Aug <var data-var='date'>20</var>, <var data-var='time'>10:11</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Aug <var data-var='date'>20</var>, <var data-var='time'>07:18</var> EDT Update - We have continued to observe stable alerting behavior across all systems. Our engineering team will continue active monitoring and address any reported issues. Current Impact: All services are operating normally. Critical Reminder: If you experience any unexpected alerting behavior or identify other outliers, please report them immediately to Auvik Support for investigation. Aug <var data-var='date'>19</var>, <var data-var='time'>15:23</var> EDT Update - We have continued to observe stable alerting behavior across all systems. Our engineering team will continue active monitoring through the day to ensure continued performance. Current Impact: All services are operating normally. Critical Reminder: If you experience any unexpected alerting behavior or identify other outliers, please report them immediately to Auvik Support for investigation. Aug <var data-var='date'>19</var>, <var data-var='time'>10:33</var> EDT Update - We have continued to see stable alerting behavior. We are continuing to monitor closely to ensure ongoing stability. Impact: Services are operating normally. If you experience any unexpected alerting behavior or other outliers, please report them to Auvik Support so our team can investigate. Aug <var data-var='date'>19</var>, <var data-var='time'>05:31</var> EDT Monitoring - We have continued to see stable alerting behavior overnight, and alerting services remain fully recovered. We are continuing to monitor closely to ensure ongoing stability. Impact: Services are operating normally. If you experience any unexpected alerting behavior or other outliers, please report them to Auvik Support so our team can investigate. Aug <var data-var='date'>18</var>, <var data-var='time'>17:30</var> EDT Update - We have continued to see stable alerting behaviour following the changes made earlier, and alerting services remain fully recovered. We are continuing to monitor closely to ensure ongoing stability. Impact: Services are operating normally. If you experience any unexpected alerting behaviour or other outliers, please report them to Auvik Support so our team can investigate. Next Steps: We will continue monitoring services and will provide a final update once we are confident the issue remains fully resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>14:46</var> EDT Update - We continue investigating the legacy alerting issue causing unexpected email notifications. We are continuing to validate our findings and work through the remaining steps. Next Steps: We will provide another update as we confirm the resolution or as additional information becomes available Aug <var data-var='date'>18</var>, <var data-var='time'>11:35</var> EDT Update - We continue investigating the legacy alerting issue causing unexpected email notifications. Our investigation has made progress, and we believe we are moving toward a resolution. We are continuing to validate our findings and work through the remaining steps. Next Steps: We will provide another update as we confirm the resolution or as additional information becomes available Aug <var data-var='date'>18</var>, <var data-var='time'>10:09</var> EDT Identified - We continue to receive reports of unexpected emails being sent by legacy alerting. Our team is actively investigating the issue. Next Steps: We will provide another update as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>04:31</var> EDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>17</var>, <var data-var='time'>21:47</var> EDT Update - We have observed a full recovery of the affected services, and alerts are now appearing in the UI as expected across all clusters. We are continuing to closely monitor services to ensure stability. Aug <var data-var='date'>17</var>, <var data-var='time'>19:15</var> EDT Update - We have applied additional changes to address the issue causing alerts to not appear in the UI. We are seeing alerts gradually recover and are continuing to closely monitor services to ensure a full recovery. Impact: Alert notifications should no longer be sent to unintended users. Alerts may still be delayed in appearing in the UI as services continue to recover. If you continue to encounter problems, please report them to Auvik Support. Next Steps: We will continue monitoring alert recovery and service stability and will provide a final update once we confirm the issue is fully resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>16:31</var> EDT Monitoring - We have applied changes to address the issue. Alert notifications should no longer be sent to unintended users We are closely monitoring services for stability. Impact: Services should be operating normally, though new alerts may be delayed in the UI until services catch up; if you continue to encounter problems, please report them to Auvik Support. Next Steps: We will post a final update once we confirm the resolution. Aug <var data-var='date'>17</var>, <var data-var='time'>15:45</var> EDT Identified - Our team has identified a suspected cause of the incorrect notifications and is taking steps to fix the issue. Impact: Customers may continue to experience false paused notifications The following services are not affected: V2 alerting Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide progress updates. Aug <var data-var='date'>17</var>, <var data-var='time'>15:04</var> EDT Update - We are continuing to investigate the issues with incorrect notifications being sent. Impact: Customers may experience improper alerts and notifications The following services are not affected: V2 alert notifications. Next Steps: Our team is working to identify contributing factors. We will share updates as more information becomes available. Aug <var data-var='date'>17</var>, <var data-var='time'>13:53</var> EDT Investigating - We are investigating reports of a high volume of inaccurate notifications. Impact: Customers may experience improper alerts and notifications The following services are not affected: V2 alert notifications. Next Steps: Our team is working to identify contributing factors. We will share updates as more information becomes available.

Inaccurate notifications being sent for legacy alerts

Aug <var data-var='date'>17</var>, <var data-var='time'>12:42</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Aug <var data-var='date'>17</var>, <var data-var='time'>12:38</var> EDT Monitoring - We have applied changes to address the issue. We are now rolling out service fixes and monitoring closely for stability. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: We will post a final update once we confirm the resolution. Aug <var data-var='date'>17</var>, <var data-var='time'>12:24</var> EDT Update - Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying the fix to the EU1 clustered clients currently Aug <var data-var='date'>17</var>, <var data-var='time'>11:24</var> EDT Identified - Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide progress updates. Aug <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EDT Investigating - We are currently investigating reports of a flood of legacy alerts. Impact Default legacy alerts are temporarily not functioning as expected while we investigate. Customized legacy alerts may also be impacted. V2 alerts are currently working as expected. Next Steps Our team is actively investigating to identify the contributing factors. We will provide additional updates as more information becomes available.

Issue with Legacy Alert Delivery

Aug <var data-var='date'>15</var>, <var data-var='time'>09:53</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:54</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Scheduled Maintenance

Aug <var data-var='date'>11</var>, <var data-var='time'>15:05</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>12:14</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jul <var data-var='date'>18</var>, <var data-var='time'>09:30</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>06:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>15:13</var> EDT Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jul <var data-var='date'>14</var>, <var data-var='time'>14:18</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>12:20</var> EDT Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jun <var data-var='date'>19</var>, <var data-var='time'>16:25</var> EDT Completed - The emergency maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>16:23</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:00</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>15:09</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>14:12</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>13:14</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>11:46</var> EDT Update - The maintenance will be performed cluster by cluster and is expected to take approximately one hour per cluster. Jun <var data-var='date'>19</var>, <var data-var='time'>11:24</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>11:23</var> EDT Scheduled - We will be upgrading the  Auvik collectors with an emergency maintenance window. The maintenance will be performed cluster by cluster and is expected to take approximately one hour per cluster. During this time, you can still log in to Auvik, but network monitoring may be temporarily interrupted. No action is required. If you have any questions, please use the Support button at the bottom right in Auvik.

Emergency Maintenance Notice

Jun <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>12:43</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jun <var data-var='date'> 9</var>, <var data-var='time'>15:03</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:19</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

May <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>15:08</var> EDT Scheduled - We will be upgrading the Auvik cloud. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

May <var data-var='date'> 5</var>, <var data-var='time'>17:29</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>15:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>15:03</var> EDT Scheduled - We are upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Scheduled Maintenance Extended

May <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Apr <var data-var='date'>13</var>, <var data-var='time'>22:33</var> EDT Resolved - The incident has been fully resolved. Regular service has been restored, and all systems are operating as expected. Impact: Users should no longer experience any issues related to this incident. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Service has been fully restored. We apologize for the degradation in services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation. Apr <var data-var='date'>13</var>, <var data-var='time'>21:55</var> EDT Update - We are continuing to rollback collector versions on each cluster. Impact: Customers may continue to experience collector SNMP monitoring issues We will be having cluster maintenance windows as we roll back the collector upgrade on each cluster. We are rolling back the remaining clusters currently. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates. Apr <var data-var='date'>13</var>, <var data-var='time'>21:10</var> EDT Identified - Our team has identified a suspected cause of the Collector SNMP monitoring issue and is taking steps to remediate. Impact: Customers may continue to experience collector SNMP monitoring issues We will be having cluster maintenance windows as we roll back the collector upgrade on each cluster. We are rolling back the EU2 cluster currently. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates. Apr <var data-var='date'>13</var>, <var data-var='time'>20:32</var> EDT Investigating - We are currently investigating reports of a collector affecting monitoring. Impact: Customers may experience issues with the SNMP monitoring protocol. Other services are not affected. Auvik will be performing an emergency rollback of the collector upgrade this weekend. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Emergency Collector Rollback

Apr <var data-var='date'>11</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:29</var> EDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:15</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Apr <var data-var='date'> 7</var>, <var data-var='time'>14:09</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:08</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:07</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:10</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Mar <var data-var='date'> 9</var>, <var data-var='time'>17:26</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any login issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:43</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US2, US3, US4, US5, AU1, CA1, EU1, EU2 clusters has been restored. We are working our way through the remaining cluster, US6. The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:03</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US2, US3, US5, AU1, CA1, EU1, EU2 clusters has been restored. We are working our way through the remaining clusters US4 and US6 The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:27</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US3, and US5 clusters has been restored. We are working our way through the remaining clusters The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:04</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for these users is currently being restored. The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates as they become available. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:13</var> EDT Identified - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are receiving errors when they log into Auvik The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates as they become available. Mar <var data-var='date'> 8</var>, <var data-var='time'>15:10</var> EDT Investigating - Description: During our recent maintenance window, a subset of user accounts were inadvertently disabled. We are actively working to identify affected users and restore access as quickly as possible. Impact: Some customers may experience login issues when accessing their sites. Monitoring and alerting capabilities remain fully operational and are not impacted. Next Steps: Restoration efforts are ongoing. Updates will follow as more information becomes available. We appreciate your patience as we work to restore full functionality.

Service Degradation – Some Customers Experiencing Login Issues After Maintenance

Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>14:23</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:16</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>12:02</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Feb <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:21</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:18</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>13:45</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please contact support@auvik.com.

Jan <var data-var='date'>10</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>10</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:18</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about four hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please contact support@auvik.com.

Jan <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>12:05</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please contact support@auvik.com.

Dec <var data-var='date'>15</var>, <var data-var='time'>20:57</var> EST Resolved - The incident has been fully resolved. Regular service has been restored, and all systems operate as expected. Impact: Users should no longer experience any issues related to this service disruption. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Service has been fully restored. We apologize for any disruption to our services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation. Dec <var data-var='date'>15</var>, <var data-var='time'>20:40</var> EST Monitoring - A restart of the EU2 cluster has resolved the issue. We will monitor the situation to ensure stability and confirm that the service remains fully functional. Impact: Services should be operating normally; however, we continue monitoring for irregularities. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Next Steps: We will provide a final update once the issue is resolved. We appreciate your patience as we work through this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>18:28</var> EST Investigating - Affected Services: Access Cluster(s): EU2 We are currently performing emergency maintenance, which requires a restart of the EU2 cluster. Impact: During this time, users in the EU2 region may experience login issues or intermittent service disruptions. Next Steps: We will provide updates as we learn more. We appreciate your patience as we work to resolve this issue.

Emergency maintenance for EU2

Dec <var data-var='date'>15</var>, <var data-var='time'>13:23</var> EST Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Dec <var data-var='date'>15</var>, <var data-var='time'>12:35</var> EST Monitoring - We have applied changes to address the issue. You'll now see the duplicate begin to be removed. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: A final update will be posted once we confirm the resolution. Dec <var data-var='date'>15</var>, <var data-var='time'>11:52</var> EST Identified - Our team has identified a suspected cause of the Meraki duplicate Stack switches and is taking steps to remediate the issue. Impact: Customers may continue to experience duplicated Meraki Stack switches The following services are not affected: Alerting and all other Device inventory. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide updates on progress. Dec <var data-var='date'>15</var>, <var data-var='time'>10:02</var> EST Update - We are currently investigating reports of Meraki switch stacks creating duplicates. Impact: Customers may see duplicate inventory in the Meraki stacks. No new devices are currently being created. Devices that have been duplicated cannot yet be deleted. The following services are not affected: Alerting and all other Device inventory. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available. Dec <var data-var='date'>15</var>, <var data-var='time'>09:35</var> EST Investigating - We are currently investigating reports of Meraki switch stacks creating duplicates. Impact: Customers may see duplicate inventory in the Meraki stacks. The following services are not affected: Alerting and all other Device inventory. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Meraki Switch stacks creating duplicate devices in the product

Dec <var data-var='date'>13</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>13</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>11</var>, <var data-var='time'>12:17</var> EST Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about four hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please contact support@auvik.com.

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