Aug <var data-var='date'>13</var>, <var data-var='time'>15:22</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>15:15</var> UTC Monitoring - A fix has been deployed. We continue to monitor it. Aug <var data-var='date'>13</var>, <var data-var='time'>14:57</var> UTC Identified - We are experiencing an issue with the my.anydesk II API. Root cause has been found and work on fixing is in progress.

my.anydesk II API Degraded

Jul <var data-var='date'>13</var>, <var data-var='time'>11:49</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>09:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>08:42</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>13</var>, <var data-var='time'>08:28</var> UTC Investigating - We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

Outage - my.anydesk II

Jun <var data-var='date'>28</var>, <var data-var='time'>17:17</var> UTC Resolved - We can confirm the issue is properly fixed, as we did not see any issues during our extended monitoring period. We again apologise for any inconvenience caused during this time. Jun <var data-var='date'>27</var>, <var data-var='time'>15:27</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>27</var>, <var data-var='time'>15:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>27</var>, <var data-var='time'>14:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>27</var>, <var data-var='time'>13:46</var> UTC Investigating - We are currently facing full outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

Major outage - my.anydesk II

Jun <var data-var='date'>28</var>, <var data-var='time'>14:15</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>12:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>28</var>, <var data-var='time'>11:40</var> UTC Scheduled - To further address an issue at an upstream provider we will need to undergo scheduled maintenance for my.anydesk II

Scheduled Maintenance my.anydesk II

Jun <var data-var='date'>27</var>, <var data-var='time'>22:57</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>21:02</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>27</var>, <var data-var='time'>21:01</var> UTC Scheduled - To address previous earlier incident on my.anydesk II, we are going to execute scheduled maintenance.

Jun <var data-var='date'>16</var>, <var data-var='time'>15:08</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>13:29</var> UTC Monitoring - A fix has been applied that fixed the issues - we are continuing to monitor the service. Jun <var data-var='date'>16</var>, <var data-var='time'>12:45</var> UTC Identified - Due to an upstream issue we are experiencing outage of our REST API. Reason has been identified and work on solving it is ongoing.

REST API Outage

May <var data-var='date'>31</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>30</var>, <var data-var='time'>18:07</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>30</var>, <var data-var='time'>17:44</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>30</var>, <var data-var='time'>17:43</var> UTC Scheduled - We are performing system upgrades to improve the service quality of our global network. There may be service interruptions during the maintenance window. If your connection is interrupted, please wait for a couple of minutes and try again.

Global Network Maintenance

May <var data-var='date'>30</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>15:22</var> UTC Scheduled - We are performing system upgrades to improve the service quality of our global network. There may be service interruptions during the maintenance window. If your connection is interrupted, please wait for a couple of minutes and try again.

Global Network maintenance

May <var data-var='date'>22</var>, <var data-var='time'>09:54</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>09:54</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>22</var>, <var data-var='time'>09:29</var> UTC Investigating - Due to issues with one of our upstream providers, we are currently experiencing performance degradation affecting the generation of custom client builds for macOS. As a result, custom builds are temporarily unavailable for this platform. We apologise for the inconvenience and appreciate your patience.

Service Degradation - macOS Custom Client Builds

May <var data-var='date'> 6</var>, <var data-var='time'>08:51</var> UTC Resolved - This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone. Apr <var data-var='date'>30</var>, <var data-var='time'>18:22</var> UTC Update - Our engineering teams continue to work on the issue Apr <var data-var='date'>28</var>, <var data-var='time'>11:59</var> UTC Identified - Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan. Apr <var data-var='date'>28</var>, <var data-var='time'>11:20</var> UTC Investigating - We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.

Partial outage - Taiwan and Hong Kong

May <var data-var='date'> 4</var>, <var data-var='time'>14:32</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> UTC Investigating - The ability to create MacOS custom builds is impacted currently

MacOS custom builds impacted

Apr <var data-var='date'>25</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>12:30</var> UTC Scheduled - We are performing system upgrades to improve the service quality of our global network. There may be service interruptions during the maintenance window. If your connection is interrupted, please wait for a couple of minutes and try again.

Apr <var data-var='date'>19</var>, <var data-var='time'>08:29</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>22:41</var> UTC Update - We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused. Apr <var data-var='date'>18</var>, <var data-var='time'>21:20</var> UTC Update - We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused. Apr <var data-var='date'>18</var>, <var data-var='time'>20:07</var> UTC Update - We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused. Apr <var data-var='date'>18</var>, <var data-var='time'>18:42</var> UTC Update - We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused. Apr <var data-var='date'>18</var>, <var data-var='time'>17:36</var> UTC Investigating - We are currently experiencing service degradation with our upstream provider in India. This will impact sessions in the Indian zone. We're in contact with our upstream provider and will provide an update once we receive further information. We apologise for any inconvenience caused.

Service degradation - India

Mar <var data-var='date'>16</var>, <var data-var='time'>15:02</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>14:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>14:13</var> UTC Investigating - We are currently facing major outage with our AnyDesk Network . Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Major outage - AnyDesk Network

Mar <var data-var='date'>13</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>17:04</var> UTC Scheduled - Customer portals my.anydesk I and my.anydesk II will be undergoing maintenance. This maintenance will not affect the ability of session creation.

Scheduled maintenance - my.anydesk I / my.anydesk II

Mar <var data-var='date'> 4</var>, <var data-var='time'>18:11</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>16:56</var> UTC Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>27</var>, <var data-var='time'>13:19</var> UTC Identified - We are currently experiencing performance degradation affecting the generation of custom client builds. As a result, some custom builds may be temporarily unavailable. The root cause has been identified and we are working to implement a fix. We will provide further updates as progress continues. We apologise for the inconvenience and appreciate your patience.

Service Degradation - Custom Client Builds

Feb <var data-var='date'>27</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>16:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>07:32</var> UTC Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>23:15</var> UTC Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>15:57</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>25</var>, <var data-var='time'>12:44</var> UTC Investigating - We are currently facing degraded performance in South America. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

Service Degradation - South America

Feb <var data-var='date'> 3</var>, <var data-var='time'>14:32</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:51</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:45</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:44</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> UTC Investigating - We are currently facing degraded performance of the service, affecting several countries in parts of Europe and Western Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

Service degradation - Eastern Europe, Western Asia

Jan <var data-var='date'>22</var>, <var data-var='time'>14:20</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>11:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>22</var>, <var data-var='time'>10:16</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>22</var>, <var data-var='time'>09:29</var> UTC Investigating - We currently facing degraded performance of the service, affecting several countries in Europe. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

Service Degradation

Dec <var data-var='date'>22</var>, <var data-var='time'>14:56</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>14:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>22</var>, <var data-var='time'>14:27</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>22</var>, <var data-var='time'>13:58</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'>22</var>, <var data-var='time'>13:49</var> UTC Investigating - We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

Service Degradation - my.anydesk II

Dec <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 3</var>, <var data-var='time'>12:07</var> UTC Scheduled - We will be performing general maintenance of our customer portal during this time, to improve service quality. This maintenance will not impact any AnyDesk sessions. The shop and all other services will remain online.

Customer portal general maintenance

Dec <var data-var='date'> 2</var>, <var data-var='time'>10:54</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> UTC Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> UTC Update - We will be undergoing scheduled maintenance during this time. Dec <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> UTC Scheduled - We will be performing general maintenance of our shop during this time, to improve service quality. This maintenance will not impact any AnyDesk sessions. The customer portal and all other services will remain online.

Shop general maintenance

Dec <var data-var='date'> 1</var>, <var data-var='time'>19:08</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>08:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 1</var>, <var data-var='time'>07:59</var> UTC Investigating - We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

Nov <var data-var='date'>24</var>, <var data-var='time'>19:11</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>24</var>, <var data-var='time'>16:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>24</var>, <var data-var='time'>16:12</var> UTC Investigating - We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

Nov <var data-var='date'>24</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>15:49</var> UTC Scheduled - We will be performing general maintenance of our website during this time, to improve service quality. This maintenance will not impact any AnyDesk sessions. The customer portal and all other services will remain online.

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Lastest published events

my.anydesk II API Degraded

Outage - my.anydesk II

Major outage - my.anydesk II

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Recent AnyDesk events

my.anydesk II API Degraded

Outage - my.anydesk II

Major outage - my.anydesk II

Scheduled Maintenance my.anydesk II

Scheduled Maintenance my.anydesk II

REST API Outage