Jul <var data-var='date'>19</var>, <var data-var='time'>21:05</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>20:05</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>19</var>, <var data-var='time'>20:04</var> AEST Scheduled - Scheduled maintenance is now underway. During this window (until around 9 PM AEST) you may notice brief interruptions or slower response times in Assignar Pay. No action is needed on your end — we'll post an update here as soon as it's complete.

Scheduled maintenance

Jul <var data-var='date'>16</var>, <var data-var='time'>21:21</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>20:10</var> AEST Monitoring - The authentication service has been restored and login access to the Assignar web dashboard and mobile app is back to normal. We apologise for the disruption and thank you for your patience. Jul <var data-var='date'>16</var>, <var data-var='time'>19:06</var> AEST Identified - We are investigating an incident preventing users from logging in to the Assignar web dashboard and mobile app. We have identified the cause as two concurrent issues with upstream service providers: * A service disruption affecting our third-party authentication provider, which is preventing new logins and session refreshes. * An ongoing AWS CloudFront incident affecting content delivery. Both issues originate outside of Assignar's application. Our team is actively working with the affected providers and monitoring progress. We will provide an update within the next hour.

Login issues affecting Dashboard and Mobile App

Jul <var data-var='date'>16</var>, <var data-var='time'>13:22</var> AEST Resolved - The issue causing slower response times in Assignar Pay has been resolved, and everything is now operating normally. Thanks for your patience while we sorted this out. If you notice any lingering issues, please reach out to our support team. Jul <var data-var='date'>16</var>, <var data-var='time'>12:58</var> AEST Monitoring - We've identified the cause of the slowdown and applied a fix. Response times are back to normal across Assignar Pay. We're keeping a close eye on things to confirm everything stays stable, and will mark this resolved shortly. Jul <var data-var='date'>16</var>, <var data-var='time'>12:48</var> AEST Investigating - We're currently investigating elevated response times affecting Assignar Pay. Users will notice slow load times and timeouts while using the app. Our engineering team is actively working to identify the cause. Next update within 30 minutes.

We're currently investigating elevated response times affecting Assignar Pay

Jul <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:50</var> AEST Monitoring - The access issues affecting the dashboard in the Australia region have been successfully resolved. All services are now fully operational and back to normal. Users should now be able to log in without issue, and active sessions have stabilized. Our team will continue to monitor the system closely to ensure ongoing performance. Thank you for your patience and understanding while we worked to resolve this interruption. If you continue to experience any residual issues, please reach out to our support team. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:36</var> AEST Investigating - We are currently investigating an issue impacting our dashboard services in the Australia region. Users may experience login failures, and active sessions may be prematurely logged out. Our engineering team is actively diagnosing the root cause to restore stable access as quickly as possible. We apologize for any disruption to your operations.

Dashboard Access Outage (AU Region Only)

Jun <var data-var='date'>23</var>, <var data-var='time'>08:43</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>08:28</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>07:42</var> AEST Investigating - We're currently experiencing delays with background jobs — including data imports, document and PDF processing, and automated emails — due to an outage with one of our infrastructure providers. The rest of Assignar Pay is operating normally: you can sign in, view your data, and continue working as usual. No data has been lost. Any jobs queued during this period will process automatically once service is restored. We're monitoring the provider's status closely and will update here as we know more.

Assignar Pay - Background Processing Delays

May <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>17:06</var> AEST Scheduled - Please be advised that Assignar will be undergoing scheduled platform maintenance. This maintenance will affect all components of the Assignar platform across all regions. Users will be unable to log in for approximately 30 minutes. Maintenance Schedule: -- Denver: Friday, May 8th at 9:00 PM -- Sydney: Saturday, May 9th at 1:00 PM Note: Please ensure you and your team save any active work prior to the maintenance window. We apologize for any inconvenience this disruption may cause and greatly appreciate your understanding.

Scheduled Platform Maintenance Notice

Mar <var data-var='date'>11</var>, <var data-var='time'>17:06</var> AEDT Resolved - Data syncing has completed and all reports in Insight are now up to date. The incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>12:46</var> AEDT Monitoring - The service has been restored, and we are currently monitoring the report data syncing into Insight. We will provide another update once all data has been fully synced. Mar <var data-var='date'>11</var>, <var data-var='time'>12:13</var> AEDT Update - We have identified the root cause of the incident and are currently working on restoring the service. We will provide another update once the service has been fully restored. Mar <var data-var='date'>11</var>, <var data-var='time'>11:07</var> AEDT Identified - We’re currently aware of an issue with data service delays, which may cause Insight reports to appear out of sync. Our team has identified the problem and is actively working on a resolution. We will provide updates as progress is made. We appreciate your patience.

Insight reports out of sync

Oct <var data-var='date'>21</var>, <var data-var='time'>00:02</var> AEDT Resolved - This incident has been resolved Oct <var data-var='date'>20</var>, <var data-var='time'>23:13</var> AEDT Monitoring - Service has been restored and we are monitoring results. Oct <var data-var='date'>20</var>, <var data-var='time'>19:23</var> AEDT Investigating - We are currently experiencing an outage affecting our SMS service due to a third-party infrastructure provider outage. Our team is actively monitoring the situation and working with our service provider to restore full functionality as quickly as possible. Impact: SMS notifications and messages are currently unavailable All other services remain operational We will provide updates as more information becomes available. We apologise for any inconvenience this may cause.

SMS Service Degradation

Oct <var data-var='date'>20</var>, <var data-var='time'>20:41</var> AEDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>20:27</var> AEDT Monitoring - Assignar Pay has been fully restored following the resolution of the infrastructure provider outage. All services are now operating normally. Any delayed transactions will be processed automatically. Thank you for your patience. Oct <var data-var='date'>20</var>, <var data-var='time'>19:24</var> AEDT Investigating - Assignar Pay is currently experiencing a service disruption due to a third-party infrastructure provider outage in one of our hosting regions. Our engineering team is actively monitoring the situation and working to restore full service. Impact: Assignar Pay services are currently unavailable Payment processing and financial transactions may be delayed All other Assignar services remain operational We are working urgently to restore service and will provide updates as the situation progresses. We apologise for the disruption to your operations.

Assignar Pay Service Disruption

Jul <var data-var='date'>21</var>, <var data-var='time'>16:29</var> AEST Resolved - The issue affecting report generation in our Insights module has been fully resolved. All reporting functionality is now operating normally. We apologise for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue. If you continue to experience any issues, please contact our support team. Jul <var data-var='date'>21</var>, <var data-var='time'>10:04</var> AEST Monitoring - Our engineering team has implemented a fix for the report generation issues in the Insights module. The service should now be functioning normally. We are currently monitoring the system to ensure stability and that all report generation functionality is working as expected. If you continue to experience any issues with generating reports, please don't hesitate to contact our support team. Jul <var data-var='date'>21</var>, <var data-var='time'>10:00</var> AEST Investigating - We are currently investigating an issue affecting report generation in our Insights module. Some customers may experience failures when attempting to generate reports, with errors related to database connectivity. Our engineering team has been notified and is actively working to resolve this issue. We will provide updates as more information becomes available.

Insights Module - Report Generation Issues

Jun <var data-var='date'> 6</var>, <var data-var='time'>19:56</var> AEST Resolved - This incident has been resolved Jun <var data-var='date'> 6</var>, <var data-var='time'>16:19</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 6</var>, <var data-var='time'>14:54</var> AEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:52</var> AEST Investigating - Issue Summary - We are currently experiencing an issue that is preventing Digital Docket reports from loading in the Insights module for customers in Australia and New Zealand. Affected users may see error messages or empty data when attempting to access these reports. Current Status - Our engineering team has identified the root cause and is actively working to resolve the issue. We are implementing a fix and expect service to be restored shortly. Workaround - None available at this time. We will provide an update within the next hour or sooner if the issue is resolved. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full functionality.

Digital Docket Reports Unavailable

May <var data-var='date'> 8</var>, <var data-var='time'>00:24</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>21:14</var> AEST Monitoring - We are observing recovery in message delays to a subset of Australian Phone Numbers. Our partner's Engineers are continuing to work with SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available. May <var data-var='date'> 7</var>, <var data-var='time'>19:01</var> AEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> AEST Update - The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our SMS partner Engineers are continuing to work with the SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available. May <var data-var='date'> 7</var>, <var data-var='time'>18:17</var> AEST Investigating - The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our service provider's engineers are working with carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Inbound Message Delivery Failures Towards a Subset of Australian Phone Numbers - Mobile Originated

Mar <var data-var='date'>11</var>, <var data-var='time'>21:43</var> AEDT Resolved - This incident has been resolved, and all scheduled reports are running as usual. Mar <var data-var='date'>11</var>, <var data-var='time'>12:27</var> AEDT Monitoring - We have implemented a fix, and our Insights and Reporting platform is operational. However, due to the incident, all `scheduled reports` will be paused for the next 6–12 hours as our team restores normal operations. We expect `scheduled reports` to be fully operational by the end of the day. We appreciate your patience, and the team will continue to monitor it and provide further updates as needed. Mar <var data-var='date'>11</var>, <var data-var='time'>10:24</var> AEDT Identified - We are currently experiencing an issue impacting all customers using our Insights and Reporting platform. Our team has identified the problem and is actively working on a resolution. We will provide updates as progress is made. We appreciate your patience.

Insights and Reporting Issues

Oct <var data-var='date'>15</var>, <var data-var='time'>10:08</var> AEDT Resolved - This Insights reporting issue has been solved; the service is operating as usual. Oct <var data-var='date'>14</var>, <var data-var='time'>14:30</var> AEDT Monitoring - A fix has been implemented, and Insights services have been restored. The team will continue to monitor for any further issues. Oct <var data-var='date'>14</var>, <var data-var='time'>11:15</var> AEDT Identified - We are aware of an Insights reporting issue affecting our users. Insights reports are running slowly and, in some cases, failing to load at all. The team is working on resolving this issue as soon as possible and apologises for the impact it has had on customer operations.

Assignar Insights reporting slow and reports failing

Oct <var data-var='date'>13</var>, <var data-var='time'>18:17</var> AEDT Resolved - Insight reporting issue has been resolved and reporting services are back to normal operations. Oct <var data-var='date'> 9</var>, <var data-var='time'>19:26</var> AEDT Monitoring - A fix has been implemented, and the team is monitoring the situation. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> AEDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>16:59</var> AEDT Identified - We have identified the issue affecting some users' Insights reports, and our team is actively working to resolve it. If you are experiencing this issue, retrying the report after 10-15 minutes may help resolve it. Thank you for your patience and understanding.

Insights Reports not displaying for some users

Oct <var data-var='date'>13</var>, <var data-var='time'>18:15</var> AEDT Completed - The scheduled maintenance has been completed. All services are back to normal operations. Thank you for your patience. Oct <var data-var='date'>13</var>, <var data-var='time'>17:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> AEDT Scheduled - Please be advised that we will perform scheduled maintenance on the Assignar platform on Sunday, 13th October 2024, from 5:00 PM to 6:00 PM AEST. The platform will remain available during the maintenance window; however, you may experience degraded performance and short periods (up to 5 minutes) during which data updates may fail. For users in other time zones, the maintenance window will occur at the following times: - Denver (MDT): Sunday, 13th October 20241:00 AM – 2:00 AM - New York (EDT): Sunday, 13th October 20243:00 AM – 4:00 AM - San Francisco (PDT): Sunday, 13th October 2024 12:00 AM – 1:00 AM We anticipate minimal disruption and will work to ensure that the maintenance is completed as quickly as possible. Thank you for your understanding and continued support.

Assignar Platform Maintenance

Sep <var data-var='date'>19</var>, <var data-var='time'>15:39</var> AEST Resolved - This has been resolved. We will continue to monitor to ensure there are no further issues Sep <var data-var='date'>18</var>, <var data-var='time'>17:27</var> AEST Monitoring - A fix for this issue has been implemented. We will continue to monitor this to ensure there are no further issues. Sep <var data-var='date'>18</var>, <var data-var='time'>17:16</var> AEST Identified - We are currently working on a fix for this issue and expect for it to be available shortly for users. Sep <var data-var='date'>18</var>, <var data-var='time'>16:59</var> AEST Investigating - We are currently investigating the underlying cause of an issue that is resulting in some users being logged out of the Assignar Dashboard when attempting to access a page they do not have permission to view. We will provide an update as soon as possible.

Insufficient Dashboard Page Permissions Causing Logout

Jul <var data-var='date'>21</var>, <var data-var='time'>20:20</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>16:12</var> AEST Scheduled - Please be advised that due to scheduled platform maintenance, users will be unable to log into Assignar for a period of 15-20 minutes. The maintenance is scheduled to take place on: Sunday, 21st July at 8:00 PM (Sydney) / 3:00 AM (Denver) This maintenance will affect customers in all regions and all components of the Assignar platform. We apologize for any inconvenience this may cause and appreciate your understanding.

Upcoming platform maintenance will temporarily impact user logins

Jun <var data-var='date'>26</var>, <var data-var='time'>08:47</var> AEST Resolved - Slowness related to AU Insights Data Analytics reporting has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>07:25</var> AEST Monitoring - Slowness related to 'Data Analytics' in the Dashboard has been resolved. The team will continue to monitor the service. Jun <var data-var='date'>19</var>, <var data-var='time'>15:43</var> AEST Identified - We are aware that some Australian customers are experiencing slower-than-usual response times when using 'Data Analytics' in the Dashboard. Our team is actively working on resolving the issue. The issue does not affect the 'Reporting' functionality in the dashboard.

Degraded performance on Data Analytics

Apr <var data-var='date'>26</var>, <var data-var='time'>10:23</var> AEST Resolved - This issue has been resolved. We will continue to monitor performance. Apr <var data-var='date'>26</var>, <var data-var='time'>09:25</var> AEST Monitoring - This issue has been resolved. The team will continue to monitor for any issues. Apr <var data-var='date'>26</var>, <var data-var='time'>08:53</var> AEST Investigating - We are currently investigating an issue that is causing some users to be unable to view their custom Insight Reports.

Custom Insight Reports Unavailable for Some Users

Mar <var data-var='date'>21</var>, <var data-var='time'>12:08</var> AEDT Resolved - This issue has been resolved. Document merges and custom prints are working as expected for all customers. If you have an issue with previously generated merges still having the 'SAMPLE' watermark, please log a support ticket so the team can help you regenerate them. Mar <var data-var='date'>20</var>, <var data-var='time'>09:00</var> AEDT Identified - We are aware that some customers are experiencing an issue with our 'Document Merge' functionality, where PDFs and documents display a "SAMPLE" watermark across the merged documents and custom prints. The team has identified the issue and is working to resolve it as soon as possible.

A "SAMPLE" watermark displayed across merged documents and custom prints

Mar <var data-var='date'>18</var>, <var data-var='time'>14:07</var> AEDT Resolved - This incident has now been resolved. If you have any further issues, please log a ticket with Assignar Support Mar <var data-var='date'>18</var>, <var data-var='time'>11:06</var> AEDT Monitoring - A fix has been implemented and is being monitored. Affected users will need to close and re-open or refresh their Assignar Mobile application to resolve the issue. Mar <var data-var='date'>18</var>, <var data-var='time'>10:12</var> AEDT Identified - The team has identified an issue affecting the links in allocation SMS's sent to workers using Assignar Mobile App version 8.11.1. The workers can still view their allocations as normal, however the "Team" page is currently not displaying any information for the affected users. Users on other versions are not impacted.

Assignar Mobile Version 8.11.1 - Allocation SMS Link Not Working

Dec <var data-var='date'> 6</var>, <var data-var='time'>13:57</var> AEDT Resolved - This issue has now been resolved. Dec <var data-var='date'> 6</var>, <var data-var='time'>07:04</var> AEDT Monitoring - This has been resolved. "Data Analytics" services are functioning as expected. The team will continue to monitor the situation. Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> AEDT Identified - We have identified an issue which is causing delays in the refresh of data to our "Data Analytics" services within the Assignar Dashboard. There is no impact to the "Reporting" functionality. The data refresh impact is only to the "Data Analytics" services. We are actively working on resolving the issue.

Data Analytics - Data refresh delays

Nov <var data-var='date'>13</var>, <var data-var='time'>09:59</var> AEDT Resolved - Issues experienced with uploading new custom print and document merge templates have been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>04:32</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>10</var>, <var data-var='time'>12:40</var> AEDT Identified - The issue related to uploading new or updated templates has been identified. The team are working to resolve the issue, and the estimated resolution is due within the next 24 hours. Please note: this issue only affects uploading new or modified templates and does not affect custom print or document merges from existing templates. Nov <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> AEDT Investigating - We are investigating an issue affecting uploading new custom print templates for forms and dockets within Assignar. Custom print and document merges using existing templates are not affected by this issue.

Issue uploading new custom print templates

Oct <var data-var='date'>31</var>, <var data-var='time'>07:27</var> AEDT Resolved - This issue has now been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>17:55</var> AEDT Monitoring - A fix has been implemented, and we will continue to monitor this issue. Oct <var data-var='date'>30</var>, <var data-var='time'>12:09</var> AEDT Identified - The team has identified an issue with the "All Insights" page in our Assignar dashboard. For some users, their Insights report list and favourites do not load, and an error message is displayed - "Looks like you have no reports setup. Click here to get started." If you experience this issue, please try refreshing the page after 2-3 minutes. The team is working to resolve this issue as soon as possible.

Is Assignar down?

Assignar status is UP

Lastest published events

Scheduled maintenance

Login issues affecting Dashboard and Mobile App

We're currently investigating elevated response times affecting Assignar Pay

Assignar Services, Components and Regions

Recent Assignar events

Scheduled maintenance

Login issues affecting Dashboard and Mobile App

We're currently investigating elevated response times affecting Assignar Pay

Dashboard Access Outage (AU Region Only)

Assignar Pay - Background Processing Delays

Scheduled Platform Maintenance Notice