THIS IS A SCHEDULED EVENT Dec <var data-var='date'>29</var>, <var data-var='time'>08:30</var> - <var data-var='time'>16:30</var> UTC Mar <var data-var='date'>17</var>, <var data-var='time'>17:31</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Periodic maintenance

THIS IS A SCHEDULED EVENT Nov <var data-var='date'>24</var>, <var data-var='time'>08:30</var> - <var data-var='time'>16:30</var> UTC Mar <var data-var='date'>17</var>, <var data-var='time'>17:31</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>27</var>, <var data-var='time'>08:30</var> - <var data-var='time'>16:30</var> UTC Mar <var data-var='date'>17</var>, <var data-var='time'>17:30</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Sep <var data-var='date'>29</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:29</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Sep <var data-var='date'>19</var>, <var data-var='time'>09:17</var> UTC Resolved - No further outages have been detected so the incident is now considered resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>22:10</var> UTC Monitoring - A fix has been implemented which we are confident has resolved the intermittent Details API outages and we are now continuing to monitor the situation. Sep <var data-var='date'>18</var>, <var data-var='time'>19:12</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>18</var>, <var data-var='time'>19:12</var> UTC Investigating - We are currently investigating an intermittent outage affecting the Altmetric Details API which is leading to periodic intervals of errors being return by the API.

Altmetric Details API functionality degradation

Sep <var data-var='date'>18</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>09:31</var> UTC Update - Configuration changes have now been deployed without any detectable issues. We will continue to monitor for any problems throughout the remainder of the maintenance window. Sep <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>15:26</var> UTC Scheduled - Altmetric will be undergoing a series of core configuration changes to its web distribution infrastructure during this time window. The changes are considered high risk and we expect a number of interruptions to occur during this time window including limited downtime of up to 30 minutes. We will update this maintenance as necessary.

Configuration change maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:28</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Aug <var data-var='date'>13</var>, <var data-var='time'>13:19</var> UTC Resolved - News mention collection is running normally again. Some remaining content from the outage period is still being reprocessed by our upstream provider, so a small number of mentions from that window may continue to appear over the next few days. Aug <var data-var='date'>11</var>, <var data-var='time'>22:16</var> UTC Update - Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes. We will post an update once it has finished. Aug <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC Monitoring - Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available. We will post an update once that backlog has cleared. Aug <var data-var='date'>10</var>, <var data-var='time'>22:44</var> UTC Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has restored the service internally and is testing it overnight, with release expected once that testing completes. We will post an update as soon as collection resumes. Aug <var data-var='date'> 9</var>, <var data-var='time'>21:44</var> UTC Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider expects their service to begin coming back online during Monday, subject to their own testing. We will post an update as soon as collection resumes. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:10</var> UTC Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has confirmed they expect to begin restoring service over the weekend. We will post an update as soon as collection resumes. Aug <var data-var='date'> 6</var>, <var data-var='time'>18:51</var> UTC Identified - We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed. Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days. We will post an update as soon as we have more information.

Delay in news mention collection

Aug <var data-var='date'>11</var>, <var data-var='time'>22:14</var> UTC Resolved - The processing backlog has cleared and attention sources are updating normally again. Aug <var data-var='date'>11</var>, <var data-var='time'>09:03</var> UTC Identified - We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.

Delay across all attention sources

Jul <var data-var='date'>30</var>, <var data-var='time'>15:16</var> UTC Resolved - Issues have been resolved and data stream is now fully caught up. Jul <var data-var='date'>29</var>, <var data-var='time'>20:38</var> UTC Identified - A data processing delay issue has been identified for the Altmetric Explorer. The root cause has been remediated and data processing is now catching up. We expect some data discrepancies in the Altmetric Explorer until the data stream has fully recovered. We will update once this is complete.

Data processing delay

Jul <var data-var='date'>28</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:28</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Jun <var data-var='date'>30</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>10:42</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Jun <var data-var='date'>17</var>, <var data-var='time'>10:42</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:27</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Jun <var data-var='date'> 1</var>, <var data-var='time'>10:47</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>22:53</var> UTC Monitoring - Data processing delays have now resolved, we are continuing to monitor to ensure no further issues May <var data-var='date'>26</var>, <var data-var='time'>21:35</var> UTC Investigating - We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.

Data processing delays

May <var data-var='date'>26</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>16:05</var> UTC Update - Maintenance is progressing normally, however due to some unforeseen delays we are now extending this window by 3 hours in order to complete pending work. May <var data-var='date'>26</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:26</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Apr <var data-var='date'>28</var>, <var data-var='time'>19:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:25</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Mar <var data-var='date'>31</var>, <var data-var='time'>17:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:25</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Feb <var data-var='date'> 1</var>, <var data-var='time'>15:47</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>11:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 1</var>, <var data-var='time'>11:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 1</var>, <var data-var='time'>11:24</var> UTC Investigating - Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.

Altmetric Explorer & Altmetric Details Pages unavailable

Nov <var data-var='date'>25</var>, <var data-var='time'>17:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>25</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>09:57</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Nov <var data-var='date'>18</var>, <var data-var='time'>18:05</var> UTC Resolved - Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident. Nov <var data-var='date'>18</var>, <var data-var='time'>15:04</var> UTC Monitoring - Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same. Nov <var data-var='date'>18</var>, <var data-var='time'>13:18</var> UTC Update - Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point. Nov <var data-var='date'>18</var>, <var data-var='time'>12:34</var> UTC Update - Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>12:07</var> UTC Identified - A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.

Cloudflare CDN global incident

Nov <var data-var='date'> 4</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:14</var> UTC Update - This maintenance window has been extended by 1 hour in order to complete all work in progress. Nov <var data-var='date'> 4</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 7</var>, <var data-var='time'>11:41</var> UTC Scheduled - Altmetric will be undergoing essential systems upgrade maintenance during this period. Brief sporadic interruptions to all Altmetric products should be expected but no extended downtime windows are planned on this occasion.

Infrastructure essential upgrades

Nov <var data-var='date'> 3</var>, <var data-var='time'>13:34</var> UTC Resolved - The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>11:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Nov <var data-var='date'> 3</var>, <var data-var='time'>09:45</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'> 3</var>, <var data-var='time'>09:45</var> UTC Investigating - We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

Altmetric Explorer outage

Oct <var data-var='date'>28</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>28</var>, <var data-var='time'>20:18</var> UTC Update - This maintenance window has now been extended until 10:30PM GMT in order to complete on-going work. Oct <var data-var='date'>28</var>, <var data-var='time'>16:55</var> UTC Update - This maintenance window has now been extended until 8:30PM GMT time due to operational reasons. Oct <var data-var='date'>28</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>09:56</var> UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Oct <var data-var='date'>21</var>, <var data-var='time'>19:16</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>18:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>21</var>, <var data-var='time'>18:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>21</var>, <var data-var='time'>16:50</var> UTC Investigating - We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

API and Detail Pages service outage

Oct <var data-var='date'>21</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>09:51</var> UTC Scheduled - Altmetric will be undergoing essential systems upgrade maintenance during this period. Brief sporadic interruptions to all Altmetric products should be expected but no extended downtime windows are planned on this occasion.

Is Altmetric down?

Altmetric status is UP

Lastest published events

Periodic maintenance

Altmetric Details API functionality degradation

Configuration change maintenance

Altmetric Services, Components and Regions

Recent Altmetric events

Periodic maintenance

Periodic maintenance

Periodic maintenance

Periodic maintenance

Altmetric Details API functionality degradation

Configuration change maintenance