Aug <var data-var='date'>19</var>, <var data-var='time'>17:54</var> EDT Resolved - WP Rocket doesn't have a patch yet so we patched it directly with our v3.23.2.2. All customers affected with the WP Rocket + WordPress 7.1 compatible issue should be restored. Whenever WP Rocket does release an official fix, customers should automatically upgrade to that. There were a few other plugins with similar compatible issues with v7.1. Reviewing and fixing as I discover them. Aug <var data-var='date'>19</var>, <var data-var='time'>17:31</var> EDT Identified - As WordPress 7.1 began rolling out, within the last 30 minutes we're seeing a number of websites offline due to a compatibility issues with WP Rocket. Working on a patch and rollout. Should have everything back up and restored here shortly.

WordPress 7.1 + WP Rocket PHP Fatal

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:16</var> EDT Resolved - The server has been stabilized. All customer websites should be restored. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:30</var> EDT Identified - Starting around 15 minutes we noticed some performance issues reported on a small batch customer WordPress sites at Kinsta. It seems to be isolated to individual server. Some customers at the Chicago (US) datacenter are currently experiencing an outage. We are working with Kinsta in order to restore the affected websites. Affected customers might be seeing slow loading or Cloudflare errors like "A timeout occurred Error code 524".

Kinsta Server Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>09:57</var> EST Resolved - All customer website appears to be restored and healthy. Will continue to monitor the Cloudflare situation: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Nov <var data-var='date'>18</var>, <var data-var='time'>09:41</var> EST Monitoring - Cloudflare is working on restoring services. I'm starting to see many customer websites have been restored. Will continue to monitor and report back once everything has been restored. Nov <var data-var='date'>18</var>, <var data-var='time'>08:17</var> EST Investigating - Starting an hour ago Cloudflare reported an outage which is affecting some Kinsta customers: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. At this time many sites are seeing internal server error, error code 500. Will continue to monitor and report as new info becomes available.

Cloudflare outage

Jun <var data-var='date'>12</var>, <var data-var='time'>16:58</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>16:27</var> EDT Update - At this time all Anchor Hosting websites have been restored. Will be sending a post mortem followup when that's available. For now if you need anything feel free to reach out via live chat from your Anchor Hosting account: https://anchor.host/account. Jun <var data-var='date'>12</var>, <var data-var='time'>15:54</var> EDT Monitoring - We are starting to see Kinsta websites being restored. Will continue to report more info as we have it. Jun <var data-var='date'>12</var>, <var data-var='time'>15:48</var> EDT Update - Around an 1 hour and 30 minutes ago an outage with Cloudflare is affecting Kinsta sites from loading. We still don't have an ETA on when services will be restored. Cloudflare has reported some of their services are coming back however our uptime monitors haven't see any Kinsta site restored yet. This unfortunately appears to be a large-scale outage affecting other services as well: https://www.theverge.com/news/686365/cloudflare-spotify-google-home-is-down-outage-offline. Jun <var data-var='date'>12</var>, <var data-var='time'>14:50</var> EDT Update - Starting around 2:10 EST an outage with Cloudflare is affecting Kinsta websites from loading. Everything on the server side appears to be healthy. However due to Kinsta's integration with Cloudflare the routing to the web servers is currently disrupted. Cloudflare is aware and working on a fix: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp. Jun <var data-var='date'>12</var>, <var data-var='time'>14:32</var> EDT Update - This appears to be related to the following Cloudflare outage: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp. Will update as more details are available. Jun <var data-var='date'>12</var>, <var data-var='time'>14:22</var> EDT Identified - We're aware of an issues affecting customer websites with Kinsta loading. See here for details on the outage: https://status.kinsta.com/incidents/xxy7fv9qk77f.

Domain configuration pending error message

Oct <var data-var='date'>30</var>, <var data-var='time'>17:07</var> EDT Resolved - Cloudflare is reporting everything is restored on their end: https://www.cloudflarestatus.com/incidents/l6x2h1zp69bc. All customers continue to remain healthy. Most customers were restored at 4:20 EST. In total around 23 minutes of outage. Oct <var data-var='date'>30</var>, <var data-var='time'>16:26</var> EDT Monitoring - All sites currently back online. Will keep monitoring the situation until everything is stable. Oct <var data-var='date'>30</var>, <var data-var='time'>16:21</var> EDT Identified - This outage is due to an issue with Cloudflare. Kinsta is aware of the problem and working on a solution: https://status.kinsta.com/incidents/9bqvq6tbnc8l. Oct <var data-var='date'>30</var>, <var data-var='time'>16:11</var> EDT Investigating - Within the last 10 minutes site monitors are showing many customers sites with Kinsta are offline. We are aware and working on a resolution. Will post details here.

Kinsta outage

Aug <var data-var='date'>17</var>, <var data-var='time'>22:26</var> EDT Resolved - At this time all sites have been restored. Aug <var data-var='date'>17</var>, <var data-var='time'>19:15</var> EDT Monitoring - A fix is being rolled out to all affected customers. Some websites have already been restored. Will continue to monitor until everyone affected has been restored. Aug <var data-var='date'>17</var>, <var data-var='time'>19:00</var> EDT Identified - Kinsta sysadmin are working on the issue. It appears that a batch of websites are incorrectly routing traffic from production environments to staging environments. The production sites appear healthy however are unavailable until proper domain routing is restored. Aug <var data-var='date'>17</var>, <var data-var='time'>18:06</var> EDT Investigating - We are seeing a batch of customers receiving errors ranging from critical errors, staging urls and PHPmyadmin pages. Working with Kinsta to find out what's happening and restore affected customer websites.

Site outages and critical errors

Aug <var data-var='date'>25</var>, <var data-var='time'>10:25</var> EDT Resolved - All customers identified with PHP 8 compatibility issues have been rolled back to PHP 7.4. If you notice any issues with your website, be sure to reach out to support: https://anchor.host/account. Aug <var data-var='date'>25</var>, <var data-var='time'>08:57</var> EDT Identified - Some customers websites are currently running into issues with PHP update applied late last night. Currently rolling back any customer affected to PHP 7.4 to stablize. I will be applying any compatibly fixes as needed before upgrading PHP. Sorry for the disruption.

PHP rollbacks

May <var data-var='date'> 6</var>, <var data-var='time'>11:17</var> EDT Resolved - Site monitor is showing all sites are back online as of 10:30am. Kinsta is continue to monitor the situation. May <var data-var='date'> 6</var>, <var data-var='time'>10:21</var> EDT Update - Outages are now affecting many different Google Cloud datacenter locations. Google engineers are actively working to restore affect locations. May <var data-var='date'> 6</var>, <var data-var='time'>09:31</var> EDT Identified - At 9am this morning, a number of customer websites at one of Google Cloud's datacenter are experiencing an outage. Kinsta is aware of the issue and is working to restore the affected websites. See here for more details: https://status.kinsta.com/incidents/zsb97sw6y69w.

Site outages at Google Cloud datacenters

Dec <var data-var='date'>16</var>, <var data-var='time'>16:20</var> EST Resolved - Cloudflare reported the issue is now resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>15:48</var> EST Identified - Getting reports that various customer sites are loading slow or experiencing a partial outage relating to disruption with Cloudflare. Kinsta and Cloudflare is aware of the issue and are working on it: https://status.kinsta.com/incidents/mlq5nl3v9cvd.

Service Disruption

Jun <var data-var='date'>27</var>, <var data-var='time'>09:30</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>09:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>09:19</var> EDT Scheduled - Will be performing upgrades to maintenance server hardware and software this weekend. This should not affect any hosting environments however some tools within Anchor Hosting's backend will be unavailable. If you need anything, feel free to reach out support@anchor.host.

Maintenance server upgrades

Jun <var data-var='date'>17</var>, <var data-var='time'>12:09</var> EDT Resolved - Cloudflare has mitigated the issue and is monitoring the situation. Jun <var data-var='date'>17</var>, <var data-var='time'>11:53</var> EDT Identified - The Cloudflare outage appears isolated to individuals located in Canada: https://www.cloudflarestatus.com/incidents/1yz6wmypbmb9. Jun <var data-var='date'>17</var>, <var data-var='time'>11:43</var> EDT Investigating - Seeing reports of various customers seeing an error 1105 Temporarily unavailable from Cloudflare. Taking a look and will followup when more information is available.

Cloudflare Errors

Jun <var data-var='date'> 2</var>, <var data-var='time'>20:32</var> EDT Resolved - Cloudflare has resolved the issue: https://www.cloudflarestatus.com/incidents/zbzjv8sm3g94. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:44</var> EDT Identified - There appears to be a localized outage with the Cloudflare network affecting visitors on the east coast from reaching websites. They are aware of the problem and are working to restore services as shown here: https://www.cloudflarestatus.com/incidents/zbzjv8sm3g94.

Cloudflare outage affecting some customers on east coast

Dec <var data-var='date'>15</var>, <var data-var='time'>12:08</var> EST Resolved - The Anchor Hosting portal has been updated: https://anchor.host/account. Moving forward please use the listed IP addresses for SFTP and SSH connections. Dec <var data-var='date'>15</var>, <var data-var='time'>10:11</var> EST Identified - Kinsta is working on improving their infrastructure and is making breaking changes to how their built in development urls operate (ex: sitename.kinsta.cloud). Anyone connecting via SFTP or SSH will need to replace their kinsta.cloud address with the IP or domain name of the website. I recommend using the IP address. Will be rolling out updates to https://anchor.host/account with updated IP info over the next few days. In the meantime feel free to reach out to support@anchor.host if you need help getting connected via SFTP or SSH.

Kinsta development URLs retiring for SFTP and SSH

Sep <var data-var='date'>21</var>, <var data-var='time'>05:46</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>20</var>, <var data-var='time'>22:54</var> EDT Monitoring - At this time all websites are back online however the datacenter is still being monitor for stability. Sep <var data-var='date'>20</var>, <var data-var='time'>19:43</var> EDT Identified - Kinsta is aware of an issue affecting the US East 4 datacenter that is causing site outages. They are working to restore the affected websites. https://status.kinsta.com/incidents/f3tyyl0vm8sr

Kinsta Datacenter Outage

Aug <var data-var='date'>12</var>, <var data-var='time'>03:53</var> EDT Resolved - All Live and Staging sites have been restored. The services are all fully available now. Aug <var data-var='date'>12</var>, <var data-var='time'>03:11</var> EDT Monitoring - From Kinsta, At approximately 2:20 PM EST, 11 August 2020, one of our Google Cloud virtual machines went offline due to an apparent hardware failure. We worked on this issue with Google Cloud Support for multiple hours without success. Eventually, we determined that our best course of action was to restore the affected sites using our most recent backup. We create backups of all of our virtual machines every four hours. In this case, the most recent backup was approximately three hours old at the time that the incident began. As a result, the backup we have restored does not contain any changes made to affected sites after 11:07 AM EST, 11 August 2020. As of 11:22 PM EST 11 August 2020, all LIVE sites which were affected by this incident have been restored from that backup. Our Engineering team is continuing to work on restoring affected STAGING sites. At this time, we are focused on the recovery of website data between the 11:07 AM and 2:20 PM EST. We will keep you updated on our progress as it pertains to recovering this data. We are deeply disappointed by this extended outage. Thank you for your patience with us during this event. We will continue to keep you updated regarding this incident until we are confident it has been fully resolved. Thank you for being a valued Kinsta customer. Aug <var data-var='date'>11</var>, <var data-var='time'>21:54</var> EDT Update - Update from Kinsta: The ongoing issue is due to an apparent hardware failure at Google Cloud. We've been working with Google Cloud Support seeking resolution but at this time an ETA on restoration of the affected virtual machine is unavailable from Google Cloud. Due to the ongoing uncertainty regarding when the hardware failure will be resolved, we've made the decision to restore the affected machine from our most recent backup. Backup restoration is in process now. We will continue working with Google to seek the retrieval of all data leading up to the point where the hardware failure occurred and we will provide additional information as soon as possible. Aug <var data-var='date'>11</var>, <var data-var='time'>16:35</var> EDT Update - Still no ETA on when affected websites will be restored. Kinsta is working with Google Support which is taking longer then usual for this type of issue. This outage is isolated to a individual hardware failure within a Google datacenter. Aug <var data-var='date'>11</var>, <var data-var='time'>14:41</var> EDT Identified - This issue has been narrowed down to an individual LXD within the Northern Virginia (US East 4) datacenter. Kinsta is aware of the issue and is working to restore. https://status.kinsta.com/incidents/qc639q78n6fg Aug <var data-var='date'>11</var>, <var data-var='time'>14:30</var> EDT Investigating - Some customers with websites located within the Northern Virginia (US East 4) datacenter are currently offline. This appears to be an issue with a particular Google datacenter. Will report back as new information is known.

Kinsta Outage

Jul <var data-var='date'>24</var>, <var data-var='time'>09:23</var> EDT Resolved - All customer sites have been restored. Jul <var data-var='date'>24</var>, <var data-var='time'>08:06</var> EDT Identified - Starting 30 minutes ago, customers hosted at the South Carolina (US East 1) data center are experiencing outages. Kinsta is aware and is working to resolve. See more details here: https://status.kinsta.com/incidents/8qzy95tr7knd.

Outage affecting customers at South Carolina (US East 1) data center

May <var data-var='date'>21</var>, <var data-var='time'>16:49</var> EDT Resolved - All affected sites have been restored. May <var data-var='date'>21</var>, <var data-var='time'>15:14</var> EDT Identified - A few customer websites are currently offline due to an outage at Iowa data center. Kinsta is working to restore affected websites.

Iowa (US Central) data center outage

Oct <var data-var='date'>31</var>, <var data-var='time'>12:44</var> EDT Resolved - Kinsts is reporting the issue has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>08:58</var> EDT Identified - A number of websites hosted at Kinsta's Iowa datacenter are currently offline. This is a known ongoing issue: https://status.kinsta.com/incidents/9phncbhccc6w. They are working to restore the affected websites.

Oct <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> EDT Resolved - All websites have been restored. Oct <var data-var='date'> 8</var>, <var data-var='time'>12:39</var> EDT Update - Kinsta engineers are actively working to restore the affected websites: https://status.kinsta.com/incidents/7379hfj1mrk3. At this time I do not have an ETA for when it will be resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>12:12</var> EDT Identified - A number of customers that are hosted with Kinsta at the Northern Virginia (US East 4) location have just gone offline. Kinsta is working to restore the affected websites.

Jun <var data-var='date'> 2</var>, <var data-var='time'>22:05</var> EDT Resolved - Last remaining websites have been fully restored. Jun <var data-var='date'> 2</var>, <var data-var='time'>19:14</var> EDT Update - At this time most websites have been restored. The remaining offline sites are expected to be restored shortly. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:38</var> EDT Identified - Google believes they have identified the root cause and is expecting services to return to normal here shortly: https://status.cloud.google.com/incident/compute/19003. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:26</var> EDT Investigating - Beginning an hour ago a major outage affecting Google infrastructure is affecting most of customer websites. Both Kinsta and Google are working to restore the affected regions. See more details on the incident here: https://status.kinsta.com/incidents/0mc8tyyywlj6.

Google outage causing site outages

Apr <var data-var='date'>30</var>, <var data-var='time'>14:51</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>14:45</var> EDT Update - The host machine has been restored and all sites are back up and running. Apr <var data-var='date'>30</var>, <var data-var='time'>14:36</var> EDT Identified - Most websites are already restored. The remaining should be back within the next few minutes. Apr <var data-var='date'>30</var>, <var data-var='time'>14:32</var> EDT Investigating - A number of websites located on the Northern Virginia (US East 4) datacenter are currently offline resulting in 502/504 errors. Kinsta is investigating. Appears to be an outage with the datacenter.

Kinsta datacenter outage

Mar <var data-var='date'>11</var>, <var data-var='time'>11:02</var> EDT Resolved - Kinsta has restored all affected websites. Mar <var data-var='date'>11</var>, <var data-var='time'>09:33</var> EDT Identified - Kinsta is working on an issue affecting a limited number sites with Anchor Hosting. More details here: https://status.kinsta.com/incidents/k412kpqnqgyj.

502 error outages

Dec <var data-var='date'>30</var>, <var data-var='time'>17:04</var> EST Resolved - All sites have been restored. Dec <var data-var='date'>30</var>, <var data-var='time'>15:56</var> EST Identified - Kinsta engineers performed a restart on the underlying server. Sites are slowing being restored. Dec <var data-var='date'>30</var>, <var data-var='time'>15:04</var> EST Investigating - Some sites on Kinsta's eastern datacenter appears to be loading slowly or failing to load. The first outage happened an hour ago. Kinsta is aware of the issue and is working to stabilize the affected sites.

Kinsta outages

Sep <var data-var='date'>21</var>, <var data-var='time'>15:06</var> EDT Resolved - All sites have been restored. Sep <var data-var='date'>21</var>, <var data-var='time'>14:54</var> EDT Identified - Kinsta sysadmins are working to restore the affected sites. https://status.kinsta.com/incidents/1zj4qg44xtv4 Sep <var data-var='date'>21</var>, <var data-var='time'>14:47</var> EDT Investigating - Just received notice that a number of sites at Kinsta just went offline. Working to resolve.

Aug <var data-var='date'>29</var>, <var data-var='time'>05:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>16:40</var> EDT Scheduled - WP Engine will be performing server reboots tonight between 12am and 5pm EST. Downtime might be up to 10 minutes. More details here: https://wpenginestatus.com/emergency-security-maintenance-for-north-american-datacenters/.

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WordPress 7.1 + WP Rocket PHP Fatal

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WordPress 7.1 + WP Rocket PHP Fatal

Kinsta Server Outage

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Kinsta outage

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