Jun <var data-var='date'>23</var>, <var data-var='time'>09:52</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>15:15</var> EDT Identified - Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

Payment Processing Issue (Duplicate Charges)

Jun <var data-var='date'>22</var>, <var data-var='time'>03:21</var> EDT Resolved - This incident has been resolved Jun <var data-var='date'>22</var>, <var data-var='time'>00:14</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>00:10</var> EDT Investigating - We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

Degraded Performance for Ticket Conversations

Jun <var data-var='date'> 9</var>, <var data-var='time'>08:31</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:32</var> EDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 9</var>, <var data-var='time'>06:26</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>04:13</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 9</var>, <var data-var='time'>03:31</var> EDT Investigating - Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

Unexpected Device Availability Alerts

Apr <var data-var='date'> 2</var>, <var data-var='time'>18:50</var> EDT Resolved - The issue has been identified and resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:38</var> EDT Monitoring - The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> EDT Update - We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible. Apr <var data-var='date'> 2</var>, <var data-var='time'>15:26</var> EDT Investigating - Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

Service Disruption Affecting US Customers

Mar <var data-var='date'> 9</var>, <var data-var='time'>13:11</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:03</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:14</var> EDT Investigating - We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

Intermittent login issues

Mar <var data-var='date'> 9</var>, <var data-var='time'>11:24</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>10:01</var> EDT Investigating - We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

PSA Ticketing page

Feb <var data-var='date'>22</var>, <var data-var='time'>14:08</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>13:58</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>22</var>, <var data-var='time'>11:43</var> EST Investigating - We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

Auth0 Login fail issue

Feb <var data-var='date'>11</var>, <var data-var='time'>20:30</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>20:21</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>11</var>, <var data-var='time'>20:16</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>20:13</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>11</var>, <var data-var='time'>19:42</var> EST Update - Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available. Feb <var data-var='date'>11</var>, <var data-var='time'>18:47</var> EST Investigating - Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

Degraded / Slow GUI performance

Jan <var data-var='date'>12</var>, <var data-var='time'>10:08</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>09:28</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>06:48</var> EST Identified - Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

Stability issues for EU & UK regions

Jan <var data-var='date'>12</var>, <var data-var='time'>06:38</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>05:53</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>05:44</var> EST Update - Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix. Jan <var data-var='date'>12</var>, <var data-var='time'>05:28</var> EST Identified - Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

Login issues for EU & UK regions

Jan <var data-var='date'> 5</var>, <var data-var='time'>02:47</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>02:29</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 5</var>, <var data-var='time'>02:22</var> EST Investigating - Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

Splashtop Service Interruption

Dec <var data-var='date'> 5</var>, <var data-var='time'>05:18</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:52</var> EST Monitoring - Currently monitoring Cloudflare for applied fixes Dec <var data-var='date'> 5</var>, <var data-var='time'>04:11</var> EST Investigating - We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

Cloudflare Outage Impacting Services

Nov <var data-var='date'>18</var>, <var data-var='time'>11:12</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:24</var> EST Monitoring - Currently monitoring Cloudflare for applied fixes Nov <var data-var='date'>18</var>, <var data-var='time'>07:15</var> EST Identified - We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

Sep <var data-var='date'>11</var>, <var data-var='time'>09:04</var> EDT Resolved - Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer Sep <var data-var='date'>11</var>, <var data-var='time'>04:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>03:40</var> EDT Investigating - We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

Atera MSI installer flagged as a false positive by Microsoft Defender

Jul <var data-var='date'>24</var>, <var data-var='time'>12:32</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>12:08</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>11:50</var> EDT Investigating - We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

Agents showing offline status

Jul <var data-var='date'>22</var>, <var data-var='time'>12:28</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>11:42</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>10:59</var> EDT Investigating - We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

Jul <var data-var='date'>20</var>, <var data-var='time'>04:13</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>04:12</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>15</var>, <var data-var='time'>02:11</var> EDT Update - We continue to monitor the situation closely and are working with Microsoft engineers to address the issue. Please note that this currently impacts services for some US customers; EU services remain unaffected. Jul <var data-var='date'>14</var>, <var data-var='time'>20:52</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>18:53</var> EDT Investigating - We are currently investigating the issue.

Search, Ticket Creation, and Update Functions Experiencing Issues

Jul <var data-var='date'>17</var>, <var data-var='time'>13:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>12:53</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>17</var>, <var data-var='time'>11:54</var> EDT Investigating - We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

Jun <var data-var='date'>23</var>, <var data-var='time'>00:54</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>00:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>20:56</var> EDT Investigating - Splashtop servers are currently experiencing an issue. You might not be able to use Splashtop Remote in the console. The engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

Splashtop Performance

Jun <var data-var='date'>12</var>, <var data-var='time'>17:53</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>17:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>14:56</var> EDT Investigating - We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available.

Jun <var data-var='date'>11</var>, <var data-var='time'>12:56</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>12:46</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>12:23</var> EDT Investigating - We are currently experiencing an issue affecting Customer Portal SSO logins. Our team is actively investigating this and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

Customer Portal SSO Login Issue

Jun <var data-var='date'> 6</var>, <var data-var='time'>10:49</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>13:51</var> EDT Investigating - We are currently experiencing a service outage affecting Atera Academy. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

Atera Academy Unavailable

May <var data-var='date'>14</var>, <var data-var='time'>16:07</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>14:44</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>10:38</var> EDT Identified - We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts. As a temporary workaround, please use AnyDesk for remote access.

Splashtop degraded performance

Jan <var data-var='date'>17</var>, <var data-var='time'>12:07</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>17</var>, <var data-var='time'>10:29</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>17</var>, <var data-var='time'>10:01</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>17</var>, <var data-var='time'>09:48</var> EST Investigating - We are aware that some customers may encounter issues while attempting to make purchases. This is due to an outage with our third-party payment provider, BlueSnap. Our team is actively working with BlueSnap to resolve this issue as quickly as possible. For updates on BlueSnap's status, please visit: https://status.bluesnap.com/. We appreciate your patience and understanding.

Issue with Payment Processing

Nov <var data-var='date'>28</var>, <var data-var='time'>07:17</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>06:41</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>28</var>, <var data-var='time'>06:19</var> EST Investigating - We are currently experiencing connectivity issues with Splashtop services in Europe. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.

Is Atera down?

Atera status is UP

Lastest published events

Payment Processing Issue (Duplicate Charges)

Degraded Performance for Ticket Conversations

Unexpected Device Availability Alerts

Atera Services, Components and Regions

Recent Atera events

Payment Processing Issue (Duplicate Charges)

Degraded Performance for Ticket Conversations

Unexpected Device Availability Alerts

Service Disruption Affecting US Customers

Intermittent login issues

PSA Ticketing page

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Is Atera down?

Atera status is UP

Lastest published events

Payment Processing Issue (Duplicate Charges)

Degraded Performance for Ticket Conversations

Unexpected Device Availability Alerts

Atera Services, Components and Regions

Recent Atera events

Payment Processing Issue (Duplicate Charges)

Degraded Performance for Ticket Conversations

Unexpected Device Availability Alerts

Service Disruption Affecting US Customers

Intermittent login issues

PSA Ticketing page

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!