Aug <var data-var='date'>21</var>, <var data-var='time'>22:42</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>22:32</var> UTC Identified - We have identified the issue and recovery is underway. We will continue to monitor and provide our next update within 45 minutes. Aug <var data-var='date'>21</var>, <var data-var='time'>22:09</var> UTC Update - We are seeing elevated error rates during session setup, impacting interactive and challenge traffic. Some end users may experience failures or delays when loading or completing challenges.We are actively investigating and will provide our next update within 45 minutes. Aug <var data-var='date'>21</var>, <var data-var='time'>21:33</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>21:27</var> UTC Investigating - We are seeing elevated error rates when loading the Arkose challenge during session setup. Some end users may experience failures or delays when completing challenges. We are investigating and will provide an update shortly

Increased error rates during session setup

May <var data-var='date'>12</var>, <var data-var='time'>23:48</var> UTC Resolved - As of 23:48 UTC on 12 May 2026, the Device ID service has been restored and is operating normally. May <var data-var='date'>12</var>, <var data-var='time'>23:47</var> UTC Identified - Device ID service has returned to normal operation in EU-WEST-1. We are continuing to monitor service stability while we await full mitigation. All other services remain unaffected. We will provide a further update once the issue is fully resolved. May <var data-var='date'>12</var>, <var data-var='time'>22:26</var> UTC Investigating - We are currently investigating an issue affecting the Device ID service. The degradation is caused by an infrastructure problem with a third-party cloud provider, impacting service availability in EU-WEST-1. Our team has identified the affected resources and is actively working on remediation. All other services remain unaffected. We will provide a further update as the situation progresses.

EU-WEST-1: Potential degradation of Arkose Services

May <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> UTC Resolved - As of 02:33 UTC on 8th May 2026, the Device ID service has been restored and is operating normally. May <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> UTC Identified - We have successfully failed over from the affected infrastructure to a healthy region, and the Device ID service has returned to normal operation. We are continuing to monitor service stability while we await full mitigation from our third-party cloud provider on their end. All other services remain unaffected. We will provide a further update once the issue is fully resolved. May <var data-var='date'> 7</var>, <var data-var='time'>23:55</var> UTC Investigating - We are currently investigating an issue affecting the Device ID service. The degradation is caused by an infrastructure problem with a third-party cloud provider, impacting service availability in US-East-1. Our team has identified the affected resources and is actively working on remediation, including failing over to an alternate region. All other services remain unaffected. We will provide a further update as the situation progresses.

US-East-1 : Potential degradation of Arkose Services

Oct <var data-var='date'>20</var>, <var data-var='time'>19:55</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>12:23</var> UTC Update - We are currently operating in a failed-over state due to ongoing AWS service disruptions in the US-EAST-1 region; we will continue monitoring recovery progress and initiate failback procedures once AWS confirms full service restoration and stability. Services should be operating normally, however in elevated status condition until all normal AWS region services recover. Oct <var data-var='date'>20</var>, <var data-var='time'>11:36</var> UTC Update - Though we are seeing consistent improvements, AWS is still working on fixing issues, we will update once we have information on full resolution. Oct <var data-var='date'>20</var>, <var data-var='time'>10:18</var> UTC Update - We are currently observing improvements in the affected services. We are continuing to actively monitor an ongoing AWS service disruption affecting regions in the Eastern part of the US; we have successfully failed over the majority of our services to alternate infrastructure and will provide another update when full service restoration occurs. Oct <var data-var='date'>20</var>, <var data-var='time'>08:45</var> UTC Monitoring - We’re currently experiencing service interruptions due to an ongoing AWS outage. Our team has initiated failover procedures to minimize impact and restore functionality as quickly as possible. We’re monitoring the situation closely and will provide updates as AWS works toward resolution. Oct <var data-var='date'>20</var>, <var data-var='time'>07:11</var> UTC Identified - AWS service is having issues. We are failing over affected services.

Increased Error Rates and Latencies

Aug <var data-var='date'>11</var>, <var data-var='time'>23:38</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>23:29</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

Potential degradation of Arkose Services

Jul <var data-var='date'>15</var>, <var data-var='time'>18:37</var> UTC Resolved - This Incident Is a False Positive. There were no impacts to Arkose Production Services Jul <var data-var='date'>15</var>, <var data-var='time'>18:27</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the US-EAST-1 region. We are actively investigating the issue and will provide an update shortly.

Jun <var data-var='date'>27</var>, <var data-var='time'>02:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>02:41</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>27</var>, <var data-var='time'>02:41</var> UTC Monitoring - We are currently monitoring our services as degradation has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>02:24</var> UTC Identified - The issue has been identified and we are working towards a fix. Jun <var data-var='date'>27</var>, <var data-var='time'>02:00</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-1 region. We are actively investigating the issue and will provide an update shortly.

Potential degradation Arkose Service

May <var data-var='date'> 6</var>, <var data-var='time'>23:09</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>23:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>23:06</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>22:50</var> UTC Investigating - We have detected a potential outage of the Arkose Services Globally. We are actively investigating the issue and will provide an update shortly.

Potential outage of Arkose Services

Mar <var data-var='date'>29</var>, <var data-var='time'>04:34</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>29</var>, <var data-var='time'>04:01</var> UTC Update - Arkose Labs Engineering is still actively investigating the Platform issue.We are working diligently to resolve this and will provide another update soon. Mar <var data-var='date'>29</var>, <var data-var='time'>03:54</var> UTC Update - Arkose Labs Engineering is currently conducting an active investigation to resolve the ongoing Platform issue. Few customers may experience temporary increases in load times or encounter intermittent errors. We are working diligently to minimize disruption and restore normal service as quickly as possible Mar <var data-var='date'>29</var>, <var data-var='time'>03:12</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>28</var>, <var data-var='time'>21:54</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-1 region. We are actively investigating the issue and will provide an update shortly.

Mar <var data-var='date'>28</var>, <var data-var='time'>21:34</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>21:06</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-1 region. We are actively investigating the issue and will provide an update shortly.

Mar <var data-var='date'>10</var>, <var data-var='time'>15:42</var> UTC Resolved - Beginning at 15:42 UTC on March 10, Arkose Bot Manager experienced increased latency and timeouts. Initial investigation shows that this was a backend issue. The issue has stopped occurring and we are currently investigating the root cause. At this time customers should not see an impact as by 16:06 UTC on March 10th the issue had stopped occurring. An Incident Report will be published once investigation of RCA is completed.

Arkose Bot Manager: Increased Latency and Timeout Errors

Feb <var data-var='date'>25</var>, <var data-var='time'>12:22</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>11:43</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

Jan <var data-var='date'>19</var>, <var data-var='time'>23:43</var> UTC Resolved - We observed a brief period of latency in our AP-Southeast-2 (Sydney) region for Arkose services. The latency has passed and we are performing an investigation into root cause. Jan <var data-var='date'>19</var>, <var data-var='time'>23:26</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

Jan <var data-var='date'>19</var>, <var data-var='time'>03:49</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>03:34</var> UTC Update - At this time our observability is showing increased latency in the Sydney region (AP-Southeast-2). We are actively investigating this issue. At this time this issue does not impact any other regions. Jan <var data-var='date'>19</var>, <var data-var='time'>02:55</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

Jan <var data-var='date'> 2</var>, <var data-var='time'>12:34</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>11:34</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

Jan <var data-var='date'> 2</var>, <var data-var='time'>11:07</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>10:29</var> UTC Investigating - We have detected a potential degradation of Arkose Services. We are actively investigating the issue and will provide an update shortly.

Jan <var data-var='date'> 2</var>, <var data-var='time'>10:51</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>10:35</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the US-EAST-1 region. We are actively investigating the issue and will provide an update shortly.

Dec <var data-var='date'>30</var>, <var data-var='time'>15:22</var> UTC Resolved - We have identified that the cause of this incident was resource contention among shared services. We isolated the service causing contention which freed up resources to allow the platform to recover and enter a healthy state again. We are continuing to monitor and conduct a full root cause analysis on this Incident. The Incident impact is now mitigated. Dec <var data-var='date'>30</var>, <var data-var='time'>15:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>30</var>, <var data-var='time'>15:20</var> UTC Update - We are currently addressing platform issues, with some impact observed in regions including US East 1. While the error rate has decreased significantly, a small number of 503 errors are still being reported. We understand the importance of resolving this quickly and have our team fully engaged, with all hands on deck to ensure the platform’s stability. We have identified some issues within our platform we believe to be contributing to the impact. We are working at stabilizing those services to reduce their overall impact and will continue to troubleshoot after that. Our priority is to restore full functionality as quickly and efficiently as possible. Once the immediate resolution is complete, we will take the time to conduct a detailed post-mortem to analyze the incident thoroughly. Dec <var data-var='date'>30</var>, <var data-var='time'>15:11</var> UTC Investigating - We are currently investigating an issue where some customers are seeing increased errors and latency in some regional endpoints.

Arkose Global Bot Manager Errors And Latency

Oct <var data-var='date'>10</var>, <var data-var='time'>23:37</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>23:31</var> UTC Identified - We believe we have identified the issue and are validating resolution. Oct <var data-var='date'>10</var>, <var data-var='time'>23:22</var> UTC Investigating - We are currently investigating an issue with Arkose Labs Puzzles. We will post an update as soon as possible.

Issues With Puzzles

Sep <var data-var='date'>23</var>, <var data-var='time'>09:11</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>09:11</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>23</var>, <var data-var='time'>08:31</var> UTC Investigating - We have detected a potential degradation of Arkose Services in the AP-SOUTHEAST-1 region. We are actively investigating the issue and will provide an update shortly.

Sep <var data-var='date'>10</var>, <var data-var='time'>19:22</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>18:31</var> UTC Identified - Between 18:31 UTC and 19:22 UTC on September 10, we experienced an issue with our Verify API affecting multiple regions. The issue has been identified and mitigated, and we are actively working on a solution to prevent any future impact to our customers.

Degradation of Verify API

Sep <var data-var='date'> 2</var>, <var data-var='time'>08:48</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:22</var> UTC Investigating - We have detected a potential degradation of the Verify API in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

Potential degradation of Verify API

Sep <var data-var='date'> 2</var>, <var data-var='time'>08:11</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>07:35</var> UTC Investigating - We have detected a potential degradation of the Verify API in the AP-SOUTHEAST-1 region. We are actively investigating the issue and will provide an update shortly.

Degradation in AP-SOUTHEAST-1

Aug <var data-var='date'>31</var>, <var data-var='time'>07:43</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>07:34</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>31</var>, <var data-var='time'>06:54</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>06:36</var> UTC Investigating - We have detected a potential degradation of the Verify API in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

Increased Latency And Errors In AP-SOUTHEAST-1 and AP-SOUTHEAST-2

Aug <var data-var='date'>30</var>, <var data-var='time'>19:00</var> UTC Resolved - We have seen recovery across regions and all Arkose Services are now stable. Aug <var data-var='date'>30</var>, <var data-var='time'>18:50</var> UTC Monitoring - We have implemented changes to mitigate the issue and are seeing some recovery. We are monitoring at this time to ensure the issue is resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>18:20</var> UTC Identified - We have identified an issue in our environment and are working to mitigate the situation. Next update by August 30, 2024 19:00 UTC Aug <var data-var='date'>30</var>, <var data-var='time'>18:05</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>30</var>, <var data-var='time'>17:48</var> UTC Investigating - We have detected a potential degradation of the Verify API in the AP-SOUTHEAST-1 region. We are actively investigating the issue and will provide an update shortly.

Is Arkose Labs down?

Arkose Labs status is UP

Lastest published events

Increased error rates during session setup

EU-WEST-1: Potential degradation of Arkose Services

US-East-1 : Potential degradation of Arkose Services

Arkose Labs Services, Components and Regions

Recent Arkose Labs events

Increased error rates during session setup

EU-WEST-1: Potential degradation of Arkose Services

US-East-1 : Potential degradation of Arkose Services

Increased Error Rates and Latencies

Potential degradation of Arkose Services

Potential degradation of Arkose Services