THIS IS A SCHEDULED EVENT Aug <var data-var='date'>29</var>, <var data-var='time'>22:30</var> PDT &nbsp;-&nbsp; Aug <var data-var='date'>30</var>, <var data-var='time'>00:00</var> PDT Aug <var data-var='date'>21</var>, <var data-var='time'>04:31</var> PDT Scheduled - AppZen will undergo scheduled maintenance on Sunday, August 30, from 5:30 AM to 7:00 AM UTC. During this window, AppZen will be unavailable. Maintenance window as below: PDT: Saturday, August 29 | 10:30 PM–Sunday, August 30 | 12:00 AM UTC: Sunday, August 30 | 5:30–7:00 AM IST: Sunday, August 30 | 11:00 AM–12:30 PM Important: No data will be affected, and once service is restored, there will be no downstream impacts. You can resume normal activity immediately after the maintenance ends. We'll post real-time updates on our status page.

Scheduled Maintenance : Sun, Aug 30 | 5:30 – 7:00 AM UTC

Apr <var data-var='date'> 6</var>, <var data-var='time'>06:02</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>04:46</var> PDT Investigating - Users attempting to log in to Appzen via SSO may experience failures due to an Okta 404 login error. We are currently investigating the issue. Our team is actively working with the relevant services to identify the root cause and resolve it as quickly as possible. We will share further updates as more information becomes available.

SSO Login Issues : Okta 404 error

Mar <var data-var='date'>12</var>, <var data-var='time'>01:49</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>00:20</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>05:49</var> PDT Investigating - We are currently investigating an issue where incomplete data is being reflected under AI Analytics for EU customers. We are actively working on a fix. We will continue to provide updates as we make progress.

AI Analytics : EU : Dashboard Showing Incomplete Data

Mar <var data-var='date'> 6</var>, <var data-var='time'>02:22</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>01:40</var> PST Investigating - We have raised a Sev1 Ticket with Vendor

Support Portal is down.

Mar <var data-var='date'> 2</var>, <var data-var='time'>07:51</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>05:39</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>04:16</var> PST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 2</var>, <var data-var='time'>03:42</var> PST Investigating - We have identified an issue where users may be unable to action reports or invoices in Appzen due to increased latency. The team is actively working on the issue and will share updates as more information becomes available.

Appzen EA & AAP : Latency in actioning reports or processing invoices

Mar <var data-var='date'> 2</var>, <var data-var='time'>03:38</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>02:24</var> PST Monitoring - This issue has been identified, and a fix has been implemented. And data sync is In Progress.

Data Missing in Analytics from 23-Feb-2026

Feb <var data-var='date'> 3</var>, <var data-var='time'>05:17</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 3</var>, <var data-var='time'>03:36</var> PST Investigating - Users may experience an issue in AI Analytics, where scheduled and on-demand reports are stuck in an “In Progress” state and do not download successfully. Our team is actively investigating the issue and will share updates as more information becomes available.

AI Analytics – Report Download Issue

Jan <var data-var='date'>29</var>, <var data-var='time'>03:04</var> PST Resolved - This incident has been resolved Jan <var data-var='date'>28</var>, <var data-var='time'>15:18</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:41</var> PST Monitoring - Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>11:56</var> PST Investigating - We are currently investigating this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>09:39</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>09:25</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>07:54</var> PST Investigating - We are currently experiencing issues in AAP wherein: -Invoices may get stuck in Processing or Validating status -Email invoice ingestion may be delayed or stalled Our team is investigating this at the highest priority. We apologize for the inconvenience and will share updates as they become available.

AAP Status Update: Invoices processing and email invoice ingestion affected

Jan <var data-var='date'>29</var>, <var data-var='time'>00:02</var> PST Resolved - This incident has been resolved and all backlogs have been cleared Jan <var data-var='date'>28</var>, <var data-var='time'>19:50</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:40</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:40</var> PST Monitoring - Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>12:13</var> PST Investigating - Reports stuck in Pending Auto Audit state

EA Reports Workflow Issue

Jan <var data-var='date'>22</var>, <var data-var='time'>23:10</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>21:55</var> PST Monitoring - A fix has been implemented, and we are monitoring it. Jan <var data-var='date'>22</var>, <var data-var='time'>11:41</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>22</var>, <var data-var='time'>07:41</var> PST Investigating - We are currently experiencing latency in invoice processing, which may result in some invoices appearing stuck in a state. Our teams are actively investigating and working to resolve the issue. We will continue to provide updates as progress is made. Thank you for your patience, and we apologize for the inconvenience.

AAP - Invoice Processing Latency

Jan <var data-var='date'>22</var>, <var data-var='time'>15:16</var> PST Resolved - The issue has been fixed however if you continue to experience an issue, we suggest that you clear your browser cache and cookies, as older cookies may still be present and clearing them should resolve the problem. Our apologies for any inconvenience caused and thank your for your understanding as we worked to resolve. Jan <var data-var='date'>22</var>, <var data-var='time'>13:10</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>22</var>, <var data-var='time'>08:38</var> PST Investigating - Some users are experiencing issues logging in to AppZen. After entering credentials and selecting Login with SSO, the session is terminated, and the landing page does not load.

System Login Issues

Dec <var data-var='date'>24</var>, <var data-var='time'>15:49</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>24</var>, <var data-var='time'>09:58</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>24</var>, <var data-var='time'>09:51</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>24</var>, <var data-var='time'>09:50</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>24</var>, <var data-var='time'>04:59</var> PST Investigating - AppZen is currently experiencing performance degradation, resulting in slowness during report auditing and invoice processing, invoice ingestion and email notification. Customers may observe increased processing times, delays in audit completion, or slower-than-usual system responses while submitting or reviewing reports and invoices. Our Engineering team is actively investigating the issue and working to restore normal performance at the earliest. Further updates will be shared as more information becomes available.

System Slowness Impacting Report Auditing and Invoice Processing, ingestion and email notification

Dec <var data-var='date'>19</var>, <var data-var='time'>02:58</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>10:55</var> PST Investigating - We are currently observing an integration issue with Concur that is impacting multiple customers. Due to this issue, the status of expense reports may not be syncing correctly from AppZen to Concur. Our team is actively monitoring the situation and coordinating closely while awaiting further updates from Concur. We will keep you informed as soon as more information becomes available. For real-time updates on the Concur outage, please refer to Concur’s status page: https://open.concur.com/?data-center=us2 Thank you for your patience and understanding.

Concur Integration Issue Impacting Multiple Customers

Dec <var data-var='date'>12</var>, <var data-var='time'>04:02</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>01:39</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>12</var>, <var data-var='time'>01:05</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>11</var>, <var data-var='time'>23:30</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>23:29</var> PST Investigating - We are currently investigating a Sev 1 incident affecting the Expense Audit (EA) product in the Production environment. Customers may encounter the following error when accessing the Report Details page: “Error retrieving agent actions.” This issue is impacting all Production EA customers. Our Engineering team is actively working to identify the root cause and restore normal functionality. Further updates will be provided as they become available.

EA - Report Details Page Error – “Error retrieving agent actions” (Production Environment)

Dec <var data-var='date'> 2</var>, <var data-var='time'>05:48</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> PST Monitoring - A fix has been implemented and we are monitoring the same. Dec <var data-var='date'> 1</var>, <var data-var='time'>22:36</var> PST Investigating - We are currently investigating the issue.

AppZen is not reading statements for AP Inbox

Nov <var data-var='date'>29</var>, <var data-var='time'>21:19</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>28</var>, <var data-var='time'>03:43</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>26</var>, <var data-var='time'>04:41</var> PST Update - Estimated Start Time : 27th Nov 2025 6PM IST We will update you once the activity starts Nov <var data-var='date'>26</var>, <var data-var='time'>03:06</var> PST Scheduled - We would like to inform you about a planned maintenance activity on our data pipeline. We will be performing a full data reload. Impact: Recent data may be delayed in the AI analytics dashboards and reports for 1–2 days while the reload is in progress. We’re working to complete this as quickly as possible and appreciate your understanding. Please reach out if you have any questions.

AI Analytics Maintenance – Temporary Latest Data Delay

Nov <var data-var='date'>26</var>, <var data-var='time'>17:39</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>15:10</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>26</var>, <var data-var='time'>14:18</var> PST Investigating - We are currently investigating this issue.

AAP Intermittent Errors - Invoice Validation Submittals

Nov <var data-var='date'>20</var>, <var data-var='time'>05:44</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>05:08</var> PST Investigating - We are currently iunvestigating the issue.

Master Data Sync Issue - AAP

Nov <var data-var='date'>16</var>, <var data-var='time'>07:14</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>05:17</var> PST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>16</var>, <var data-var='time'>03:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>23:53</var> PST Scheduled - AMAZON When: IST: Sunday, Nov 16, 2025 | 4:30 PM – 8:30 PM IST PST: Sunday, Nov 16, 2025 | 3:00 AM – 7:00 AM PST GMT/UTC: Sunday, Nov 16, 2025 | 11:00 AM – 3:00 PM GMT Environment: https://zma.appzen.com/console/home.html#/ No data will be affected, and there will be no downstream impacts once service is restored. For real-time updates during maintenance, please visit our status page. If you have any questions, please reach out to support@appzen.com

Emergency Maintenance Downtime AMAZON

Nov <var data-var='date'>16</var>, <var data-var='time'>05:13</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>03:04</var> PST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>15</var>, <var data-var='time'>23:26</var> PST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>23:11</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>23:00</var> PST Scheduled - PROD When: IST: Sunday, Nov 16, 2025 | 12:30 PM – 4:30 PM IST PST: Saturday, Nov 15, 2025 | 11:00 PM – 3:00 AM PST (Nov 16) GMT/UTC: Sunday, Nov 16, 2025 | 7:00 AM – 11:00 AM GMT Environment: https://audit.appzen.com/console/index.html#/ No data will be affected, and there will be no downstream impacts once service is restored. For real-time updates during maintenance, please visit our status page. If you have any questions, please reach out to support@appzen.com

Emergency Maintenance Downtime PROD

Nov <var data-var='date'>15</var>, <var data-var='time'>23:20</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>15</var>, <var data-var='time'>23:14</var> PST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>15</var>, <var data-var='time'>19:20</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>19:20</var> PST Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>15</var>, <var data-var='time'>19:19</var> PST Scheduled - EU Prod When: IST: Sunday, Nov 16, 2025 | 8:30 AM – 12:30 PM IST PST: Saturday, Nov 15, 2025 | 7:00 PM – 11:00 PM PST GMT/UTC: Sunday, Nov 16, 2025 | 3:00 AM – 7:00 AM GMT Environment: https://eu.appzen.com/console/home.html#/ No data will be affected, and there will be no downstream impacts once service is restored. For real-time updates during maintenance, please visit our status page. If you have any questions, please reach out to support@appzen.com.

Emergency Maintenance Downtime EU

Nov <var data-var='date'>14</var>, <var data-var='time'>18:57</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>03:37</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>14</var>, <var data-var='time'>03:36</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>14</var>, <var data-var='time'>02:03</var> PST Investigating - We are currently investigating this issue.

Delays in Expense Report Ingestion in EU Region

Nov <var data-var='date'>13</var>, <var data-var='time'>00:23</var> PST Resolved - This incident is resolved Nov <var data-var='date'>12</var>, <var data-var='time'>07:30</var> PST Update - Thank you for your continued patience. While the earlier fix led to an improvement and a reduction in the pending report backlog, we’ve observed a recent increase again. Our team has implemented additional optimisations to improve processing speed and continues to monitor report flows closely. We will provide the next update once we confirm consistent performance or if further action is required. Nov <var data-var='date'>11</var>, <var data-var='time'>17:38</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>11</var>, <var data-var='time'>17:38</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>11</var>, <var data-var='time'>15:40</var> PST Investigating - We are currently investigating this issue.

Delays in Expense Report Ingestion

Nov <var data-var='date'> 6</var>, <var data-var='time'>15:38</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>13:28</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 6</var>, <var data-var='time'>09:42</var> PST Investigating - AppZen's backend team is currently investigating the issue.

Latency in email ingestion for AP inbox

Nov <var data-var='date'> 5</var>, <var data-var='time'>21:48</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>21:47</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 5</var>, <var data-var='time'>09:23</var> PST Identified - We have identified the issue and implemented a fix. Report statuses are now flowing correctly to Concur. It may take some time for all report statuses to be fully updated. We will provide another update once all reports have successfully synced. Nov <var data-var='date'> 5</var>, <var data-var='time'>07:50</var> PST Investigating - We are currently experiencing an issue where reports approved or rejected in AppZen are not progressing further in the Concur workflow. Our team is actively investigating the issue. We apologize for the inconvenience caused.

Is AppZen down?

AppZen status is UP

Lastest published events

Scheduled Maintenance : Sun, Aug 30 | 5:30 – 7:00 AM UTC

SSO Login Issues : Okta 404 error

AI Analytics : EU : Dashboard Showing Incomplete Data

AppZen Services, Components and Regions

Recent AppZen events

Scheduled Maintenance : Sun, Aug 30 | 5:30 – 7:00 AM UTC

SSO Login Issues : Okta 404 error

AI Analytics : EU : Dashboard Showing Incomplete Data

Support Portal is down.

Appzen EA & AAP : Latency in actioning reports or processing invoices

Data Missing in Analytics from 23-Feb-2026