Aug <var data-var='date'>12</var>, <var data-var='time'>17:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>16:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>14:42</var> EDT Scheduled - Bill pay services may experience intermittent disruption between 4:00–5:00 PM ET today. Our team will be deploying a release during this window to resolve a known peer-to-peer (P2P) payment issue. We appreciate your patience and don't anticipate any action needed on your end.

APN P2P Release Window

Aug <var data-var='date'> 6</var>, <var data-var='time'>12:22</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. All services are operational. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:25</var> EDT Investigating - The team has identified an issue with the Bill Pay application and is currently investigating the issue.

BillPay UI Down

Jul <var data-var='date'>30</var>, <var data-var='time'>15:16</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>10:52</var> EDT Identified - Our P2P service is experiencing intermittent issues. This is not an outage, but occurrences are frequent enough for us to alert on. The root cause is known and a fix is being applied. Subscribe to status alerts for updates. The rest of the Autobooks bill payment platform is operational.

Intermittent P2P Payment Issues

Jul <var data-var='date'>23</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>08:55</var> EDT Scheduled - Autobooks has scheduled maintenance for our Payables services on Wednesday, July 22nd beginning at 10:00 PM ET and concluding at 1:00 AM ET on Thursday, July 23rd. During this window, no service outage is expected. However, users may experience intermittent interruptions or slower-than-normal response times when accessing the indicated components. Any impact should be short-lived and resolve without action on your part.

Payables Platform Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>10:37</var> EDT Resolved - The team has identified and resolved the issue responsible for the degraded performance on the Autobooks Payables Platform. May <var data-var='date'> 8</var>, <var data-var='time'>09:31</var> EDT Investigating - We are currently experiencing an issue that is causing delays in payment creation. The team is investigating and will provide an update on this page as soon as possible.

Degraded Bill Pay Performance

Mar <var data-var='date'>20</var>, <var data-var='time'>13:11</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>11:33</var> EDT Monitoring - The team is actively monitoring the platform for further issues and is not seeing any impact to users as of 11:10. Mar <var data-var='date'>20</var>, <var data-var='time'>11:14</var> EDT Investigating - The team is engaged with investigating an issue affecting the performance of the Receivables Platform

Autobooks Receivables Platform Degraded performance

Dec <var data-var='date'>30</var>, <var data-var='time'>13:48</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>29</var>, <var data-var='time'>17:52</var> EST Monitoring - The payables platform is now fully functional. We are continuing to monitor the platform. Dec <var data-var='date'>29</var>, <var data-var='time'>16:20</var> EST Identified - The team is engaged with resolving the issue affecting payment creation Dec <var data-var='date'>29</var>, <var data-var='time'>12:50</var> EST Investigating - We are aware of some users experiencing issues attempting to create payments and are actively working to resolve the issue.

Performance Impact to Payment Creation

Oct <var data-var='date'>29</var>, <var data-var='time'>20:42</var> EDT Resolved - Microsoft has resolved the global network issue. The Autobooks receivables application is now fully available. Oct <var data-var='date'>29</var>, <var data-var='time'>17:12</var> EDT Monitoring - The Autobooks receivables application is now intermittently available as Microsoft continues to resolve the global network issues. Our team is continuing to monitor to ensure that all services fully recover. Oct <var data-var='date'>29</var>, <var data-var='time'>15:28</var> EDT Update - The Autobooks receivables platform is currently unavailable due to a global Microsoft outage. Our team is continuing to monitor the issue and working to restore services as quickly as possible. Oct <var data-var='date'>29</var>, <var data-var='time'>11:54</var> EDT Investigating - The team is engaged and is continuing to investigate an Autobooks platform outage resulting from global Microsoft Azure issues.

Autobooks Temporarily Unavailable

Oct <var data-var='date'>20</var>, <var data-var='time'>19:17</var> EDT Resolved - The AWS outage has been resolved and our application is now available. Our team is continuing to monitor the status of the system. Oct <var data-var='date'>20</var>, <var data-var='time'>17:11</var> EDT Identified - We are seeing services recover across many of our AWS-hosted systems, but are continuing to investigate and monitor errors being seen within our critical processing infrastructure. Our application will continue to display an offline message to users until we are confident that our service provider is fully functional. We will provide another update at 7:30pm ET. Oct <var data-var='date'>20</var>, <var data-var='time'>12:43</var> EDT Update - Autobooks Payments Network (APN) services are currently impacted by the nationwide internet outage. Due to the strong likelihood of impact to the success and timeliness of your customers' bill payments, Autobooks has temporarily disabled access to the Bill Payment user interface. Restoring access to bill payments, while minimizing the negative impact to your Financial Institution and your customers is our highest priority. Our team is closely monitoring the outage exploring opportunities to minimize the length and severity of this impact. Oct <var data-var='date'>20</var>, <var data-var='time'>10:48</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>10:46</var> EDT Investigating - We are currently experiencing higher than expected latency across all UIs due to a widespread internet outage. Our team is currently investigating.

Services Impacted by Nationwide AWS Internet Outage

Jul <var data-var='date'>18</var>, <var data-var='time'>08:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>10:01</var> EDT Monitoring - A fix has been implemented and we are continuing to monitor. Jul <var data-var='date'>16</var>, <var data-var='time'>14:20</var> EDT Update - We are continuing to work on resolving the issue. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application. Jul <var data-var='date'>15</var>, <var data-var='time'>16:35</var> EDT Identified - We continue to see intermittent issues affecting users and are continuing to investigate. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application. Jul <var data-var='date'>15</var>, <var data-var='time'>10:44</var> EDT Investigating - Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

Jul <var data-var='date'>14</var>, <var data-var='time'>23:46</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>15:16</var> EDT Investigating - We are currently investigating this issue.

PortalPay Payments Unavailable

Jul <var data-var='date'> 1</var>, <var data-var='time'>16:20</var> EDT Resolved - The issue has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:19</var> EDT Monitoring - A fix has been implemented and the team is currently monitoring all apps. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:37</var> EDT Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.

Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps

Jun <var data-var='date'>29</var>, <var data-var='time'>08:56</var> EDT Resolved - The issue has been resolved. Jun <var data-var='date'>28</var>, <var data-var='time'>12:27</var> EDT Monitoring - A fix has been implemented and payments are successfully processing. The team is continuing to monitor. Jun <var data-var='date'>28</var>, <var data-var='time'>12:12</var> EDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>28</var>, <var data-var='time'>12:11</var> EDT Identified - The cause has been identified and the team is working to resolve the issue. Jun <var data-var='date'>28</var>, <var data-var='time'>11:45</var> EDT Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.

Jun <var data-var='date'>27</var>, <var data-var='time'>17:46</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>17:05</var> EDT Monitoring - The team is monitoring for further issues at this time. Jun <var data-var='date'>27</var>, <var data-var='time'>16:49</var> EDT Identified - The team has identified an issue with BillPay and is engaged

Jun <var data-var='date'>26</var>, <var data-var='time'>17:53</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>16:01</var> EDT Monitoring - The team has deployed an update and is monitoring for any further payment failures. Jun <var data-var='date'>26</var>, <var data-var='time'>13:48</var> EDT Investigating - Our team is currently investigating an issue causing Person to Person payments to fail

Person to Person payment failures

Jun <var data-var='date'> 4</var>, <var data-var='time'>17:18</var> EDT Resolved - The incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> EDT Monitoring - A fix has been implemented and the team is continuing to monitor the situation. Jun <var data-var='date'> 4</var>, <var data-var='time'>14:01</var> EDT Investigating - Some users may encounter an error when loading the Bill Pay application. Our team is investigating and will provide additional details as they become available.

Customers experiencing issues loading the bill pay application.

Feb <var data-var='date'>21</var>, <var data-var='time'>14:12</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>13:18</var> EST Monitoring - A fix has been implemented and the team is monitoring Feb <var data-var='date'>21</var>, <var data-var='time'>12:50</var> EST Investigating - Our team is actively investigating and will provide an update as soon as possible.

Some users may encounter an error when trying to enroll in Autobooks.

Feb <var data-var='date'>10</var>, <var data-var='time'>16:15</var> EST Resolved - We are experiencing an intermittent outage of our application.

Intermittent outage

Aug <var data-var='date'> 6</var>, <var data-var='time'>20:19</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:25</var> EDT Monitoring - At this time, we are no longer observing the issue that was affecting customers' ability to use Autobooks. The Autobooks team is continuing to monitor the issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> EDT Investigating - We're currently investigating an issue impacting our customer’s ability to use Autobooks. Engineers are engaged and working to resolve the issue as quickly as possible.

Service Disruption to Autobooks Platform

Jul <var data-var='date'>30</var>, <var data-var='time'>17:15</var> EDT Resolved - The incident has been resolved by our network infrastructure provider. Jul <var data-var='date'>30</var>, <var data-var='time'>16:24</var> EDT Update - As of 4:06 PM EDT, our network infrastructure provider has implemented an additional mitigation for this issue and are in the process of validating full recovery. The Autobooks Platform is fully available at this time. Jul <var data-var='date'>30</var>, <var data-var='time'>12:27</var> EDT Monitoring - At 10:10 AM EDT, our network infrastructure provider rolled out a mitigation for the issue. We are continuing to monitor our network infrastructure providers' updates on the situation. Jul <var data-var='date'>30</var>, <var data-var='time'>09:31</var> EDT Identified - We’re experiencing an issue due to a problem identified by one of our network infrastructure providers, which is affecting some of our customers. We're working with them to resolve the issue as quickly as possible.

Some customers may be experiencing connection issues with the Autobooks Platform

Jun <var data-var='date'>14</var>, <var data-var='time'>14:17</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>14</var>, <var data-var='time'>13:53</var> EDT Monitoring - A fix has been implemented and the team is monitoring Jun <var data-var='date'>14</var>, <var data-var='time'>13:35</var> EDT Identified - Users may experience some slow operations while using the Autobooks web application, for example while creating invoices. We have identified the issue and are working on a resolution.

Degraded performance of Autobooks Platform

Jun <var data-var='date'>12</var>, <var data-var='time'>10:26</var> EDT Resolved - The incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>10:03</var> EDT Monitoring - The remediation has successfully been deployed. We are continuing to monitor the issue. Jun <var data-var='date'>12</var>, <var data-var='time'>09:47</var> EDT Identified - Our engineers have identified the cause and are currently deploying a remediation. Jun <var data-var='date'>12</var>, <var data-var='time'>09:33</var> EDT Investigating - We have identified an issue causing intermittent degraded performance on our web application. Our engineers are engaged and currently investigating.

Degraded Web App Performance

Mar <var data-var='date'> 6</var>, <var data-var='time'>16:25</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>15:38</var> EST Monitoring - The Autobooks platform is available again and our team is monitoring for further issues Mar <var data-var='date'> 6</var>, <var data-var='time'>15:27</var> EST Investigating - We are currently investigating the issue

Autobooks platform is unvailable

Dec <var data-var='date'>13</var>, <var data-var='time'>10:20</var> EST Resolved - The incident has been resolved and the Autobooks web application is fully available Dec <var data-var='date'>13</var>, <var data-var='time'>09:55</var> EST Monitoring - A fix has been implemented and we are monitoring the situation. Dec <var data-var='date'>13</var>, <var data-var='time'>09:46</var> EST Identified - We have identified the issues impacting the Autobooks web application and are currently working on a resolution.

Web application outage

Nov <var data-var='date'>14</var>, <var data-var='time'>21:08</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>09:41</var> EST Monitoring - A fix has been implemented and payments are now processing successfully Nov <var data-var='date'>14</var>, <var data-var='time'>09:15</var> EST Identified - One of our payment processing partners has identified an issue that is impacting online credit card payments and is working on a fix.

Is Autobooks down?

Autobooks status is UP

Lastest published events

APN P2P Release Window

BillPay UI Down

Intermittent P2P Payment Issues

Autobooks Services, Components and Regions

Recent Autobooks events

APN P2P Release Window

BillPay UI Down

Intermittent P2P Payment Issues

Payables Platform Maintenance

Degraded Bill Pay Performance

Autobooks Receivables Platform Degraded performance