Jul <var data-var='date'>23</var>, <var data-var='time'>15:53</var> UTC Resolved - We experienced a brief disruption with one of our non-critical services that impacted the display of posts in user feeds. The issue was isolated to feed rendering and did not affect data integrity or other platform functionality. The affected service has been restored, and user feeds are now functioning as expected. We will continue to monitor the service to ensure stability. We apologize for any inconvenience this may have caused.

Issue with users unable to view latest posts

May <var data-var='date'>19</var>, <var data-var='time'>16:39</var> UTC Resolved - Incident Update: Earlier today, a subset of customers using credit cards for rewards redemption experienced issues following a recent payment method change that was deployed to Production. The team identified the root cause quickly, implemented a fix, and restored normal functionality within the hour. We are continuing to monitor the systems closely to ensure stability. We apologize for the inconvenience caused and appreciate everyone who helped surface and resolve the issue quickly.

Some users were unable to redeem rewards.

Mar <var data-var='date'>25</var>, <var data-var='time'>14:31</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>14:30</var> UTC Monitoring - We are back online, monitoring the system Mar <var data-var='date'>25</var>, <var data-var='time'>14:10</var> UTC Identified - We are currently aware of an issue where the Feed is not loading for users. Our engineering team is actively investigating and working on a fix. We will keep you posted with updates as we make progress. Thank you for your patience.

Feed Service Degradation – Feed Not Loading for Users

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:35</var> UTC Investigating - We are currently investigating this issue.

Web Application is Down

Nov <var data-var='date'>26</var>, <var data-var='time'>17:35</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>17:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>26</var>, <var data-var='time'>17:19</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>26</var>, <var data-var='time'>17:05</var> UTC Investigating - We noticed our rewards domain is not loading for few users. We are currently investigating

Partial Disruption in Rewards

Oct <var data-var='date'>23</var>, <var data-var='time'>13:25</var> UTC Resolved - The issue has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>12:49</var> UTC Identified - We want to inform you of a temporary issue affecting Amazon redemptions through the Assembly platform for customers using our simple setup. Earlier today, access to Amazon was inadvertently disrupted, resulting in a temporary inability to redeem rewards via Amazon for some users. This was an internal error and we sincerely apologize for the inconvenience this may have caused. Our team is actively working to restore full access as quickly as possible. We are treating this with the highest priority and will keep you updated on progress. We appreciate your patience and understanding. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out to our support team.

Temporary Disruption in Amazon Redemption Access

Sep <var data-var='date'>24</var>, <var data-var='time'>17:51</var> UTC Resolved - We experienced a brief period of elevated latency across parts of the platform due to a background processing issue. The root cause has been addressed and system performance is back to normal. We are continuing to monitor closely. Thank you for your patience.

Temporary Admin Slowness

Sep <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC Resolved - Earlier today, we experienced a brief 5 minute disruption in our login services due to an internal deployment that inadvertently affected system stability. The issue was quickly identified and resolved. Services are now fully operational, and we are monitoring closely to ensure continued stability. We sincerely apologise for the inconvenience. As part of our follow-up, we are reviewing our deployment processes to prevent such incidents in the future. Thank you for your patience.

Incident: Temporary Login Service Disruption

Sep <var data-var='date'> 4</var>, <var data-var='time'>13:18</var> UTC Resolved - We identified an issue where several users were unable to access their workspaces between 4:00 AM to 5:00 AM PT / LA time. The issue was detected internally and a fix was rolled out immediately. ✅ Current Status: Resolved 🔁 Action Required: Administrators are requested to advise affected users to refresh the login page and retry. Thank you for your patience and support.

Workspace Access Disruption

Aug <var data-var='date'>27</var>, <var data-var='time'>16:56</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>16:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>16:53</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>27</var>, <var data-var='time'>16:21</var> UTC Investigating - We are currently investigating this issue.

Give Recognition functionality is failing in Web and Mobile

Aug <var data-var='date'> 6</var>, <var data-var='time'>06:31</var> UTC Resolved - A minor performance fix unexpectedly caused a brief downtime for a few users. The issue has since been identified and resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>06:18</var> UTC Investigating - We are currently investigating this issue

Some users are unable to access the application

May <var data-var='date'>30</var>, <var data-var='time'>18:44</var> UTC Resolved - The issue was linked to a recent update to our feature management system which impacted a few sub-set of users. We have rolled back the change and the app is now fully functional. All systems are now functioning as expected. We’ll continue to monitor to ensure stability. Please refresh your browser once if you are still seeing issues. Thank you for your patience while we investigated and resolved this issue. May <var data-var='date'>30</var>, <var data-var='time'>16:34</var> UTC Investigating - We are currently investigating an issue that is preventing some users from opening the app. Our team is actively looking into it and we’ll share updates as soon as we have more information. We appreciate your patience.

Some users are experiencing issues accessing the app

Oct <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>19:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 9</var>, <var data-var='time'>18:28</var> UTC Investigating - We are currently investigating this issue.

Mobile App Connectivity Issue

May <var data-var='date'> 2</var>, <var data-var='time'>22:25</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>22:08</var> UTC Monitoring - A fix has been implemented, and we are monitoring. May <var data-var='date'> 2</var>, <var data-var='time'>21:56</var> UTC Identified - The issue is identified and a fix will be implemented shortly. May <var data-var='date'> 2</var>, <var data-var='time'>21:01</var> UTC Investigating - We are actively investigating a service degradation issue impacting platform loading. Our team is diligently working to resolve this to ensure optimal performance. Thank you for your patience as we address this issue.

Minor service degradation

Apr <var data-var='date'>12</var>, <var data-var='time'>05:24</var> UTC Resolved - We recently experienced a brief interruption in our services that lasted for a couple of minutes. We can confirm that our servers are now operating smoothly and without any issues. Apr <var data-var='date'>12</var>, <var data-var='time'>05:02</var> UTC Investigating - We are currently investigating the issue.

Mar <var data-var='date'>27</var>, <var data-var='time'>00:53</var> UTC Resolved - Our service provider encountered operational challenges that briefly impacted our application performance. We're pleased to report that the issue has been swiftly resolved on their end, and our services are now operating at full capacity. Rest assured, we remain vigilant to uphold stability. Your cooperation during this time is greatly appreciated! Mar <var data-var='date'>26</var>, <var data-var='time'>22:47</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>22:46</var> UTC Investigating - We're currently investigating intermittent loading issues in our systems.

Intermittent loading issues

Mar <var data-var='date'>20</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>16:35</var> UTC Monitoring - A fix has been applied and we are continuing to monitor the performance of our systems. Mar <var data-var='date'>20</var>, <var data-var='time'>16:26</var> UTC Update - We are continuing to investigate the issue. Mar <var data-var='date'>20</var>, <var data-var='time'>15:33</var> UTC Investigating - We are currently investigating the issue

Our API services are experiencing slowness

Feb <var data-var='date'>28</var>, <var data-var='time'>05:12</var> UTC Resolved - The maintenance window has been successfully completed. Monitoring over the past couple of weeks indicates satisfactory performance. Thank you for your patience and cooperation during this time. Feb <var data-var='date'>12</var>, <var data-var='time'>17:42</var> UTC Monitoring - The rewards system and other updates are operational, and we're currently monitoring the changes made. Feb <var data-var='date'> 9</var>, <var data-var='time'>22:35</var> UTC Investigating - We’re currently upgrading our rewards redemption system to bring you an even better experience. This includes enhancements to our platform’s security and functionality, ensuring a smoother and more secure process for redeeming your rewards. The system is still under maintenance, but we’re working diligently to restore access as quickly and safely as possible. We’re committed to not only resolving the accessibility of rewards but also to upgrading the overall system performance and security. We’re aiming to provide a more detailed timeline for when you can expect full functionality to return. An update will be provided by the end of day 02/09/2024. We expect access to redemptions to be out over the weekend and resume on Monday, 02/12/2024. For immediate concerns, please contact our support team at support@joinassembly.com. Thank you for your understanding as we enhance our systems to serve you better. We apologize for any inconvenience and are here to assist you through this period.

Enhanced security & improvements underway

Feb <var data-var='date'> 9</var>, <var data-var='time'>18:59</var> UTC Resolved - We're thrilled to announce that the issue affecting rewards redemption has been resolved successfully. Our team has worked tirelessly to address the underlying issue, and we're pleased to confirm that rewards redemption functionality is now fully operational. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout this process. Your satisfaction and security are our utmost priorities, and we're committed to delivering a seamless experience for our users. Thank you for your continued support and cooperation. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. Feb <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> UTC Monitoring - We're pleased to inform you that we've successfully completed the maintenance of redemption on our platform. However, we're currently awaiting confirmation from our third-party service provider to enable reward redemption for all users. We appreciate your patience and understanding. We'll provide further updates as soon as we have more information. Thank you for your continued support Feb <var data-var='date'> 9</var>, <var data-var='time'>14:46</var> UTC Update - In light of the rewards redemption incident, we observed that one of our internal accounts was compromised. We have taken proactive steps to ensure the continued security of our system and protect the data of all our users. As a precautionary measure, we have initiated forced logouts for all user accounts. This means that you may be required to log in again when accessing our platform. Please be assured that this action is not indicative of a data breach. Instead, it is a proactive security measure taken on our part to mitigate any potential risks associated with unauthorized access. We take the security and privacy of our users' data very seriously, and this measure is part of our ongoing commitment to maintaining a safe and secure environment for all our customers. We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation as we work to ensure the continued security of our platform. If you have any questions or concerns, please do not hesitate to reach out to our support team Feb <var data-var='date'> 9</var>, <var data-var='time'>08:58</var> UTC Update - We're continuing to work closely with our rewards redemption service provider to resolve the ongoing maintenance incident. At this time, it's taking longer than anticipated, and we appreciate your patience as we work towards a resolution. Please rest assured that all other features and functionalities remain operational. We're focused on restoring full service as soon as possible. Thank you for your understanding and cooperation. Feb <var data-var='date'> 8</var>, <var data-var='time'>23:31</var> UTC Investigating - We are currently experiencing an issue with our rewards redemption system, and as a result, we have temporarily disabled the feature to prevent further use. Our team is actively working to address the issue and restore functionality as soon as possible. During this time, the rewards redemption system will be undergoing maintenance, and it will be unavailable for use. We apologize for any inconvenience this may cause. Rest assured, we are prioritizing the resolution of this issue and will provide updates as soon as the system is back online. Thank you for your patience and understanding.

Maintenance: Rewards Redemption System

Feb <var data-var='date'> 1</var>, <var data-var='time'>14:47</var> UTC Resolved - This incident is resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>14:34</var> UTC Investigating - We are currently investigating this issue.

Our API services are down

Jan <var data-var='date'>31</var>, <var data-var='time'>18:16</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>31</var>, <var data-var='time'>18:07</var> UTC Investigating - We are reopening the issue and investigating it currently.

Jan <var data-var='date'>31</var>, <var data-var='time'>17:49</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>31</var>, <var data-var='time'>17:31</var> UTC Investigating - We are currently investigating the issue

Our services are down

Jan <var data-var='date'>30</var>, <var data-var='time'>19:48</var> UTC Resolved - This issue was isolated to few internal accounts. Does not affect all users. Please ignore. Jan <var data-var='date'>30</var>, <var data-var='time'>19:41</var> UTC Investigating - We are currently investigating the issue.

Files are not showing up in user accounts

Jan <var data-var='date'>19</var>, <var data-var='time'>17:36</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>17:32</var> UTC Monitoring - Our technical team identified an issue with our internal systems that led to a temporary disruption in service. This issue has been promptly resolved, and our services are now functioning smoothly. Jan <var data-var='date'>19</var>, <var data-var='time'>17:14</var> UTC Investigating - We are currently investigating the issue

We are observing degraded performance

Oct <var data-var='date'>13</var>, <var data-var='time'>17:31</var> UTC Resolved - The incident has been resolved Oct <var data-var='date'>13</var>, <var data-var='time'>17:29</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>13</var>, <var data-var='time'>16:00</var> UTC Investigating - We have identified an issue affecting some of our users who utilize SAML for authentication.

Is Assembly down?

Assembly status is UP

Lastest published events

Issue with users unable to view latest posts

Some users were unable to redeem rewards.

Feed Service Degradation – Feed Not Loading for Users

Assembly Services, Components and Regions

Recent Assembly events

Issue with users unable to view latest posts

Some users were unable to redeem rewards.

Feed Service Degradation – Feed Not Loading for Users

Web Application is Down

Partial Disruption in Rewards

Temporary Disruption in Amazon Redemption Access