Jan <var data-var='date'>10</var>, <var data-var='time'>13:05</var> PST Resolved - The issue has been resolved. Jan <var data-var='date'>10</var>, <var data-var='time'>08:25</var> PST Investigating - We’re currently experiencing an issue that’s preventing users from creating projects. Our team is actively investigating the cause and will provide updates as soon as more information becomes available. Thank you for your understanding.

Project Creation Not Working

Nov <var data-var='date'>20</var>, <var data-var='time'>08:02</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>17:44</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>19</var>, <var data-var='time'>16:24</var> PST Investigating - Our engineering team is currently performing a detailed analysis to isolate the root cause and formulate remediation steps

Proposal Template Editor Issue - Failed to Save Template

Oct <var data-var='date'>20</var>, <var data-var='time'>16:41</var> PDT Resolved - We’re pleased to inform you that the recent service issue caused by a third-party outage has been fully resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:53</var> PDT Update - We’re seeing continued improvement in performance, with noticeably reduced slowness across Aurora. While the overall experience has improved, some functionalities may still not be operating at full capacity. Our Engineering Team remains actively engaged in ensuring full recovery and will provide further updates as progress continues. Oct <var data-var='date'>20</var>, <var data-var='time'>13:39</var> PDT Update - Aurora is now accessible; however, some functionalities may still experience slow performance and increased latency. Our Engineering Team continues to monitor the situation and work toward full restoration of normal service levels. Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> PDT Monitoring - Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.

AWS Outage still causing slowness

Oct <var data-var='date'>20</var>, <var data-var='time'>12:55</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>12:22</var> PDT Update - Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details. Oct <var data-var='date'>20</var>, <var data-var='time'>10:43</var> PDT Monitoring - Our third-party provider has reported progress in resolving the underlying infrastructure issue affecting their services. Early signs of recovery are being observed, and they're seeing improvements as a result. Our team continues to monitor the situation closely and will provide further updates once full service stability is confirmed. Oct <var data-var='date'>20</var>, <var data-var='time'>09:12</var> PDT Update - The third-party issue is showing progress toward resolution. Our Engineering Team continues to monitor the situation and will provide an update once the service has been fully restored. Oct <var data-var='date'>20</var>, <var data-var='time'>08:09</var> PDT Update - We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available. Oct <var data-var='date'>20</var>, <var data-var='time'>08:08</var> PDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>07:38</var> PDT Identified - We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available. Oct <var data-var='date'>20</var>, <var data-var='time'>06:53</var> PDT Investigating - Currently, we are experiencing an issue where our users are having issues loading the Aurora App. Our Engineering teams are investigating and we will provide an update as soon as possible.

Aurora Outage 503 Service Temporarily Unavailable

Oct <var data-var='date'>14</var>, <var data-var='time'>10:41</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>10:16</var> PDT Investigating - Currently, we are experiencing an issue where the selected Post Solar Rate in Sales Mode is not applying correctly. Our Engineering teams are investigating and we will provide an update as soon as possible.

Post Solar Rate in Sales Mode is not applying correctly.

Oct <var data-var='date'> 6</var>, <var data-var='time'>13:32</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:45</var> PDT Monitoring - Our team has resolved the issue, and the Designers team is actively working to complete the requests that were affected. We appreciate your patience as we work through these, and we’ll keep you updated as soon as normal operations resume. Thank you! Oct <var data-var='date'> 6</var>, <var data-var='time'>07:18</var> PDT Investigating - We’re currently experiencing an issue affecting the processing of Expert Design Requests, resulting in delays. Our Engineering team is aware and actively working to resolve the problem. We’ll share updates as soon as more information becomes available. Thank you for your patience.

Delay in Processing Expert Design Request

Sep <var data-var='date'>23</var>, <var data-var='time'>09:36</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>08:09</var> PDT Monitoring - Our team has implemented a fix, and Design Services are now fully operational. We are continuing to monitor the system to ensure all services remain stable. Sep <var data-var='date'>23</var>, <var data-var='time'>07:39</var> PDT Investigating - We are currently experiencing an issue that is affecting our Design Services, making them temporarily unavailable. Our team is actively working on a solution and we will keep you informed as soon as we have more updates. Thank you!

Expert Design Request – Currently Unavailable

Aug <var data-var='date'>26</var>, <var data-var='time'>10:07</var> PDT Resolved - This incident has been resolved Aug <var data-var='date'>26</var>, <var data-var='time'>08:07</var> PDT Monitoring - Our team has implemented a fix, and the affected services are now functioning as expected. We are actively monitoring the situation to ensure everything remains stable. Aug <var data-var='date'>26</var>, <var data-var='time'>07:47</var> PDT Investigating - We are currently investigating reports of service disruption (Irradiance failed to load, Simulations not working, including Expert Design Requests) that may have started approximately one hour ago. Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

Irradiance and Simulation not working

Jul <var data-var='date'> 1</var>, <var data-var='time'>20:02</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> PDT Update - Hello everyone, A fix has now been deployed, and the issue is expected to be resolved. We apologize for any inconvenience this caused. If you have any questions or are still seeing any problems, just let me know—I’m here to help. Jul <var data-var='date'> 1</var>, <var data-var='time'>16:50</var> PDT Investigating - Hello, and thanks for your email. We’re aware of the issue you’re experiencing with the LightReach Credit Application. Our engineers are actively working with the Palmetto team to get this resolved, and we’ll keep you updated as soon as it’s fixed. We apologize for any inconvenience this has caused. If you have any questions in the meantime, just let me know.

LightReach Application Not Loading When Clicking "Apply Now"

Jun <var data-var='date'> 9</var>, <var data-var='time'>09:44</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>08:11</var> PDT Investigating - Currently, we are experiencing an issue where the design pages in the downloaded Sales Mode PDF are failing to complete. Our Engineering teams are investigating and we will provide an update as soon as possible.

Downloaded Sales Mode PDF is not showing the Design Page completely.

Apr <var data-var='date'> 4</var>, <var data-var='time'>18:08</var> PDT Resolved - This incident has been resolved Apr <var data-var='date'> 4</var>, <var data-var='time'>15:56</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 4</var>, <var data-var='time'>14:15</var> PDT Monitoring - Our engineers have already deployed a fix. Monitoring the status. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:35</var> PDT Identified - We’ve identified that the issue is being caused by a temporary disruption with PVWatts. Our Engineering team is actively working on a solution, and we will provide further updates as progress is made. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:23</var> PDT Investigating - We are currently experiencing an issue where the simulation is not working and is returning an error. Our Engineering team is investigating, and we will provide an update as soon as possible.

Performance Simulation not working

Mar <var data-var='date'>31</var>, <var data-var='time'>07:08</var> PDT Resolved - This issue is now resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>03:23</var> PDT Monitoring - The issue appears to have been resolved after UNPKG addressed the problem on their end. We are now seeing the login page accessible and are continuing to monitor the situation. Mar <var data-var='date'>31</var>, <var data-var='time'>02:57</var> PDT Identified - Our Engineering team has identified a potential root cause and is actively working on a fix. We will provide updates as progress continues. Mar <var data-var='date'>31</var>, <var data-var='time'>02:08</var> PDT Investigating - We are currently experiencing an issue where the Aurora login page is not loading, preventing users from logging in. Our Engineering team is actively investigating, and we will provide an update as soon as possible.

Aurora Login page fails to load

Jan <var data-var='date'>29</var>, <var data-var='time'>18:20</var> PST Resolved - We have confirmed that the issue has been resolved by Enfin. Jan <var data-var='date'>29</var>, <var data-var='time'>17:28</var> PST Monitoring - Enfin has implemented a fix for this issue. We are continuing to monitor the situation. Jan <var data-var='date'>29</var>, <var data-var='time'>16:20</var> PST Update - Enfin and Aurora are investigating this issue, and we will share an update as soon as possible. Jan <var data-var='date'>29</var>, <var data-var='time'>15:58</var> PST Investigating - Currently, we are experiencing an issue and our Engineering teams are investigating and we will provide an update as soon as possible.

EnFin Error: Hardware selected does not comply with EnFin's authorized hardware.

Oct <var data-var='date'>31</var>, <var data-var='time'>18:26</var> PDT Resolved - This issue has been resolved. Thank you for your patience and understanding. Oct <var data-var='date'>31</var>, <var data-var='time'>17:41</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>31</var>, <var data-var='time'>17:25</var> PDT Identified - The issue has been identified and our team is now working on a fix to be implemented. Thank you. Oct <var data-var='date'>31</var>, <var data-var='time'>17:12</var> PDT Investigating - Our team is aware of the difficulties you're experiencing with uploading custom images to your designs. We are actively investigating the issue to resolve it as soon as possible. Thank you for your patience and understanding.

Custom Imagery Issue

Sep <var data-var='date'>20</var>, <var data-var='time'>17:47</var> PDT Resolved - The issue with the Edit Proposal Button in Sales Mode has now been resolved. Thank you for your patience and collaboration. Have a great rest of your day! Sep <var data-var='date'>20</var>, <var data-var='time'>17:28</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>20</var>, <var data-var='time'>17:02</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>20</var>, <var data-var='time'>16:55</var> PDT Investigating - We have been informed that non-admin users are currently unable to utilize the Edit Proposal Template/Slide Button in Sales Mode. We appreciate your patience as we investigate this matter further.

Sales Mode Edit Proposal Template not working

Sep <var data-var='date'> 9</var>, <var data-var='time'>21:50</var> PDT Resolved - We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter. Sep <var data-var='date'> 9</var>, <var data-var='time'>20:21</var> PDT Monitoring - Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers. Sep <var data-var='date'> 9</var>, <var data-var='time'>19:33</var> PDT Identified - Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected. Sep <var data-var='date'> 9</var>, <var data-var='time'>19:15</var> PDT Investigating - Please bear with us as we check this issue on the platform.

Philippine-based users may experience degradation performance in accessing/loading Aurora.

Sep <var data-var='date'> 2</var>, <var data-var='time'>19:48</var> PDT Resolved - This incident has been resolved. Thank you for your patience and understanding. Sep <var data-var='date'> 2</var>, <var data-var='time'>19:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:17</var> PDT Identified - Our Engineering Team has identified the issue, and they are currently working on a fix. We will provide an update as soon as possible. Thank you for your patience as we resolve this matter. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:28</var> PDT Investigating - Currently, we are experiencing an issue where Shading Data are failing to be retrieved via API. Our Engineering teams are investigating and we will provide an update as soon as possible.

Shading data is failing to retrieve through API

Aug <var data-var='date'>16</var>, <var data-var='time'>17:06</var> PDT Resolved - We appreciate your patience. The issue regarding the saving of designs and the execution of simulations has now been resolved. Aug <var data-var='date'>16</var>, <var data-var='time'>16:49</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>16</var>, <var data-var='time'>16:19</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>16</var>, <var data-var='time'>15:27</var> PDT Update - We are continuing to investigate this issue and will update as soon as we find the source of this issue. Thank you for your patience and understanding. Aug <var data-var='date'>16</var>, <var data-var='time'>12:13</var> PDT Investigating - Currently, we are experiencing an issue where simulation is not working and unable to save the designs. Our Engineering teams are investigating and we will provide an update as soon as possible.

Simulation not working and unable to save designs

Aug <var data-var='date'> 5</var>, <var data-var='time'>09:19</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:14</var> PDT Monitoring - We have implemented a fix for this issue, and we are observing that the simulation is now working as expected. We will continue to monitor the situation closely. Aug <var data-var='date'> 5</var>, <var data-var='time'>07:54</var> PDT Update - We have isolated the third-party outage, but issue is still occurring on our end. Our team is actively working on resolving the issue. We appreciate your patience. Aug <var data-var='date'> 5</var>, <var data-var='time'>07:29</var> PDT Identified - We’ve identified that the issue is caused by a third-party outage. Our Engineering team is actively working on a solution. Thank you for your patience. Aug <var data-var='date'> 5</var>, <var data-var='time'>06:55</var> PDT Investigating - Currently, we are experiencing an issue where simulation is not calculating and returning an error. Our Engineering teams are investigating and we will provide an update as soon as possible.

Performance Simulation not Calculating: Status 500 error

Jul <var data-var='date'>30</var>, <var data-var='time'>20:15</var> PDT Resolved - Thank you for your patience. We are pleased to inform you that the issue reported has been successfully resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>19:02</var> PDT Monitoring - Our third-party service provider is now implementing a fix, we're monitoring system performance at the moment. We appreciate your patience as we work to get Aurora to 100% capacity. Jul <var data-var='date'>30</var>, <var data-var='time'>18:14</var> PDT Identified - We are currently monitoring a third-party outage that is affecting Aurora's performance. We are hoping for a resolution very soon. Jul <var data-var='date'>30</var>, <var data-var='time'>17:15</var> PDT Update - Our team is currently checking a possible source of the platform's degraded performance, I will continue to update you on the progress of our investigation. Thank you for bearing with us. Jul <var data-var='date'>30</var>, <var data-var='time'>16:32</var> PDT Update - Please bear with us as we continue to investigate this issue. Thank you for your patience. Jul <var data-var='date'>30</var>, <var data-var='time'>16:03</var> PDT Investigating - We are currently facing some issues with the performance of the Aurora platform. Our dedicated Engineering teams are actively investigating the problem. We understand the inconvenience this may cause and are working diligently to resolve it.

Degraded Performance

Apr <var data-var='date'> 4</var>, <var data-var='time'>18:30</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 4</var>, <var data-var='time'>14:12</var> PDT Update - We have identified an issue with a third-party vendor that is impacting Nearmap, irradiance, and performance simulations. We are working with our engineers to monitor this situation and will continue to keep you updated. Apr <var data-var='date'> 4</var>, <var data-var='time'>14:05</var> PDT Investigating - We are currently investigating this issue.

Issues with Nearmap, irradiance, and performance simulations

Feb <var data-var='date'> 2</var>, <var data-var='time'>12:54</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>11:05</var> PST Identified - The issue has been identified and we are waiting for a fix to be implemented.

Unable to load Nearmap imagery

Jan <var data-var='date'>12</var>, <var data-var='time'>07:55</var> PST Resolved - This issue is now fully resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>07:50</var> PST Monitoring - We have implemented a fix for this issue and are seeing systems improving. We are continuing to monitor the situation. Jan <var data-var='date'>12</var>, <var data-var='time'>07:34</var> PST Identified - We have identified the root cause of the issue and are currently implementing a fix. Jan <var data-var='date'>12</var>, <var data-var='time'>07:26</var> PST Investigating - We are currently experiencing an issue where setbacks are not displaying. Our Engineering Teams are investigating and we will provide an update as soon as possible.

Setbacks Not Displaying

Jan <var data-var='date'> 8</var>, <var data-var='time'>15:33</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>15:29</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 8</var>, <var data-var='time'>15:11</var> PST Identified - We have identified the root cause of the issue and are currently implementing a fix. Jan <var data-var='date'> 8</var>, <var data-var='time'>15:05</var> PST Investigating - We are currently investigating this issue.

Energy Production Showing 0% in Sales Mode

Dec <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>08:09</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:06</var> PST Investigating - We are currently investigating this issue.

Is Aurora Solar down?

Aurora Solar status is UP

Lastest published events

Project Creation Not Working

Proposal Template Editor Issue - Failed to Save Template

AWS Outage still causing slowness

Aurora Solar Services, Components and Regions

Recent Aurora Solar events

Project Creation Not Working

Proposal Template Editor Issue - Failed to Save Template

AWS Outage still causing slowness

Aurora Outage 503 Service Temporarily Unavailable

Post Solar Rate in Sales Mode is not applying correctly.

Delay in Processing Expert Design Request