Dec <var data-var='date'> 8</var>, <var data-var='time'>15:58</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>13:55</var> EST Update - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>10:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 8</var>, <var data-var='time'>09:55</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> EST Investigating - We are currently investigating this issue.

Slower response times for services

Nov <var data-var='date'>18</var>, <var data-var='time'>13:19</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:42</var> EST Monitoring - Artsy services have recovered and availability has returned to expected levels. We'll continue monitoring the Cloudflare outage for any further disruption. Nov <var data-var='date'>18</var>, <var data-var='time'>07:52</var> EST Identified - An upstream service we rely on (Cloudflare) is "experiencing an internal service degradation". We'll continue to monitor their incident resolution status. We expect our own services to recover as soon as they're back up and running. For more details on the Cloudflare outage, you may visit their status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>07:26</var> EST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>07:25</var> EST Investigating - We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

artsy.net is down

Oct <var data-var='date'>31</var>, <var data-var='time'>17:01</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>12:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>31</var>, <var data-var='time'>11:54</var> EDT Identified - The issue has been identified and a fix is being implemented.

Image processing delays

Oct <var data-var='date'>20</var>, <var data-var='time'>06:32</var> EDT Resolved - All systems are now operating normally. Oct <var data-var='date'>20</var>, <var data-var='time'>06:18</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>06:16</var> EDT Investigating - We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

Degraded performance in search

Oct <var data-var='date'>16</var>, <var data-var='time'>13:01</var> EDT Resolved - All systems are now operating normally. Oct <var data-var='date'>16</var>, <var data-var='time'>10:03</var> EDT Monitoring - The period of high latency and 5xx errors has concluded. All systems are now operating normally. We will continue to monitor to ensure continued stability. Oct <var data-var='date'>16</var>, <var data-var='time'>09:10</var> EDT Investigating - We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

Elevated error rates and response times on artsy.net

Oct <var data-var='date'> 2</var>, <var data-var='time'>13:43</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> EDT Monitoring - Artsy.net is working fine now - we are monitoring status Oct <var data-var='date'> 2</var>, <var data-var='time'>10:38</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:37</var> EDT Investigating - We noticed that artsy.net is breaking for many users. We are currently working on a fix

Artsy.net down

May <var data-var='date'>18</var>, <var data-var='time'>23:30</var> EDT Resolved - This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

Increased latency across Artsy

May <var data-var='date'> 1</var>, <var data-var='time'>19:39</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>19:39</var> EDT Update - Image processing delays have been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>16:32</var> EDT Investigating - Currently investigating some delays on processing of newly uploaded images

Newly uploaded image Processing Delays

Sep <var data-var='date'>26</var>, <var data-var='time'>11:14</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>11:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>26</var>, <var data-var='time'>10:57</var> EDT Investigating - We are currently investigating this issue.

Auctions are experiencing outage

Sep <var data-var='date'>17</var>, <var data-var='time'>15:10</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>14:57</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>14:21</var> EDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'>28</var>, <var data-var='time'>09:43</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>28</var>, <var data-var='time'>09:35</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>28</var>, <var data-var='time'>09:21</var> EDT Investigating - We are currently investigating reports of failed SMS deliveries.

SMS delivery degraded

Apr <var data-var='date'>29</var>, <var data-var='time'>22:51</var> EDT Resolved - Our external provider has fixed the issue on their end and our services are back up. Apr <var data-var='date'>29</var>, <var data-var='time'>10:28</var> EDT Identified - The issues have been identified and it's being fixed at the moment. Apr <var data-var='date'>29</var>, <var data-var='time'>10:26</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>29</var>, <var data-var='time'>10:24</var> EDT Investigating - We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

Some email Delivery and Configuration Disruptions

Apr <var data-var='date'>16</var>, <var data-var='time'>12:13</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>10:21</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>16</var>, <var data-var='time'>10:06</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>16</var>, <var data-var='time'>09:07</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>09:04</var> EDT Investigating - We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

Search service degraded

Mar <var data-var='date'> 1</var>, <var data-var='time'>09:12</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>05:49</var> EST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 1</var>, <var data-var='time'>05:47</var> EST Investigating - We are currently investigating the issue.

Facebook authentication broken in App and Web

Jan <var data-var='date'>30</var>, <var data-var='time'>14:08</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>15:19</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>15:12</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>29</var>, <var data-var='time'>14:31</var> EST Investigating - We are currently investigating the issue

Degradation of API performance

Aug <var data-var='date'>24</var>, <var data-var='time'>14:20</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>10:57</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>10:14</var> EDT Investigating - We are currently investigating this issue.

Issues loading conversations and sending messages

Aug <var data-var='date'>15</var>, <var data-var='time'>10:40</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>15</var>, <var data-var='time'>07:15</var> EDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>15</var>, <var data-var='time'>07:14</var> EDT Monitoring - Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

Email responses to conversations experiencing delayed delivery

Mar <var data-var='date'>16</var>, <var data-var='time'>20:04</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>18:45</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>18:26</var> EDT Identified - Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

Artist pages error on load

Mar <var data-var='date'>10</var>, <var data-var='time'>11:45</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>09:55</var> EST Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>10</var>, <var data-var='time'>09:53</var> EST Monitoring - A fix has been implemented and we are monitoring the result. Mar <var data-var='date'>10</var>, <var data-var='time'>08:36</var> EST Investigating - We are currently investigating this issue.

[CMS] Users are having trouble uploading images since yesterday evening

Feb <var data-var='date'>28</var>, <var data-var='time'>11:27</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>10:47</var> EST Monitoring - CMS is back up, but we are monitoring to ensure no further issues. Feb <var data-var='date'>28</var>, <var data-var='time'>10:20</var> EST Identified - The issue has been identified and a fix is being implemented.

CMS Unable to Load

Feb <var data-var='date'>18</var>, <var data-var='time'>10:12</var> EST Resolved - The hotfix is now live and this issue is resolved, users should update the app as soon as possible. Feb <var data-var='date'>17</var>, <var data-var='time'>14:03</var> EST Identified - We have identified the issue and are issuing a hotfix. In the meantime, bidders please navigate to artsy.net on your mobile browser to continue registration. Feb <var data-var='date'>17</var>, <var data-var='time'>13:44</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>17</var>, <var data-var='time'>13:43</var> EST Investigating - We are currently investigating an incident regarding new bidders unable to register for auctions due to phone validation errors.

New bidders unable to enter phone number

Feb <var data-var='date'> 6</var>, <var data-var='time'>05:31</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>03:45</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 6</var>, <var data-var='time'>02:46</var> EST Investigating - We are currently investigating this issue.

Artsy.net and Artsy unavailble

Dec <var data-var='date'> 9</var>, <var data-var='time'>05:28</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>05:25</var> EST Identified - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Jul <var data-var='date'>19</var>, <var data-var='time'>12:49</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>11:59</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>19</var>, <var data-var='time'>11:59</var> EDT Investigating - We are currently investigating this issue.

Artsy Android: Google Sign Up issues

Jul <var data-var='date'> 4</var>, <var data-var='time'>04:44</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:12</var> EDT Monitoring - The issue has been solved and we are monitoring the health of our services Jul <var data-var='date'> 2</var>, <var data-var='time'>12:09</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> EDT Investigating - We are currently investigating the issue

Is Artsy down?

Artsy status is UP

Lastest published events

Slower response times for services

artsy.net is down

Image processing delays

Artsy Services, Components and Regions

Recent Artsy events

Slower response times for services

artsy.net is down

Image processing delays

Degraded performance in search

Elevated error rates and response times on artsy.net

Artsy.net down