Apr <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 8</var>, <var data-var='time'>15:03</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 09 April 2026 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 April 2026 | 2:00 am – 6:00 am AEST

Mar <var data-var='date'>26</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>17:11</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>19</var>, <var data-var='time'>17:11</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 26 March 2026 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (upto 120 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 March 2026 | 2:00 am – 6:00 am AEDT

Mar <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 6</var>, <var data-var='time'>09:20</var> AEDT Update - *Correction* NPP Maintenance will begin at 22:00 AEST rather than 10:00 AEST. Please disregard notice of maintenance starting in 60 minutes.Feb <var data-var='date'>25</var>, <var data-var='time'>15:05</var> AEDT Scheduled - AWS will be conducting planned maintenance on our banking partner's infrastructure, between Friday 6th March 2026 10:00 PM AEDT and 7th March 2026 02:00 AM AEDT (Sydney Time). Impact: • During this time the in flight transactions may fail. • Azupay will re-queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Friday 6th March 2026 from 10 PM AEDT to 7th March 2026 2 AM AEDT

Feb <var data-var='date'>26</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>19</var>, <var data-var='time'>15:50</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 26 February 2026, 2:00 am – 6:00 am (Sydney Time) IMPACT • Brief, intermittent disruptions (upto 120 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 February 2026 | 2:00 am – 6:00 am AEDT

Feb <var data-var='date'>22</var>, <var data-var='time'>07:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>17</var>, <var data-var='time'>13:45</var> AEDT Scheduled - HSBC have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Sunday 22 February 2026 @ 2:00am AEDT • Change End Date and Time: Sunday 22 February 2026 @ 7:00am AEDT As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window. There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window. Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance| Sunday, 22 February 2026 | 2:00 am – 7:00 am AEDT

Feb <var data-var='date'>17</var>, <var data-var='time'>00:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>10</var>, <var data-var='time'>15:48</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on Monday, 16 February 2026 from 10:00 pm to 2:00 am (Sydney Time) on thier AWS Networking infrastructure. No downtime is expected however in flight transactions may be impacted during the failover process and should be retried idempotently. Impact: During the maintenance, AWS will manage failing over traffic to alternate services. In-flight transactions may be impacted during the failover and failback of services. Transactions should be re-tried idempotently if a failure message is received. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Monday, 16 February 2026| 10:00 pm – 2:00 am AEST

Jan <var data-var='date'>29</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>29</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>18:37</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 29 January, 2026 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 29 January, 2026 | 2:00 am – 6:00 am AEST

Jan <var data-var='date'>23</var>, <var data-var='time'>13:29</var> AEDT Resolved - Incident has been resolved. Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT Incident End Date/time: 23 Jan 2026 - 11:05 AM AEDTJan <var data-var='date'>23</var>, <var data-var='time'>12:18</var> AEDT Update - The incident has been confirmed as resolved by ANZ. We will monitor and resolve if no further updates are provided in the next few hours.Jan <var data-var='date'>23</var>, <var data-var='time'>11:34</var> AEDT Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>23</var>, <var data-var='time'>11:33</var> AEDT Monitoring - Our banking partner has confirmed that the ANZ bank outage has been resolved now. Azupay is currently monitoring the situation.Jan <var data-var='date'>23</var>, <var data-var='time'>11:19</var> AEDT Investigating - Azupay has identified that ANZ (ANZBAU3LXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted. Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions. Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT Incident End Date/time: TBD A further update will be provided when more information is available.

Upstream incident impacting ANZ NPP transactions

Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>17</var>, <var data-var='time'>11:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>14</var>, <var data-var='time'>14:51</var> AEDT Scheduled - ANZ have advised they are implementing changes that imapct their NPP integration. The change window details are below. • Change Start Date and Time: Saturday 17 January 2026 @ 11:00pm AEDT • Change End Date and Time: Sunday 18 January 2026 @ 6:00am AEDT No outbound payments from ANZ to Azupay hosted accounts will be sent from the BIC ANZBAU3LXXX during the change window. You may experience a reduction in Inbound PaymentRequest completions originating from ANZ accounts as a result. Inbound payments sent to the BIC ANZBAU3LXXX during the change window will be processed as normal and will not be impacted by these planned activities. Your outbound payments to ANZ clients should not be impacted during this change window. Please note the above times are approximate and may vary if ANZ's activities are completed sooner or take longer than expected.

External NPP Participant Scheduled Maintenance – ANZ Bank (ANZBAU3LXXX) Planned Maintenance | 17 January 2026 1:00am to 7:00am

Dec <var data-var='date'>11</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>11:35</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 11 December 2025 from 2:00 am to 6:00 am (Sydney Time). Impact: • Up to 2 mins intermittent disruptions to NPP payment processing between 2:00 am and 3:00 am. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 11 December 2025, 2:00 am – 6:00 am (AEST Time)

Nov <var data-var='date'>29</var>, <var data-var='time'>18:19</var> AEDT Resolved - Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting payments. Incident Start Date/time: 29 November 2025 @ 15:05 AEDT Incident End Date/time: 29 November 2025 @ 17:40 AEDTNov <var data-var='date'>29</var>, <var data-var='time'>17:16</var> AEDT Update - We are continuing to observe AB01 errors in approximately half of outbound payments to CBA clients. A further update will be provided when more information is available.Nov <var data-var='date'>29</var>, <var data-var='time'>16:18</var> AEDT Monitoring - Outbound payment to CBA customer accounts continue have intermittent AB01 errors, however the error rate has significantly decreased. Inbound transactions from CBA accounts do not appear to be impacted. We will continue to monitor the issue.Nov <var data-var='date'>29</var>, <var data-var='time'>15:50</var> AEDT Investigating - Azupay has identified that Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted. Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions. Incident Start Date/time: 29 Oct 2025 @ 3:05PM AEST Incident End Date/time: TBD A further update will be provided when more information is available.

Upstream incident impacting CBA NPP transactions

Nov <var data-var='date'>23</var>, <var data-var='time'>07:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>23</var>, <var data-var='time'>01:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>10</var>, <var data-var='time'>15:42</var> AEDT Scheduled - ANZ have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Sunday 23 November 2025 @ 1:00am AEDT • Change End Date and Time: Sunday 23 November 2025 @ 7:00am AEDT As a result of ANZ's planned activities, a reduced volume of outbound payments from ANZ will be sent from the BIC ANZBAU3LXXX during the change window. This may result in delayed inbound payments to Azupay Payment Requests from ANZ customers during the window. All inbound payments sent to the BIC ANZBAU3LXXX during the change window will be processed as normal, however there will be delays in posting inbound payments to ANZ creditor accounts during the change window. This may result in delayed settlements to your client's account from Azupay for ANZ end customers during the window.

Scheduled Maintenance – ANZ Bank Planned Maintenance | 23 November 2025 1:00am to 7:00am

Nov <var data-var='date'>13</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>13</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 7</var>, <var data-var='time'>09:36</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 13 November 2025 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 13 November 2025 | 2:00 am – 6:00 am AEST

Nov <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 3</var>, <var data-var='time'>13:13</var> AEDT Scheduled - Westpac have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Friday 7 November 2025 @ 2:00pm AEDT (noting Westpac's self suspension does not start until Sunday 9 November 2025 @ 12:00am AEDT) • Change End Date and Time: Sunday 9 November 2025 @ 5:00pm AEDT (noting Westpac expects to be back on line at 8am) As part of these changes, an outage to the Conformation Of Payee (CoP) and PayTo Services are required for 8 hours for Westpac clients. Westpac will issue a self suspension from CoP and PayTo Service during the below times: Commencement: Sunday 9 November 2025 @ 12:00am AEDT - Westpac will issue a self suspension for the CoP Service and PayTo. Completion: Sunday 9 November 2025 @ 8:00am AEDT - Westpac will re-instate the CoP Service and PayTo Services. Impacts: Confirmation of Payee lookups and PayTo Agreements and initiations for Westpac based end customers will be unavailable during the maintenance window. Please note the above times may change if these planned activities are completed sooner or later than expected.

Scheduled Maintenance – Westpac Bank (WPACAU3SXXX) Planned Maintenace Affecting Confirmation of Payee and PayTo services - 9 November 2025 (12AM to 8am)

Nov <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>13:30</var> AEDT Update - Note that ANZ has rescheduled this maintenance to 23 November. It will still be between 1:00am and 7:00am AESTNov <var data-var='date'> 3</var>, <var data-var='time'>13:20</var> AEDT Scheduled - ANZ have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Sunday 9 November 2025 @ 1:00am AEDT • Change End Date and Time: Sunday 9 November 2025 @ 7:00am AEDT As a result of ANZ's planned activities, a reduced volume of outbound payments from ANZ will be sent from the BIC ANZBAU3LXXX during the change window. This may result in delayed inbound payments to Azupay Payment Requests from ANZ customers during the window. All inbound payments sent to the BIC ANZBAU3LXXX during the change window will be processed as normal, however there will be delays in posting inbound payments to ANZ creditor accounts during the change window. This may result in delayed settlements to your client's account from Azupay for ANZ end customers during the window.

Scheduled Maintenance – ANZ Bank Planned Maintenance (Rescheduled to 23 November 2025 1:00am to 7:00am

Nov <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>13:20</var> AEDT Scheduled - Our NPP banking partner has informed us they will be performing unscheduled maintenance on Thursday, 06 November 2025 | from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Unscheduled Maintenance – NPP Banking Partner | Thursday, 06 November 2025 | 2:00 am – 6:00 am AEST

Oct <var data-var='date'>23</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>23</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>15</var>, <var data-var='time'>11:37</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on 23 October from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | 23 October 2025, 2:00 am – 6:00 am AEST

Oct <var data-var='date'>19</var>, <var data-var='time'>08:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>19</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>14</var>, <var data-var='time'>17:35</var> AEDT Scheduled - HSBC have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Sunday 19 October 2025 @ 12:00am AEDT • Change End Date and Time: Sunday 19 October 2025 @ 8:00am AEDT As a result of HSBC's planned activities, a reduced volume of outbound payments will be sent from the BIC HKBAAU2SXXX between 12:00am AEDT and 8:00am AEDT on Sunday 19 October 2025. (HSBC customers paying o to PaymentRequests) There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window. Commencement: Sunday 19 October 2025 @ 12:00am Completion: Sunday 19 October 2025 @ 8am AEDT Please note the above times are approximate and may vary if HSBC's activities are completed sooner or take longer than expected. Please ensure your 24x7 Operations and Customer Support teams are aware of HSBC's planned activities on Sunday 19 October 2025.

NPP Service Notification NPPA Planned Maintenance Notification - HSBC (HKBAAU2SXXX) - 19 October 2025 (Outbound Payments from HSBC)

Oct <var data-var='date'>15</var>, <var data-var='time'>20:14</var> AEDT Resolved - This incident has been confirmed resolved. We have been monitoring our systems and no ongoing issues have been observed.Oct <var data-var='date'>15</var>, <var data-var='time'>18:06</var> AEDT Monitoring - We believe the issue has now been resolved, and PayIDs are once again being registered within expected response times. The backlog of queued PayID creations has been cleared, and our systems are operating normally. We will continue to closely monitor system performance during the evening. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.Oct <var data-var='date'>15</var>, <var data-var='time'>17:32</var> AEDT Update - We are currently aware of intermittent issues affecting the creation and updating of PayIDs due to a downstream provider outage. Clients creating new PayIDs for inbound payments may experience delays in PayID registration. Customers attempting to make payments to these new PayIDs via their online banking may also encounter lookup failures. This is an industry-wide outage impacting all participants. Outbound payments using BSB and account numbers remain unaffected. However, outbound payments to PayIDs may experience intermittent failures during this period. We apologise for the inconvenience caused.Oct <var data-var='date'>15</var>, <var data-var='time'>16:56</var> AEDT Investigating - We are aware of issues in Registering and Updating PayIDs. The Inbound and Outbound payments are not affected. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please do subscribe to our status page for the latest and most accurate information. We apologies for the inconvenience caused.

Incident NPP Platform experiencing PayID registration issue. 15th October 2025 - 4:47 PM AEDT

Oct <var data-var='date'>15</var>, <var data-var='time'>05:30</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>14</var>, <var data-var='time'>22:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>14</var>, <var data-var='time'>17:31</var> AEDT Scheduled - Notifying participant: NPPA Institution experiencing difficulty: Bendigo Bank Upcoming scheduled maintenance notice Bendigo Bank have advised they are implementing changes tonight. The change window details are below. • Change Start Date and Time: Tuesday 14 October 2025 @ 10:00pm AEDT • Change End Date and Time: Wednesday 15 October 2025 @ 5:30am AEDT As part of these changes, an outage to Inbound Payment Initiation Messages (PayTo Initiations) is required for 7 hours and 30 minutes (This will affect payment initiations via the Azupay PayTo Product against agreements held with Bendigo Bank customers). Commencement: Tuesday 14 October 2025 @ 10:00pm AEDT Completion: Wednesday 15 October 2025 @ 5:30am AEDT In addition to the above, there will be a reduced volume of outbound payments sent from the BICs BENDAUBXXX & BENDAU3B001 during the change window. There will be no impact to inbound payments sent to the BICs BENDAUBXXX & BENDAU3B001 during the change window. (Payments from you via Azupay to Bendigo Bank end customers) Please note the above times may change if these planned activities are completed sooner or later than expected. Please ensure your Operations and Customer Support teams are aware of these planned activities on Tuesday 14 October 2025 and Wednesday 15 October 2025.

NPPA Planned Maintenance Notification - Bendigo Bank (BENDAUBXXX & BENDAU3B001) - 14 October 2025 (PayTo Initations and Payments from Bendigo Bank)

Oct <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 2</var>, <var data-var='time'>11:41</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 09 October 2025 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 October 2025,  | 2:00 am – 6:00 am AEST

Oct <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 1</var>, <var data-var='time'>19:56</var> AEST Scheduled - Westpac have advised they are implementing changes and have scheduled an NPP outage. The change window details are below. • Change Start Date and Time: Tuesday 7 October 2025 @ 9:00pm AEDT • Change End Date and Time: Tuesday 7 October 2025 @ 11:00pm AEDT As part of these changes, a full BIC outage to for the BIC WPACAU3SXXX is required for 1 hour and 30 minutes. Please note the Westpac BICs WPACAU2SXXX and WPACAU2SSTG are unaffected by this change (BSB accounts in the 2XX XXX range) Westpac accounts under the WPACAU3SXXX BIC range will be self suspending from the NPP network during this period, and accounts starting with BSB 3XX XXX will be unavailable to make or recieve real time payments. Please note the above times may change if these planned activities are completed sooner or later than expected. Payments attempted during this period should return a PA04 error and should be re-attempted after the maintenance window.

Scheduled Maintenance – Westpac Bank Planned Outage for WPACAU3SXXX BIC range - 7 October 2025

Oct <var data-var='date'> 2</var>, <var data-var='time'>21:25</var> AEST Resolved - This incident is resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>13:33</var> AEST Monitoring - Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting Inbound and Outbound NPP Payments. Commonwealth Bank of Australia have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services. Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST Incident End Date/time: 02 Oct 2025 @ 12:32 AEST Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST Self-suspension End Date/Time: 02 Oct 2025 @ 12:30 AESTOct <var data-var='date'> 2</var>, <var data-var='time'>12:41</var> AEST Identified - Commonwealth Bank of Australia (CTBAAUSNXXX) have advised the issue affecting Inbound and Outbound NPP Payments remains on going. Commonwealth Bank of Australia have advised they will now self-suspend from the NPP by way of admi.016 (PA04). Azupay recommends reprocessing affected transactions once the incident is confirmed as resolved. Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST A further update will be provided when more information is available.Oct <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> AEST Investigating - Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Inbound and Outbound NPP Payments. Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST Incident End Date/time: TBD A further update will be provided when more information is available.

Sep <var data-var='date'>28</var>, <var data-var='time'>09:30</var> AEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>27</var>, <var data-var='time'>23:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>26</var>, <var data-var='time'>15:23</var> AEST Scheduled - Commonwealth Bank (CBA) will be undergoing scheduled maintenance on Saturday 27/09/2025 from 11:30pm to Sunday 9:30am (Sydney Time). Impact: • All outbound payments and PayTo initiations to CBA will be rejected with a PA04 error. • CBA internet and mobile banking will be unavailable for their customers so no payments to PayIDs will be possible during that time. • PayTo payment agreements be rejected with a PA04 error. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – Commonwealth Bank

Sep <var data-var='date'>28</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>28</var>, <var data-var='time'>00:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>24</var>, <var data-var='time'>11:03</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on their NPP (SWIFT infrastructure) on Sunday, 28 September 2025, 12:00 am – 6:00 am (Sydney Time). Impact: • We do not anticipate any impacts or interruptions as all NPP payment processing will be diverted to the partner's alternate site during the scheduled maintenance. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

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Lastest published events

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 April 2026 | 2:00 am – 6:00 am AEST

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 March 2026 | 2:00 am – 6:00 am AEDT

Scheduled Maintenance – NPP Banking Partner | Friday 6th March 2026 from 10 PM AEDT to 7th March 2026 2 AM AEDT

Azupay Services, Components and Regions

Recent Azupay events

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 April 2026 | 2:00 am – 6:00 am AEST

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 March 2026 | 2:00 am – 6:00 am AEDT

Scheduled Maintenance – NPP Banking Partner | Friday 6th March 2026 from 10 PM AEDT to 7th March 2026 2 AM AEDT

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 February 2026 | 2:00 am – 6:00 am AEDT

External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance| Sunday, 22 February 2026 | 2:00 am – 7:00 am AEDT

Scheduled Maintenance – NPP Banking Partner | Monday, 16 February 2026| 10:00 pm – 2:00 am AEST

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Is Azupay down?

Azupay status is UP

Lastest published events

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 April 2026 | 2:00 am – 6:00 am AEST

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 March 2026 | 2:00 am – 6:00 am AEDT

Scheduled Maintenance – NPP Banking Partner | Friday 6th March 2026 from 10 PM AEDT to 7th March 2026 2 AM AEDT

Azupay Services, Components and Regions

Recent Azupay events

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 April 2026 | 2:00 am – 6:00 am AEST

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 March 2026 | 2:00 am – 6:00 am AEDT

Scheduled Maintenance – NPP Banking Partner | Friday 6th March 2026 from 10 PM AEDT to 7th March 2026 2 AM AEDT

Scheduled Maintenance – NPP Banking Partner | Thursday, 26 February 2026 | 2:00 am – 6:00 am AEDT

External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance| Sunday, 22 February 2026 | 2:00 am – 7:00 am AEDT

Scheduled Maintenance – NPP Banking Partner | Monday, 16 February 2026| 10:00 pm – 2:00 am AEST

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!