Apr <var data-var='date'> 1</var>, <var data-var='time'>21:29</var> MDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>21:28</var> MDT Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

x360Sync - Maintenance

Mar <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>26</var>, <var data-var='time'>02:44</var> MST Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.

x360Recover Manager - Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:29</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>08:09</var> MST Identified - We have identified the root cause of the x360Recover issue and are now expediting a solution.

x360Recover Issue

Feb <var data-var='date'>16</var>, <var data-var='time'>08:34</var> MST Resolved - The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.Feb <var data-var='date'>16</var>, <var data-var='time'>08:33</var> MST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>16</var>, <var data-var='time'>08:20</var> MST Monitoring - We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.Feb <var data-var='date'>16</var>, <var data-var='time'>08:14</var> MST Investigating - We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

x360Sync Issue with Web Preview and Collaborative Web Editing

Feb <var data-var='date'>15</var>, <var data-var='time'>20:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>15</var>, <var data-var='time'>08:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>10</var>, <var data-var='time'>10:36</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Feb <var data-var='date'>11</var>, <var data-var='time'>01:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>10</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 5</var>, <var data-var='time'>13:47</var> MST Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.

Feb <var data-var='date'> 5</var>, <var data-var='time'>15:53</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>09:40</var> MST Investigating - We are currently investigating issue with ATL

x360Recover issue

Feb <var data-var='date'> 5</var>, <var data-var='time'>13:59</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>13:29</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 5</var>, <var data-var='time'>13:17</var> MST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'> 5</var>, <var data-var='time'>12:35</var> MST Investigating - We are currently investigating issues with the licensing service and 2FA SMS delivery.

x360Sync Issue

Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 4</var>, <var data-var='time'>12:44</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Feb <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>30</var>, <var data-var='time'>11:12</var> MST Scheduled - During this time, chat support will be unavailable. Services will automatically resume once maintenance is complete. This planned downtime is necessary to improve system performance and ensure a more reliable support experience. We appreciate your understanding and apologize for any inconvenience this may cause. Alternative Support Channels During Downtime: If you need assistance while chat support is offline, please use one of the following channels: Support Portal: Submit or track tickets through the Support Portal Emergency Issues: Call +1 (800) 352 - 0248 Option 2

Planned Maintenance Notice – Chat Support Downtime - February 4, 2026

Feb <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>09:18</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>30</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>29</var>, <var data-var='time'>19:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>13:46</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>28</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>27</var>, <var data-var='time'>19:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>26</var>, <var data-var='time'>13:35</var> MST Update - We will be undergoing scheduled maintenance during this time.Jan <var data-var='date'>27</var>, <var data-var='time'>19:00</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>27</var>, <var data-var='time'>06:55</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>26</var>, <var data-var='time'>13:50</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>26</var>, <var data-var='time'>12:39</var> MST Investigating - We are currently investigating an issue related to the inability to access certain team shares in Canada from the Web.

Jan <var data-var='date'>27</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>26</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>26</var>, <var data-var='time'>13:34</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>25</var>, <var data-var='time'>17:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>25</var>, <var data-var='time'>07:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>11:08</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>22</var>, <var data-var='time'>05:20</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>12:20</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>21</var>, <var data-var='time'>12:05</var> MST Investigating - We are currently investigating this issue.

Jan <var data-var='date'>22</var>, <var data-var='time'>03:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>22</var>, <var data-var='time'>01:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>22</var>, <var data-var='time'>00:51</var> MST Scheduled - We will be undergoing scheduled maintenance during this time.

x360Sync CA Maintenance

Jan <var data-var='date'>21</var>, <var data-var='time'>22:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>19:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>11:13</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>21</var>, <var data-var='time'>15:30</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>11:30</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>11:13</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>21</var>, <var data-var='time'>03:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>01:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>15</var>, <var data-var='time'>01:42</var> MST Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.

Jan <var data-var='date'>17</var>, <var data-var='time'>11:15</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>16</var>, <var data-var='time'>10:43</var> MST Scheduled - We will be conducting planned maintenance on x360Sync servers and services.

Jan <var data-var='date'>15</var>, <var data-var='time'>14:49</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>15</var>, <var data-var='time'>14:31</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>15</var>, <var data-var='time'>14:05</var> MST Investigating - We are currently investigating an issue related to the inability to access certain team shares in the US.

Jan <var data-var='date'>15</var>, <var data-var='time'>05:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>15</var>, <var data-var='time'>01:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>07:07</var> MST Scheduled - Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Thursday morning, Jan 15, 2026. Deployment will occur between 1AM and 5AM MST. Virtual Office instances and Virtual Machines that are running will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.

Scheduled Maintenance: Pending Update Notification

Jan <var data-var='date'>13</var>, <var data-var='time'>08:04</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>03:31</var> MST Monitoring - A fix has been implemented and we are monitoring results. It will take a few more hours to generate new backup reports.Jan <var data-var='date'>12</var>, <var data-var='time'>03:26</var> MST Identified - We have identified an issue with Microsoft 365 mail backups in the EU environment. This issue affects only backups for Microsoft 365 mail data and results in a "Partial" backup status for impacted organizations. We are working to resolve the issue and apologize for any inconvenience this may cause.

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Is Axcient down?

Axcient status is UP

Lastest published events

x360Sync - Maintenance

x360Recover Manager - Maintenance

x360Recover Issue

Axcient Services, Components and Regions

Recent Axcient events

x360Sync - Maintenance

x360Recover Manager - Maintenance

x360Recover Issue

x360Sync Issue with Web Preview and Collaborative Web Editing

x360Sync - Maintenance

x360Recover Manager - Maintenance

Get your FREE account now,5 monitors included!

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5 monitors included!