THIS IS A SCHEDULED EVENT Sep <var data-var='date'>15</var>, <var data-var='time'>21:00</var> - <var data-var='time'>22:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>13:54</var> UTC Scheduled - To improve the reliability of our platform, we will be undergoing scheduled maintenance of our database infrastructure during this time. You might experience some operations being interrupted or delayed for a short period of time.

Database infrastructure upgrade

Aug <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Resolved - Between 11:10 and 11:35 UTC (13:10–13:35 CEST), some users may have experienced errors when signing in via SSO. The issue was intermittent and affected only SSO-based authentication. Sign-ins using other authentication methods were not impacted and continued to work normally. The problem has since been resolved, and SSO login is now operating as expected. Users who were affected should now be able to log in without issue. We apologize for any inconvenience.

Intermittent login failures via Single Sign-On (SSO)

Jul <var data-var='date'>20</var>, <var data-var='time'>13:09</var> UTC Resolved - An update was deployed that has improved the performance. Jul <var data-var='date'>20</var>, <var data-var='time'>13:05</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>20</var>, <var data-var='time'>11:21</var> UTC Investigating - We are currently investigating a performance issue that may cause the rate plan pricing screen to become slow or unresponsive for some properties. We will share an update as soon as we know more.

Investigating performance issue on rate plan pricing

Jul <var data-var='date'>14</var>, <var data-var='time'>21:33</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>08:42</var> UTC Scheduled - To improve the reliability of our platform, we will be undergoing scheduled maintenance of our database infrastructure during this time. You might experience some operations being interrupted or delayed for a short period of time.

Jun <var data-var='date'>30</var>, <var data-var='time'>17:59</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>16:49</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>30</var>, <var data-var='time'>16:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>16:34</var> UTC Investigating - Our engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available.

We are currently investigating an issue affecting our platform.

May <var data-var='date'> 5</var>, <var data-var='time'>10:55</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>10:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>10:37</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>10:16</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>10:16</var> UTC Investigating - We are currently investigating an issue affecting our platform. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available.

Incident Notice

Mar <var data-var='date'>18</var>, <var data-var='time'>23:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:36</var> UTC Scheduled - To improve the reliability of our platform, we will be undergoing scheduled maintenance of our database infrastructure during this time. You might experience some operations being interrupted or delayed for a short period of time.

Mar <var data-var='date'>10</var>, <var data-var='time'>15:38</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>15:34</var> UTC Monitoring - A fix was implemented, all affected night audits have been executed successfully. Monitoring Mar <var data-var='date'>10</var>, <var data-var='time'>10:21</var> UTC Update - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>10:17</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>08:27</var> UTC Investigating - We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.

Night Audit Processing Delays for Some Accounts

Mar <var data-var='date'> 9</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>16:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>16:39</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 9</var>, <var data-var='time'>16:26</var> UTC Investigating - We are currently investigating an incident affecting invoice creation. At the moment, it appears that customers in Germany and the Netherlands are impacted. Our team is actively working on identifying the root cause and resolving the issue. We will provide further updates as soon as more information becomes available.

Invoice Creation Issues

Mar <var data-var='date'> 6</var>, <var data-var='time'>10:39</var> UTC Resolved - All pending night audits have now been successfully processed, and systems are operating normally. Our team will continue to monitor to ensure stability. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:08</var> UTC Monitoring - The missing night audits are currently being processed. Our team is monitoring the progress to ensure all affected accounts are completed successfully. We will provide another update once processing has fully finished. Mar <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> UTC Investigating - We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.

Feb <var data-var='date'>21</var>, <var data-var='time'>00:53</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>00:36</var> UTC Investigating - An SSL certificate has expired, we are working on renewing the certificate.

Certificate Renewal

Feb <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC Resolved - We experienced an infrastructure failover on a backend system, the issue has been resolved and delayed processing has been caught up.

Webhooks and Payments delayed

Feb <var data-var='date'>17</var>, <var data-var='time'>22:14</var> UTC Resolved - All systems are working nominally, any webhook delays cleared. Feb <var data-var='date'>17</var>, <var data-var='time'>21:51</var> UTC Monitoring - Our messaging infrastructure has resumed normal processing, and is expected to catch up soon. Payments are working although could experience some slowness during the recovery. We continue to monitor. Feb <var data-var='date'>17</var>, <var data-var='time'>21:49</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>17</var>, <var data-var='time'>21:49</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>17</var>, <var data-var='time'>21:39</var> UTC Investigating - We are currently investigating this issue.

Webhooks and Payments are experiencing delays

Feb <var data-var='date'>11</var>, <var data-var='time'>15:50</var> UTC Resolved - A transient issue affecting both the UI and API layers resulted in incorrect permission-related messages being returned. The issue was resolved.

Transient authorization issues

Jan <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC Resolved - We experienced a technical issue with GET /finance/v1/folios endpoint that has now been resolved.

A smaller technical issue with GET /finance/v1/folios

Nov <var data-var='date'>18</var>, <var data-var='time'>17:53</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>13:23</var> UTC Identified - There is currently an issue with Cloudflare Turnstile which might prevent some users to login or to submit payments. We are currently implementing a fix.

Login and payment availability issue

Nov <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> UTC Resolved - For approx. 20 minutes

UI and API perfomance degradation and occasional timeouts

Oct <var data-var='date'>23</var>, <var data-var='time'>14:41</var> UTC Resolved - We continue to monitor Oct <var data-var='date'>23</var>, <var data-var='time'>14:38</var> UTC Monitoring - An intermittent load spike caused delays and some elevated errors. The system is now operating normally. We will monitor the situation. Oct <var data-var='date'>23</var>, <var data-var='time'>14:04</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>23</var>, <var data-var='time'>11:30</var> UTC Investigating - Folio payments are facing delays in processing due to an internal service degradation. We are investigating on the issue.

Folio payments are facing delays in processing

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:12</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:12</var> UTC Update - Performance will be Oct <var data-var='date'> 1</var>, <var data-var='time'>11:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:14</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:40</var> UTC Update - We have identified the problem and working on a fix still. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:08</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:04</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:03</var> UTC Investigating - We are currently investigating this issue.

API and UI outage

Aug <var data-var='date'>22</var>, <var data-var='time'>08:51</var> UTC Resolved - Webhook delivery performance has returned to normal, and the vast majority of events are now processing on time. We consider this incident resolved, but our team will continue to monitor the system to ensure sustained stability. Aug <var data-var='date'>21</var>, <var data-var='time'>09:55</var> UTC Monitoring - Our team has implemented mitigations and webhook delivery latency has decreased significantly. Most events are now processing close to normal speed, though we are continuing to monitor performance closely to ensure full stability Aug <var data-var='date'>20</var>, <var data-var='time'>09:12</var> UTC Investigating - We are currently investigating an issue causing intermittent delays in webhook delivery. Some customers may experience slower-than-normal processing times or degraded performance when receiving webhook events.

Webhook Delivery Latency - Partial Degradation

Aug <var data-var='date'> 7</var>, <var data-var='time'>12:06</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:57</var> UTC Monitoring - Fix has been deployed. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> UTC Update - Problem identified, fix is prepared for deployment Aug <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:24</var> UTC Investigating - We are currently investigating this issue.

Users have problems to log in again after resetting their passwords

Jul <var data-var='date'> 2</var>, <var data-var='time'>14:09</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:55</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:54</var> UTC Investigating - We are currently investigating this issue.

Performance degradation of API and UI

Jun <var data-var='date'>11</var>, <var data-var='time'>09:50</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>09:38</var> UTC Investigating - We are facing issues with login via Apaleo UI.

Login problem

Feb <var data-var='date'>18</var>, <var data-var='time'>12:18</var> UTC Resolved - After careful monitoring, all is working as expected. This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>12:03</var> UTC Monitoring - We're experiencing an increased number of API errors related to reservation retrieval. We are currently investigating the issue, but the situation is gradually returning to normal.

Elevated Error Rates in Reservation Retrieval

Feb <var data-var='date'> 5</var>, <var data-var='time'>12:20</var> UTC Resolved - After careful monitoring all is working as expect. This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>08:46</var> UTC Update - All issues with our 3rd party service are confirmed to be resolved. We will continue to monitor for a while. Feb <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> UTC Update - The 3rd party service appears stable for the last hour. They are performing additional testing to ensure all is good. We await further update. Feb <var data-var='date'> 5</var>, <var data-var='time'>05:21</var> UTC Update - Unfortunately, we are seeing error rates going up again the last while from our 3rd party service for certain API calls, we continue to monitor. Feb <var data-var='date'> 5</var>, <var data-var='time'>04:42</var> UTC Monitoring - Errors rates appear to be back to normal very low levels, even so we will continue monitoring until we get the "all clear" status from our 3rd party service. Feb <var data-var='date'> 5</var>, <var data-var='time'>03:11</var> UTC Update - Our 3rd party service has indicated there is a network issue on their side and they are investigating. We will continue to monitor and update as soon as we know more. Feb <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> UTC Investigating - We're experiencing an elevated level of API errors from a 3rd party service and are currently looking into the issue.

Is apaleo down?

apaleo status is UP

Lastest published events

Database infrastructure upgrade

Intermittent login failures via Single Sign-On (SSO)

Investigating performance issue on rate plan pricing

apaleo Services, Components and Regions

Recent apaleo events

Database infrastructure upgrade

Intermittent login failures via Single Sign-On (SSO)

Investigating performance issue on rate plan pricing

Database infrastructure upgrade

We are currently investigating an issue affecting our platform.

Incident Notice