Oct <var data-var='date'> 6</var>, <var data-var='time'>01:24</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:40</var> PDT Monitoring - We are currently experiencing slower than normal processing of expense reports, and some reports may take longer than usual to complete audit. Our teams are actively working on remediating this issue. Please do not re-submit or re-audit reports, as this may add to the delay.

Report Processing Slower than Normal

Sep <var data-var='date'>29</var>, <var data-var='time'>14:23</var> PDT Resolved - This incident has been resolved Sep <var data-var='date'>29</var>, <var data-var='time'>12:58</var> PDT Monitoring - A fix has been implemented, and we are monitoring the fix. Data Recovery is in progress Sep <var data-var='date'>29</var>, <var data-var='time'>06:38</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>02:41</var> PDT Investigating - Users may experience an issue where they are unable to download reports in AI Analytics. We are aware of the issue and are working to resolve it on priority. We will provide further updates as more information becomes available. We apologize for the inconvenience caused.

AI Analytics – Report Download Issue

Sep <var data-var='date'>29</var>, <var data-var='time'>11:03</var> PDT Resolved - This incident has been resolved. All invoices submitted to AppZen by email or through an ERP integration have been ingested. Sep <var data-var='date'>29</var>, <var data-var='time'>10:47</var> PDT Monitoring - We are monitoring the fix implemented to resolve the issue. Sep <var data-var='date'>29</var>, <var data-var='time'>06:51</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>04:30</var> PDT Investigating - Customers may experience an issue where invoices sent to their customer-hosted Outlook/Exchange mailboxes are not being ingested into AppZen AP Inbox. We are aware of the issue and are working to resolve it on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.

AP Inbox – Email Ingestion Issue

Sep <var data-var='date'>29</var>, <var data-var='time'>10:46</var> PDT Resolved - This incident has been resolved by the Emburse team. Emburse Engineering team will take a deeper dive into what happened and will provide further details. We have verified that report ingestion has resumed. Sep <var data-var='date'>29</var>, <var data-var='time'>07:30</var> PDT Identified - The issue has been identified, and a fix is being implemented by the Chrome River (Emburse) Team Sep <var data-var='date'>29</var>, <var data-var='time'>06:48</var> PDT Investigating - Users may experience an issue where reports from Chrome River are not being ingested into AppZen. This issue is related to an ongoing issue on the Emburse/Chrome River side. We are working with their team to resolve this on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.

Expense Audit – Chrome River Ingestion Issue

Sep <var data-var='date'>15</var>, <var data-var='time'>18:31</var> PDT Resolved - Resolved — Invoice Processing Delays (Autonomous AP) Between approximately 11:30 AM and 5:00 PM PDT on September 15, some invoices submitted to Autonomous AP remained in a "Processing" state longer than expected. The cause was an availability issue with a third-party provider in the US-East region, which caused inference requests to time out rather than fail fast. The provider has confirmed the issue on their side. We mitigated the impact by routing invoice processing to an alternate endpoint, after which new invoices resumed processing normally. All affected invoices have since been reprocessed and have completed successfully. No invoice data was lost. Processing times have returned to normal, and the service is fully operational. We apologise for the disruption. Sep <var data-var='date'>15</var>, <var data-var='time'>12:27</var> PDT Monitoring - We applied a fix and are monitoring recovery. Our engineering team has completed the failover to an alternate endpoint. Invoice processing has recovered: New invoices submitted to Autonomous AP are now processing normally, at expected speeds. Backlogged invoices that were stuck during the incident window are being reprocessed in batches, and the queue is draining steadily. Customers may continue to see a temporary delay on invoices submitted during the impact window until the backlog fully clears. No customer action is required; these invoices will complete automatically. We are monitoring system health and backlog drain rate closely and will confirm once the backlog is fully cleared. Sep <var data-var='date'>15</var>, <var data-var='time'>12:26</var> PDT Identified - We have identified the cause of the invoice processing delays. The delays are caused by an availability issue with a third-party service hosted in the US-EAST-1 region. The provider has confirmed the degradation on their side and has identified the root cause as an internal queuing subsystem. Requests from our platform were being accepted but not completed, causing invoices to remain in "Processing". The impact is isolated to a single endpoint. All other AppZen services are unaffected. Mitigation in progress: Our engineering team has begun failing over invoice processing to an alternate, healthy endpoint. Once the failover is complete, newly submitted invoices are expected to process normally, and we will begin clearing the accumulated backlog. No invoice data has been lost. Next update in 30 minutes. Sep <var data-var='date'>15</var>, <var data-var='time'>12:24</var> PDT Investigating - We are investigating delays in invoice processing on Autonomous AP.

Delays in Invoice Processing — Autonomous AP

Sep <var data-var='date'> 9</var>, <var data-var='time'>07:05</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>06:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 9</var>, <var data-var='time'>05:54</var> PDT Investigating - Some users may experience an issue where receipts are not visible at the Line Level. However, the receipts remain available and visible at the Header Level. Our team is actively investigating and working to resolve the issue. We will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience.

EA: Receipts Not Visible at Line Level

Aug <var data-var='date'>30</var>, <var data-var='time'>00:11</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>22:34</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>04:31</var> PDT Scheduled - AppZen will undergo scheduled maintenance on Sunday, August 30, from 5:30 AM to 7:00 AM UTC. During this window, AppZen will be unavailable. Maintenance window as below: PDT: Saturday, August 29 | 10:30 PM–Sunday, August 30 | 12:00 AM UTC: Sunday, August 30 | 5:30–7:00 AM IST: Sunday, August 30 | 11:00 AM–12:30 PM Important: No data will be affected, and once service is restored, there will be no downstream impacts. You can resume normal activity immediately after the maintenance ends. We'll post real-time updates on our status page.

Scheduled Maintenance : Sun, Aug 30 | 5:30 – 7:00 AM UTC

Apr <var data-var='date'> 6</var>, <var data-var='time'>06:02</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>04:46</var> PDT Investigating - Users attempting to log in to Appzen via SSO may experience failures due to an Okta 404 login error. We are currently investigating the issue. Our team is actively working with the relevant services to identify the root cause and resolve it as quickly as possible. We will share further updates as more information becomes available.

SSO Login Issues : Okta 404 error

Mar <var data-var='date'>12</var>, <var data-var='time'>01:49</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>00:20</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>05:49</var> PDT Investigating - We are currently investigating an issue where incomplete data is being reflected under AI Analytics for EU customers. We are actively working on a fix. We will continue to provide updates as we make progress.

AI Analytics : EU : Dashboard Showing Incomplete Data

Mar <var data-var='date'> 6</var>, <var data-var='time'>02:22</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>01:40</var> PST Investigating - We have raised a Sev1 Ticket with Vendor

Support Portal is down.

Mar <var data-var='date'> 2</var>, <var data-var='time'>07:51</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>05:39</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>04:16</var> PST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 2</var>, <var data-var='time'>03:42</var> PST Investigating - We have identified an issue where users may be unable to action reports or invoices in Appzen due to increased latency. The team is actively working on the issue and will share updates as more information becomes available.

Appzen EA & AAP : Latency in actioning reports or processing invoices

Mar <var data-var='date'> 2</var>, <var data-var='time'>03:38</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>02:24</var> PST Monitoring - This issue has been identified, and a fix has been implemented. And data sync is In Progress.

Data Missing in Analytics from 23-Feb-2026

Feb <var data-var='date'> 3</var>, <var data-var='time'>05:17</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 3</var>, <var data-var='time'>03:36</var> PST Investigating - Users may experience an issue in AI Analytics, where scheduled and on-demand reports are stuck in an “In Progress” state and do not download successfully. Our team is actively investigating the issue and will share updates as more information becomes available.

Jan <var data-var='date'>29</var>, <var data-var='time'>03:04</var> PST Resolved - This incident has been resolved Jan <var data-var='date'>28</var>, <var data-var='time'>15:18</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:41</var> PST Monitoring - Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>11:56</var> PST Investigating - We are currently investigating this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>09:39</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>09:25</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>07:54</var> PST Investigating - We are currently experiencing issues in AAP wherein: -Invoices may get stuck in Processing or Validating status -Email invoice ingestion may be delayed or stalled Our team is investigating this at the highest priority. We apologize for the inconvenience and will share updates as they become available.

AAP Status Update: Invoices processing and email invoice ingestion affected

Jan <var data-var='date'>29</var>, <var data-var='time'>00:02</var> PST Resolved - This incident has been resolved and all backlogs have been cleared Jan <var data-var='date'>28</var>, <var data-var='time'>19:50</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:40</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:40</var> PST Monitoring - Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:13</var> PST Investigating - Reports stuck in Pending Auto Audit state

EA Reports Workflow Issue

Jan <var data-var='date'>22</var>, <var data-var='time'>23:10</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>21:55</var> PST Monitoring - A fix has been implemented, and we are monitoring it. Jan <var data-var='date'>22</var>, <var data-var='time'>11:41</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>22</var>, <var data-var='time'>07:41</var> PST Investigating - We are currently experiencing latency in invoice processing, which may result in some invoices appearing stuck in a state. Our teams are actively investigating and working to resolve the issue. We will continue to provide updates as progress is made. Thank you for your patience, and we apologize for the inconvenience.

AAP - Invoice Processing Latency

Jan <var data-var='date'>22</var>, <var data-var='time'>15:16</var> PST Resolved - The issue has been fixed however if you continue to experience an issue, we suggest that you clear your browser cache and cookies, as older cookies may still be present and clearing them should resolve the problem. Our apologies for any inconvenience caused and thank your for your understanding as we worked to resolve. Jan <var data-var='date'>22</var>, <var data-var='time'>13:10</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>22</var>, <var data-var='time'>08:38</var> PST Investigating - Some users are experiencing issues logging in to AppZen. After entering credentials and selecting Login with SSO, the session is terminated, and the landing page does not load.

System Login Issues

Dec <var data-var='date'>24</var>, <var data-var='time'>15:49</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>24</var>, <var data-var='time'>09:58</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>24</var>, <var data-var='time'>09:51</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>24</var>, <var data-var='time'>09:50</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>24</var>, <var data-var='time'>04:59</var> PST Investigating - AppZen is currently experiencing performance degradation, resulting in slowness during report auditing and invoice processing, invoice ingestion and email notification. Customers may observe increased processing times, delays in audit completion, or slower-than-usual system responses while submitting or reviewing reports and invoices. Our Engineering team is actively investigating the issue and working to restore normal performance at the earliest. Further updates will be shared as more information becomes available.

System Slowness Impacting Report Auditing and Invoice Processing, ingestion and email notification

Dec <var data-var='date'>19</var>, <var data-var='time'>02:58</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>10:55</var> PST Investigating - We are currently observing an integration issue with Concur that is impacting multiple customers. Due to this issue, the status of expense reports may not be syncing correctly from AppZen to Concur. Our team is actively monitoring the situation and coordinating closely while awaiting further updates from Concur. We will keep you informed as soon as more information becomes available. For real-time updates on the Concur outage, please refer to Concur’s status page: https://open.concur.com/?data-center=us2 Thank you for your patience and understanding.

Concur Integration Issue Impacting Multiple Customers

Dec <var data-var='date'>12</var>, <var data-var='time'>04:02</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>01:39</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>12</var>, <var data-var='time'>01:05</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>11</var>, <var data-var='time'>23:30</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>23:29</var> PST Investigating - We are currently investigating a Sev 1 incident affecting the Expense Audit (EA) product in the Production environment. Customers may encounter the following error when accessing the Report Details page: “Error retrieving agent actions.” This issue is impacting all Production EA customers. Our Engineering team is actively working to identify the root cause and restore normal functionality. Further updates will be provided as they become available.

EA - Report Details Page Error – “Error retrieving agent actions” (Production Environment)

Dec <var data-var='date'> 2</var>, <var data-var='time'>05:48</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> PST Monitoring - A fix has been implemented and we are monitoring the same. Dec <var data-var='date'> 1</var>, <var data-var='time'>22:36</var> PST Investigating - We are currently investigating the issue.

AppZen is not reading statements for AP Inbox

Nov <var data-var='date'>29</var>, <var data-var='time'>21:19</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>28</var>, <var data-var='time'>03:43</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>26</var>, <var data-var='time'>04:41</var> PST Update - Estimated Start Time : 27th Nov 2025 6PM IST We will update you once the activity starts Nov <var data-var='date'>26</var>, <var data-var='time'>03:06</var> PST Scheduled - We would like to inform you about a planned maintenance activity on our data pipeline. We will be performing a full data reload. Impact: Recent data may be delayed in the AI analytics dashboards and reports for 1–2 days while the reload is in progress. We’re working to complete this as quickly as possible and appreciate your understanding. Please reach out if you have any questions.

AI Analytics Maintenance – Temporary Latest Data Delay

Nov <var data-var='date'>26</var>, <var data-var='time'>17:39</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>15:10</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>26</var>, <var data-var='time'>14:18</var> PST Investigating - We are currently investigating this issue.

AAP Intermittent Errors - Invoice Validation Submittals

Nov <var data-var='date'>20</var>, <var data-var='time'>05:44</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>05:08</var> PST Investigating - We are currently iunvestigating the issue.

Master Data Sync Issue - AAP

Nov <var data-var='date'>16</var>, <var data-var='time'>07:14</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>05:17</var> PST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>16</var>, <var data-var='time'>03:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>23:53</var> PST Scheduled - AMAZON When: IST: Sunday, Nov 16, 2025 | 4:30 PM – 8:30 PM IST PST: Sunday, Nov 16, 2025 | 3:00 AM – 7:00 AM PST GMT/UTC: Sunday, Nov 16, 2025 | 11:00 AM – 3:00 PM GMT Environment: https://zma.appzen.com/console/home.html#/ No data will be affected, and there will be no downstream impacts once service is restored. For real-time updates during maintenance, please visit our status page. If you have any questions, please reach out to support@appzen.com

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AppZen status is UP

Lastest published events

Report Processing Slower than Normal

AI Analytics – Report Download Issue

AP Inbox – Email Ingestion Issue

AppZen Services, Components and Regions

Recent AppZen events

Report Processing Slower than Normal

AI Analytics – Report Download Issue

AP Inbox – Email Ingestion Issue

Expense Audit – Chrome River Ingestion Issue

Delays in Invoice Processing — Autonomous AP

EA: Receipts Not Visible at Line Level