Sep <var data-var='date'>19</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>13:13</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Scheduled Maintenance

Sep <var data-var='date'>15</var>, <var data-var='time'>14:41</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>12:31</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Sep <var data-var='date'> 3</var>, <var data-var='time'>08:18</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Sep <var data-var='date'> 3</var>, <var data-var='time'>08:04</var> EDT Monitoring - We have applied changes to address the issue. Services appear to be operating normally, with the remaining site recovering. We are monitoring closely for stability. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: We will post a final update once we confirm the resolution. Sep <var data-var='date'> 3</var>, <var data-var='time'>07:52</var> EDT Update - Customer Impact: Customers on the US4 cluster may remain unable to access their sites while the system recovers. All other clusters are operating normally. Current Status: Sites are recovering properly and becoming available. Next Steps: We are monitoring the system’s recovery and will provide another update as more information becomes available. If you continue to experience issues, please contact Auvik Support so we can track the impact and assist you. Sep <var data-var='date'> 3</var>, <var data-var='time'>07:21</var> EDT Identified - Customer Impact: Customers on the US4 cluster may remain unable to access their sites while the system recovers. All other clusters are operating normally. Current Status: Our team has identified a potential cause of the outage and is applying mitigation measures. Next Steps: We are monitoring the system’s recovery and will provide another update as more information becomes available. If you continue to experience issues, please contact Auvik Support so we can track the impact and assist you. Sep <var data-var='date'> 3</var>, <var data-var='time'>07:12</var> EDT Investigating - We are currently investigating reports of an outage affecting sites on the US4 cluster. Impact: Customers may experience loss of services on these sites All other clusters are functioning properly. Next Steps: Our team is working to identify contributing factors. We will share updates as more information becomes available.

Incident Title

Aug <var data-var='date'>27</var>, <var data-var='time'>09:30</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Aug <var data-var='date'>27</var>, <var data-var='time'>09:03</var> EDT Monitoring - Our team has applied mitigation measures, and we have restored availability for sites hosted on the AU1 cluster. Some sites continue to recover. We are monitoring the environment to confirm continued stability. Impact Customers should no longer experience service interruptions. All other clusters remain unaffected. Please report any related issues to Auvik Support so we can track them and provide further assistance. Next Steps We will continue monitoring and provide another update once we have confirmed the issue is fully resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>08:52</var> EDT Identified - Our team has identified a suspected cause of the availability issues affecting sites hosted on the AU1 cluster and is taking steps to resolve it. Impact Customers on the AU1 cluster may continue to experience service interruptions. All other clusters remain unaffected. Please report any related issues to Auvik Support so we can track them and provide further assistance. Next Steps We are applying mitigation measures and will provide updates on our progress. Aug <var data-var='date'>27</var>, <var data-var='time'>08:46</var> EDT Investigating - We are investigating reports of availability issues affecting sites hosted on the AU1 cluster. Customer Impact Customers on the AU1 cluster may experience service interruptions. All other clusters are unaffected. Next Steps Our team is working to identify the contributing factors. We will share another update as we learn more.

Service Disruption -  AU1 Cluster Sites

Aug <var data-var='date'>20</var>, <var data-var='time'>10:11</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Aug <var data-var='date'>20</var>, <var data-var='time'>07:18</var> EDT Update - We have continued to observe stable alerting behavior across all systems. Our engineering team will continue active monitoring and address any reported issues. Current Impact: All services are operating normally. Critical Reminder: If you experience any unexpected alerting behavior or identify other outliers, please report them immediately to Auvik Support for investigation. Aug <var data-var='date'>19</var>, <var data-var='time'>15:23</var> EDT Update - We have continued to observe stable alerting behavior across all systems. Our engineering team will continue active monitoring through the day to ensure continued performance. Current Impact: All services are operating normally. Critical Reminder: If you experience any unexpected alerting behavior or identify other outliers, please report them immediately to Auvik Support for investigation. Aug <var data-var='date'>19</var>, <var data-var='time'>10:33</var> EDT Update - We have continued to see stable alerting behavior. We are continuing to monitor closely to ensure ongoing stability. Impact: Services are operating normally. If you experience any unexpected alerting behavior or other outliers, please report them to Auvik Support so our team can investigate. Aug <var data-var='date'>19</var>, <var data-var='time'>05:31</var> EDT Monitoring - We have continued to see stable alerting behavior overnight, and alerting services remain fully recovered. We are continuing to monitor closely to ensure ongoing stability. Impact: Services are operating normally. If you experience any unexpected alerting behavior or other outliers, please report them to Auvik Support so our team can investigate. Aug <var data-var='date'>18</var>, <var data-var='time'>17:30</var> EDT Update - We have continued to see stable alerting behaviour following the changes made earlier, and alerting services remain fully recovered. We are continuing to monitor closely to ensure ongoing stability. Impact: Services are operating normally. If you experience any unexpected alerting behaviour or other outliers, please report them to Auvik Support so our team can investigate. Next Steps: We will continue monitoring services and will provide a final update once we are confident the issue remains fully resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>14:46</var> EDT Update - We continue investigating the legacy alerting issue causing unexpected email notifications. We are continuing to validate our findings and work through the remaining steps. Next Steps: We will provide another update as we confirm the resolution or as additional information becomes available Aug <var data-var='date'>18</var>, <var data-var='time'>11:35</var> EDT Update - We continue investigating the legacy alerting issue causing unexpected email notifications. Our investigation has made progress, and we believe we are moving toward a resolution. We are continuing to validate our findings and work through the remaining steps. Next Steps: We will provide another update as we confirm the resolution or as additional information becomes available Aug <var data-var='date'>18</var>, <var data-var='time'>10:09</var> EDT Identified - We continue to receive reports of unexpected emails being sent by legacy alerting. Our team is actively investigating the issue. Next Steps: We will provide another update as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>04:31</var> EDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>17</var>, <var data-var='time'>21:47</var> EDT Update - We have observed a full recovery of the affected services, and alerts are now appearing in the UI as expected across all clusters. We are continuing to closely monitor services to ensure stability. Aug <var data-var='date'>17</var>, <var data-var='time'>19:15</var> EDT Update - We have applied additional changes to address the issue causing alerts to not appear in the UI. We are seeing alerts gradually recover and are continuing to closely monitor services to ensure a full recovery. Impact: Alert notifications should no longer be sent to unintended users. Alerts may still be delayed in appearing in the UI as services continue to recover. If you continue to encounter problems, please report them to Auvik Support. Next Steps: We will continue monitoring alert recovery and service stability and will provide a final update once we confirm the issue is fully resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>16:31</var> EDT Monitoring - We have applied changes to address the issue. Alert notifications should no longer be sent to unintended users We are closely monitoring services for stability. Impact: Services should be operating normally, though new alerts may be delayed in the UI until services catch up; if you continue to encounter problems, please report them to Auvik Support. Next Steps: We will post a final update once we confirm the resolution. Aug <var data-var='date'>17</var>, <var data-var='time'>15:45</var> EDT Identified - Our team has identified a suspected cause of the incorrect notifications and is taking steps to fix the issue. Impact: Customers may continue to experience false paused notifications The following services are not affected: V2 alerting Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide progress updates. Aug <var data-var='date'>17</var>, <var data-var='time'>15:04</var> EDT Update - We are continuing to investigate the issues with incorrect notifications being sent. Impact: Customers may experience improper alerts and notifications The following services are not affected: V2 alert notifications. Next Steps: Our team is working to identify contributing factors. We will share updates as more information becomes available. Aug <var data-var='date'>17</var>, <var data-var='time'>13:53</var> EDT Investigating - We are investigating reports of a high volume of inaccurate notifications. Impact: Customers may experience improper alerts and notifications The following services are not affected: V2 alert notifications. Next Steps: Our team is working to identify contributing factors. We will share updates as more information becomes available.

Inaccurate notifications being sent for legacy alerts

Aug <var data-var='date'>17</var>, <var data-var='time'>12:42</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Aug <var data-var='date'>17</var>, <var data-var='time'>12:38</var> EDT Monitoring - We have applied changes to address the issue. We are now rolling out service fixes and monitoring closely for stability. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: We will post a final update once we confirm the resolution. Aug <var data-var='date'>17</var>, <var data-var='time'>12:24</var> EDT Update - Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying the fix to the EU1 clustered clients currently Aug <var data-var='date'>17</var>, <var data-var='time'>11:24</var> EDT Identified - Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide progress updates. Aug <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EDT Investigating - We are currently investigating reports of a flood of legacy alerts. Impact Default legacy alerts are temporarily not functioning as expected while we investigate. Customized legacy alerts may also be impacted. V2 alerts are currently working as expected. Next Steps Our team is actively investigating to identify the contributing factors. We will provide additional updates as more information becomes available.

Issue with Legacy Alert Delivery

Aug <var data-var='date'>15</var>, <var data-var='time'>09:53</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:54</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Aug <var data-var='date'>11</var>, <var data-var='time'>15:05</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>12:14</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jul <var data-var='date'>18</var>, <var data-var='time'>09:30</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>06:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>15:13</var> EDT Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jul <var data-var='date'>14</var>, <var data-var='time'>14:18</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>12:20</var> EDT Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jun <var data-var='date'>19</var>, <var data-var='time'>16:25</var> EDT Completed - The emergency maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>16:23</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:00</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>15:09</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>14:12</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>13:14</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>11:46</var> EDT Update - The maintenance will be performed cluster by cluster and is expected to take approximately one hour per cluster. Jun <var data-var='date'>19</var>, <var data-var='time'>11:24</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>11:23</var> EDT Scheduled - We will be upgrading the  Auvik collectors with an emergency maintenance window. The maintenance will be performed cluster by cluster and is expected to take approximately one hour per cluster. During this time, you can still log in to Auvik, but network monitoring may be temporarily interrupted. No action is required. If you have any questions, please use the Support button at the bottom right in Auvik.

Emergency Maintenance Notice

Jun <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>12:43</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Jun <var data-var='date'> 9</var>, <var data-var='time'>15:03</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:19</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

May <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>15:08</var> EDT Scheduled - We will be upgrading the Auvik cloud. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

May <var data-var='date'> 5</var>, <var data-var='time'>17:29</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>15:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>15:03</var> EDT Scheduled - We are upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Scheduled Maintenance Extended

May <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Apr <var data-var='date'>13</var>, <var data-var='time'>22:33</var> EDT Resolved - The incident has been fully resolved. Regular service has been restored, and all systems are operating as expected. Impact: Users should no longer experience any issues related to this incident. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Service has been fully restored. We apologize for the degradation in services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation. Apr <var data-var='date'>13</var>, <var data-var='time'>21:55</var> EDT Update - We are continuing to rollback collector versions on each cluster. Impact: Customers may continue to experience collector SNMP monitoring issues We will be having cluster maintenance windows as we roll back the collector upgrade on each cluster. We are rolling back the remaining clusters currently. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates. Apr <var data-var='date'>13</var>, <var data-var='time'>21:10</var> EDT Identified - Our team has identified a suspected cause of the Collector SNMP monitoring issue and is taking steps to remediate. Impact: Customers may continue to experience collector SNMP monitoring issues We will be having cluster maintenance windows as we roll back the collector upgrade on each cluster. We are rolling back the EU2 cluster currently. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates. Apr <var data-var='date'>13</var>, <var data-var='time'>20:32</var> EDT Investigating - We are currently investigating reports of a collector affecting monitoring. Impact: Customers may experience issues with the SNMP monitoring protocol. Other services are not affected. Auvik will be performing an emergency rollback of the collector upgrade this weekend. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Emergency Collector Rollback

Apr <var data-var='date'>11</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:29</var> EDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:15</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Apr <var data-var='date'> 7</var>, <var data-var='time'>14:09</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:08</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:07</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:10</var> EDT Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Mar <var data-var='date'> 9</var>, <var data-var='time'>17:26</var> EDT Resolved - The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any login issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:43</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US2, US3, US4, US5, AU1, CA1, EU1, EU2 clusters has been restored. We are working our way through the remaining cluster, US6. The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:03</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US2, US3, US5, AU1, CA1, EU1, EU2 clusters has been restored. We are working our way through the remaining clusters US4 and US6 The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:27</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US3, and US5 clusters has been restored. We are working our way through the remaining clusters The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:04</var> EDT Update - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for these users is currently being restored. The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates as they become available. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:13</var> EDT Identified - Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are receiving errors when they log into Auvik The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates as they become available. Mar <var data-var='date'> 8</var>, <var data-var='time'>15:10</var> EDT Investigating - Description: During our recent maintenance window, a subset of user accounts were inadvertently disabled. We are actively working to identify affected users and restore access as quickly as possible. Impact: Some customers may experience login issues when accessing their sites. Monitoring and alerting capabilities remain fully operational and are not impacted. Next Steps: Restoration efforts are ongoing. Updates will follow as more information becomes available. We appreciate your patience as we work to restore full functionality.

Service Degradation – Some Customers Experiencing Login Issues After Maintenance

Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>14:23</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:16</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>12:02</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Feb <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:21</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:18</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>13:45</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please contact support@auvik.com.

Jan <var data-var='date'>10</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>10</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:18</var> EST Scheduled - We will be upgrading the Auvik cloud. The session will take about four hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please contact support@auvik.com.

Is Auvik down?

Auvik status is UP

Lastest published events

Scheduled Maintenance

Scheduled Maintenance

Incident Title

Auvik Services, Components and Regions

Recent Auvik events

Scheduled Maintenance

Scheduled Maintenance

Incident Title

Service Disruption - AU1 Cluster Sites

Inaccurate notifications being sent for legacy alerts

Issue with Legacy Alert Delivery