Apr <var data-var='date'> 8</var>, <var data-var='time'>11:27</var> UTC Resolved - The issue has been fixed, and image generation is now working as expected.Apr <var data-var='date'> 8</var>, <var data-var='time'>10:08</var> UTC Monitoring - A fix has been implemented for the issue impacting AI image generation across Articulate 360 products. Creators can now generate images using AI Images as expected. We’re continuing to monitor performance to ensure the service remains stable.Apr <var data-var='date'> 8</var>, <var data-var='time'>10:06</var> UTC Update - A fix has been implemented for the issue impacting AI image generation across Articulate 360 products. Creators can now generate images using AI Images as expected. We’re continuing to monitor performance to ensure the service remains stable.Apr <var data-var='date'> 8</var>, <var data-var='time'>09:45</var> UTC Investigating - We’re investigating an issue impacting AI image generation in Articulate 360 products. Creators may be unable to generate images using AI Images. We’re actively looking into this and will share an update as soon as we have more information. Thanks for your patience while we work to restore full functionality.

AI Images: Unable to generate images.

Apr <var data-var='date'> 7</var>, <var data-var='time'>19:26</var> UTC Resolved - This is has been resolved and purchasing is now fully functional.Apr <var data-var='date'> 7</var>, <var data-var='time'>18:51</var> UTC Investigating - We are currently investigating an issue where customers are unable to buy new subscriptions or add seats to your existing subscription. We'll will update as soon as we have more information.

Articulate Systems Maintenance: Account Management and E-commerce

Mar <var data-var='date'>25</var>, <var data-var='time'>20:54</var> UTC Resolved - This incident has been resolved. Rise 360 is now operating normally.Mar <var data-var='date'>25</var>, <var data-var='time'>19:54</var> UTC Monitoring - We’ve implemented a fix for the issue causing degraded performance in Rise 360. Creators should now see improved performance when opening and editing courses. We’re continuing to monitor the system to ensure everything remains stable.Mar <var data-var='date'>25</var>, <var data-var='time'>18:47</var> UTC Investigating - We’re seeing degraded performance in Rise 360. Some Creators may notice that parts of Rise are slow, unresponsive, or not working as expected when opening or editing courses. We’re investigating the issue now and working to identify the cause. We’ll share an update as soon as we have more details. If you need help in the meantime, reach out to our support team at support@articulate.com

Rise 360: Degraded Performance

Mar <var data-var='date'>22</var>, <var data-var='time'>00:45</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>21</var>, <var data-var='time'>23:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>21</var>, <var data-var='time'>15:21</var> UTC Scheduled - We’re performing scheduled maintenance on the services that power Text-to-Speech in Storyline 360 on March 21. During the maintenance window, the Text-to-Speech feature in Storyline 360 will be unavailable for a short period of time. Here’s what to expect: • You won’t be able to generate audio using Text-to-Speech in Storyline 360. • Translated slides that use Text-to-Speech may also be affected. • AI-generated speech will continue to work as expected. No action is needed. Once maintenance is complete, Text-to-Speech will be fully available again.

Storyline 360 Text to Speech: Scheduled maintenance on March 21

Mar <var data-var='date'>21</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>04:47</var> UTC Scheduled - We’re performing scheduled maintenance on the services that power Text-to-Speech in Storyline 360 on March 21. During the maintenance window, the Text-to-Speech feature in Storyline 360 will be unavailable for a short period of time. Here’s what to expect: • You won’t be able to generate audio using Text-to-Speech in Storyline 360. • Translated slides that use Text-to-Speech may also be affected. • AI-generated speech will continue to work as expected. No action is needed. Once maintenance is complete, Text-to-Speech will be fully available again.

Mar <var data-var='date'>20</var>, <var data-var='time'>19:10</var> UTC Resolved - The issue affecting AI audio generation in Rise 360 has been resolved. Audio generation is now working as expected.Mar <var data-var='date'>20</var>, <var data-var='time'>17:46</var> UTC Monitoring - A mitigation has been implemented for the issue affecting AI audio generation in Rise 360. Audio generation is now working again, and we’re monitoring to ensure continued stability.Mar <var data-var='date'>20</var>, <var data-var='time'>17:40</var> UTC Investigating - We’re investigating an issue affecting AI audio generation in Rise 360. After clicking “Generate Speech,” the script may disappear and no audio is generated. We’ll share updates as we learn more.

AI Assistant: Issues generating AI audio in Rise 360

Mar <var data-var='date'>19</var>, <var data-var='time'>16:04</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>15:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>19</var>, <var data-var='time'>14:54</var> UTC Investigating - We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization. Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360. Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

Articulate Localization: Timeouts when translating some languages when using Glossaries

Mar <var data-var='date'>16</var>, <var data-var='time'>19:40</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>17:22</var> UTC Update - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>16:24</var> UTC Monitoring - A fix has been implemented and translations are working as expected again. We’re continuing to monitor performance to ensure the service remains stable.Mar <var data-var='date'>16</var>, <var data-var='time'>15:55</var> UTC Investigating - We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization. Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360. Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

Mar <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>14</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>20:42</var> UTC Scheduled - Articulate will be making updates to our internal systems on Friday, March 13, 2026, starting at 9:30 p.m. ET. It should take about 7.5 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

Mar <var data-var='date'> 6</var>, <var data-var='time'>18:59</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>17:58</var> UTC Monitoring - A fix has been implemented for the issue impacting AI image generation across Articulate 360 products. Creators can now generate images using AI Images as expected. We’re continuing to monitor performance to ensure the service remains stable.Mar <var data-var='date'> 6</var>, <var data-var='time'>17:42</var> UTC Identified - We’ve identified the issue impacting Image Generation. Our team is continuing to investigate this. Thank you for your patience.Mar <var data-var='date'> 6</var>, <var data-var='time'>16:43</var> UTC Update - We are continuing to work on a resolution for this issue.Mar <var data-var='date'> 6</var>, <var data-var='time'>15:44</var> UTC Update - We are continuing to work on a resolution for this issue.Mar <var data-var='date'> 6</var>, <var data-var='time'>14:44</var> UTC Investigating - We’re investigating an issue impacting AI image generation in Articulate 360 products. Creators are currently unable to generate images using AI Images. We’re actively looking into this and will share an update as soon as we have more information. Thanks for your patience while we work to restore full functionality.

AI Images: Unable to generate images

Mar <var data-var='date'> 3</var>, <var data-var='time'>02:17</var> UTC Resolved - This incident has been resolved. Purchasing and processing of orders is working as expected.Mar <var data-var='date'> 3</var>, <var data-var='time'>01:14</var> UTC Monitoring - Our third party vendor has implemented a fix and we are currently monitoring the incident. Customers should be able to place orders through e-commerce, self-service, direct ordering, and partner ordering.Mar <var data-var='date'> 3</var>, <var data-var='time'>00:49</var> UTC Investigating - We're experiencing an outage with our ordering platform and are working with third party vendors to take corrective actions. Customers are unable to place orders through e-commerce, self-service, direct ordering, and partner ordering at this time.

Billing Platform: Unable to place orders

Feb <var data-var='date'>27</var>, <var data-var='time'>17:49</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>22:15</var> UTC Update - The provider has resolved the issue affecting embedded Vimeo content. You may see videos load normally without taking any action. If they don’t appear, clear your browser cache and reload the course. That will restore normal viewing. Thank you for continuing to work with us while we monitored this.Feb <var data-var='date'>26</var>, <var data-var='time'>17:27</var> UTC Update - We’re continuing to investigate the Embedly-related issue affecting embedded Vimeo content in Rise 360. You can implement the current fix by republishing and re-uploading to your LMS. We’re also evaluating improvements to how embedded media is handled in future courses. We’ll share further updates as soon as we can.Feb <var data-var='date'>26</var>, <var data-var='time'>14:50</var> UTC Update - We’ve identified the root cause. It’s related to a third-party service Rise 360 uses to render embedded Vimeo content. We’re actively working with that provider to resolve the issue at its source and eliminate the need for additional work on your end. We’ll continue to share updates here as we make progress. Thank you for your patience as we work toward a complete resolution.Feb <var data-var='date'>26</var>, <var data-var='time'>01:57</var> UTC Monitoring - We’ve deployed a fix for the issue affecting Vimeo videos embedded in Rise 360. Customers no longer need to update or replace their Vimeo links. To apply the fix, please republish your course. We’ll continue working with our third-party provider on longer-term improvements and provide additional updates.Feb <var data-var='date'>25</var>, <var data-var='time'>21:44</var> UTC Update - We’re looking into this with our service provider and will share an update as soon as we have one. If this is affecting you, our Support team is here to help. You can reach out anytime at articulatecase.com. Thanks for your patience! We’ll keep you posted.Feb <var data-var='date'>25</var>, <var data-var='time'>18:11</var> UTC Update - We are continuing to work on a resolution for this issue.Feb <var data-var='date'>25</var>, <var data-var='time'>17:05</var> UTC Update - We are continuing to work on a resolution for this issue.Feb <var data-var='date'>25</var>, <var data-var='time'>15:54</var> UTC Identified - We've identified an issue preventing Vimeo videos from playing correctly in Rise 360. This affects both new courses in the authoring tool and previously published courses in your LMS. The issue is caused by a third-party provider. We'll share an update within the next hour.

Rise 360: Vimeo videos not playing correctly.

Feb <var data-var='date'>25</var>, <var data-var='time'>19:28</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>16:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>25</var>, <var data-var='time'>15:10</var> UTC Investigating - We’re investigating an issue where the AI audio workflow isn’t loading in Rise 360. Creators may see the workflow fail to load due to a third party request timing out. As a result, AI audio can’t be generated or edited right now in Rise 360. We’re working with our provider to resolve the timeout and restore functionality. We’ll share another update as soon as we have more information.

Rise 360: AI audio workflow not loading

Feb <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>14</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 6</var>, <var data-var='time'>20:09</var> UTC Scheduled - Articulate will be making updates to our internal systems on Friday, February 13, 2026, starting at 9:30 p.m. ET. It should take about 9.5 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

Feb <var data-var='date'>12</var>, <var data-var='time'>23:55</var> UTC Resolved - The issue has been fixed. Thanks for your patience while we worked through this!Feb <var data-var='date'>12</var>, <var data-var='time'>22:48</var> UTC Monitoring - We've shipped a fix for the glossary issue in Localization. Glossaries should now be applying correctly. We're keeping an eye on things to confirm stability.Feb <var data-var='date'>12</var>, <var data-var='time'>20:31</var> UTC Investigating - We're seeing an issue with Localization where some glossaries aren't being applied consistently. Our team is actively investigating the cause and working to restore full functionality.

Localization: Glossaries not consistently applied

Feb <var data-var='date'>11</var>, <var data-var='time'>19:41</var> UTC Resolved - This is has been resolved and purchasing is now fully functional.Feb <var data-var='date'>11</var>, <var data-var='time'>18:26</var> UTC Monitoring - The issue has been resolved. Customers can now complete new purchases and update existing subscriptions without any problems. We’re continuing to monitor the system to make sure everything remains stable.Feb <var data-var='date'>11</var>, <var data-var='time'>17:45</var> UTC Investigating - We are currently investigating an issue where customers are unable to buy new subscriptions or add seats to your existing subscription. We'll will update as soon as we have more information.

Feb <var data-var='date'> 9</var>, <var data-var='time'>17:02</var> UTC Resolved - The issue in Rise 360 that affected course duplication, sending copies, and block template creation has been resolved. These actions are now working as expected.Feb <var data-var='date'> 9</var>, <var data-var='time'>16:04</var> UTC Monitoring - We experienced an issue in Rise 360 that prevented some authors from duplicating courses, sending copies, or creating block templates. The issue has been addressed, and we’re monitoring to ensure these actions continue working as expected.

Rise 360: Issues with course duplication and block templates

Feb <var data-var='date'> 2</var>, <var data-var='time'>18:01</var> UTC Resolved - This incident has been resolved. Generating course translations is now working as expected. Thanks for your patience!Feb <var data-var='date'> 2</var>, <var data-var='time'>17:05</var> UTC Update - We’re currently monitoring performance after earlier slowdowns with course translations in Rise 360 and Storyline 360. Articulate Localization is currently stable. We’ll keep watching and share updates.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:05</var> UTC Monitoring - We’re currently monitoring performance after earlier slowdowns with course translations in Rise 360 and Storyline 360. Articulate Localization is currently stable. We’ll keep watching and share updates.Feb <var data-var='date'> 2</var>, <var data-var='time'>15:43</var> UTC Update - We’re looking into an issue that’s causing slow loading when generating course translations. This may affect translating content in Rise 360 or Storyline 360. Thanks for your patience while we investigate. We’ll share more as soon as we know more.Feb <var data-var='date'> 2</var>, <var data-var='time'>14:43</var> UTC Investigating - We’re looking into an issue that’s causing slow loading when generating course translations. This may affect translating content in Rise 360 or Storyline 360. Thanks for your patience while we investigate. We’ll share more as soon as we know more.

Articulate Localization: Slow loading when working with course translations

Jan <var data-var='date'>31</var>, <var data-var='time'>23:30</var> UTC Resolved - During this window, users experienced intermittent errors when loading pages or completing actions in Rise 360 and Reach 360. Some requests required retries to complete successfully.

Rise and Reach 360 Load Balancing Issue

Jan <var data-var='date'>26</var>, <var data-var='time'>23:09</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>26</var>, <var data-var='time'>21:44</var> UTC Monitoring - A fix has been implemented to restore translation to and from the affected languages in Localization. We’re monitoring to ensure translations are completing successfully across all languages.Jan <var data-var='date'>26</var>, <var data-var='time'>21:03</var> UTC Investigating - We're investigating an issue affecting Localization's ability to translate to and from certain languages. Our team is working to identify the cause and restore full translation support as quickly as possible. We’ll share updates as we learn more.

Localization: Translation Issues for Certain Languages

Jan <var data-var='date'>18</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>18</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>17:31</var> UTC Scheduled - Hi Articulate users! We will be upgrading our systems starting at 8:00 pm ET on January 17th. This upgrade is expected to take 2 hours and during that time you will see errors when trying to sign in. We'll let you know when the maintenance is complete.

Scheduled maintenance: Articulate Systems

Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>17</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 9</var>, <var data-var='time'>19:57</var> UTC Scheduled - Articulate will be making updates to our internal systems on Friday, January 16, 2026, starting at 9:30 p.m. ET. It should take about 6.5 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

Jan <var data-var='date'>16</var>, <var data-var='time'>15:54</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>16</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>15</var>, <var data-var='time'>16:50</var> UTC Scheduled - Articulate will be making updates to our internal systems on Friday, January 16, 2026, starting at 7:00 a.m. ET, and expecting to take 4 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

Jan <var data-var='date'>15</var>, <var data-var='time'>16:26</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>15</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>19:01</var> UTC Scheduled - Articulate will be making updates to our internal systems on Thursday, January 15, 2026, starting at 7:00 a.m. ET, and expecting to take 6 hours. During this time, you won’t be able to buy new subscriptions or add seats to your existing subscription. We'll let you know as soon as we're done!

Jan <var data-var='date'>10</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>10</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>29</var>, <var data-var='time'>21:26</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Is Articulate down?

Articulate status is UP

Lastest published events

AI Images: Unable to generate images.

Articulate Systems Maintenance: Account Management and E-commerce

Rise 360: Degraded Performance

Articulate Services, Components and Regions

Recent Articulate events

AI Images: Unable to generate images.

Articulate Systems Maintenance: Account Management and E-commerce

Rise 360: Degraded Performance

Storyline 360 Text to Speech: Scheduled maintenance on March 21

Storyline 360 Text to Speech: Scheduled maintenance on March 21

AI Assistant: Issues generating AI audio in Rise 360

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Is Articulate down?

Articulate status is UP

Lastest published events

AI Images: Unable to generate images.

Articulate Systems Maintenance: Account Management and E-commerce

Rise 360: Degraded Performance

Articulate Services, Components and Regions

Recent Articulate events

AI Images: Unable to generate images.

Articulate Systems Maintenance: Account Management and E-commerce

Rise 360: Degraded Performance

Storyline 360 Text to Speech: Scheduled maintenance on March 21

Storyline 360 Text to Speech: Scheduled maintenance on March 21

AI Assistant: Issues generating AI audio in Rise 360

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!