Mar <var data-var='date'>20</var>, <var data-var='time'>13:11</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>11:33</var> EDT Monitoring - The team is actively monitoring the platform for further issues and is not seeing any impact to users as of 11:10.Mar <var data-var='date'>20</var>, <var data-var='time'>11:14</var> EDT Investigating - The team is engaged with investigating an issue affecting the performance of the Receivables Platform

Autobooks Receivables Platform Degraded performance

Dec <var data-var='date'>30</var>, <var data-var='time'>13:48</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>29</var>, <var data-var='time'>17:52</var> EST Monitoring - The payables platform is now fully functional. We are continuing to monitor the platform.Dec <var data-var='date'>29</var>, <var data-var='time'>16:20</var> EST Identified - The team is engaged with resolving the issue affecting payment creationDec <var data-var='date'>29</var>, <var data-var='time'>12:50</var> EST Investigating - We are aware of some users experiencing issues attempting to create payments and are actively working to resolve the issue.

Performance Impact to Payment Creation

Oct <var data-var='date'>29</var>, <var data-var='time'>20:42</var> EDT Resolved - Microsoft has resolved the global network issue. The Autobooks receivables application is now fully available.Oct <var data-var='date'>29</var>, <var data-var='time'>17:12</var> EDT Monitoring - The Autobooks receivables application is now intermittently available as Microsoft continues to resolve the global network issues. Our team is continuing to monitor to ensure that all services fully recover.Oct <var data-var='date'>29</var>, <var data-var='time'>15:28</var> EDT Update - The Autobooks receivables platform is currently unavailable due to a global Microsoft outage. Our team is continuing to monitor the issue and working to restore services as quickly as possible.Oct <var data-var='date'>29</var>, <var data-var='time'>11:54</var> EDT Investigating - The team is engaged and is continuing to investigate an Autobooks platform outage resulting from global Microsoft Azure issues.

Autobooks Temporarily Unavailable

Oct <var data-var='date'>20</var>, <var data-var='time'>19:17</var> EDT Resolved - The AWS outage has been resolved and our application is now available. Our team is continuing to monitor the status of the system.Oct <var data-var='date'>20</var>, <var data-var='time'>17:11</var> EDT Identified - We are seeing services recover across many of our AWS-hosted systems, but are continuing to investigate and monitor errors being seen within our critical processing infrastructure. Our application will continue to display an offline message to users until we are confident that our service provider is fully functional. We will provide another update at 7:30pm ET.Oct <var data-var='date'>20</var>, <var data-var='time'>12:43</var> EDT Update - Autobooks Payments Network (APN) services are currently impacted by the nationwide internet outage. Due to the strong likelihood of impact to the success and timeliness of your customers' bill payments, Autobooks has temporarily disabled access to the Bill Payment user interface. Restoring access to bill payments, while minimizing the negative impact to your Financial Institution and your customers is our highest priority. Our team is closely monitoring the outage exploring opportunities to minimize the length and severity of this impact.Oct <var data-var='date'>20</var>, <var data-var='time'>10:48</var> EDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>10:46</var> EDT Investigating - We are currently experiencing higher than expected latency across all UIs due to a widespread internet outage. Our team is currently investigating.

Services Impacted by Nationwide AWS Internet Outage

Jul <var data-var='date'>18</var>, <var data-var='time'>08:11</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>17</var>, <var data-var='time'>10:01</var> EDT Monitoring - A fix has been implemented and we are continuing to monitor.Jul <var data-var='date'>16</var>, <var data-var='time'>14:20</var> EDT Update - We are continuing to work on resolving the issue. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.Jul <var data-var='date'>15</var>, <var data-var='time'>16:35</var> EDT Identified - We continue to see intermittent issues affecting users and are continuing to investigate. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.Jul <var data-var='date'>15</var>, <var data-var='time'>10:44</var> EDT Investigating - Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

Jul <var data-var='date'>14</var>, <var data-var='time'>23:46</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>14</var>, <var data-var='time'>15:16</var> EDT Investigating - We are currently investigating this issue.

PortalPay Payments Unavailable

Jul <var data-var='date'> 1</var>, <var data-var='time'>16:20</var> EDT Resolved - The issue has been resolved.Jul <var data-var='date'> 1</var>, <var data-var='time'>14:19</var> EDT Monitoring - A fix has been implemented and the team is currently monitoring all apps.Jul <var data-var='date'> 1</var>, <var data-var='time'>13:37</var> EDT Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.

Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps

Jun <var data-var='date'>29</var>, <var data-var='time'>08:56</var> EDT Resolved - The issue has been resolved.Jun <var data-var='date'>28</var>, <var data-var='time'>12:27</var> EDT Monitoring - A fix has been implemented and payments are successfully processing. The team is continuing to monitor.Jun <var data-var='date'>28</var>, <var data-var='time'>12:12</var> EDT Update - We are continuing to work on a fix for this issue.Jun <var data-var='date'>28</var>, <var data-var='time'>12:11</var> EDT Identified - The cause has been identified and the team is working to resolve the issue.Jun <var data-var='date'>28</var>, <var data-var='time'>11:45</var> EDT Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.

Jun <var data-var='date'>27</var>, <var data-var='time'>17:46</var> EDT Resolved - This incident has been resolved.Jun <var data-var='date'>27</var>, <var data-var='time'>17:05</var> EDT Monitoring - The team is monitoring for further issues at this time.Jun <var data-var='date'>27</var>, <var data-var='time'>16:49</var> EDT Identified - The team has identified an issue with BillPay and is engaged

BillPay UI Down

Jun <var data-var='date'>26</var>, <var data-var='time'>17:53</var> EDT Resolved - This incident has been resolved.Jun <var data-var='date'>26</var>, <var data-var='time'>16:01</var> EDT Monitoring - The team has deployed an update and is monitoring for any further payment failures.Jun <var data-var='date'>26</var>, <var data-var='time'>13:48</var> EDT Investigating - Our team is currently investigating an issue causing Person to Person payments to fail

Person to Person payment failures

Jun <var data-var='date'> 4</var>, <var data-var='time'>17:18</var> EDT Resolved - The incident has been resolved.Jun <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> EDT Monitoring - A fix has been implemented and the team is continuing to monitor the situation.Jun <var data-var='date'> 4</var>, <var data-var='time'>14:01</var> EDT Investigating - Some users may encounter an error when loading the Bill Pay application. Our team is investigating and will provide additional details as they become available.

Customers experiencing issues loading the bill pay application.

Feb <var data-var='date'>21</var>, <var data-var='time'>14:12</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>21</var>, <var data-var='time'>13:18</var> EST Monitoring - A fix has been implemented and the team is monitoringFeb <var data-var='date'>21</var>, <var data-var='time'>12:50</var> EST Investigating - Our team is actively investigating and will provide an update as soon as possible.

Some users may encounter an error when trying to enroll in Autobooks.

Feb <var data-var='date'>10</var>, <var data-var='time'>16:15</var> EST Resolved - We are experiencing an intermittent outage of our application.

Intermittent outage

Aug <var data-var='date'> 6</var>, <var data-var='time'>20:19</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'> 6</var>, <var data-var='time'>19:25</var> EDT Monitoring - At this time, we are no longer observing the issue that was affecting customers' ability to use Autobooks. The Autobooks team is continuing to monitor the issue.Aug <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> EDT Investigating - We're currently investigating an issue impacting our customer’s ability to use Autobooks. Engineers are engaged and working to resolve the issue as quickly as possible.

Service Disruption to Autobooks Platform

Jul <var data-var='date'>30</var>, <var data-var='time'>17:15</var> EDT Resolved - The incident has been resolved by our network infrastructure provider.Jul <var data-var='date'>30</var>, <var data-var='time'>16:24</var> EDT Update - As of 4:06 PM EDT, our network infrastructure provider has implemented an additional mitigation for this issue and are in the process of validating full recovery. The Autobooks Platform is fully available at this time.Jul <var data-var='date'>30</var>, <var data-var='time'>12:27</var> EDT Monitoring - At 10:10 AM EDT, our network infrastructure provider rolled out a mitigation for the issue. We are continuing to monitor our network infrastructure providers' updates on the situation.Jul <var data-var='date'>30</var>, <var data-var='time'>09:31</var> EDT Identified - We’re experiencing an issue due to a problem identified by one of our network infrastructure providers, which is affecting some of our customers. We're working with them to resolve the issue as quickly as possible.

Some customers may be experiencing connection issues with the Autobooks Platform

Jun <var data-var='date'>14</var>, <var data-var='time'>14:17</var> EDT Resolved - This incident has been resolved.Jun <var data-var='date'>14</var>, <var data-var='time'>13:53</var> EDT Monitoring - A fix has been implemented and the team is monitoringJun <var data-var='date'>14</var>, <var data-var='time'>13:35</var> EDT Identified - Users may experience some slow operations while using the Autobooks web application, for example while creating invoices. We have identified the issue and are working on a resolution.

Degraded performance of Autobooks Platform

Jun <var data-var='date'>12</var>, <var data-var='time'>10:26</var> EDT Resolved - The incident has been resolved.Jun <var data-var='date'>12</var>, <var data-var='time'>10:03</var> EDT Monitoring - The remediation has successfully been deployed. We are continuing to monitor the issue.Jun <var data-var='date'>12</var>, <var data-var='time'>09:47</var> EDT Identified - Our engineers have identified the cause and are currently deploying a remediation.Jun <var data-var='date'>12</var>, <var data-var='time'>09:33</var> EDT Investigating - We have identified an issue causing intermittent degraded performance on our web application. Our engineers are engaged and currently investigating.

Degraded Web App Performance

Mar <var data-var='date'> 6</var>, <var data-var='time'>16:25</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>15:38</var> EST Monitoring - The Autobooks platform is available again and our team is monitoring for further issuesMar <var data-var='date'> 6</var>, <var data-var='time'>15:27</var> EST Investigating - We are currently investigating the issue

Autobooks platform is unvailable

Dec <var data-var='date'>13</var>, <var data-var='time'>10:20</var> EST Resolved - The incident has been resolved and the Autobooks web application is fully availableDec <var data-var='date'>13</var>, <var data-var='time'>09:55</var> EST Monitoring - A fix has been implemented and we are monitoring the situation.Dec <var data-var='date'>13</var>, <var data-var='time'>09:46</var> EST Identified - We have identified the issues impacting the Autobooks web application and are currently working on a resolution.

Web application outage

Nov <var data-var='date'>14</var>, <var data-var='time'>21:08</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>14</var>, <var data-var='time'>09:41</var> EST Monitoring - A fix has been implemented and payments are now processing successfullyNov <var data-var='date'>14</var>, <var data-var='time'>09:15</var> EST Identified - One of our payment processing partners has identified an issue that is impacting online credit card payments and is working on a fix.

Oct <var data-var='date'>30</var>, <var data-var='time'>16:41</var> EDT Resolved - The issue impacting Hub availability has been addressed.Oct <var data-var='date'>30</var>, <var data-var='time'>16:34</var> EDT Investigating - We are currently investigating this issue. This issue is currently not impacting the core Autobooks application.

We are investigating an issue causing the Hub to be unavailable to some users.

Oct <var data-var='date'>19</var>, <var data-var='time'>09:31</var> EDT Resolved - We have observed no further issues and the Autobooks Platform is functioning normally at this time.Oct <var data-var='date'>18</var>, <var data-var='time'>19:34</var> EDT Monitoring - We are currently monitoring the platform for further issues, and are no longer seeing issues at this time.Oct <var data-var='date'>18</var>, <var data-var='time'>19:23</var> EDT Investigating - We are investigating an issue where some functionality of the Autobooks platform is currently unavailable.

Availability

Jun <var data-var='date'> 7</var>, <var data-var='time'>15:55</var> EDT Resolved - This incident has been resolved.Jun <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> EDT Monitoring - Starting at 2:50 PM EST through 3:03 PM, an incident with an external vendor interrupted connectivity to the Autobooks platform. As of now we are no longer seeing errors, and users are able to use Autobooks as usual.

Incident affecting Platform

May <var data-var='date'> 8</var>, <var data-var='time'>13:32</var> EDT Resolved - The issues have been resolved. We apologize for any inconvenience this caused and appreciate your patience.May <var data-var='date'> 8</var>, <var data-var='time'>13:12</var> EDT Monitoring - Our partner has implemented a fix and we are no longer seeing any impact to our users. We will continue to update our status page with the latest information.May <var data-var='date'> 8</var>, <var data-var='time'>12:58</var> EDT Identified - We are currently experiencing intermittent failures with one of our third-party integrations. Our team is aware of the issue and actively working with the provider to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality. We will continue to update our status page with the latest information.

Intermittent Onboarding Issues

Mar <var data-var='date'> 1</var>, <var data-var='time'>09:51</var> EST Resolved - The incident has been resolved.Feb <var data-var='date'>28</var>, <var data-var='time'>20:38</var> EST Update - The core functionality of the Autobooks platform is operating normally. We are continuing to monitor the incident. Some users may see issues with images loading.Feb <var data-var='date'>28</var>, <var data-var='time'>19:44</var> EST Monitoring - A fix has been implemented and we are monitoring trafficFeb <var data-var='date'>28</var>, <var data-var='time'>19:13</var> EST Investigating - We are currently investigating an issue with the Webapp being unavailable for users.

Is Autobooks down?

Autobooks status is UP

Lastest published events

Autobooks Receivables Platform Degraded performance

Performance Impact to Payment Creation

Autobooks Temporarily Unavailable

Autobooks Services, Components and Regions

Recent Autobooks events

Autobooks Receivables Platform Degraded performance

Performance Impact to Payment Creation

Autobooks Temporarily Unavailable

Services Impacted by Nationwide AWS Internet Outage

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

PortalPay Payments Unavailable

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Is Autobooks down?

Autobooks status is UP

Lastest published events

Autobooks Receivables Platform Degraded performance

Performance Impact to Payment Creation

Autobooks Temporarily Unavailable

Autobooks Services, Components and Regions

Recent Autobooks events

Autobooks Receivables Platform Degraded performance

Performance Impact to Payment Creation

Autobooks Temporarily Unavailable

Services Impacted by Nationwide AWS Internet Outage

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

PortalPay Payments Unavailable

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!