THIS IS A SCHEDULED EVENT Aug <var data-var='date'>29</var>, <var data-var='time'>22:00</var> AEST &nbsp;-&nbsp; Aug <var data-var='date'>30</var>, <var data-var='time'>01:00</var> AEST Aug <var data-var='date'>13</var>, <var data-var='time'>15:16</var> AEST Scheduled - Scheduled Maintenance Details Date: Saturday, 29th August 2026 Time: 10:00 PM – 01:00 AM AEST Expected Duration: Approximately 3 hours A reminder of what you can expect during the maintenance window: - aXcelerate will be offline for up to 3 hours - Any submitted requests will not be processed during the window - Learners, trainers and administrators will be unable to log in - Scheduled workflow tasks will process, but may encounter errors if source data is provided via API calls Why this matters This maintenance is part of our regular system maintenance schedule and allows for greater reliability and performance of the aXcelerate system. This maintenance has been scheduled out of hours to minimise disruptions. Do you need to do anything? We recommend informing your staff and students of the upcoming maintenance. If you have any questions, please let us know by reaching out to our Support Centre team via the Help Centre.

System Maintenance - Snapper cluster

Aug <var data-var='date'>23</var>, <var data-var='time'>01:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:14</var> AEST Scheduled - Scheduled Maintenance Details Date: Saturday, 22nd August 2026 Time: 10:00 PM – 01:00 AM AEST Expected Duration: Approximately 3 hours A reminder of what you can expect during the maintenance window: - aXcelerate will be offline for up to 3 hours - Any submitted requests will not be processed during the window - Learners, trainers and administrators will be unable to log in - Scheduled workflow tasks will process, but may encounter errors if source data is provided via API calls Why this matters This maintenance is part of our regular system maintenance schedule and allows for greater reliability and performance of the aXcelerate system. This maintenance has been scheduled out of hours to minimise disruptions. Do you need to do anything? We recommend informing your staff and students of the upcoming maintenance. If you have any questions, please let us know by reaching out to our Support Centre team via the Help Centre.

System Maintenance - Wurtulla & Mudjimba clusters

Aug <var data-var='date'>16</var>, <var data-var='time'>01:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>12:22</var> AEST Scheduled - Scheduled Maintenance Details Date: Saturday, 15th August 2026 Time: 10:00 PM – 01:00 AM AEST Expected Duration: Approximately 3 hours A reminder of what you can expect during the maintenance window: - aXcelerate will be offline for up to 3 hours - Any submitted requests will not be processed during the window - Learners, trainers and administrators will be unable to log in - Scheduled workflow tasks will process, but may encounter errors if source data is provided via API calls Why this matters This maintenance is part of our regular system maintenance schedule and allows for greater reliability and performance of the aXcelerate system. This maintenance has been scheduled out of hours to minimise disruptions. Do you need to do anything? We recommend informing your staff and students of the upcoming maintenance. If you have any questions, please let us know by reaching out to our Support Centre team via the Help Centre.

System Maintenance - Kirra & Currumbin clusters

Aug <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:12</var> AEST Scheduled - Scheduled Maintenance Details Date: Saturday, 8th August 2026 Time: 10:00 PM – 01:00 AM AEST Expected Duration: Approximately 3 hours A reminder of what you can expect during the maintenance window: - aXcelerate will be offline for up to 3 hours - Any submitted requests will not be processed during the window - Learners, trainers and administrators will be unable to log in - Scheduled workflow tasks will process, but may encounter errors if source data is provided via API calls Why this matters This maintenance is part of our regular system maintenance schedule and allows for greater reliability and performance of the aXcelerate system. This maintenance has been scheduled out of hours to minimise disruptions. Do you need to do anything? We recommend informing your staff and students of the upcoming maintenance. If you have any questions, please let us know by reaching out to our Support Centre team via the Help Centre.

System Maintenance - Burleigh & Stradbroke clusters

Aug <var data-var='date'> 5</var>, <var data-var='time'>19:27</var> AEST Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:32</var> AEST Investigating - We are currently investigating an issue affecting the Client Portal. We are working on a resolution for this issue.

Client Portal

Aug <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>11:28</var> AEST Scheduled - Scheduled Maintenance Details Date: Saturday, 1 August 2026 Time: 10:00 PM – 01:00 AM AEST Expected Duration: Approximately 3 hours A reminder of what you can expect during the maintenance window: - aXcelerate will be offline for up to 3 hours - Any submitted requests will not be processed during the window - Learners, trainers and administrators will be unable to log in - Scheduled workflow tasks will process, but may encounter errors if source data is provided via API calls Why this matters This maintenance is part of our regular system maintenance schedule and allows for greater reliability and performance of the aXcelerate system. This maintenance has been scheduled out of hours to minimise disruptions. Do you need to do anything? We recommend informing your staff and students of the upcoming maintenance. If you have any questions, please let us know by reaching out to our Support Centre team via the Help Centre.

System Maintenance - Greenmount

Jul <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>10:11</var> AEST Scheduled - Kirra - DONE Currumbin - DONE Stradbroke - DONE Snapper - PENDING Mudjimba - PENDING Burleigh - PENDING Wurtulla - PENDING Greenmount - DONE Yaroomba - DONE

Staging Refresh - Wednesday 1 July 2026

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:01</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:45</var> AEST Identified - We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

Sandbox Environment Unavailable

Jun <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:35</var> AEST Update - Kirra - DONE Currumbin - DONE Stradbroke Snapper - DONE Mudjimba - DONE Burleigh Wurtulla Greenmount Yaroomba - DONE Jun <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>15:03</var> AEST Scheduled - We will be undergoing scheduled maintenance during this time.

Staging Refresh - Monday 1 June 2026

May <var data-var='date'>25</var>, <var data-var='time'>16:48</var> AEST Resolved - The issue has now been resolved, and servers have returned to normal. May <var data-var='date'>25</var>, <var data-var='time'>16:06</var> AEST Monitoring - We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state. May <var data-var='date'>25</var>, <var data-var='time'>16:03</var> AEST Investigating - We have detected slower than expected system performance and are currently in the process of investigating.

System slowness detected - Currumbin

May <var data-var='date'>24</var>, <var data-var='time'>07:28</var> AEST Resolved - Maintenance complete May <var data-var='date'>24</var>, <var data-var='time'>05:56</var> AEST Monitoring - We are expecting the maintenance to be finished by 7:30 AM AEST May <var data-var='date'>24</var>, <var data-var='time'>05:33</var> AEST Update - We are continuing to investigate this issue. May <var data-var='date'>24</var>, <var data-var='time'>05:31</var> AEST Investigating - Maintenance is still ongoing. We will update this page when it is complete.

Ongoing System Maintenance

May <var data-var='date'>24</var>, <var data-var='time'>07:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>12:08</var> AEST Scheduled - We will be performing scheduled maintenance to enable further improvements to the System's Production Environment and enhance overall system reliability. This system maintenance will occur between 2am and 5am AEST on the 24/05/2026. The System's Production Environment will be Unavailable during this maintenance period.

System maintenance - All clusters

May <var data-var='date'>14</var>, <var data-var='time'>12:50</var> AEST Resolved - System performance has now returned to normal. We thank you for your patience in this matter. May <var data-var='date'>14</var>, <var data-var='time'>12:30</var> AEST Monitoring - We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state. May <var data-var='date'>14</var>, <var data-var='time'>12:19</var> AEST Investigating - We have detected slower than expected system performance and are currently in the process of investigating.

System slowness detected - Snapper

May <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>13:36</var> AEST Scheduled - Currumbin - DONE Stradbroke - DONE Snapper - DONE Mudjimba - DONE Burleigh - DONE Wurtulla - DONE Greenmount - DONE Kirra Yaroomba

Staging Refresh - Friday 1 May

Apr <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>15:29</var> AEST Scheduled - Kirra - PENDING Stradbroke - PENDING Snapper - PENDING Mudjimba - PENDING Greenmount - PENDING Burleigh - PENDING Wurtulla - PENDING Currumbin - PENDING Yarromba - PENDING

Staging Refresh - Thursday 2 April 2026

Mar <var data-var='date'>26</var>, <var data-var='time'>10:12</var> AEST Resolved - This issue should now be resolved, thank you for your patience. Mar <var data-var='date'>26</var>, <var data-var='time'>09:39</var> AEST Identified - We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time. Mar <var data-var='date'>26</var>, <var data-var='time'>09:08</var> AEST Update - We are continuing to investigate this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>09:06</var> AEST Investigating - We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

Certificate Images not appearing

Mar <var data-var='date'>25</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>21:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>14:31</var> AEST Scheduled - We will be performing scheduled maintenance to enable further improvements to the Student Management System and enhance overall system reliability. This system maintenance will occur between 9:00pm and 11:30pm AEST on the 25/03/2026. We anticipate no downtime during this period.

Mar <var data-var='date'>20</var>, <var data-var='time'>20:30</var> AEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>20:00</var> AEST Scheduled - We will be performing emergency system maintenance on the Burleigh cluster between 8:00PM and 8:30PM AEST tonight (Friday 20 March, 2026). During the maintenance window, users on the Burleigh cluster will experience a few minutes of system unavailability.

System Maintenance - Burleigh

Mar <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:16</var> AEST Scheduled - Kirra - DONE Burleigh - DONE Stradbroke - DONE Snapper - DONE Mudjimba - DONE Greenmount - DONE Wurtulla - DONE Currumbin - DONE

Staging Refresh - Monday 2 March 2026

Feb <var data-var='date'>27</var>, <var data-var='time'>12:33</var> AEST Resolved - We are pleased to announce that the server issues experienced earlier have been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>10:45</var> AEST Monitoring - We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state. Feb <var data-var='date'>27</var>, <var data-var='time'>10:22</var> AEST Investigating - We have detected slower than expected system performance and are currently in the process of investigating.

System slowness detected - Greenmount

Feb <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> AEST Resolved - We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:09</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:02</var> AEST Investigating - We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

Assessments unavailable for Learners and Administrators

Jan <var data-var='date'>13</var>, <var data-var='time'>09:00</var> AEST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>16:53</var> AEST Monitoring - A fix has been implemented for this issue. We are monitoring to confirm. Jan <var data-var='date'>12</var>, <var data-var='time'>14:52</var> AEST Investigating - We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

aXcelerate App Login Issue

Jan <var data-var='date'>12</var>, <var data-var='time'>10:37</var> AEST Resolved - After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter. Jan <var data-var='date'>12</var>, <var data-var='time'>08:50</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:27</var> AEST Investigating - We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

Dec <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>28</var>, <var data-var='time'>09:05</var> AEST Scheduled - Stradbroke - DONE Snapper - DONE Kirra - DONE Mudjimba - DONE Currumbin - DONE Greenmount - DONE Burleigh - DONE Wurtulla - DONE

Staging Refresh - Monday 1 December 2025

Nov <var data-var='date'>27</var>, <var data-var='time'>11:00</var> AEST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>08:08</var> AEST Investigating - We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

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Lastest published events

System Maintenance - Wurtulla & Mudjimba clusters

System Maintenance - Kirra & Currumbin clusters

System Maintenance - Burleigh & Stradbroke clusters

aXcelerate Services, Components and Regions

Recent aXcelerate events

System Maintenance - Snapper cluster

System Maintenance - Wurtulla & Mudjimba clusters

System Maintenance - Kirra & Currumbin clusters

System Maintenance - Burleigh & Stradbroke clusters

Client Portal

System Maintenance - Greenmount