May <var data-var='date'>14</var>, <var data-var='time'>06:48</var> UTC Resolved - All products and services impacted by this incident should now be fully recovered, and this incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>06:40</var> UTC Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed. May <var data-var='date'>14</var>, <var data-var='time'>06:39</var> UTC Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed. May <var data-var='date'>14</var>, <var data-var='time'>05:43</var> UTC Monitoring - Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place. May <var data-var='date'>14</var>, <var data-var='time'>05:34</var> UTC Update - Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue. May <var data-var='date'>14</var>, <var data-var='time'>05:24</var> UTC Update - It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:11</var> UTC Identified - Further confirmations of impacted products have now been added to the incident. Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:03</var> UTC Investigating - We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Users experiencing issues accessing multiple Atlassian products

May <var data-var='date'> 8</var>, <var data-var='time'>19:45</var> UTC Resolved - On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers. May <var data-var='date'> 8</var>, <var data-var='time'>11:12</var> UTC Update - Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team. We apologise for the disruption and thank you for your patience. May <var data-var='date'> 8</var>, <var data-var='time'>08:03</var> UTC Update - We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour. May <var data-var='date'> 8</var>, <var data-var='time'>05:53</var> UTC Monitoring - The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>02:15</var> UTC Identified - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>01:31</var> UTC Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

Multiple Atlassian services are experiencing issues

Oct <var data-var='date'>21</var>, <var data-var='time'>05:24</var> UTC Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>03:24</var> UTC Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>01:07</var> UTC Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>00:03</var> UTC Update - Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour. Oct <var data-var='date'>20</var>, <var data-var='time'>22:58</var> UTC Update - Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support. Oct <var data-var='date'>20</var>, <var data-var='time'>21:26</var> UTC Update - Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>18:38</var> UTC Monitoring - There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Oct <var data-var='date'>20</var>, <var data-var='time'>17:43</var> UTC Update - We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>16:35</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>15:22</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>15:21</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>14:03</var> UTC Update - We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:56</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC Update - Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>11:07</var> UTC Update - We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> UTC Identified - We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:23</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Update - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour. Oct <var data-var='date'>20</var>, <var data-var='time'>07:56</var> UTC Investigating - We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

Atlassian Cloud Services impacted

Sep <var data-var='date'>22</var>, <var data-var='time'>07:17</var> UTC Resolved - A configuration change to our CDN configuration for the atlassian.net domain resulted in customer traffic temporarily being dropped. This was immediately identified by our monitoring systems and rolled back. A public PIR with full details will be issued as a follow up. Sep <var data-var='date'>22</var>, <var data-var='time'>06:55</var> UTC Monitoring - Our team has investigated and enabled configuration changes which should be restoring services across all impacted products starting at 06:17AM UTC. We are monitoring for recovery across all products and services at this time, and will provide further update when available. Sep <var data-var='date'>22</var>, <var data-var='time'>05:59</var> UTC Identified - Our team is performing an investigation into all Atlassian products and services to understand the full impact of the prior certificate changes that caused this incident. While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.

Degraded performance to multiple Atlassian experiences

Jul <var data-var='date'>30</var>, <var data-var='time'>09:38</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>07:10</var> UTC Investigating - We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.

Degraded experience adding and accessing media attachments

Jul <var data-var='date'>30</var>, <var data-var='time'>09:05</var> UTC Resolved - This incident has been resolved and services are operating normally.

Jun <var data-var='date'> 4</var>, <var data-var='time'>17:59</var> UTC Resolved - Between 2025-06-04 14:11 UTC to 17:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass, and Loom. The issue has been resolved and the service is operating normally. Jun <var data-var='date'> 4</var>, <var data-var='time'>17:17</var> UTC Investigating - We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass, and Loom Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

Customers may experience delays or failures receiving emails

Nov <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> UTC Resolved - Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally. Nov <var data-var='date'> 4</var>, <var data-var='time'>11:49</var> UTC Identified - We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>09:37</var> UTC Investigating - We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.

Unable to invite new users due to missing recaptcha token

Oct <var data-var='date'>23</var>, <var data-var='time'>13:04</var> UTC Resolved - The fix for this issue has been deployed to production and testing was successfully completed. We have been monitoring for the past 30 minutes and are seeing no new instances of this issue. Oct <var data-var='date'>23</var>, <var data-var='time'>12:27</var> UTC Update - We have identified an issue with https://home.atlassian.com that impacts authentication of users who do not have Projects or Goals and have a fix now deployed to production. We are testing this issue now but expect that this incident has been concluded. Oct <var data-var='date'>23</var>, <var data-var='time'>11:45</var> UTC Investigating - We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong). We are working on resolving the issue.

Some users cannot access https://home.atlassian.com

Jul <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> UTC Resolved - Between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC, Atlas experienced downtime. The issue has been resolved, and the service is operating normally. Jul <var data-var='date'> 3</var>, <var data-var='time'>21:45</var> UTC Monitoring - We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely. Jul <var data-var='date'> 3</var>, <var data-var='time'>20:51</var> UTC Investigating - We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Some products are hard down

Jun <var data-var='date'>16</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>06:36</var> UTC Scheduled - Atlas will be undergoing scheduled maintenance during this time. The maintenance is expected to last 20 minutes, and Atlas will be inaccessible throughout this period.

Atlas scheduled maintenance on 16/June

Jun <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> UTC Resolved - Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally. Jun <var data-var='date'> 3</var>, <var data-var='time'>23:10</var> UTC Identified - We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

Error responses across multiple Cloud products

Apr <var data-var='date'>29</var>, <var data-var='time'>22:24</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>26</var>, <var data-var='time'>01:10</var> UTC Update - We are continuing to monitor and to investigate the issue to determine root cause. No further impact since recovery 9 hours ago. Apr <var data-var='date'>25</var>, <var data-var='time'>15:11</var> UTC Monitoring - Atlas has become responsive a while back and everything seems to be fine. Currently unknown root cause so moving to Monitoring till we understand what caused underlying issue. Apr <var data-var='date'>25</var>, <var data-var='time'>14:18</var> UTC Investigating - We are currently investigating the issue to determine root cause and resolve.

Intermittent errors and slow user experience when trying to access Atlas

Apr <var data-var='date'>14</var>, <var data-var='time'>01:57</var> UTC Completed - We have completed the maintenance for today. Apr <var data-var='date'>14</var>, <var data-var='time'>00:59</var> UTC Update - The maintenance window has been extended by one hour to give the team more time for safety checks. Maintenance period is still expected to last 20 minutes and Atlas will be inaccessible throughout this period. Apr <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>11</var>, <var data-var='time'>03:27</var> UTC Scheduled - Atlas will be undergoing scheduled maintenance during this time. The maintenance is expected to last 20 minutes, and Atlas will be inaccessible throughout this period.

Atlas scheduled maintenance

Apr <var data-var='date'> 3</var>, <var data-var='time'>11:38</var> UTC Resolved - Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:10</var> UTC Identified - We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Admin Portal Feature Access Issue

Feb <var data-var='date'>29</var>, <var data-var='time'>02:53</var> UTC Resolved - Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally. Feb <var data-var='date'>29</var>, <var data-var='time'>01:27</var> UTC Investigating - We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.

Investigating new product purchasing

Feb <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC Resolved - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally. Feb <var data-var='date'>14</var>, <var data-var='time'>22:55</var> UTC Monitoring - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely. Feb <var data-var='date'>14</var>, <var data-var='time'>22:31</var> UTC Identified - We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely. Feb <var data-var='date'>14</var>, <var data-var='time'>21:57</var> UTC Investigating - We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.

Service Disruptions Affecting Atlassian Products

Jan <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC Resolved - Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass. The issue has been resolved and the service is operating normally. Jan <var data-var='date'>15</var>, <var data-var='time'>00:47</var> UTC Monitoring - We have identified the root cause of the increased errors and have mitigated the problem. We are now monitoring closely. Jan <var data-var='date'>15</var>, <var data-var='time'>00:31</var> UTC Investigating - We are investigating an issue with Atlassian Intelligence that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.

HOT-106981: Outage in Atlassian Intelligence functionality in multiple products

Dec <var data-var='date'>19</var>, <var data-var='time'>03:28</var> UTC Resolved - It has been resolved. Atlassian's cross product user search is working. Dec <var data-var='date'>18</var>, <var data-var='time'>16:23</var> UTC Update - Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected. We are in the process of investigating the root cause of this incident. Dec <var data-var='date'>18</var>, <var data-var='time'>16:06</var> UTC Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal. Dec <var data-var='date'>18</var>, <var data-var='time'>16:02</var> UTC Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal. Dec <var data-var='date'>18</var>, <var data-var='time'>16:01</var> UTC Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal. Dec <var data-var='date'>18</var>, <var data-var='time'>15:04</var> UTC Investigating - We are investigating reports of intermittent errors for <SOME/ALL> Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.

Atlassian's cross product user search service is currently degraded.

Nov <var data-var='date'>29</var>, <var data-var='time'>03:00</var> UTC Resolved - Forge Invocations had an 8 minute outage between 2023-11-29 03:05:13 UTC to 2023-11-29 03:13:27 UTC resulting in Smart Links failing. This service has recovered post this time period.

Forge Function Invocations outage impacting Smartlinks

Nov <var data-var='date'> 9</var>, <var data-var='time'>07:32</var> UTC Resolved - Between 7 November, 9:30pm UTC to 8 November, 7:30am UTC, we experienced degraded email messages for Atlas. The issue has been resolved and the service is operating normally. Nov <var data-var='date'> 8</var>, <var data-var='time'>06:49</var> UTC Investigating - We are investigating cases of delayed email and Slack notifications for some Atlas customers. We will provide more details within the next 24 hours.

Delayed email and Slack notifications

Nov <var data-var='date'> 8</var>, <var data-var='time'>15:46</var> UTC Resolved - Between 13:40 UTC to 15:30 UTC, we experienced an outage in all Atlassian Intelligence features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally. Nov <var data-var='date'> 8</var>, <var data-var='time'>14:57</var> UTC Identified - We continue to work on resolving the outage affecting Atlassian Intelligence related features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We have identified the root cause and expect recovery shortly.

HOT-106056 Atlassian Intelligence functionally completely down

Oct <var data-var='date'>20</var>, <var data-var='time'>04:34</var> UTC Resolved - Between 23:51 19th Oct, 2023 UTC to 03:30 20th Oct, 2023 UTC, we experienced a service degradation of Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally. Oct <var data-var='date'>20</var>, <var data-var='time'>03:42</var> UTC Monitoring - OpenAI has mitigated the problem and we are currently not seeing any errors w.r.t. Atlassian Intelligence capabilities. We are now monitoring closely. Oct <var data-var='date'>20</var>, <var data-var='time'>02:38</var> UTC Update - OpenAI team has applied a fix and we are seeing a reduction in the failure rate for Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We continue to closely monitor our systems and coordinating with OpenAI for a faster recovery of Atlassian Intelligence capabilities. Oct <var data-var='date'>20</var>, <var data-var='time'>02:13</var> UTC Update - We continue to work on resolving the failures in Atlassian Intelligence capabilities for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The cause of incident is increased API failure rate from OpenAI, we are in touch with them to understand the time to recover. Oct <var data-var='date'>20</var>, <var data-var='time'>01:49</var> UTC Identified - We are investigating reports of intermittent errors in Atlassian Intelligence capabilities for some Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.

Degraded experience for Atlassian Intelligence features

Oct <var data-var='date'>16</var>, <var data-var='time'>05:17</var> UTC Resolved - Between 5:07am UTC to 6:14, we experienced an outage for Atlas. The issue has been resolved and the service is operating normally. Oct <var data-var='date'>16</var>, <var data-var='time'>04:55</var> UTC Identified - We are investigating an issue with Atlas that is impacting all Atlas Cloud customers. We will provide more details within the next hour.

Atlas is unavailable

Sep <var data-var='date'>13</var>, <var data-var='time'>19:32</var> UTC Resolved - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally. We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future. Sep <var data-var='date'>13</var>, <var data-var='time'>17:36</var> UTC Update - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor. Sep <var data-var='date'>13</var>, <var data-var='time'>16:30</var> UTC Update - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates. Sep <var data-var='date'>13</var>, <var data-var='time'>15:21</var> UTC Monitoring - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely. Sep <var data-var='date'>13</var>, <var data-var='time'>14:08</var> UTC Investigating - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.

Is Atlas down?

Atlas status is UP

Lastest published events

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

Atlassian Cloud Services impacted

Atlas Services, Components and Regions

Recent Atlas events

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

Atlassian Cloud Services impacted

Degraded performance to multiple Atlassian experiences

Degraded experience adding and accessing media attachments

Degraded experience adding and accessing media attachments