Mar <var data-var='date'>30</var>, <var data-var='time'>17:40</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>17:34</var> UTC Update - We have identified and fixed the issue. We see latency coming back down to regular levelsMar <var data-var='date'>30</var>, <var data-var='time'>17:18</var> UTC Identified - The issue has been identified and we are in the process of resolving the issue.

[Copilot] High Latency on Draft Reply

Mar <var data-var='date'> 6</var>, <var data-var='time'>19:27</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the resultsMar <var data-var='date'> 6</var>, <var data-var='time'>18:04</var> UTC Identified - The issue has been identified and a fix is being implementedMar <var data-var='date'> 6</var>, <var data-var='time'>17:11</var> UTC Update - We are continuing to investigate this issueMar <var data-var='date'> 6</var>, <var data-var='time'>16:17</var> UTC Investigating - We are currently investigating this issue

Adherence metrics missing from Team Performance report

Mar <var data-var='date'> 5</var>, <var data-var='time'>00:51</var> UTC Resolved - Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates. Once root cause was confirmed, we proactively diverted all traffic to human agents.

Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates.

Mar <var data-var='date'> 3</var>, <var data-var='time'>17:16</var> UTC Resolved - This incident has been resolved, and we will continue to recover past data into AssembledMar <var data-var='date'> 3</var>, <var data-var='time'>15:53</var> UTC Monitoring - The fix has been deployed and we are monitoring the status of AssembledMar <var data-var='date'> 3</var>, <var data-var='time'>14:52</var> UTC Update - We are addressing the root cause of the issue, and working to get a resolutionMar <var data-var='date'> 3</var>, <var data-var='time'>14:08</var> UTC Update - We are continuing to work on a fix for the data sync issueMar <var data-var='date'> 3</var>, <var data-var='time'>13:30</var> UTC Identified - We have identified the root cause of the sync issue, and are producing a fixMar <var data-var='date'> 3</var>, <var data-var='time'>12:57</var> UTC Investigating - We are currently investigating an issue with some contact platforms synchronising data with Assembled

Delay in some integration syncs pulling live data

Feb <var data-var='date'>26</var>, <var data-var='time'>22:58</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>22:37</var> UTC Update - From 1:32 PM to 5:30 PM EST, AI chat responses were intermittently failing to retrieve knowledge base content when responding to users. We have identified and resolved the issue, and will be completing a postmortem to prevent recurrence.Feb <var data-var='date'>26</var>, <var data-var='time'>22:31</var> UTC Identified - The issue has been identified and a fix is being implemented.

Knowledge Retrieval Outage

Feb <var data-var='date'>24</var>, <var data-var='time'>21:35</var> UTC Resolved - We have identified and resolved the issue with Copilot’s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.Feb <var data-var='date'>24</var>, <var data-var='time'>21:05</var> UTC Investigating - We're currently investigating problems where Copilot's Draft reply functionality is not returning a proper response on a subset of customers.

Copilot draft reply is providing empty responses

Dec <var data-var='date'>21</var>, <var data-var='time'>00:00</var> UTC Resolved - All forecasts have been regenerated and the incident has been resolved.Dec <var data-var='date'>19</var>, <var data-var='time'>20:40</var> UTC Monitoring - We have rolled out a change that fixes the root cause of the issue, and are regenerating forecasts with the fix.Dec <var data-var='date'>19</var>, <var data-var='time'>20:08</var> UTC Identified - The issue has been identified and the fix has been implemented, we will be rolling this fix out shortly.Dec <var data-var='date'>19</var>, <var data-var='time'>19:35</var> UTC Investigating - Assembled is experiencing inaccurate forecasts being displayed for some staffing requirements. We're investigating the cause.

[Reporting and data services] Incorrect forecasts being displayed

Dec <var data-var='date'>17</var>, <var data-var='time'>21:37</var> UTC Resolved - We've fixed the bug causing errors on the staffing timeline. We apologize for the inconvenience!Dec <var data-var='date'>17</var>, <var data-var='time'>21:04</var> UTC Investigating - Assembled is experiencing degraded performance, which is causing some errors in requests to the Assembled site. You may experience error messages or alerts that "something went wrong" when changing dates or making adjustments on the staffing timeline.

Temporarily degraded performance

Nov <var data-var='date'>14</var>, <var data-var='time'>11:00</var> UTC Resolved - Voice agent experiencing increased latency

Voice agent degraded performance

Oct <var data-var='date'>20</var>, <var data-var='time'>22:30</var> UTC Resolved - All services are now operational.Oct <var data-var='date'>20</var>, <var data-var='time'>22:29</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>22:21</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>21:15</var> UTC Update - We are seeing meaningful improvement in services and partners as AWS reports recovery, but we are yet to see total recovery amongst all our partners. Assist AI Voice remains falling back to human agents.Oct <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC Update - We are continuing to monitor as AWS reports recovery, but we are yet to see all partners' services recover. Assist AI Voice remains falling back to human agents.Oct <var data-var='date'>20</var>, <var data-var='time'>18:10</var> UTC Update - We are continuing to monitor for improvements in upstream providers' services. Assist AI Voice remains falling back to human agents.Oct <var data-var='date'>20</var>, <var data-var='time'>17:36</var> UTC Update - We are automatically falling back to human agents from Assist AI Voice, and are working with upstream providers to resolve this as soon as possible.Oct <var data-var='date'>20</var>, <var data-var='time'>17:13</var> UTC Update - We are observing issues with multiple integration partners including Kustomer and Zendesk that are making handoff and connection between AI agents and ticketing systems unstable.Oct <var data-var='date'>20</var>, <var data-var='time'>17:10</var> UTC Update - We are also seeing ongoing issues syncing QA data with the MaestroQA platform, due to errors with MaestroQA's API.Oct <var data-var='date'>20</var>, <var data-var='time'>17:01</var> UTC Update - We are aware that our integrations with Kustomer are not working as expected at the moment due to issues connecting to Kustomer's API. This affects real-time data, reporting, and AI agent handoff. (AI agent handoff via Kustomer has been disabled.) See their status page for more details: https://status.kustomer.com/Oct <var data-var='date'>20</var>, <var data-var='time'>16:16</var> UTC Monitoring - Our upstream provider issues are beginning to resolve, and we're seeing reporting and real-time services slowly get back to normal. There may continue to be some delays and unexpected issues caused by third-party integrations, since some other products are also experiencing connectivity issues at the moment.Oct <var data-var='date'>20</var>, <var data-var='time'>15:09</var> UTC Identified - The issue with real-time and reporting services is due to upstream provider networking issues affecting much of the internet's infrastructure. We are awaiting a resolution from the provider.Oct <var data-var='date'>20</var>, <var data-var='time'>14:57</var> UTC Investigating - Due to the earlier incident caused by upstream provider service outages, some reports have delayed data, and some customers are experiencing timeouts while trying to load report data. Real-time notifications may also be impacted. Our team is investigating the issue to identify a solution.

[AI, Reporting and Data Services] Delays and errors in Voice, reporting and real-time services

Oct <var data-var='date'>20</var>, <var data-var='time'>10:44</var> UTC Resolved - A fix has been implemented from our provider and we've seen almost all of our underlying services recover. We'll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online.Oct <var data-var='date'>20</var>, <var data-var='time'>10:23</var> UTC Monitoring - At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available. The specific affected services / products are: - Loss of realtime agent state records - Loss of realtime ticket data - Delayed forecast updates - Delayed Assist autosends

Realtime states, ticket data, and email automations unavailable

Sep <var data-var='date'>23</var>, <var data-var='time'>07:45</var> UTC Resolved - Activities should now be syncing successfully into Google Calendar from Assembled.Sep <var data-var='date'>23</var>, <var data-var='time'>06:15</var> UTC Update - We are continuing to see a steady recovery.Sep <var data-var='date'>23</var>, <var data-var='time'>05:23</var> UTC Update - We are monitoring the synchronisation delay for creating events in Google Calendar.Sep <var data-var='date'>23</var>, <var data-var='time'>04:06</var> UTC Update - We are continuing to monitor the delay in synchronisation.Sep <var data-var='date'>23</var>, <var data-var='time'>03:00</var> UTC Monitoring - There is a delay synchronising events into Google Calendar after they have created in Assembled. We are aware of the issue, and monitoring for a resolution.

Delayed Google Calendar event creation

Sep <var data-var='date'>18</var>, <var data-var='time'>16:33</var> UTC Resolved - This incident has been resolved. Google has published a report regarding this issue: https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9Sep <var data-var='date'>18</var>, <var data-var='time'>15:36</var> UTC Monitoring - We are observing signs of recovery. We believe that users should no longer experience any issues, but will continue monitoring for errors.Sep <var data-var='date'>18</var>, <var data-var='time'>15:13</var> UTC Investigating - We are seeing Google SSO login errors. We believe this is an upstream error, and are investigating the issue. Please note that users who are already logged in are not affected.

Google SSO login errors

Sep <var data-var='date'>10</var>, <var data-var='time'>19:23</var> UTC Resolved - From 12:23 PM PT to 3:02 PM PT, chat handoffs were not functioning correctly. Conversations were not actually being handed off to human agents, and on the QA review page only the first message was visible even though conversations continued. The issue has been fully resolved going forward. We are also investigating options for retrieving the missing conversation data from the affected time window.

Assist chat handoff delivery issue

Aug <var data-var='date'>21</var>, <var data-var='time'>19:37</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>21</var>, <var data-var='time'>19:24</var> UTC Monitoring - We are seeing intermittent delays for email auto-sends and errors coming from Zendesk, which could delay any automatic email sends and prevent full functionality of handoff to Zendesk tickets. We are closely monitoring Zendesk's status page updates (https://status.zendesk.com/) and will put any mitigations in place where appropriate.

Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform

Aug <var data-var='date'> 6</var>, <var data-var='time'>04:30</var> UTC Resolved - Our upstream provider has resolved the incident, so our system is once again back in a healthy state to receive calls.Aug <var data-var='date'> 6</var>, <var data-var='time'>02:51</var> UTC Update - We are continuing to work on a fix for this issue.Aug <var data-var='date'> 6</var>, <var data-var='time'>02:50</var> UTC Identified - We're currently experiencing problems with some of our upstream voice providers. Our systems have automatically fallen back and are routing traffic to human agents. We're working with our upstream providers on a fix as soon as possible

Assist Voice is unavailable

Aug <var data-var='date'> 4</var>, <var data-var='time'>19:46</var> UTC Resolved - From 10:15am PT to 12:32 PT, agent messages sent from CRM platforms (Zendesk, Kustomer, etc.) were not appearing in the chat widget to end customers. This would occur for any messages escalated to live chat, but did not affect email handoff messages. We've identified and resolved the issue and the full functionality for live chat is restored. We'll be conducting a full postmortem of this incident.

Live chat escalation messages not being shown to end users

Jul <var data-var='date'>18</var>, <var data-var='time'>20:43</var> UTC Resolved - This incident has been resolved.

Assist UI unavailable for small set of users

Jul <var data-var='date'>18</var>, <var data-var='time'>16:25</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>18</var>, <var data-var='time'>16:05</var> UTC Identified - Google declared an incident regarding this issue: https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9

Jul <var data-var='date'>12</var>, <var data-var='time'>12:52</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>12</var>, <var data-var='time'>10:48</var> UTC Investigating - Voice agent experiencing audio cutoffs, affecting customers ability to converse with the agent

Jul <var data-var='date'> 9</var>, <var data-var='time'>21:42</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'> 9</var>, <var data-var='time'>21:42</var> UTC Update - We've reenabled our voice agent to start accepting calls againJul <var data-var='date'> 9</var>, <var data-var='time'>21:30</var> UTC Investigating - We are seeing intermittent errors from an upstream provider - we will be forwarding all calls from our Voice AI to live agents.

Degraded Voice performance due to upstream provider errors

Jul <var data-var='date'> 8</var>, <var data-var='time'>16:27</var> UTC Resolved - We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a live agent. Outage times: 9:27 AM to 9:46 AM Pacific

[RESOLVED] Degraded performance due to upstream provider failures

Jul <var data-var='date'> 1</var>, <var data-var='time'>18:47</var> UTC Resolved - We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a live agent.

Degraded performance due to upstream provider failures

Jun <var data-var='date'>13</var>, <var data-var='time'>17:48</var> UTC Resolved - Issue preventing interactions with the chat widget.

Public chat widget not loading

Jun <var data-var='date'>12</var>, <var data-var='time'>21:02</var> UTC Resolved - The issue has been resolved, and we are accepting calls again.Jun <var data-var='date'>12</var>, <var data-var='time'>18:16</var> UTC Identified - The issue has been identified and a fix is being implemented.

Is Assembled down?

Assembled status is UP

Lastest published events

[Copilot] High Latency on Draft Reply

Adherence metrics missing from Team Performance report

Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates.

Assembled Services, Components and Regions

Recent Assembled events

[Copilot] High Latency on Draft Reply

Adherence metrics missing from Team Performance report

Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates.

Delay in some integration syncs pulling live data

Knowledge Retrieval Outage

Copilot draft reply is providing empty responses

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Is Assembled down?

Assembled status is UP

Lastest published events

[Copilot] High Latency on Draft Reply

Adherence metrics missing from Team Performance report

Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates.

Assembled Services, Components and Regions

Recent Assembled events

[Copilot] High Latency on Draft Reply

Adherence metrics missing from Team Performance report

Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates.

Delay in some integration syncs pulling live data

Knowledge Retrieval Outage

Copilot draft reply is providing empty responses

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!