Sep <var data-var='date'>11</var>, <var data-var='time'>12:18</var> MSK Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>12:17</var> MSK Investigating - We are currently investigating this issue.

Issue with firewall

Jul <var data-var='date'>30</var>, <var data-var='time'>19:19</var> MSK Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>18:06</var> MSK Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>30</var>, <var data-var='time'>18:06</var> MSK Investigating - We are experiencing an issue with background job processing, resulting in delays in analytics and event data. SDK APIs are not affected. Data is expected to catch up with real time within approximately 30 minutes. We apologize for the inconvenience.

Analytics and Events delays

Jun <var data-var='date'>27</var>, <var data-var='time'>23:26</var> MSK Resolved - This incident has been resolved. Cloud Provider has fixed the issue. Jun <var data-var='date'>27</var>, <var data-var='time'>22:43</var> MSK Monitoring - A fix has been implemented by our Cloud Provider and we are monitoring the results. Jun <var data-var='date'>27</var>, <var data-var='time'>22:43</var> MSK Update - We are continuing to investigate this issue. Jun <var data-var='date'>27</var>, <var data-var='time'>22:16</var> MSK Investigating - We are currently investigating this issue. There is problem at our data center. We are in close touch with cloud provider. Our engineers our trying to do their best to solve the issue ASAP

Degraded Performance or Partial Outage

Jun <var data-var='date'>26</var>, <var data-var='time'>08:00</var> MSK Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>05:00</var> MSK In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>13:25</var> MSK Scheduled - We will be performing a scheduled upgrade of the analytics database on June 26, 2026, starting at 02:00 UTC. The SDK will not be affected. No downtime is expected; however, analytics issues may occur during the upgrade window. The maintenance duration is uncertain, but we expect to complete the upgrade within a few hours.

Analytics maintenance

Apr <var data-var='date'>16</var>, <var data-var='time'>08:00</var> MSK Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>06:00</var> MSK In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>14:09</var> MSK Scheduled - We will be performing a scheduled upgrade of the database on April 16, 2026, starting at 03:00 UTC. The SDK should not be affected. No downtime is expected; however, minor issues may occur during the upgrade window. The maintenance duration is uncertain, but we expect to complete the upgrade within a few hours. Thank you for your understanding.

Scheduled Maintenance

Mar <var data-var='date'>12</var>, <var data-var='time'>07:56</var> MSK Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:58</var> MSK Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:58</var> MSK Investigating - We experienced an issue where App Store Server Notifications and Google Play Real-Time Developer Notifications were not being delivered to Apphud servers. As a result, some subscription events such as renewals, cancellations, or billing issues may not have been processed in real time. The issue has now been identified and fixed. We will replay all missed server notifications and process them accordingly. Subscription renewals and other events will be updated based on their original effective timestamps (for example, renewal or expiry time), so historical data and analytics will remain accurate.

Issue with App Store and Google Play server notifications delivery

Feb <var data-var='date'>24</var>, <var data-var='time'>17:00</var> MSK Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>14:52</var> MSK Monitoring - We received reports that some A/B experiment analytics metrics were displaying incorrect values (extremely high or extremely low). Our team investigated the issue and identified the root cause. The fix has been deployed. All A/B test metrics are now displaying correctly and operating as expected.

Incorrect A/B experiment metrics values

Feb <var data-var='date'>24</var>, <var data-var='time'>14:48</var> MSK Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>14:48</var> MSK Investigating - We are currently investigating this issue.

API errors

Feb <var data-var='date'>23</var>, <var data-var='time'>11:40</var> MSK Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>11:40</var> MSK Investigating - We received reports that some A/B experiment analytics metrics were displaying incorrect values (extremely high or extremely low). Our team investigated the issue and identified the root cause. The fix has been deployed. All A/B test metrics are now displaying correctly and operating as expected.

Incorrect A/B experiment metric values

Feb <var data-var='date'>22</var>, <var data-var='time'>13:55</var> MSK Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>13:37</var> MSK Investigating - We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * CSV and ETL exports The current delay is approximately 15 minutes. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.

Delays with background jobs processing

Feb <var data-var='date'>22</var>, <var data-var='time'>13:54</var> MSK Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>13:53</var> MSK Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>22</var>, <var data-var='time'>13:52</var> MSK Investigating - We received reports about increased response times for SDK API calls, specifically affecting paywalls and placements fetching. The issue has been identified and a fix has already been deployed. We are actively monitoring the system to ensure stability and normal performance levels. We apologize for the inconvenience and will provide updates if necessary.

Increased Response Time for SDK Requests

Feb <var data-var='date'>19</var>, <var data-var='time'>15:30</var> MSK Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>14:51</var> MSK Investigating - We’ve received reports that A/B test analytics were displaying 0 trials, even though trials were actually recorded. Our team is currently investigating the issue. In the meantime, refreshing the page should resolve the problem and display the correct data. We’ll provide an update once the issue is fully resolved.

A/B Test Analytics Showing 0 Trials

Feb <var data-var='date'>11</var>, <var data-var='time'>16:10</var> MSK Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>16:10</var> MSK Investigating - We are currently investigating this issue.

Charts are not loading

Feb <var data-var='date'> 4</var>, <var data-var='time'>14:45</var> MSK Resolved - This incident has been resolved.

Unable to login to the dashboard

Jan <var data-var='date'>27</var>, <var data-var='time'>19:58</var> MSK Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>19:58</var> MSK Investigating - We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * CSV and ETL exports The current delay is approximately 40 minutes. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.

Delays with integrations processing

Jan <var data-var='date'>22</var>, <var data-var='time'>11:12</var> MSK Resolved - The updated app version in now available in the App Store: https://apps.apple.com/us/app/apphud-the-official-app/id1587154106 Jan <var data-var='date'>19</var>, <var data-var='time'>13:28</var> MSK Investigating - Due to a recent platform upgrade, the iOS mobile app is temporarily not functioning. An updated version will be released to the App Store, and users will need to update to the latest version. We’ll notify you when the update is available.

Mobile analytics iOS app is temporarily not functioning

Jan <var data-var='date'>21</var>, <var data-var='time'>20:35</var> MSK Resolved - Due to a bug introduced during recent maintenance, experiments that were in a Running state as of January 19 until January 21 17:45 UTC were unintentionally paused. The issue has been fixed, and all affected experiments have been unpaused and are running normally. Data for the affected period may be incomplete. No action is required. We are sorry for the inconvenience.

Running experiments unexpectedly paused

Jan <var data-var='date'>20</var>, <var data-var='time'>11:58</var> MSK Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>20</var>, <var data-var='time'>11:57</var> MSK Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>09:04</var> MSK Update - Maintenance is in progress. Analytics job processing is currently delayed by approximately 1 hour, so dashboards and charts may not reflect real-time data. Jan <var data-var='date'>20</var>, <var data-var='time'>07:10</var> MSK In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>07:10</var> MSK Scheduled - We will be performing a scheduled upgrade of the Dashboard on January 20, 2025, starting at 03:00 UTC. The SDK should not be affected. No downtime is expected; however, minor issues may occur during the upgrade window. The maintenance duration is uncertain, but we expect to complete the upgrade within a few hours. Thank you for your understanding.

Phase II maintenance

Jan <var data-var='date'>19</var>, <var data-var='time'>12:15</var> MSK Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>06:15</var> MSK In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>19</var>, <var data-var='time'>06:03</var> MSK Scheduled - We will be performing a scheduled upgrade of the Dashboard on January 19, 2025, starting at 03:00 UTC. The SDK should not be affected. No downtime is expected; however, minor issues may occur during the upgrade window. The maintenance duration is uncertain, but we expect to complete the upgrade within a few hours. Thank you for your understanding.

Scheduled maintenance

Dec <var data-var='date'> 8</var>, <var data-var='time'>11:04</var> MSK Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> MSK In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 4</var>, <var data-var='time'>15:47</var> MSK Scheduled - We will be performing a scheduled upgrade of the Dashboard on December 8, 2025, starting at 03:00 UTC. The SDK should not be affected. No downtime is expected; however, minor issues may occur during the upgrade window. The maintenance duration is uncertain, but we expect to complete the upgrade within a few hours. Thank you for your understanding.

Planned Maintenance

Nov <var data-var='date'>30</var>, <var data-var='time'>17:11</var> MSK Resolved - This incident has been resolved. Nov <var data-var='date'>30</var>, <var data-var='time'>17:08</var> MSK Update - We are continuing to investigate this issue. Nov <var data-var='date'>30</var>, <var data-var='time'>17:00</var> MSK Investigating - We are currently investigating this issue.

Issue with Apphud API

Nov <var data-var='date'>24</var>, <var data-var='time'>19:55</var> MSK Resolved - This incident has been resolved. Nov <var data-var='date'>24</var>, <var data-var='time'>19:46</var> MSK Investigating - We are currently investigating this issue.

Issue with analytics and reports

Nov <var data-var='date'>18</var>, <var data-var='time'>17:59</var> MSK Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>17:59</var> MSK Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>17:24</var> MSK Update - Update: SDK seems to be working without any disruptions, since it's not using Cloudflare. Only Apphud dashboard is not accessible in certain countries Nov <var data-var='date'>18</var>, <var data-var='time'>16:55</var> MSK Investigating - We experience partial API issues caused by major Cloudflare outage: https://www.cloudflarestatus.com/

Partial Apphud dashboard outage

Jul <var data-var='date'>25</var>, <var data-var='time'>10:32</var> MSK Completed - Scheduled maintenance has been completed successfully. All systems are now operating normally. Jul <var data-var='date'>25</var>, <var data-var='time'>09:00</var> MSK In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>09:20</var> MSK Scheduled - We will be performing scheduled database maintenance on July 25 at 06:00 am UTC. The maintenance is expected to take approximately 1 -2 hours. There will be no expected downtime, and all services should continue to operate normally during this period. Thank you for your understanding.

Scheduled Maintenance Notification

Jul <var data-var='date'> 8</var>, <var data-var='time'>19:19</var> MSK Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>19:03</var> MSK Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 8</var>, <var data-var='time'>19:03</var> MSK Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 8</var>, <var data-var='time'>19:03</var> MSK Monitoring - A fix has been implemented and we are monitoring the results.

Is Apphud down?

Apphud status is UP

Lastest published events

Issue with firewall

Analytics and Events delays

Degraded Performance or Partial Outage

Apphud Services, Components and Regions

Recent Apphud events

Issue with firewall

Analytics and Events delays

Degraded Performance or Partial Outage

Analytics maintenance

Scheduled Maintenance

Issue with App Store and Google Play server notifications delivery