May <var data-var='date'> 5</var>, <var data-var='time'>14:18</var> NZST Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>14:16</var> NZST Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>14:13</var> NZST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>14:10</var> NZST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>14:03</var> NZST Investigating - All sites are returning Error 500. Currently investigating

Error 500

Mar <var data-var='date'> 6</var>, <var data-var='time'>00:07</var> NZDT Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>23:50</var> NZDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>23:13</var> NZDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 5</var>, <var data-var='time'>22:53</var> NZDT Investigating - We are currently investigating this issue.

Increased error rate of email/SMS workflows, review link tracking, and survey responses

Jan <var data-var='date'>20</var>, <var data-var='time'>10:27</var> NZDT Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>10:14</var> NZDT Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>20</var>, <var data-var='time'>10:10</var> NZDT Investigating - We are currently investigating this issue.

AskNicely returns Error 500

Oct <var data-var='date'>29</var>, <var data-var='time'>05:37</var> NZDT Resolved - This incident has been resolved. If you visited our corporate website during the incident and are still experiencing an issue, please try flushing your DNS cache: https://blog.hubspot.com/website/flush-dns Oct <var data-var='date'>29</var>, <var data-var='time'>05:17</var> NZDT Monitoring - A issue with our corporate website (asknicely.com) has been identified and a fix has been initiated. This did not directly affect the AskNicely Application but may impact users who start by clicking the Sign In link from our home page. As a workaround, those users may instead visit https://start.asknice.ly/findlogin/

Corporate website DNS outage

Oct <var data-var='date'>16</var>, <var data-var='time'>05:33</var> NZDT Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>05:18</var> NZDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>16</var>, <var data-var='time'>05:13</var> NZDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>16</var>, <var data-var='time'>04:30</var> NZDT Investigating - We are currently investigating unavailability in our application for some US customers.

Application Unavailable for some US customers

Oct <var data-var='date'> 3</var>, <var data-var='time'>04:02</var> NZDT Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>03:58</var> NZDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 3</var>, <var data-var='time'>03:57</var> NZDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 3</var>, <var data-var='time'>03:56</var> NZDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 3</var>, <var data-var='time'>03:56</var> NZDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 3</var>, <var data-var='time'>03:42</var> NZDT Investigating - We are currently investigating this issue.

Some US hosted customers are currently getting 404 and 500 errors when trying to access AskNicely

Sep <var data-var='date'>11</var>, <var data-var='time'>17:33</var> NZST Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>16:51</var> NZST Monitoring - A fix has been implemented and we are monitoring the results Sep <var data-var='date'>11</var>, <var data-var='time'>16:46</var> NZST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>11</var>, <var data-var='time'>16:35</var> NZST Investigating - We are currently investigating this issue.

Investigating increased error rates for US clients

Sep <var data-var='date'>10</var>, <var data-var='time'>03:56</var> NZST Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>03:49</var> NZST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>10</var>, <var data-var='time'>03:39</var> NZST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>10</var>, <var data-var='time'>03:36</var> NZST Investigating - We are currently investigating this issue.

Investigating increased error rates for US clients.

Aug <var data-var='date'> 1</var>, <var data-var='time'>22:34</var> NZST Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>22:10</var> NZST Investigating - We are currently investigating this issue.

Jul <var data-var='date'>17</var>, <var data-var='time'>23:22</var> NZST Resolved - This incident has been resolved. If you experience any issues, please clear your browser cache. If that does not resolve the issue, please contact AskNicely Support. Jul <var data-var='date'>17</var>, <var data-var='time'>23:13</var> NZST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>17</var>, <var data-var='time'>22:47</var> NZST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>17</var>, <var data-var='time'>22:30</var> NZST Investigating - We are currently investigating this issue.

Issue reported with the dashboard response widget and workflows page for some users.

Jun <var data-var='date'>25</var>, <var data-var='time'>03:58</var> NZST Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>03:35</var> NZST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>25</var>, <var data-var='time'>03:13</var> NZST Identified - We have identified a possible cause of surveys not displaying to respondents and are currently deploying a change for remediation. Jun <var data-var='date'>25</var>, <var data-var='time'>02:43</var> NZST Investigating - We are investigating reports of surveys not loading.

Surveys not loading for some users

Jun <var data-var='date'>19</var>, <var data-var='time'>11:20</var> NZST Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>10:56</var> NZST Investigating - We are currently investigating unavailability in our application.

Tenants hosted in Australia may be experiencing issues with loading their main dashboard page.

Jun <var data-var='date'>13</var>, <var data-var='time'>14:36</var> NZST Resolved - The incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>14:23</var> NZST Update - We are continuing to investigate this issue. Jun <var data-var='date'>13</var>, <var data-var='time'>14:21</var> NZST Investigating - We are currently investigating the issue

404 errors for tenants hosted in Australia and Europe

Jan <var data-var='date'>26</var>, <var data-var='time'>13:15</var> NZDT Resolved - We experienced a brief period of application unavailability due to malicious requests causing high server load. This issue has been resolved.

Application Unavailability

Aug <var data-var='date'>24</var>, <var data-var='time'>12:00</var> NZST Resolved - We experienced an application outage starting 11:20 AM due to a database issue. This incident was resolved within an hour.

Feb <var data-var='date'>21</var>, <var data-var='time'>16:57</var> NZDT Resolved - All AskNicely services are back to normal. Feb <var data-var='date'>21</var>, <var data-var='time'>16:04</var> NZDT Monitoring - AskNicely is back to being fully operational. We are monitoring for any continued irregular activity. Feb <var data-var='date'>21</var>, <var data-var='time'>15:51</var> NZDT Investigating - We have noticed irregular database activity and are performing emergency maintenance to resolve the issues. Services will be partially offline.

Database Issues

Oct <var data-var='date'> 9</var>, <var data-var='time'>12:18</var> NZDT Resolved - This is issue is now resolved. We have made several changes that have identified the root cause and rectified these issues. We will continue to monitor over the next several days. Oct <var data-var='date'> 9</var>, <var data-var='time'>09:44</var> NZDT Update - We are continuing to monitor, we have made a significant change that appears to rectify the issue. Again, we are monitoring this and we will do a debrief today. Oct <var data-var='date'> 9</var>, <var data-var='time'>04:25</var> NZDT Monitoring - We have identified an issue and are now monitoring. Oct <var data-var='date'> 9</var>, <var data-var='time'>04:13</var> NZDT Investigating - We are investigating a 502 Error on the US datacenter, we have several engineers looking into the issue.

502 Error USA Data Center

Oct <var data-var='date'> 6</var>, <var data-var='time'>12:22</var> NZDT Resolved - We have now resolved this incident and identified the cause. The engineering team are now doing a postmortem of the event to prevent this happening in the future. Oct <var data-var='date'> 6</var>, <var data-var='time'>12:19</var> NZDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 6</var>, <var data-var='time'>08:36</var> NZDT Monitoring - We are now monitoring the situation the situation and all our monitoring tools are reporting the system is operating within expected parameters. Oct <var data-var='date'> 6</var>, <var data-var='time'>08:34</var> NZDT Update - We have identified the source of the problem that has been causing an exceptional high load. Oct <var data-var='date'> 6</var>, <var data-var='time'>08:19</var> NZDT Identified - We have seen some performance issues that are causing some 502 and 504 errors. We are working hard to see where these are occurring, we will update this as we continue to find the root cause. All alert systems are operating as expected and now we are going through platform monitoring tool Oct <var data-var='date'> 6</var>, <var data-var='time'>05:13</var> NZDT Monitoring - We've rolled out changes to try resolve issues accessing AskNicely, and are monitoring current status. Oct <var data-var='date'> 6</var>, <var data-var='time'>04:33</var> NZDT Investigating - We are currently investigating a 502 error.

502 Error US Datacenter

May <var data-var='date'>17</var>, <var data-var='time'>10:18</var> NZST Resolved - This incident has been resolved. May <var data-var='date'>17</var>, <var data-var='time'>06:09</var> NZST Update - We are continuing to monitor for any further issues. May <var data-var='date'>17</var>, <var data-var='time'>05:56</var> NZST Update - We are continuing to monitor for any further issues. May <var data-var='date'>17</var>, <var data-var='time'>05:55</var> NZST Update - We have restarted Nginx and all metrics are now nominal. We will investigate further, continue to monitor. We have an error message that most likely requires a small nginx.config change to prevent this happening in the future. Engineers were alerted within 1 minutes of the first 500 errors. Site was restored to health in approx 10 - 15 minutes. Sorry for this outage. Your friendly engineering team. May <var data-var='date'>17</var>, <var data-var='time'>05:44</var> NZST Update - We are continuing to monitor for any further issues. May <var data-var='date'>17</var>, <var data-var='time'>05:44</var> NZST Monitoring - We are seeing 500 server errors related to NGINX. We are investigating and monitoring.

AskNicely Site 500 error

Aug <var data-var='date'>30</var>, <var data-var='time'>10:02</var> NZST Resolved - The issue has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>09:17</var> NZST Monitoring - We have identified an issue causing slow responses from the AskNicely application for our customers based in the US datacenter. We've taken steps to move load off the affected systems, and we expect response times to now be recovering to normal.

Site response performance problem

Jul <var data-var='date'> 2</var>, <var data-var='time'>18:59</var> NZST Resolved - We think we have a good understanding of what caused the incident, and do not anticipate any more problems. Sorry for any inconvenience. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:12</var> NZST Monitoring - We are currently monitoring a recent period of instability in our storage systems. Some AskNicely accounts were unavailable, but they seem to have now recovered. We continue to monitor the situation.

Brief period of unavailability

Mar <var data-var='date'>22</var>, <var data-var='time'>01:00</var> NZDT Resolved - This incident has been resolved.

Is AskNicely down?

AskNicely status is UP

Lastest published events

Error 500

Increased error rate of email/SMS workflows, review link tracking, and survey responses

AskNicely returns Error 500

AskNicely Services, Components and Regions

Recent AskNicely events

Error 500

Increased error rate of email/SMS workflows, review link tracking, and survey responses

AskNicely returns Error 500

Corporate website DNS outage

Application Unavailable for some US customers

Some US hosted customers are currently getting 404 and 500 errors when trying to access AskNicely

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Is AskNicely down?

AskNicely status is UP

Lastest published events

Error 500

Increased error rate of email/SMS workflows, review link tracking, and survey responses

AskNicely returns Error 500

AskNicely Services, Components and Regions

Recent AskNicely events

Error 500

Increased error rate of email/SMS workflows, review link tracking, and survey responses

AskNicely returns Error 500

Corporate website DNS outage

Application Unavailable for some US customers

Some US hosted customers are currently getting 404 and 500 errors when trying to access AskNicely

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!