Aug <var data-var='date'>21</var>, <var data-var='time'>13:58</var> EDT Update - Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you! Aug <var data-var='date'>17</var>, <var data-var='time'>15:03</var> EDT Investigating - We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).

Customer Support Chat

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:34</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:49</var> EDT Monitoring - A fix has been implemented and there should be no impediments to utilizing amplify.com/support as a flow towards opening a Support ticket via web form. We will continue to monitor for now. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:24</var> EDT Investigating - We are aware of an issue that may cause an error when submitting a Support case through the web portal. If you encounter this issue, please go to https://service.amplify.com/support to submit a web form. You can also call our Support team directly at 800-823-1969 or live chat a Support agent directly by logging into your account. We will update this page once we have resolved the issue causing this error message.

Web Form Support Tickets

Jul <var data-var='date'>30</var>, <var data-var='time'>13:08</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>12:12</var> EDT Monitoring - Our phone service provider has implemented a fix. We are continuing to monitor. Jul <var data-var='date'>30</var>, <var data-var='time'>11:16</var> EDT Investigating - Our phone provider is experiencing intermittent performance issues. As a result, some inbound calls to our support teams have been unable to connect. We are monitoring the status of this issue with our phone service provider. In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!

Phone Support Service Issue

Jul <var data-var='date'> 9</var>, <var data-var='time'>11:40</var> EDT Resolved - This incident has been resolved. All phone lines are now open. Thank you again for your patience! Jul <var data-var='date'> 9</var>, <var data-var='time'>11:22</var> EDT Monitoring - A fix has been implemented and phone calls are now connecting successfully! We will continue to monitor. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:43</var> EDT Update - We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). Thank you again for your patience! Jul <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> EDT Update - We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). Thank you again for your patience! Jul <var data-var='date'> 7</var>, <var data-var='time'>10:36</var> EDT Investigating - Our phone provider is currently experiencing degraded performance issues. As a result, our support teams are unable to connect with customers via phone. We are monitoring the status of this issue with our phone service provider. In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!

May <var data-var='date'> 9</var>, <var data-var='time'>20:19</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>18:19</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>18:20</var> EDT Scheduled - We will be undergoing scheduled maintenance on Saturday 5/9 between 5-7am ET. Users will experience system downtime during this window.

Scheduled Maintenance Window

Apr <var data-var='date'>30</var>, <var data-var='time'>15:51</var> EDT Resolved - Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience! Apr <var data-var='date'>30</var>, <var data-var='time'>15:50</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>15:24</var> EDT Investigating - We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

Amplify PD Site Accessibility Issue

Apr <var data-var='date'>27</var>, <var data-var='time'>08:35</var> EDT Resolved - Our scheduled maintenance has been completed. Thank you so much for your patience! Apr <var data-var='date'>26</var>, <var data-var='time'>20:41</var> EDT Identified - We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

Apr <var data-var='date'>26</var>, <var data-var='time'>20:37</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>17:56</var> EDT Identified - We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

Apr <var data-var='date'> 3</var>, <var data-var='time'>08:22</var> EDT Resolved - Yesterday evening’s scheduled maintenance was successful. Apr <var data-var='date'> 2</var>, <var data-var='time'>18:57</var> EDT Monitoring - We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

Apr <var data-var='date'> 2</var>, <var data-var='time'>18:53</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>11:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>10:54</var> EDT Investigating - We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

Science and ELA - Intermittent Activity Disruption

Mar <var data-var='date'>10</var>, <var data-var='time'>11:10</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>10:04</var> EDT Investigating - We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

Amplify Home Page - Intermittent Error Messages

Feb <var data-var='date'>25</var>, <var data-var='time'>11:31</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>10:07</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>09:48</var> EST Investigating - We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

Classwork and Other Curriculum Application Issues

Feb <var data-var='date'>20</var>, <var data-var='time'>17:06</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:50</var> EST Update - We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window. Jan <var data-var='date'>22</var>, <var data-var='time'>12:27</var> EST Investigating - We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

Feb <var data-var='date'>18</var>, <var data-var='time'>09:35</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>13:02</var> EST Monitoring - Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience! Feb <var data-var='date'>10</var>, <var data-var='time'>12:13</var> EST Investigating - We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

mCLASS Assessment Loading Issues

Feb <var data-var='date'>13</var>, <var data-var='time'>12:16</var> EST Resolved - We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much! Feb <var data-var='date'>13</var>, <var data-var='time'>10:59</var> EST Monitoring - Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience! Feb <var data-var='date'>13</var>, <var data-var='time'>09:57</var> EST Investigating - We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

mCLASS Assessment - Unexpected Error Messages

Feb <var data-var='date'>13</var>, <var data-var='time'>08:47</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>17:11</var> EST Monitoring - Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/ Feb <var data-var='date'>10</var>, <var data-var='time'>16:05</var> EST Investigating - We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

Amplify Service Disruption

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:43</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:03</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>13:49</var> EST Investigating - We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

Loading Issues in Science and ELA

Feb <var data-var='date'> 3</var>, <var data-var='time'>18:50</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>15:48</var> EST Update - This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience! Jan <var data-var='date'>14</var>, <var data-var='time'>11:59</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>10:44</var> EST Investigating - We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience! Jan <var data-var='date'>12</var>, <var data-var='time'>15:10</var> EST Monitoring - All services have recovered. We are continuing to monitor. Thank you again for your patience! Jan <var data-var='date'>12</var>, <var data-var='time'>14:44</var> EST Update - Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now. Jan <var data-var='date'>12</var>, <var data-var='time'>14:25</var> EST Update - Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause. Jan <var data-var='date'>12</var>, <var data-var='time'>14:20</var> EST Investigating - We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

Login and Navigation Service Disruption

Jan <var data-var='date'>13</var>, <var data-var='time'>21:49</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>11:28</var> EST Monitoring - Our Engineering team has deployed a fix and users should be seeing full recovery now. Jan <var data-var='date'>13</var>, <var data-var='time'>11:13</var> EST Investigating - We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

6-8 Science and ELA: Student Activity Disruption

Dec <var data-var='date'>18</var>, <var data-var='time'>12:40</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>12:15</var> EST Investigating - Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

CKLA Hub Accessibility Issues

Dec <var data-var='date'>16</var>, <var data-var='time'>11:06</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>14:04</var> EST Monitoring - A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now. Dec <var data-var='date'>10</var>, <var data-var='time'>14:01</var> EST Identified - Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login. Dec <var data-var='date'>10</var>, <var data-var='time'>13:53</var> EST Investigating - We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

Dec <var data-var='date'> 8</var>, <var data-var='time'>09:19</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> EST Monitoring - Our Engineering team has implemented a fix for this issue. Users should be able to see assignments and access lessons. Dec <var data-var='date'> 8</var>, <var data-var='time'>08:59</var> EST Investigating - We are aware of an issue where teachers are unable to create sessions for lessons in Amplify Classroom. This issue prevents teachers from going through lessons with their students, though they are still able to preview lessons and share their screen. Additionally, teachers may also see error messages when attempting to load their assignments. Our Product and Engineering teams are currently investigating this issue and attempting to implement a fix as quickly as possible. We will update this page once we have more updates. Thank you so much for your patience, and we apologize for this disruption!

Amplify Classroom Assignment Generation Issue

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>14:23</var> EST Monitoring - From ~1:55-2:20pm ET, we experienced an issue impacting our login services. During this time, users would have experienced issues during the login process preventing them from accessing Amplify products. We have deployed a fix for this issue and users should be seeing relief now. We are continuing to monitor.

Nov <var data-var='date'>19</var>, <var data-var='time'>17:03</var> EST Resolved - This issue has been officially resolved. We thank you so much for your patience! Nov <var data-var='date'>17</var>, <var data-var='time'>14:35</var> EST Monitoring - A fix has been implemented and we are seeing service recovery now. We are continuing to monitor this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>14:30</var> EST Update - New authentication service instances have been stood up. Log in is working but there maybe some delays as services recover. Nov <var data-var='date'>17</var>, <var data-var='time'>14:20</var> EST Investigating - We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

Nov <var data-var='date'>14</var>, <var data-var='time'>14:13</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>09:12</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>12</var>, <var data-var='time'>14:10</var> EST Identified - We have identified the root cause of the issue and are working towards implementing a fix. Nov <var data-var='date'>12</var>, <var data-var='time'>12:03</var> EST Investigating - We are aware of and investigating an issue disrupting access to the mCLASS Instruction page for some users. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

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Amplify PD Site Accessibility Issue