Oct <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> AEDT Resolved - The outage impacting Bendigo Bank resolved around approximatley 2026-10-07 21:50:00 Australia/Sydney last night, and on monitoring, no further issues have been experienced. We are resolving this issue. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted. Information on error codes are available from our developer docs at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes Oct <var data-var='date'> 7</var>, <var data-var='time'>21:17</var> AEDT Monitoring - We have identified a spike in failures of outbound payments impacting Bendigo Bank for their BSB range 633 stating at 20:45 and ongoing. The issue is isolated to this Bendigo Bank BSB range. These transactions are being rejected with PA04. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted after this issue notice is resolved. We will provide updates as they become available to Azupay.

Upstream Payment processing issues Impacting Outbound Bendigo Bank transactions - [incident first identified 7 October 2026  20:45 in AEST/AEDT timezone])

Oct <var data-var='date'> 7</var>, <var data-var='time'>15:26</var> AEDT Resolved - Westpac have confirmed this issue is resolved and have published the following guidance on impact windows: Incident Start Date/time: 07 October 2026 @ 11:16 AEDT Incident End Date/time: 07 October 2026 @ 11:33 AEDT NPP Payment Self suspension Start Date/Time: 07 October 2026 @ 11:25 AEDT NPP Payment Self-suspension end Date/Time: 07 October 2026 @ 11:33 AEDT We are now resolving this issue. Information regarding the PA04 and AB01 error codes is avaialble from our developer documentation at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes *Reason*	Code Description *AB01*	Clearing process aborted due to timeout. NPP Error. Client should retry for up to 8 hours before failing the payment and crediting the customers account. *PA04*	Participant Not Available. Receiving bank is experiences problems. Client should retry for up to 8 hours before failing the payment and crediting the customers account. Oct <var data-var='date'> 7</var>, <var data-var='time'>11:56</var> AEDT Monitoring - We have identified a spike in failures of outbound payments impacting a subset of transactions for several NPP participants stating at 11:17 and resolving at 11:47 AEST. The issue appears to be concentrated to Westpac based accounts. These transactions are being rejected with PA04 or AB01 errors. While the issue appears to have resolved, we recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted.

Payment processing issues Impacting Westpac transactions - [incident first identified 7 October 2026 11:17 AEST in AEST/AEDT timezone])

Sep <var data-var='date'>20</var>, <var data-var='time'>20:27</var> AEST Resolved - We believe the issue is now resolved. The root cause of the issue was due to intermittent transaction processing errors encountered at CBA. If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused. Sep <var data-var='date'>20</var>, <var data-var='time'>20:26</var> AEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>20</var>, <var data-var='time'>14:37</var> AEST Monitoring - We believe the issue is now resolved and will continue closely monitoring the performance of the system. If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused. Sep <var data-var='date'>20</var>, <var data-var='time'>12:49</var> AEST Identified - Our analysis shows the following impacts: This isn't a cyber incident. Delays in processing: * Outbound payments via api to CBA accounts * Processing of inbound payments to PayID's from payer's CBA bank account Our recommendations are as follows: * Please inform your customers of delays where applicable. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

UPDATE: Payment processing issues to/from CBA accounts (incident number [AZ-19577] - [incident first 20th September 2026 @ 02:42 AEST])

Sep <var data-var='date'>20</var>, <var data-var='time'>10:45</var> AEST Resolved - CBA have resolved the issue at 20th September 2026 @ 08:30 AEST. Any outbound payments affected by this degradation will have encountered a FAILED status with an AB01 or PA01 reason code. You will have to retry these payments. Any delayed inbound payments have now been processed. If you require any further assistance, please raise a support ticket through the usual channels. Sep <var data-var='date'>20</var>, <var data-var='time'>09:34</var> AEST Update - CBA is continuing to investigate the issue affecting Inbound and Outbound NPP Payments. Sep <var data-var='date'>20</var>, <var data-var='time'>02:45</var> AEST Identified - Azupay has identified that CBA is currently experiencing an incident impacting Outbound and Inbound NPP Payments. These issues are affecting around 10% of payments. Some Outbound payments will enter a FAILED status with failure reason of AB01 or PA01. Inbound payments may be delayed.

Upstream incident impacting CBA NPP transactions

Sep <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>16:01</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 03 September 2026, 2:00 am–6:00 am (Sydney Time) . Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 03 September 2026, 2:00 am–6:00 am (AEST)

Aug <var data-var='date'>27</var>, <var data-var='time'>16:26</var> AEST Resolved - We are now resolving this incident, as Atlassian have confirmed full incident recovery. Aug <var data-var='date'>27</var>, <var data-var='time'>14:48</var> AEST Monitoring - Atlassian have identified a potential fix and are rolling it out to impacted regions. We have now regained access to service desk functionality. We will continue to monitor until formal incident resolution is provided by Atlassian. Aug <var data-var='date'>27</var>, <var data-var='time'>14:27</var> AEST Investigating - Azupay's service desk is currently being impacted by at Atlassian outage for JIRA and Confluence products, impacting Azupay's ability to view service desk requests. We have raised a support request with Atlassian to investigate the issue, and monitoring indicates it may be a wide spread issue for Atlassian customers as noted at https://status.atlassian.com/ If you require any urgent support, please instead email support@azupay.com.au while this incident is occurring as an alternate support channel.

Atlassian outage impacting service desk availability | Guidance on alternate contact channel for urgent support

Aug <var data-var='date'>27</var>, <var data-var='time'>16:26</var> AEST Resolved - Monitoring indicates services are stable and have not had any reoccurance of issues. We are now resolving this incident. Post the issue, we have redriven a small percentage of transactions that were been impacted by this outage and that failed to successfully process. - A small amount of outbound payments may have been delayed in settlement and have been redriven and should now be settled. These will have shown a PENDING Status, and should now progress to a terminal status of SETTLED. - A small amount of PayID registrations for Payment Requests may have been delayed, which may have impacted the ability of customers to make payments to associated PayIDs tied to the Payment Request. These will have shown a WAITING status but may have been unresolvable in customer's banking interfaces. These should now be available to receive payments. Post incident monitoring indicates the degradation in services was from 3:04 PM AEST to 3:27 PM AEST. We are requesting additional information regarding the cause of the outage. Aug <var data-var='date'>27</var>, <var data-var='time'>15:37</var> AEST Monitoring - A fix has been implemented as of 3:23 PM AEST by our banking partner and we are observing that errors are no longer occuring and latency has returned to expected levels. We will continue to monitor traffic. Aug <var data-var='date'>27</var>, <var data-var='time'>15:22</var> AEST Identified - We are currently experiencing high error rates and latency impacting NPP traffic via our Banking Partner. Our analysis shows the following impacts Elevated number of errors: * PayID Registrations via PaymentRequest API Delays in processing: * Outbound payments via api * Creation/Update of PayID's via api * Processing of inbound payments to PayID's from payer's bank * PayTo payment agreement creation * PayTo payment initiations We have escalated the incident to our banking partner and are conducting a more detailed impact analysis. Our recommendations are as follows: * Please inform your customers of delays where applicable. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

INCIDENT NOTICE: NPP outage impacting Payment processing and PayID Alias services -  incident first identified 3:04 PM AEST

Aug <var data-var='date'>25</var>, <var data-var='time'>14:41</var> AEST Resolved - This incident has been resolved. No further issues have been observed. Summary: PayTo agreements, PayID Alias Registration and Deregistrations and Outbound Payments experienced heightened errors between 24th August 01:00 PM AEST to 05:05 PM AEST. The initial investigation identified intermittent latency and elevated error rates within our banking partner’s connectivity to the NPP network. This primarily affected PayID registration/deregistration, outbound payments, and a small volume of PaymentAgreement and PaymentInitiation events. The banking partner acknowledged the issue and worked on remediation, with Azupay redriving impacted transactions while monitoring the service until request processing returned to normal. The system health of our banking partner has recovered as of 5:05pm AEST, and 100% of requests are now being processed successfully. Azupay has confirmed that impacted transactions are being processed successfully, including PayID registration and deregistration, outbound payments, PaymentAgreement, and PaymentInitiation events. A small number of outbound payments remained in a PENDING state following the NPP service disruption. These transactions were reviewed against their corresponding NPP status were manually patched to reflect the correct final status. We apologise for any inconvenience caused and thank you for your patience and understanding. Aug <var data-var='date'>24</var>, <var data-var='time'>17:38</var> AEST Monitoring - System health of our banking partner has recovered as of 5:05pm AEST and 100% of requests are now being processed successfully. We will continue to monitor system performance for any regressions. We apologies for any inconvenience caused. Aug <var data-var='date'>24</var>, <var data-var='time'>16:37</var> AEST Update - We are continuing to experience intermitten latency to the NPP network via our banking partner. They have confirmed their teams are continuing to investigate and remediate the remaining intermittent service issues as a priority, and we expect an additional update within one hour. **The issue has not yet been resolved.** Azupay is redriving impacted transactions, and you may continue to experience a short delay in payId registration with some paymentRequest API calls. Aug <var data-var='date'>24</var>, <var data-var='time'>15:04</var> AEST Identified - We are continuing to experience intermitten latency to the NPP network via our banking partner. They have confirmed their teams are continuing to investigate and remediate the remaining intermittent service issues as a priority, and we expect an additional update within one hour. Azupay is redriving impacted transactions, and you may continue to experience a short delay in payId registration with some paymentRequest API calls. Aug <var data-var='date'>24</var>, <var data-var='time'>14:17</var> AEST Update - Our NPP Banking partner has acknowledged the issue and is working on resolution of the issue. Monitoring indicates the problem is primiarly impacting a percentage of requests for the following services: - PayID Registration and Deregistration events used by the PaymentRequest API. These are being redriven, however you may experience delays of a few minutes before PayIds become available to recieve payments. - Outbound Payments via the Payments API. These are being redriven, however your customers may experience a delay in settlement of a few minutes for outbound payments. - A small volume of PaymentAgreement and PaymentInitiation events are failing, impacting PayTo agreement status updates and payment initiation events. We continue to observe high latency on requests to our banking partner- the initial high error rate has reduced to near normal levels however we are still seeing a percentage of requests encountering errors and continue to monitor the issue. Aug <var data-var='date'>24</var>, <var data-var='time'>13:36</var> AEST Investigating - We are aware of issues in processing payments. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

Payment processing issues (incident number [INC35152] - [incident first identified 24th August 2026 - 1:21 PM AEST timezone])

Aug <var data-var='date'>20</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>12:10</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 20 August 2026, 2:00 am–6:00 am AEST. Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner |  Thursday, 20 August 2026 | 2:00 am – 6:00 am AEST

Aug <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>10:18</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 06 August 2026 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 06 August 2026 | 2:00 am–6:00 am AEST

Jul <var data-var='date'>23</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>13:50</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 23 July 2026, 2:00 am–6:00 am AEST. Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 23 July 2026 | 2:00 am – 6:00 am AEST

Jun <var data-var='date'>18</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:12</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 18 June 2026 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 18 June 2026 | 2:00 am – 6:00 am AEST

May <var data-var='date'>28</var>, <var data-var='time'>00:30</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>16:32</var> AEST Scheduled - Our NPP banking partner has informed us that SWIFT are performing short notice required maintenance on the NPP Addressing Service Production environment at short notice, scheduled for tonight. Swift will be performing required short notice scheduled maintenance on the NPP Addressing service today (27 May 2026) from 10:00pm to 0:30 am (Sydney Time). Swift have advised during the above planned activity a small number of inflight transactions may be impacted. We will attempt to retry failed transactions on your behalf and no action should be required. This will primarily impact PayID resolution during the window, and imapct is expected to be minimal due to retry mechanisms. Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP alias lookup and resolution. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. If you experience unexpected failures, please review the transaction and retry it after the maintenance window. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Important! Short Notice | Scheduled Maintenance – Swift - NPP Addressing Service | 27 May 2026 | 10:00 pm – 00:30 am AEST

May <var data-var='date'>21</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>15:09</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 21 May 2026 from 2:00 am to 6:00 am (Sydney Time). Impact • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner |  Thursday, 21 May 2026, 2:00 am–6:00 am (Sydney Time) AEST

May <var data-var='date'>17</var>, <var data-var='time'>08:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>03:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>16:36</var> AEST Scheduled - HSBC (HKBAAU2SXXX) have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Sunday 17 May 2026 @ 3:00am AEST • Change End Date and Time: Sunday 17 May 2026 @ 8:00am AEST As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window. There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window. Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team External NPP Network

External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance | Sunday,  17 May 2026 | 03:00 AM - 08:00 AM AEST

May <var data-var='date'>16</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>00:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>16:31</var> AEST Scheduled - HSBC (HKBAAU2SXXX) have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Saturday 16 May 2026 @ 12:00am AEST • Change End Date and Time: Saturday 16 May 2026 @ 6:00am AEST As a result of HSBC's planned activities, no outbound payments will be sent from the BIC HKBAAU2SXXX during the change window. There will be no impacts to inbound payments sent to the BIC HKBAAU2SXXX during the change window. Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

External NPP Participant Scheduled Maintenance – HSBC (HKBAAU2SXXX) Planned Maintenance | Saturday,  16 May 2026 | 12:00 AM - 06:00 AM AEST

May <var data-var='date'>13</var>, <var data-var='time'>14:20</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>07:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>16:43</var> AEST Scheduled - Westpac (WPACAU3SXXX) have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Wednesday 13 May 2026 @ 07:00 AM AEST • Change End Date and Time: Wednesday 13 May 2026 @ 2:20 PM AEST As a result of Westpac's planned activities, no outbound payments will be sent from the BIC WPACAU3SXXX during the change window. CoP services for the BIC WPACAU3SXXX will be unaffected by this change. Additionally, the Westpac BICs WPACAU2SXXX and WPACAU2SSTG will be unaffected by this change. Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

External NPP Participant Scheduled Maintenance – Westpac (WPACAU3SXXX) - Planned Maintenance | Wednesday,  13 May 2026 | 07:00 AM - 02:20 PM AEST

May <var data-var='date'>10</var>, <var data-var='time'>08:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>16:09</var> AEST Scheduled - Citi (CITIAU2XRTG) have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Sunday 10 May 2026 @ 02:00 AM AEST • Change End Date and Time: Sunday 10 May 2026 @ 08:00am AEST As a result of Citi Bank's planned activities, no outbound payments will be sent from the BIC CITIAU2XRTG during the change window. There will be no impacts to inbound payments sent to the BIC CITIAU2XRTG during the change window. Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

External NPP Participant Scheduled Maintenance – Citi (CITIAU2XRTG) - Planned Maintenance | Sunday,  10 May 2026 | 02:00 AM - 08:00 AM AEST

May <var data-var='date'>10</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>00:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>16:02</var> AEST Scheduled - Bendigo Bank (BENDAU3BXXX) have advised they are implementing changes. The change window details are below. • Change Start Date and Time: Sunday 10 May 2026 @ 12:00 AM AEST • Change End Date and Time: Sunday 10 May 2026 @ 6:00am AEST As a result of Bendigo Bank's planned activities, no outbound payments will be sent from the BIC BENDAU3BXXX during the change window. There will be no impacts to inbound payments sent to the BIC BENDAU3BXXX during the change window, however there will be delays in posting inbound payments to creditor accounts. Please note the above times are approximate and may vary if the planned activities are completed sooner or take longer than expected. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

External NPP Participant Scheduled Maintenance – Bendigo Bank (BENDAU3BXXX) - Planned Maintenance | Sunday,  10 May 2026 | 12:00 AM - 06:00 AM AEST

May <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>01:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>15:33</var> AEST Update - Update on Business Impact Assessment: As an update to this maintenance, Azupay will pause PayID registration events during the maintenance window. Once the maintenance is complete, we will process these registration events. What can you expect from our APIs? Payment Requests (Receive Inbound Payments via PayID) During this maintenance window, you can submit PaymentRequests to our platform and they will be processed successfully, however PayID registration will be delayed. As this maintenance impacts the whole NPP network, it is expected that your end customer's banking app will not allow PayID lookup during this period either. We will process these delayed PayIDs immediately after the maintenance window. Payments (Send outbound Payments) Payments to PayID based recipients will error and return a failure code. If you make outbound payments during this window via a batch process, you may wish to delay until after the maintenance bulletin. Failed payments should be reviewed and re-attempted if appropriate. Payment Agreements & Payment Initiations (Collect payments via PayTo) Payment Agreement resolution to PayIDs will fail and payment initiations against PayID addressed based agreements are expected to fail. We recommend deferring creation of agreements and payment initiations until after the maintenance window. Apr <var data-var='date'>24</var>, <var data-var='time'>17:13</var> AEST Scheduled - IMPORTANT: HIGH IMPACT MAINTENANCE We have been informed this afternoon that Swift is performing maintenance on the NPPA network, and the addressing service used to create, update, search and delete PayIDs will be offline during this window. The outage window is expected to be 2:00-2:30 AM AEST on Wednesday, 6th May. This maintenance is upstream of Azupay, and will be affecting all NPP participants and banks. This will impact your use of Azupay's products and services during this window. PayID lookup resolutions will fail, and PayID registrations will be unavailable. Expected Impact per product: - PaymentRequests (PayID) - Registrations of PaymentRequests will fail, and end customers will be unable to make payments to PayIDs as lookups will fail in their banking apps. - PaymentAgreements (PayTo)- Agreement attempts to PayIDs will fail to resolve the PayIDs and will fail. Payments) - Payments (PayID) - Outbound Payments to PayIDs will fail, as the PayID will be unresolvable. Azupay is conducting an impact analysis and will provide further guidance on recommendations for clients during this maintenance window by mid next week, and what behaviour you can expect from our APIs during the outage window. If you have any questions, please raise a support request via our Service Desk at the following link: https://azupay.atlassian.net/servicedesk/customer/portal/3 Additional information on change window: Swift have advised they need to undertake maintenance on the Addressing Service which will require suspension of the Addressing Service for up to 30 minutes in PROD. The change window details are below. Change Start Date and Time: 6 May 2026 @ 01:30 AEST Change End Date and Time: 6 May 2026 @ 06:00 AEST As part of this change, the Production NPP Addressing Service will be suspended, for approximately 30 minutes. The outage window is noted below. Suspension Commencement: 6 May 2026 @ 02:00 AEST Suspension Completion: 6 May 2026 @ 02:30 AEST

[High Impact Maintenace] NPP Network Planned Maintenance Notification - Addressing Service Outage (Impacting PayID registrations and lookups) [Wednesday, 6th May, 2026, 1:30am to 6:00am AEST]

Apr <var data-var='date'>30</var>, <var data-var='time'>09:34</var> AEST Resolved - This incident has been resolved. No further issues have been observed. Summary: PayID Alias Registration and Deregistrations exeperienced hightened errors between 29 April - 17:30 AEST to 18:09 and 18:15 to 18:29. Due to the error rate only affecting a portion of traffic and Azupay redriving paymentRequest registrations, clients may not have experienced significant impact during the incident perioid. While we initially identified a small count of hightened identified errors on outbound payment processing due to increased latency on an upstream API, these transactions were retried and did not have introduced delay in payment processing. Root Cause of Issue We have requested a root cause analysis from our Payment Accesss Gateway provider banking partner for additional information on the cause of the issue. Initial investigation and resolution indicates a degradation in a portion of their compute resources in their load balanced API responsible for PayID registrations, and cycling the unhealthy nodes resolved the issue. We will work with our banking partner to identify opportunities to improve the resiliency of these services. Apr <var data-var='date'>29</var>, <var data-var='time'>18:48</var> AEST Monitoring - We are monitoring the issue and system performance has recovered. Our analysis shows the following impacts: Elevated number of errors: * Creation/Update of PayID's via api (Create PaymentRequest) PayID Registrations have recovered post a second spike in errors between 18:10 and 18:28. We have reprocessed paymentRequests that have been impacted. Analysis of other API services indicate that no impact to other APIs has occured. Our recommendations are as follows: * Please inform your customers to re-attempt payments to paymentRequests if issues were experienced when attempting a payment. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused and will provide additional information on root cause once available. Apr <var data-var='date'>29</var>, <var data-var='time'>18:22</var> AEST Identified - We are observing a recovery in impacted services as of 18:10 AEST and will continue to monitor to confirm resolution. Apr <var data-var='date'>29</var>, <var data-var='time'>18:05</var> AEST Investigating - We are aware of issues in processing payments and payment request registrations. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. The issue appears to be upstream of us affecting our banking partner and has been escalated to them for incident management. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

RESOLVED: Payment processing issues  - [incident first identified 29 April/17:34 AEST in AEST/AEDT timezone])

Apr <var data-var='date'>23</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>14:53</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on <DATE> from 2:00 am to 6:00 am (Sydney Time). Impact • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 23 April 2026, 2:00 am – 6:00 am (Sydney Time) AEST

Apr <var data-var='date'>16</var>, <var data-var='time'>09:13</var> AEST Resolved - We have been monitoring the system and not seen any reoccurance of performance degradation, and the issue is resolved. The issue occured upstream of Azupay and we are awaiting a post incident review with root cause. We will provide further details once they are available. Apr <var data-var='date'>15</var>, <var data-var='time'>21:22</var> AEST Monitoring - We are observing that the error rate has recovered and services are now operating as expected. We will continue to monitor the performance. We will provide a root cause analysis when additional information is available. Apr <var data-var='date'>15</var>, <var data-var='time'>20:42</var> AEST Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>15</var>, <var data-var='time'>20:10</var> AEST Identified - Our NPP banking partner has confirmed this issue and are investigating. Payments against registered paymentRequests are not impacted. We will be re-attempting registration of payIds for in flight payment requests. We will provide updates as they become available. Apr <var data-var='date'>15</var>, <var data-var='time'>20:06</var> AEST Investigating - We are aware of issues in payment request PayID registration and de-registration and payment agreement registrations and that these services are experiencing increased error rates. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

PaymentRequest PayID Registration/Deregistration & Payment Agreement hightened error rate

Apr <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:03</var> AEST Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 09 April 2026 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (under 60 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

Scheduled Maintenance – NPP Banking Partner | Thursday, 09 April 2026 | 2:00 am – 6:00 am AEST

Mar <var data-var='date'>26</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>17:11</var> AEDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>19</var>, <var data-var='time'>17:11</var> AEDT Scheduled - Our NPP banking partner will be performing scheduled maintenance on Thursday, 26 March 2026 from 2:00 am to 6:00 am (Sydney Time). Impact: • Brief, intermittent disruptions (upto 120 seconds) may occur in NPP payment processing. • Azupay will queue and automatically reattempt affected transactions. • This may cause a short delay (a few minutes) in transaction processing and webhook confirmations. • No action is required from clients. For any questions, please contact our service desk: Portal: <a href="https://azupay.atlassian.net/servicedesk/customer/portal/3"> Azupay Service Desk</a> Email: support@azupay.atlassian.net Regards, The Azupay Team

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Azupay status is UP

Lastest published events

Upstream Payment processing issues Impacting Outbound Bendigo Bank transactions - [incident first identified 7 October 2026 20:45 in AEST/AEDT timezone])

Payment processing issues Impacting Westpac transactions - [incident first identified 7 October 2026 11:17 AEST in AEST/AEDT timezone])

UPDATE: Payment processing issues to/from CBA accounts (incident number [AZ-19577] - [incident first 20th September 2026 @ 02:42 AEST])

Azupay Services, Components and Regions

Recent Azupay events

Upstream Payment processing issues Impacting Outbound Bendigo Bank transactions - [incident first identified 7 October 2026 20:45 in AEST/AEDT timezone])

Payment processing issues Impacting Westpac transactions - [incident first identified 7 October 2026 11:17 AEST in AEST/AEDT timezone])

UPDATE: Payment processing issues to/from CBA accounts (incident number [AZ-19577] - [incident first 20th September 2026 @ 02:42 AEST])

Upstream incident impacting CBA NPP transactions

Scheduled Maintenance – NPP Banking Partner | Thursday, 03 September 2026, 2:00 am–6:00 am (AEST)

Atlassian outage impacting service desk availability | Guidance on alternate contact channel for urgent support