Aug <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> UTC Resolved - Empathize with those affected and let them know everything is operating as normal. Aug <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> UTC Monitoring - Let your users know once a fix is in place, and keep communication clear and precise. Aug <var data-var='date'> 9</var>, <var data-var='time'>14:50</var> UTC Identified - As you continue to work through the incident, update your customers frequently. Aug <var data-var='date'> 9</var>, <var data-var='time'>15:20</var> UTC Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

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