Aug <var data-var='date'>19</var>, <var data-var='time'>21:12</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>20:46</var> UTC Monitoring - PDF exports in Rise 360 are processing normally again. We’re monitoring to confirm performance remains stable. Aug <var data-var='date'>19</var>, <var data-var='time'>20:10</var> UTC Investigating - PDF exports in Rise 360 are taking longer than expected to complete. We’re investigating the delays and working to restore normal processing.

Rise 360: PDF exports are delayed

Aug <var data-var='date'>15</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>14:54</var> UTC Scheduled - Articulate will be making updates to our internal systems on Friday, August 14, 2026, starting at 9:30 p.m. ET. It should take about 7.5 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

Articulate Systems Maintenance: Account Management and E-commerce

Aug <var data-var='date'>13</var>, <var data-var='time'>20:20</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>18:57</var> UTC Monitoring - We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance. Aug <var data-var='date'>13</var>, <var data-var='time'>18:21</var> UTC Investigating - Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.

Rise 360: PDF exports aren't processing

Aug <var data-var='date'> 5</var>, <var data-var='time'>18:08</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:05</var> UTC Monitoring - Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:50</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:50</var> UTC Investigating - We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.

Content Library Images 360: Video searches are failing

Jul <var data-var='date'>27</var>, <var data-var='time'>19:39</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>18:48</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>27</var>, <var data-var='time'>17:52</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>27</var>, <var data-var='time'>16:52</var> UTC Monitoring - We've implemented a fix for the issue affecting PDF exports in Rise 360. Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected. Thank you for your patience while we worked to resolve this issue. Jul <var data-var='date'>27</var>, <var data-var='time'>15:53</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>27</var>, <var data-var='time'>14:54</var> UTC Investigating - We're investigating an issue affecting PDF exports in Rise 360. Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information. We understand this impacts your work and appreciate your patience while we investigate.

Rise 360: PDF Exports Are Failing

Jul <var data-var='date'>21</var>, <var data-var='time'>18:41</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>17:43</var> UTC Update - Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected. Jul <var data-var='date'>21</var>, <var data-var='time'>17:26</var> UTC Monitoring - Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected. Jul <var data-var='date'>21</var>, <var data-var='time'>17:02</var> UTC Investigating - Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.

Rise 360: Video Files Missing From Published Output

Jul <var data-var='date'>20</var>, <var data-var='time'>18:02</var> UTC Resolved - We've resolved the issue that prevented Rise 360 Quick Share courses from loading. If you're still unable to load a Quick Share course, please refresh your browser and try again. Thank you for your patience. Jul <var data-var='date'>20</var>, <var data-var='time'>16:49</var> UTC Investigating - Some customers are unable to load Rise 360 Quick Share courses. We're investigating the issue and working to identify the cause. We'll share more information here as soon as it's available.

Rise 360 Quick Share: Quick Share courses not loading

Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC Resolved - Learners can now start quizzes in Reach 360 and Rise.com. We've confirmed the fix has been deployed and quiz functionality has been restored. If you published a course to an LMS while this issue was active, republish the course to ensure quizzes work correctly. If you're still unable to start a quiz, refresh your browser and try again.

Reach 360 and Rise.com: Learners Unable to Start Quiz

Jul <var data-var='date'>13</var>, <var data-var='time'>11:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>02:04</var> UTC Update - All features are functional again. We're continuing to monitor performance. Jul <var data-var='date'>10</var>, <var data-var='time'>21:16</var> UTC Monitoring - We’re continuing to monitor performance closely to ensure services remain stable. Jul <var data-var='date'>10</var>, <var data-var='time'>18:59</var> UTC Update - We experienced an outage with our upstream feature management platform. The incident has been resolved, and all features are functional again. We're continuing to monitor performance. If you are experiencing issues finding or accessing features, please refresh your browser to restore normal functionality. Storyline 360 users may need to relaunch the application. Jul <var data-var='date'>10</var>, <var data-var='time'>18:18</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>17:16</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>16:47</var> UTC Investigating - We're investigating a possible issue with our upstream feature management platform. We'll share more information here as soon as it's available.

Web Apps & Storyline 360: Feature Availability Restored

Jul <var data-var='date'> 7</var>, <var data-var='time'>15:52</var> UTC Resolved - Service has been restored. Customers can once again place orders and manage subscriptions through articulate.com. We're continuing to monitor performance to ensure everything remains stable. Jul <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> UTC Investigating - Customers cannot place orders or manage subscriptions through articulate.com. The e-commerce checkout and Account Management pages are currently in maintenance mode while we investigate and work to restore service.

Articulate.com: E-commerce and Self-Service Unavailable

Jul <var data-var='date'> 6</var>, <var data-var='time'>19:40</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:47</var> UTC Monitoring - We've implemented a fix for the issue affecting custom block editing in Rise 360. Custom block editing is working again, and we're monitoring the service to confirm everything remains stable. Please refresh your browser page before editing custom blocks. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:33</var> UTC Identified - We've identified the cause of an issue affecting custom block editing in Rise 360. We're working to restore normal functionality as quickly as possible. We'll share another update as we make progress. We appreciate your patience. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:08</var> UTC Investigating - We're investigating an issue affecting custom block editing in Rise 360. Users see a "Something went wrong" page when they try to edit custom blocks. We're actively investigating the cause and will share another update as soon as we have more information.

Rise 360: Custom block editing isn’t loading

Jun <var data-var='date'>22</var>, <var data-var='time'>22:52</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>21:46</var> UTC Monitoring - A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully. We will continue to monitor the situation and provide further updates as needed. Jun <var data-var='date'>22</var>, <var data-var='time'>20:19</var> UTC Identified - Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used. Jun <var data-var='date'>22</var>, <var data-var='time'>19:30</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>18:12</var> UTC Update - Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used. Jun <var data-var='date'>22</var>, <var data-var='time'>16:33</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>15:30</var> UTC Investigating - Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.

Localization: Translation failures with DeepL glossaries

Jun <var data-var='date'>13</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>19:24</var> UTC Scheduled - Articulate will be making updates to our internal systems on Friday, June 12, 2026, starting at 9:30 p.m. ET. It should take about 7.5 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

Jun <var data-var='date'>11</var>, <var data-var='time'>21:41</var> UTC Resolved - This incident has been resolved. AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. Thank you for your patience. Jun <var data-var='date'>11</var>, <var data-var='time'>20:21</var> UTC Monitoring - Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability. If you're still experiencing noticeable delays or errors, please contact us at support@articulate.com. We will provide another update soon. Jun <var data-var='date'>11</var>, <var data-var='time'>18:22</var> UTC Update - We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble. Jun <var data-var='date'>11</var>, <var data-var='time'>17:07</var> UTC Identified - We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble. Jun <var data-var='date'>11</var>, <var data-var='time'>16:45</var> UTC Update - Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library. In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice. We're investigating the issue and will share another update as soon as we have more information. We're sorry for the trouble. Jun <var data-var='date'>11</var>, <var data-var='time'>15:21</var> UTC Investigating - We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.

AI Assistant: Slow loading when accessing voices and other AI Assistant features

Jun <var data-var='date'> 5</var>, <var data-var='time'>21:22</var> UTC Resolved - We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. The service has remained stable during the monitoring period, and this incident has been resolved. Thank you for your patience while we worked to address this issue. Jun <var data-var='date'> 5</var>, <var data-var='time'>19:05</var> UTC Monitoring - We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:56</var> UTC Identified - We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made. Jun <var data-var='date'> 5</var>, <var data-var='time'>11:18</var> UTC Investigating - We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time. Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved. We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information. Jun <var data-var='date'> 5</var>, <var data-var='time'>01:55</var> UTC Update - Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected. We’re continuing to monitor the service and working with our downstream provider to improve additional capacity. We’ll share another update as soon as possible. Thank you for your patience. Jun <var data-var='date'> 5</var>, <var data-var='time'>00:23</var> UTC Update - We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully. We're also seeing stable image generation performance with no recent errors reported. We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience. Jun <var data-var='date'> 4</var>, <var data-var='time'>23:10</var> UTC Update - We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process. We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience. Jun <var data-var='date'> 4</var>, <var data-var='time'>21:47</var> UTC Monitoring - We've increased the available capacity with our downstream provider and we are currently monitoring the results. We'll share another update as soon as possible. Jun <var data-var='date'> 4</var>, <var data-var='time'>20:24</var> UTC Update - Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact support@articulate.com. Jun <var data-var='date'> 4</var>, <var data-var='time'>19:31</var> UTC Identified - Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact support@articulate.com. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:11</var> UTC Update - Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:13</var> UTC Update - Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. Jun <var data-var='date'> 4</var>, <var data-var='time'>14:47</var> UTC Update - Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at support@articulate.com. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> UTC Investigating - We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete. We are actively investigating the cause and will share an update as soon as we have more information.

AI Assistant: Image generation not working

Jun <var data-var='date'> 3</var>, <var data-var='time'>17:31</var> UTC Resolved - This incident has been resolved. All systems are currently operational. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:02</var> UTC Monitoring - We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state. The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected. If you continue to experience issues, please reach out to us at support@articulate.com. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:36</var> UTC Update - We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at support@articulate.com. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> UTC Investigating - We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at support@articulate.com.

AI Assistant: Image generation not working in Rise 360 and Storyline 360

Jun <var data-var='date'> 1</var>, <var data-var='time'>22:45</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>21:39</var> UTC Monitoring - We implemented a fix for the issue affecting Quiz generation. It is working normally again. We’re continuing to monitor the service to ensure it remains stable. We’ll provide another update after we’ve completed our monitoring period. Jun <var data-var='date'> 1</var>, <var data-var='time'>21:10</var> UTC Investigating - We’re investigating an issue affecting quiz generation in Rise 360 and Storyline 360. Creators may see errors or be unable to generate quizzes. Existing courses and quizzes remain accessible. Our team is actively investigating the issue and working to restore normal functionality. We’ll share another update as soon as we have more information. If you need additional assistance, please contact support@articulate.com.

Articulate 360 AI: Quiz generation is unavailable

Jun <var data-var='date'> 1</var>, <var data-var='time'>19:40</var> UTC Resolved - We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored and the service has remained stable during monitoring. This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>18:34</var> UTC Monitoring - We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored, and we are monitoring the service to ensure stability. Jun <var data-var='date'> 1</var>, <var data-var='time'>18:20</var> UTC Investigating - We are investigating an issue affecting Manage Blocks in Rise 360. Users may be unable to access or manage blocks after selecting a block from the Manage Blocks view. Our team is actively investigating the issue and working to restore normal functionality.

Rise 360 Manage Blocks Unavailable

May <var data-var='date'>31</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>22:50</var> UTC Scheduled - We’ll perform scheduled maintenance on Review 360 on Saturday, May 30, 2026, from 8:00 PM to 9:00 PM ET. During this time, Review 360 will be temporarily unavailable. Comments won’t be accessible, and publishing content to Review 360 from Rise 360 and Storyline 360 won’t work. Users will see a maintenance page while work is in progress.

Articulate System Maintenance: Review 360

May <var data-var='date'>29</var>, <var data-var='time'>19:04</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>15:51</var> UTC Monitoring - We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely. If you have any questions, reach out to support@articulate.com. May <var data-var='date'>28</var>, <var data-var='time'>23:33</var> UTC Identified - We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately. We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix. May <var data-var='date'>28</var>, <var data-var='time'>22:28</var> UTC Investigating - We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360. Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more. We’re sorry for the trouble. For additional help, contact support@articulate.com.

Storyline 360: Cloud Backups are failing

May <var data-var='date'>27</var>, <var data-var='time'>23:04</var> UTC Resolved - This incident has been resolved. We’ve confirmed that affected services are operating normally again. Thank you for your patience! May <var data-var='date'>27</var>, <var data-var='time'>21:51</var> UTC Update - We're actively monitoring the performance and working with our provider to restore full stability. We’ll share another update as soon as we have more information. We’re sorry for the trouble. May <var data-var='date'>27</var>, <var data-var='time'>20:44</var> UTC Update - We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior. We’re actively monitoring performance and working with our provider to restore full stability. May <var data-var='date'>27</var>, <var data-var='time'>19:29</var> UTC Update - We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability. May <var data-var='date'>27</var>, <var data-var='time'>18:49</var> UTC Monitoring - AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable. May <var data-var='date'>27</var>, <var data-var='time'>17:49</var> UTC Update - We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. We’ll share another update as soon as we have more information. We’re sorry for the trouble. May <var data-var='date'>27</var>, <var data-var='time'>16:50</var> UTC Investigating - We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features. AI image generation is currently working as expected. We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.

AI Assistant: Increased latency and failures across AI features

May <var data-var='date'>22</var>, <var data-var='time'>14:45</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>20:32</var> UTC Monitoring - Image generation and editing features are processing as expected again. In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely. May <var data-var='date'>20</var>, <var data-var='time'>21:34</var> UTC Update - We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble. May <var data-var='date'>20</var>, <var data-var='time'>20:19</var> UTC Update - We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble. May <var data-var='date'>20</var>, <var data-var='time'>19:05</var> UTC Update - We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble. May <var data-var='date'>20</var>, <var data-var='time'>18:30</var> UTC Update - Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble. May <var data-var='date'>20</var>, <var data-var='time'>17:18</var> UTC Update - Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble. May <var data-var='date'>20</var>, <var data-var='time'>15:21</var> UTC Update - Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual. We’ll continue to share updates as we have them. We’re sorry for the trouble. May <var data-var='date'>20</var>, <var data-var='time'>13:21</var> UTC Update - We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected. We’ll share another update as soon as we have more information. We’re sorry for the trouble. May <var data-var='date'>20</var>, <var data-var='time'>12:25</var> UTC Investigating - We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected. We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.

AI Images: Intermittent image generation failures

May <var data-var='date'>22</var>, <var data-var='time'>03:00</var> UTC Resolved - This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com May <var data-var='date'>22</var>, <var data-var='time'>01:46</var> UTC Identified - We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility. If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more. May <var data-var='date'>22</var>, <var data-var='time'>00:46</var> UTC Investigating - We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We’ll share another update as soon as we have more information. For additional help, please contact support@articulate.com.

Articulate 360: Errors affecting checkout and billing workflows

May <var data-var='date'>19</var>, <var data-var='time'>19:57</var> UTC Resolved - Mitigations were implemented for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Service metrics remained stable during the monitoring period, and the sites are responding normally. This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:50</var> UTC Monitoring - We implemented mitigations for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Error rates and service metrics have returned to normal levels, and the sites are currently responding as expected. We are continuing to monitor service stability and complete any remaining remediation activities. May <var data-var='date'>19</var>, <var data-var='time'>17:45</var> UTC Update - We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely. May <var data-var='date'>19</var>, <var data-var='time'>16:31</var> UTC Update - We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely. May <var data-var='date'>19</var>, <var data-var='time'>15:19</var> UTC Investigating - We are investigating reports of intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Our team has identified elevated probing activity against services and is actively working to mitigate the impact. Customers may experience intermittent access issues or slower-than-normal performance.

Reach 360 and Rise.com Intermittent Errors and Slowness

May <var data-var='date'>16</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>21:23</var> UTC Scheduled - Articulate will be making updates to our internal systems on Friday, May 14, 2026, starting at 9:30 p.m. ET. It should take about 7.5 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

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Rise 360: PDF exports are delayed

Articulate Systems Maintenance: Account Management and E-commerce

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