Apr <var data-var='date'>16</var>, <var data-var='time'>03:49</var> UTC Resolved - Temporary arrangements are in place for impacted UAE hosted accounts. We will continue to work toward permanent restoration in UAE when possible. Apr <var data-var='date'>15</var>, <var data-var='time'>09:33</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>15</var>, <var data-var='time'>09:32</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>15</var>, <var data-var='time'>09:31</var> UTC Update - We are continuing to monitor the situation Mar <var data-var='date'> 4</var>, <var data-var='time'>14:06</var> UTC Monitoring - Award Force accounts hosted in the UAE are temporarily offline due to regional infrastructure disruption. Affected clients have been contacted directly. All other accounts are operating normally.

UAE accounts impacted

Mar <var data-var='date'>17</var>, <var data-var='time'>13:19</var> UTC Resolved - All systems back to normal after some intermittent downtime. Mar <var data-var='date'>16</var>, <var data-var='time'>23:32</var> UTC Identified - We have identified an issue resulting in the US region currently experiencing intermittent, unexpected downtime.

US region unexpected downtime

Mar <var data-var='date'>16</var>, <var data-var='time'>19:11</var> UTC Resolved - The issue affecting US regions has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>17:47</var> UTC Monitoring - Access to US accounts has been restored however performance may still be degraded. We continue to monitor and investigate the issue. Mar <var data-var='date'>16</var>, <var data-var='time'>17:09</var> UTC Investigating - We are currently investigating an issue accessing accounts in the US region.

Issue accessing accounts in the US region

Jan <var data-var='date'>14</var>, <var data-var='time'>19:58</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>17:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>14</var>, <var data-var='time'>14:27</var> UTC Investigating - We are aware of an issue with webhooks taking longer than normal to process. We are investigating.

Delays in processing webhooks

Dec <var data-var='date'>18</var>, <var data-var='time'>02:22</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>01:55</var> UTC Update - Maintenance is still in progress, expected to need around 20 minutes longer than planned. Dec <var data-var='date'>18</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>10:37</var> UTC Scheduled - We have an important maintenance action to perform which will affect all Award Force accounts in the EU region. Your account will be unavailable to all users for up to 60 minutes.

[EU] Up to 60 minutes maintenance scheduled for Thursday, 18 December 1am UTC

Dec <var data-var='date'>17</var>, <var data-var='time'>10:44</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>10:36</var> UTC Scheduled - We have an important maintenance action to perform which will affect all Award Force accounts in the USA region. Your account will be unavailable to all users for up to 60 minutes.

[USA] Up to 60 minutes maintenance scheduled for Wednesday, 17 December 10am UTC

Dec <var data-var='date'>16</var>, <var data-var='time'>15:55</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>10:34</var> UTC Scheduled - We have an important maintenance action to perform which will affect all Award Force accounts in the Australia region. Your account will be unavailable to all users for up to 60 minutes.

[Australia] Up to 60 minutes maintenance scheduled for Tuesday, 16 December 3pm UTC

Dec <var data-var='date'>16</var>, <var data-var='time'>09:47</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>16</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>10:33</var> UTC Scheduled - We have an important maintenance action to perform which will affect all Award Force accounts in the Canada region. Your account will be unavailable to all users for up to 60 minutes.

[Canada] Up to 60 minutes maintenance scheduled for Tuesday, 16 December 9am UTC

Dec <var data-var='date'>15</var>, <var data-var='time'>17:27</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>15</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>10:41</var> UTC Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>27</var>, <var data-var='time'>10:31</var> UTC Scheduled - We have an important maintenance action to perform which will affect all Award Force accounts in the Hong Kong region. Your account will be unavailable to all users for up to 60 minutes.

[Hong Kong] Up to 60 minutes maintenance scheduled for Monday, 15 December 4pm UTC

May <var data-var='date'>12</var>, <var data-var='time'>12:11</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>13:48</var> UTC Scheduled - We have an important maintenance action to perform on Monday 12 May, starting at 12pm UTC. This will affect Award Force accounts in the AMER region only. During this time, your account will be unavailable and users will see a maintenance page. Expected downtime is up to 15 minutes.

Americas (AMER): brief maintenance scheduled for Monday, ​1​2 May at 12pm UTC

May <var data-var='date'>12</var>, <var data-var='time'>07:14</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>13:49</var> UTC Scheduled - We have an important maintenance action to perform on Monday 12 May, starting at 7am UTC. This will affect Award Force accounts in the EMEA region only. During this time, your account will be unavailable and users will see a maintenance page. Expected downtime is up to 15 minutes.

Europe, Middle East and Africa (EMEA): brief maintenance scheduled for Monday, ​1​2 May at 7am UTC

May <var data-var='date'>12</var>, <var data-var='time'>00:13</var> UTC Completed - Maintenance is complete. May <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>13:50</var> UTC Scheduled - We have an important maintenance action to perform on Monday 12 May, starting at 12am UTC. This will affect Award Force accounts in the APAC region only. During this time, your account will be unavailable and users will see a maintenance page. Expected downtime is up to 15 minutes.

Asia-Pacific (APAC): brief maintenance scheduled for Monday, ​1​2 May at 12am UTC

Mar <var data-var='date'> 3</var>, <var data-var='time'>12:26</var> UTC Resolved - The 3rd party bot detection tool has announced the issue has been resolved. Please refresh your browser and try again. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> UTC Identified - We are aware that some users are being prevented from accessing the application due to our bot detection tool. The provider of the tool is aware of the issue and is implementing a fix.

Issues accessing application

Dec <var data-var='date'>18</var>, <var data-var='time'>15:17</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>15:06</var> UTC Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>18</var>, <var data-var='time'>15:05</var> UTC Identified - We are aware of an issue with accessing the Manage Entries page. We have identified the cause and are currently working on a solution.

Issue accessing Manage Entries page

Mar <var data-var='date'>28</var>, <var data-var='time'>15:05</var> UTC Resolved - The issue has been resolved, thank you for your patience. Mar <var data-var='date'>28</var>, <var data-var='time'>14:54</var> UTC Identified - We are aware some accounts based in the EU region are unable to access their program. We have already identified the root cause and are working towards a resolution as a top priority. Thank you for your patience and understanding.

Known issues with accounts based in EU region

Jan <var data-var='date'>11</var>, <var data-var='time'>18:45</var> UTC Resolved - We identified the issue and applied a fix. The system is back to normal. Thank you for your patience. Jan <var data-var='date'>11</var>, <var data-var='time'>15:28</var> UTC Investigating - We are aware of some users experiencing slowness in using Award Force, including pages like payments not working as expected. We are working towards a resolution as our top priority. Thank you for your patience and understanding.

Known issues with slowness and some tasks failing/timing out

Dec <var data-var='date'>13</var>, <var data-var='time'>21:36</var> UTC Resolved - The fix has now been deployed and login codes are now displaying in all languages. Dec <var data-var='date'>13</var>, <var data-var='time'>21:04</var> UTC Identified - We've identified the issue. A fix is being deployed. Dec <var data-var='date'>13</var>, <var data-var='time'>20:27</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'>13</var>, <var data-var='time'>20:22</var> UTC Investigating - We are aware of an issue of login codes sent via email not displaying in accounts not using the en_GB language. We are investigating.

Login code not displaying for non English accounts

Dec <var data-var='date'> 6</var>, <var data-var='time'>16:50</var> UTC Resolved - The fix has been applied and labels are now displaying correctly. Thank you for your patience. Dec <var data-var='date'> 6</var>, <var data-var='time'>16:01</var> UTC Identified - We are aware of an issue affecting some user interface labels whereby the label shows the translation key instead of the translation value. We have identified the cause and are deploying a solution.

Issue with some labels displaying incorrectly

Dec <var data-var='date'> 6</var>, <var data-var='time'>16:50</var> UTC Resolved - The fix has been applied and forms are now working again. Thank you for your patience. Dec <var data-var='date'> 6</var>, <var data-var='time'>16:13</var> UTC Identified - We are aware of an issue preventing forms from opening. We have identified the cause of the issue and a fix is on its way to production.

Issue with forms not loading

Nov <var data-var='date'>20</var>, <var data-var='time'>15:19</var> UTC Resolved - We have now resolved the homepage loading issue. Thank you for your patience. Nov <var data-var='date'>20</var>, <var data-var='time'>14:31</var> UTC Investigating - We are aware of an issue affecting US accounts—most of the elements on the homepage are not loading. This is currently being investigated as a matter of urgency by the engineering team.

**Issue affecting US based accounts only**

Aug <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>14:02</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 9</var>, <var data-var='time'>07:51</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

AU Scheduled maintenance

Aug <var data-var='date'> 9</var>, <var data-var='time'>07:48</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>07:13</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 9</var>, <var data-var='time'>07:12</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled maintenance

Mar <var data-var='date'> 9</var>, <var data-var='time'>10:09</var> UTC Resolved - The issue affecting downloads has been resolved. Thank you for your patience. Mar <var data-var='date'> 9</var>, <var data-var='time'>07:19</var> UTC Update - We are continuing to work though the issue. Mar <var data-var='date'> 9</var>, <var data-var='time'>02:54</var> UTC Identified - We're aware of and currently investigating an issue with downloads. While that is happening, we have disabled the feature until we implement a fix.

Issue with manager bulk downloads

Aug <var data-var='date'> 8</var>, <var data-var='time'>12:56</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 8</var>, <var data-var='time'>11:58</var> UTC Scheduled - We will be undergoing scheduled maintenance for all Award Force accounts in the APAC region.

APAC maintenance

Aug <var data-var='date'> 8</var>, <var data-var='time'>08:05</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 8</var>, <var data-var='time'>04:28</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Is Award Force down?

Award Force status is UP

Lastest published events

UAE accounts impacted

US region unexpected downtime

Issue accessing accounts in the US region

Award Force Services, Components and Regions

Recent Award Force events

UAE accounts impacted

US region unexpected downtime

Issue accessing accounts in the US region

Delays in processing webhooks

[EU] Up to 60 minutes maintenance scheduled for Thursday, 18 December 1am UTC

[USA] Up to 60 minutes maintenance scheduled for Wednesday, 17 December 10am UTC