore expected network performance.

Messaging Incident

Aug <var data-var='date'>18</var>, <var data-var='time'>06:01</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.

Messaging Maintenance - SMS

Aug <var data-var='date'>18</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>10:52</var> EDT Scheduled - Bandwidth will be performing scheduled maintenance in the Los Angeles data center. As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Los Angeles data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Global Data Center Maintenance - Los Angeles

Aug <var data-var='date'>17</var>, <var data-var='time'>19:24</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>17:06</var> EDT Identified - This particular provider has identified the source of the incident and is working to restore expected behavior. Aug <var data-var='date'>17</var>, <var data-var='time'>12:50</var> EDT Investigating - Bandwidth teams are investigating off net port order activation delays. Teams are working with the impacted provider to bring about timely activation for these orders.

Off Net Port Order Activation Delays

Aug <var data-var='date'>17</var>, <var data-var='time'>06:04</var> EDT Resolved - Bandwidth teams resolved an incident where RCS Agents were deployed to the incorrect region resulting in potential traffic issues.

RCS Agent Locations Incident

Aug <var data-var='date'>16</var>, <var data-var='time'>06:59</var> EDT Resolved - For a brief period of time new telephone number orders were delayed in processing. At this time, orders are processing as expected, and we consider this incident resolved.

Bandwidth App Incident - Number Order

Aug <var data-var='date'>14</var>, <var data-var='time'>14:15</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>09:40</var> EDT Monitoring - Teams are observing expected network performance and will monitor for stability. Aug <var data-var='date'>14</var>, <var data-var='time'>09:30</var> EDT Investigating - Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.

JFK Datacenter Incident

Aug <var data-var='date'>14</var>, <var data-var='time'>10:21</var> EDT Resolved - For a brief period of time, a sub-set of traffic transiting over porting of our ATL datacenter may have unexpectedly failed to complete as intended. At this time this portion of traffic has restored and our network is operating as expected.

ATL Datacenter Incident

Aug <var data-var='date'>14</var>, <var data-var='time'>08:09</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>06:54</var> EDT Investigating - Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.

Aug <var data-var='date'>13</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>15:59</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.

Aug <var data-var='date'>12</var>, <var data-var='time'>00:30</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>23:38</var> EDT Investigating - Teams are investigating an incident impacting outbound calls transmitted via our LAX datacenter. These calls may not complete as expected.

LAX Datacenter Incident

Aug <var data-var='date'>11</var>, <var data-var='time'>16:10</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>12:39</var> EDT Investigating - Bandwidth teams are investigating an intermittent incident impacting API Authentication for this service. Teams are working with the integration partner to restore expected API behaviors.

Pindrop Integration Incident

Aug <var data-var='date'>11</var>, <var data-var='time'>14:39</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>11:43</var> EDT Identified - Bandwidth teams have identified an off-network incident impacting the timely activation of Toll-Free Port orders

Toll Free Port Activations Delayed

Aug <var data-var='date'>11</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>10:50</var> EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.

Inbound Calling (SIP) - United States

Toll-Free calling - Inbound (SIP) - United States

REST APIs - HTTP Voice - United States

REST APIs - SIP Voice - United States

BXML - United States

United States Inbound Calling Services

Outbound Calling (SIP) - United States

Toll-Free calling - Outbound (SIP) - United States

Hosted Signing Service - US

United States Outbound Calling Services

Call  Recording

Transcriptions

Text-to-Speech

CNAM Lookup

United States V2 Application Add On Services

SMS Messaging (SMPP)

MMS Messaging (MM4)

Toll-Free SMS - Inbound

Toll-Free SMS - Outbound

International Messaging (HTTP)

REST APIs - HTTP SMS Messaging

REST APIs - HTTP MMS Messaging

Toll Free MMS - Inbound

Toll Free MMS - Outbound

United States Messaging Services

International A2P Platform (SMPP)

International A2P Platform (HTTP)

International A2P Messaging

Latin America

APAC

Europe

Middle East & Africa

International A2P Messaging Regional Connectivity

Messaging Insights Dashboard

Message Log API

Insights

New Number Ordering

Number Porting

Inbound Calling - Caller ID Lookup (CNAM)

Line Feature Management

Phone Number Lookup API

Call Assure

Number Management Services

9-1-1 Call Routing Service

9-1-1 Provisioning Service

DLR (Dynamic Location Routing)

9-1-1 Services

Network Expansion Service (NES)

Inbound Direct Link Services (DLS)

Outbound Direct Link Services (DLS)

Virtual (cloud) Connection Service

Direct Network Connection

Phone Support

Ticketing Support

Help Center

Support

Bandwidth App

9-1-1 Dashboard

Bandwidth International (fka Voxbone) Portal

Bandwidth Build

Portals

Inbound Calling- Argentina

Outbound Calling- Argentina

Argentina Calling Services

Inbound Calling- Australia

Outbound Calling- Australia

Emergency Calling- Australia

Australia Calling Services

Inbound Calling - Austria

Outbound Calling - Austria

Emergency Calling - Austria

Austria Calling Services

Inbound Calling - Belgium

Outbound Calling - Belgium

Emergency Calling - Belgium

Belgium Calling Services

Inbound Calling- Brazil

Brazil Calling Services

Inbound Calling - Bulgaria

Outbound Calling - Bulgaria

Emergency Calling - Bulgaria

Bulgaria Calling Services

Inbound Calling - Canada (SIP)

Canada Calling Services

Inbound Calling- Chile

Chile Calling Services

Inbound Calling- China

China Calling Services

Inbound Calling- Colombia

Colombia Calling Services

Inbound Calling - Croatia

Outbound Calling - Croatia

Emergency Calling - Croatia

Croatia Calling Services

Inbound Calling - Cyprus

Outbound Calling - Cyprus

Emergency Calling - Cyprus

Cyprus Calling Services

Inbound Calling - Czech Republic

Outbound Calling - Czech Republic

Emergency Calling - Czech Republic

Czech Republic Calling Services

Inbound Calling - Denmark

Outbound Calling - Denmark

Emergency Calling - Denmark

Denmark Calling Services

Inbound Calling - Dominican Republic (SIP)

Dominican Republic Calling Services

Inbound Calling - Egypt

Egypt Calling Services

Inbound Calling- El Salvador

El Salvador Calling Services

Inbound Calling - Estonia

Outbound Calling - Estonia

Emergency Calling - Estonia

Estonia Calling Services

Inbound Calling - Finland

Outbound Calling - Finland

Emergency Calling - Finland

Finland Calling Services

Inbound Calling - France

Outbound Calling - France

Emergency Calling - France

Hosted Signing Service - France

France Calling Services

Inbound Calling - Georgia

Georgia Calling Services

Inbound Calling - Germany

Outbound Calling - Germany

Emergency Calling - Germany

Germany Calling Services

Inbound Calling - Greece

Outbound Calling - Greece

Emergency Calling - Greece

Greece Calling Services

Inbound Calling- Hong Kong

Outbound Calling- Hong Kong

Emergency Calling- Hong Kong

Hong Kong Calling Services

Inbound Calling - Hungary

Outbound Calling - Hungary

Emergency Calling - Hungary

Hungary Calling Services

Inbound Calling- India

India Calling Services

Inbound Calling- Indonesia

Indonesia Calling Services

Inbound Calling - Ireland

Outbound Calling - Ireland

Emergency Calling - Ireland

Ireland Calling Services

Inbound Calling - Israel

Outbound Calling - Israel

Emergency Calling - Israel

Israel Calling Services

Inbound Calling - Italy

Italy Calling Services

Bandwidth

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Lastest published events

New York Data Center Incident

Off Net Port Order Delays

Bandwidth App Incident - 10DLC Campaign Visibility

Bandwidth Services, Components and Regions

Recent Bandwidth events

Global Data Center Maintenance - Germany

Messaging Maintenance - Toll-Free MMS/SMS

Messaging Maintenance - Toll Free SMS

Messaging Maintenance - Campaign Provisioning Delays

New York Data Center Incident

Off Net Port Order Delays