Oct <var data-var='date'> 6</var>, <var data-var='time'>09:09</var> EDT Resolved - Delayed messages have been processed. All systems operating normally. Oct <var data-var='date'> 6</var>, <var data-var='time'>06:48</var> EDT Monitoring - The underlying issue is fixed and emails are processing correctly again. We are working through a backlog of delayed messages. Oct <var data-var='date'> 5</var>, <var data-var='time'>23:37</var> EDT Identified - Email sending for Appcues Workflows is delayed. We have identified the issue and are working on a fix.

Email Sending Delay

Jun <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EDT Scheduled - This Saturday (6/6/2026) from 10pm–12am EDT, we will be performing scheduled maintenance to improve our infrastructure. During this window, login access to Appcues Studio will be unavailable. However, there will be no interruption to real-time qualification of experiences for your end users.

Scheduled System Maintenance

Apr <var data-var='date'>21</var>, <var data-var='time'>10:45</var> EDT Resolved - The issue has been resolved Apr <var data-var='date'>21</var>, <var data-var='time'>09:47</var> EDT Identified - We've identified an issue logging into the EU Appcues Studio and are working on a fix. End user experiences and data collection are not impacted.

EU Studio login issue

Mar <var data-var='date'>16</var>, <var data-var='time'>18:19</var> EDT Resolved - We've addressed the underlying issue and Studio in the EU is now available. Mar <var data-var='date'>16</var>, <var data-var='time'>18:01</var> EDT Investigating - We're addressing an issue preventing access to studio.eu.appcues.com. US Appcues Studio is not impacted. End user content delivery and analytics data collection is not affected in either region.

Appcues Studio Unavailable in the EU

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:56</var> EST Resolved - The Appcues Studio is available and fully functional. Feb <var data-var='date'> 9</var>, <var data-var='time'>13:49</var> EST Identified - We're currently addressing an issue that is causing the Appcues Studio to not load. End user content rendering and analytics event processing is not impacted.

Appcues Studio Unavailable

Dec <var data-var='date'>15</var>, <var data-var='time'>13:08</var> EST Resolved - We've identified an issue in a new Studio release preventing the Appcues Studio from loading and rolled back to a stable version. End user content delivery and analytics data collection was not impacted.

Nov <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> EST Resolved - The root cause has been identified and the query pattern that caused the issue has been mitigated. Nov <var data-var='date'> 6</var>, <var data-var='time'>13:57</var> EST Investigating - We're investigating delays returning analytics data in Studio.

Studio Analytics Degredation

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:23</var> EST Resolved - A service interruption due to a failure in a downstream service provider prevented Appcues Studio and Builder from loading for approximately 10 minutes. Resolution: Services automatically recovered.

Appcues Studio and Builder Outage

Oct <var data-var='date'>30</var>, <var data-var='time'>15:00</var> EDT Resolved - At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.

Appcues Studio and Builder Login Issue

Oct <var data-var='date'>14</var>, <var data-var='time'>16:30</var> EDT Resolved - Date: October 14, 2025 Status: Resolved Duration: 16 minutes (3:21–3:37 PM EDT) Due to a failed process an API database became locked, which prevented Appcues Studio and Builder from loading. Resolution: Problematic process terminated, restoring services immediately.

Oct <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 3</var>, <var data-var='time'>10:27</var> EDT Scheduled - We will be performing maintenance on the Appcues platform starting at 10:00 PM EST on October 11th. While we do not expect service interruptions, some users may experience intermittent disruptions to our services. This maintenance is expected to be completed within two hours. We appreciate your understanding as we work to enhance the reliability of our services.

Scheduled DB Maintenance

Oct <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> EDT Resolved - On October 9, 2025, between 9:25 PM and 9:35 PM ET, the Appcues SDK was unavailable for approximately 10 minutes. During this period, end users received a 403 UNAUTHORIZED response to SDK load requests, preventing event capture and content display. Timeline: 9:25 PM ET: SDK unavailability began. 9:32 PM ET: Issue detected via alerting system. 9:35 PM ET: Systems fully restored. Impact: End users were unable to load the SDK, resulting in no events captured or content displayed during the outage. Resolution: The issue was identified and resolved promptly, with full SDK functionality restored by 9:35 PM ET.

SDK Temporarily Unavailable

May <var data-var='date'>27</var>, <var data-var='time'>10:56</var> EDT Resolved - The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future. May <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>09:59</var> EDT Identified - Our team has identified a potential root cause related to a third-party provider. The provider is actively working on a fix. May <var data-var='date'>27</var>, <var data-var='time'>09:42</var> EDT Investigating - Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.

Some clients are unable to load Appcues Studio

Nov <var data-var='date'>23</var>, <var data-var='time'>22:01</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>21</var>, <var data-var='time'>19:02</var> EST Scheduled - We will be performing maintenance on the Appcues platform starting at 9:00 PM EST on November 23rd. While we do not expect service interruptions, some users may experience intermittent disruptions to our HTTP API, which is also used by the Appcues SDKs. This maintenance is expected to be completed within one hour. We appreciate your understanding as we work to enhance the reliability of our services.

Scheduled API Maintenence

May <var data-var='date'>15</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> EDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'> 9</var>, <var data-var='time'>15:08</var> EDT Scheduled - This Wednesday (5/15/2024) from 6am-7am ET there will be scheduled maintenance to improve our infrastructure. During this period, you may continue to access our services without interruption. Flows may be unavailable intermittently during this time. Rest assured, our team is fully equipped to address any unexpected issues promptly and we aim to minimize any potential downtime to ensure a seamless experience. We appreciate your patience and understanding. As always, if you have any questions or issues, please contact us at support@appcues.com.

Migrate api-sdk

Dec <var data-var='date'> 6</var>, <var data-var='time'>13:58</var> EST Resolved - We have identified the root cause for this issue. The issue is now cleared. Dec <var data-var='date'> 6</var>, <var data-var='time'>13:38</var> EST Update - We are seeing a new instance of degraded performance and are investigating. Dec <var data-var='date'> 6</var>, <var data-var='time'>12:57</var> EST Update - The incident is resolved. Dec <var data-var='date'> 6</var>, <var data-var='time'>11:52</var> EST Investigating - We are experiencing an issue with the Appcues API that is causing a slowdown in end user content delivery. We are investigating.

Content delivery slowdown

Oct <var data-var='date'>11</var>, <var data-var='time'>11:03</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>11</var>, <var data-var='time'>10:53</var> EDT Monitoring - A fix is in place and we are monitoring the recovery Oct <var data-var='date'>11</var>, <var data-var='time'>10:47</var> EDT Identified - We've identified the issue and are working on a fix. Oct <var data-var='date'>11</var>, <var data-var='time'>10:19</var> EDT Investigating - We are investigating issues causing errors in Appcues Builder, Studio, and the Public API. There is some limited impact to end user content delivery and data collection.

Partial outage in Studio, Public API, and content delivery

Sep <var data-var='date'>19</var>, <var data-var='time'>03:01</var> EDT Resolved - This incident has ended. All systems are operatinal. Sep <var data-var='date'>18</var>, <var data-var='time'>23:14</var> EDT Update - We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident continues to cause delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected. Sep <var data-var='date'>18</var>, <var data-var='time'>20:30</var> EDT Update - We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected. Sep <var data-var='date'>18</var>, <var data-var='time'>18:16</var> EDT Update - We are continuing to monitor the situation with our 3rd party provider. At this time we no longer any impact to end-user content delivery. Analytics and Integrations continue to be delayed. Sep <var data-var='date'>18</var>, <var data-var='time'>16:33</var> EDT Monitoring - We are monitoring the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing our Analytics and Integrations. Additionally, we are seeing longer than normal delivery times for some end-user content.

Degraded Appcues Appcues Studio and Content Delivery Performance

Apr <var data-var='date'>12</var>, <var data-var='time'>21:24</var> EDT Completed - Maintenance completed successfully. Checklist management is available in the Appcues Studio. Apr <var data-var='date'>12</var>, <var data-var='time'>21:02</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>11</var>, <var data-var='time'>07:40</var> EDT Scheduled - We will be performing maintenance on the checklist management area of the Appcues Studio. For up to 60 minutes during this period, you will not be able to create or manage checklists within Appcues Studio. Published Appcues content will not be impacted and will continue to be shown to your users.

Appcues Studio Maintenance : Checklist Management

Apr <var data-var='date'> 5</var>, <var data-var='time'>16:42</var> EDT Resolved - This issue has been resolved Apr <var data-var='date'> 5</var>, <var data-var='time'>16:20</var> EDT Monitoring - A fix has been implemented and we are monitoring performance. Apr <var data-var='date'> 5</var>, <var data-var='time'>15:51</var> EDT Identified - The downstream provider has located the issue and is working on a fix. They are tracking the incident here: https://status.firebase.google.com/incidents/k8Hj8EZMSMkQvoCCQWpA Apr <var data-var='date'> 5</var>, <var data-var='time'>14:35</var> EDT Investigating - We are investigating an issue causing the Appcues Studio to intermittently fail to load. This issue appears to be related to a problem in a downstream provider. End user content delivery is unaffected. You can bypass this issue by reloading the Appcues Studio.

Intermittent Loading Failures in Appcues Studio

Jan <var data-var='date'>13</var>, <var data-var='time'>22:03</var> EST Completed - Scheduled maintenance has concluded. All systems are operational. Appcues content delivery was not impacted by this maintenance. Jan <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>12:08</var> EST Scheduled - Between Friday, January 13th 21:00 US ET and Saturday, January 14th 09:00 US ET we will be performing systems maintenance. For up to 60 minutes during this period, you will not be able to access Appcues Studio, Flow Builder, and the Public API. Published Appcues content will not be impacted and will continue to be shown to your users.

Systems Maintenance Window

Jan <var data-var='date'> 3</var>, <var data-var='time'>14:11</var> EST Resolved - This incident is resolved. Jan <var data-var='date'> 3</var>, <var data-var='time'>13:59</var> EST Monitoring - A fix is in place and we are monitoring the recovery. Jan <var data-var='date'> 3</var>, <var data-var='time'>13:49</var> EST Identified - We identified an issue and are implementing a fix. Jan <var data-var='date'> 3</var>, <var data-var='time'>12:58</var> EST Investigating - We're investigating an issue affecting end-user flow delivery.

Flow delivery interruption

Dec <var data-var='date'>12</var>, <var data-var='time'>10:20</var> EST Resolved - We have identified an are addressing a root cause. The incident is resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>10:02</var> EST Update - We have mitigated the impact of this issue and continue to investigate a root cause. End user content deliver continues to be unaffected. Dec <var data-var='date'>12</var>, <var data-var='time'>09:41</var> EST Investigating - We are investigating an issue causing degraded performance in the Appcues Studio. End user content delivery is unaffected.

Appcues Studio Performance Degraded

Nov <var data-var='date'>14</var>, <var data-var='time'>10:47</var> EST Resolved - Our API experienced an elevated error rate creating websocket connections leading to transient flow delivery slowdowns on November 12, November 13 and November 14. This incident was resolved as of 6:36AM US ET on November 14th.

Flow delivery slowdown

Apr <var data-var='date'>27</var>, <var data-var='time'>16:41</var> EDT Resolved - This issue has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>15:59</var> EDT Monitoring - A fix has been implemented and we are monitoring results. Apr <var data-var='date'>27</var>, <var data-var='time'>14:49</var> EDT Identified - We've identified an issue loading the Appcues Studio. A fix is being implemented. End user flow delivery is not affected.

Is Appcues down?

Appcues status is UNDER MAINTENANCE

Components with issues

Lastest published events

Email Sending Delay

Scheduled System Maintenance

EU Studio login issue

Appcues Services, Components and Regions

Recent Appcues events

Email Sending Delay

Scheduled System Maintenance

EU Studio login issue

Appcues Studio Unavailable in the EU

Appcues Studio Unavailable

Appcues Studio Unavailable