Oct <var data-var='date'> 1</var>, <var data-var='time'>07:51</var> UTC Resolved - On 01st Oct 2026, between 01:00 UTC and 07:25 UTC, users may have seen missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected. We have now implemented a fix and and services have been restored to normal operation for affected customers. The impact to support tickets with missing SLA component and delayed notifications have also confirmed recovery. Note: For Bitbucket customers, if there was any scheduled pipelines that did not run during the incident window, you may wait for the next scheduled execution or trigger them manually. Oct <var data-var='date'> 1</var>, <var data-var='time'>07:01</var> UTC Identified - Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share. There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.

Job processing and scheduling is degraded affecting multiple Atlassian products

Sep <var data-var='date'>23</var>, <var data-var='time'>20:14</var> UTC Resolved - On September 23, 2026, affected users may have experienced some service disruption on Atlassian Community. The issue has now been resolved, and the service is operating normally for all affected customers. Sep <var data-var='date'>23</var>, <var data-var='time'>19:07</var> UTC Update - Our teams have engaged a third-party vendor to mitigate the issue, and we will provide updates here as more information becomes available. Sep <var data-var='date'>23</var>, <var data-var='time'>16:47</var> UTC Update - Our teams continue to work on a mitigation. Affected users may experience access issues for community group and discussion links. We will continue to share additional updates here as more information becomes available. Sep <var data-var='date'>23</var>, <var data-var='time'>14:41</var> UTC Update - We have deployed a configuration fix, which has restored access to key Jira Product Discovery articles, FAQs, the public roadmap, and the product handbook. Our engineering team is continuing to work on resolving access for the remaining community group and discussion links. We will provide another update in 2 hours, or sooner if we make further progress. Sep <var data-var='date'>23</var>, <var data-var='time'>12:44</var> UTC Identified - We have identified an issue affecting access to Jira Product Discovery community and support resources on Atlassian Community. Impacted users may encounter errors or broken links when attempting to access the Jira Product Discovery discussion group, articles, FAQs, or related documentation. Our engineering teams are actively working on a resolution. We will provide our next update in 2 hours, or as soon as we have a material update.

Atlassian Community - Access Issue for Jira Product Discovery Resources

Sep <var data-var='date'>22</var>, <var data-var='time'>15:41</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>11</var>, <var data-var='time'>15:42</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>15:41</var> UTC Scheduled - The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22. Read more here: https://community.atlassian.com/forums/Community-Announcements-articles/Beep-beep-The-forums-platform-is-moving/ba-p/3283286#M7414 We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :) Sep <var data-var='date'>11</var>, <var data-var='time'>15:41</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>15:40</var> UTC Scheduled - The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22. Read more here: https://community.atlassian.com/forums/Community-Announcements-articles/Beep-beep-The-forums-platform-is-moving/ba-p/3283286#M7414 We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

Atlassian Community Forum read-only mode for maintenance

May <var data-var='date'>14</var>, <var data-var='time'>06:48</var> UTC Resolved - All products and services impacted by this incident should now be fully recovered, and this incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>06:40</var> UTC Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed. May <var data-var='date'>14</var>, <var data-var='time'>06:39</var> UTC Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed. May <var data-var='date'>14</var>, <var data-var='time'>05:43</var> UTC Monitoring - Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place. May <var data-var='date'>14</var>, <var data-var='time'>05:34</var> UTC Update - Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue. May <var data-var='date'>14</var>, <var data-var='time'>05:24</var> UTC Update - It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:11</var> UTC Identified - Further confirmations of impacted products have now been added to the incident. Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:03</var> UTC Investigating - We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Users experiencing issues accessing multiple Atlassian products

May <var data-var='date'> 8</var>, <var data-var='time'>02:02</var> UTC Resolved - Upon further investigation, it was identified that Atlassian support was not affected due to this incident and is operating as usual. May <var data-var='date'> 8</var>, <var data-var='time'>01:31</var> UTC Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

Multiple Atlassian services are experiencing issues

May <var data-var='date'> 2</var>, <var data-var='time'>02:47</var> UTC Resolved - The Jira Work Item View experience has been restored to normal service. Our teams are continuing to investigate the root cause affecting this issue. We will provide more details once we identify the root cause May <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> UTC Update - We are actively investigating reports of a service disruption affecting the Work Item viewing experience in Jira. This is also impacting the accessibility of support tickets. We will share updates here as more information becomes available. May <var data-var='date'> 2</var>, <var data-var='time'>01:38</var> UTC Update - We are actively investigating reports of a service disruption affecting the issue viewing experience in Jira. This is also impacting the accessibility of support tickets. We will share updates here as more information becomes available. May <var data-var='date'> 2</var>, <var data-var='time'>01:38</var> UTC Investigating - We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.

The Work Item view experience of Jira is restored

Apr <var data-var='date'>13</var>, <var data-var='time'>10:17</var> UTC Resolved - On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed. Apr <var data-var='date'>13</var>, <var data-var='time'>08:33</var> UTC Update - Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status. Apr <var data-var='date'>13</var>, <var data-var='time'>07:29</var> UTC Monitoring - Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact. Our team is investigating with urgency, and we will provide an update within 1 hour.

Users experiencing issues with login across Atlassian products

Apr <var data-var='date'> 2</var>, <var data-var='time'>02:39</var> UTC Resolved - Our team has been able to successfully recover all services from confluence.atlassian.com and ja.confluence.atlassian.com and these sites are now performing as expected. This incident is now resolved. We apologize for any inconvenience that this issue may have caused. Apr <var data-var='date'> 2</var>, <var data-var='time'>02:23</var> UTC Monitoring - We are now seeing recovery across confluence.atlassian.com and ja.confluence.atlassian.com sites. We are continuing to monitor the recovery and will update when we are satisfied that this incident is fully resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>01:49</var> UTC Investigating - Our team is investigating an issue relating to 503 errors being displayed when attempting to load confluence.atlassian.com. We are investigating this issue with urgency and will provide an update within 1 hour.

Confluence documentation and knowledge base is unavailable

Dec <var data-var='date'>17</var>, <var data-var='time'>14:43</var> UTC Resolved - Team has reconfirmed everything is working as expected. This issue is resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>14:15</var> UTC Monitoring - This issue resulted from a permission problem. The Atlassian team quickly identified and has fixed it. All support tickets raised during this period are being created. Our support team will process the tickets in the order they were received. For expired chat support sessions, support tickets will be created and our support team will proactively reach out. We continue to monitor the status. Dec <var data-var='date'>17</var>, <var data-var='time'>13:48</var> UTC Investigating - Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams. Our team is aware and investigating the same. We will update you in next 60 mins or sooner.

Support Ticket creation is slow or partially impacted

Dec <var data-var='date'> 5</var>, <var data-var='time'>12:09</var> UTC Resolved - The feature flag causing the issue has been reverted, fixing the problem. With that this incident is resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:06</var> UTC Update - Customers continue to encounter a permission error when accessing tickets: No Access - You do not have permission to view this request. Ticket creation works and created tickets are visible to the Atlassian teams. The Atlassian team is engaged and continues investigation. However, the root cause remains unclear. We will provide next update in 3 hours or sooner. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:56</var> UTC Update - Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request. Ticket creation works and created tickets are visible to the Atlassian teams. The Atlassian team continues investigating. The root cause remains unclear. We will provide next update in 60 minutes. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:23</var> UTC Update - Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request. Ticket creation works and created tickets are visible to the Atlassian teams. The Atlassian team continues investigating. The root cause remains unclear. We will provide next update in 60 minutes. Dec <var data-var='date'> 5</var>, <var data-var='time'>08:08</var> UTC Investigating - We are aware that access to created Ecohelp support tickets is not available for some of our customers. Our team is investigating this issue. Repeat creation of tickets is not required as the created tickets are visible to the Atlassian teams. We will provide next update in 60 minutes.

Multiple customer sites have lost access to Support tickets

Nov <var data-var='date'>30</var>, <var data-var='time'>11:04</var> UTC Completed - Maintenance tasks have now been completed. Nov <var data-var='date'>30</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>29</var>, <var data-var='time'>05:38</var> UTC Scheduled - jira.atlassian.com will be undergoing maintenance and unavailable for a portion of the upgrade window (Approximately 2 hours).

jira.atlassian.com scheduled maintenance notice

Nov <var data-var='date'>10</var>, <var data-var='time'>04:17</var> UTC Resolved - The issue has been resolved and there is no performance related slowness on Atlassian Community Forums now. Nov <var data-var='date'> 7</var>, <var data-var='time'>14:10</var> UTC Monitoring - The incident has been fixed and continue to stay under monitoring. Nov <var data-var='date'> 6</var>, <var data-var='time'>19:50</var> UTC Update - Atlassian Community is experiencing slow load times and degraded performance on the Forums. We are actively investigating and hope to have a resolution as soon as possible. Nov <var data-var='date'> 6</var>, <var data-var='time'>19:36</var> UTC Investigating - Marketplace Community is experiencing slow load times and degraded performance on the Forums. We are actively investigating and hope to have a resolution as soon as possible.

Atlassian Community is experiencing the slowness on Forums

Oct <var data-var='date'>23</var>, <var data-var='time'>21:05</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>23</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>23</var>, <var data-var='time'>14:44</var> UTC Scheduled - preferences.atlassian.com will be undergoing maintenance for 1 hour starting 8pm UTC on October 23rd, 2025. The service will be unavailable and/or partially degraded during this time.

Preferences Center scheduled maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>05:24</var> UTC Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>03:24</var> UTC Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>01:07</var> UTC Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>00:03</var> UTC Update - Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour. Oct <var data-var='date'>20</var>, <var data-var='time'>22:58</var> UTC Update - Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support. Oct <var data-var='date'>20</var>, <var data-var='time'>21:26</var> UTC Update - Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>18:38</var> UTC Monitoring - There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Oct <var data-var='date'>20</var>, <var data-var='time'>17:43</var> UTC Update - We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>16:36</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>16:35</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>15:21</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>14:02</var> UTC Update - We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:56</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC Update - Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>11:07</var> UTC Update - We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> UTC Identified - We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:23</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Update - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour. Oct <var data-var='date'>20</var>, <var data-var='time'>07:56</var> UTC Investigating - We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

Atlassian Cloud Services impacted

Oct <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> UTC Resolved - We have resolved the incident. A new version of the Loom chrome extension has been approved and published to the Chrome Extension store. Update to the latest version(v5.5.142) of the extension. Oct <var data-var='date'> 8</var>, <var data-var='time'>22:20</var> UTC Identified - We have identified an issue starting at 17:00 UTC on Monday, October 6th, 2025 affecting all Loom users who record videos with the Chrome Extension, causing unexpected delays when saving videos. If the browser is closed before the video is playable, the recording may be lost. To address this, we have developed an updated version of the extension, which is currently under review by Google. We anticipate the fix to be published by 20:00 UTC on October 15th, 2025, or sooner. In the meantime, users will see an in-browser message if their video has not yet been saved, advising them not to close the browser session. We will provide an update again when the fix is available.

Loom Users on Chrome Extension Encountering Video Saving Delays

Oct <var data-var='date'> 8</var>, <var data-var='time'>02:18</var> UTC Resolved - We are closing this incident on Statuspage as the Atlassian Support portal functionality has been restored. We are aware that the ticket attachments panel remains unavailable and that some customers may be receiving a 'Something went wrong!' error message despite successfully uploading ticket attachments. We are working to resolve these UX issues. Atlassian Support is available for customers needing further assistance. Oct <var data-var='date'> 7</var>, <var data-var='time'>21:02</var> UTC Update - Our teams are continuing to make progress and are actively working on finalizing the deployment plan for fixes to address this issue. Meanwhile, customers can upload attachments but may see an error message and cannot view the attachment list. Shortly after uploading, they will see a comment on their ticket confirming the attachment was added. Customers do not need to take extra steps; our Support team can access the attachments. The rest of the support portal is working normally. We appreciate your patience and will provide a further update by October 8th, 01:00 UTC, if not sooner. Oct <var data-var='date'> 7</var>, <var data-var='time'>18:04</var> UTC Identified - Our teams are continuing to make progress and are in the final stages of validating potential fixes to address this issue. Meanwhile, customers can upload attachments but may see an error message and cannot view the attachment list. Shortly after uploading, they will see a comment on their ticket confirming the attachment was added. Customers do not need to take extra steps; our Support team can access the attachments. The rest of the support portal is working normally. We appreciate your patience and will provide a further update by October 7th, 21:00 UTC, if not sooner. Oct <var data-var='date'> 7</var>, <var data-var='time'>11:59</var> UTC Update - Atlassian teams have identified some likely root causes and are testing and simulating to confirm them. Once the root cause is confirmed, our teams will carefully conduct thorough checks before making any changes. Meanwhile, customers can upload attachments but may see an error message and cannot view the attachment list. Shortly after uploading, they will see a comment on their ticket confirming the attachment was added. Customers do not need to take extra steps; our Support team can access the attachments. The rest of the support portal is working normally. We appreciate your patience. We will provide further update by October 7th 18:00 UTC, if not sooner. Oct <var data-var='date'> 7</var>, <var data-var='time'>08:28</var> UTC Update - We don't have any new update to share at this point. However, please be rest assured that out team is continuing to work to restore full attachment functionality. Customers can upload attachments, but may receive an error message when doing so, and will not be able to view the attachment list at this time. Soon after uploading, they will see a comment on their ticket that the attachment was added. Customers do not need to take additional upload steps, and our Support team will be able to access the attachment. The rest of the support portal is working as expected. Thank you for your patience. We will provide further update by October 7th 12:00 UTC, if not sooner. Oct <var data-var='date'> 7</var>, <var data-var='time'>04:01</var> UTC Update - No change since our previous update. Our team is continuing to work to restore full attachment functionality. Customers can upload attachments, but may receive an error message when doing so, and will not be able to view the attachment list at this time. Soon after uploading, they will see a comment on their ticket that the attachment was added. Customers do not need to take additional upload steps, and our Support team will be able to access the attachment. The rest of the support portal is working as expected. Thank you for your patience. We will provide further update by October 7th 08:00 UTC, if not sooner. Oct <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> UTC Update - No change since our last update. We are continuing to work to restore full attachment functionality. Customers can upload attachments, but may receive an error message when doing so, and will not be able to view the attachment list at this time. However, soon after uploading, they will see a comment on their ticket that the attachment was added. Customers do not need to take additional upload steps, and our Support team will be able to access the attachment. The rest of the support portal is working as expected. Thank you for your patience. We will provide an update by October 7th 04:00 UTC, if not sooner. Oct <var data-var='date'> 6</var>, <var data-var='time'>18:58</var> UTC Update - No change since our last update. We are continuing to work to restore full attachment functionality. Customers can upload attachments, but may receive an error message when doing so, and will not be able to view the attachment list at this time. However, soon after uploading, they will see a comment on their ticket that the attachment was added. Customers do not need to take additional upload steps, and our Support team will be able to access the attachment. The rest of the support portal is working as expected. Thank you for your patience. We will provide an update by 22:00 UTC, if not sooner. Oct <var data-var='date'> 6</var>, <var data-var='time'>17:54</var> UTC Update - No change since our last update. We are continuing to work to restore full attachment functionality. Customers can upload attachments, but may receive an error message when doing so, and will not be able to view the attachment list at this time. However, soon after uploading, they will see a comment on their ticket that the attachment was added. Customers do not need to take additional upload steps, and our Support team will be able to access the attachment. The rest of the support portal is working as expected. Thank you for your patience. We will provide an update by 19:00 UTC, if not sooner. Oct <var data-var='date'> 6</var>, <var data-var='time'>16:15</var> UTC Update - We continue to investigate to identify root cause of the issue. We have made changes to contain the issue to listing attachments for tickets. As a result of some mitigation changes, rest of the support portal is working as expected. New attachments are getting uploaded and a comment is added in the support ticket indicating successful upload of the attachment. From the comment, customers can view the attachment (if required). Customers don't need to upload the attachment again. Currently, the table/list of attachments to the support ticket is not visible to our customers and we continue to work to restore this functionality. We will provide more details within the next hour. Oct <var data-var='date'> 6</var>, <var data-var='time'>15:01</var> UTC Update - Atlassian team is investigating the issues with viewing existing attachments and uploading attachments. We will provide more details within the next hour. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:02</var> UTC Investigating - We are again seeing issues with uploading new attachments and viewing existing attachments. We will provide more details within the 2 hours. Oct <var data-var='date'> 6</var>, <var data-var='time'>13:13</var> UTC Monitoring - We have identified the root cause of partially impacting Atlassian support portal that led to the issue of visibility of the Support tickets and customers being unable to upload attachments. We have mitigated the problem and continue to monitoring the services closely. There will be no further updates here until the status is changed to 'Resolved' unless the issue recurs. Oct <var data-var='date'> 6</var>, <var data-var='time'>13:02</var> UTC Identified - We have identified the cause of the issue and expect recovery shortly. Oct <var data-var='date'> 6</var>, <var data-var='time'>12:01</var> UTC Update - Our team continues to investigate the issue on priority. Please note that support ticket creation is still working as expected. You can continue to interact with us by replying to the email you received when your support ticket was created. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:01</var> UTC Update - Atlassian team continues to investigate the issue with utmost importance. Please note that support ticket creation is still working as expected. You can continue to interact with us by replying to the email you received when your support ticket was created. Oct <var data-var='date'> 6</var>, <var data-var='time'>10:01</var> UTC Update - Our team is actively engaged and continuing to investigate issues with our Customer Support portal. Please note that support ticket creation is still working as expected. You can continue to interact with us by replying to the email you received when your support ticket was created. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:02</var> UTC Update - We are continuing to investigate issues with our Customer Support portal. Please note that support ticket creation is still working as expected. You can continue to interact with us by replying to the email you received when your support ticket was created. Oct <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> UTC Update - We are investigating the issue of being unable to view Support tickets and uploading attachments in Atlassian support portal. We will provide more details within the next hour. Oct <var data-var='date'> 6</var>, <var data-var='time'>07:04</var> UTC Update - We are continuing to see issues with customers uploading new attachments and viewing existing attachments. We have identified the root cause and work is underway to resolve the issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>06:08</var> UTC Investigating - We are continuing to investigate the regression issue and we will provide more details once we identify the root cause. Oct <var data-var='date'> 6</var>, <var data-var='time'>04:49</var> UTC Monitoring - We identified that there was a temporary regression in our backend service health and we have mitigated the problem. We will continue to monitor the issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>04:32</var> UTC Investigating - On further monitoring, we see the issue resurfacing so our team is actively investigating with urgency and we will provide an update as soon as possible. We apologise for any inconvenience caused by this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>01:37</var> UTC Monitoring - We have identified the root cause of the performance degraded service and have mitigated the problem. We are now monitoring closely. Oct <var data-var='date'> 6</var>, <var data-var='time'>01:10</var> UTC Investigating - We are investigating cases of degraded performance for attachments in the Customer Support portal. We will provide more details within the next hour.

Visibility of Support tickets and uploading attachments in Atlassian support portal is partially impacted

Oct <var data-var='date'> 5</var>, <var data-var='time'>18:10</var> UTC Completed - The scheduled maintenance for our customer support platform has been successfully completed as of 05 Oct 2025 (17:30 UTC). Access to support tickets has been fully restored and operations are back to normal. Oct <var data-var='date'> 3</var>, <var data-var='time'>23:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 3</var>, <var data-var='time'>19:55</var> UTC Scheduled - We will be performing scheduled maintenance over the weekend on our customer support platform starting Friday, October 3rd at 23:59 PM UTC until Sunday, October 5th at 21:00 UTC. During this time, our team's access to support tickets will be limited and responses may be delayed. For non-critical issues, billing, or licensing questions: Please continue to create tickets via: http://support.atlassian.com/ For critical, urgent technical issues: Please email us directly at the temporary support email addresses listed here: https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html We have scheduled this work during a low-traffic period to minimize disruption and appreciate your patience.

Support Platform Scheduled Maintenance

Jul <var data-var='date'>13</var>, <var data-var='time'>21:27</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>21:22</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>13</var>, <var data-var='time'>20:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>12</var>, <var data-var='time'>20:18</var> UTC Scheduled - confluence.atlassian.com will be undergoing maintenance for 1hr starting 8pm UTC on July 13, 2025; the service will be unavailable and/or partially degraded during this time.

confluence.atlassian.com Scheduled Maintenance

Jul <var data-var='date'>12</var>, <var data-var='time'>15:32</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>15:32</var> UTC Update - This maintenance has been postponed. Jul <var data-var='date'>11</var>, <var data-var='time'>15:17</var> UTC Scheduled - confluence.atlassian.com will be undergoing maintenance for 1hr starting 9pm UTC on July 12, 2025; the service will be unavailable and/or partially degraded during this time.

Jun <var data-var='date'>17</var>, <var data-var='time'>08:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>08:12</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>17</var>, <var data-var='time'>08:10</var> UTC Investigating - We are investigating the issue

Report of Customers not being able to view their Support requests on support.atlassian.com

Apr <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>06:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>05:02</var> UTC Scheduled - Atlassian Community (community.atlassian.com) scheduled maintenance window: - Starting at 11:59 PM PT Tuesday, April 22nd - Ending at 4:00 AM PT Wednesday, April 23rd There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.

community.atlassian.com Scheduled Maintenance

Mar <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>02:50</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>02:48</var> UTC Scheduled - Atlassian Community (community.atlassian.com) scheduled maintenance window: - Starting at 7:50 PM US Pacific Time, Monday, March 24th - Ending at 10:50 PM US Pacific Time, Monday, March 24th There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.

Mar <var data-var='date'>25</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>21:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>21:15</var> UTC Scheduled - Atlassian Community (community.atlassian.com) scheduled maintenance window: - Starting at 2:30 PM US Pacific Time, Monday, March 24th - Ending at 5:30 PM US Pacific Time, Monday, March 24th There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.

Mar <var data-var='date'> 6</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>22:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:05</var> UTC Scheduled - Atlassian Community (community.atlassian.com) scheduled maintenance window: - Starting at 2:30 PM (US Pacific Time), Wednesday, March 5th - Ending at 5:30 PM (US Pacific Time), Wednesday, March 5th There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.

Mar <var data-var='date'> 5</var>, <var data-var='time'>13:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>10:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>00:29</var> UTC Scheduled - Atlassian Community (community.atlassian.com) scheduled maintenance window: - Starting at 2:30 PM PT Wednesday, March 5th - Ending at 5:30 PM PT Wednesday, March 5th There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.

Is Atlassian Support down?

Atlassian Support status is UP

Lastest published events

Job processing and scheduling is degraded affecting multiple Atlassian products

Atlassian Community - Access Issue for Jira Product Discovery Resources

Atlassian Community Forum read-only mode for maintenance

Atlassian Support Services, Components and Regions

Recent Atlassian Support events

Job processing and scheduling is degraded affecting multiple Atlassian products

Atlassian Community - Access Issue for Jira Product Discovery Resources

Atlassian Community Forum read-only mode for maintenance

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

The Work Item view experience of Jira is restored