Aug <var data-var='date'> 4</var>, <var data-var='time'>10:09</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:06</var> CEST Investigating - We are currently investigating this issue.

Cloud Storage Video Upload Problem in Europe Region

Jul <var data-var='date'>11</var>, <var data-var='time'>20:10</var> CEST Resolved - Problematic service was identified and fixed Jul <var data-var='date'>11</var>, <var data-var='time'>20:01</var> CEST Investigating - We are currently investigating this issue.

We are currently experiencing intermittent problem when performing recording playback using the ACS Edge PC client and in MySystems. ACS Edge Mobile app playback is not affected

Jun <var data-var='date'>23</var>, <var data-var='time'>18:00</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>17:54</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>17:20</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>17:04</var> CEST Investigating - We are currently investigating an issue with onboarding devices.

Device onboarding outage

Apr <var data-var='date'>28</var>, <var data-var='time'>14:40</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>14:37</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>14:34</var> CEST Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>14:30</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>14:28</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.

Partial outage in AXIS Camera Station Pro synchronization

Apr <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:26</var> CEST Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:24</var> CEST Scheduled - During the maintenance window, improvements will be made to communication between cloud services and devices related to video handling and device configuration. The expected downtime is approximately 5 - 10 minutes, the time set includes both the preparation and the additional time needed for post monitoring and follow-up activities.

Axis scheduled maintenance notification

Mar <var data-var='date'>28</var>, <var data-var='time'>20:25</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>19:25</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>28</var>, <var data-var='time'>18:58</var> CET Investigating - We are currently investigating degraded performance of device onboarding.

Partial outage of Device Onboarding

Feb <var data-var='date'>25</var>, <var data-var='time'>20:50</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>20:47</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>19:10</var> CET Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>25</var>, <var data-var='time'>19:06</var> CET Investigating - We are experiencing issues with our Cloud storage playback. Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.

Disturbance in some of our services

Feb <var data-var='date'>20</var>, <var data-var='time'>06:59</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>06:39</var> CET Investigating - We are currently investigating issues with some of our VMS clients.

Issues with entering a site in AXIS Camera Station Edge

Feb <var data-var='date'>12</var>, <var data-var='time'>11:40</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>11:39</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>11:39</var> CET Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>12</var>, <var data-var='time'>07:24</var> CET Investigating - We are experiencing issues with device onboarding in Axis Cloud Connect. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

Jan <var data-var='date'>28</var>, <var data-var='time'>20:01</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>19:53</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>18:39</var> CET Investigating - We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

Dec <var data-var='date'>18</var>, <var data-var='time'>14:48</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>14:32</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>18</var>, <var data-var='time'>14:14</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>18</var>, <var data-var='time'>13:03</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>18</var>, <var data-var='time'>12:56</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>18</var>, <var data-var='time'>12:39</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>18</var>, <var data-var='time'>12:29</var> CET Investigating - We are currently experiencing a backend service disruption that is impacting multiple products. Our teams are actively investigating and working to restore normal operation. Further updates will be shared as they become available.

Backend Infrastructure Outage

Dec <var data-var='date'>16</var>, <var data-var='time'>16:16</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>15:35</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>15:24</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>16</var>, <var data-var='time'>09:55</var> CET Update - The issue affects only devices which were previously removed from the system and later re-added. Our engineers are actively working on a resolution, and further updates will be shared as progress is made. Dec <var data-var='date'>15</var>, <var data-var='time'>15:44</var> CET Investigating - We are experiencing intermittent disturbances related to onboarding for some Axis Camera Station Pro servers. This can prevent devices from showing up in the device management and video operation in My System. Investigation is ongoing.

Issues with ACS Pro server onboarding

Oct <var data-var='date'>30</var>, <var data-var='time'>04:36</var> CET Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>00:46</var> CET Update - A fix has been implemented by cloud provider. We are monitoring the results. Oct <var data-var='date'>30</var>, <var data-var='time'>00:24</var> CET Monitoring - A fix has been implemented by cloud provider. We are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>23:06</var> CET Update - We are seeing recovery from the cloud provider outage, but services are not fully restored yet. Oct <var data-var='date'>29</var>, <var data-var='time'>22:54</var> CET Identified - We are seeing recovery from the cloud provider outage, but services are not fully restored yet. Oct <var data-var='date'>29</var>, <var data-var='time'>18:27</var> CET Update - Some services are currently unavailable due to an outage with our cloud provider. Oct <var data-var='date'>29</var>, <var data-var='time'>17:42</var> CET Update - Some services are currently unavailable due to an outage with our cloud provider. Oct <var data-var='date'>29</var>, <var data-var='time'>17:41</var> CET Update - Some services are currently unavailable due to an outage with our cloud provider. Oct <var data-var='date'>29</var>, <var data-var='time'>17:38</var> CET Update - Some services are currently unavailable due to an outage with our cloud provider. Oct <var data-var='date'>29</var>, <var data-var='time'>17:34</var> CET Investigating - Some services are currently unavailable due to an outage with our cloud provider.

Service Outage Notice

Oct <var data-var='date'>28</var>, <var data-var='time'>16:54</var> CET Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>16:47</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>28</var>, <var data-var='time'>16:15</var> CET Update - The problem only affects organizations that have at least one system without any devices connected. Oct <var data-var='date'>28</var>, <var data-var='time'>16:13</var> CET Identified - Responsible team identified the issue and preparing a fix. Oct <var data-var='date'>28</var>, <var data-var='time'>16:12</var> CET Investigating - We are currently investigating this issue.

No response on License Manager

Oct <var data-var='date'>21</var>, <var data-var='time'>00:58</var> CEST Resolved - All services are now operating normally. Oct <var data-var='date'>20</var>, <var data-var='time'>18:37</var> CEST Monitoring - The outage at AWS US-EAST-1 is causing degraded performance for onboarding and streaming services in the Americas region. We apologize for the inconvenience this may cause.

Disturbance in streaming and onboarding services in the Americas

Oct <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CEST Resolved - The outage at AWS US-EAST-1 has caused onboarding and streaming services to become unavailable in the Americas region.

Oct <var data-var='date'> 9</var>, <var data-var='time'>15:24</var> CEST Resolved - This incident was due to issues in Microsoft Azure. Microsoft has confirmed that their services has now almost fully recovered. We no longer see any signs of our services being affected, but we will continue to monitor the situation. Oct <var data-var='date'> 9</var>, <var data-var='time'>12:18</var> CEST Identified - Issue has been acknowledged by Microsoft Azure. Oct <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> CEST Update - We are continuing to investigate this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>11:18</var> CEST Investigating - We are investigating intermittent issues with some of our services. Initial investigation shows signs of networking related issues in Microsoft Azure.

Oct <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>14:20</var> CEST Scheduled - We are upgrading a database in our cloud service. Device management features (status, upgrades, onboarding) may be unavailable for about 15–20 minutes during the maintenance window. The set maintenance window includes service restart as well as additional time for post-restart monitoring, troubleshooting, and follow-up activities.

Oct <var data-var='date'> 1</var>, <var data-var='time'>07:57</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>07:57</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>07:56</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>07:54</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>30</var>, <var data-var='time'>19:54</var> CEST Investigating - We are currently experiencing issues with downloading our applications such as AXIS Camera Station and AXIS OS firmware from our FTP servers. Our team is investigating the cause and working to restore full availability as soon as possible. We apologize for the inconvenience this may cause.

Sep <var data-var='date'>25</var>, <var data-var='time'>08:45</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>08:37</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>04:33</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>25</var>, <var data-var='time'>02:47</var> CEST Investigating - We are experiencing issues with device onboarding in Axis cloud connect. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

Sep <var data-var='date'>24</var>, <var data-var='time'>15:51</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>15:32</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>24</var>, <var data-var='time'>15:22</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>15:12</var> CEST Investigating - We are experiencing issues onboarding of devices in Axis Cloud Connect. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

Sep <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> CEST Completed - The scheduled maintenance on 2025-09-06 has been postponed. We expect to reschedule within the next month and will notify you once the new date is confirmed. Aug <var data-var='date'>29</var>, <var data-var='time'>11:51</var> CEST Scheduled - We are upgrading a database in our cloud service. Device management features (status, upgrades, onboarding) may be unavailable for about 15–20 minutes during the maintenance window. The set maintenance window includes service restart as well as additional time for post-restart monitoring, troubleshooting, and follow-up activities.

CANCELLED - Planned maintenance of Axis services 2025-09-06

Sep <var data-var='date'> 5</var>, <var data-var='time'>15:16</var> CEST Resolved - Problem is fixed now. Sep <var data-var='date'> 5</var>, <var data-var='time'>11:28</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 5</var>, <var data-var='time'>11:28</var> CEST Update - Register device and delete device features are having issues as well. Teams are working for solution. Sep <var data-var='date'> 5</var>, <var data-var='time'>04:48</var> CEST Investigating - We are experiencing issues with some of our onboarding services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

Disturbance in some of our onboarding services

Sep <var data-var='date'> 3</var>, <var data-var='time'>19:16</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:03</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>18:30</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:32</var> CEST Investigating - We are experiencing issues with some of our onboarding services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

Sep <var data-var='date'> 1</var>, <var data-var='time'>15:42</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:44</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:43</var> CEST Monitoring - We have identified the issue and the service is now restored. We are sorry for the inconvenience. The services will be highly monitored during the day Sep <var data-var='date'> 1</var>, <var data-var='time'>08:28</var> CEST Investigating - We are currently working on resolving the problem.

Is Axis down?

Axis status is UP

Lastest published events

Cloud Storage Video Upload Problem in Europe Region

We are currently experiencing intermittent problem when performing recording playback using the ACS Edge PC client and in MySystems. ACS Edge Mobile app playback is not affected

Device onboarding outage

Axis Services, Components and Regions

Recent Axis events

Cloud Storage Video Upload Problem in Europe Region

We are currently experiencing intermittent problem when performing recording playback using the ACS Edge PC client and in MySystems. ACS Edge Mobile app playback is not affected

Device onboarding outage

Partial outage in AXIS Camera Station Pro synchronization

Axis scheduled maintenance notification

Partial outage of Device Onboarding