Oct <var data-var='date'> 5</var>, <var data-var='time'>22:42</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>21:21</var> UTC Monitoring - Data is now up to date across Ashby. Search, lists, reports and the API are showing current information again, and pages that were loading slowly should be back to normal speed. We are continuing to monitor to ensure things stay stable. Oct <var data-var='date'> 5</var>, <var data-var='time'>18:46</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 5</var>, <var data-var='time'>18:46</var> UTC Investigating - Some data in Ashby may take longer than usual to show up. Recent changes, like stage moves, feedback, new applications or edits to candidate records, may not appear right away in search results, lists, reports or the API. Some pages may also load slowly or time out. Your changes are being saved, but may take longer to appear in Ashby. We are actively working on resolving this incident, until then if you don't see updated data, please wait before making the update again.

Delays in updated data appearing in Ashby

Sep <var data-var='date'>28</var>, <var data-var='time'>13:18</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>08:46</var> UTC Monitoring - We have been informed that traffic is being re-routed around the affected region by our upstream provider. We will continue monitoring until we have confirmation that the issue is fully resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>19:02</var> UTC Update - Our upstream provider has identified multiple subsea internet cable outages resulting in slowdowns in the Asia-Pacific region since September 21. Sep <var data-var='date'>23</var>, <var data-var='time'>10:48</var> UTC Identified - The issue appears to have resurfaced, we are awaiting an update from our upstream provider. If possible, we recommend using a VPN to a server outside the affected region. Sep <var data-var='date'>23</var>, <var data-var='time'>09:20</var> UTC Monitoring - We are no longer seeing the issue, we will be monitoring until we have had confirmation that the issue is resolved upstream. Sep <var data-var='date'>22</var>, <var data-var='time'>20:05</var> UTC Update - We have determined the issue to be a service degradation in Cloudflare's Asia region. We are working with them to get this resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>14:27</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>22</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently investigating an issue affecting app availability in South East Asia.

Ashby is unavailable or slow to load in South East Asia due to upstream provider

Sep <var data-var='date'>21</var>, <var data-var='time'>18:52</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>15:49</var> UTC Investigating - We are currently investigating an issue affecting app availability in South East Asia.

Ashby is unavailable in South East Asia

Sep <var data-var='date'>10</var>, <var data-var='time'>17:30</var> UTC Resolved - Some customers are experiencing degraded functionality when importing candidates in bulk. We have implemented a fix and are monitoring the system to confirm the issue is resolved.

Degraded functionality on bulk candidate import

Aug <var data-var='date'>31</var>, <var data-var='time'>18:11</var> UTC Resolved - Our upstream provider has resolved the issue. Aug <var data-var='date'>31</var>, <var data-var='time'>17:44</var> UTC Investigating - We're investigating degraded performance affecting document uploads and signing, caused by an incident with our upstream provider, Dropbox Sign. We are monitoring for updates from Dropbox Sign and will post as we learn more.

All-in-One: Elevated Dropbox Sign Errors

Aug <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>00:35</var> UTC Update - Certn has restored access for most affected accounts. A small number of accounts remain impacted and we're continuing to work with Certn to restore them Aug <var data-var='date'> 7</var>, <var data-var='time'>19:11</var> UTC Identified - Our Certn Assessment integration is currently unavailable due to an unexpected connection issue with Certn. We are working with them to resolve it.

Certn Integration Unavailable

Jul <var data-var='date'>27</var>, <var data-var='time'>21:12</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>21:10</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>27</var>, <var data-var='time'>15:12</var> UTC Identified - We have mitigated the issue, and response times have returned to normal. We will continue to work towards full resolution. Jul <var data-var='date'>27</var>, <var data-var='time'>14:56</var> UTC Investigating - We are experiencing elevated latency on the Ashby API available at api.ashbyhq.com, requests may take longer to be processed or time out altogether. The Engineering team is investigating the issue.

Elevated Ashby API Latency

Jul <var data-var='date'>18</var>, <var data-var='time'>17:59</var> UTC Completed - All pending application submissions have been processed and the app is fully available. Maintenance is complete. Jul <var data-var='date'>18</var>, <var data-var='time'>17:48</var> UTC Verifying - We've completed planned maintenance and are now processing the backlog of applications submitted during the read-only window. We are monitoring the system to ensure correct operations. Jul <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>20:24</var> UTC Scheduled - On Saturday, July 18, from approximately 4PM to 6PM GMT (9AM to 11AM PST), Ashby will be in read-only mode (except for job applications, which can still be submitted). During this time, we will be changing our database infrastructure. Details below. *How will this impact my Ashby access?* You can log in and view all information in Ashby, but cannot modify or delete it. We’ve disabled the interface for common functionality that modifies or deletes data. In some cases, the interface may not be disabled but will error (safely) when clicked. ATS sync will be paused during this time, and we anticipate that ATS data will be up to date within 2 hours after the infrastructure change is complete. *How will this impact job applicants?* Hosted job boards, Ashby Job Board API, and submitting applications via the Ashby Customer API will continue to function. Applications submitted during maintenance will not be viewable in Ashby until after it is complete. *How will this impact candidates who are interviewing?* Candidates will not be able to use direct scheduling, availability links, and candidate experience surveys, and will be presented with a message to try again later. Calendar events and conference meeting links will not be impacted, but feedback cannot be submitted until the transition is complete. *How will this impact live integrations?* During this time, any API calls that modify Ashby data will fail with 500 errors. *How will this impact Ashby’s People Workflows add-on?* You can view employees, workflows, and tasks, but cannot modify them, so completing tasks and advancing workflow steps will be disabled. Workflow automation is also paused: in-flight workflows will not advance, scheduled steps and reminders will not fire, and automated actions will not run. Automation will resume and process any steps that were due once maintenance is complete. The new-employee portal will also be read-only, allowing users to view tasks but not complete tasks or complete their profile. *How will I know when read-only mode begins and ends?* We will provide in-app messaging, post updates to status.ashbyhq.com, and email updates throughout the transition. You can subscribe to email updates at status.ashbyhq.com. We appreciate your patience and understanding as we maintain Ashby’s reliability and speed. Please reach out to your customer success manager or support@ashbyhq.com with any questions.

Ashby read-only due to infrastructure maintenance

Jul <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>10:44</var> UTC Monitoring - Our upstream provider has resolved the incident affecting SSO sign-ins. Users should now be able to log in normally. We are continuing to monitor recovery and will provide another update if the situation changes. Jul <var data-var='date'>16</var>, <var data-var='time'>09:12</var> UTC Update - We are continuing to monitor an issue where some users may intermittently experience a failed or timed-out login when signing in via SSO because of an issue in our upstream provider. If you hit an error signing in via SSO, please retry. If you're currently logged in, avoid logging out while the issue persists. Other login methods, including magic-link sign-in, are unaffected. We are actively monitoring and will post another update as the situation changes. Jul <var data-var='date'>16</var>, <var data-var='time'>08:40</var> UTC Identified - We are investigating intermittent failures when signing in to Ashby using SSO. Affected users may see a login error and need to retry. Other sign-in methods and the rest of Ashby are operating normally. The issue is caused by an incident in an upstream provider. Our team is actively monitoring the situation and will post another update as we learn more.

Some SSO sign-ins may fail

Jul <var data-var='date'>13</var>, <var data-var='time'>17:19</var> UTC Resolved - For approximately 11 minutes from 10:19 AM PDT to 10:30 AM PDT, Ashby users experienced long-running loading screens and, in some cases, errors. This was the result of requests to our servers taking too long to respond. Candidates applying for jobs were unaffected. Our maintenance this weekend will address the root cause of this issue by increasing our database capacity.

Long-Running Loading Screens and Timeouts

Jul <var data-var='date'> 8</var>, <var data-var='time'>04:17</var> UTC Resolved - This incident has been resolved. Resumes that failed to parse during the incident have been backfilled. Jul <var data-var='date'> 8</var>, <var data-var='time'>00:58</var> UTC Monitoring - Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled. Jul <var data-var='date'> 8</var>, <var data-var='time'>00:40</var> UTC Identified - Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.

Structured resume parsing unavailable

Jul <var data-var='date'> 6</var>, <var data-var='time'>18:30</var> UTC Resolved - From 11:30am until 1:40pm PDT, candidate PDF exports failed with a generic message. The cause of this issue has already been identified and fixed.

Candidate PDF Export Errors

Jul <var data-var='date'> 2</var>, <var data-var='time'>02:14</var> UTC Resolved - Our upstream provider, Cloudflare, has implemented a fix and our tests indicate they have resolved the issue. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:35</var> UTC Identified - Our upstream provider, Cloudflare, has confirmed a connectivity issue and is working on a fix. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:44</var> UTC Update - We are getting reports of Ashby being unavailable in Sydney. We're also getting limited reports of Ashby being unavailable in other regions, like Portland and San Francisco. We're working with an upstream provider to determine the root cause. Jul <var data-var='date'> 1</var>, <var data-var='time'>20:19</var> UTC Investigating - We are currently investigating this issue.

Sporadic reports of Ashby unavailable

Jul <var data-var='date'> 1</var>, <var data-var='time'>19:03</var> UTC Resolved - We've confirmed Ashby is available again in the Sydney region. We will work with our upstream provider to understand what happened. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:49</var> UTC Investigating - We are currently investigating this issue.

Degraded performance in Sydney region due to issues with upstream provider

Jun <var data-var='date'>27</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>21:03</var> UTC Scheduled - We will be performing maintenance on our calendar scheduling systems on Saturday June 27th, from 10:00am Pacific Time to approximately 11:00am Pacific Time. During this time, you can still schedule interviews in Ashby. However, the following delays may occur: - Calendar events may not sync with external calendars immediately. - Calendar invites may be delayed. - Calendar events created or edited outside of Ashby may be delayed in syncing to Ashby. Calendar syncs will automatically resume at the end of maintenance, and all pending calendar invites will be delivered. We will keep status.ashbyhq.com updated, and UI warnings will indicate when calendar sync is delayed.

All-in-One Scheduling - Calendar Sync Maintenance

Jun <var data-var='date'>24</var>, <var data-var='time'>22:21</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>21:51</var> UTC Monitoring - A fix has been implemented, and data is in the process of being recovered. Jun <var data-var='date'>24</var>, <var data-var='time'>21:16</var> UTC Identified - Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.

DropBox Sign updates not reflecting in Ashby

Jun <var data-var='date'>24</var>, <var data-var='time'>16:00</var> UTC Resolved - We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 5:00PM (UTC)

Delays for some Email and Slack Notifications

Jun <var data-var='date'>22</var>, <var data-var='time'>16:00</var> UTC Resolved - We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 7:00PM (UTC)

Jun <var data-var='date'>19</var>, <var data-var='time'>14:20</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>14:10</var> UTC Monitoring - We have remediated the root cause and are monitoring. Jun <var data-var='date'>19</var>, <var data-var='time'>13:47</var> UTC Identified - Conditional offer fields are not correctly respecting conditions, preventing some offers from being sent out. We have identified the root cause and are remediating.

Conditional offer fields do not respect conditions

Jun <var data-var='date'>19</var>, <var data-var='time'>06:30</var> UTC Resolved - Integrations degraded due to an infrastructure issue. Affected services include Google Workspace integration (including sending via Gmail); ATS syncs; autocomplete for candidate resumes/locations; and some AI features.

Degraded integrations

Jun <var data-var='date'>18</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>15:58</var> UTC Scheduled - Dropbox Sign will be performing routine maintenance on June 17, 2026 from 5:00-6:00 PM (Pacific). E-Signature Offers and Documents may be affected. See the Dropbox status page at the following link for more details:https://status.hellosign.com/incidents/24m1l6vyg4py

Scheduled Maintenance: E-Signature Offers and Documents may be impacted 5:00-6:00 PM Pacific.

Jun <var data-var='date'>16</var>, <var data-var='time'>09:22</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>08:55</var> UTC Monitoring - This issue has been diagnosed and a fix has been deployed. We're monitoring for further issues but expect this to be working for all customers now. Jun <var data-var='date'>16</var>, <var data-var='time'>08:21</var> UTC Investigating - We are aware of some customers being unable to load saved dashboards. We are investigating this issue.

All-in-One & Analytics - problems loading saved dashboards

Jun <var data-var='date'>15</var>, <var data-var='time'>19:15</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>17:30</var> UTC Monitoring - We have implemented a fix and are monitoring. Affected candidates or any user will need to refresh any links from jobs.ashbyhq.com or you.ashbyhq.com. Jun <var data-var='date'>15</var>, <var data-var='time'>17:12</var> UTC Update - We've identified that this issue affects any job page (embedded or not) in Safari. Jun <var data-var='date'>15</var>, <var data-var='time'>16:59</var> UTC Identified - We've identified an issue that's causing embedded job pages to not load in Safari

Job pages not working in Safari

Jun <var data-var='date'> 2</var>, <var data-var='time'>21:57</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:55</var> UTC Update - Our upstream provider has indicated that their service is operating normally, and we consider the incident resolved. Please reach out to support@ashbyhq.com in case you experience any delays or issues with AI notetaker calls going forward. Jun <var data-var='date'> 2</var>, <var data-var='time'>19:04</var> UTC Monitoring - All upstream provider issues have been resolved. We are investigating the affected AI Notetaker instances. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:55</var> UTC Identified - We are investigating an issue with the AI Notetaker which may affect the Meeting Bot's ability to attend a meeting

AI Notetaker Issues Due to Upstream Provider

Jun <var data-var='date'> 1</var>, <var data-var='time'>09:04</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:29</var> UTC Update - All systems are now operational, we are continuing to monitor Jun <var data-var='date'> 1</var>, <var data-var='time'>08:07</var> UTC Update - AI features are enabled again, and we're processing the backlog of accumulated work. Jun <var data-var='date'> 1</var>, <var data-var='time'>07:31</var> UTC Monitoring - The application has recovered. AI features are still affected, and we are actively working to mitigate the issues. Jun <var data-var='date'> 1</var>, <var data-var='time'>07:15</var> UTC Identified - We are seeing signs of recovery, though there may be residual instability. AI features will be unavailable as we mitigate the remaining issues. Jun <var data-var='date'> 1</var>, <var data-var='time'>06:49</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>06:34</var> UTC Update - We are currently investigating the issue Jun <var data-var='date'> 1</var>, <var data-var='time'>06:33</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>06:33</var> UTC Investigating - We are currently investigating this issue.

Is Ashby down?

Ashby status is UP

Lastest published events

Delays in updated data appearing in Ashby

Ashby is unavailable or slow to load in South East Asia due to upstream provider

Ashby is unavailable in South East Asia

Ashby Services, Components and Regions

Recent Ashby events

Delays in updated data appearing in Ashby

Ashby is unavailable or slow to load in South East Asia due to upstream provider

Ashby is unavailable in South East Asia

Degraded functionality on bulk candidate import

All-in-One: Elevated Dropbox Sign Errors

Certn Integration Unavailable