Jul <var data-var='date'>21</var>, <var data-var='time'>07:33</var> UTC Resolved - The issue affecting the Analytics database has been resolved, and all Analytics services are now fully operational. Data retrieval through both the dashboard and API has been restored. Thank you for your patience. Jul <var data-var='date'>20</var>, <var data-var='time'>09:32</var> UTC Identified - Following the database issue we experienced over the past few hours, we have identified an issue affecting our Analytics feature. Currently, data retrieval is not working, and analytics data cannot be accessed through the dashboard or API. Please note that data collection is still operating normally, and no data has been lost. Our team is actively working to restore full access to analytics data as quickly as possible. We will provide further updates as more information becomes available.

Analytics Issue Identified

Jul <var data-var='date'>20</var>, <var data-var='time'>06:59</var> UTC Resolved - The issue affecting our database has been resolved, and all services are operating normally again. The incident was caused by an issue with our database provider, which has since been resolved. We appreciate your patience while we worked with our provider to restore full service. Thank you for your understanding. If you continue to experience any issues, please contact our support team. Jul <var data-var='date'>19</var>, <var data-var='time'>19:40</var> UTC Identified - **Update – Ongoing Service Outage** We have identified the underlying cause of the outage and are actively coordinating the recovery efforts. The service remains unavailable while the affected infrastructure recovers and is validated before normal operations can resume. Our team is continuously monitoring the situation and will provide another update as soon as there is meaningful progress. Thank you for your patience and understanding. Jul <var data-var='date'>19</var>, <var data-var='time'>17:27</var> UTC Investigating - We are currently investigating an issue affecting our database that may be impacting service availability and performance for some users since 17h55 CET. Our team is actively working to identify the root cause and restore normal operations as quickly as possible. We will provide updates as more information becomes available.

Ongoing Database Incident

Jul <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>08:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>08:06</var> UTC Identified - We are currently experiencing issues with livestream encoding and delivery. We have identified the root cause of the issue. A previous mitigation did not fully address all edge cases, leading to this recurrence. We are deploying an additional fix to resolve the remaining scenarios and restore full service. We will continue to provide updates as they become available.

Livestream Service Disruption

Jul <var data-var='date'> 6</var>, <var data-var='time'>15:07</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:51</var> UTC Monitoring - We identified the root cause as an issue affecting the infrastructure responsible for livestream encoding and delivery at 11:15 UTC. The issue has been mitigated, and services have recovered. We are continuing to monitor the platform to ensure stability. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:35</var> UTC Investigating - We are currently investigating an issue affecting livestream encoding and delivery. Broadcasters and viewers may experience interruptions, buffering, or be unable to access live streams. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Livestream service Degradation

Jun <var data-var='date'> 9</var>, <var data-var='time'>08:54</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:48</var> UTC Monitoring - A temporary service disruption occurred between 8h53 and 9h22 (CEST) due to an unexpected NGINX security update affecting our web server. The issue has been identified and resolved by our engineering team, and services are operating normally.

Service Interruption

Apr <var data-var='date'>27</var>, <var data-var='time'>09:02</var> UTC Resolved - The encoding queue has been fully processed and the pipeline is now operating normally. All pending videos have been cleared, and processing times have returned to the standard latency. No further delays are expected at this time. Apr <var data-var='date'>27</var>, <var data-var='time'>08:33</var> UTC Identified - Our team identified an issue on April 26th at 20h UTC, that caused a slowdown in the video‑encoding pipeline. A fix has been deployed and the workers are running again, but the backlog of videos still needs to be processed. As a result, some videos may take longer than usual to become available.

Encoding Delay

Apr <var data-var='date'>13</var>, <var data-var='time'>12:03</var> UTC Resolved - A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding. Apr <var data-var='date'>13</var>, <var data-var='time'>09:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>09:41</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>13</var>, <var data-var='time'>09:36</var> UTC Investigating - We are currently investigating an incident affecting our Network, which is causing temporary availability issue.

Network incident

Mar <var data-var='date'>26</var>, <var data-var='time'>13:30</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>13:13</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>13:07</var> UTC Investigating - We're currently experiencing network issues which may impact some site functionality. An incident has been reported and our team investigating the situation

Network unstable

Mar <var data-var='date'>23</var>, <var data-var='time'>12:21</var> UTC Resolved - This incident has been resolved. Heavy traffic on our database servers caused access issues to our content delivery servers and affected the dashboard. We sincerely apologize for the outage and any inconvenience this may have caused. Mar <var data-var='date'>23</var>, <var data-var='time'>12:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>10:13</var> UTC Investigating - A significant portion of our service is currently unavailable. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to restore full functionality.

Service availability limited

Mar <var data-var='date'>11</var>, <var data-var='time'>20:12</var> UTC Resolved - A network-related issue caused DNS resolution failures for some of our internal services, which affected service availability for a significant portion of users during 55 minutes. Our team identified the root cause, resolved the network/DNS issue, and services are now fully restored. We apologize for the disruption and appreciate your patience. Mar <var data-var='date'>11</var>, <var data-var='time'>19:21</var> UTC Investigating - A significant portion of our service is currently unavailable. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to restore full functionality.

Service Availability Issue

Dec <var data-var='date'>10</var>, <var data-var='time'>10:58</var> UTC Resolved - Queue has been treated, service is back to normal. An hypervisor failure was identified has the root cause of the slowdown Dec <var data-var='date'>10</var>, <var data-var='time'>10:51</var> UTC Identified - The root cause has been identified, a fix is being deployed Dec <var data-var='date'>10</var>, <var data-var='time'>10:09</var> UTC Investigating - We are currently experiencing a significant slowdown in the processing of our customers' videos. Your content currently being processed may remain stuck in the queue. An internal investigation is underway to identify the cause of this issue. We will update this status as soon as possible.

Slowdown in video processing

Dec <var data-var='date'> 2</var>, <var data-var='time'>17:19</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> UTC Monitoring - We have deployed a fix and restored additional processing capacity. Congestion in the encoding pipeline is now decreasing, and queued videos are progressing through the backlog. Please note that processing times for these previously stuck videos may still be longer than normal until the queue fully clears. Newly uploaded videos are expected to encode normally in most cases, though some minor delays may still occur during recovery. We are continuing to monitor the system closely as performance returns to normal. Dec <var data-var='date'> 2</var>, <var data-var='time'>08:06</var> UTC Identified - We have identified an issue affecting a subset of our worker machines, causing reduced processing capacity and creating congestion on the remaining workers. This is resulting in longer-than-usual video encoding times. Our team is actively working on a solution to restore full capacity and improve performance Dec <var data-var='date'> 2</var>, <var data-var='time'>07:43</var> UTC Investigating - Our video encoding pipeline is currently operating at reduced performance due to an internal processing issue. Users may see extended wait times for new video encodes.

Degraded Performance: Video Encoding Pipeline

Nov <var data-var='date'> 5</var>, <var data-var='time'>08:54</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:37</var> UTC Update - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:13</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 5</var>, <var data-var='time'>07:49</var> UTC Investigating - We are currently investigating an issue related to our databases. Services impacted are the dashboard, the video upload, the delivery of private video, the live. Videos already in the CDN remains available.

Major Incident - Dashboard, Live, VoD are impacted

Oct <var data-var='date'>18</var>, <var data-var='time'>19:11</var> UTC Resolved - The service has fully recovered. Performances have been optimal since 18:00 UTC. Oct <var data-var='date'>17</var>, <var data-var='time'>17:17</var> UTC Monitoring - A fix has been deployed. Nevertheless the LiveStream service performance remains behind its usual level. The team keeps monitoring the service. Oct <var data-var='date'>17</var>, <var data-var='time'>17:06</var> UTC Update - Issue has been located, a fix will be deployed in a few minutes Oct <var data-var='date'>17</var>, <var data-var='time'>16:35</var> UTC Investigating - Significant network instability on our LiveStream service. You may randomly encounter problems accessing or ingesting your broadcast sources. We are deploying a dedicated team to investigate and fix this situation.

LiveStream service unstable

Sep <var data-var='date'>30</var>, <var data-var='time'>09:32</var> UTC Resolved - The incident has been resolved. Pending tasks are being processed. We apologize for any inconvenience caused. Sep <var data-var='date'>30</var>, <var data-var='time'>09:13</var> UTC Investigating - We are experiencing delay on AI jobs processing (transcript, summarize). An investigation is underway.

AI jobs delayed

Sep <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>08:56</var> UTC Verifying - Maintenance is done, all services up. We will verify and monitor all the services Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>19:38</var> UTC Scheduled - Dear Customer We are currently migrating some of our API.video services to support our objectives of operational excellence and compliance. As part of the migration on September 3rd, 2025, our current list of sub-processors will be replaced by the updated list available on our website. No action is required on your part, and you may continue to use your account as usual. However, you should expect a service interruption of 1 hour maximum. The maintenance window is scheduled in between 10:00 AM and 11:00 AM CET (08:00 AM - 09:00 AM UTC). The impact on your services will be as low as possible and we will do our best to ensure a smooth transition. If you have any questions or concerns, please don't hesitate to reach out to us at gdpr@api.video. On the migration day, you'll be able to track the status of the migration in real-time on our dedicated status page: https://status.api.video/ Thank you for your understanding and cooperation. api.video team

Scheduled upgrade outage - 2025 Sept 3rd - 08:00 AM - 09:00 PM UTC

Sep <var data-var='date'> 2</var>, <var data-var='time'>18:21</var> UTC Resolved - The storage has fully recover. The VOD ingest and delivery service are operational since 18:09 UTC. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:13</var> UTC Monitoring - Issue has been identified a fix is under test. Service is back. we will continue to monitor. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:33</var> UTC Investigating - We are currently experiencing issues on our storage facility. Investigation ongoing Impacted services : - Vod Ingest - Vod delivery

Incident on storage

Jul <var data-var='date'> 1</var>, <var data-var='time'>15:49</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:27</var> UTC Identified - We are currently experiencing delivery issues with Video On Demand (VOD) services for users located in the United States. The issue is linked to one of our third-party providers in the region. Videos that are not currently cached in our CDN may be unavailable or fail to load, while cached content remains accessible. We are actively working with our provider to resolve the problem and will provide updates as progress is made. We apologize for the inconvenience and appreciate your patience.

Delivery Issues in the US

Jul <var data-var='date'> 1</var>, <var data-var='time'>07:22</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>07:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>22:16</var> UTC Investigating - We’re currently investigating an issue affecting one of our partner and as a consequence our delivery service on US Region only. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

Incident on US region

Jun <var data-var='date'>27</var>, <var data-var='time'>07:32</var> UTC Resolved - The issue affecting our livestream delivery service has been fully resolved, and all systems are now operating normally. The root cause was related to a component that encountered unexpected errors, disrupting stream processing. Our engineering team applied a fix and restored normal functionality. We’re continuing to review the incident internally to prevent similar issues in the future. Thanks! Jun <var data-var='date'>27</var>, <var data-var='time'>07:14</var> UTC Monitoring - The fix has been successfully deployed, and our livestream delivery service is now operating normally. We are currently monitoring the system to ensure continued stability and performance. Thank you for your patience throughout this process. Jun <var data-var='date'>27</var>, <var data-var='time'>07:12</var> UTC Identified - Our team has identified the root cause of the issue affecting our livestream delivery service. We are currently deploying a fix. We’ll continue to provide updates as progress is made. Jun <var data-var='date'>27</var>, <var data-var='time'>04:00</var> UTC Investigating - We’re currently investigating an issue affecting our livestream delivery service. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

Ongoing Issue Affecting Livestream Delivery

Apr <var data-var='date'>30</var>, <var data-var='time'>11:45</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>11:15</var> UTC Identified - We've identified the root cause of the issue. Our infrastructure team deployed a fix at 11:08 UTC, and the livestream delivery service is now operating as expected. Apr <var data-var='date'>30</var>, <var data-var='time'>10:53</var> UTC Investigating - We’re currently investigating an issue affecting our livestream delivery service. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

Livestream Issues

Apr <var data-var='date'>24</var>, <var data-var='time'>15:16</var> UTC Resolved - A misconfiguration on our US-based origin servers was identified, which temporarily blocked access to some video files. The configuration has been corrected at 14:50UTC, and the system is now fully operational. We apologies for the inconvenience. Apr <var data-var='date'>24</var>, <var data-var='time'>14:50</var> UTC Monitoring - Our team has identified the root cause of the issue and implemented a fix. We're currently monitoring the situation to ensure stability. We'll share more details about the incident as soon as possible. Apr <var data-var='date'>24</var>, <var data-var='time'>14:33</var> UTC Investigating - We are experiencing some issues with the delivery of some videos in the US region. Our team is doing our best to find the root cause of the problem.

Issues with Delivery of videos

Apr <var data-var='date'>11</var>, <var data-var='time'>09:16</var> UTC Resolved - Earlier today, api.video experienced a disruption in service due to a network issue affecting our infrastructure provider, Gcore. This began at approximately 10:00 GMT+2 and caused degraded performance and potential unavailability for some users. Gcore identified and resolved the root cause of the issue, and services were fully restored as of 11:09 GMT+2 (services were partially back to normal at 10:38 GMT+2) . We have been monitoring the situation closely and can confirm that the issue is now resolved. We apologize for any inconvenience this may have caused and appreciate your patience. A Root Cause Analysis (RCA) from Gcore will follow in the coming days. If you continue to experience any issues, please don’t hesitate to reach out to our support team. More details about the issue here: https://status.gcore.com Thank you for your understanding. Apr <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC Identified - We are currently experiencing a significant degradation of our API due to a third-part provider having issue in different locations. We will provide more details as soon as possible.

Partial outage

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> UTC Resolved - Incident Summary: Between 09:25 UTC and 09:42 UTC, our API returned 500 errors due to an issue with our messaging cluster. Impact: During this period, API requests failed, potentially disrupting user workflows. Root Cause: The issue was traced to a failure in our messaging cluster, which affected message processing. Resolution: Our team identified the problem and restored messaging service, bringing the API back to normal operations by 09:42 UTC. We apologize for the inconvenience.

High API Errors rate (09:25–09:42 UTC)

Nov <var data-var='date'>27</var>, <var data-var='time'>20:12</var> UTC Resolved - This incident has been resolved. We have made some improvements and it should not occur again. Nov <var data-var='date'>27</var>, <var data-var='time'>18:10</var> UTC Identified - Low Performance in Video Ingest from URL source and Livestream Recordings (generated after the livestream). - Video creation from url or migrations may experience delays. - Livestream recordings may exhibit lower-than-usual performance. We are implementing optimizations to enhance video processing speed and monitoring system behavior to ensure a swift resolution.

Is api.video down?

api.video status is UP

Lastest published events

Analytics Issue Identified

Ongoing Database Incident

Livestream Service Disruption

api.video Services, Components and Regions

Recent api.video events

Analytics Issue Identified

Ongoing Database Incident

Livestream Service Disruption

Livestream service Degradation

Service Interruption

Encoding Delay