May <var data-var='date'>24</var>, <var data-var='time'>07:28</var> AEST Resolved - Maintenance complete May <var data-var='date'>24</var>, <var data-var='time'>05:56</var> AEST Monitoring - We are expecting the maintenance to be finished by 7:30 AM AEST May <var data-var='date'>24</var>, <var data-var='time'>05:33</var> AEST Update - We are continuing to investigate this issue. May <var data-var='date'>24</var>, <var data-var='time'>05:31</var> AEST Investigating - Maintenance is still ongoing. We will update this page when it is complete.

Ongoing System Maintenance

May <var data-var='date'>24</var>, <var data-var='time'>07:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>12:08</var> AEST Scheduled - We will be performing scheduled maintenance to enable further improvements to the System's Production Environment and enhance overall system reliability. This system maintenance will occur between 2am and 5am AEST on the 24/05/2026. The System's Production Environment will be Unavailable during this maintenance period.

System maintenance - All clusters

May <var data-var='date'>14</var>, <var data-var='time'>12:50</var> AEST Resolved - System performance has now returned to normal. We thank you for your patience in this matter. May <var data-var='date'>14</var>, <var data-var='time'>12:30</var> AEST Monitoring - We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state. May <var data-var='date'>14</var>, <var data-var='time'>12:19</var> AEST Investigating - We have detected slower than expected system performance and are currently in the process of investigating.

System slowness detected - Snapper

May <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>13:36</var> AEST Scheduled - Currumbin - DONE Stradbroke - DONE Snapper - DONE Mudjimba - DONE Burleigh - DONE Wurtulla - DONE Greenmount - DONE Kirra Yaroomba

Staging Refresh - Friday 1 May

Apr <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>15:29</var> AEST Scheduled - Kirra - PENDING Stradbroke - PENDING Snapper - PENDING Mudjimba - PENDING Greenmount - PENDING Burleigh - PENDING Wurtulla - PENDING Currumbin - PENDING Yarromba - PENDING

Staging Refresh - Thursday 2 April 2026

Mar <var data-var='date'>26</var>, <var data-var='time'>10:12</var> AEST Resolved - This issue should now be resolved, thank you for your patience. Mar <var data-var='date'>26</var>, <var data-var='time'>09:39</var> AEST Identified - We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time. Mar <var data-var='date'>26</var>, <var data-var='time'>09:08</var> AEST Update - We are continuing to investigate this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>09:06</var> AEST Investigating - We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

Certificate Images not appearing

Mar <var data-var='date'>25</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>21:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>14:31</var> AEST Scheduled - We will be performing scheduled maintenance to enable further improvements to the Student Management System and enhance overall system reliability. This system maintenance will occur between 9:00pm and 11:30pm AEST on the 25/03/2026. We anticipate no downtime during this period.

Mar <var data-var='date'>20</var>, <var data-var='time'>20:30</var> AEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>20:00</var> AEST Scheduled - We will be performing emergency system maintenance on the Burleigh cluster between 8:00PM and 8:30PM AEST tonight (Friday 20 March, 2026). During the maintenance window, users on the Burleigh cluster will experience a few minutes of system unavailability.

System Maintenance - Burleigh

Mar <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:16</var> AEST Scheduled - Kirra - DONE Burleigh - DONE Stradbroke - DONE Snapper - DONE Mudjimba - DONE Greenmount - DONE Wurtulla - DONE Currumbin - DONE

Staging Refresh - Monday 2 March 2026

Feb <var data-var='date'>27</var>, <var data-var='time'>12:33</var> AEST Resolved - We are pleased to announce that the server issues experienced earlier have been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>10:45</var> AEST Monitoring - We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state. Feb <var data-var='date'>27</var>, <var data-var='time'>10:22</var> AEST Investigating - We have detected slower than expected system performance and are currently in the process of investigating.

System slowness detected - Greenmount

Feb <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> AEST Resolved - We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:09</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:02</var> AEST Investigating - We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

Assessments unavailable for Learners and Administrators

Jan <var data-var='date'>13</var>, <var data-var='time'>09:00</var> AEST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>16:53</var> AEST Monitoring - A fix has been implemented for this issue. We are monitoring to confirm. Jan <var data-var='date'>12</var>, <var data-var='time'>14:52</var> AEST Investigating - We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

aXcelerate App Login Issue

Jan <var data-var='date'>12</var>, <var data-var='time'>10:37</var> AEST Resolved - After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter. Jan <var data-var='date'>12</var>, <var data-var='time'>08:50</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:27</var> AEST Investigating - We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

Dec <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>28</var>, <var data-var='time'>09:05</var> AEST Scheduled - Stradbroke - DONE Snapper - DONE Kirra - DONE Mudjimba - DONE Currumbin - DONE Greenmount - DONE Burleigh - DONE Wurtulla - DONE

Staging Refresh - Monday 1 December 2025

Nov <var data-var='date'>27</var>, <var data-var='time'>11:00</var> AEST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>08:08</var> AEST Investigating - We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

aXcelerate App - Workshop Assessments

Nov <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>11:18</var> AEST Scheduled - Stradbroke - PENDING Snapper - PENDING Kirra - PENDING Mudjimba - PENDING Currumbin - PENDING Greenmount - PENDING Burleigh - PENDING Wurtulla - PENDING

Staging Refresh - Tuesday 4th November 2025

Oct <var data-var='date'>16</var>, <var data-var='time'>11:20</var> AEST Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>10:45</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>16</var>, <var data-var='time'>09:54</var> AEST Investigating - We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

Error within Learner Portal

Sep <var data-var='date'>30</var>, <var data-var='time'>15:48</var> AEST Resolved - We are pleased to announce that the server issues experienced earlier have been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>15:19</var> AEST Monitoring - We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state. Sep <var data-var='date'>30</var>, <var data-var='time'>14:52</var> AEST Investigating - We have detected slower than expected system performance and are currently in the process of investigating.

System slowness detected

Sep <var data-var='date'>18</var>, <var data-var='time'>17:30</var> AEST Resolved - A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025. Sep <var data-var='date'>18</var>, <var data-var='time'>16:15</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>18</var>, <var data-var='time'>15:53</var> AEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>18</var>, <var data-var='time'>15:00</var> AEST Investigating - We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

Blue Ribbon on Certificates

Sep <var data-var='date'>13</var>, <var data-var='time'>00:00</var> AEST Resolved - Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

Scheduled Workflow Events

Sep <var data-var='date'> 3</var>, <var data-var='time'>19:48</var> AEST Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:13</var> AEST Investigating - We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

Accessing aXcelerate unavailable for Learners and Administrators

Aug <var data-var='date'>14</var>, <var data-var='time'>22:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>16:43</var> AEST Scheduled - On Thursday 14th August 2025, at 9:00pm AEST, we will be performing System Maintenance on the Workflow Automation Engine and SCORM Server. During this maintenance window, the Workflow Automation Engine will be offline for up to 1 hour. Any workflow tasks set to run within this time will be queued and processed automatically once services resume. The Workflow UI will be temporarily unavailable during this time SCORM will remain fully operational. You may experience a minor performance impact during part of the maintenance, but no downtime is expected. If you do notice any unusual behaviour after the maintenance window, especially within SCORM or Workflow, please let us know by reaching out to our Support Centre team.

Scheduled Maintenance - Workflow and SCORM

Aug <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>11:27</var> AEST Scheduled - Stradbroke - DONE Snapper - DONE Kirra - DONE Mudjimba - DONE Currumbin - DONE Greenmount - DONE Burleigh - DONE Wurtulla - IN PROGRESS

Staging Refresh - Friday 1 August 2025

Jul <var data-var='date'> 7</var>, <var data-var='time'>15:10</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>15:09</var> AEST Update - Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages Jul <var data-var='date'> 7</var>, <var data-var='time'>09:43</var> AEST Identified - The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages Jul <var data-var='date'> 7</var>, <var data-var='time'>08:53</var> AEST Investigating - We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

USI Integration Outage

Jul <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>27</var>, <var data-var='time'>08:53</var> AEST Scheduled - Stradbroke - DONE Snapper - DONE Kirra - DONE Mudjimba - DONE Currumbin - DONE Greenmount - DONE Burleigh - IN PROGRESS Wurtulla - PENDING

Is aXcelerate down?

aXcelerate status is UP

Lastest published events

Ongoing System Maintenance

System maintenance - All clusters

System slowness detected - Snapper

aXcelerate Services, Components and Regions

Recent aXcelerate events

Ongoing System Maintenance

System maintenance - All clusters

System slowness detected - Snapper

Staging Refresh - Friday 1 May

Staging Refresh - Thursday 2 April 2026

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Is aXcelerate down?

aXcelerate status is UP

Lastest published events

Ongoing System Maintenance

System maintenance - All clusters

System slowness detected - Snapper

aXcelerate Services, Components and Regions

Recent aXcelerate events

Ongoing System Maintenance

System maintenance - All clusters

System slowness detected - Snapper

Staging Refresh - Friday 1 May

Staging Refresh - Thursday 2 April 2026

Certificate Images not appearing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!